Golden Valley Health Centers - Urgent Care

Positive experience: I absolutely love the service here I have two sons and two to get a hold of these people to make an appointment. Phone is just not ideal. I don’t understand how your guys wait time is like 30+ minutes to be on hold on the phone to make an appointment sucks

Negative experience: I've been calling for three days literally and no one picks up why do you have a number to call if no one is going to answer

Negative experience: First attempt 10 minutes on hold Second attempt 15 minutes on hold Final attempt 25 minutes on Hold

Fantastic experience: I had a great experience at this office. I came in for pain, and the staff was kind, welcoming, and professional from the moment I arrived. Everyone was friendly, and the doctor truly listened and showed genuine care and concern for what I was going through. I felt heard, respected, and well taken care of. I really appreciate the level of compassion and attention I received here. I would definitely recommend this office to anyone looking for quality care.

Negative experience: So slow. Then they call to blame you. Every time. The worst.

Negative experience: Horrible phone service. Sadly follow up by providers is not the best. Hard to get appts in a timely manner. List keeps going.....

Negative experience: If you're not Hispanic be ready to be waiting a long time

Negative experience: They don't answer the phone. I’ve been trying to call to make an appointment on multiple different days and haven’t been able to get through to anyone.

Fantastic experience: Great

Fantastic experience: I went to the Golden Valley Urgent Care seen Pahoua Xiong she took really good care of me and prescribed the best meds for next day I'm feeling better on my way to recovery thanks so much!!

Negative experience: The care my husband has received since Dr. Yee left has been a joke wrong paperwork it a he said she said. Instead of solving the issue they blame other doctors in the same group. Right now I am holding for the pharmacy and it is going on 45 minutes on hold. I guess they want to to get tired and hang up.

Negative experience: Teresa at urgent care was very unprofessional laughing with another Medical Assistant as I was concerned about a high blood pressure reading that I received

Negative experience: Sadik Malik is the worst physician I have ever seen, if you are assigned him switch immediately. Also, there is a I’m guessing it’s a nurse. I’m not really sure who this person is. His name is Juan, but he has the worst attitude ever. He very rudely and adamantly demanded that I go and get a paper print out of my MRI results. I don’t think this dude has ever read an MRI report because if he had he would know the MRI results or “findings” I guess they’re called on the disc. He he certainly thought he did though because he was giving me the worst attitude. I wish I had that kind of confidence, lol. Malik stated he would get me a referral to a hand specialist and an MRI for a dog bite and never did anything. Now refuses to even acknowledge the injury at ll even though I saw him right after it happened. He also refused to read my MRI results because he said he needed a paper print out of the findings, even though the findings printout is literally the first page on the disc. I’m not sure why he needs as a paper print out seems a little archaic honestly when he could just have it right there digitally. I feel like it was all just done to waste more of my time because he literally acts like he has no idea what is going on. The organization of this place is just absolutely terrible. They expect the patient to do their job and to know how to do it. Absolutely bizarre how terrible this doctor is. Honestly this entire facility is terrible. I wouldn’t go here for a scraped elbow.

Negative experience: Mi doctora nunca escucha lo que su paciente tiene que decir hoy mi experencia con ella le quise decir que traiaa unos morotes en mia piernas soy dibetico y me digo has otra cita o vete urgensia. Tu vanishes a que te.lellwra tus examen de la azucar que doctor no escucha a sus pacientes DOCTOR M MILLAN. Golden Valley clinic

Negative experience: Doctors are literally useless!!! First off they changed where the urgent care building was and didn't bother to leave a note saying they changed it to another building. Secondly, I waited an hour and when they saw me they barely even checked anything and refused to check any further snd told me to leave and it only lasted for just 2 minutes!!! God this is one of the worst places I've been to!!!! Also sent my medication to the wrong location....

Fantastic experience: In and out with excellent service , shout out to PA P Xiong , she represents Golden Valley Urgent Care on point

Positive experience: Just had to wait a bit but was great service

Negative experience: I went into urgent care on childs ave for what i thought was a uti because i had severe back pain. The dr that saw me ran a urine test and it came back normal, she still prescribed me antibiotics, even though i told her i have really bad kidneys, liver failure and lupus. All she did was punch on both my kidneys and send me home. Btw my pain tolerance is very very high and i was doubled up in pain, in tears the night before. I never go to the dr unless i feel its important. I felt like she didnt even care and was trying to rush out of the room by holding the door knob as i was asking her questions. I was the 2nd person to be seen that day as it just opened, and there was no one after me. The only nice thing to say was the front office staff were nice and helpful.

Fantastic experience: Everything was great

Negative experience: They are not open until 8:30pm as advertised on theirs site!

Fantastic experience: The clinic staff was kind, courteous, and addressed my medical need like professionals.

Fantastic experience: I was gone for a couple years and as always you guys are the fastest and most friendly group I've seen, I appreciate how nice you guys are in an ugly world it's a breath of fresh air

Negative experience: I was in and out fast. The receptionist and MA was nice and friendly. The provider however was unconcerned and didn't offer adequate care measured to the complaint that is backed by a long history. I walked away in pain I'm steal in pain and now not only am I physically struggling I'm emotionally struggling.

Fantastic experience: Everyone, especially reception were so kind and helpful. They really came through for me!

Negative experience: Very bad, the reception does not want to work, whenever I talk to them to help me with anything, whether it is setting an appointment with the doctor, or tests, or a problem with the My Chart application, or issuing a transfer paper, they tell me either that we do not know what your problem is or that it is not our business, call the insurance, or reasons like that.

Negative experience: Literally disregard 99 percent of the five star shills. This place is garbage. The wait time apparently is now in infinite loop mode when you try to call. Run just like McDonald's.

Negative experience: I have gvhc as my pcp and I simply went in to their urgent care in Merced for a prescription refill for symptoms I previously had and I stated that it’s the same symptoms but they insisted I go to the ER because they didn’t have the proper equipment and that it would take days if I went through them to me that was just lazy, careless and unprofessional

Fantastic experience: Friendly staff.

Negative experience: No one ever answers the phone, always waiting 20+ min to speak with someone.

Negative experience: Schedulers are totally incompetent. I needed to leave a message with my specialist and this guy made me a appointment, only for the doctor to say, leave a message with my specialist. That what I wanted to do a week prior and they made me an appointment! Wasted my time going to the appointment. I called again trying see who I contact about accessing MyChart, the scheduler Jose Laguna answered the call and told me that the scheduling department only did scheduling. When I asked him to forward my call or to give me the number of the department who could help, he got an attitude and got really snappy. And specifically said "I can't help you, I don't know" Even my mom was like "what is wrong with that guy" as he was on speaker. I ask to speak to a supervisor, I'm pretty sure Jose just put me on hold, pretended to get a supervisor, then JUST HUNG UP because he didn't know how to help me. I called back and Hector in scheduling was very polite and efficient in a 3 minute call, he found the Golden Valley number I needed to call with no issues or confusion. Hire more employees Hector. Maybe have him train Jose. It's too bad there's too many incompetent ppl working there that I have to give this whole place a 0 though. you have to be DEFENSIVE here to get good care. I recommend carrying a notebook and taking the names and titles down of every person you deal with, so when they drop they call on your care ( which I don't doubt they will) you can have a trail of accountability for every step of the way.

Negative experience: 5 minutes late to my appointment and I'm told to reschedule this appointment now I haven't seen my doctor for months now. I'm going find me a different doctor STAY AWAY FROM THIS PLACE.

Negative experience: Tried making an appointment but call was never answered, was on hold for 15minutes and no answer so I hung up

Fantastic experience: They’re so nice and helpful and make me feel cared for. Thank you. -tattoo girl

Negative experience: If zero stars was an option it’d be zero stars. This place will have you running circles all over Merced just to tell you “we’re all booked up for the day” at 1:30pm and “we have another urgent care at Northview” and send you that way just to be told “our provider only see’s kids 16yrs of age and older” What ever happened to valuing the mission statement and serving the underserved!

Negative experience: I wish we could give this place negative ratings, they deserve zero starts. Not only do they not answer phone calls on a timely manner, when they do they’re so incompetent they don’t know how to transfer calls. They lack common sense to send prescriptions over to the pharmacy. Recently they misplaced my paperwork. Who in the hell runs this place? Are they even qualified?! Do they hold training sessions for employees? Half of the staff is rude, and your answering service can’t be understood because of their thick accent. This place needs a new director and staff.

Negative experience: Front office staff was rude and disappointing. I am a single mother working full-time and my child woke up with an ear infection. I provided a written letter as well as insurance for my child to be taken by a family member. The office staff was rude and was unwilling to see my child and even called me to say that I should’ve been the one that brought my child in. Her father is in the military and was unable to be there, and I was unable to call off of work that day and was thankful that a family member could take her. They would not take her father’s insurance because he wasn’t there, even though it was explained that he was active duty military And was obvious as she has TRICARE. They were reluctant to take my insurance, but made it very difficult for my For my child to be seen And the comment made was unprofessional. I unfortunately have to work full time and as a single mom I’m not always able to take off work. I’m thankful I have family to assist me but the way this was mishandled is very disappointing. I called 5 times to this office regarding the matter with no answer.

Negative experience: There service is terrible Since last year i’ve been trying to get a referral for a neurologist. Because I was barn with infection called toxoplasmosis and due to the toxoplasmosis. I have Brain classifications They sent me to get an MRI and they say that on the MRI doesn’t show that I have calcification when I do have them and when I do have proof of that I do have and last week I went to a doctors appointment to get the referral and I showed her the paper she didn’t even look at it. She was trying to ignore that papers. I was trying to show her and then she said I had to go to my provider to talk about the issues when I already went and she didn’t even do anything because she’s said the on MR it didn’t show no classifications and I told her that was one of the reason why had made the appointment with a different doctor and she was still saying that I had to go to my provider. She wasn’t listening when I was telling her what had happened I even told the I had more questions. And she told me no. That I couldn’t ask them because I had to go to my provider and then I told her I wanted to talk to her about some other issues and she told me no I had to go to my provider.

Fantastic experience: Quock easy the doctor explained everything and was very helpful

Fantastic experience: Excelente el doctor y la enfermera trató muy amabke

Negative experience: My sister is going to school in Merced and she recently got sick while being out there. She decided it was enough to visit urgent care as she was not feeling any better after a couple days of waiting to see if it would go away. She had to pay out of pocket because her insurance isn’t accepted there and when she was finally seen, they asked her which pharmacy would be best for her to pick up medicine. She suggested CVS pharmacy since it’s closer to where she resides currently but this clinic misunderstood and miscommunicated and sent it to their own pharmacy. Now she can’t get the medicine she needs because it’s closed on the weekend. It’s very disappointing for someone with a weak immune system to not be able to get what they need and has to go without for another 2 days. Please do better.

Negative experience: This is the poorest quality of health care service that anyone could ever received. Not only are the staff unfriendly, but they lack the drive to care for their patients. The whole care team lacks professionalism and can’t coordinate together as a team. I was waiting to be seen, and in front of the reception desk, the nurses who were checking me in were freely discussing the drama that has been going on within their team. Proceeding to the pharmacy, it appears that everyone gets paid to discuss unrelated work topics as they have a line of waiting patients. This is the most unprofessional care I’ve ever experienced especially for what is supposedly to be an establishment that promotes quality care. I am extremely dissatisfied with this form of care and the lack of professionalism the nurses and doctors seem to have. I can ensure you that I will not be returning to this location specifically. I will soon be seeking another health care provider that can properly provide the basic quality of health care.

Negative experience: The staff are cool! But Dr Monique Sanchez are not politely and Genuine doctors.

Fantastic experience: The best hospital in the world

Negative experience: I showed up at my doctors appointment 15 minutes early, which we are asked to do. I wind up being there still another hour and a half before I got to see my physician and once I got to see my physician, she talked to me for maybe 10 minutes check my breathing and my heart and that was it so and then all she did was reschedule me some more appointments. I also got one prescription for which cannot be filled for my blood sugar for two weeks so I don’t know what’s going on there, but they’re not very organized.

Fantastic experience: Really appreciate the staff and Dr M.K. Yee ☝️

Fantastic experience: Had physicals scheduled for 2 of my kids and was in and out in 20 minutes. There physical clinic staff for the day was awesome.

Fantastic experience: I like the level of care I get from Mark granada and the staff.

Fantastic experience: The staff a friendly and very helpful.

Negative experience: Dr. Marc Yee is a joke. Very insulting and unprofessional. I will be switching to Dignity.

Negative experience: A few days ago, I went in because I had gotten a call from there saying the x-rays I took showed I had a fractured arm and had to come in immediately to get it handled. When I got there, the waiting room was almost empty, so I was sent in pretty quickly however, my mom and I had to wait in our exam room for over an hour for someone to come in and do whatever needed to be done for my arm. There were almost no other patients, and the whole time we waited, we would constantly hear 2-3 nurses talking and laughing right outside our room, while I sit with a broken arm. The only reason why they came in is because my mom asked if anyone was coming for us. One doctor was even confused because they said that someone should’ve gotten to us by now. They finally explained that they couldn’t really do anything for me because the specialist wasn’t there, even though the phone call said they were. They said they couldn’t look at the x-rays at all and could only put a splint, however they almost put the wrong size splint because they thought it was only my wrist, not the whole forearm. How are you not able to look at the x-rays and then try to put on a splint if you don’t even know where the damage is exactly? But we had no choice but to get it. Even after I got the splint, they said that all we needed was a sling and we would be finished to leave, so we wait. We wait and wait for a sling that doesn’t come and eventually my mom decides to just leave since we have one at home. Even when we started walking to our car, there was no other cars on either side of us for dozen of empty parking spaces. I definitely expected better and am very disappointed by the service that I have received.

Positive experience: New Dr wasn't of the nicest. But staff is always cool.

Negative experience: On April 8th I went into this clinics urgent care because I had high blood pressure. I was turned down because they told me that this matter required an appointment. I was shocked with the answer that I was given. Luckily I was able to go to another clinic and they saw me and they gave me medicine for my condition.

Negative experience: DO NOT SCHEDULE WITH DR SHIVA KOLONGARA. DO NOT SCHEDULE WITH HIM.

Fantastic experience: It was a very pleasant visit ty

Positive experience: My experience was pretty good. The main problem is getting my messages to my doctor and calling me back to let me know when my appointment is.

Fantastic experience: I definitely dare to comment that with respect to the service of all the staff and the medical team, from the lady who takes your data and registers you to the one who checks your vital data, to the doctors themselves, they have the patience and take the time to do so. time to explain everything to patients in detail to understand their instructions well

Positive experience: After I was offered a change in primary care MD. To Dr. Granada, I'm sure I Can give a 5 star review. Mark Richardson

Fantastic experience: When you come in first thing in the morning or when it is not highly trafficked, you are attended in a reasonable time. Every other urgent care in town is not as efficient as this one!

Fantastic experience: My experience was very good with Mr Mark we have a kind of a good report from the first time I met him until now and I am just going to stay with him being my provided doctor so he understands me I understand him and then I have questions and he answers and he gives me a good idea of what needs to be done so very happy thank you

Negative experience: I’ve been getting my health care appointments done through GVHC for about 17yrs, this was the 1st negative experience in all the years. This appointment was with Dr. Robert David Simenson, MD, it was our second time meeting to discuss progress/etc since the last time I saw him. As I discussed with him a new diagnosis made by a different Dr. and how it possibly is creating symptoms in which I am seeing him for, he instantly shut me down by saying “ok we are NOT going to talk about ______, I don’t want to hear anything about ______!” He spoke to me as though he was irritated and I was constantly talking about my new diagnosis by a different Dr (even though it was the 1st time talking about it)…. I was completely taken back by the way he chose to redirect me-it was a bit hostile (especially how he moved his arms from side to side), I tried not to allow his demeanor to hold back the appointment; so I continued with the appointment. He then started asking me generic questions, he was reading something from his computer with questions he wanted me to answer with a yes or no, but those questions were not simple yes or no. As I mentioned to him that since it had been a number of months since I’ve seen him some of those questions were a yes back then, but now are a no and at the same time due to my new diagnosis (by a different dr) some of my symptoms could be deriving from the new diagnosis. But reminded him he didn’t want to hear about my new diagnosis. I told him I felt as though he wasn’t listening to me and he assured me he was but he didn’t want to hear anything about my new diagnosis. The way he spoke to me, was as though I was stupid-like I couldn’t comprehend what he was saying-he was talking to me slow with a long stare, (Body language and how verbal delivery is chosen to be expressed is extremely important to remember when working with patients, he knew what he was doing), I then told him, “I’m not doing this anymore, I’m done with this, thank you for your time.” I ended the appointment as I felt he was not the right physician for what my appointment was for, he needs to work on his professional demeanor, listening & redirecting skills…. Not only that, on another note, he had a young lady with him, (I believe she was in training) but instead of him asking me if it was ok she sit in on our appointment, he chose to tell me she was going to sit in; there’s a big difference between asking and telling. We all have a right to say no to having an intern or someone in training sit in on a personal healthcare appointment-the way he chose to “ask” by telling me, was a very sneaky way of navigating that, I don’t appreciate when people are not transparent especially in a professional setting.

Positive experience: Nice customer service

Fantastic experience: Very pleased with the service.

Negative experience: Customer service staff is kind, but was given a nurse practioner rather than a doctor. Couldn't do anything that I specifically requested an appointment for as I needed a doctor. Attemped to belittle me and negate my reasons for requesting a specific service. Asked me if I knew what I was doing and to explain simple things that a staff member should know? Please hire your healthcare staff with self-awareness and appropriate competencies required to be in this field.

Fantastic experience: I've been going here pretty much the majority of my life and I have always had good service. And if I run into any issues supervising staff is on it and helpful. Thanks Golden Valley for being there for my family.

Fantastic experience: Get g9ood treatment

Negative experience: It should NOT be this hard to coordinate care. It has been over a month since receiving a specialty referral from our provider, but the office can’t get an authorization number to the dermatology clinic so we can schedule my son’s appointment. I’ve called 3 weeks straight now, and notes aren’t updated, emails aren’t sent, and follow up is non-existent. Much to be desired in the realm of customer/patient service.

Fantastic experience: It was good the Doctor treated me and my Sister with respect and did some changes on my medication that I will be starting soon.

Fantastic experience: Me an tocado unas enfermeras y doctoras y doctores muy buenos gracias por su paciencia con el publico

Fantastic experience: Dr. Yee is personable and easy to understand. My mother has Alzheimer’s and he comfortably interacted with her throughout the appointment. His nurses were efficient and understanding. Appreciate all of that.

Negative experience: Care is ok, but please don't go here unless you want to deal with the most incompetent billing/office staff ever. Worse than speaking to toddlers. You have to call 900 times to get issues solved their willingness to help laughable at best.

Negative experience: If I could give them a zero, I would. They open at 8 AM, I went in there at about 8:35 AM. There were a lot of people standing around behind the desk, and only one person was checking people in. The people in front of me were having a very long conversation with the clerk that I had to stand through. The people behind the desk continued to look on. Once those people in front of me left, so did the check in clerk, but a few of the people that were standing around, came up to the front as if they were surprised that I wanted service too.. The young man that decided to help me, after I told him what I was there, said that the doctor had not shown up as of yet, and they were still trying to reach him on the phone to see if he was coming in. He said I was more than welcome to wait, but he did not know how long it would be since they had not been able to get the doctor, and apparently he had not called in. He told me I could try one of the other clinics and I asked were. He just vaguely waved his head and said oh they’re over in that area. And then he mentioned one that was another offsite. When I asked him where that one was he just waved his hand to the East End mentioned a street that I had never heard of and didn’t bother to give the address.

Fantastic experience: They deserve to be given this excellent survey because of their friendly and intellectual service on their patient

Fantastic experience: Always take care of me!

Positive experience: excellent

Fantastic experience: My experience especially with Doctor Abraham Al Shareef has been great. He is a very good doctor, very professional.

Negative experience: Not professional front desk always on phones having meetings closing urgent care for a meeting is not professional

Positive experience: Tengo más de 40 minutos esperando a la doctora que entre al cubículo, si tienes un horario de consulta por que no repetan los tiempos te piden llegan con anticipación para llenar papeles y te pasan donde duran más de 40 minutos para que venga el medico a la consulta.

Fantastic experience: Dr. Abordo and his staff are truly amazing! Quick in/out, and listens to his patients needs I would recommend him 100%!!

Fantastic experience: Dr. Yee has no bedside manner but he found out what was wrong with me when the hospital and Dr. Shiva did not.

Fantastic experience: I went to have my eyes examined yesterday at Golden Valley Health Center. I’ve been going to GVHC for as long as I can remember and I’ve always had a positive experience. Yesterday was no exception. They saw me promptly, every thing was clean and everyone was pleasant and helpful. After my exam they gave me my prescription for eyeglasses and then had me choose a pair from their eyeglasses display. I was in and out in a very short amount of time. I’m very grateful to have a facility like GVHC where I can go to have pretty much all my health care needs met. Excellent health care center. I highly recommend them~

Negative experience: Dr. didn't want to check me. I felt that she was trying to stay away from me

Fantastic experience: All personal was very nice, pleasant, and explained very detailed. I'll reefer my family and friends!!!!!.

Fantastic experience: The doctor was very good. I gave have her thumb up!

Negative experience: Felt rushed and honestly Doctor did not seem like confident. About the diagnosis

Fantastic experience: Golden valley health center has an amazing people and their friendliness are really good even with us being sick and some being grumpy they're still friendly to others I really like angel I mean his name says it all thank you for helping us and making us feel better

Fantastic experience: I am impressed by the cleairity and quickness of the staff & Dr. P.S. It was also Friday the 13th.

Fantastic experience: Staff was so awesome and friendly

Fantastic experience: Prompt, knowledgeable, and willing to go the extra mile. Can’t recommend enough.

Negative experience: Absolutely terrible!! Will not be back

Fantastic experience: I find GVHC very convenient and easy to schedule and see my doctor

Fantastic experience: Thank you service was great

Negative experience: Terrible service. I seen a provider Ive never seen before. She did not send my medication to the pharmacy, when she stated she would send it. I had a asthma flare up for 1 week now. The provide I originally wanted to see called off. Smh but she shouldn't have said she was going to send medication if she knew she wasn't going too.

Positive experience: The receptionist was awesome but Dr didn’t really listen and didn’t prescribe the cough medicine we really needed

Fantastic experience: Thank you very much for the complete eye exam that helped me so much.

Negative experience: Mi.Hyun should retire. Does not listen to patient concerns. She will ignore all your concerns, comes in a rush, so no time to get to know your symptoms. Very arrogant and ignorant. She came in with a diagnosis even before seeing me. She ignored all the sypmtoms i had. She does not even deserve the one star i gave. She does not deserve to be trusted with anyones health. I deserve to be heard!! Worst experience i have received.

Positive experience: Fue buena solo me llamo un poco la atención que pasaron a una persona antes que yo y había llegado más tarde

Negative experience: Their backend seems unable to handle inquiries or requests. I've made repeated efforts to contact staff via MyChart and phone. It seems the only way they will ever followup is if you keep bothering them and reminding them of what to do. When I called it seemed the person on the phone was driving. Avoid if you can, especially if you are a person of color.

Positive experience: So I like this clinic and the staff were very polite but there a Dr.Gao and wow hes that worse doctor in there very rude and disrespectful I won’t recommended him at all and plus he took a long time to see my kid.

Positive experience: I had a physical to establish care again. it went pretty well. he was very thorough. I didn't feel rushed or anything. he was easy to communicate with too. The only thing I don't like about the main Merced Golden valley clinic is that it is a teaching site and whenever I find a good doctor here they wind up leaving the center at some point.

Negative experience: The most incompetent medical experience I have ever dealt with in my life. Rude call center staff who DO NOT listen & management whose attitude is that they could care less about the health of their patients. When I called in to get an appointment to get antiviral medication for my covid positive child, I was very clear in explaining that the antiviral meds only work within the 3-4 days of they start of symptoms then try to give me an appointment for a WEEK later that is outside of the time of effectiveness for the treatment. Then the manager I asked to speak with was even MORE frustrating because his attitude was "oh well, you can always take him to the ER." even after I clearly explained to Jesus (the manager) several times that was not going to work. Then I heard this man SNICKER while was asking him how scheduling the appointment AFTER the infection had waned was effective. ARE YOU SERIOUS? This is how Golden Valley Health shows they care about patients? Never again- avoid this place & the bottom barrel employees they hire.