1st Advantage Dental - Amherst

Fantastic experience: Great team and quality dental service!

Fantastic experience: Great service and experience. Thank you.

Fantastic experience: I needed a filling on a front tooth and they made room for me to have it repaired. A great team with Dr Alan and his assistant Mary. They worked in precision. This a a great practice. The team out front handling reception and billing were Excellant, especially Sheree. She is a gem, also the other staff in that area.

Fantastic experience: Quick and painless tooth removal procedure.

Fantastic experience: Had my teeth cleaned and they fit me in to get my teeth cleaned and did an excellent job of taking care of my now cleaned, shiney teeth!

Fantastic experience: Great staff great dentist.

Fantastic experience: The dental hygienist was friendly and efficient. The office was clean and comfortable.

Fantastic experience: Melanie and the team at 1st Advantage are amazing!!! I've been a patient there for over twenty years and feel like I'm in very good hands.

Fantastic experience: They got me in very quickly after losing my crown.

Fantastic experience: On time ans pleasant service.

Fantastic experience: Melanie has been my hygienist for years. It’s one of the reasons I transferred to the Amherst office. She makes having my teeth cleaned easy and comfortable.

Fantastic experience: Staff makes you feel that you are more than just another customer. They go above and beyond to provide the best quality care and follow up.

Fantastic experience: Staff is helpful and friendly.

Fantastic experience: Great staff. Wonderful care.

Fantastic experience: The hygienist and dentist who cleaned and reviewed the status of my teeth were thorough and clear and complete in their assessment. I felt reassured by their conclusions. Excellent care.

Fantastic experience: Great place for dental care- competent and friendly professionals. My experiences at 1st Advantage Dental from regular cleanings to more involved work, have been great.

Negative experience: My friend had the worst experience at this place. The office made a mistake with the kind of visit my friend requested due to limited dental insurance coverage. Despite communicating this clearly, the office mishandled the scheduling, and when the insurance ultimately declined coverage, the staff were extremely rude, inflexible, and unwilling to take responsibility for their error or work toward a reasonable resolution. The interaction felt dismissive and unprofessional, leaving my friend with an unexpected bill for a situation that could have been avoided with proper communication and attention to detail. There was no compassion or kindness in the hearts of these people including the doctor, and I witnessed it all with what my friend had to go through because of that. While my friend chose not to speak publicly about the matter, I believe the experience raises concerns that potential patients deserve to know about before seeking care at this office.

Fantastic experience: I had a great cleaning appointment. Maybe need a filling down the road based on xrays. Maybe I'll get hit by a bus before then... Hope I don’t need any more work done.

Fantastic experience: Vanessa was thorough, gentle, and personable. As pleasant an experience as one can have in a dental chair!

Fantastic experience: I made an emergency appt for a bad toothache. Dr. Alan & his assistant were very professional and took action right away. I had a root canal done and they talked me through it all.

Fantastic experience: All staff were friendly, informative, knowledgable and most helpful. I have recently moved from PA, so needed a new dentist in the area. I am extremely pleased to have found 1st Advantage Dental.

Fantastic experience: I am very happy with the dental care that I received at 1st Advantage. They were able to get me in on short notice and take care of my issue quickly and very professionally.

Fantastic experience: Totally awesome experience every time I am there.

Fantastic experience: Great, went very well. Good person for my care

Fantastic experience: Prompt, Friendly Service! My dental hygienist is The Best! Recommend

Fantastic experience: Great atmosphere, Lady's at the reception desk are wonderful & accommodating. The dental staff are professional & gental!

Negative experience: The receptionist was friendly and did her job very well. I had two dental hygienist at this appointment. The 1st one handled my X-rays, 2nd one did my cleaning. Both were very nice and professional. The dentist didn't make me feel very comfortable, and he wasn't as nice as the rest of the people that work there.

Fantastic experience: Great place to maintain your bright shiny smile.

Fantastic experience: Staff is kind and accommodating.

Fantastic experience: My experience was excellent from start to finish! Friendly and professional staff.

Fantastic experience: Pleasant personnel, from the receptionist to the hygienist. Melanie was great!

Fantastic experience: I have always had a great experience starting with the front staff, the hygienist , and the dental assistant. The dentist is very down to earth, provides you with details of what is needed , and then discusses options. I have never felt rushed or uncared for.

Fantastic experience: Everyone has always been kind and caring.

Positive experience: Always good service. Electronic reminders great. Friendly and helpful staff. They make a dental visit as comfortable as possible. Love the current dentist.

Fantastic experience: Have had Vanessa, the hygienist, clean my teeth several times in past, so was nice to see her again . She is excellent and thorough. Highly recommend. Had a great cleaning experience after a year plus from my last visit. Both hygienist and dentist were kind and patient despite my far from stellar flossing. Dr Chi was also thorough, asking questions to confirm what she was seeing. Melanie, the hygienist was very thorough and gentle. Loved my cleaning with Andrea. She was thorough, gentle and efficient. She also gave explanations to things she observed to help me understand and provide better insight to helping care for my teeth and mouth better

Negative experience: Cancelled my cleaning twice in a row. Each time next appointment was months in the future and I was only notified of the cancellation by email. Front desk staff and hygienists are friendly and great, but I don’t think I’ve ever seen the same dentist twice. Feels like a revolving door.

Fantastic experience: Vanessa is is wonderful, dentist was available and kind. They must be very busy. Understandable cancellation in July, no ability to rescedule for 6 months. I waited, due to comfort and long term with this office.

Fantastic experience: Melanie has been cleaning my teeth for a very long time I mean years when I started going in greenfield she's very smart,very good at her job and very friendly

Fantastic experience: Very professional and friendly people in a beautifully decorated and comfortable facility. -a more than 5-star rating for 1st Advantage Dental.

Fantastic experience: They got me in quick for appointment due to tooth fracture. Painless temp crown done on the spot , friendly staff and great MD.

Positive experience: minimal waiting time; compassionate staff; responsive to questions

Positive experience: Dentist and assistant were very good however very little transparency with the billing process. Unable to get clear explanation or documentation of services rendered and dates for costs.

Fantastic experience: I had broken a tooth and 1st advantage dental got me in very quickly. I was seen right away and recommendations were made to get a crown. They took care of it right away after going through the process of preparing my tooth for the temporary crown. So far so good and will get my new permanent crown in just a few weeks.

Fantastic experience: I got a great cleaning from Vanessa- she's very knowledgeable and professional.

Fantastic experience: I have been a client for several years now but due to the office being short-staffed hadn't been seen in almost a year. When my most recently scheduled appt. had to be rescheduled again, I reached out to the office and explained my concerns. Cherie was very understanding and very helpful. To make a long story short, I was seen that very day. The hygienist I saw was friendly, informative, and very thorough, which I sincerely appreciated. The dentist was similarly clear and helpful. I can't thank Cherie and Melanie enough for their help and expert care.

Fantastic experience: Always a great experience getting a dental cleaning here.

Fantastic experience: Excellent experience.

Fantastic experience: Best dentist office I've ever had in my life. Polite, very little wait time. The dentists are fine, but let's be honest: What matters are the hygienists. All of them are excellent, but Rebecca is the excellentist.

Fantastic experience: We followed Melanie from Greenfield to Amherst and she is well worth the trip! We have been with her for 20 years and our 13-year-old has never seen another hygienist…

Fantastic experience: I've been with Amherst for quite a while now and time I am greeted by friendly staff. I always have the best experience with the doctor and assistant.

Fantastic experience: Love going there. My hygienist is gentle, fun and professional. She’s the best!!

Fantastic experience: Everyone is always friendly and they do an amazing job on my teeth

Fantastic experience: Melanie is excellent and caring.

Fantastic experience: Dr.Allen and the technician Mary did an excellent, efficient, and pain free job of salvaging a broken tooth and fitting a crown to protect it. Thank you!

Fantastic experience: This was our first visit and I was worried since it has been a year and a half since we moved from North Carolina (and since I last saw my dentist there. Cherie, Vanessa and Dr. Li were so very pleasant, welcoming and professional, that my fears were totally relieved. One cavity under an existing filling and one crown. Not as bad as I expected. And they are going to straighten the crooked tooth that has been bothering me since I moved with invisalign. I am so happy we selected 1st Advantage Dental in Amherst. Highly recommend.

Fantastic experience: Friendly and efficient staff, nothing feels rushed, and I never feel ignored when raising concerns or questions.

Fantastic experience: Melanie did an excellent job cleaning my teeth. Very thorough & communicated each step. She was also attentive to my comfort level while working.

Fantastic experience: Been here a few times already for dental care, and all the staff members are so kind and welcoming! Everything is explained thoroughly, and all questions/concerns are kindly addressed. I've felt very comfortable in all my interactions/appointments, and I look forward to continuing to receive dental care with 1st Advantage Dental - Amherst! Thank you.

Fantastic experience: Pleasant, professional and punctual. I always walk away with more information on how to care for my teeth and gums. Never a bad experience.

Negative experience: I could write a book on how awful this place is, in every way: staffing, quality of care, bedside manner, billing errors, appointment cancellations, minimum 4 months to be seen (and right before your appointment comes, they might reschedule you to 6 months from then & for the wrong procedure), no accountability. A summary of my last few visits: they chipped one of my front teeth near the gum line, improperly fit a crown so I couldn’t bite down properly (took 2 visits to fix), offered me a 2nd deep cleaning at no cost (“because the last one wasn’t done properly”—their words) and that 2nd cleaning was rescheduled 2x on their part and once I got in the chair, they couldn’t even finish the job because I wasn’t properly numbed after 3 injections! Everyone I know who has come through here has told me similar things. As I wrote this review—they sent me an automated text asking me to confirm my upcoming appointment that THEY cancelled. Drive to the other side of the state if you want proper care.

Fantastic experience: I had an emergency situation and they got me in immediately and started the procedures to fix my front teeth bridge. I am so grateful that they responded so rapidly.

Fantastic experience: These people made me feel so better so fast. I had an abscess tooth. I called at 9 my tooth was out and instantly relieved of nasty pain. Thanks beyond words.

Fantastic experience: Exceptional service every time!

Fantastic experience: The front desk staff are polite and the wait time is very short. My dental hygienist, Rebecca, is wonderful—she’s kind, explains everything clearly, and always has her patients’ best interest in mind. She gives me a little reminder if I don’t floss every day, which I truly appreciate!

Fantastic experience: Very punctual and on time. Have always had a good experience with Vanessa . Great dental hygienist

Fantastic experience: Vanessa did an excellent job of cleaning my teeth.

Fantastic experience: Amazing practice. Receptionists and the doctors are kind.

Positive experience: Very professional, very friendly, Very understanding for those who have had trauma at dentists before.

Positive experience: The cleanings performed here are thorough and minimally painful. However, it seems common for them to try and upsell you on some special imaging or treatment. They notably also do not accept Mass Health, so expect to pay $300+ for a cleaning and x-rays. Check to see if they take your insurance before booking an appointment.

Fantastic experience: Mel Snow has been my hygienist for years and she is the absolute best! Great personality and does such a great job cleaning and caring for my teeth and mouth.

Fantastic experience: Very high attention to detail. Humor and patience was used to put me at ease. Love th all!

Fantastic experience: Great team, Dr Allen explained Invisalign in detail and Caitlin answered all my questions, ladies at the front were helpful and pleasant and I heard laughter throughout the office

Fantastic experience: We all know that a dentist visit can cause some anxiety. At 1st Advantage Dental, the team makes sure to put you at ease. Melanie, my hygienist is friendly and professional while carefully explaining each procedure all while making sure of my comfort. Finding a team of medical professionals who you can trust is very important, 1st Advantage Dental fits that criteria.

Positive experience: Always a good experience at 1st Advantage Dental. They are friendly and efficient.

Fantastic experience: Rebecca is great: communicative, clear regarding how to take care of dental issues, gentle with the instruments, and we laugh a lot.

Fantastic experience: Thank god i have Rebecca cleaning my teeth. Its made a huge difference.

Fantastic experience: Rebecca was great. Thorough but painless cleaning

Fantastic experience: For someone that has dental phobia going to the dentist for a broken tooth can be pretty stressful, however, my appointment went better than I could have ever expected. Dr. Allen was kind and walked me through everything so I felt comfortable with the painless process. His assistant Mary has a calm demeanor that puts you at ease. Everyone I came into contact with from the friendly front desk staff to all the providers were professional, knowledgeable and supportive. It’s like being in the company of friends which sounds strange but is so true.

Fantastic experience: Very friendly and helpful! They take their time with you and address all your concerns!!

Fantastic experience: Great group of people from the front of the house to the experienced professionals working hard to keep their clients in good health. 5 stars to the 1st Advantage Team!

Fantastic experience: The desk staff are warm and friendly, and my dental hygienist is the best. You always dread going to the dentist, but they make it as pleasant as possible.

Fantastic experience: I have been going to 1st advantage dental for many years. This visit was about breaking one of my front teeth off. I was seen for the crown the very next day. Mary, the assistant, was wonderful. She explained everything they were going to do and reassured me throughout the procedure. Dr. Allen did a great job. I left with a temporary crown and zero pain. They made a great team!

Negative experience: I've always had excellent appointments at 1st Advantage Dental, and I mean really excellent dentistry. They are pleasant and proficient. If you want friendly, caring professionals, they're it.

Fantastic experience: Love my hygienist, Britton. And had a new dentist. Liked him too.

Fantastic experience: THIS DENTAL PRACTICE HAS IT ALL...FROM THE MOMENT YOU ENTER THERE OFFICE TIIL YOU LEAVE. VERY KIND, CARING , & BEST OF ALL ...A GENTLE TOUCH!!!!

Fantastic experience: Excellent hygienist and dentist - explained things clearly, advice is clear.

Fantastic experience: Always great service and they explained everything they are doing and informed information about what you need to do to keep your teeth looking good.

Positive experience: I broke a tooth and was given a same day appointment. Dr. Benzenhafer was friendly, thorough and gave me options for both short term and long range dental care. He was gentle and quick to repair the problem. His assistant was friendly, pleasant and competent.

Positive experience: Melanie the Hygienist and her assistant, Violet were friendly and welcoming.

Positive experience: I really like my hygienist Vanessa. Everyone there is very pleasant. No complaints about anything, except maybe the music!

Fantastic experience: I thought the staff at 1st Advantage were very professional and caring.

Fantastic experience: The customer service is truly top-notch—every staff member is warm, welcoming, and goes out of their way to make you feel comfortable from the moment you walk in. As someone who gets nervous about dental visits, I really appreciate how gentle and caring they are. They take the time to explain everything, check in frequently, and never rush the process. The entire team is incredibly knowledgeable, which puts me even more at ease. Every visit has been a genuinely positive experience, and I’m so grateful to have found a place where I feel so supported and well cared for.

Fantastic experience: I was having severe tooth pain, and I really appreciated that the office was able to fit me in the very next morning despite not having a prior appointment. I had a tooth extraction, and both the doctor and the assistant were extremely professional, kind, and reassuring throughout the entire process. The treatment went smoothly, and I was given clear instructions for aftercare. Thank you for the prompt and excellent care!

Fantastic experience: The hygienist was very willing to answer questions regarding the way a procedure new to me would work. I appreciated that very much.

Fantastic experience: Once again my dental cleaning and checkup was delivered on time, gently and professionally. Also, the receptionist was helpful and cheerful (at 8am). All smiles on my end.

Fantastic experience: They did a wonderful job! The staff is very friendly and helpful.

Fantastic experience: I felt as if the cleaning was very thorough and done well. I did not see a dentist to check for cavities however, which surprised me, as it had been some time since I was last at the dentist.

Fantastic experience: Very thorough, clean and precision oriented dental office. Saw us right on time. Dr Lee was very gentle, observant and knowledgeable along with our dental hygienist Rebecca. We not only got a thorough exam & cleaning, we also were taught for the first time how to best floss our teeth, and preventative techniques to keep our gums healthy. Thank you 1st Advantage Dental, glad to have you as our new dentist.

Fantastic experience: Somewhat terrifying to visit any dentist in general yet I felt a different vibe at 1st Advantage. Going forward I am going to get much needed work done. I am confident that the treatment plan will be implemented with careful attention to my being a 73 year old child. From the front desk to Katlin and then Dr Allen I know that they care. Can’t ask for more…

Fantastic experience: Hygienist Rebecca and Dr. Allen were spectacular.