Hopewell Family Dentistry

Fantastic experience: Wonderful care and exceptional treatment especially for a senior patient

Fantastic experience: Dr Sheppard is great he really listens and explains everything into detail and shows you what needs to be done. He is great with dental anxiety and really shows he cares

Fantastic experience: Great staff, customer service is awesome

Fantastic experience: Great place.

Fantastic experience: I thought most dentists were sadists till I met Dr. Sheppard yesterday. I had a bad tooth that had been causing me pretty bad pain for a few weeks. He was able to see me within a day of calling and extracted the tooth. 24 hours later pain free. I can't thank you enough.

Negative experience: My husband was dismissed. He was sent a certified letter. He was not given an opportunity to tell his side of the story. Yes, he used the f bomb several times, but not at the hygienist. Bit because of the pain after she tripped on the x-ray cord and yanked the x-ray out of his mouth. I loved going there but in good conscious I can't go if my husband is not welcome.

Fantastic experience: The only thing bad is they are no longer excepting optima health medicaid, Because the insurance switched up. Tryst when i say, when that is the only thing wrong, that's great for a Hopewell business!

Fantastic experience: Dr. Sheppard and staff are great. Cute little office right in the center of Hopewell. Administrative staff are so kind and helpful. I recommended family and friends to this place because they made me feel so safe even when I had a wisdom tooth pulled.

Negative experience: Not sure where this practice went wrong for consideration of it's patients. I got an immediate appt to see the dentist on 3/31/22 because I expected that a tooth that had broke off was infected. I was having issues with my lymph node swelling, stiff neck, and face pain all on the right side of my body. Unsure of the exact culprit, I decided to start with the tooth. Got XRays at Hopewell Family Dentistry and was told I didn't have an infection, but I needed a root canal. I wasn't prescribed any medication. I was referred out to VCU. I asked the hygienist does this practice not do root canals anymore? She stated that dependent upon where they were located, no. I was still confused because I had received a root canal 6 months previous from them. VCU was not taking referrals whenever I called. I asked to be put on the short call back list for an extraction. Still not satisfied, on 4/1/22 I went to check and see if I had an ear infection. No ear infection. Lymph node still swollen, face still hurting. At this point I'm petrified about what could be wrong. I'm think now I need a head and neck CT. The pain is ubearable causing me to take OTC pain meds back to back. I did not like taking so much medication with no real fix so I go to another dentist in Chester 4/7/22, get more XRays, and low and behold my tooth is infected. I'm immediately put on antibiotics for 7 days. This dentist did not accept medicaid, so I had to pay $2000+ to schedule a root canal. I received a call back to come in the Hopewell Family Denistry on 4/15/22 for an extraction, what I was put on the short call list for. I get to the office on time and wait 40 minutes to be told the dentist does not have time to do my extraction today. At this point I just got up and left. My overall experience for the past 2 weeks have been garbage. I'm not sure if it's the fact that I had medicaid or what. If not wanting to bill through medicaid was the issue, I could have paid whatever was needed out of pocket as I did with the other dentist. I will NEVER utilize this business in the future. A complete waste of time, along with jeopardizing my health. These are the reasons I don't tell health care businesses that I'm RN, with an active license, so I can see how my course of treatment will play out.

Fantastic experience: Dr.Sheppard and his staff are amazing. I needed a Root Canal and during my procedure I was very nervous but they explained everything to me and took it slow to make me feel comfortable. I am very pleased with this office, and would recommend them to anyone !

Fantastic experience: Chipped a tooth this year, made an appointment and was seen within the week. This isn’t my first visit either, I went last year and really have been please with their work. Staff was energetic, friendly and did outstanding work. They are amazing with children also! Brought my 2 kids up there (3 and 4 years old) and they weren’t scared at all! Will be visiting them every yearr! Keep up the amazing work

Fantastic experience: Hopewell Family Dentistry is an A+ practice. When I come in for my appointments, the staff is always friendly and welcoming, which is always appreciated. Dr. Sheppard is one of the best dentists I’ve gone to. He’s easy to get a long with and he takes the time to explain in detail what the treatment will be. He makes you feel at ease when you might be feeling apprehensive about a procedure. I highly recommend the practice!

Fantastic experience: Everyone is so nice, they treat you like family here. Highly recommend to everyone. Staff is amazing, accommodating. Dr. Shepard is very thorough explaining treatment and answering questions. My kids love coming here.

Fantastic experience: Great experience everytime I go in. Thanks to everyone that makes it an easy process!!

Fantastic experience: The staff are always friendly and polite and Dr. Sheppard is excellent.

Fantastic experience: I always receive professional and courteous service when I visit Hopewell Family Dentistry. Everyone is so friendly and helpful. I’m delighted to have such a pleasant experience at the Dentist office. And I feel like I’m getting the best treatment for my teeth, so I am very pleased!

Positive experience: This dental office is great I have been going there for a while . Everyone is friendly and they even call to check on you after.

Fantastic experience: Dr. Sheppard and staff are very professional and courteous. They make you feel welcome whether it's in person or on the phone. I have received great care and great service every time I go there. Great job to Dr. Sheppard and staff!!!

Fantastic experience: Great dentist. New hygienist (got her name 2x, don’t remember, sorry my ADD) today for first time, she was excellent, pleasant and very helpful with new oral care tidbits specific to me.

Fantastic experience: Very trough and detailed.

Fantastic experience: Another great visit at Hopewell Family Dentistry! Took me right on time and did an excellent job! The team there is very friendly, and efficient.

Positive experience: They're good and very nice. They are helpful and answers all questions. I would recommend them to anyone who needs a good dentist.

Fantastic experience: Dr. Sheppard is very thorough in the diagnosis and treatment of issues going on with my teeth taking always a very caring, patient and professional approach to a successful procedure...much thanks to him and his very courteous staff.

Fantastic experience: I have been going here for 16 years. They do excellent work and are true craftsman of their trade. I highly recommend this business.

Fantastic experience: I couldn't be happier with a Dentist as I am with Dr. Sheppard. Dr. Sheppard listens to my concerns and is very knowledgeable. All of dental work I have had done by him is exceptional. All of the staff are excellent and provide excellent customer service. The Hygienist I see is very thorough and personable. I am so glad I found this family, because they really do make me feel at home.

Fantastic experience: I like these people. And they do good work.

Fantastic experience: My first visit. And everything was explained thoroughly. They paid attention to detail. And did more than I've ever experienced at a dentist visit. I was very pleased with everything. And the customer service was great. Very polite. Thank you very much to all the staff. Great visit. I'm looking forward to going back.

Fantastic experience: Very professional, i will recommend to all

Fantastic experience: Very pleasant atmosphere and nice people to be seen by

Fantastic experience: I loved how comfortable I felt with the whole staff. They made me feel like I was beautiful when I didn't feel like that. Dr. Sheppard was gentle and caring. I'm not afraid to go to my dentist anymore.

Fantastic experience: I have been going to this dentist office for at least 25 years. They have taken very good care of my teeth . Even though their has been some turnover I'm very pleased with how I'm treated. Everyone is very professional.

Fantastic experience: Got to Two teeth pulled And the back top of my mouth and this morning I feel no pain just a little sore from the needles they done a awesome job

Fantastic experience: Very friendly and efficient.

Fantastic experience: ABSOLUTELY AMAZING PEOPLE!! I am absolutely thankful I found a wonderful dentist. I would recommend this place to anyone!!!! ❤❤❤

Fantastic experience: The staff was very friendly and the dentist was very knowledgeable of the profession; also had an awesome bedside manner.

Fantastic experience: This office was amazing the doctor was awesome! I will certainly be back!

Fantastic experience: Always good!

Negative experience: I called to make a appointment and receptionist was so rude

Fantastic experience: Great staff that accommodated 3 young boys and a mom to get a dental visit in. Very knowledgeable, patient and friendly. Very clean and simple office.

Fantastic experience: Very professional work. The dentist explains everything thoroughly and make sure you are comfortable. All of the staff are friendly and greets you upon entering.

Fantastic experience: I’ve been going here since I was little and it’s always a great experience. Everyone is welcoming . I love Sarah she is the best !!

Fantastic experience: The atmosphere was pleasant and everyone there is professional and knowledgeable. Great place to take your family for dental services.

Fantastic experience: Looove Dr. Shepard and the staff!! Everyone went above and beyond the call of duty since day one. They genuinely care and it’s obvious.. I have been looking for a good dentist for years and I finally found it! I couldn’t be happier or recommend a better place to go! :)

Fantastic experience: I came in today with excruciating pain. The front desk staff was friendly and professional. They got me in a room within 15 minutes. My appointment was at 11, by 11:40 I was paying for my procedure and out the door. The dentist was very gentle and QUICK with my extraction. I will definitely go back for more dental work when needed.

Fantastic experience: Had not seen a dentist in several years due to lack of insurance and medical issues. I was embarassed and feeling guilty about my dental issues. I first contacted the office via email and was impressed with how quickly Shelby responded to my concerns. Doctor Sheppard's resume was very impressive to me as well. Being a Viet Nam veteran I am also appreciative of Doctor Sheppzrds commitment to veterans and the community. Also to Sarah, thank you for kind, and professional care. I know you had your hands full with me. Sorry about that. Last visit was long wait. DR Sheppard seemed rushed not much interaction.

Fantastic experience: Wow!!! I am truly amazed by the awesome hometown Dentistry that I found, right in my neighborhood. The service that I received for both my daughter and myself is beyond exceptional. I love the personal attention that I receive each and every visit. I'm so glad that I choose them to be my new Family Dentist. Thank you!!!

Fantastic experience: The dreaded emergency on the weekend... a broken crown! I got a call back from Shelby first thing Monday morning and they got me into the office within two hours. Sadly I have to see an oral surgeon for an implant, but Dr. Sheppard explained things well and answered my questions. I am so impressed with their kindness, patience, and treatment every time I visit.

Fantastic experience: I love Hopewell Family Dentistry. I made the best decision when I selected them. I would recommend them to anyone. Thanks again for being as great as you all are.

Fantastic experience: Great friendly staff...And Dr. Sheppard got me right.... Definitely me and my families go to dentist

Fantastic experience: Nothing but the best! First class professionals!

Fantastic experience: Per usual, Top notch service! Had an extraction and the dentist was very skilled. Staff is super duper friendly. Highly recommended.

Fantastic experience: I, like so many others, dread going to the dentist! But this place makes it so much easier. The staff are so welcoming and make me comfortable from start to finish. So glad I found this place

Fantastic experience: Always kind, courteous, and professional.

Fantastic experience: Dr Sheppard and his entire staff have great rapport with the patient, always listening carefully to concerns and responding with clarity and compassion. If you want prompt and professional attention with a smile, this is where you should make your next appt.

Fantastic experience: They are wonderful in every way. They go overboard to make sure you are taken care of in every way. They told me how to save thousands of dollars. They never give me a hard time for being late. That

Fantastic experience: Everyone is friendly and respectful! I loved my experience, they are very attentive.

Fantastic experience: The dentist helped me they are the best they know exactly what their doing highly recommend thanks to the dentist changed my life thank you everyone who helped put a smile on our faces if I could rate this 10 I would very satisfied

Fantastic experience: The staff and Dr.Shepherd are very nice.Had a pleasant visit today

Fantastic experience: My son was seen as an emergency patient at this dental office. He received an appointment the next day acquired his X-rays and given his diagnosis all at a reasonable cost. He definitely will be going back to get his extractions done and states that the doctors and dental technicians were excellent! Thank you for being so accommodating.

Fantastic experience: I would highly recommend this family dentistry they are very friendly and helpful to me they are so tentative to my ever concern thank you so much

Fantastic experience: Great visit my first root canal I actually thought it was going to hurt the doctor and his assistant explained the whole procedure to me before getting started I asked like a million questions cause I was nervous and they were super helpful and gentle I didn’t feel a thing literally the staff in the office is very polite quick & courteous! very great appointment as always !

Fantastic experience: The doctor and staff are amazing! My daughter has always been very nervous at the dentist ( as we all are) these people made her comfortable and she even said she can't wait to go back.

Positive experience: This place is first class.., no need to drive to Midlothian or Richmond. Dr Sheppard and the staff make you feel right at home.

Fantastic experience: They really make you feel better with just the comfortbllty, the work goes by so fast that you don't have time to feel pain.

Fantastic experience: Such a friendly staff! Made my sons first experience a great one!

Fantastic experience: Great service and fast. The were really patient with my daughters.

Fantastic experience: Whe have been bringing our kids thier for about two years and haven't had any problems. Kids really enjoy going to this Dental practice it is like night and day compared cool smiles/spencer dental

Fantastic experience: They got me in quickly and told me cost upfront. The staff was very friendly. The dentist was very nice and informative.

Fantastic experience: I love coming here. One stop shop for me and my kids. They are friendly, affordable and explain everything to you before working.

Fantastic experience: I was referred to dr Sheppard by a friend when I was complaining about not being able to find a dentist I am happy with. I have visited this office only twice so far but could now be happier with the results and the very nice staff that he has. I would recommend them to anyone.

Fantastic experience: They are very friendly and professional!

Fantastic experience: Personalized top notch dental care with friendly caring people.

Fantastic experience: Top Quality care by pleasant professional folks

Fantastic experience: My experience was great as always, thanks for letting share this. Wayne

Fantastic experience: I wish I could give more than five stars for this review. Doctor Sheppard saw both of my grandchildren, age 6 and 7 for their first dental visit and made the experience so easy. The staff is professional and welcoming. The place ran with flawless efficiency and I would recommend them highly to anyone.

Fantastic experience: Friendly, prompt, and very clean.

Fantastic experience: The covid test was done online ahead of time, mostly through texts they cleaned my teeth amazingly and saw me immediately when i pulled up. Everyone was professional and setting. Up the next appointment was easy

Fantastic experience: Great staff

Fantastic experience: The staff is very friendly and nice to get along with. The doctor is kind and gentle in his work.I enjoy going there.

Fantastic experience: Quick, friendly, and safe experience.

Positive experience: This office is great. Very patient friendly (brave or not brave).

Fantastic experience: There always so nice and gentle when working with me.... I love this dentistry...

Fantastic experience: I had to get some dental work done and they let me know up front the cost estimate. Dr. Sheppard is so gentle which is great when your mouth is hurting. Highly recommend.

Fantastic experience: Very pleasant staff. Very clean. Thoroughly explained all options for future care visits. I highly recommend.

Fantastic experience: I love Hopewell Family Dentistry! I have always dreaded going to the dentist and still do but once I’m there I’m made to feel very comfortable. When I leave I always say “see that wasn’t so bad” I’ve been going to them for I guess 20 years.

Fantastic experience: I walked in nervous && Came out grateful !! Dr Shepherd is a GREAT DENTIST !!!!! His staff is amazing !!! I love how they worked with my anxiety I love the fact that I never felt pain I love how they’re local. “I’m not going anywhere else” SATISFIED

Fantastic experience: These are the BEST professionals in the business!! I adore the staff there!! Check them out!!

Fantastic experience: I’m so thankful that I found Hopewell Family Dentistry! They have been truly hospitable and kind. This is very gentle based dentistry that can meet all your family’s needs! Highly recommended!

Fantastic experience: Great customer care service would recommend this office to anyone

Fantastic experience: Hopewell Family Dentistry is the best Dentist Office. I wouldn't go anywhere else. The team is awesome and friendly. They always get me in quick. They are friendly and very professional.

Fantastic experience: When your teen children recommend the dentist they must be doing something right. I should have switched to Dr Sheppard years ago. Great care. Highly recommended.

Fantastic experience: They were great and very nice!

Fantastic experience: My son has a disability and they did amazing with him on his first visit. Looking forward to seeing them again.

Fantastic experience: I alway have excellent service and a very pleasant experience when I visit Hopewell Family Dentistry. The staff is great!

Fantastic experience: My first visit while in the VA area and I loved the experience. It was nice and clean. The entire staff was awesome! Thank you Hopewell Dentistry!

Fantastic experience: Not having dental insurance for many years I was embarrassed to see a dentist until I had no choice but to see one. I was recommended to see Dr. Sheppard with Hopewell Dentistry. Dr. Sheppard was the most gentleness dentist I have ever seen. He was very thorough and explaining my treatment plan. His assistant was very attentive and helpful. I loved the office decor. I am so glad to finally found a dentist I can trust and feel comfortable with. I highly recommend Dr. Sheppard and his amazing staff. Thank you!

Fantastic experience: Dr Sheppard and staff are wonderful. I have anxiety when I go to a new dentist, but he listens to my concerns and is willing to accommodate my needs. Thank you for all you do for myself and my family!

Fantastic experience: Friendly and timely. Always a pleasant experience considering it is a dental appointment.

Fantastic experience: They are great i recommend them to all

Fantastic experience: Was hard going to a different dentist after loosing my friend and awesome dentist to cancer but Dr. Sheppard and his staff are awesome. I was referred by a friend and am glad that I gave them a try. They do great work and really take care of you.