First Street Dental Group and Orthodontics
As a Smile Generation Trusted office, we welcome you to First Street Dental Group and Orthodontics with state-of-the-art infection control procedures in place, our #1 goal is to keep you and your family safe. We provide comprehensive specialty services with advanced, proven technology and offer customized financial solutions for you. We are proud to be your complete Simi Valley dental provider with services including Same-Day Dental Crowns, Boost Whitening, Oral Surgery, Wisdom Teeth Extraction, Root Canals, Periodontics, Digital Charts, Digital X-Rays, and more.
Horario de apertura
- Domingo: (closed)
- Lunes: 8h-18h
- Martes: 8h-18h
- Miércoles: 8h-18h
- Jueves: 8h-18h
- Viernes: 8h-16h
- Sábado: 8h-12h
Nuestro comentario desde Best Dentists Club sobre First Street Dental Group and Orthodontics:
Un Hogar Dental de Confianza para Toda la Familia
First Street Dental Group and Orthodontics se ha consolidado como un proveedor dental de primer nivel en Simi Valley, ganándose una reputación por su atención compasiva y servicios dentales integrales. Como oficina de confianza de Smile Generation, la clínica prioriza la seguridad del paciente con procedimientos de control de infecciones de última generación, creando un entorno seguro para todos los visitantes. Los pacientes describen consistentemente la atmósfera como acogedora y cálida, con muchos notando que el equipo los hace sentir como parte de la familia desde el momento en que cruzan la puerta.
Atención Experta con Tacto Suave
El equipo clínico es muy apreciado por su habilidad, paciencia y capacidad para aliviar la ansiedad dental. Dentistas como la Dra. Jade Gilbert, la Dra. Shaina Van Stryk, la Dra. Dorian Soleymani y el Dr. Zak son frecuentemente elogiados por sus explicaciones exhaustivas y su enfoque suave. Ya sea realizando limpiezas de rutina, conductos radiculares complejos o extracciones de emergencia, los doctores toman el tiempo para asegurar que los pacientes entiendan sus planes de tratamiento y se sientan cómodos durante todo el proceso. Higienistas dentales como Gloria, Ramon y Kenya también son destacados por su trabajo meticuloso y su capacidad para hacer que incluso las limpiezas profundas sean indoloras y libres de estrés.
Servicios Dentales Integrales
La clínica ofrece una amplia gama de tratamientos especializados diseñados para satisfacer diversas necesidades de salud oral. Los pacientes pueden acceder a servicios avanzados que incluyen:
- Coronas Dentales en el Mismo Día y procedimientos restaurativos
- Extracción de Muelas del Juicio y Cirugía Oral
- Terapia de Conducto y Endodoncia
- Periodoncia y Limpiezas Profundas
- Servicios de Ortodoncia, incluyendo Invisalign
- Blanqueamiento Dental (Blanqueamiento Boost)
- Odontopediatría, con elogios específicos por el trato cuidadoso con los niños
Tecnología Moderna y Apoyo Centrado en el Paciente
First Street Dental Group combina tecnología clínica avanzada, como radiografías digitales y registros electrónicos, con un servicio al cliente excepcional. El personal de la recepción, incluyendo a Maria, Stephanie y Sandy, es constantemente elogiado por su ayuda para navegar por los seguros médicos, explicar los costos y organizar soluciones financieras flexibles. Esta transparencia y disposición para trabajar con los presupuestos de los pacientes permiten a la clínica proporcionar una atención de alta calidad accesible para muchas familias. Con un enfoque en la prevención y la respuesta a emergencias, la práctica asegura que los pacientes reciban un tratamiento oportuno y efectivo en un centro limpio, moderno y relajante.
Servicios y Tratamientos
First Street Dental Group and Orthodontics: Opiniones
Experiencia fantástica: Had a great experience with this dental office! Everyone was so helpful friendly and very informative! Would highly recommend First Dental! Thank you all so much !
Thanks for the feedback! We strive to provide excellent service to our patients at First Street Dental Group and Orthodontics.
Experiencia fantástica: I had two molars which after Dr. Koh did one molar, it had a cavity at the bottom of the tooth, she fixed both my molars and did a wonderful job. I have been coming here for over 20 years, they're the best and the ladies at the front desk are so helpful and kind, I appreciate them very much
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Experiencia positiva: Roman is hands down the best dental hygienist and the reason I go here.
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Experiencia fantástica: Gloria did an excellent job with my recent deep cleaning. She was extremely thorough, took her time, and made sure I was comfortable throughout the entire process. I'm so happy with the results—she truly does amazing work!
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Experiencia fantástica: The best service ever! They answered all my questions today and, above all, looked for every way they could to help me. Dr. Shaina Van and her team treated me wonderfully. From the receptionist to the person who took my x-rays, to the finance clerk. everyone provided top-notch service. Thank you so much!
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Experiencia fantástica: Great attitude Fast response to an emergency. And the attention is very fast and the staff is super nice .
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Experiencia fantástica: First time at this facility and the team really made me feel welcome. Amazing staff!
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Experiencia fantástica: There were so friendly and great service
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Experiencia fantástica: Workers are very helpful and cool people. I would recommend coming here.
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Experiencia fantástica: I had a deep periodontal cleaning with Taylor this morning. Dental procedures typically produce tremendous anxiety for me. Today's experience was different, and I attribute that to Taylor's approach. She paid attention to my concerns and handled the situation with warmth, gentleness, and professionalism.
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Experiencia fantástica: Dr.Gilbert is very professional and patient with explain my dental care! She’s the best dentist I’ve had! Definitely recommend this dental office.
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Experiencia fantástica: They cleaned my teeth well and addressed any concerns that I had properly.
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Experiencia fantástica: Kind staff and they do a very good job.
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Experiencia fantástica: Dr. Shaina is wonderful and understanding. The front office ladies are amazing!
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Experiencia fantástica: We have been bringing our two sons here for several years and have always had a great experience. The dentist and staff are professional, friendly, and caring. They make our boys feel comfortable during every visit and always take the time to explain everything clearly. We highly recommend this office to any family looking for excellent dental care for their children.
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Experiencia fantástica: Dr.Koh is beyond wonderful. Stephanie the front lady is such and angel! My hygienist was wonderful. He was very thoughtful, caring, knowledgeable, and best of all amazing. Ramon Was a breath of fresh air in the world that is sometimes complicated and not easy to maneuver!!!!!! Thank you FIRST dental for offering someone with Ramon’s experience, work ethic and best of all friendliness to Service. You help making going to the dentist, not such a hard thought..
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Experiencia fantástica: I’ve always dreaded going to the dentist. However, the folks at first street dental made me feel comfortable and reassured through the entire process. Their friendly attitude and extensive knowledge put my mind at ease. I definitely recommend coming to this office you will not be disappointed!
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Experiencia fantástica: Everyone in the office and all doctors were amazing. This will be my forever office.
Thanks for the feedback! We strive to provide excellent service to our patients at First Street Dental Group and Orthodontics.
Experiencia fantástica: Awesome place. Everyone is super nice and professional. Highly recommend.
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Experiencia negativa: I am extremely upset and worried. I came to have my daughter get braces and she needed a palette expander first due to thumb sucking in the past. She is 13 so she was prescribed to turn twice a day for 10 days. I called on day two and stated my concern because I'm a nurse. I said my daughter is not getting out of bed and complaining of headache and I feel something is not right. After a day and a half I received a call back and was instructed to keep turning the device. I only proceeded with the urging of my daughter. She seemed to deteriorate and was missing school. I called again asking to speak with orthodontist, and once again told them my daughter is not getting out of bed. Covers are over her head, lights bother her she is not thriving. I felt that I wasn't taken seriously at all!! The headaches have still not gone away!!!! Since Jan!!! I've taken my daughter to urgent care and her pediatrician and now I have a referral to a neurologist for April 1. They placed the expander in her mouth end of Jan and I had it removed in Feb as my daughter complained every day of a headache. She has been in her bed every day. She was pulled out of school and in a homeschool now that she can barely accomplish work. This has completely altered our lives. Her bday is next week and this should have been a positive experience. Everyone has a different pain tolerance and when a mom is stating that something doesn't feel right then I urge you to take it serious and maybe alter the plan. Not everyone can tolerate the same treatment. I pray that my daughter is ok and the headaches go away. Otherwise I will be in touch after her neurologist appt. Even at this moment waking my daughter up she states, "Mom my head hurts so bad please just let me sleep!" I am beyond upset!!!! I also just found out the orthodontist is a recent resident graduate 2024 after the office staff lied to me and told me he has been practicing since early 2004. Ultimately, shame on me for not doing my due diligence and taking the recommendation from my insurance company vs my own resourceful self. ******* JUST AN UPDATE ***** IT IS NOW MAY. MY DAUGHTER IS STILL IN CONSTANT PAIN; AND IN BED BASICALLY 24-7; AND I FOUND OUT WHAT CAUSED. DR. ALEX LAYTON YOU SHOULD HAVE TAKEN ME SERIOUSLY AS A NURSE AND MOTHER.... WHEN A MOTHER IS INSISTING SOMETHING IS WRONG... YOU DON'T CONTINUE TO TIGHTEN PALETTE EXPANDER WITHOUT DOING EVERYTHING IN YOUR MEANS TO ASSESS THE CAUSE OF PAIN..... THE WOMAN DENTAL WORKER (BLONDE HAIR; MOTHER) WHO STATED TO YOU... SHOULD WE DO A CBCT SCAN AND YOUR REPLY WAS.... NO NOT NECESSARY.... YOU WERE WRONG... AS YOU TOLD ME.... MY HARVARD COLLEAGUES AND I JUST DON'T UNDERSTAND WHY YOUR DAUGHTER WOULD BE HAVING A CONSTANT HEADACHE.... WELL AFTER SEEING DENTAL SPECIALIST. THE FIRST THING THEY DID WAS CBCT AND IT SHOWED EVERYTHING. NEXT TIME DO BETTER... BECAUSE IT DID CAUSE DAMAGE...WILL BE IN TOUCH!
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Experiencia fantástica: Best dentist experiences I’ve had. Everyone really cares about you so if you’re uncomfortable they will adjust to make sure you feel ok, and they do have decent financial help as well with paying for procedures. All the staff is super nice and absolutely incredible!
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Experiencia fantástica: Dr Shania and Sandy Stephanir too gave us really amazing customer service my wife came in nervous and these two ladies truly made her and I feel really comfortable! Dr Shania explained everything to a t and made us feel really good and made us laugh by far best experience ever!!!!!!!!!
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Experiencia fantástica: Gloria did a amazing job on my cleaning 10/10
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Experiencia fantástica: Gloria M is awesome. She made my much dreaded dental visit bearable. Thanks Gloria!
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Experiencia fantástica: First off I wanna start by saying I hate going to the dentist. I was greeted this morning by Maria, who is extremely friendly and very helpful. Then I got my x-rays and was seen by the dentist who went over my treatment plan with me, answered all of my questions and then Maria walked me through cost and scheduling all of my appointments. I felt very ease. Would absolutely recommend this office.
Thanks for the feedback! We strive to provide excellent service to our patients at First Street Dental Group and Orthodontics.
Experiencia fantástica: I love this place! I had my wisdom tooth removed here and really enjoy coming here for cleanings. Best staff out of any dentist office I’ve ever been to
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Experiencia fantástica: Just finished an appointment with Dr. Shaina and Celia. They were both awesome and knowledgeable. Front desk was helpful and very nice. Highly recommend.
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Experiencia fantástica: This place is truly the best dental office I’ve EVER been too! This is truly patient care to the max. From the moment you meet your doctor to the dental assistant to the front offices ladies. All around best experience I’ve had! Highly recommend this dental office. See you all in 6 months :-)
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Experiencia fantástica: Probably the best dental experience of my life. Everyone was so nice and so gentle! Normally after the dentist I can’t eat for a while but not the case today. I’m so excited I found this place!
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Experiencia fantástica: Came here because i saw the reviews, and thankful to say they did not disappoint. Big thank you to Maria, sandy, gloria, and Dr.Jade Wonderfull staff definitely recommend!
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Experiencia fantástica: This place is the perfect dental office I’ve ever been too! VERY friendly staff they really to drive for patient care!!! I’ll be coming back for sure!
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Experiencia fantástica: Dr. Shaina her assistant Alex the hygienist Gloria and the insurance lady Stephanie are the DREAM team! They all made me feel right at home! I will definitely be back for my 6 month dental exam!
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Experiencia fantástica: EVERYONE HERE IS AMAZING AND VERY FRIENDLY AND WELCOMING! the music is on point! had me dancing in my chair!
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Experiencia fantástica: I came here as a new patient mind you I am TERRIFIED of the dental office. BUT this place changed that 1000000% this doesn’t even feel like a dental office. the bond and relationship this office has with each other is amazing and beautiful! Dr. Shaina and her assistant Alex are amazing! they made me feel right at home! she was very thorough with my dental treatment plan and options. Gloria the hygienist she’s super sweet and explains in very good detail what exactly my cleaning was about! Stephanie had all the patients in the world with me! she explained what my insurance covered and didn’t cover she’s so sweet and very understanding on my financial status! I WILL DEFINITELY be bringing my entire family here! I really do recommend this place!
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Experiencia fantástica: This place is awesome! Cool music Dr. Shaina is a very nice doctor! She's very patient and explains your treatment and gives you options. And Stephanie that lady makes you feel like family she's so sweet and warm! She took her time to explains my insurance coverage! I DEFINITELY RECOMMEND THIS DENTAL OFFICE!!
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Experiencia fantástica: Great service! The ladies at the front desk (Ale, Maria and Stephanie) always take great care of me! The periodontist was amazing and super gentle!
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Experiencia fantástica: Dr. G the beautiful Dentist and Alex were beyond kind and professional patient. They Smiled and worked on my teeth for 6 hours. I appreciate that amazing Services Inrecived from them and I recommend this place to everyone thank you
Thanks for the feedback! We strive to provide excellent service to our patients at First Street Dental Group and Orthodontics.
Experiencia fantástica: This dentist office is very clean and the professional, and Also very caring reminding you and updating you about your future appointments. They make sure your cleaning and dental care is completed throughly. Also this office is very clean and ample. Thank you to Stephanie, at the front who was very welcoming and patient while assisting me with scheduling and choosing my dental care options. And Doctor Gilbert, they are very professional, caring and careful with their care. I highly recommend choosing this office for your dental care.
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Experiencia fantástica: Went in today for my cleaning. Been going here for a few years now. Stephanie is the best! Def recommend this spot.
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Experiencia fantástica: They did my grandson’s Fluoride, check up, they were awesome
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Experiencia fantástica: Ramon was awesome explained everything and made sure i was comfortable throughout the entire time
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Experiencia fantástica: This dental office is professional, clean and the people are wonderful. I will return to this office.
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Experiencia fantástica: My experience here at First Dental has been incredible. Dr. Shaina and ALL her staff have been great in all aspects. From the first treatment I had until the last one I had. Everything went smoothly and comfortably. I HIGHLY recommend you stopping by. I will continue to come back for all my dental needs. I want to personally THANK Dr. Shaina and ALL her staff for making a BIG difference in my smile! They are the BEST!
Thanks for the feedback! We strive to provide excellent service to our patients at First Street Dental Group and Orthodontics.
Experiencia fantástica: Very professional and very kind. Front office staff, Dr. Jade and Alex were amazing.
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Experiencia negativa: Strongly recommend getting a second opinion before agreeing to treatment here. I was pushed toward multiple expensive procedures that several other dentists later confirmed were unnecessary. The experience felt far more like upselling than patient care.
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Experiencia fantástica: For the 1st time EVER, I actually enjoy going to the dentist! Every individual working in this office is so welcoming, helpful and kind. Dr. Gilbert is like your bestie, sweet as can be. Great experience & great results!
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Experiencia fantástica: Great service and care—I highly recommend it. Stephanie and Dr. Shaina are excellent professionals and wonderful people.
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Experiencia fantástica: My experience there is great, all people working in this office are a great team. I highly recommend I love Maddie, she is the reason I come here.
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Experiencia fantástica: Today our visit at first street dental was great the lady’s at the lobby were great with her customers service and helping me with my appointment. Dr. Kon is amazing, kind and sweet, very professional and great at explaining the procedure. At the end of the appointment Stephanie provided me with all the information and all the details of the visit, as well as professional and with knowledge. Thank you so much for and top of the line experience.
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Experiencia fantástica: Amazing staff! And dr.gilbert is the best recommend her 10/10!!
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Experiencia fantástica: Went out of their way to help me. Great and friendly staff. Thank you!
Thanks for the feedback! We strive to provide excellent service to our patients at First Street Dental Group and Orthodontics.
Experiencia fantástica: Walked in for a teeth cleaning and was greeted with a friendly smile and good vibes by Stephanie, walked out feeling good and taken care of, highly recommend.
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Experiencia fantástica: The office doesn’t feel like an office feels like a family home! Very welcoming and warm the music is on point every single time. Front office staff is AMAZING and the doctors are very hands on and explains things very thoroughly! They treat you as family not as a simple patient. Very understanding!
Thanks for the feedback! We strive to provide excellent service to our patients at First Street Dental Group and Orthodontics.
Experiencia fantástica: I had a great experience at First Street Dental Group. I came in for a dental exam and everything was smooth, quick, and professional from start to finish. Stephanie was especially helpful—she made me feel comfortable, answered all my questions, and made sure everything was taken care of. The whole team was friendly and efficient. Definitely recommend coming here if you’re looking for a reliable dental office.
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Experiencia fantástica: It was good the dentists were very nice!
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Experiencia fantástica: GLORIA IS THE BEST !!! Give her a raise, seriously. She is the best hygienist I have ever seen. So sweet, so caring, and incredibly knowledgeable. Love u queen.
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Experiencia fantástica: Staff is wonderful! Super friendly and make you feel very welcome. The dentist and hygienists are as wonderful. They are very gentle. They explain what they are doing, explain treatment options and answer all questions. Very happy coming here!
Thanks for the feedback! We strive to provide excellent service to our patients at First Street Dental Group and Orthodontics.
Experiencia fantástica: They were really great with my nervous feelings about going to the dentist and were patient and understanding when I had questions and concerns.
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Experiencia fantástica: Everything was amazing. They fit me in last minute. All of the staff and the doctor. Were amazing, couldn’t recommend more.
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Experiencia fantástica: Had a great experience at this dental clinic. The team was very kind and professional, made me feel comfortable throughout the treatment. Thank you for the excellent care!”
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Experiencia fantástica: I had an absolutely fantastic experience at this dental office from start to finish! I called on a Saturday when my regular dentist was closed, and they got me scheduled for Wednesday. Then on Monday, they called to see if I could come in sooner—which I did—and I was so grateful for the flexibility. Maria at the front desk was amazing right from the phone call. She clearly explained all the pricing, payment plans, insurance options, and even their in-house plan, which ended up making the most sense for me. When I met her in person, she was just as warm and helpful—truly great! Dr. Gilbert greeted me personally with a friendly handshake the moment I arrived, which instantly put me at ease. The whole team felt welcoming and kind. Taylor did my x-rays and was excellent while training Cynthia, who also did a wonderful job. Everyone was professional yet super friendly. Dr. Gilbert took the time to thoroughly explain my treatment plan and what to expect moving forward. I usually just show up every 6 months without really understanding the details, but she made me feel truly invested in my own dental health—such a refreshing change! Ramon handled my deep cleaning and did an incredible job. My teeth look and feel transformed! He even took extra time to show me some great products online for maintaining good oral care at home. From the first phone call to walking out with a brighter smile, this place was professional, caring, and genuinely excellent. I might not remember every name (sorry!), but the level of service was top-notch across the board. Highly recommend—I’ll definitely be back!
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Experiencia fantástica: First off I fell in love with this dental office. This place is amazing. I was greeted by the most wonderful front desk team Stephanie, Ale, and daffne. Then Alex the best DA I have ever had at a dental office took my x-rays highly recommend him! Then lastly DR. SHAINA don’t even get me started she’s wonderful and honestly made me question why I ever went to another dental office. If you’re coming here, do yourself a favor and specifically ask for her! This place is the definition of princess treatment. 10/10
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Experiencia fantástica: Highly recommend RHD Gloria Morejon at First Street Dental Group. Her meticulousness and precision to my cleaning was above 5 star worthy. Overly satisfied with my cleaning.
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Experiencia fantástica: Dr Jade is a Great dentist, great office staff. They really listen to what the patient has to say. Flexible with Payment Plan willing to work a deal⭐️⭐️⭐️⭐️⭐️
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Experiencia fantástica: They have been very flexible with my time, have shared costs of treatments, and explained everything to me.
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Experiencia fantástica: The staff is professional and welcoming, the facility is clean and newly renovated, and the technology is advanced. Visiting the dentist here feels more like a positive experience than an intimidating one. Don’t delay your regular dental care as I did—you’ll be in excellent hands with this team.
Thanks for the feedback! We strive to provide excellent service to our patients at First Street Dental Group and Orthodontics.
Experiencia fantástica: I had a great experience at first street dental Ramon my hygienist was so caring about my teeth I have a problem with plaque and he helped me with a laser treatment and a antibiotic rinse to help alleviate the plaque. I would recommend their dental services to everyone who is interested n a relaxing up to date services thank you. Linda Paine of Simi Valley
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Experiencia fantástica: Everyone there is super helpful and willing to work with you! My insurance wasnt going to cover what I needed and they made a plan that was easy and affordable.
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Experiencia fantástica: So glad I found this dental office. Everyone was friendly. I had a deep cleaning and my teeth feel great.
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Experiencia fantástica: Just switched here from the dental office I went to forever, the front desk staff are super friendly and they are quick and on time for appointments. Also, the orthodontist here is awesome, highly recommend him for invisalign.
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Experiencia fantástica: I’ve been terrified to go to the dentist and have put it off for years, for which I’m not paying the price. This office got me in super last minute to treat the most immediate problems, then set me up with a realistic treatment plan for everything else I’ll need in a way that made everything less overwhelming. Amazing front office staff, 10/10 dental assistants (they were SO gentle and caring), and Dr. Van Styrk is incredible. It’s never a fun time when you need an emergency dental visit, but the whole office made this experience the best it could possibly be and I am SO grateful for it!
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Experiencia negativa: Seeing the review stars lets me know they have a company to fix their reviews because I know zero people who went here that were happy except people from LA that are used to poor service. They charged me thousands right before Xmas last year. (Yes I waited a year to let this play out to make an accurate review) They broke the crown on installation and sent me home(I heard the assistant ask if it was broken and they walked out of the office) finding the damage at home they fought me on a replacement. Then they said they wouldn’t warranty the new one that fell off in months. Go to Dr. Kosta. He charged me half what they did, his staff are local and nice, and he did it in half the time. First Street needs to go back to the city where their subsidiary is. I rarely make reviews. This case needed one
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Experiencia fantástica: I've been going here since 2018 and as someone who is typically afraid of dentists (ahh!!) I always feel comfortable here. Everyone on the staff is very kind and accomodating and they take the time to answer all of your questions and really let you know what's going on with your oral health. They're also financially accomodating with payment plans or flexibility with procedures. I reccomend them to everyone I know and I'm grateful to have found them.
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Experiencia fantástica: I've neglected the dentist for the past 2yrs due to my prior provider's poor service. I had my first appointment at First Street Dental today & had as great of an experience as I've ever had at the dentist I can remember. The staff were all extremely friendly & helpful. I felt comfortable & appreciated as a client. It sounds silly to say, but I'm elated to be back on track with my dental maintenance in an environment where I'm not dreading my next appointment. I give an full throated 5 star endorsement to FSD.
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Experiencia fantástica: This place is amazing! So helpful! I had the worst anxiety before the appointment and they were all SO nice and caring!
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Experiencia fantástica: First Street Dental does an amazing job every time I go for dental work or cleaning. They go above and beyond, ensuring I know what's going on with my teeth. They take the time to show me why I need a filling, cap or implant. The biggest thing is that they are great at preventive care, and they have not caused me a bit of pain! Yes! I love this company and will only use them. Thank you to the owner, Jade—and your team is impressive too!
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Experiencia fantástica: JADE!!!!! What an experience. Who’s ever “excited” to go to a dental office?? Well, now I am. She has the most amazing staff. They were all friendly and welcoming—especially Maria. I’m thankful I found her practice and will never be going anywhere else! My mouth thanks you Jade ;-)
Thanks for the feedback! We strive to provide excellent service to our patients at First Street Dental Group and Orthodontics.
Experiencia fantástica: 1st time at the Dentist in many years, needed a lot of work. Dr. Gilbert and the entire staff were amazing. Kept me informed and cared for along the way. Will be back, a lot sooner now that I found my Dental Team.
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Experiencia negativa: Bert and Christopher, I am so sorry that happen to you. I wonder if they use two separate systems to book appointments? First Street Dental has been my choice for dental work for years. I do think the dental crew are great and do their best to make you feel comfortable. Overall quality of work I personally have had no issues with. I also have some concerns with billing. The billing is not as transparent for me. First I was informed that we MUST be utilizing the “signing in process through the app/ipad”. I understand most medical practices are utilizing the digital file system for liability etc. If the company is asking us to utilize checking in digitally than the company should be able to respond through that same system (My Chart). I had reached out twice requesting information, No response. I believe I even remembered to reach out an email given from my dental company and no response. My requests were regarding a pretreatment plan quote (since I misplaced the first one given at the office) and if they accepted an additional dental program/plan. No response. I reached out to my dental plan who explained my benefits, when I shared what I could remember they had quoted me they informed me that amount does not sound correct. My dental plan called the office for me, the dental plan lady was placed on hold for about 20 minutes and eventually was not able to hold any longer. I wish the billing was more transparent and staff response were written. Just as they want us to use the system for checking in they also should be able to adapt to emailing and canceling appointments not just scheduling appointments. I am unsure of what my next steps will be but do know that I need my cleaning.
We value your feedback and strive to provide an excellent experience at First Street Dental Group and Orthodontics. Please call us at 805-583-5700 to discuss ways we can work toward improving our service moving forward. We hope to hear from you.
Experiencia fantástica: Amazing staff. Completely amazing. So welcoming and caring. Explained everything very thoroughly and were very understanding. I cannot say enough about how amazing they all were and especially Dr Jade. She is so gentle and kind and made me laugh. (Of course when she wasn’t working on my teeth) 100% recommend them.
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Experiencia fantástica: First time here and I had an amazing experience! The entire staff from, the receptionist to the doctor herself, were all so professional and kind and every single step performed was explained to the smallest detail. Would definitely recommend!
Thank you so much for your review! We’re always glad to receive great feedback!
Experiencia negativa: Maria, the manager, needs to find a new job. Seriously. STORY TIME: I got an email June 2025 that I got a refund of $626 from them. When I checked the billing on my portal, it says the contrary: I OWED THEM $626. I called right away to clarify this but MARIA, was on a month long vacation and won’t be back first week of July. I waited for almost a month and finally got a hold of MARIA. She promised to look into it and get back to me ASAP (Spoiler Alert: She never did). I called again early August but once again, MARIA is on leave. Fast forward to my next cleaning appointment end of August, she had the nerve to confirm my appointment to which I said, “clear your my billing first because Im not coming back up until you do that”. Only then she stated the following: 1. Their billing made an “accidental” refund 2. They supposedly sent me a check that I never received 3. That I owe them $626 because of that Obviously I am not paying $626 for their error and for something I did not receive in the first place. I sent her my bank statements as proof of that. It was only then they cleared my “debt”. Take note that in the middle of all of this, DEBT COLLECTORS WERE CALLING ME day and night. The last straw for me was when MARIA supposedly rebooked my cleaning appointment for last Friday, only to find out that I wasn’t on their system and the hygienist already left for the day. I love the services here, my dentist, the front office, but MARIA, seriously, find a new job. You don’t belong in this office. You ruin a lot of good things here. I hope you see and read this.
Thank you for your feedback. Please call us at 805-583-5700 to discuss how we can work toward improving our service in the future. We look forward to hearing from you soon.
Experiencia fantástica: Dr Gilbert and her team are very welcoming and supportive. The unknown is the worst thing to deal with. After I let go and let them do their job thats what they do best ,it all worked out in the end. I Was worried for no reason. Got the tooth pulled. No pain, very little pressure. Was able to walk out with no worries. Thank you First Street Dental
Thanks for the feedback! We strive to provide excellent service to our patients at First Street Dental Group and Orthodontics.
Experiencia fantástica: DR. Koh and Celia and Stephanie and the rest of the crew were amazing I felt mostly like if I was home well treated Amazing staff And they took care of me like a king !! Definitely going to share with all my friends and their dental office is Super clean and everyone is aware of how you feeling asking if you need something and if everything is ok!!!
Thanks for the excellent feedback! We really appreciate it.
Experiencia negativa: This place keeps calling me and won't stop! Im not even their patient. 1st of all and 2nd of all wanting info about my family. I didn't like Solymani unprofessional behavior so I left. So unprofessional of this place. The lady that called got the info and was so rude. She kept calling after. Solymani was absolutely condescending
Hello, and thank you for taking the time to leave us feedback. We take it very seriously and would really like to discuss it with you. If you would be willing, please contact us at 805-583-5700.
Experiencia fantástica: I visited the dentist yesterday for a broken tooth and my experience with Dr Jade Gilbert was absolutely outstanding. Even though it was my first visit, I couldn’t have been happier with the care I received.Dr Gilbert was exceptional and the entire team was incredibly friendly and helpful, making me feel completely at ease. I left extremely satisfied and genuinely impressed. I highly recommend them to everyone.
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Experiencia fantástica: Staff is amazing! From Dr Gilbert to the finance manager. They figure out ways to work with you and make sure you leave happy.
Experiencia fantástica: Everyone here is amazing! I haven’t been to the dentist in years and every person made the visit so much easier! I can’t recommend them enough! So happy to come here :)
Thank you so much for your review! We’re always glad to receive great feedback!
Experiencia fantástica: I am currently unhoused and I found out about the 1st Street Dental Group free dental cleaning day through of the homeless organizations in the area. I hadn’t been to the dentist in over a year and I was really excited to get a cleaning done. From the first moment I walked in the staff were very friendly with me. Everyone was patient and kind. My dentist Ms. Sony (I pray I spelled it right) was very patient and kind with me and she answered all of my questions and I asked a lot of them. I felt welcome and safe. They also had an amazing playlist going while I was there. Words can’t express how appreciative I am of this dental group. I would most def come here again.
Thank you for the great feedback! You really made our day today.
Experiencia fantástica: I had an amazing experience at First Street Dental Group with Dr. Gilbert! From the moment I walked in, the front desk staff made me feel welcome and comfortable. Dr. Gilbert was incredibly professional, gentle, and thorough, she took the time to explain every step of the process and made sure I felt at ease. The office is clean, modern, and equipped with the latest technology, which made the visit quick and painless. I left feeling grateful to have found a dentist who truly cares about her patients. I highly recommend Dr. Gilbert and the entire First Street Dental Group team!
Thank you for sharing such positive comments! It really means a lot to us.
Experiencia fantástica: Everyone is super welcoming. You can feel that everyone here is caring and wants to help. The office itself is bright and modern.
Thanks for the excellent feedback! We really appreciate it.
Experiencia fantástica: I've been coming to this office for years, and the entire team is simply amazing! Everyone—from the receptionist to the doctors—is incredibly friendly, knowledgeable, and genuinely caring. Special thanks to Gloria and Joe—you both are fantastic! Thank you for always taking care of us
Thanks for the feedback! We strive to provide excellent service to our patients at First Street Dental Group and Orthodontics.
Experiencia fantástica: The staff exhibited exceptional friendliness and efficiency. I particularly appreciate Maria’s prompt assistance in facilitating my appointment. Additionally, I extend my gratitude to Dr. Gilbert for consistently providing exceptional oral care.
Thank you for taking the time to leave us feedback.
Experiencia fantástica: Love maria and daphne who helped so much while i was in pain, and Dr Gilbert made special arrangements for an emergency crown. Such great care and love they give to patients i recommend to everyone.
Thanks for the feedback! We strive to provide excellent service to our patients at First Street Dental Group and Orthodontics.
Experiencia fantástica: Dr. Jade Gilbert is really nice and communicative. The staff is also very kind and accommodating. I bring my daughter here and I referred my partner here. He loved the service too!
Thank you for taking the time to leave us such a great review! We really appreciate the feedback.
Experiencia fantástica: The hygienist Gloria was the best. She loves her work and it shows. I had to do deep scaling and she made it the least uncomfortable as possible.
Thank you for the great feedback! You really made our day today.
Experiencia fantástica: I took my mom to Dr. Gilbert. She was very patient, kind and friendly. She made my mom feel very comfortable. The staff is excellent and friendly as well. Always smiling and very welcoming. Dr. Gilbert is the BEST :) Moms words “she’s so smart” Marla Rice
Thank you for the great feedback! You really made our day today.
Experiencia fantástica: Fantastic staff, who are very kind and thorough. I had an excellent experience and I would highly recommend to anyone needing a dentist.
Thank you for sharing such positive comments! It really means a lot to us.
Experiencia fantástica: This goes out to my hygienist, Gloria who did an amazing job with my teeth today. It was a pleasure to meet her! What a great addition to an already amazing team!
Thank you for sharing your feedback with us. Your opinion plays an integral part in our customer service.
Experiencia fantástica: A wonderful experience for my kids and I with Dr. Gilbert. Her bedside manner was divine and she was so comforting and reassuring. Glad to call First Street our new Dental home.
Thank you so much for your review! We’re always glad to receive great feedback!
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