Dr. Laura Bracken / Columbus Family Dental Center

Negative experience: I recommend going somewhere else. If you do go here make sure you ask for prices before services. This dental office likes to overcharge for their services. Also, keep your appointments in check because they will setup appointments without notice and then hit you with a “no show fee”.

Negative experience: The website says they accept dental emergency situation so I called, but they told me they don’t. The website needs an update.

Negative experience: Jessica rolled her eyes all they want is money , a premier dentist and now saying we owe 96.00 after we didn’t owe anything at office . Still awaiting on X-rays to be sent to email also . Do not recommend now they want money for X-rays and I didn’t have a balance when I left and now they are charging me and will not release my X-rays watch out

Fantastic experience: Everyone at the office that I have encountered so far at my visits has been extremely nice, they take the time to answer all my questions when I’m scared about what I’m getting ready to have done, and I highly recommend them to anyone! I even have my father about to become a patient there just based off my good experiences!

Fantastic experience: Professional, Friendly staff, knowledgeable and very thorough with their intakes and informative visits ! A one stop shop for all your Dental needs …. With assurance, I’ll continue all my future visits with Laura Bracken - Columbus Family Dental

Fantastic experience: Very good service, explained everything very well.

Fantastic experience: From the lady at the front desk to the dentist. All these ladies were excellent I was scared to death going back to the dentist from a previous experience at a different place. These ladies answered all my questions and were as gentle as they could be, put me at ease and took care of my teeth.

Fantastic experience: Awinder Dr and office.y new dentures Re wonderful needs some adjustment in a few days thanks to the lab person awesome job my teeth are beautiful office is beautiful techs are very nice and very helpful in explaining what they're doing A BIG thank you to all

Fantastic experience: Prompt, Friendly and Excellent dental services! I'm very grateful for them working me in for a same day repair of a chipped tooth. Very gentle and professional.Highly recommend Columbus Family Dental. Dudley Myers

Fantastic experience: I’m a Veteran, and the VA authorized me to receive “Community Care” at Columbus Family Dental Center. I was well established with my prior dentist (not in the VA network), and if I’m being honest, the dentist is my least favorite place to be. With that said, I’m new to this facility, but everyone I’ve encountered has been professional, yet kind, and listened to my concerns about trying to stay on the treatment plan my previous dentist and I were on. Thank you!

Negative experience: The office does not explain policies upon new patient scheduling. I called in and requested to schedule a yearly cleaning for myself and my kids. A week or so before the appointments they called and said there was no hygienist available and we needed to reschedule. I called the office to reschedule, and they told me they had it figured out. We went to for our appointments. Kids got their xrays and cleanings (even though one child wasnt due for xrays). They asked when my last xrays were and I told them probably 2.5 years ago. And the girl said it would be fine, they would be covered. (when in fact they were not covered). Did my xrays, seen the dentist then the girl came back in and said here is your treatment plan. And I asked a treatment plan for what? you just said I didnt have any cavities. She said for the cleaning. I was still under the impression from the second phone call, checking in and xrays that I was getting my teeth cleaned that day. She proceeds to tell me that they do not do cleanings on the first visit. That you have to come back for this. I explained to her, that I never wouldve scheduled with them if that was the case. I wouldnt make two trips for something most other offices do in one trip. So not only did I get charged for xrays that I was told would be covered, I still didnt get my teeth cleaned. I will be paying for the childrens amount owed but will not be paying for a visit that was not needed or wanted.

Fantastic experience: First visit, I had a great experience. The staff and dentist were very nice.

Fantastic experience: Very friendly and knowledgeable staff.

Fantastic experience: The staff was very friendly and professional. Their quality of work was excellent.

Fantastic experience: Always friendly and do a great job! Wouldn’t think of going anywhere else.

Negative experience: Do not go here

Negative experience: I have been a patient for about 2 years. After my last cleaning, Dr. Bracken noted that a crown on one of my front teeth was worn and my tooth underneath was starting to decay. The crown was almost 20 years old and had certainly seen better days, but it had never given me trouble at all. I was able to bite into things like hamburgers and apples with no problem. She told me that she could fix it and stop the decay and that it would also look much better. That sounded great, so I made the appointment. When I came in for the procedure, which was supposed to be replacing the crown, they decided that a veneer would be better, but did not consult with me to tell me this. I didn’t find out until after the procedure was finished. That upset me. About a week later, I was biting into a breadstick and the veneer popped off. I was able to get in the same day to have it cemented back on. Although, they charged me $80 for it. I wasn’t told I was going to be charged. I found out on my way out. That upset me further. The next evening, I bit into a soft taco and the veneer popped off again. The office couldn’t get me in for 2 weeks because Dr. Bracken had been taken into emergency surgery and another dentist was going to fill in for her. I went for 2 weeks without the veneer. I’m actually glad it wasn’t Dr. Bracken who ended up replacing it the third time because it has held up so far. The dental assistant had told me to be careful and not use that tooth for biting. So I have to bite into things with the side of my mouth now. The whole thing cost almost $1,000 out of pocket. I hate having to take bites with the side of my mouth, but the veneer does look good. I just wish she would have been transparent and clear with me about what she was going to do and what my expectations should be. I paid all that money to have to bite sideways and I can no longer eat apples without cutting them first. I wouldn’t recommend her for anything more than preventative cleaning and checkups. Next time she finds something she can “fix,” I’ll get a second opinion.

Negative experience: Dr Bracken removed me from being her patient, (3 months ago this happened) because one day before my appointment she demanded me that I needed to have $4,000 to pay at front, to have 5 crowns down in a session, otherwise she will not see me, I said I'll check I'll handle that amount of money available, I asked if it could be in two sessions, and she send me a message that she was removing me from being her patient because I could not pay all the $4,000 in that day, she did not want me t re-schedule to another date, I was removed from being her patient. And, I'm glad!! I'll never go to her dental office, and I DO NOT recommend anybody to go to that business in Columbus Indiana . Columbus Family Dental Center.

Negative experience: Terrible service, billing is not upfront, I had to call insurance company, to sort out payments, sent bills, that I did not owe. I had to cancel appointment, they are going to charge $65.00 , I had to cancel for personal reasons. I WOULD NOT RECOMMEND THEM, added a charge after I informed them, I would not be using their disservice.

Fantastic experience: First I want to thank you for being part of the Veteran (VA) network! Dr Bracken and Team truly care about the patients needs. The entire team provided professional service and an environment that felt comfortable even when dealing with unfavorable conditions. They resolved my immediate issue and developed a plan to resolve any future risk. Thank you to everyone at Columbus Family Dental Center!! Thank you again, Dennis.

Negative experience: The dental work was fine. The communication and billing is absolutely awful. We were sent a bill saying we owed money after we had already paid a significant amount of money(in addition to what insurance paid). In reality, we are overpaid and are entitled to a significant amount of money back. That in itself is an easy enough mistake which I wouldn’t hold against them if they were attentive otherwise. To get the bill sorted: I had to call multiple times and leave messages because the right person was not there. I never once got called back and had to keep calling until the right person was there. They ultimately said they’d send me a check for what I overpaid. It’s still another 3-4 months later and I have no check. I called again to see what’s going on and of course, the person who handles these matters is not in the office. I had to leave another message and I assume I will have to keep calling back until I get ahold of the right person. This is completely unprofessional and will probably be the last time we use this dentist.

Negative experience: After a terrible experience in the office here, I decided to take my family back to our dentist in Indy. Of the $802 I had paid ahead on a treatment plan, we are being refunded less than $200. I have a daughter with ASD and they are clueless as to how to manage patients with special needs. They really made out like bandits for two cleanings, imaging that wasn't needed, and absolutely no actual work done. Avoid this place. You can save your canned response about being patient and someone from your office looking into this.

Fantastic experience: I was impressed with the personal service and professionalism. Not once did I feel I was prodded to “find” problems to create additional revenue. Danielle was wonderful. Jessica skilled and gentle!

Negative experience: The cleaning was good. They send a confirmation text to me one week ahead of the appointment. No reminders at all after that. I forgot about the appointment which is my bad. They called and rescheduled my appointment without mentioning the no show fee at all. Only after I got my service today, the front desk lady asked for $65 fee for not showing up on the prior appointment. Disappointed.

Fantastic experience: Always a great experience. Although I moved an hour away over 6 years ago I continue to make the semi-annual trip to Columbus Family Dental. Very happy with the service and treatment.

Fantastic experience: Friendly, knowledgeable, and very efficient. Super group of caring people working here .

Fantastic experience: Excellent service, the staff was very helpful. I received clear information about my treatment from Dr. Laura Bracken and a clear display of the quote.

Fantastic experience: Wonderful!!! Great with pain management and explanation of procedure.

Fantastic experience: I have had good experiences at this dental office. I've had lots of dental work in 50+ years and I do recommend this office.

Fantastic experience: My experiencewas wonderful everyone was so nice. My dentures were made perfectly. And when needed? I will come back and I will refer all my friends and family to your practice. It was an awesome experience. Thank you very, very much, I have a smile.

Positive experience: As a single mom, without insurance for a few years, I had focused on my kids and not my teeth. I was nervous going into a dentist, but I found they were so nice and welcoming. They didn't judge, they understood and answered all my questions. They worked with me on a treatment plan I was comfortable with and so far I have been so pleased I have referred family to them. Can't say I'm looking forward to some of the procedures, who really likes dental work, but I feel in good hands.....well I did, until I had to cancel an appointment because I was sick, turned out to be COVID and I proceeded to get a letter two weeks later telling me that I needed to find another dentist since I didn't seem to have trust in them anymore since I missed an appointment. Excuse me? I called and let you know I was sick, I'm sure you would have been mad if I had came to the office and passed it around to everyone, but to drop me as a patient for that. When I mentioned it at work, it turned out to be a very common theme among the people I talked to.

Fantastic experience: These girls are awesome. Got us in quick for a repair and did it in record time. Great place!

Fantastic experience: Dr. Bracket and her staff are terrific !!! They are always friendly and courteous. You can tell by talking to them that they really care about their patients. Highly recommend.

Fantastic experience: My Wife has sensitive teeth. She hates cleanings. The total time in the chair during the visit was 30 min. I wanted to give a big shout out to Crystal a great Dental Hygienist..

Positive experience: Teeth cleaning was great but I would have appreciated knowing beforehand that an xray was not covered by my insurance. The cleaning was free but I had to pay over $300 out of pocket. I wouldn't have done the x-ray if I had known. Some people like me live month to month and $300 is a terrible blow to our monthly income.

Fantastic experience: Good service up front about what needed to be done

Fantastic experience: Dr. Lauren B. and the entire staff were AMAZING! They were very attentive, listened and very respectful! I'm a veteran and they we well informed as to how to navigate the VA. I will refer other veterans and friends to this office. Exceptional above and beyond service!! TY! C. Mauzy.

Fantastic experience: Been having the same doctor now for a year. One thing I can really say is my doctor ( can't speak about the others) is really good at he's job. He listens and gets your input on how to make you even better. A lot of my health issues are going away because of my doctor. My out of control diabetes is now well controlled because of him and he's diligence of finding ways to drop my sugar levels.

Fantastic experience: The environment always seems upbeat and happy in the office. They went above and beyond to get my fillings right. I feel comfortable taking my daughters here which is the greatest compliment I can provide. :)

Fantastic experience: I love that Dr Braken has all the updated technology! It makes appointments so fast and convenient now! I no longer have to have several long waiting appointments to get one tooth fixed! Also, Crystal does my cleanings and she is fantastic! Very efficient and fast!

Fantastic experience: Dr. Bracken and staff were very nice and Dr. took time to answer my questions and get a plan in place.

Fantastic experience: Dr. Bracken and one of her dental assistants got me in and out for my appointment in an hour and they filled 6 cavities!! They are quick, but always make sure i know what they’re doing and to be kind to me. Great staff and environment!

Fantastic experience: I’ve been to many dental offices over many years. Dr. Bracken and her staff are the best.

Fantastic experience: I have been using Columbus Family Dental Center for years. I am very happy with the outcome of the procedures they have performed for me. I would highly recommend their services.

Positive experience: I've been going to Dr. Laura Bracken since she opened up for business . My teeth look better than other people's that go to other dentist. She does excellent work and has a great staff.

Fantastic experience: The office got me in fast and dr Bracken was very professional. Everyone was friendly

Fantastic experience: Very nice office and the people are great! Thank you for the excellent service!

Fantastic experience: I would recommend this dentist to anyone

Fantastic experience: Was good. Thanks!

Fantastic experience: Everything went well. Good experience.

Fantastic experience: Excellent service and friendly staff as usual!

Positive experience: I think the office staff was very nice! I haven’t spent much time to evaluate anything else.

Negative experience: This place doesn’t have a good workflow process and it shows. I was a new patient, scheduled my appointment online and they called my sibling who was also going to be a new patient on the same day to verify the appointment and they disclosed my appointment time to her and other details which is technically a HIPPA issue. They told me since we were “family” that they typically just do it that way…We are family members but that doesn’t mean I want her knowing when my appointments are. Second issue was I took them my insurance cards and they didn’t take one of my insurance’s but I had no way of knowing that since they called my sibling asking about her insurance but they never called me, so my primary insurance is what they used. I ended up not having the right card on hand to verify insurance (I was unaware I had multiple cards or I would have brought the right card duh) but they didn’t know that until I was halfway through my exam. They wanted to start talking about charging me $315 for the exam and I was upset. They don’t verify insurances before they get people in the chair and start their process. That’s a red flag. I won’t be returning.

Fantastic experience: In for a regular check up. In and out, all was good.

Fantastic experience: I had a great experience. The routine cleaning and after check was fast and efficient.

Negative experience: I am glad I switched dentists. I didn't like her and she was very expensive and her work didn't hold up.

Fantastic experience: Friendly staff, knowledgeable, offer plenty of services and treatment plans.

Fantastic experience: Everyone is always friendly, helpful, professional and quick

Fantastic experience: I had great visit getting a crown replaced. I alway enjoy the work completed result and more the conversation with Dr. Bracken and staff.

Positive experience: I'm very satisfied with the care received

Fantastic experience: Traveled 500 miles back home for them to work on my teeth. That’s should sum it up! A++++++++++++

Fantastic experience: Dr Bracken is great and very patient with those who have dental anxiety!

Fantastic experience: Dr. Bracken is wonderful! I never wait more than a few minutes past check-in. The staff is super friendly and knowledgeable. I love the flexible scheduling which allows me to get in and out on my lunch break, early in the morning or late in the afternoon.

Fantastic experience: Very detailed and attentive, take care of hygiene, 100% recommended

Fantastic experience: I have been going there since they opened and it has always been a friendly experience .

Fantastic experience: I highly recommend anyone that needs dental care to come here! I was in desperate need of a dentist recently, and they got me in as a new a patient at the last minute! Let me tell you, anyone who knows me knows I’m terrified of dentists; I had no choice but to go to one, and I was a wreck the whole way there! As soon as I walked in, I was greeted by staff that was above and beyond friendly! I didn’t wait long either; she called me right back and talked to me and explained she couldn’t do what I needed, so she sent me to an oral surgeon. She had apologized for being unable to help, but they reassured me that they would take great care of me; they made a phone call and had me on my way! So, from there, I was a nervous wreck, thinking this was just my luck. I actually like her, so this next dentist will probably freak me out! No, she sent me to the right spot. I have never felt so comfortable in a dentist's office as with these two! I can’t Thank you enough, and I will be back for a future dentist appointment! If I’d found her a long time ago, maybe I wouldn’t have been so scared! Dr.Laura Bracken and her staff are fabulous! Thank You so much, DR.Laura Bracken, ♥️

Fantastic experience: Columbus Family Dental is well run. All employees are kind and thoughtful. I give CFD 5 stars

Fantastic experience: I make the oppointmen for my wife, everything

Fantastic experience: My appointments have been handled professionally and pleasantly. Friendly staff. Great to work with.

Fantastic experience: Excellent front office/scheduling with great availability and they work with a lot of insurance's. The Dental Tech's are very friendly and knowledgeable, the Dentist is also very nice and friendly. Easy to get in as a first time patient, set up a care plan with them and it was simply explained to me with what the insurance would cover and what they wouldn't.

Fantastic experience: Excellent service with very nice people. Couldn't have been better. Visit was pleasant experience.

Fantastic experience: Dr. Bracken is awesome. Had a root canal done with very minimal soreness and the reshaping of the crown was spot on.

Fantastic experience: Always quick to get me in. Makes sure everything is ok after work. Front desk staff is top notch and very good at communicating billing, insurance etc. Have never had an issue with that side.

Fantastic experience: Awesome staff, I would always recommend my friends and family to visit this place if they need a dentist. Daisy is so sweet, Love her voice.

Fantastic experience: As always, Dr Bracken explained everything to me and gave me choices for treatment. I really appreciate that. I didn’t feel pressured to make a decision on the spot. She knows what she is doing!!! ❤️

Fantastic experience: On time, quick, almost painless and staff is very pleasant. Will be a repeat customer.

Fantastic experience: Friendly, professional dentist. They do a good job

Fantastic experience: Awesome staff, . Very professional and thorough. Couldn't be happier with my first visit and how smoothly it went.

Fantastic experience: 1st time experience with Columbus Family Dental and I was extremely happy with this choice as the staff was very professional and caring about my issues! Looking forward to my upcoming visits!! Thank you Dr. Bracken!!

Fantastic experience: They are always honest and very friendly

Positive experience: Very friendly place and very knowledgeable on what I wanted done. Thank you for your service.

Fantastic experience: Working with Dr. Bracken and her staff has been wonderful . I love my new teeth!

Fantastic experience: Good experience, first time there, so far so good!

Fantastic experience: Best dentistry I have gone to. It's truly a judgment free facility with smiles on everyone's faces

Negative experience: First thing, Dr.Bracken is less patience with patients. Patients are humans not robots. Staffs are good. Second thing, they are good in scheduling future appointments for cleaning but very poor in preventive maintenance and also too poor diagnosing serious gum decease which is very obvious and treating it first rather than just scheduling future cleaning visits. I was going here for past 4 years. Not going here any more, just to do cleaning cleaning for namesake and to burn annual dental cap from insurance.

Fantastic experience: Best dentist in Columbus, been going now for 10 years and absolutely love Dr Bracken, she has the best staff and the very very best receptionist " Daisy", friendly respectful and understanding of people and the one dentist office I've ever been to that knows life happens and we have to reschedule sometimes, .

Negative experience: Front office will wait until the day of your appointment, take time off work (miss out on pay), knowing they had a question about your insurance before you even came in (because that was the first thing they asked before you said a word), then find out that you are on the marketplace just to be like "oh yeah, we don't accept that insurance but you can pay out of pocket".. Really? Unexceptable and that makes you all look bad. Please get your front office workers up to date.

Fantastic experience: Had A crown come out, which another dentist had put in. They got me in the next day, right before Christmas to fix.

Fantastic experience: Everyone I’ve interacted with in the office is very friendly and eased my fears. I’d highly recommend Dr. Bracken and her staff.

Fantastic experience: I arrived early, my cleaning, and exam started early, and finished early as well. People were friendly and professional.

Fantastic experience: I like the service and environment there. They are always patient and nice to me.

Fantastic experience: Very efficient, received quote on work need immediately after examination.

Fantastic experience: As I write this I could cry. I needed help asap. I didn’t want to lose another tooth. Someone called off and the team at Dr Bracken’s office called and got me in that day. Never been there before and took me in as if I had been a patient there for years. Dr Bracken did an unexpected root canal for me. Didn’t hesitate. She really cares! I mean really cares. She knew I needed this procedure bad and she helped save my tooth. Her team? Exceptional! You can tell they love their job and I know why. They have a great Dr to work with and they all act like family. Best of all, they treat you with compassion. I cannot express my gratitude enough for the treatment I received and the kindness I experienced. Thank you Dr. Bracken and team! Patricia Purkhiser

Fantastic experience: Everyone was very nice. I arrived early and they took me right in.

Negative experience: My son has cavity and tried to make an appointment but they look child from age of 3 but only cleaning... If you have kids they might not able to fix kids teeth:(

Negative experience: this office is focused primarily on procedures like crowns, implants...no efforts spent on educating patient on preventive maintenance. Recently,I visited another dentist for 2nd opinion for implant procedure recommended by this office since 3 years for my existing crown and new dentist emphasized on using water flosser with mouthwash clean the tooth and gum area, to extend the life of the tooth without having to go with implant right now. I see significant improvement on the crown tooth and hopefully, I can maintain this for long run. I expect these suggestions coming from this dentist, with whom I have been patient for more than 10 years, what is the use of paying dental visits every 4 months with no valuable recommendations? no customer value delivered. I wish I was able to switch new dentist 3 years ago and avoid mental pressure and emotions...thanks to my new dentist.

Fantastic experience: Very good place to have all of your dental work done.

Fantastic experience: From a warm greeting coming in the door, the checking in process electronically was easy and fast. Friendly Daisy(associate) and Ken (hygienist) worked well as a team getting my history & pertinent x-rays covered. Dr. Bracken is a friendly, professional and very organized dentist. Scheduling out my next appointment(s) was fast. Impressed with office facility and entire staff. Looks like a well oiled machine. Smooth operation. They all made me feel very comfortable!

Negative experience: The worst dentist I’ve ever met. Dr Bracken was too rough on me. Refuse to write down what she said (I’m deaf) but the nurse there was so sweet and she had to apologize for the Dr’s behavior. I would not go back ever again.

Fantastic experience: Thorough checkup; but not aggressive about recommendations. I would definitely recommend — thank you!