Norwalk Village Dental Center
Norwalk Village Dental Center is focused on providing the very highest quality dentistry to all patients, by utilizing the very latest in Aesthetic, Implant and Orthodontic technology. Dr. Noor has spent over 2 decades perfecting the art of her trade and creating smiles that change the lives of all around her.
We Also Accept: Apple Pay, Pay By Text, Care Credit, Lending Club, Sunbit, Alphaeon, In-House Financing.
Horario de apertura
- Domingo: (closed)
- Lunes: 10h-19h
- Martes: 10h-19h
- Miércoles: 10h-19h
- Jueves: 11h-20h
- Viernes: 10h-19h
- Sábado: 9h-16h
Fotos de Norwalk Village Dental Center
Norwalk Village Dental Center: Opiniones
Experiencia fantástica: Under new owner ship the new dr and staff have Great customer service the dr got me out of pain answered all my questions and concerns will be returning to this dental office
Thank you, Cindy, for taking the time to share this. I am glad our dentist and team could get you out of pain, answer all your questions, and provide great customer service at Norwalk Village Dental Center. We look forward to seeing you again for your next dental visit.
Experiencia negativa: Dr Noor is a sales person. Doesnt allow me to get a word in and focuses on making that sale because she is too pushy. Yes, things need to get done however, allow me finish my sentence on my concerns. I really dislike how she yells at her staff across the office when she needs something. It’s unprofessional and rude to her staff that are doing an excellent job.Doesn’t pay attention to what is going on, she asked me a question when stitches were being pulled from my mouth. The assistant asked me not to answer since the sharp instruments were in my mouth. The work being done is accommodating the rest of her staff was great. They made me feel comfortable while getting work done. The staff allows me to take breaks when needed and continued to check in on me. Her staff if the reason I kept coming back to get the rest of my work done.
Hi I truly apologize for your past experience please note that as of July 20 we are under new ownership and management . I truly sympathize with your perspective and if you are willing to give our new Doctor Lavian and team members a chance please allow us to book you an appointment to make it right.
-Dr. Alan Lavian
Experiencia fantástica: Best Dentist ever!! The office just got a new owner Dr Alan Lavian and he explained everything in detail to me and made my experience painless and easy!! So glad I found his office!! :)
Thank you for taking the time to leave this review. Since taking over Norwalk Village Dental Center, my goal has been simple: honest dentistry, no pressure, and a team that treats every patient the way I'd want my own family treated. Hearing that come through in your experience means everything.
Looking forward to seeing you again, and thank you for being part of the Norwalk community we're building here.
Dr. Alan Lavian
Owner, Norwalk Village Dental Center
Experiencia fantástica: I went in for an emergency filling from immense pain I was feeling. The new ownership was caring, timely, and cured my pain. I’m so thankful to this great team.
Thank you so much for taking the time to share your experience! We know how stressful severe tooth pain can be, which is why our team prioritizes immediate, compassionate care whenever you need an emergency dentist in Norwalk. We’re so glad our new ownership team could get you in quickly for your emergency filling and get you completely out of pain. Welcome to our practice family, and please don't hesitate to reach out if you ever need routine dental care in Norwalk in the future!
Experiencia fantástica: Awesome experience..thank you very much... I been to Dr Noor's office from last 2 years , and always i leave the clinic with satisfaction, care and compassion everyone shows.
Thank you so much Maria for the 5-star review! We’re delighted to hear you had a great experience with us. We truly appreciate your support and look forward to seeing you again soon. ✨
Experiencia fantástica: Good experience with dentist Highly recommend
Experiencia fantástica: Great customer service front desk very helpful with new pati3nt paperwork will definitely recommend
Thank you so much Javier for the 5-star review! We’re delighted to hear you had a great experience with us. We truly appreciate your support and look forward to seeing you again soon. ✨
Experiencia fantástica: Great customer service, dr noor is very friendly and nice APlus treatment I've been here since 1998
Thank you so much Keven for the 5-star review! We’re delighted to hear you had a great experience with us. We truly appreciate your support and look forward to seeing you again soon. ✨
Experiencia fantástica: I visited there and they are very helpful. Dr. Noor was very kind to offer a good plan for my treatment. Palak was very helpful and had explained the treatment and dental health with utmost care.
Thank you so much Mohammad for your review and your kind words . We are delighted to help you provide the right knowledge of your treatment . Looking forward to seeing you again .
Experiencia fantástica: The staff are friendly and helpful. This clinic was great!
Thank you so much Vimala
for being such a wonderful patient and giving us 5 star review . We are delighted to help you and looking forward to seeing you again .
Experiencia fantástica: I have a wonderful experience with Dr Noor as it went well with my vibes . I highly recommend everyone because her staff was very helpful , caring , passionate . Thank you Dr Noor for making my first visit knowledgeable.
Thank you so much Anthony for your 5-star review! We truly appreciate your support and are grateful you chose us for your dental care. Our team looks forward to seeing you again and helping you maintain a beautiful smile!
Experiencia fantástica: Excellent service, Palak has been very helpful beyond my expectations. I highly recommend Dr Noor if anyone is looking best dental treatment. Thank you so much Dr Noor .
Thank you so much Maqbool for your 5-star review! We truly appreciate your kind words and are grateful you chose us for your dental care. We look forward to seeing you again and helping you keep your smile healthy and bright!
Experiencia fantástica: 1st visit, Diana was fantastic, very kind and patient. She answered all my questions regarding the intake forms and made sure I was comfortable.
William, thank you for coming in for your first visit at Norwalk Village Dental Center. I am glad Diana was kind and patient, helped with your intake forms, and answered all your questions while keeping you comfortable.
Experiencia fantástica: Great service friendly and clean. Staff is very nice and polite. Will return to continue with my treatment. Thank you Diana for your great customer service.
Olga, thank you for the kind review. I am glad you found our office clean, our team friendly and polite, and that Diana took great care of you during your visit. We look forward to seeing you again at Norwalk Village Dental Center as you continue your dental treatment.
Experiencia fantástica: My experience with Norwalk Village Dental was very good. The Staff is very accommodating and they always make me feel welcome. The doctor and staff are very knowledgeable, efficient, and address all of my needs. I am pleased with their service and will continue to be a patient there.
Thank you, Nwaoha, for the kind words. We’re glad our staff made you feel welcome and that the doctor and team were able to address your needs in an efficient, knowledgeable way. We appreciate you choosing Norwalk Village Dental Center and look forward to seeing you at your next visit.
Experiencia fantástica: Very professional and welcoming office . Front office is very nice and professional Can wait to start my dental treatment
Mirna, thank you for the kind words. I am glad our team made you feel welcome and that the front office was helpful and professional. We look forward to getting you started with your dental treatment at Norwalk Village Dental Center.
Experiencia fantástica: I have been coming here from 35 years and Dr Noor is amazing . Great service , palak helped me with all the financials . Dr Noor is very professional, her care for her patients is well known , she does the most she can do for you . I highly recommend everyone . Thank you Dr Noor .
Thank you so much Rita for your 5-star review! We truly appreciate your kind words and are grateful for the opportunity to care for your smile. We look forward to seeing you again soon!
Experiencia fantástica: Good dentist and excellent service And great staff
Thank you, Ana, for the kind words. I’m glad you had a great visit and felt well cared for by our dentist and staff at Norwalk Village Dental Center. We really appreciate your support.
Experiencia fantástica: Okay this place is great! Palak was the one to assist me, she guided me through everything, I will definitely be coming back here for further treatment, very satisfied.
Thank you for your 5-star review! We truly appreciate your kind words and are grateful for the opportunity to care for your smile. We look forward to seeing you again soon!
Experiencia fantástica: Very friendly and accommodating. Diana from the front was very helpful and made the whole process easy.
Thank you for your 5-star review! We truly appreciate your kind words and are grateful for the opportunity to care for your smile. We look forward to seeing you again soon!
Experiencia fantástica: Great customer service ,dr was amazing front office explained everything will come back and refer more friends and family . Palak helped me with all paper work and financials .
Thank you Linda for your 5-star review! We truly appreciate your kind words and are grateful for the opportunity to care for your smile. We look forward to seeing you again soon!
Experiencia fantástica: Great customer service, everything was explained to me will recommend this dental offic
Thanks, Genaro. I appreciate you mentioning our customer service and that we took the time to explain everything clearly. Thank you for recommending Norwalk Village Dental Center.
Experiencia fantástica: A very splendid experience here, not to rough, a fair amount of wait time, and gentle procedures. Got my braces and they look real good on me, as well as got them removed for having them for quite some time, honestly gonna miss them. Overall 10/10 experience and would definitely trust this place again.
Thank you so much Michael for your wonderful review! It means a lot to our team to know that you had a positive experience with us. We truly appreciate the trust you place in our office and are grateful for the opportunity to care for your smile. Thank you for being part of our dental family—we look forward to seeing you again soon!
Experiencia fantástica: Very professional, actually talks to the patients and explains the process.nice job
Thank you so much Jose for your 5 star review! It means a lot to our team to know that you had a positive experience with us. We truly appreciate the trust you place in our office and are grateful for the opportunity to care for your smile. Thank you for being part of our dental family—we look forward to seeing you again soon!
Experiencia fantástica: Great customer service they explain eveetthing in spanish receptionist is great will defenetelt refer family and friends
Thank you so much for your wonderful 5-star review! It means a lot to our team to know that you had a positive experience with us. We truly appreciate the trust you place in our office and are grateful for the opportunity to care for your smile. Thank you for being part of our dental family—we look forward to seeing you again soon!
Experiencia fantástica: Very good customer service diana was really helpful and respectful fast service definitely would recommend to family and friends
Thank you so much for your wonderful 5-star review! It means a lot to our team to know that you had a positive experience with us. We truly appreciate the trust you place in our office and are grateful for the opportunity to care for your smile. Thank you for being part of our dental family—we look forward to seeing you again soon!
Experiencia fantástica: I visited Dr noor’s office and it was such a great experience being there . I got my dentures and they are so good . Dr noir’s is very professional and very caring . I highly recommend everyone who is looking to get new dentures .
Thanks Lourdes for being such an Awsome patient
Experiencia fantástica: I had a great experience at Norwalk Dental Center the tooth removal procedure went well the doctors were very attentive.The doctors and receptionist are all nice especially Diana i will definitely return again in the future
Brandon, thank you for the kind words. I’m glad your tooth removal went smoothly and that our doctors and receptionist made you feel well cared for, and I’ll be sure to pass your note along to Diana. We look forward to seeing you again at Norwalk Village Dental Center.
Experiencia fantástica: Great customers service ,really happy with the attention received here Diana made me feel welcome
Manuel, thank you for the kind review. I am glad you were happy with the customer service and the attention you received at Norwalk Village Dental Center, and that Diana made you feel welcome.
Experiencia positiva: My Dental experience was satisfactory. Dr noor and her team is great . Palace helped me with all my paper work , so I highly recommend everyone if you are looking for implants and all general procedures as you will get everything done under one roof.
Experiencia fantástica: First time here, so far great service Diane the staff and the Doctors are very nice and professional
Experiencia fantástica: I been to Dr Noor's office and it was such a great experience being there she is the best dentist in Norwalk as she did everything professionally and Palak helped me with all my financials . Great team .
Experiencia fantástica: Great customer service, I recommend this dentist Diana very helpful she helps me with the paperwork 10 out of 10 defenteley recommended
Experiencia fantástica: Had a great experience staff was amazing they were able too see me as a walk in receptiost very helpful
Experiencia fantástica: Great customer service diana very helpful my grandson got all dental work done here we really like er.noor definitely recomd this dental place
Thank you so much Amy for your 5-star review! We truly appreciate your kind words and are grateful that you chose our office for your dental care. Our team is committed to providing the best experience possible, and it’s wonderful to know we met your expectations. We look forward to seeing you again at your next visit!
Experiencia fantástica: Great experience overall. Everyone was very professional and accommodating. Dr. Noor is one of the best doctors in dentistry!
Thank you so much Jesus for your wonderful review! We truly appreciate your kind words and are grateful you chose Norwalk Village Dental Center. It was our pleasure taking care of you, and we look forward to seeing you again!
Experiencia fantástica: The dentist and her staff were very kind and knowledgeable about short and long term treatment planning
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are grateful for the opportunity to care for your smile. Our team looks forward to seeing you again at Norwalk Village Dental Center!
Experiencia fantástica: The customer service is wonderful and very helpful and respectful thanks to Diana.
Thank you so much for your review! We truly appreciate your kind words and are grateful for the opportunity to care for your smile. Our team looks forward to seeing you again at Norwalk Village Dental Center!
Experiencia fantástica: Ive been looking for a great dental place for a while and came across this one. The staff is amazing Dianna made me feel comfortable always asking if I was good and checking up on me. I got my deep clean by Rutvik he explained step by step what he was going to do and made sure I was comfortable. Maria was also great she was gentle when taking my X-rays and pictures of my teeth. Dr. Noor was kind and explain everything I needed to heard and get done and helped me out. Overall amazing staff!
Experiencia fantástica: Receptionist was good Diana helped me out with the new patient paperwork and explai to me..offices looked clean
Experiencia fantástica: I had 4 implants done and received the highest level of treatment and care. So I highly recommend everyone whosoever needs implant treatments and all dental procedures. Dr noor and her team is great .
Thank you so much for trusting us with your dental care. We truly appreciate your visit and look forward to seeing you again.
Experiencia positiva: Diane was super nice. Great staff, affordable prices for dental work. Will be coming back.
Thank you so much for trusting us with your dental care. We truly appreciate your visit and look forward to seeing you again.
Experiencia fantástica: Dr. was very thorough, understanding and knowledgeable. Place was clean. Great crew.
Thank you so much Erick for your review! We truly appreciate your kind words and are grateful for the opportunity to care for your smile. We look forward to seeing you again at Norwalk Village Dental Center!
Experiencia negativa: The first day i came here they told me to leave a review, the dentist proceeded to leave the review themselves so most of the 5star reviews come from them. Dishonest and they do not give paperwork, other reviews say they delay it. The dentist all yell at each other and boss each other around, your appointment will be set at 1, they won’t see you till 30 mins later. It’s a lot of waiting and they do not talk professionally.
Thank you for sharing this. I want to respond personally because the issues you're describing are exactly the kind of things a patient should never have to deal with, and I take them seriously.
My name is Alan Lavian, and I'm the new owner and dentist at Norwalk Village Dental Center as of this year. The practice has changed hands, and along with it we've brought in a new clinical team, new front office staff, and new standards for how patients are treated from the moment they walk in. I want to address what you shared point by point.
On reviews: no patient should ever be asked to leave a review during their visit, and no dentist or staff member should ever write a review on a patient's behalf. That is dishonest, it violates Google and FTC rules, and it will not happen under my ownership. If it did happen to you, I am sorry. Every review of this practice going forward should reflect a real, unpaid, unincentivized patient experience, and I am reviewing our historical reviews to flag anything that doesn't meet that standard.
On paperwork and records: California patients have the right to their dental records and X-rays, and we are legally required to release them promptly, regardless of any balance on the account. If you or anyone reading this is still waiting on records from a previous visit, please contact me directly and I will personally make sure they are released the same day.
On wait times and professionalism: a 1 PM appointment should be seen at 1 PM. Patients waiting 30 minutes past their scheduled time is not acceptable, and staff raising their voices or speaking unprofessionally in front of patients is absolutely not acceptable. Since taking over, we've restructured the schedule to give each patient proper time, retrained the team on communication and patient experience, and I am personally on site to make sure the tone of the office reflects the kind of care patients deserve.
I would genuinely like the chance to show you that this is a different practice today. If you're open to it, please reach out to me directly and I will personally see you for a complimentary visit, get you any records you're still owed, and answer any questions you have about the care that was previously recommended. My clinical focus is surgical dentistry, including implants, extractions, and bone grafting, so if any of your previous treatment plan involved surgery, I can give you an honest second opinion on what you actually need.
Thank you for taking the time to write this out. Reviews like yours are how a practice under new ownership figures out where to focus, and I appreciate the honesty even though it's hard to read. I am committed to earning back the trust of the Norwalk community, and it starts with responses like this one being backed up by real changes inside the office.
Dr. Alan Lavian
Owner, Norwalk Village Dental Center
Experiencia fantástica: Team was amazing Diana very helpful with everything..great customer service will be returning! Best dental office
Thank you so much for your 5-star review! We truly appreciate your kind words and are grateful for the opportunity to care for your smile. We look forward to seeing you again at Norwalk Village Dental Center!
Experiencia fantástica: Receptionist a great. I will be returning great customers service!
Experiencia fantástica: Diana was great help, definitely will come back!
Experiencia fantástica: Called in an recpitionistvwas great dr.noor and here team were great .Will be returning very friendly team
Experiencia fantástica: Excellent experience. From the first date my mom had, everything was clear and without delays. The dentist patiently explained each step and showed her the diagnosis on screen. Clean environment, friendly treatment and no pressure to decide. She left calmly and with post-treatment follow-up. Highly recommended if you are looking for good treatment and transparency.
Experiencia fantástica: Today was my first visit and I like the doctor’s and the information they gave me
Experiencia fantástica: Very good. Friendly people
Experiencia fantástica: Excellent Service Thank you ..Lupe
Experiencia fantástica: Called the office and Diana called me back to tell me I can have a free consultation with free photos included as I walked Diana greeted me nicely and made me fell welcom
Experiencia fantástica: Loved this dental clinic receptionist Diana was amazing very helpful explained everything to us. Will definitely return she made us feel very comfortable as soon as we walked in the office
Experiencia fantástica: The service was absolutely awesome. Lupe was gentle and kind. Team was very professional and comforting.
Thank you for your kind words Franklin . We truly appreciate your presence and it means a lot to our team to know we were able to provide you with great care . We look forward to continuing to serve you in the future !
Experiencia negativa: This office is a total scam. They do not seem interested in helping patients; instead, they focus on offering loans. The main representative presents herself as very experienced—and I believed her because she is so convincing, even making alarming statements like, “Your teeth are going to fall out if you don’t do the treatment.” I already have a loan, and the work hasn’t even started, yet she is now saying I will need an additional $14,000 loan. A considerate dentist would focus on completing the essential work covered by Delta Dental first, then discuss other options or wait until the following year’s coverage—especially if the patient is not in pain. The process begins with a tour, followed by being slowly led into a small office, where the loan discussion begins.
Thank you for bringing this matter to our attention. Patient experience and transparency is extremely important to our new Doctor Lavian and our new management team. We humbly ask that you called to make an appointment and give us a chance to make this right as each, and every member of the surrounding community and past and future patients are extremely valuable to us, and if given the chance we would love to get a chance to meet you and hear your concerns.
Experiencia fantástica: great place for everyone because here you will get all treatment in 1 roof. dr and her staff is so supportive and composed they gave me valuable advice for my treatment. i would definitely recommend to everyone to this place thanks Dr noor
Experiencia fantástica: I had a phobia going to the dentist but after coming to Dr Noor's clinic everything went so well that I highly recommend everyone whosoever is having the fear of fa ing dentists . She is the best dentist in the Norwalk town . I really appreciate her work .
Experiencia fantástica: The doctor was very kind and gentle with me. I came here on an emergency and they TOOK ME SAME DAY!! The doctor explained everything
Experiencia fantástica: I was able to get an appt same day. Staff was very nice and caring. Dr. Noor is amazing and cares about getting your teeth healthy. Super compassionate too.
Experiencia fantástica: Had a good experience would recommend
Experiencia fantástica: Staff makes you feel welcomed and caring. Very approachable as well.
Experiencia fantástica: Dr. Noor and her staff were very supportive and thorough with my initial examination. The office made every effort to make sure I was comfortable and to provide the support I need. Very highly recommend!
Experiencia fantástica: Dr noor is incredibly gentle and attentive. The entire team made me feel comfortable from start to finish. Highly recommend for anyone looking for a stress free dental visit
Experiencia fantástica: Lupe did a great job with my cleaning
Experiencia fantástica: My experience at Norwalk village dental was great and the staff is very friendly. One staff that I remember was Lupe she is so friendly and attentive on my visit.
Experiencia fantástica: Great customer service. Doctor and nurses very polite. Dental work area very clean. Highly recommend .
Experiencia fantástica: Dr Noor is the best and I visited her for the first time and she is so professional, I would highly recommend everyone if you looking for the best dentist . She works according to the patients comfort and this is what makes me visiting as well as recommending her to all. Words fall short .
Experiencia negativa: Two stars only because the staff were incredibly helpful and polite. They have a nepresso machine which is delightful. Unfortunately I did not appreciate Dr. noors bedside manner. I came here for regular cleaning (7 mos ago)after having done deep cleaning a year ago. But Dr. Noor continue to pressure me to do Deep cleaning first. She explained that if I did regular cleaning first then later my insurance would not accept deep cleaning in the future.Of course the insurance offices are closed on weekends so this is all speculation . Then she gave me a quote of 2,500 for some cavities and 210 for the deep cleaning with the insurance. Obviously I immediately thought the prices here were absurd. I keep explaining to her that this is way over what I normally pay for dental cleaning even with insurance. Then she had the audacity to ask if I’m a housewife; presumably because I’m so concerned about the prices!!! I had mentioned I can call my insurance on Monday and reschedule again for Monday.God forbid if you have any day of the week off you are considered a “Housewife”. I actually work full time which is why I even have INSURANCE in the first place. Dr. Noor is very rude and an inconsiderate person to work with. She has absolutely no bedside manner. Please do not hesitate to seek a Professional Dentist elsewhere.
Experiencia fantástica: They have the best staff, are very helpful and gentle. Get the job done quick!
Experiencia fantástica: This is my first time visit at Dr noor's clinic and I had an excellent experience. I highly recommend everyone
Experiencia fantástica: Good customer service. Staff are very nice and helpful
Experiencia fantástica: I Highly recommend this dental office for any dental work done. I had an appointment at 11:00 am and came in at 11:15 am as a new patient and i was still attended gave me a tour first of the dentist office and while getting xrays done maria always made sure i was comfortable very proffessional and like that the area was clean.
Experiencia fantástica: This is a very good place . Great consolation and I have new hope with my teeth. Thank you to all the doctors who helped fix my smile . Highly recommend
Experiencia fantástica: Great experience.They were very explanatory and GENTLE. Staff is very friendly and empathetic. I’ll be bringing back the rest of my family. Highly recommend if you are looking for a new Dentist you can trust.
Experiencia fantástica: Very nice dental Office. Very thorough Dr explains the procedures and the issues of your teeth. Works with you for dental plans
Experiencia fantástica: I love dr noor office i came Iike 4years and I came back today 2/21/26 because I had a concern with a tooth ( discoloration) and she going to help my problem once again we need more dentists like dr noor she try to work with you as much as she can because dental work isn't cheap♀️ but it for your health. She great and her staff is to the that why she been in business for so many years. Even tho im scared little dr noor ease that nervousness away
Experiencia fantástica: Very informative dentists! Palak taught me that I was (and most of us are) brushing and flossing incorrectly so it was nice to learn.
Experiencia fantástica: Dr Noor is the best Dentist . Her office is so professional and has great team who is helpful and go out of the way to help the patients and they give lot of discounts and work with you. They did a beautiful job in my teeth. I am very happy Thank you Dr Noor
Experiencia fantástica: Great service, everyone was polite. Doctor does a good job of explaining treatments and procedures. Also recommends a lot of great ways to keep your teeth healthy!!
Thank you for taking the time to share your experience. We’re delighted to hear that our team made you feel welcome and that the doctor’s explanations and recommendations were helpful. Providing clear guidance and supportive care is always our priority. We truly appreciate your feedback and look forward to continuing to support your oral health.
Experiencia fantástica: My experience was great. The staffs where really attentive and would make sure everything was right. They are really professional I would totally recommend them and come again. I did a deep cleaning and it was fantastic.
Thank you for sharing your wonderful feedback. We’re thrilled to hear that our team’s attentiveness and professionalism made your visit a great experience. It’s fantastic to know that your deep cleaning went smoothly and met your expectations. We truly appreciate your recommendation and look forward to welcoming you back at your next visit
Experiencia fantástica: Amazing work done and best staff service anyone can ever ask for
Thank you for your wonderful feedback. We’re thrilled to hear that you were pleased with the quality of our work and the service provided by our team. Delivering exceptional care and creating a positive experience for every patient is always our priority. We truly appreciate your kind words and look forward to serving you again.
Experiencia fantástica: Great customer service!!everyone is so nice and make sure you are doing ok while working on you..i recommend this place amazing staff and doctor… the dental hygienist did a great job she is very nice and careful and I loved that she kept asking is I was ok ..also Dr.Choi is such an amazing doctor..always makes me feel less nervous and makes sure I’m doin ok. Dr.Choi is top tier one of the best they have :) thank u so much
Thank you so much, Vivianfor your kind words. It meant a lot to us that you felt cared for and felt comfortable during your visit. We look forward to seeing you again and continuing to take great care of you!
Experiencia negativa: Extremely disappointing experience with this office, especially regarding billing practices, treatment recommendations, and patient rights. After deciding to terminate treatment, we requested an itemized statement showing only services already performed and copies of dental records/X-rays. Despite completing the required records request and agreeing to pay the records fee, the office delayed releasing records and stated they would only proceed after verifying the account was “in good standing,” which created unnecessary obstacles while financing payments continued. We also felt pressured into costly treatments and charges, including recommendations for procedures such as deep cleanings that later raised concerns about whether they were truly necessary. Patients should be very cautious, seek second opinions, and fully understand financial agreements before signing anything. Another concern is that the high rating online did not match our experience. During visits, there was discussion suggesting patients could receive discounts or incentives related to leaving reviews, which may influence the overall rating perception. Communication has been inconsistent, and there was continued pressure to schedule additional appointments even after clearly cancelling future treatment. Based on this experience, I cannot recommend this office. Keep everything documented and advocate strongly for your rights as a patient.
Thank you for sharing this detailed feedback. The concerns you've raised delayed release of dental records, pressure around treatment recommendations, and any suggestion that reviews were incentivized are serious, and I want to address them directly rather than deflect.
First, please know that Norwalk Village Dental Center is under new ownership and new management as of this year, and I've personally taken over as the practice's owner-dentist along with a substantially rebuilt team. I'm reviewing the practices you described, and I want to be clear about where we stand today:
On records requests: California patients have a right to their dental records and radiographs, and releasing them is never contingent on account status or collections. Under our current policies, records requests are processed promptly per California law (typically within 15 days), and the only fee charged is the reasonable copying fee permitted under state guidelines. If your records have not yet been provided in full, please contact me directly and I will personally make sure they are released to you today.
On treatment planning: I practice conservative, evidence-based dentistry. Deep cleanings (scaling and root planing), fillings, and any elective procedure should only be recommended when supported by clear clinical findings — periodontal charting, radiographs, and intraoral photos and every patient deserves a transparent explanation and the freedom to seek a second opinion. I fully agree with your advice to other patients on that point.
On reviews: We do not, and will not, offer discounts, credits, or incentives of any kind in exchange for online reviews. That practice violates Google, Yelp, and FTC guidelines, and it has no place in our office under current ownership. Every review of Norwalk Village Dental Center should reflect a real, unincentivized patient experience.
On communication and scheduling: When a patient cancels future treatment, that decision is final and should be respected immediately across every channel, phone, text, and email. If you are still receiving outreach, please let me know and I will remove you from all lists today.
I'd welcome the opportunity to make this right. If you're open to it, please contact me directly at [phone] or [email] — I'd like to ensure your records are released without further delay, review any charges with you line-by-line, and, if you're willing, offer a complimentary second-opinion exam at no cost. My clinical background is in surgical and implant dentistry — extractions, bone grafting, and dental implants — so if any of the previously recommended treatment involved surgical care, I'm well positioned to give you an honest, independent assessment of what you actually need (and, just as often, what you don't).
Thank you for taking the time to document your experience. Feedback like yours is exactly what helps a practice under new ownership rebuild trust with the Norwalk community, and I'm personally committed to earning it back — one patient at a time.
— Dr. Alan Lavian DDS
Owner, Norwalk Village Dental Center
Experiencia fantástica: First time here and let me tell you how friendly the staff were . Started with a cool tour from Alma who is very professional . The doctors an there assistant are very caring and honest seems like they will go the extra mile. .
Thank you for sharing your first‑visit experience with us. We’re delighted to hear that our team made you feel welcome and that Alma’s tour set a positive tone for your appointment. It’s wonderful to know that our doctors and assistants came across as caring, honest, and willing to go the extra mile. We truly appreciate your feedback and look forward to providing you with excellent care at every visit.
Experiencia fantástica: I’ve been going to Dr. Noor for around 2 years now and the general treatment has been pretty good, no problems getting appointments, works is fast and throughout, I’d give them a very solid recommendation.
Experiencia fantástica: I feel very good with Dr Noor been coming for 5 years very sweet doctor I would recommend ger for people to come to her dentistry
Thank you for your kind words and for trusting Dr. Noor with your care over the past five years. We’re delighted to hear that her kindness and dedication have made such a positive impact on your experience. Your recommendation means a great deal to us, and we look forward to continuing to provide you with excellent dental care.
Experiencia fantástica: First time here great experience the whole team did great at explaining everything and at doing the procedures as well .
Thank you for sharing your experience with us. We’re so glad to hear that your first visit went smoothly and that our team was able to clearly explain every step of the process. Providing thorough care and making patients feel comfortable is always our priority. We appreciate your trust and look forward to seeing you again.
Experiencia fantástica: It was the best experience I had going to a dentist if they were 10 out of 10 the people are beautiful and the service was amazing. If you’re looking for dentist, you must come here.
Experiencia fantástica: Had a great experience as a 1st time patient. All of the staff are very welcoming and professional. They answered all my questions and educated me on my treatment.
Thank you for sharing your experience with us. We’re so glad to hear that your first visit went so well and that our team made you feel welcomed and supported. It’s great to know that all your questions were answered and that you felt well‑informed about your treatment. We truly appreciate your trust and look forward to caring for you again.
Experiencia fantástica: Saw the dental hygienist she was very patient with me, had very good manner and took her time to ease my anxiety. Left my mouth so pretty and clean
Thank you for sharing your experience with us. We’re so glad to hear that our dental hygienist helped ease your anxiety with her patience and gentle approach. It’s wonderful to know you left feeling confident with a clean, refreshed smile. We truly appreciate your feedback and look forward to caring for you again.
Experiencia fantástica: Friendly staff who take their time to ensure results are satisfactory and take the time to answer any questions.
Thank you for your kind feedback. We’re glad to hear that our team took the time to ensure you were comfortable, informed, and satisfied with your results. Providing attentive care and answering every question is always our priority. We appreciate your trust and look forward to seeing you again.
Experiencia fantástica: Thank You So Much Norwalk Village For Your Assistance Excellent Services God Blessed You Team & Doctors
Experiencia fantástica: Quick service and everyone was very friendly
Experiencia fantástica: Had an excellent time at the dentist pain free and very patient with me
Experiencia fantástica: Today I had my fillings done at this office. Great environment and friendly staff. Dr. Pushpa is the best dentist in my lifetime experience with dentists. I will highly recommend this office and specifically Dr. Pushpa.
Experiencia fantástica: You guys are Amazing! Great energy and Amazing Customer Service. Thank you so much Doctor for all your help and staying over to help my daughter! ♥️♥️♥️♥️
Experiencia fantástica: Visited for dental cleaning and general checkup today, everyone is nice and welcoming. Had a great experience overall
Experiencia fantástica: My wife and I visited Dr Noor’s clinic and it was a very wonderful experience visiting there. The hygienist was very helpful and she explained everything in a very self explanatory way. Thanks a lot
Experiencia fantástica: I am very happy with visit and the hygienist was very helpful . So, surely we are going to come back for our next appointment.
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