Aspen Dental - Waldorf, MD

Positive experience: Great customer service, easy made appointments and short wait time. Treatment plans very bad.

Fantastic experience: Excellent staff, clean office, bubbly and comforting Energy. Today’s visit literally made Aspen Dental my new home. Thank you so much to the kind staff from front to back. Everyone that I encountered was a pleasure. Especially with the dentist already being a place people don’t necessarily feel comfortable visiting, they made this experience EXCEPTIONAL!

Fantastic experience: I had a good experience and I was definitely coming back to make, Y’all my Dental home

Fantastic experience: Very comfortable very nice atmosphere and very professional

Fantastic experience: Excellent service and very helpful as well as kind!

Fantastic experience: Everyone was friendly, kind, knowledgeable and timely. I will certainly return.

Fantastic experience: Everyone was very nice and professional.

Fantastic experience: Aspen Dental provides great customer service and dental care. This was my 1st time going due to tooth pain and they've gained a lifetime customer. Everyone in the office is so nice and provides great care. It was good.

Fantastic experience: Professional Staff, excellent customer service, very pleasant atmosphere and very clean

Fantastic experience: I had a situation with my teeth. I walked in with no appointment and they took care of me with no problem. Aspen dental is the best.

Positive experience: I had an appointment this morning.The first staff who handled me had gloves on has foul odor, the smell was odd, it made me want to threw up but I didn’t complain. The second staff came in that handled me her gloves didn’t have any odor.

Positive experience: My personal experience was very good I would have given a five out five had they accepted my dental insurance

Fantastic experience: I honestly can’t say enough good things about my experience here. It was, without a doubt, the best dentist appointment I’ve ever had. I struggle with severe anxiety, and I knew I needed a team that would treat me with patience, compassion, and understanding. From the moment I walked in, that’s exactly what I found. The young lady who took my X-rays immediately made me feel at ease. Dr. Banks took the time to listen, explain everything clearly, and never made me feel rushed. When I met with Nyeisha, she continued that same level of kindness and genuinely went above and beyond to help me figure out the next steps. By the end of my appointment, I felt like I had been talking with friends instead of sitting in a dental office. Everyone made me feel comfortable, cared for, and valued. It’s clear that this team truly cares about their patients, and that makes all the difference. I’m incredibly grateful for the way they treated me and would highly recommend them to anyone—especially if dental anxiety has kept you from getting the care you need. Thank you all for making such a difficult appointment into such a positive experience!

Positive experience: Very good customer service. Friendly and efficient care given.

Fantastic experience: The extraction process wirh Dr. Banks and her staff were amazing.

Fantastic experience: Amazing staff, professional and passionate about serving clients. Highly recommend!

Fantastic experience: One word amazing the staff made me smile and feel right at home the hygienist was respectful and very knowledgeable of her work!! I highly recommend this business and company to anyone who is looking for a good place to have dental work gone❤️‍

Negative experience: DO NOT GO HERE . I went there last week because i need a partial denture . They proceeded go upsell me crowns etc . I really didnt feel i needed zero issues . So i conceded to a crown and partial denture they agreed & billed me . Then call me today to tell me they cant do my teeth , to go somewhere else . I GLADLY WILL ! I am Leary with all doctors because I have extensive allergies . Im allergic to fluoride too . They refuse to do my work yet didnt refund my money yet. Im sure they will take their time . There are multiple lawsuits against Aspen dental as a whole franchise and their policies and procedures . So i was Leary to begin with . Ill just wait till next year now and go to mexico . Dentist in the states takes so many appts and no one cares how many xrays you’ve had recently . Ive had allot but no doctors really care what they do you you as long as they get paid . They also hung up on me repeatedly when i called about our money . I wasn’t yelling or being rude . They are rude . I felt like i was buying car there . The fear selling you need this to get this . No thanks ….

Negative experience: Awful. Received bill and insurance has already paid them and confirmed with insurance company then insurance called and the office staff said that it was above her pay grade and she couldn’t verify any payments. Refused to let me talk to office manager who handles this.

Fantastic experience: I absolutely loved my experience at Aspen! The staff was very professional and welcoming. I definitely found my new dentist home as a new resident in the area!

Fantastic experience: Every single person I dealt with were all so very nice and pleasant!! I like that they were all women and very kind and professional!! So glad I choose Aspen Dental for the first time!!

Fantastic experience: This beautiful professional outstanding Dennis in Waldorf the best ever first time Going there And the way they helped me THRU something I will be back soon THANK You, Dentist and staff for assisting me when I needed it not getting in detail, but thank y’all so much for your quick action and I will return soon as I get better thank y’all again. You’ll be seeing me soon.

Fantastic experience: Very professional, kind, outgoing, and answered all questions….. I highly recommend!!!!!!!! Bernard H. Jones, Jr. ( author)

Fantastic experience: Great establishment with A1 service and a kind staff!!!

Fantastic experience: My experience at Aspen- Waldorf was great. The staff was willing to assist in anyway and were very welcoming. They made you feel at ease about the process & about work that was needed. I plan on going back to complete the dental work.

Fantastic experience: Dr. Banks and everyone on her team were great!

Fantastic experience: I made an appointment for with Aspen Dental, wasn’t sure if I was going to walk away with the help I received. I didn’t even think it would be possible. But! I walked away very pleased and satisfied with Aspen Dental. Their team worked a miracle for me. The team was very professional from the beginning to the end. I will recommend anyone to their business. Thank you Aspen Dental!

Fantastic experience: Wonderful great experience great staff.cant wait to come back and smile.

Fantastic experience: Had a dental emergency while traveling. Got an appointment right away. Everyone in the office was efficient, caring, and kind. Got immediate care and although I'm not happy on the solution to the problem, (they were not involved in the problem.) I have clear options. Will try Aspen Dental in my hometown when I get back.

Fantastic experience: Everything was great regarding getting information about my dental plan. When I was called to confirm my appointments your staff had to leave a message on my phone; therefore I had to return the call to your office to confirm my appointments. I had a terrible experience when calling back to the office. Your recordings were the worst that I have ever experienced. You really need to review the message and improve the quality of the AI. I would answer the questions many times before I could get to where I needed to talk to a staff member.

Fantastic experience: I had a great experience. Everyone was very nice and professional. I also like the fact that it was all women!!! Girl power I love that for sure, it made me feel safe and seen. Everything was clean with a hint of pink or purple here and there.

Positive experience: Visit was pleasant, professional staff , friendly and wanted to help ! Did exam, X-rays & consultation with a dental plan for my dental health! Only problem was Cost$$$$$ ! I was not expecting such high cost figures for complete set of premium dentures ! Oral exam was only $29 Great

Fantastic experience: An excellent dental facility. Personnel were courteous and showed professionalism throughout. Jennifer, the hygienist, is one of the best, with explanations and advise during the entire procedure. Kudos to the doctors for managing and maintaining a great business atmosphere.

Fantastic experience: Clean, fast, and friendly. I would absolutely recommend Aspen in Waldorf, MD.

Fantastic experience: Dr Banks and Karli did a great job. Super helpful and super gentle. Even my healing process has been a breeze. Would highly recommend this dental office!!

Fantastic experience: I was experiencing some issues. I walked in and was seen with in an hour. The staff were very polite, especially the front desk staff. The Dr. examined me and sent an antibiotic for pick up. The experience was great.

Fantastic experience: Very professional and explained everything carefully. They made me feel at ease.

Fantastic experience: The staff was really nice and professional. Answered all of my questions and recommended services that would benefit my long term oral health.

Fantastic experience: Outside a few little bumps in the road on financial aspects in the beginning; the rest of my journey was simply amazing.

Fantastic experience: Aspen dental is the place to go for your dental care! From the front desk staff to the dental hygienist, Karli , to the doctor , Dr.Banks. They were all exceptionally nice and welcoming with their care! This was my first time here and Karli made me very comfortable! This will be my new dentist! If you’re looking for a new dentist I recommend trying them out!

Fantastic experience: I’ve been to several dentist’s offices and have had some pretty good experiences overall. However, my service at Aspen was superior, exceeded any expectation I had regarding the important. They took their time with me, provided education/information about each step of the exam process and then went over treatment plan recommendations and options. Overall, a phenomenal experience. Not to mention the looks of the place, warm and inviting.

Fantastic experience: Great staff. Very friendly and well skilled. Pleasant experience.

Negative experience: I’m not sure how their service is but I must mention that they canceled my appointment without my knowledge. Though I scheduled the appointment with their call center then confirmed through an email I received the appointment. It took me close to an hour to drive from Alexandra to be told my appointment was canceled because I did not give them a “verbal” confirmation. And in addition they close at one today so I would need to reschedule. If this is the policy, to make an appointment is that you need to “hear” my voice a day or two prior to an appointment that an “adult”made then this clearly needs to be posted on your website, in the multiple emails & texts ( which I confirmed via both) or at the very minimum the call center for appointments should mention this . Very disappointing and unprofessional.

Fantastic experience: The staff was very courteous and professional. They explained my treatment plan in detail and answered all my questions.There doctors were excellent. Donald Loeffler

Fantastic experience: Karly and Dr Banks were phenomenal! I have a fear of dentists. They were beyond understanding and made me feel so comfortable. I’m so happy with my smile and would recommend aspen dental to anyone. The whole office and staff are so welcoming and nonjudgmental.

Fantastic experience: Charlene and Jennifer was marvelous couldn’t have had better persons

Fantastic experience: As a new client, everything was great. The team explained every step of the process from X-rays to financing all the services for my dental plan. I am excited to continue my journey with them towards better oral health and a better smile!

Negative experience: Please contact me to provide me with a refund, I have not received my final retainers and it has been almost two months. I am still using my last tray from my aligners and its loose, my teeth are shifting out of place. Making my whole process a waste of money and time. Update 4/7/26 below: This office still hasn't made this situation right, it's very unfortunate. In January of 2026 my smile was straight after a years worth of work, it took them 3 months for them to provide me with permanent retainer. During this 3 months I called and begged them for the retainers and they kept telling me incorrect information, I advised them over 10 times that it teeth were spreading. Today when I show up, I was told that nothing could be done for me and I was at the end of treatment. That I would have to deal with the spreading even though they were the cause of the issue and the delay in me receiving the permanent retainer. This staff is rude and very unprofessional. I dont even trust them having my information on file. My advice is find a better dental office to deal with....even another aspen will be better than this. Trust me the only thing you pay for here is disrespect. Thank you,

Fantastic experience: On March 30, 2026, I attended my first appointment at Aspen Dental in Waldorf, Maryland. I was treated very well by the entire staff. Each procedure performed was fully explained and all questions were explained in depth. I felt very comfortable and at ease. Aspen Dental will be the final stop for all my dental needs.

Negative experience: Everything was pleasant; however, I sent in to get something for the pain in my mouth. The doctor talked about everything ( pulling my teeth, partial...) worth $1400+ and a referral for my pain. Not very personal .

Fantastic experience: the techs and doctors were really great. Explained things very well

Fantastic experience: This was my first time at Aspen’s Dental, as soon I walk into the front door the receptionist is very friendly very patient ,very pleasant. And then I’m met Jennifer. She was very thorough. Her knowledge explain everything as we went along. Made me feel like I was right at home. What a wonderful experience I had in this office today for my first treatment thumbs up.

Fantastic experience: The entire staff here is amazing!! Very caring and professional in explaining and helping fix any problem you may have.

Fantastic experience: I was quite pleased with my visit to aspen dental, the staff was very friendly and helpful. The dentist was great at explaining what needed to be done and how it would be done, They were very flexible with setting up my appointments, which because of the hours I work can be awkward at times, but they had no problem fitting them to my schedule.

Negative experience: I chipped my tooth for the second time.... the job that Dr. Olivia displayed on my filling was perfectly done. My tooth actually looks better than it did before I changed it. Thanks so much for the new and improved smile Dr. OLIVIA. Also, the staff is so pleasant every time I call and/or come in. Glad I chose Aspen dental.

Fantastic experience: Pleasant atmosphere and staff. They are professional and at the same time making you feel at ease being at a Dentist Office. (most people dont like the dentist) I would recommend coming to this facility, they are very friendly, compassionate and knowledgeable.

Fantastic experience: Excellent experience staff very professional work with you though all options

Fantastic experience: The patience they used with my elderly grandmother was top tier! Over and over again they explained with no resistance/attitude etc until she understood all parts of the process! I appreciate these ladies very much for the care in which they approached. Thank you!

Fantastic experience: Chanel was very nice and professional. She fixed all of my issues. I am very happy with today's results

Fantastic experience: Wonderful practice. This is a state of the art, modern practice. From the front desk to dental assistant (Sydney), the hygienist Jennifer to the Operations lead, Charlene. Dr Banks was great as well. She went over everything in a concise way that was understandable. Great people. Great practice. I would recommend them without hesitation and have someone in mind to send there. I give them FIVE STARS!

Fantastic experience: Excellent experience! 10 stars Chanel and Nyeshia did an amazing job! Best experience I ever had! Chanel did her thing with my impressions quick and only did it once! I wish I came here earlier! 10/10 I recommend!!!

Fantastic experience: Jennifer was professional, efficient, patient ,gentle and has good sense of customer service. She has very good knowledge of the business she is in. Thank you very much.

Fantastic experience: All staff was very professional, knowledgeable and polite. I would recommend this dental practice to anyone who is in need of any dental care

Positive experience: Very customer-focused and attention to detail. They were able to determine my problem and provided a resolution. Too bad they are not in my network.

Negative experience: I had 2 bad experiences I waited for 3 hrs being early one hour the 2 time had to leave because husband locked out I asked them to call about how much my bridge cost they still have not called 2-3 weeks later. First time after X-rays consult waited in a room no one ever came so I left.

Fantastic experience: My experience with Karly today was quick and easy. I had an amazing time during my x-rays with tooth pain.

Fantastic experience: I had an amazing experience with Aspen Dental. From the most courteous front desk staff to the sweetest billing staff. The whole team was phenomenal! I'll be sticking with this location for me and my family.

Fantastic experience: The entire staff and dental process was great. They were very detailed from X-rays treatment plan to finish. The office is clean and sterile, but Karly is ABSOLUTELY AMAZING!!! She was very pleasant and professional! If I could give her 10 stars, I would !

Fantastic experience: I had called Aspen this morning with dental emergency. I thought because it was Saturday I would never get in. They told me to come right in. From the front desk to the dental assistant to the dentist and oral surgeon and his assistant. They were all phenomenal!! I was in and out in two hours and am pain free.I highly recommend them !

Fantastic experience: So far the visit has been peaceful. I do not feel too much anxiety after this visit

Fantastic experience: Dr. Banks and Carlie were amazing! Very kind and patient. Explained everything they were doing and answered all my questions.

Fantastic experience: Jennifer, Dr. Olivia, and Dr. Karly are PHENOMENAL!!!!! The dentist office is so intimidating but I had the most pleasant experience at Aspen Dental. Dr. Yuth was great as well. Nyesha that’s my office Bestfriend. The office staff are so inviting. I am extremely grateful for the entire team, their knowledge and comfort. I’m glad I selected them to be my dental experts. Great Job and thank you!!!

Fantastic experience: Everyone there was profoundly professional Neice, beautiful spirit. I had a great time there for everyone. This app only has five stars but if I could change it to 10, I would.

Fantastic experience: Very friendly and knowledgeable… no long waiting time…I would recommend everyone to this friendly office… thank you ladies

Fantastic experience: Your Waldorf, MD office has done a great job making me feel as "at ease" as I possibly could be considering the procedures I needed. I'm glad I picked them to get things right for me.

Fantastic experience: I love this place. Im thankful my wife told me about them. I know its the first day with my new dentures but they feel great. The people who work there are just fabulous.

Fantastic experience: Excellent customer service. Clean office and friendly staff.

Fantastic experience: I had an outstanding experience scheduling my appointment at Aspen Dental in Waldorf, MD, and I couldn't be more excited about my upcoming visits and treatment plan with them! From the moment I went online to book an appointment for my emergency cracked tooth, the scheduling process was incredibly convenient and easy. I was impressed by their flexibility and the fact that I was able to get seen the very next day—no long waits, no hassle. The team demonstrated genuine care in getting me in quickly, which made all the difference when dealing with a dental concern. Based on everything I've heard about their approach to emergency and restorative care, I have complete confidence that I'm in excellent hands. Aspen Dental's commitment to addressing urgent issues promptly while providing affordable, personalized treatment solutions is exactly what I was looking for. The professionalism and efficiency during the online scheduling process had already set a positive tone for my appointment. I'm genuinely looking forward to becoming a new patient and being treated by their experienced team. If you're searching for a dental practice that values your time, treats you with respect, and delivers results, and has a professional caring staff…Aspen Dental in Waldorf is absolutely the place to go. Highly recommended!

Fantastic experience: Aspen dental was very attentive to my needs. They explained everything completely concerning my dental needs. I was in excellent care.

Fantastic experience: Throughout my experience with Aspen Dental - Waldorf, MD there has been jenuwin concerns for upmost quality medical treatments. I highly recommend this staff for its unlimited capabilities in this profession.

Positive experience: For my first visit, it was nice. Each dentist technician I came in contact with during my visit, were very nice, friendly, and helpful. Very clean environment and well organized. When I got my cleaning, it was warming to knoe that everyone has the same energy when it comes to taking care of their clients. I appreciate all those I came in contact with. It made me comfortable knowing I was going to be taken care of me appropriately and respectfully. Thank you Aspen Dental for taking care of me.

Fantastic experience: Had a great experience with Aspen dental from the doctor to the office manager to the technicians down to the receptionist. Everyone was so professional. It does my heart good to see young women prospering in the world.

Negative experience: I lived in Charleston SC, which is where I initially received my dentures paying for the com fit paying $3000.00 Now live in Maryland had to go to the Waldorf location, Very unprofessional, my first call to them was so rude!!!! not accommodating, Very Poor customer service, Very very repair job, I was initially told that I would have to drive 500 miles because of the new way dentures are made!!!!!!! Never again!!! Will drive to Charleston, The team in North Charleston and manager Melanie 5 stars

Fantastic experience: These ladies in the front office to the back make you feel special!! Very professional, helpful always with a smile or laugh. I wish I went to them on a regular before I went to dentures ,which look perfect!! I told many of my friends to check them out,so if you read this review? Do yourself a favor and check them out,!! You won't loose anything,not even a smile

Fantastic experience: Hands down. The best dentistry in the area. I was able to come in for an emergency. And within one week, I have had all procedures completed and I have my smile back. Great and friendly service from the front staff to the technicians and surgeons. Do yourself a favor if you need your teeth worked on and go with Aspen. Honestly.

Fantastic experience: Absolutely marvelous place...There professionalism was a 1000 percent...they were very good to me ...it was a very pleasant experience...everyone there met me with a smile and took very good care of me...I certainly appreciate them for there comfortable way of professionalism...

Fantastic experience: I have had multiple dental hygienists in my 66 years of age, but Jennifer tops them all. She was very cordial, introduced herself as my hygienist for today and she was exceptionally very professional. She explained thoroughly every aspect of my oral care I received today and why. I received an outstanding great oral exam from her. I was overall very pleased with this Aspen Dental office with a very delightful atmosphere. Every one I encountered was pleasant and professional. I can say with confident this is officially my dental office.

Fantastic experience: I was very impressed with the professionalism of all of the staff. They were very friendly, courtesy and knowledgeable. I was surprised to get appointments on the same day. I received outstanding service. Thank you!

Fantastic experience: I am a new patient and was very impressed with the state of the art equipment utilized to see exactly what I needed done to my teeth. I was thoroughly explained about what the xrays revealed. I feel that the advanced equipment used gave a more accurate account of what work is needed to keep my mouth and teeth healthy. Will recommend this facility to others.

Positive experience: Facilities was an A plus, staff was an A plus, getting my prescription & pain medicine was not up to par. I went in for an emergency, but had to wait for relief in pain for a whole day. I don’t know who it’s on or who needs to hit the refresh button, but I was looking for relief & im still in agony. I would think that I would get medication to hold me over til my prescription was ready if it’s known that it takes forever for information from 1 place to another to be received especially in this technical age

Fantastic experience: Aspen Dental -Waldorf, my experience was excellent, the staff was efficient., the dentist was thorough and i came out with a great smile that Is life changing..thank you Aspen dental family I absolutely appreciate you ❤️.

Fantastic experience: My crown came off because I chewed something that I shouldn't have, and they gave me a same day appointment and fixed it. I'm very impressed with this dental office. It is a newer facility with state of the art equipment and the.staff is very friendly.

Fantastic experience: When I tell you STELLAR!!!! I cracked my tooth and was in tears. I booked online with ease!! From the receptionist to the XRay tech, Alyssa, dental assistant India and Dr. Banks- it was THE BEST dental experience I’ve EVER had. They transformed my smile in less than one hour. I was also happy with the cost. Seriously — I would recommend ASPEN to anyone looking for a great dental facility!! Definitely going back.

Fantastic experience: I just visited the dentist again for my cleaning and again Stellar service and a stellar staff. I can't say enough good things about them. Anytime they check your blood pressure before doing anything to make sure that you're feeling fine and they are genuinely concerned with the patient. I can't say enough good things about them. This was by far the best visit to a dentist office. The staff is awesome and the dentist had a gentle touch and I talked so much about needing a topical numbing solution applied because of the pain I usually feel. We laughed because I never felt pain and she (the dentist) said it always happens like this. I have nothing but good things to say!!!

Negative experience: I had a very disappointing experience at this location. I initially made an appointment for Monday but had to reschedule for Wednesday, September 10, due to work conflicts. From the moment I booked, I was bombarded with phone calls—several times a day across multiple days—asking me the same questions repeatedly about the reason for my visit and my insurance information. I had already provided my insurance details during the first call, but I still complied and provided it again multiple times, even on a Saturday morning. When I arrived for my rescheduled appointment—just a routine check-up and cleaning—I was asked again for my ID and insurance card, which I provided. While completing paperwork, the front desk staff member (who was quite rude) claimed my insurance wasn’t working in their system and asked if I had another plan. I explained that I didn’t have a separate dental card but was covered under an Aetna PPO plan. Without any explanation, she walked away, came back, and told me I had a DMO plan, which they don’t accept. I pulled up my insurance details directly from the Aetna website on my phone to show that I had a PPO, not a DMO. She refused to even look at it and just repeated, “Ma’am, we looked it up—it’s a DMO,” and then dismissed me by returning to the back office to retrieve forms them printed from some online website. I directed her to shred the paperwork. She handed my card back with an attitude and told me, “Here’s your insurance card,” as if I had wasted their time. I told her this whole situation was unacceptable and that the office had wasted my time and caused me to miss an hour of work. If my insurance truly wasn’t accepted, I should never have been confirmed or allowed to check in. I would not recommend this office based solely on the disorganization and unprofessionalism of the front desk staff and whoever handles their scheduling and insurance verification. 0 out of 10 experience.

Fantastic experience: I have always been extremely nervous about going to the dentist. Aspen dental the staff and doctor are amazing made me feel very comfortable from the time I entered the door, this is my new dentist .

Fantastic experience: All my questions were explained and answered. A lot of patience was professionally showed in the customer services area with great improvements. Now that made me feel like a customer in a great environment. People who deal with the public should always say to themselves, customers have a story that No one knows the answers to. And so do I, it might be to much for them at this time. We all have a time and shouldn't be disrespect for any reason. People are going to be People, so keep life positive, treat all people the way you and your family want to be treated. I give all the As to Aspen Dental.

Fantastic experience: High tech, pristine and professional, with a caring and friendly team. I don’t know about the other Aspen Dental locations, but I definitely recommend Aspen Dental here in Waldorf, MD!

Fantastic experience: Oh my goodness. This was the best dental care experience I’ve experienced in along time. A team that incorporates technology with great customer service and great care. Thank you Aspen team of Waldorf.

Fantastic experience: We recently lost dental insurance. I had a loose tooth that needed extraction. Aspen and Dr Banks were great. Fair price and very satisfied. Would recommend!