Aspen Dental - Kyle, TX

Fantastic experience: I needed to have a tooth extracted and went online around 5:00 PM to look for an appointment. To my surprise, I was able to schedule one for 9:00 the very next morning. I’ll admit, I was a little concerned that I might be walking into a typical corporate, run-of-the-mill dental franchise. I couldn’t have been more pleasantly surprised. From the moment I arrived, it was clear this was a professional, well-run dental office with excellent systems, policies, and procedures in place. Everything was handled efficiently and smoothly. From the time I walked through the door until the extraction was completed was only about an hour, including all the X-rays, diagnostics, and the procedure itself. Jezzel was absolutely great! She was friendly, kind, attentive, and just an awesome person to have assisting the dentist. She helped make an unpleasant situation a much better experience. Five days later, I was still experiencing some pain, so I walked in at 9:00 AM without an appointment. I was in the dental chair by 9:02! They took X-rays, had the doctor examine me, applied medication for the pain, and I was walking back out the door by 9:20 AM. To top it off, there was no charge for the follow-up visit. From the initial appointment to the unexpected follow-up care, the efficiency, professionalism, and customer service were exceptional. My experience honestly couldn’t have been better, and I would highly recommend them!

Fantastic experience: My first appointment and experience at Aspen Dental in Kyle, TX went way above and beyond my expectations. Starting with a friendly staff and my Dentist Dr. Patel consulted me on exactly the treatment that I needed to keep me smiling!

Fantastic experience: Excellent care from all providers. As good as it gets. I highly recommend!

Fantastic experience: Everyone was nice, patient and extremely helpful. The doctor was very nice and informative and was ready to tend to my needs as well as my concerns.

Fantastic experience: Perfect customer service, so professional, and they’re mostly women dentists and they definitely know how to diagnose, make treatments, and they also do payment plans if u are tight on money. I’m going to stick w that dental place from now on. Highly recommended.

Fantastic experience: Aspen Dental is great. From the moment I walked in the staff was wonderful. The gave it to me straight on how I had neglected my teeth. However it was in such a loving kind way. I could tell they really cared about my health and well being as we laughed together. Once I went to Megan who went over the cost of what needed to be done (which blew my mind). She assisted on how I could bring that number down to under half of the original cost for that I am so grateful. I am so happy that I went to Aspen Dental. Go Aspen Dental Staff you all are awesome. I would recommend you all to everyone I could think of.

Fantastic experience: Very friendly and kind very helpful with my teeth issues would recommend

Positive experience: The employee's at Aspen Dental made me feel very comfortable and they were every nice.

Fantastic experience: Had a great experience and the staff was phenomenal and provided excellent service

Fantastic experience: First time here was pleasantly surprised with all the staff and quality of each service. They listen to me and what I wanted and delivered. I would recommend them because of this and the reasonable costs after shopping around in the past. Thank you Aspen!

Fantastic experience: The place was excellent, they use the latest equipment and modern techniques. They value our time, and I had a great experience overall.

Fantastic experience: overall a great experience, was in pain and they were able to take care of a root canal within a couple of hours.

Fantastic experience: I love Aspen dental. Not since my small-town family dentist growing up have I felt so welcomed by a dental team. Most medical/dental offices have different faces each time you go in. Not this office. Every time I have an appointment I know I’m going to see my friend Charlotte. I bonded with Charlotte four years ago because I wanted to watch the World Cup on tv while she was cleaning my teeth (which she happily obliged). Over the years, Charlotte and I have shared stories about our families, interests, vacations, and life changes. What’s wild to me is that she remembers all of it six months later. I’m a customer service manager, and I’ve worked in many industries. Charlotte is one of the best customer service professionals I’ve ever met and she just so happens to clean teeth very well. The best part about it? She doesn’t make me feel bad when I haven’t cared for my teeth in an optimal way. She gives advice, tells me why, and finishes with encouragement. She should honestly write a book on how to provide best-in-class customer service for dental and medical professionals. Take this review for what you will, but I’m just some random dude. I have no doubt that Charlotte builds the same level of rapport with each patient she sees. Thanks for hiring the best, Aspen! And maybe consider offering Charlotte to train new-hires on how to make customers for life. *wink*

Fantastic experience: I really like this place! Everyone was so nice and respectful. The process was so seamless, and the prices are terrific. Highly recommend!

Fantastic experience: The extraction was fairly painless and quick and I love my new dentures. The staff s amazing as well.

Negative experience: It was like being a used car sales lot. Never seen a dentist office run that way. Did not address my problem… Had a long sales list to go over.

Fantastic experience: ​I had a great experience at the Aspen Dental in Kyle. The office is run efficiently, and the entire staff was professional and easy to deal with from start to finish. ​I specifically worked with Megan Schoener, and she was excellent. She’s very down-to-earth and did a great job of explaining everything clearly without making things feel rushed or complicated. It definitely made the visit much smoother than I expected. ​If you're looking for a reliable dental office in the area, this is a solid choice. Highly recommend.

Fantastic experience: Very smooth and positive experience! Megan was awesome and very informative as was all the staff!

Fantastic experience: Megan Schoener has been so very helpful for finding a good financial balance for me with the monthly payment options.

Fantastic experience: Not a fan of the dentist but I had a great experience. The customer care and comfort were amazing!

Fantastic experience: I brought my 89yo mother to them. She was having problems with 2 teeth. Both cracked and painful. (They were old teeth…) Got her in same day. Had both teeth evaluated and extracted in less than 2 hours. She was shocked how easy and painless it was. She said once she’s 100 she’ll have to give of the chips and salsa but not yet.

Fantastic experience: Going to the dentist has always been anxiety ridden for me. The unknown of how much and how bad the problem was always intimidated me. I started having bad tooth pain and searched for a place that was transparent in pricing but also compassionate bed side manner. They got me in less than 12 hours and were so attentive from the front desk making sure I had an insurance they took and letting me know the price up front if I didn’t. The assistants were so wonderful and friendly and helpful. They made everything so seamless and efficient. The dental hygienist, Charlotte, was the sweetest, she gave me the education behind everything, which I personally love. After I saw her, I saw the Dr , who was very nice and let me know all of the options I had without scaring me. Then I talked to the office manager, Megan, and she was absolutely awesome. I really felt like she was on my side. She made it happen with financing and scheduled my procedure for the same day! They have so many financing options and make the treatment possible so that you’re not in pain and not putting off treatment either. We made a game plan and I’m confident moving forward with my treatment! I cannot say enough about this staff, made me feel seen and comfortable (even when I was crying lol) I’d recommend them hands down. Thank you guys for taking such good care of me! ❤️

Fantastic experience: The team was informative throughout the process from start to finish. (Plus I love the music! Helped with my nerves! )

Fantastic experience: Wonderful experience! Everyone is very nice and professional!

Negative experience: Single worst dental experience in my life. Imagine them asking you to pay in advance for services they have not yet rendered, and you may or may not need. Then imagine paying in advance, and them still screwing up the scheduled appointment. It's like a bizarro world where corporate America came up with the idea of what a dental experience should be, without ever actually talking to any patients or customers. As a semi intelligent human, it was painful dealing with staff who wanted to explain the same thing, that you already know, 4-5 times. While being moved from room to room, before bam - they vaguely gesture at some line items on a monitor that results in a significant bill. Even the music in the office was bad, and I like reggaeton, at a beach party, but not in a dental office. I can see zero reason, other than my case having no other local insurance options, anyone would use this place. There are tons of better choices in the area.

Fantastic experience: Great experience at Aspen dental. Everything was explained very well to me and the staff took good care of me the entire time during my visit

Fantastic experience: I unfortunately had to call late on Thursday to reschedule my appointment for 8:00am Friday morning due to my hectic work schedule. I cannot thank Megan enough for understanding and getting me rescheduled quickly. Amazing customer service.

Fantastic experience: Professional and friendly. Great group of people that take the time to explain the whole process of having dental implant procedure done. Me personally. I feel like they took really good care of my dental needs. I will most definitely be returning in the future.

Fantastic experience: For First visit, as new patient I had an amazing experience! Right from the desk to assistant, doctor, hygienist, accounting. Staff very friendly, very detailed on explanation for any questions. Staff using high technology equipment. Loved it! Hopefully, Aspen Dental will be my last Dental office I ever will looking for, as long as I stay in Kyle. Thank you!

Negative experience: Not the greatest experience. I feel some of the staff there does not listen to the patients concerns. I’m stuck with a piece that doesn’t sit right and I’ve been told it’s normal. Tried rescheduling was given a time and date and when I showed up they didn’t even have me scheduled! If you can go somewhere else please do!!! Very unhappy with my product and experience with them I am having to go to another area to help with a new set because they can get my current one correct. Avoid!!

Fantastic experience: Kenia was outstanding with her customer service skills! She was very informative and super attentive to my girl and the 100 questions she had haha overall really satisfied with this dental office!

Negative experience: Genuinely the worst dentist office I’ve ever been too, from the front staff to the treatment I received. I had a filling that was so bad I couldn’t chew on one side of my jaw for 6 months. It fell out eight months later and I had it replaced by a different doctor. They convinced me to get the Motto treatment for my bite, which I got done at a different aspen because of how bad this office was. I chose a different aspen to do the Motto treatment and they can’t even fix the concerns; that cause me to buy it in the first place. I wasted my money on a treatment that did not fix the concerns, they told me it would fix. They will upsell you to make money and they do not care about you. frustrated is an understatement... You will wait 50 minutes for your appointment and have minimal time with your doctor. Highly recommend going to a smaller practice who can actually take the time to treat you responsibly.

Fantastic experience: Just recently had a dental appointment at ASPEN Dental. Was impressed with their current advance dental technology. Dr. and staff were very nice and professional.

Fantastic experience: Dr Lui is great very nice staff.

Fantastic experience: The staff are professional and caring. Daryl the associate that helped me through the entire process: from taking X-Rays to assisting with the dental procedure. Dr. Alidina who performed the dental procedure, did so with outstanding expertise. Both gentlemen are truly talented medical practitioners.

Negative experience: Not affordable. Took a patient on government subsidies housing, unable to eat well. 10k out of pocket! Affordable for who?!

Fantastic experience: They replaced a tooth in my denture. Did a great job I would definitely recommend them.

Fantastic experience: I had a great experience at Aspen Dental. The office was clean, welcoming, and very well organized. A special shoutout to Charlotte, my hygienist, she was amazing. She was gentle, thorough, and took the time to explain everything in a way that made me feel comfortable and informed. You can tell she genuinely cares about her patients. Highly recommend this office and Charlotte if you’re looking for quality dental care.

Fantastic experience: This location never disappoints ! I had a dental emergency (chipped tooth) and they got me in right away! The front desk staff was very accommodating, the manager Bryan walked me through pricing , and really made it affordable . The quality of work is outstanding—you can’t even tell it was chipped. I was very impressed with the efficiency and professionalism of the entire team.

Fantastic experience: During my time in the military, I never had such a positive experience with dental care. For the first time, I received treatment completely free of pain. The team was patient, informative, and thorough in providing advice and clarification. Thank you to the entire team for your outstanding care and professionalism!

Fantastic experience: Everyone from Denise the receptionist, the billing office manager, Nick the dental assistant and the doctor were all extremely kind and informative. Thank you.

Fantastic experience: Awesome staff very thorough about telling you what’s gonna happen before they do any dental work and then letting me know what I would like to expect after I have my dental work

Fantastic experience: I was very impressed with the young dentist and the entire staff .

Negative experience: Kind of annoyed. My husband called at 9:15am to see about our new insurance and getting a quote on what I needed done. They promised him a call back. I got off work at 3:30 and called to get the quote since they completely forgot to call him back, they needed the insurance number from me which my husband had in his wallet so I asked her to call him back instead. She called him and said she would call him back with the quote before end of day. Fast forward to 5:45pm and no call. We called three times in a row before 6pm hit, when they close, and no one would answer the phone. Can anyone in this office just get me a quote for services I need done or not? I’m pretty frustrated at the lack of communication…..

Fantastic experience: Carolyn and Dr. Liu kept me calm and informed throughout my entire experience, can’t recommend this place enough!

Negative experience: Beware! They will make you prepay for a procedure to “save your appointment slot” but you may not end up needing the procedure at the next appointment like I didn’t. You will NOT get your $ back or get their overseas billing service to understand how to file claims. They lie & say they sent the claims but they never do. On top of that, their office manager, Brian, doesn’t return my calls to resolve the situation & said my insurance policy is inactive when it’s not. He tried to reverify with the wrong insurance carrier when he had no problem verifying at my first visit when he made me prepay! Aspen Corporate sent an auto reply email that said they’d contact me within 48 hrs but didn’t. I have began formal complaints with every agency I know to try to stop this fraudulent madness and get my refund. How ironic that there’s a Facebook group named Stop Aspen Dental-so many complaints similar to mine! These crooks need to be stopped!

Positive experience: The staff is very hard working, friendly and efficient. They take the anxiety out of going to the dentist. Thanks again Daryl from taking great care of me.

Fantastic experience: This office was amazing! From the front office staff, the dental assistants and the docs. Brian in the front have the best smile! I can’t wait for mine to be like his!

Fantastic experience: I was seen by MA Bri, and she was so kind and so sweet and addressed all my concerns regarding my teeth. I told her I was interested in Invisalign due to my bottom teeth shifting a bit. She went above and beyond to see if my insurance would cover for it and asked her manager to look into. This office has very great staff. I highly recommend it!

Fantastic experience: Carolyn. Carolyn. Carolyn. Put me at ease through it all. Good place. Never had a tooth pulled so fast and painless.

Fantastic experience: It was very pleasant. Did not have to wait long and Charlottes was very gentle and kind. My wife and I were pleased with the service.

Fantastic experience: Charlotte is the ABSOLYTE BEST! Her assistant was super friendly and helpful too! Outstanding experience!

Fantastic experience: Came in for a long-overdue checkup, and Carolyn was great! She was very kind and easy to talk to, really listened to my concerns, and took the time to explain the different solutions available. I left feeling well taken care of and confident about my next steps.

Fantastic experience: The staff was welcoming and very friendly! The environment was clean. Dr. Alidina was very informative about what steps I should take to improve my dental health overall. My dental assistant, Daryl was gentle and was swift with my X-rays! Overall 10/10 experience, I found my dental office!

Fantastic experience: I usually hate going to the Dentist, but the staff here was very nice (especially Carolyn) and the vibes were good. 10/10.

Fantastic experience: Nate was amazing. Kind, friendly and thoughtful. He talked to me as a person and not just another patient. Let you know what was going to happen step by step so I was aware of the process

Fantastic experience: Kenia and the rest of the staff were so welcoming and professional from start to finish. They made going to the dentist easy and stress free.

Fantastic experience: The staff was great and consultation were done with respect and care. I haven’t been to the dentist in a while and I felt so comfortable with the staff and doctor.

Fantastic experience: Steve and I have never been disappointed in going to Aspen Dental-Kyle. Today, 10/31/25, he saw Dr.Liu and the assistant Nate. Both were so caring and professional. The facility remains to be very clean and the wait times are expedient without compromising treatment care. We have been very pleased.

Fantastic experience: This Aspen Dental office was extremely efficient, friendly and helpful, I went in to have a tooth replace in my denture. The lab was excellent and faster than I expected. The job was so good iif I didn’t know which tooth had to be replaced I couldn’t tell. I would recommend them anytime!!!

Fantastic experience: Thank you Aspen Dental for the same day appt. Thank you Nate for your kindness and making my experience a nice one.

Fantastic experience: Carolyn was very kind, handled her duties effectively and was thorough. Dr was great and to the point while still maintaining great bed manner.

Fantastic experience: Carolyn was very helpful and calm going over everything. I had a same-day dental emergency so it was much appreciated!

Fantastic experience: Had a great experience coming here for the first time. Nate really helped understand how easy it will be to come in for future procedures. Will be back

Fantastic experience: The assistant Carolyn was really helpful and informative. Will definitely come back for more dental work.

Fantastic experience: I recently visited Aspen Dental for an appointment and I was pleasantly surprised by the whole experience. The office was neat and welcoming, which immediately put me at ease. The staff members Charlotte and Carolyn were friendly and seemed genuinely caring, making sure I felt comfortable throughout my appointment.

Fantastic experience: I was in the office earlier this week with a very exceptional visit. Upon arrival we were greeted by a friendly and welcoming face. I was taken into the back office and cared for swiftly by Carolyn and Charlotte. They were very impressionable as they were professional, timely and all around pleasant making for a great dental appointment.

Fantastic experience: First time visit to AspenDental. Staff and management were all very welcoming, accommodating and professional. All very knowledgeable and friendly, especially Daryl and Nate! I felt comfortable and well taken care of. Highly recommended this practice!

Fantastic experience: Friendly staff and clean building. Accommodating to my needs. I found a new place get get everything I need completed in one place! Nate was friendly and made me feel at home.

Fantastic experience: It had been a long time since I had been to the dentist and I was nervous about coming in for a visit, but aspen dental really made this a great experience - Nate especially did a great job and took the anxiety out of my visit!

Negative experience: I do not recommend this dental practice. For one of my very first appointments here, I needed to get a teeth cleaning and one tooth extracted both that should have been 100% covered by my insurance but instead I ended up paying $700 out of pocket. The manager (woman, can’t remember her name, she is Hispanic and has an office that is all pink) told me that my insurance wouldn’t cover and she was very rude and pushy about me and getting these services done. I needed it done so I just went ahead and paid for it. That manager was so horrible. I wished that I had just left and went back to my regular dentist. Now that I think about it, they probably split up my appointments so that they can tweak something in the system so that my services weren’t covered and I’d have to pay them 100% out of pocket even though my insurance should have covered for those services. It clearly states in my insurance. (My crown had fallen off so I needed my tooth extracted asap) The second time I came, I had my cavities filled and I ended up asking If I could get a old filling that had some plaque on it re-done in which the male manager said he would check to see if my insurance covered for it and he came back and said it did so I just went ahead and did it. They were kind of slow that day, they obviously needed some more work so they did what they could to get that extra service from me. A few weeks later, I get billed for that filling even though he said insurance would cover for it. To this day, I’m having so much problems with my fillings, anytime I drink something cold my teeth are very sensitive. The dentist obviously did something wrong. I even came back for her to fix it and my tooth is still sensitive. I will never return to this dental practice. I truly believe the staff is trying to scam you out of your money and the dentists here do not know what they are doing. It is all a scam the things they are trained to do at this practice. Highly do not recommend. Go to Rose Dental, they are honest and do a better job than this horrible place.

Fantastic experience: They greeted me with a smile and warm personality. They showed me brochures with discounts and affordable prices for my procedures. I came in with pain and was seen and extraction was done with in a professional demeanor. Everyone there was very professional. I would recommend that you try Aspen Dentistry.

Fantastic experience: From the receptionist to the doctor, everyone was amazing and professional. Carolyn especially made getting two fillings less nerve wracking.

Fantastic experience: The whole visit was pleasant. Everything was explained well. All of the staff were helpful and polite. However, you sent an email to confirm my appointment which included "Directions ". I pushed it and followed the directions which led me to a private residence east of IH-35. I tried 3 times, each time, it was wrong. I managed to find the address and got there late and your staff fit me in. I'm glad with my visit.

Fantastic experience: I’ve had a great experience with Kyle Aspen Dental, the staff are truly caring and great at what they do. They’ve helped me overcome my horrible dentist anxiety and have made it so much easier to go in and get work done after years of putting it off due to anxiety. I am so thankful for all of the staff at Aspen!

Fantastic experience: Dr Liu and Carolyn did a great job with my dental work. They kept me informed and comfortable. Very friendly staff.

Fantastic experience: Highly recommend Aspen Dental in Kyle .The office atmosphere was very calming, the staff was very welcoming and helpful . They're also very responsive to calls and billing questions. Brian was very resourceful and accommodating . He talked me through my finance Dental plan and was able to make afforadable .

Fantastic experience: Carolyn and the other hygienist were AMAZING. They were so gentle and thoughtful! I get horrible anxiety coming and they couldn’t have been more helpful and gentle with me and I truly appreciate that, other locations I have gone to have not been so pleasing to sit the appointment through. Will definitely be making this my official dentist office.

Fantastic experience: So I have had issues with my teeth for a long time now. And I have neglected to go see a dentist for fear of just dentist in general and knowing that I didnt eant to know what I had going on with my mouth. I have been to several dentist from oregon all the way to texas and this clinic has by far helped me out the most that any clinic has. I got set up on a payment plan, I got approved for credit and was able to get 4 teeth pulled and even after having 4 teeth pulled i really am not in mich pain. If I could give this clinic more stars I would. Thank you so much

Fantastic experience: The staff was extremely helpful in all ways, made me feel comfortable and important. I especially want to mention Carolyn.

Fantastic experience: Nate made sure that I was comfortable and he spoke up for me about my concerns to make sure they were addressed which means the world to me because I’m chronically afraid of the dentist. He also made sure I didn’t drown in my own spit, 10/10 ALSO HE LET ME KEEP THE 3D PRINT OF MY TEETH which made me squeel with joy

Negative experience: Will first of all i went in there just to find out that to get just a bottom implant.Said the bottom dentures cost $16,000.00 and I had a denture repair just one tooth popped off my bottom denture, that was a $160 and it was gonna be ready in 2 hours and 15 minutes before they closed, I had to call them to find out that I have to wait until the next day to pick them up because they never called me to come and get there when they were ready, like they were supposed to So I wouldn't recommend this place. Honestly, I didn't feel very comfortable. I didn't think that I was heard and I don't think that I should have been just in and out. They say that they make your dental work affordable for you. No, they don't. Getting one implant on the bottom of my mouth costs more money than what I still owe my truck.Not to mention, the dentist told me that I needed plastic surgery reconstructed surgery on my bottom jaw.I just didn't like it.I didn't like it and I didn't feel comfortable and I will not go back there

Fantastic experience: Very good care. Let me know details of recommendations and I was able to have “fillings” done right after cleaning and exam, which works much better for me, rather than having to return a different day. Thanks to all Staff. Great work.

Fantastic experience: I had a wonderful experience at Aspen Dental in Kyle. The entire team was welcoming and professional, and the office is clean and comfortable. I really want to thank the office manager Brian who went above and beyond to make the process smooth and stress-free. He was incredibly helpful with answering my questions. Highly recommend this office!

Fantastic experience: This is the best dental office I’ve been to! The staff is so kind and was so patient with me. I’m hard to numb and they took their time to make sure I was comfortable! Nate was especially awesome! He answered all my questions and made me feel so comfortable about my dental work!

Fantastic experience: My name is Joyce Williams. From the moment I walked in the door, I felt at home. Everyone was very nice and accompanying. They all took great care of me and my needs. I would recommend Aspen Dental in Kyle, TX. to everyone I know, needing dental care. I fell in love with them all. Thank you call who has a hand in my care❣️

Fantastic experience: Helpful, informative and offers payment plans. Not saying they aren’t expensive but having the option of payment plans is helpful. Easily approved. Listens well and reassuring.

Fantastic experience: Had a wonderful experience with Aspen Dental after a broken tooth. Dr. Alidina and his assistant had great bedside manner and were able to accommodate me very quickly. Very grateful for the staff at the Kyle location - they collectively turned my bummer of a day into a great one! Thanks, y’all!

Fantastic experience: First time at Aspen dental, the staff super friendly and polite. They explain step by step every procedure. They were very attentive to my wellbeing and comfort during treatment and procedure. Love the service and the free goodie bag.

Fantastic experience: Every one that assisted me was amazing! I felt so comfortable with each one that was part of my treatment. From my dentist Dr. LIU and Rosie, Heather and Charlott! Also sweet Nate! Wonderful staff ever!!! Thank you all!!

Fantastic experience: The entire team is very professional and take the time to explain the procedure, etc. I found Aspen Dental after I started a new job and had been with my previous Dentist for over 20 years. I was nervous about the transition but the Aspen Dental team eased my concerns. Thanks

Fantastic experience: I had a wonderful and pleasant experience at Aspen dental today! Very friendly staff, informative and upfront of treatment and costs. Got me in and accommodated my schedule! I highly recommend them!

Fantastic experience: Had an exceptional experience today. I can be the most difficult patient. I question everything and the staff is amazing with helping me understand the procedures and pricing. The staff today 07/08, were absolutely wonderful. I can only share two names at this time, because I forgot the rest. I had the pleasure of receiving treatment from Dr. Lui and Darrel. Thank you to all the rest that assisted me today.

Fantastic experience: I was welcomed right off good friendly staff very good and head strong dentist with experience who knows exactly what she is doing and a very good asst.office manager to help me through the finances of having a better smile in the very near future I am very satisfied with the entire team at Aspen Dental

Fantastic experience: The best dental care I’ve been to in 40 years. The dental staff is excellent. I recommend them to everyone. Dental care that really cares

Negative experience: I have multiple complaints on my experiences with Aspen Dental. First, I scheduled an appointment for a regular dental cleaning, but they would only do a "new patient visit" (even though I have been there several times before) and insisted that I schedule the cleaning in a second visit. Second, when I walked in, the receptionist told me that I have a past due balance of over $300 from my previous visit, during which I only had a basic dental cleaning performed. With my insurance, I should have only needed to pay $12. Their computer system was down at the time, and they clearly made some kind of mistake, whether it was too long of a delay in making the claim or something else. They tried to blame the insurance company and told me that they were currently trying to work with the company to solve the problem, but that I may be responsible for the full amount if the company doesn't pay. Third, during at least one previous visit, the receptionist tried to charge me over $100 for basic dental cleaning, even though I should have only paid $12. Luckily, I spoke up and didn't simply pay whatever she asked for, because when she checked with someone else in the office, they informed her that I was right and should only be charged $12. Fourth, when some additional dental work was going to be scheduled, someone went over the cost breakdown and said that insurance may or may not cover some costs and that I could end up paying more. Yet, my insurance provider clearly lays out the costs for every possible item. Finally, earlier this year, I received a letter from Aspen Dental indicating that they would no longer be accepting my insurance, yet, as of today, they are still accepting it. If you're rich and don't care about paying more than you should, feel free to go here, as the dentist and hygienist were both nice. Otherwise, I recommend that you go to a different dentist. I personally will never go here again.

Negative experience: My visit to this facility was extremely disappointing. The x-ray department initially informed me that I required a regular cleaning, but when I attempted to schedule an appointment, I discovered that they had changed the treatment to a deep cleaning, which is not covered by my insurance. I explicitly requested a regular cleaning, but they refused to provide the service. I asked to get my x-ray and showed it to another dentist. I found out I was right; I don't need a deep cleaning for my entire mouth. There is just a small area that needs it. But they wanted to do that for my entire mouth and get my money.

Negative experience: Bad Experience – Be Cautious if Using Insurance If you're planning to have major dental work done, such as implants, make sure the billing staff know what they're doing. Aspen Dental charged me the full amount upfront, even though my insurance should have covered over 50% part of it. I'm now stuck working with my insurance company to sort out multiple billing errors from different service dates. Unless you're paying entirely out of pocket, I wouldn't recommend this place.

Fantastic experience: All the staff are super friendly They make you so comfortable, it's hard to remember your at the Dental Office. Dr Lee, Mike, and Rosie were Wonderful.

Fantastic experience: Excellent care! I’am so happy I contacted Aspen Dental for my dental needs. Everyone from the receptionist to the doctor are a pleasure to meet. I was taken care of like family. ❤️ HIGHLY RECOMMEND giving them a call, even if you think you have a good dentist. I thought I had a good dentist until I went to Aspen and found out I didn’t need the work my previous dentist had recommended. I went straight to my old dentist and now I’am waiting for a $600 refund. Thank you Aspen Dental!