Aspen Dental - Muscatine, IA

Fantastic experience: Its been many years since I went to the dentist, I always had bad experiences. My teeth aren't the best, and was always made to feel ashamed and sore when I left.. I had an in depth gum cleaning today with Melissa, and it couldn't have been better. A normal painful procedure was just the opposite. I will defenitly stay here. Thank you!!

Positive experience: I had some dental issues. They tried to get me in. Immediately as I am in pain, they went over some treatment possibilities. And worked with me to try and figure out how I could get financing to help cover the costs that I would need. Covered. The whole experience and atmosphere was wonderful. The only thing that I have to complain about Is not their fault? It's directly related to the costs associated and the ability to get the full amount required

Fantastic experience: Staff and doctor are great. I thought they were very thorough.

Negative experience: Would be 0 if I could. Messed up my payments, never got back to me like they said they would either time. Now expect me to pay for their mistake when regional office gave them approval to void the cost.

Positive experience: We visited, we listened but have not received a quote on my Dentures yet. This was a week ago.

Fantastic experience: Loved being able to see the new patient experience for myself and getting a filling done

Fantastic experience: I had such a great experience here! is welcoming, friendly, and professional from the moment you walk in.

Fantastic experience: The experience was great. The work was great. Very nice and professional.

Fantastic experience: Everyone was very nice and answered my questions. Dr. Sweeny was patient with me and took his time. He is by far the dentist I feel the most comfortable with.

Negative experience: I went in to get a filling replaced that fell out and they wouldn't do it. I felt like I was buying into a timeshare with all the dental work they said I needed. By the time I left I had a quote for $9000 after insurance. I went there because I couldn't get into my normal dentist right away. Total waste of time. I got into my regular Dentist for a cleaning and filling replacement the week after.

Fantastic experience: Good people nice place very good experience

Fantastic experience: I don't like the dentist office but the staff here made me feel comfortable and welcome. They listened to my problems and walked me through the treatment options and plans.

Fantastic experience: I had the best experience at Aspen Dental Muscatine today. I’ve been having tooth pain and delaying going tot the dentist. I called and the Muscatine office was able to get me in right away. I didn’t have to wait long, the staff was very friendly and made me feel comfortable. They were very gentle and nice to talk to! They also made a dental plan for me which I will have complete in just a couple days! I was easily approved w monthly payments and they saved me almost $700 by signing up for their savings plan! All around great service and I’m so excited for my new smile!

Fantastic experience: Aspen dental was great. Friendly, quick, informative. Definitely would recommend to others.

Fantastic experience: The doctor i saw last week and today .. engaging professional comforting and I felt relaxed in his care and confident about his skills

Fantastic experience: Everybody was so nice explaining ever thing I needed to know

Fantastic experience: Great experience from the front desk to the wonderful hygienist. She did an awesome job of cleaning my teeth and explaining each step. Also things that will help insure my future dental health. The Dentist was very professional and also added some helpful suggestions. A true Team effort from the Aspen staff!

Fantastic experience: Doing Everything They Can to Help!! Excellent Service!

Fantastic experience: They were friendly and honest

Fantastic experience: I have had a very positive experience through all the stages of my treatment. I was always greeted with a smile and was treated by all the staff as they would like to be cared for. I will recommend them to anyone needing dental services

Fantastic experience: they came through when i needed 'em..

Fantastic experience: Although going to the dentist isn't my favorite thing to do. This was a great visit from start to finish. Yes I left with one less tooth than I went in with!!! However I was expecting to loose two so it was fine. He explained every step and my options then proceeded with the appointment. Thank you I will be back.

Fantastic experience: Coming from a person who is not a fan of dentists, my experience with Aspen Dental was amazing! The staff are the most friendly people. They go above and beyond to make you comfortable and they really care about making sure you get the best smile. I highly recommend!

Fantastic experience: First time visit...I was impressed with how informative the visit went...I also had a tooth extracted with zero pain....and after care information explained a few times which was appreciated...thank you.

Fantastic experience: Staff were respectful and polite. They explained each step and let me know what to expect.

Negative experience: After being charged 17k for a bridges and a partial, they failed to mention that I needed to come every 3 months to have my teeth and gums treated. They grinded my original teeth down for the bridges, and now they are telling me that the reason for 3 of my original teeth are loose because I haven't had the treatment and cleaning down every 3 months. They offered to grind down a few more of my original teeth so it didn't keep pushing against other teeth. This place is a bad joke. Nothing like throwing money out the door

Negative experience: This place is a joke the people that work there are rude and the people that you call to make the appointment and you ask if they accept your insurance and they say yes they do so you go to your appointment just so they can tell you oh no we don't take this type of insurance I feel like they need to get people in there that know what they're doing and saying. Plus you want people to feel comfortable coming to a dentist and being rude and act like you don't want to do your job I feel like you need a big improvement.

Negative experience: All I wanted was my tooth fixed!!!!!! MY insurance would cover it BUT NO You wanted more $$$$ sell me inneeded and procedures to increase my cost My insurance would cover $1900!!!! I WILL NOT!!! BE back You WASTED my time and yours AND I will tell EVERYONE to avoid Aspen dental Oh yea below zero stars

Negative experience: They got me in quickly, however, I went due to a broken tooth that is causing an immense amount of pain. I wanted to get that taken care of and they seem to really be concerned with pushing a ton of not urgent or pressing things that I simply cannot afford to do right now. I told them I knew I had other things but just wanted this taken care of now and it fell on deaf ears. The office manager offered payment plan options for over 8k worth of services and was helpful attempting to make it affordable but now I am still right where I started them having given me a referral to somewhere for part one of the treatment I need and that place is not in network with my insurance.

Negative experience: False advertising. Online, it says urgent care. The window front says walk in's welcome. I had an emergency and they turned me away. I do not recommend this business since they do not provide the service that they advertise.

Fantastic experience: Super friendly, very professional personnel. Really good experience for me.

Positive experience: They were really good except they don’t except state insurance which I thought if anything they would take that so now I have to go somewhere else to get work done

Fantastic experience: Friendly , courteous staff. They were able to take care of everything I needed done within the office.

Fantastic experience: Great experience, full dentures, very professional and considerate staff, would recommend to anyone.

Fantastic experience: The staff is amazing. They worked with me for setting up future appointments to start working on my dental health. Plus setting up the first appointment online was the so easy.

Negative experience: They messed up script causing un needed and serious delays. Pharmacist advised me to find a different dentist. Only benefit was Stat scheduling

Fantastic experience: Very pleasant and courteous personnel. Very cold in the waiting room.

Fantastic experience: I went in with the worst tooth ache. They did everything to work me in and get it fixed! They Staff and dentist were so amazing and kind and empathetic! They understood how bad the pain was and worked quickly to get me to relief!

Negative experience: Dentist was condescending and not really willing to work with me. Said I don’t need antibiotics since my knee replacement was almost 5 years. My physician doesn’t agree. She didn’t seem like she wanted to work with me.

Negative experience: CALL YOUR INSURANCE FIRST! I called and made an emergency appointment with Aspen, I provided them my insurance information and even member number. ( Carefirst BCBS) . They said I was covered. Something felt off though, they most certainly work on an ABC script ( always be closing) and when I asked questions, they would keep referring to how the first visit was free and I wouldn't even have to worry about the insurance. I have amazing dental insurance but just moved to the area and Aspen spends well on their google marketing to they were one of the first that populated with availability. The day of my appointment they again confirmed I has in-network coverage. Well feeling uncertain, I called my insurance provider and lo and behold, they were NOT IN NETWORK. This would have taken my bill from 300 to possibly thousands. My insurance then provided me with a list and told me to avoid them as this is often a bit of bait and switch issue with Aspen. Where people will end up owing way more than their co-pay etc. They then went on to inform me that this is a common problem that patients have with them as they are more of a turn and burn, one in every town kind of outfit. I am sure they are great if they are in-network but do your due diligence.

Fantastic experience: The employees were amazing and bubbly. Just my kind of people!

Negative experience: If I could put zero I would. Absolutely horrible experience. I have an infected tooth and all they said was that they could pull the tooth or have a nice day. They refused to give me an antibiotic for the infection and let me leave in pain. No help what so ever.i will never go back and I will tell everyone I know about this experience. They're just a corporate chain of dentists that just wanna take your money.Also they charged me $222 before they saw me.

Fantastic experience: It was amazing I have a strong fear of dentist’s and they made me feel safe and were so friendly!

Fantastic experience: Everyone from your receptionist all the way to dentist and everyone in between were very friendly and courteous. I couldn't had a better experience I appreciate professional people and you have them. Thank you for the great experience.

Fantastic experience: Went in for an emergency wisdom tooth extraction. First time having a tooth pulled so wasn’t sure what to expect. The novacaine didn’t work so it was 2 hours of excruciating pain but the staff was very understanding and very comforting through the whole process. They aloud breaks throughout the extraction process which was very much needed. All the staff members were extremely nice and made sure I was well taken care of. These ladies are out here doing Gods work and have made a forever patient out of me!

Fantastic experience: They were super friendly, very kind, and explained everything in detail.

Negative experience: Had 2 teeth extracted- chair assistant had no follow through at all! Never gave me any after care instructions and even after I called twice she never called in the script for an antibiotic Never going back- EVER

Fantastic experience: Everyone is so nice here! Thank you guys for being awesome

Fantastic experience: I’m 110% terrified of going to the dentist, I hadn’t been since I was 17 due to not having insurance, and these wonderful ladies made me feel comfortable. Thank you so much! I look forward to taking my road to a better mouth with Aspen Dental!

Positive experience: Muscatine office was very professional and clean. The team was very friendly and kind.

Fantastic experience: I was a new patient, no insurance, excruciating pain from a broken wisdom tooth. Aspen Dental got me in the same day I called. The staff (specifically the Muscatine location by Walmart) was amazing and so helpful! I went in bawling and couldn't fill out the sign in, the sweet lady at the front desk came out and sat next to me and filled it out with me! I go back & the dentist I got was very knowledgeable and gentle. She immediately asked if I'd like her to numb my mouth, & I did. It was instant relief! She started working on my tooth and I was in shock when she said my broken, hardly there, wisdom tooth was "already out"! This was by far the easiest & least painful dental experience I've ever had! Especially for a broken wisdom!! I will be bringing my family to this location from now on! For having zero insurance right now I was scared of the cost!! When they said the tooth could be pulled for $156 I said LET DO IT! Thank you so much to the team at Aspen Dental!!!

Fantastic experience: Helped make me feel comfortable and completed my treatment like I wanted! Could not ask for a better team to ease my anxiety and give me a beautiful smile!

Negative experience: Please people don't use this dental service. My mom has been suffering from a horrible job with her dentures. She went back to get it fixed many times, at the end my mom just decided to live in pain, she gets blisters and she bleed from the dentures rubbing. They are so unprofessional and irresponsible, but sure they collect the money.

Fantastic experience: I had a great experience! The staff was amazing. They made my visit very comfortable. I am so glad that we made the drive from the Quad cities to Muscatine. I am looking forward to my next visit. thank you so much Muscatine Aspen Dental for taking care of my husband and I.

Negative experience: Paid 2,000 for a denture that doesn't even fit right went back and didnt want too make it right and make sure they change their gloves after working on a client jumping too another room too a new client . Gross Update my denture still doesn't fit

Fantastic experience: I went today for my free exams and x-rays and the ladies there did a fabulous job, kind, respectful, and care about my teeth. I would recommend them to anyone. Dr. Savant and her team are great

Fantastic experience: Very helpful staff. They were caring and informative. I appreciate the first free consultaion and x ray service Aspen offers. The woman Doctor at Aspen in Muscatine was personable, informative and caring. She was also very willing to help answer any questions and concerns my family had.

Fantastic experience: They just do an excellent job from billing to outcome while working together.

Fantastic experience: They fit me in last minute today, which was amazing! I appreciate how they show you your X-ray and explain what they see.

Positive experience: Kind staff. They wanted to be very clear we new the procedures happening, however, I feel like they overbooked the day. We were there for nearly 2 hours for a consultation. Several other patients in and out. It was our 1st visit though, so hoping future visits are not so long

Negative experience: These people do not know what they're doing very poor care and charge different than they tell you cost wise when through. Not pros at all.

Negative experience: After a wait of an hour(with an appointment and no one in the waiting room), I was ready to have my tooth extracted, it was an emergency situation because I could not eat or sleep. Two hours later, they had full X-rays of my entire mouth, a 3D scan of my entire mouth, and had a dental hygienist go over my teeth. I paid up front in cash. They didn't even pull my tooth that day. I had to come back the afternoon of the next day. Mind you, I couldn't eat or sleep and I was in constant pain. I wouldn't go back there again unless I have 3 hours for a simple procedure

Negative experience: Still having pain from the permanent crown. Did not have pain from the temporary crown

Negative experience: If I could give them zero stars I would because one star is far too kind. This place does not care if you're in pain or how you to take care of your dental health. All they care about is profit and getting you locked into one of their scam payment arrangements and tell you that it's a third party put when you look up this third party, you find out they are a subsidiary of Aspen. They have no concern for your time or schedule. The first appointment I had with them they canceled it within 2 hours of the appointment. Then they don't offer you a close appointment time because their doctor wanted to leave early for the day. But who cares about your schedule or taking off work right? When you make the appointment you tell them you're in pain and they say that they're going to take care of you. Then they bring you back and want to do everything else but address the reason why you came there. And then they try and get you to sign up for some payment plan which they charge four times more than the average dentist. I went there for pretty much a second opinion. The original dentist said except they wanted to crown everything instead of fillings, which was the complete opposite of what an accredited dentist said needed to be done. And then they try to hit you up with a $30,000 bill to do a payment arrangement with them when a accredited dentist said that it can all be done for under $5,000. Avoid like the plague, especially the Muscatine office.

Positive experience: Just went in for an exam and x-rays, and so far, everything has been great. They went over pricing for the cleaning, and I specifically have to visit with the oral surgeon there due to some possible complications. So far, great!

Negative experience: Customer service is awful. They do a bait and switch to get you to come in. Then do not communicate well with nervous customers and are dismissive to questions ask. Beware and stay away they only care about the money.

Positive experience: My appointment was for 12:30 I did not get seen until 1:30 while dealing with excruciating pain in my mouth

Negative experience: All about the money ,no care for patient comfort. Will not be returning to the rude pretentious full of her self dentist. Made me tottally uncomfortable how i was treated.

Positive experience: I haven't been to a Dentist for sometime and I had a tooth break and the feeling fell out. I went to Aspen Dental and i ask if they took Medicare they did but not my kind,so I ask as well if they had a payment plan and they said they did so I proceeded on and they took alot of xrays and ask me alot of question about what med. I was on an so on. They had to talk to my Dr. about some personal stuff and they would get back to me. I had a sharp spot on my tooth and the Dentist grown it off and I ask what I owed them and they said nothing this time. I must say, I have been to quite a few Dentists in my time and they was so pleasant and easy too . Of course there will be a good size bill the next time I go back because they have to pull my tooth . Mainly why I'am doing all this is because Aspen Dental is a great place to go I think ,if you go you will see what I mean . Thank Aspen Dental I really appreciate what you have done for me.

Negative experience: The staff there, especially Emily, are super kind but I left still in pain and the dentist didn’t care enough to fit me in her schedule and help me. I don’t know what’s going on with our dental healthcare in this country but it is horrible. Dentists aren’t doing their duties as they once did. It’s terrible.

Negative experience: Made me wait almost 2 hours just to be told there was nothing that could be done and that I should just have a tooth extracted for having a CAVITY. When i told them that i needed to leave to go to work because I did not expect to be there for over 2 hours they gave me major attitude.

Fantastic experience: Aspen dental did everything that made my experience a good one. The people who work there are knowledgeable in what they do. If I need a dentist again, I would go back to Aspen Dental in a heart beat.

Fantastic experience: I had a very good experience. They made me feel comfortable and they have done a very good job.

Fantastic experience: Was very pleased with the staff and how quickly they got me to the back and out the door smoothly will definitely be returning

Fantastic experience: Best place to have dental work done. very clean, professional and gentle make you feel very comfortable Would definitely recomend.

Fantastic experience: A great experience! I came in as a walk in, hoping they could squeeze me in as I had a horrible tooth ache and knew something was wrong. They were missing a couple staff but still worked me into the schedule. The nurse and doctor were great and figured out my problem right away. Brittany at the front desk was awesome and took care of prepping me for the next steps. Highly recommend them!

Fantastic experience: I had the best experience, I have alot of issues with my teeth and gums. They got me in soon, x-rays didn't take long, they made me laugh and comfort me during the molding. I will smile again next week, that's how fast they scheduled me. Excited thanks to all of you!!!

Fantastic experience: Everyone was friendly and outgoing yet maintained the professionalism I expected.

Fantastic experience: The appointment was from my mom. She really enjoyed the experience to be cared for by Aspen Dental stuff. She's really excited with what's going to take place to restore her smile. Thank you so much Aspen Dental stuff.

Fantastic experience: The Staff were friendly. I had a long wait because their was a medical emergency. Staff remained calm and updated me frequently. I understand a emergency and respected the fact I’m in excellent hand, because how the medical emergency was handled. BIG THANK YOU TO MY CARE TEAM TODAY: Monica,Emily, Mary, Brittany, & Dr. Serial Savani, DDS Thank You Aspen in Muscatine Carmette E. Mosley

Fantastic experience: Very friendly staff and you can tell they care! I went in for aligners, but haven’t really seen a good dentist in a while and my teeth showed it :( they booked my appointment next day and cavity fillings next week! Very kind and patient staff, I have anxiety at the dentists and even I felt comfortable here. Looking forward to many happy years with Aspen dental!

Fantastic experience: Needed my denture repaired, I got right in and my denture was fixed the same day. Can't ask for more than that! I was very happy!

Fantastic experience: I wish I could give them more stars. I got an appointment to get my wisdom teeth out in less than a week! The doctor was so nice! And the next day I had not pain. I truly loved how kind the staff was.

Fantastic experience: Best experience at the dentist ever. Everyone was super nice.

Positive experience: So I have an extreme phobia of the dentist. I broke my tooth on a Sunday and was scheduled by customer service for the following day at 9:30. Everybody was very polite and professional. The moment I walk to the door staff could sense my anxiety and try to comfort me. The dental assistant Emily (the dental assistant) was incredible. She very kind and extremely empathetic. The entire time I was there she checked on me and made me feel very at ease. The services ended up costing more than I was comfortable spending in cash so I applied for care credit and was immediately approved. The payment process was extremely simple. Brittany, the office manager was also extremely patient and helpful. While I was on hold with my insurance she called the provider line just to make sure I was able to get through to a real person. I’m returning for more work and highly recommend the staff and process at Aspen.

Fantastic experience: All are friendly, patient, and everything was explained to me in detail. Thank you so much for a great experience.

Fantastic experience: I am terrified of the dentist office and always have been !!! I am more then happy to have Aspen Dental do any work i need done it was a very possitive experience for me . I will from here on out remain with Aspen Dental .

Fantastic experience: My appointment was seamless. They were very dedicated to my oral care. I was in so much pain and a little embarrassed. Everyone was so nice and professional. I am looking forward to my procedure and finally be out of this pain. Thank you for all you do....

Fantastic experience: This place is awesome! Hands down best place to go. I drive 30 min out of my own town to come to this specific location. Everyone there is super nice and understanding and non judgmental for those that are embarrassed about your mouth like I was! Brittney is a wonderful receptionist and has helped me with all my questions and dr. Savani is super awesome at what she does. This staff has helped me tremendously and is making me feel more confident and comfortable with my smile every visit. I recommend this place to anyone and everyone!

Fantastic experience: Aspen Dental has been great. I had a procedure where they removed my remaining 8 teeth, put in implants and prepared a temporary denture for me. Dr Sirany (spelling) has been amazing. She cares so much about fit and making sure that I am comfortable and really helped guide me through this major life change. I would recommend Aspen Dental (Muscatine) to anyone that has upcoming dental work. They will take care of you and they aren't very busy so you will likely get right in.

Fantastic experience: Always very good service. I was in and out very quick and everyone was very nice and informative.

Fantastic experience: I love coming here for every dental need. I always walk out happy. Professional work & how they treat their patients is amazing!

Negative experience: Thought they were a good dentist at first. But they messed up! Yes they give you a free first appointment, and an expensive tooth brush. But 1st of all they didn't get my whole tooth when they pulled it out, so there's still an infected root in my gums that broke through my sinus cavity. So they scheduled me for surgery for the 29th of September at 11:30 am. They claimed they called me several times, but didn't get anything. So they went ahead and canceled my appointment. So I will never be going back there again and they won't get a f••king dime out of me. Way to screw up Aspen Dental, you just lost a customer.

Fantastic experience: Great experience from start to finish! Dr. Savani is the best and had the best cleaning from Stacey. She is very thorough and my teeth feel amazing

Fantastic experience: Great 1st visit! Everyone was very down to earth and kind! Looking forward to a future relationship with them! Would recommend!

Fantastic experience: I had a wonderful experience here! The staff were amazing! Ranae was wonderful to work with and everyone was very understanding of my anxiety towards the dentist. Highly recommend everyone to visit this location for their dental needs!

Fantastic experience: Everyone in this office is amazing! I recommend all of my friends and family to this office.

Negative experience: Horrible customer service. Was lied to about how the billing worked even after being approved for care credit for dental work. Some how have a outstanding bill even after having a credit card attached in which they've charged on their own.

Negative experience: Tried to get my disabled nephew in for an emergency extraction but the company doesn’t take medicaid even on an emergency basis. Very disappointing.

Positive experience: Staff was friendly but the only complaint I have is how ridiculously expensive they are. I go in to see about getting a cavity filled in, next thing I know they're saying at the end my bill will be over 3 grand!!