Androscoggin Dental Group

Experiencia fantástica: The best dentist office i've ever been to. t They're kind considerate informative. Very reasonably priced and just all around a great dentist office.

Experiencia negativa: I have been going here for a few years now, and unfortunately, my experience with their cancellation policy has left me very disappointed. I understand the need for a cancellation policy, especially when appointments are in high demand. However, requiring 24 hours’ notice with essentially no flexibility feels unnecessarily strict. Unexpected emergencies and health issues happen, and I believe there should be some discretion for an occasional situation—particularly when someone has otherwise been a long-term, reliable patient. I could understand a strict policy for repeated last-minute cancellations, but treating an isolated emergency the same way feels like a lack of understanding and compassion. Unfortunately, because of my insurance, I do not have another dental provider I can switch to, which means this situation may now leave me without access to dental care. That is especially disappointing from a healthcare provider. I understand that policies and business costs matter, but I also believe healthcare should involve some degree of compassion and understanding when patients are dealing with unexpected circumstances. I have been a patient here for years, and I’m sad that this situation and a lack of flexibility ultimately ended my ability to receive care there.

Experiencia fantástica: Excellent professional service every time.

Experiencia fantástica: They were great I was nervous going in but they were nice I relaxed and it was a good visit I would definately recommend them

Experiencia fantástica: Everyone was very nice, my first visit, dentist she was very nice explained my teeth well to me. Only complaint I remotely have is taking so long to get a cleaning. Have never waited 8 mos for apps.

Experiencia fantástica: Dr. Terry and the entire staff are amazing! They are always friendly, caring, and make every visit a great experience. Highly recommend!

Experiencia fantástica: Today was my first appointment at Androscoggin Dental group. Being a New patient is always nerve-racking. However, I have to say that it was really nice going in and having a fairly quick check-in by Tina and having thorough New Patient imaging done by Melissa. Melissa gave me good vibes an energy and was so kind to me. Dr Terry then came in and did her part and gave such reassurance on issues that have been neglected prior to becoming a patient, due to trouble getting into a dental office due to insurance. I can now rest Easy by not having any more nightmares about losing my teeth lol. I was on the cancellation list because my original new client appointment was in October but this office sends out texts all the time about cancellations and I was luckily able to get in fairly quickly. And then it just happened that they had a cancellation for a cleaning same week and so I was able to get in again for a cleaning. Was great to be listened to and great to have a treatment plan in place. They definitely took the time it made me feel like a human rather than just a number. I saw Dr. Terry today. Shout out to her, Melissa and Tina.

Experiencia fantástica: Staff is always pleasant. I don't wait for a long time when going to my appointment and my hygienist is great.

Experiencia fantástica: Amazing

Experiencia fantástica: I felt welcomed and was well taken care of right away. I appreciated how quick they were able to get me in.

Experiencia fantástica: DR.Terry is Fantastic!!!! I had the initial impression I was going in for the first of two visits for the setting of a crown would you it would’ve been the first major mouth thing I would have done with the exception of extractions, but Dr. Terry looked in my mouth and she said Gordie all it is is a bad filling. That’s gonna be nothing. You don’t know the relief. I felt Dr. Terry’s fantastic.

Experiencia fantástica: Best dentist around. Their whole team is fantastic

Experiencia fantástica: Great staff. Clean office. Friendly reception. Knowledgeable care in a comfortable setting.

Experiencia fantástica: Great Job at a schedule teeth cleaning!

Experiencia fantástica: Two times this office has gotten me in on very short notice. This practice has the feel of a family dental practice that I grew up with. It feels personal and the care is excellent.

Experiencia fantástica: I was texted reminders about upcoming appointment. I was greeted upon arrival by friendly staff. The dentist was informing, offered time for questions, and was thorough. She did a fantastic job with my repairs!!

Experiencia fantástica: Friendly staff and very professional

Experiencia fantástica: Very nice & professional assyesociates

Experiencia fantástica: This has been my dental office for 15 plus years I believe. Great office. No complaints. Feel very comfortable going to have work done. Still coming.

Experiencia fantástica: Robert is a great dental technician! He is careful and thorough and extremely competent. He's also a very nice guy. An interesting conversationalist! So grateful for his service.

Experiencia fantástica: The staff are professional, polite, and do an excellent job

Experiencia fantástica: Very happy with today’s visit. Very skilled and always professional with great personalities as well! Love these guys!

Experiencia fantástica: These folks went out of their way to get me an appointment on very short notice for a dental clearance for a surgery. Excellent hygienist as well.

Experiencia fantástica: I canceled my first appointment and they rescheduled right away. When I went to the appointment they didn’t have me in the schedule, it was a mixup but they automatically took me in cause they had a cancellation. The whole staff is very welcoming and the clinicians are very thorough.

Experiencia fantástica: Very professional, exceptional service!

Experiencia fantástica: I always have a good experience!! The Dentist is so kind and the staff is always polite !! I have been going for years and will continue.

Experiencia fantástica: I have had excellent care at Androscoggin Dental Group and the staff has always been very pleasant. If you are looking for a new dentist, this is a great place.

Experiencia fantástica: Had a consultation to discuss getting a full set of dentures. Melissa was completely understanding to my extreme anxiety level and she had such a relaxing vibe to her! Great office and staff!

Experiencia fantástica: Extremely friendly group at the practice.Professional is the word I would use for the tech and dentist Doctor Terry! Thank you very much!!

Experiencia fantástica: The best place to go. The service was awesome and everyone was so friendly and caring.

Experiencia fantástica: They were very thorough and professional! The prices are very very fair. Im definitely satisfied. Love this place.

Experiencia fantástica: Just had my teeth cleaned and as usual everyone was pleasant and thorough! I would recommend them !

Experiencia fantástica: Always super friendly and great with the kids. We wouldn’t go anywhere else.

Experiencia fantástica: First visit went well. Melissa and Robert were great. I felt confident with what Dr.Terry had to say about my x-rays. My appointment was on time, no waiting.

Experiencia fantástica: Wonderful as usual! Thank you

Experiencia fantástica: Everyone is extremely kind, extremely understanding, and willing to listen. They have helped me twice now, and I greatly appreciate that.

Experiencia fantástica: Always a pleasure to be there. Good staff and always want to make you feel comfortable.

Experiencia fantástica: I thought Androscoggin Dental Group was awesome! Compared to my previous experience with another Dental Group, Androscoggin Dental was friendly, kind, patient, and knowledgable. I would definitely recommend this place!

Experiencia fantástica: My wife and I thought that our visit to the Dentist was great. Relocating from Florida to Maine. Changing all my medical needs to local was something that I did not look forward to. The people in this made us both welcome and took care of all our dental issues. We are looking forward to our next appointments. Om

Experiencia fantástica: My lower rear molar cracked on Saturday. I went to the office on Monday. I got an appointment with Dr. Terry for next day (today). She removed the broken piece of my tooth and put in a temporary filling, all with virtually no pain. Follow up is required but I'm thrilled with the outcome so far. Dr. Terry was competent, professional, and gentle. I couldn't have gotten better service.

Experiencia fantástica: Staff was friendly, professional with a sense of humor. I enjoyed going to the dentist!

Experiencia fantástica: “Very patient and caring team. They made my visit comfortable and stress-free. Highly recommend!”

Experiencia fantástica: They were so nice and generous with me . Thanks for the good assistance.

Experiencia positiva: My dentist visit was good

Experiencia fantástica: I love how nice the dental assistance and Doctor is I appreciate them taking the time to make us feel comfortable and are patient with my son. One of the women always remembers my name in the back the hygienist we’ve spoken about the cat and dog videos and she’s been so nice and calming. I really appreciate the energy there.

Experiencia negativa: Please train your receptionists properly. I called 1-2 months ago to see whether the practice was accepting new patients, to which I was advised they were and that I only needed a referral. I received the aforementioned referral for periodontal care from my general dentist. When I called in again and described the dental work I needed a consult for (very clearly periodontal care, should one have rudimentary knowledge of dentistry and/or dental specialties) the receptionist proceeds to essentially argue with and talk over me, stating "they didn't help with that kind of service." I continued to explain the care I needed a consult for, after which she puts me on a nearly 10 minute hold, only to come back and agree with me. I presume she has zero knowledge of dentistry (which is perplexing given she works for a dentist office) and had to go ask someone what kind of services the practice offers. To add insult to injury, she states that in addition to the referral, I need to have my general dentist send over X-rays and a perio chart, which the 1st receptionist failed to mention thus further delaying my periodontal work. Honestly, I'd almost rather go anywhere else at this point even though this practice is the only periodontist in Lewiston.

Experiencia fantástica: I’ve gone to this practice for many years and am always pleased with the services and friendly staff. Robert is my current hygienist and he has been great. Tina at the front desk is always helpful!

Experiencia fantástica: Great experience would definitely recommend

Experiencia fantástica: Very friendly and professional, had some fillings and am very happy with the work done. Now I can smile again. Thanks Dr Terry.

Experiencia fantástica: I was very happy with my dental hygienist.

Experiencia fantástica: Very friendly and personable. Helpful front office, very nice dentists. Overall a good experience.

Experiencia fantástica: Hello yes Associates are very nice and caring I appreciate the work you do thank you

Experiencia fantástica: The staff are amazing. Always kind and respectful.

Experiencia fantástica: I was very pleased with my experience at Androscoggin Dental. Very professional and informative. Polite and sensitive to my needs.

Experiencia fantástica: The team at Androscoggin Dental were friendly, knowledgeable and extremely helpful in offering advice/suggestions and answering questions. They took the time I needed to set up appointments and establish a new patient visit. I never felt rushed and I was there a while. I feel the service I received was thorough and carried out with precision and skill. Very happy with this dental care provider.

Experiencia fantástica: Excellent!! So very glad I went even tho I fear the dentist office. Very friendly and helpful

Experiencia fantástica: very kind understanding and make you feel extremely comfortable!

Experiencia fantástica: Always a friendly, pleasant staff. Never an issue with insurance billing. Easy to schedule an appointment. Been going here for years!

Experiencia fantástica: Very nice people, who do a great job. personal, friendly staff.

Experiencia fantástica: EDIT: (BEWARE If they refer you to a surgeon they DO NOT request any imaging from them they take new ones you will be billed for. MAKE SURE YOU ASK IF YOUR INSURANCE COVERS! The five stars is for Dr. Terry....they have been an absolute life saver when all was thought to be lost they saved and corrected the issues i was having. Coming from a scarred background with "butcher" dentistry...this is pain free a proverbial walk in the park.

Experiencia fantástica: I highly recommend Androscoggin dental group! I just had my last appointment today after about a year of having work done. I had a lot of work that needed done. Dr. Terry was informative, kind, and best of all super mindful of my anxiety and comfort levels. She always made sure to remind me to let her know if I needed anything- even as simple as a break. I had most of my work done while pregnant, which Dr Terry and the assistants were always very careful of while providing care. I obviously really appreciated that, and all the other care I received this past year. I always felt my concerns about my dental health were taken seriously. By the end of my work being done my anxiety was almost completely gone and it’s all thanks to the staff at ADG. I can’t say enough good things. Thank you all!

Experiencia fantástica: It was my first visit to this Dentist and I was impressed by the Dentist and the staff's professionalism, friendliness, and the great vibes I got from the office. After, the appointment the dentist and dental assistant explained everything that would happen moving forward and what to expect. Answering any question and/or concerns I had. Thank you for assisting me with my dental needs. Happy Holidays to you and your loved ones

Experiencia fantástica: I needed to see the dentist to help me figure out what was causing an awful tooth ache. The staff were patient as was the dentist. She understood it was my trigeminal neuralgia that had flared. I appreciate them for fitting me in.

Experiencia fantástica: The staff was very pleasant and very professional. My hygienist was friendly, comfortable. He was gentle and fast.

Experiencia negativa: My husband went here for the first time this week after a crown from our previous dentist fell out. I also had a crown from our previous dentist fall out, so it was clear to both of us it was time to move on. Androscoggin Dental told him his crown fell out because he didn't take care of it. What?!? He brushes and flosses twice a day, and two much older crowns are just fine! Covering for another dentist by lying and shaming a patient this way is inappropriate. Needless to say he won't be going back. My husband, "I brush and floss twice a day. What else am I supposed to do to care for a crown? Take it on dinner dates?" LOL

Experiencia fantástica: From day one my experience with Androscoggin Dental Group has been great. The folks here are so nice and work hard to coordinate appointments and keep me posted on the financial side. They make it easy to maintain a healthy smile.

Experiencia fantástica: Amazingly enough I always enjoy my visits with Androscoggin Dental Group! Everyone from front office, hygienist and dentist are first rate professional and friendly. I'll be back in 4 months.

Experiencia fantástica: They are friendly and always take great care of me. Thank you

Experiencia fantástica: X-rays were done without a lot of discomfort. Cleaning went well.

Experiencia fantástica: They were kind and not pushy at all and they explained my care plan clearly

Experiencia fantástica: Coming from another local, larger practice in town I was so happy to walk in and have a wonderful experience from top to bottom! I mean this as a genuine compliment, but I felt like I was at my local dentist in the 1980s and 90s when patient care was top priority and I was truly taken care of. Everyone was professional, kind and EXCELLENT at what they do. Thank you all for your care! I actually am looking forward to dentist appointments now!

Experiencia fantástica: I would give more stars if I could, they are the most pleasant kind people I've ever been to as far as Dr./ Dentist, office. They all smiles and greet you with kindness and when your in pain that always helps ,they got me in and treated very quickly, and for that I can't thank them enough, I'm looking forward of having all my dental needs done with them , I recommend them a 100%

Experiencia fantástica: Great place to go. Tamra Lambert always does a great job. Would recommend this place.

Experiencia negativa: This place used to be amazing when Taylor, the hygienist, and Dr. C worked here. Now, since the two have left, they are absolutely horrendous. They call you up threatening court for owing 35$, which by the way should not have even been charged because I canceled my appt in time to not have to pay a cancelation fee so even then they didn't follow their own policy, leaving nasty voicemails on your phone. Dr. Terry does not really explain much, she looked at my teeth, confirmed I had two broken and then walked out of the room just like she did with my daughter. Stated my daughter needed 4 fillings and asked "wanna split up the fillings or do them all at once" and then left the room. Then when asking the hygienist questions she starts an argument with me. When you go up front to ask questions and get clarification, Tina gets nasty with you. They tell you they will provide you with info and then never do it. They have double standards. Refused me care for not wanting to pay 280$ out of pocket for a rinse I have already been using for two years, but my daughter also has my condition and they had no issues with doing her care and did not require her to use the same rinses they want me to pay out of pocket for. How does that make any sense? I do not recommend this place at all now that Dr. C isn't here. It's like the standard of care drastically dropped since he left. How are you going to refuse helping to fix someone's broken teeth when that's what my appt was for in the first place? ALL OF YOU ARE AN ABSOLUTE JOKE. Don't go here if you want good quality care.

Experiencia positiva: I went to this office for a dental cleaning. Everyone was pleasant. I was taken on time. Robert, hygienist, was very nice and had a lot of experience. I would recommend based on this experience.

Experiencia fantástica: Everytime I've come with myself and my daughter (both of us are patients) I've been more than happy. In probably 12-15 times we've always left happy and treated kindly. You guys have nothing to worry about, you do a great job :)

Experiencia fantástica: I would definitely recommend this dental office. All of the staff were great. My exam was thorough and everything was explained well. It was a professional yet laid back atmosphere.

Experiencia fantástica: Great for a dentist! They are so kind to me and make me feel like I’m a great patient! I was so scared of the dentist but they made things easy peasy lemon squeezy

Experiencia fantástica: As usual I was very nervous to go to the dentist, I haven’t been since I was a kid. These people made me feel so comfortable and welcomed. I will be coming back!! Thank you for everything

Experiencia fantástica: It was a good experience. I feel that Tamara did a great job and was very pleasant too

Experiencia positiva: Staff was nice and professional. I like the service and the care, I will recommend it definitely

Experiencia fantástica: Very friendly staff, nice clean rooms and the hygienist always knows what my insurance covers and when. If not covered she knows the cost and tells me upfront. This is so helpful to maximize value and reduce my cost.

Experiencia fantástica: I brought my 13yo grandson to Androscoggin Dental yesterday to have his teeth checked and cleaned. The hygienist was very nice and professional. Our check-in and check-out process went well also! No complaints with service at all.

Experiencia fantástica: Wonderful! If needed; I would definitely come back to see Dr. Terry. She was thorough, gentle & painless. Broke filling. They took me the next day. Very professional. Also her patient chair isn’t extended flat like you’re standing on your head. The angle is so comfortable.

Experiencia fantástica: I have Dentist anxiety and I must say I have never felt more comfortable w a hygienist than I have w Tamara as my hygienist! She is fantastic! She makes me feel at ease and I actually look forward to having my appointments to catch up w her! 10/10 would recommend!

Experiencia fantástica: They were awesome and very considerate of my anxiety. Super friendly and comforting. I wouldn’t consider going anywhere else.

Experiencia fantástica: I had a great experience today.Went because I had a tooth that That was bothering me They took a look at it this morning It needed a filling And because there was a cancellation I was able to have my filling done in the afternoon didn't have to wait for other day. My appointment was quick.I didn't have to wait long in the waiting room . Everyone was very nice and pleasant.

Experiencia negativa: EDIT AT THE BOTTOM I chose this office based off their reviews and I’m so glad I did. I had my first appointment yesterday and hadn’t received dental care since I was a teen. They were understanding, applauded my home care for my teeth, were gentle and understanding with some difficult circumstances I’m in, and were very informative the whole time. This was just for my exam, I’ll be going back next week for cleaning and fillings and hope my experiences continue to be this good! Edit: my experiences unfortunately did not continue to be that good. They are disorganized - rescheduling or cancelling my appointment every single time I had come in. To rescheduling my appointment this month until this time next year because they only have one hygienist on the team - which begs the question, why???!

Experiencia fantástica: Today was my first appointment with Tamra! She is fabulous and I always get so nervous and it was a great experience!

Experiencia fantástica: My first visit and everyone was so kind! The atmosphere was calm and the efficiency and cooperation between staff amazing. So glad I found them they were an answer to prayer.

Experiencia fantástica: Absolutely by far the most calming and peaceful place I've had dentist work done at. Between funny banter and falling asleep in the chair while they're doing fillings it's always top notch service

Experiencia fantástica: I had a very good experience at Androscogin Dental Group. The staff answered all my questions and were very informative. They gave me a good road map of what needed to be done.

Experiencia fantástica: Very happy with my experience, my dentist and assistant were very knowledgeable and comforting.

Experiencia fantástica: Great dentist! Every time I have a dental issue they respond quickly and get me in as soon as possible. They took the time to throughly explain what they were doing and set my anxiety at ease during a root canal. Would definitely recommend!

Experiencia fantástica: Androscoggin Dental Group is the best around. The whole staff is very professional and every visit is a very pleasant experience. Dental Hygienist Christine is top notch. Tina, Jody and Dr.Terri are the best as well. Your all doing a great job.

Experiencia fantástica: My appointment went great, very happy, thk you, see you in Sept

Experiencia fantástica: My experience went very well, was very polite and talk to make sure I was comfortable, great place to go

Experiencia fantástica: The whole office staff are very friendly. The lady that cleaned my teeth was very pleasant. She was funny and didn't hurt me, which is the main thing. I will refer friends to this office.

Experiencia fantástica: I really am not a dentist person, but these guys here are amazing! They're always so warm welcoming and dont make you feel like you're being judged.

Experiencia fantástica: Friendly, knowledgeable, and very helpful. I drive in from another town so I can go there. It's well worth it. I've had great results and I'm happy with the work they do. They are exceptional!