Aspen Dental - Wentzville, MO

Experiencia fantástica: Everyone was very friendly, courteous and knowledgeable.

Experiencia fantástica: Everyone was so nice to me. As soon as I got there I was about ready to give up hope on my teeth

Experiencia fantástica: I was so impressed with the professionalism and manners on the phone . Amazing quality in a staff .

Experiencia fantástica: This was my first visit. Everyone was very nice and professional, they are also very knowledgeable. Explained everything that they were doing. They also gave you a plan to help with, to help with

Experiencia fantástica: Very nice and helpful. Audrey is my favorite hygienist.

Experiencia fantástica: My dental hygienist Audrey at Aspen Dental in Wentzville MO. was incredible. She took the time to ensure my smile is healthy and bright. THANK YOU AUDREY!! I had a great experience!

Experiencia fantástica: My review is only for the Wentzville location, Dr. Chandi's office. I have my own story with Aspen, of course that may differ from yours but I have to mention that the Lab Tech, Jodi, is really a godsend. She is so smart and does amazing things with dentures. It's almost like she's an artist and sculpted the perfect teeth just for me. When it was time for my mother to have a denture, I took her to a different local dentist. They did the 3D printed dentures which were ridiculous. Finally after messing with these people for six months, I said to my mother, "C'mon, I'm taking you to see JODI. She will know what to do with these stupid teeth." Mom and I met with Jodi and Jodi gave us her professional opinion on a set of teeth she didn't even make! Long story short, we left that dentist completely, Mom became an Aspen patient and Jodi had her in a denture within A WEEK! One Week. One. And it fit, it is beautiful and has a 5 year warranty. I cannot say enough about this office and the way Dr. Chandi and her team have treated myself and my mother. We love you guys.

Experiencia fantástica: Very nice and understanding and fast but with some class

Experiencia fantástica: Very friendly. Understood my concerns and needs! Took care of me.

Experiencia fantástica: To start off; I Hate Dentist. Probably why I haven’t seen one in 10 years. But that changed the day I got an appointment with Aspen Dental. From front of the house to the back super friendly and very informative. They walked me through everything and especially the insurance. They put together a detailed Dental plan that I’ll actually follow. Go here if you need dental work or just a check up.

Experiencia fantástica: Great team and good service, fast, accommodating and helpful. I love my Hygienist Audrey, she’s kind, patient and always makes me feel so comfortable. She’s the best!

Experiencia positiva: What impressed me was, That I didn’t have to wait for months to get into the The dentist Office, I got in right away and the next day they were working on my teeth, I was really impressed,

Experiencia positiva: The positives: The office is nice, spacious, and clean. The front desk staff was friendly and polite. The negatives: I have really bad anxiety and during my appointment I was hesitant and started crying because I was anxious and nervous. Dr. Robinson made my experience feel very rushed and it lacked compassion and comfortability.

Experiencia fantástica: From the receptionist to the hygienist to the dentist, everybody is very nice and considerate they explain everything as they are taking care of you. I would recommend them to anyone.

Experiencia fantástica: Great customer service. Friendly and efficient staff.

Experiencia fantástica: Audrey has been working on my teeth for a couple years now and she is fantastic.

Experiencia fantástica: Explained amazingly what is going on, what needs done to teeth, and is very amazing to customers. Ps. Complements anyone's styles even. It made my day too.

Experiencia fantástica: I’ve always had great service and treatment there. Love Dr Chandi

Experiencia fantástica: I had a massive toothache on Saturday and they stayed late to take care of. I feel so much better today….Thanks to the entire staff, especially Dr. Chanda, Vianca and Abby

Experiencia fantástica: As much negativity i have heard referencing Aspen Dental, I will have to say my experience was helpful, compassionate, timely, and handled with care. From the receptionist, to the assistant, to the hygienist, to the dentist, to the office manager. Every single person we interacted with were respectful and considerate of how much pain I was in, and finding the best solution. I will return and continue treatment here. I would definitely recommend this office to anyone who not only needs a dentist, but anyone who needs immediate dental care. Because they saw me same day, and helped. While other dental offices "urgent" appointment was earliest 10 days out.

Experiencia fantástica: Everybody did a great job in getting my permanent crowns. They got them early and were able to work me into their schedule a week early. Dr "K", (he wanted me to call him that), did a very thurough and outstanding job. Was gentle and did an expert job. A very busy place, but very attentive to my needs.

Experiencia negativa: I’d honestly give aspen as a whole a zero if I could! I’ve been to St. Peter’s Mo location for myself and had 5 crowns done. Pricing isn’t horrible but dentists have a very “my way of the highway” attitude, I still have nerve pain in one of my crowns, etc… now 2 years later my wife had a dental emergency so I HAD to use Aspen because everyone else is booked out over a month. I’m sitting in the waiting room getting a text stating, “ Unfortunately the numbing didn’t work. They tried 3 times to numb it so I felt most of it” Ummmmmm excuse me?!? Like what?!? So dentists just perform oral work without the patient being numb these days….. I spoke with the lady that goes over finances and scheduling and asked for financial compensation. She stated that since they don’t charge individually for the numbing that there was nothing she could help me with….. Y’all stop giving corporate America all your money. Go back to family practices and support your community!!! Fast forward to 12:12pm they called and followed up asking if they could do anything for me because I left a bad review so clearly we see what their priorities are….

Experiencia fantástica: Friendly, professional, informative, and Quick. Highly recommend.

Experiencia fantástica: It was my first time at Aspen dental. the dental assistant, I beleive her name was Jasmine, was really sweet and made me feel so much more comfortable after I stated I was a bit nervous. Very good place to go!

Experiencia fantástica: I tried Progressive Dental in troy a few weeks prior and they didn't even really care where pain came from just slap you in a chair and quickly throw an expensive procedure at you in another location not even considering you the patient. I will never return. This brings me to my visit to Aspen Dental. All the staff is very considerate of the patient's needs. They worked on a diagnosis and gave me a very detailed plan on how to progress for treatment. I'm not saying that the dental work is any cheaper, but I appreciate their approach which is a stark contrast to the previous dental office.

Experiencia fantástica: Mary was the best! Extremely knowledgable very respectful and overall a great experience

Experiencia negativa: had an extremely disappointing experience here. I spent the entire weekend in excruciating tooth pain and made an appointment online for Monday at 12:15. Around 10 AM the same day, I received a message saying the appointment was canceled. I then called them and asked why and they said because that was during their lunch break . I then explained i was in severe pain and could they still get me in. they rescheduled me for 2 PM. I came in for one reason only: a single tooth that I believed needed a root canal. Instead of focusing on the painful tooth, they began doing a full set of X-rays, scans, and then a full gum probing exam to tell me about my beginning stage if periodontal disease . The hygienist was extremely rough while poking and measuring my gums. I was visibly in pain, pulling away, and saying “ouch,” but she continued anyway. Eventually I asked why all of this was being done when I was there for one tooth, not a full dental exam. She told me I could refuse, and I did. The dentist then came in, gave me a referral to an endodontist and antibiotics, and that was basically it. When I asked for something for the pain, I was only offered 800 mg ibuprofen but she never even put the script in for that. So after waiting all weekend in severe pain, getting my appointment canceled, and then having my entire mouth poked and prodded unnecessarily, I left in worse pain than when I arrived and without any real treatment because I cant even get into the endodonist for a few days.

Experiencia fantástica: Mary was friendly, explained everything she was doing and why it was necessary for improved oral health. This was a great and informative visit.

Experiencia fantástica: Audrey is hands down the best dental hygienist I’ve ever had. She’s incredibly gentle, thorough, and makes every visit comfortable and stress-free. From the moment you sit down, she takes the time to explain everything and genuinely cares about your comfort and dental health. Her attention to detail and friendly personality make going to the dentist a much better experience than I ever expected. You can tell she truly loves what she does, and it shows in the quality of care she provides. I highly recommend Audrey to anyone looking for an amazing dental hygienist!

Experiencia fantástica: Audrey did an awesome job! She made my visit quick and easy!

Experiencia fantástica: Had a root canal done and they finished it with a filling. No pain, wonderful people and service. Audrey cleaned my teeth and did an amazing job!

Experiencia fantástica: Excellent experience!!! The whole staff was courteous, informative, and knowledgeable. They explained everything that was to be done during the visit as well as going forward with my dental care. Thank you to Aspen Dental for the best experience I have ever had. I highly recommend Aspen Dental of Wentzville. Thank you! Sincerely, John T Frame.

Experiencia negativa: My husband went and got some emergency work done it’s a week later and he is having some issues and tried to call in while he is in pain and the only answer he can get from them is go to ER you could feel in the conversation they were just trying to get off the phone and push us or deter him away. The Urgent care and ER had already told my husband to get in contact with the dentist the doctors are amazing but should reconsider some of the staff they have answering phones.

Experiencia fantástica: Came in for a cleaning, had a great visit with Audrey (the hygienist) she was super thorough and friendly. I met Dr. Chandi and Dr. Choudhary who were both great and explained things to me properly. The office manager Lauriel and the DAs Vianca and Ethan were all super friendly and welcoming! Would highly recommend this office.

Experiencia fantástica: Aspen makes everything so easy. The front office was helpful in getting my forms completed and insurance managed. My new patient visit was prompt- the dental assistants are very kind and helped me to relax. The dentists explain everything well. My cleaning was thorough but gentle. I love Aspen and can’t say enough great things about them- THANK YOU Aspen!!

Experiencia fantástica: Wonderful great fantastic experience!!! Could not have asked for a better staff and very speedy process. Sooo much thanks to the whole crew and company!

Experiencia fantástica: Everybody was/is very nice! Thank you guys for all of your time!

Experiencia fantástica: Great service !! Awesome staff , fast and friendly. Best experience at a dental office . Shoutout to Audrey who did a wonderful job cleaning my teeth !!! Ethan and Dr. Chandi were wonderful ! If you’re looking for a new dentist with an amazing team I would highly recommend Aspen in Wentzville !!

Experiencia positiva: One of my implants was failing .They were telling that there isn’t any remedy besides taking it out and lraving me with a big gap in which I wouldn’t be able to chew on my right side.

Experiencia negativa: If I could leave 0 stars, I would. I’ve written a lot of reviews before and only one other one was a one star review, and that was on a Doctor who is now in prison for tax fraud, which I’m sure Aspen Dental is not far behind to being shut down for billing fraud, lying to patients about costs and feeding patients completely false / made up diagnoses every day. The dentist, hygienist, and X-ray tech were all kind —but unfortunately, the office manager completely ruined my experience. She was condescending, unclear, rude and impossible to communicate with. The only reason I chose this office was because it was close to home and I was in pain—I’ve never had dental procedures before and needed quick relief. Had I known what I know now, I would have never agreed to treatment here. I was quoted one out-of-pocket price upfront (which I paid—nearly $4,000 in full that same day first time ever being here), only to later be told/ billed I owe close to another $1,000+ in additional charges that were never clearly explained or agreed to. I never signed anything outlining these costs. There are also questionable charges on my bill, including multiple sedation fees that don’t match the procedure time and a medication I never received. I even called ahead of my post-op appointment (I also had to call and make this follow up appointment because they never did ) to confirm there would be no charge and was told there “shouldn’t be,” but she would not give me a clear answer. When I tried to get clarification, I was met with attitude (calling me hon in a very passive aggressive way) instead of help. After my appointment, I waited to speak with the office manager again, only to be brushed off and never receive the promised follow-up call. I was also told my insurance only covered minor work, yet they still billed my insurance while expecting me to pay over $5,000 total for a single molar extraction and bone graft. Due to the lack of transparency, conflicting information, and unprofessional behavior, I’ve escalated this issue to regional and will not be paying charges that were not properly disclosed. I will be pursuing this through the appropriate channels. Very disappointing experience.

Experiencia fantástica: EXCELLENT EXPERIENCE! The entire team was not only attentive and friendly, but also incredibly efficient. DA Vianca was gentle and caring, making me feel comfortable right away. Dr. Choudhary took the time to listen to all my concerns and explained my options clearly and thoughtfully. Mary, the hygienist, was very thorough and made everything easy to understand. Lauriel at the front desk was welcoming and personable, ensuring a smooth and quick check-in and check-out process. Even Quinn (RM) and Jodi (Lab Tech) took a moment to check in, which made the whole visit feel truly exceptional. Highly recommend!

Experiencia fantástica: Audrey did a fantastic job. Very thorough and professional

Experiencia fantástica: I had a great experience from the beginning until the end. Isaiah, Mary, Lauriel, and Dr. Choudhary were absolutely wonderful. Thank you for making me feel so comfortable.

Experiencia fantástica: Audrey was so kind. I have anxiety going to the dentist but she made it as easy and pain free as possible. Because of her I’d recommend anyone to go there. She takes her time and makes sure to explain everything before she starts. 5 stars for Audrey.

Experiencia fantástica: Very nice, attentive, and to the point which I love. Liked that I could just walk in.

Experiencia negativa: I have never written a negative review in my life, but if sharing this helps prevent even one person from experiencing the pain, frustration and humiliation I encountered at this practice, then it's worth it. To begin with, Dr. Chandi has about as tenuous a grasp on the English language as she does on general dentistry. Her communication skills are sorely lacking, as is her skill set. There are 2 office managers, one who is entirely decent, however the other has a complete lack of empathy, tact and professionalism. The way she spoke to me as a client left me dumbfounded. She has the type of personality where I can only imagine that in her time off she enjoys euthanizing puppies - LOL a bit of humorous hyperbole to make my point - she is beyond unpleasant. The hygienists are kind and professional, however when one forgot a step during my impression, Dr. Chandi felt it necessary to drag him into the room to interrogate, berrate and embarrass him in front of me. It was so uncomfortable and unprofessional. I'm only skimming the surface in relaying my horrific experience, but I hope this is enough to warn others from giving their business to, and placing their trust in such a horrifically run practice. I have no doubt they will try to respond to this review with platitudes and attempts at shifting the blame, but don't be fooled. There are plenty of great dentists out there; do your research, read reviews and advocate for yourself!

Experiencia negativa: My company switched dental insurance so I went to Aspen Dental. I made a hygiene appointment to get my teeth cleaned. The staff was wonderful, but they never cleaned my teeth. Instead, they said I had periodontal disease and needed to spend $3,800 for a two hour follow-up appointment. I told the sales person that I only wanted my teeth cleaned and she told me that they couldn't do that bc it would be "unethical". I've been in the healthcare business (including dental) for 33 years and that is not true. All they have to do is present me with a document that says they made a recommendation and I sign it acknowledging that I declined the service. Then they should have proceeded with the cleaning which is what I was scheduled for. This appointment was two hours of my life wasted that I'll never get back. This cost Aspen Dental 5 patients. My wife and I and our three kids. Poor business decision to say the least.

Experiencia negativa: Avoid!! They diagnose everyone with periodontal disease which instead of 2 insurance covered cleanings a year it’s 3 hour intensive cleanings 3xs a year at around $1400 WITH insurance!! I’ve visited 2 independent dentists that found absolutely no bone loss to suggest periodontal disease. Nevermind about 5k in additional ‘issues’ that the 2 other dentists didn’t see at all. I booked a cleaning, went in for a cleaning. Instead they took a bunch of X-rays and charged me and my insurance. Yearly X-rays are always covered but theirs weren’t fully covered to the tune of $300+. Not only that but they literally emptied my insurance benefits for the year. I initially signed their treatment plan, read reviews of Aspen on BBB.com (better business bureau- which are awful reviews!) and cancelled their plan in less than 24 hours. They billed my insurance instantly and several years later despite complaints to Aspen and my insurance they literally kept all my benefits. Is that not the definition of insurance fraud?? I didn’t realize until I went to another dentist and was informed I was out of benefits that year and the only place I went to was Aspen, that despite booking a cleaning appt and paying $300 in X-rays I never even got my teeth cleaned!! On top of that, after X-rays the office manager takes you into a little room and it turns into odd, high pressure timeshare sales presentation. I felt bullied, confused why a lay persons was goin over my apparent dental needs (not the actual dentist) and really disgusted with the whole experience. I’ve read Aspen is apparently ‘individually owned’. They aren’t. Dentists are ‘allowed’ to ‘purchase’ their chain, can’t change anything and are only allowed to ‘sell’ it back to them for an amount Aspen agrees upon. What an awful company… Go to your local dentist! Keep money in your community. People needing dental work; everyday people, teens, seniors, recovering addicts, single parents, etc, etc don’t need to give their money to corporations that dish out bonuses to millionaires/billionaires….

Experiencia positiva: I went into Aspen Dental - Wentzville office to get my wisdom teeth extracted. Going into my appointment I was very nervous as I’ve struggled with anxiety my entire life. The check in process was quick and painless. I didn’t wait very long before I was called back to my room. I explained to Maddie that I had anxiety and was very nervous about my appointment today. Words cannot express how absolutely amazing she was at getting me to calm down. She checked my blood pressure and it was too high due to being so nervous. She talked me through the entire process with extreme compassion and professionalism, she even walked me through breathing exercises. My heart rate dropped and my dentist Dr. Chandi entered the room. Dr. Chandi was very patient, understanding and did her best to make this a painless and comfortable experience. The only reason I didn’t rate my experience five stars is because when I booked the appointment, I felt like whoever I was speaking with over the phone had a hostile attitude towards me until I provided my credit card information. It was almost like she had something against me until I proved to her I had the financial means for service and it left me feeling unvalued. Dr. Chandi, five star service. Maddie breaks the charts and they’re very lucky to have her on their team.

Experiencia fantástica: they as always went to the wall to make things good for me. I am a Trucker an it is hard to schedule appointments the Dental implant Tech. worked with mw to fix my broken lower fixture.

Experiencia fantástica: Vianca was so helpful and patient, she took time to help explain the ins and outs of what she was doing… Was a great start to our morning!

Experiencia negativa: Not for me! Have had to change dentist a couple time in the last few years because of retirement and insurance coverage changes. Three total. Not one of them claimed that there was a major concern with tooth, gum heath, other than wanting to do good cleanings a couple times a year. I have been told by all of them that I was all caught up and should just need good maintenance for the foreseeable future. Seems that every time I've had to change dentist, the new place seems to find one thing faily magor to start out with that is going to go beyond my basic coverage. I truly felt that I was being coerced to get treatments before they would become my provider for routine maintenance. Still looking for the proper provider!

Experiencia fantástica: I just recently had my first visit, friendly and very professional staff! I must say the dental assistant Isaiah was awesome, he was so sweet and professional, The manager also very sweet and helpful! Great office overall!

Experiencia fantástica: I don't leave reviews, but I just had to this time. This is by far the best dental office I have ever been to. The entire staff was amazing. After my initial appointment when I found out what all was needed I was a little worried. Every dentist I have ever gone to was always painful for things like fillings even though they swore I should be numb. My pain was always ignored. Dr. Choudhary checked, listened to me, and gave me an additional shot. Apparently my nerve is really deep and the pain all these years was totally preventable. Her and the dental assistant also checked in with me constantly during the procedure. This was the only filling I ever had that was totally painless. The office staff, hygienist, and dental assistants were fantastic as well. The entire staff seems to really care about their patients. The whole process was effortless, painless and sooo quick.

Experiencia fantástica: Isaiah is so gentle and kind. This world needs more people like him. Made the whole dental experience enjoyable and stress free

Experiencia fantástica: As a first time patient my experience at this location was so breathtaking. The entire staff was super friendly and knowledgeable. Ethan was so nice and made my visit smooth! Thank you all

Experiencia fantástica: A great dental office with a friendly, professional staff that truly makes you feel welcome.

Experiencia fantástica: From the xray tech, to dentist, to hygienist, to the scheduler, this place is amazing. I loved my experience!

Experiencia fantástica: Go see the hygienist Audrey- best cleaning I’ve ever had!

Experiencia fantástica: Visited Aspen Dental. My dental assistant is MADDIE made me comfortable and she’s very attentive to my needs. Efficient and friendly.

Experiencia fantástica: Wonderful dental place. Susan the assistant was very nice and helpful, dr chandi was very caring and helpful telling me what to expect for my upcoming appointment. Lauriel the office manager was awesome explained everything where I could understand. Great place highly recommend

Experiencia negativa: Everyone was friendly and professional. They helped work through any questions we had to make a game plan for moving forward. Update: They trick you with that first visit. It all goes down hill customer service wise from there. Much better options out there.

Experiencia fantástica: They have been great and more than accommodating from their front desk all the way up to the doc. Special shout out to Kendra for helping me with financing and being more than sorry for things outside of her control. Very nice place with even nicer people. Highly recommend

Experiencia fantástica: Quick to get me in, very easy to ask questions and get all the details I needed. Showed a full rundown of the cost. Very friendly and professional staff!

Experiencia fantástica: Wow this place was so great! I came a little early and the front office staff was so wonderful and was able to fit me in early. Marissa or Melissa (dont remember lol), Abby, and Taylor were also so generous in easing my dental anxiety while I filled out my medical history. Susan did a wonderful job doing my xrays, she was very nice ans gentle. Shawna was very nice. Dr. Shoudharie explained everything to me in depth. The Office Manager Lauryl was also so great, Im not the best at understanding so she helped me navigate everything and was so patient with me lol. I highly recommend this place and I cant wait to come back! The whole office was just so amazing!

Experiencia fantástica: Ethan was very professional while answering questions. Lori Took her time to explain each step as she went. Dr. Hajira Choudhauary went over the health of my gums and teeth. Then worked dental care plan with me. From the front counter and billing to the staff in the back and the doctor. I am fully satisfied and appreciate each and everyone of them. I highly recommend this dentist office!

Experiencia fantástica: I was very impressed by their professionalism. They were all very courteous and knowledgeable. I needed a new dentist and am glad I took a chance with them.

Experiencia negativa: RUNNNNN from this facility and find an honest, patient-centered, true dental facility. They are deceptive in their practices and do poor work. They charge for things that were never discussed, lie about costs and procedures, and offer very poorly made dental devices. Their customer service is a joke. If you question them, you better expect to receive the runaround with zero resolution. Expect bogus finance options and numerous issues with your insurance as well. Hands-down, the absolute worst dental facility ever!! These experiences don't apply to just my household either. Our friends and family have had mirrored experiences as well.

Experiencia positiva: Everyone was very kind. Took a very long time, 2 hours for an initial checkup. Receptionist seemed a bit lost or preoccupied but was nice. Cannot afford to continue treatment there however as it is very much out of my price range for what they say I need, even after insurance. I also do not believe that my 18 year old kid needs 10k in work because she has periodontal disease. Giving a three because the service I did receive was phenomenal and thorough. I think it was slow just because they got busy right at the time of my appointment. I do think the periodontal disease is a gimmick and we will be looking for a second opinion.

Experiencia fantástica: The staff was really nice and did a great job making me feel comfortable and at ease. The doctor was Awesome And did a great job putting on my new crown

Experiencia fantástica: From the start we had a great experience. They have a nice staff, very professional, who do their best to get you in when you need to be seen. We got a same-day appointment, and they do walk-ins as their schedule permits. They're very thorough in letting you know the prices and steps needed to get your dental health back on track. I really appreciate their flexibility in scheduling, and they're the nicest people I've ever come across!

Experiencia negativa: Came in for a clear aligner consult and left with severe stage 2 periodontal disease with irreversible gum and bone disease that they can treat for $9500. I’ll have to do the $9500 worth of work before they consider me as a candidate for their aligners. Hygienist was highly condescending when she saw I was going against her diagnosis.

Experiencia negativa: My appointment was12 on a Friday I walked to the door it was locked.Another patient walked out so I knocked on the door, I was told the Dr had left because I wasn't there 15 minutes early. Which I was not told to do since I filled out my paperwork online.. The hours listed on the window aaid opened unril 3pm. Rude and argumentative receptionist ....I will NOT be going back

Experiencia fantástica: I went to Aspen for a checkup and everyone was amazing! Audrey did my cleaning and was amazing, so gentle and she really helped easy my anxieties. Abby at the front was really funny and informative, we bonded over the same name lol. Lauryl the Office Manager was also very nice. I will be back!

Experiencia fantástica: Well I'm a 48 year old that has alot of anxiety when I go to the dentist . This place from the front staff to the back staff and All of the providers are amazing. It's like going to my aunt's house lol but when I told the dentist I wasn't eating due to me not wearing my teeth she shared how important It was and was genuinely concerned I promise my dentist is short but powerful and loving ty Aspen dental

Experiencia negativa: Took my twenty year old daughter to this place today for a broken wisdom tooth. An hour after she goes in the back she comes out crying and very upset bc the sales ppl in the back somehow convinced her she needed many thousands of dollars worth of work to save her smile??. Obviously I understand that ALL dentists typically try to sell you something. But to push so hard on a young girl who doesn't know any better is reprehensible to say the least. Especially a young girl who has already fought through more hardships in her young life then most adults. And to have Zero consideration for the pressure you are putting on the mental state of ppl just to sell some dental work!?!? They don't see people, they see opportunities to make a sale.

Experiencia negativa: I went to Aspen Dental in Wentzville today. Walked in the door and was immediately charged 29.00. Got into exam room and was told there was nothing they could help me with and charged me another 165.00. Left there in tears.

Experiencia positiva: Staff was friendly and professional and upfront about prices, but I was not prepared for it to be so freezing cold in there. I was very uncomfortably cold in my sweatshirt, leggings and sneakers for the duration of the 2hr visit. Next time I will dress in 3 layers, and extra thick socks to stay comfy and warm, best to be prepared, but maybe if someone sees this they can turn on the heat a little

Experiencia negativa: Took wife to them, they called to verify insurance a week prior. Showed up on appointment day and they still hadn’t verified insurance. Had to have my insurance company walk them through the verification process. They apologized and said we’re and still learning. Wife was just there to get a teeth cleaning. My insurance pays 100% for everything except surgery. They came back with it going to cost recover $2k out of pocket for a teeth cleaning with cleaning gums and some other things. I just had the same thing a couple years ago with this same office and needed a root canal. Cost me $300 out of pocket and that was just for the root canal that I had to go see am orthodontist for and come back for the crown.

Experiencia negativa: I have been going back and forth with Aspen Dental for a denture implant. I was assured (after being failed by DDS Dentures and Implants) who initially installed 4 implant studs, 1 of which failed and was removed, that Aspen Dental St Peters office could replace the failed stud and give me a new implant denture with 4 studs. I allowed Aspen Dental to replace the stud and create a new replacement implant denture that would fit and work out perfectly for me. The issues began with the temporary denture they created for me after adding the new stud. The temporary denture was ill fitting and caused me extreme pain. I had to visit the office numerous times to get a somewhat comfortable fit. Everyone who knew me knew I had a denture due to how it fit. It completely altered my facial appearance and caused me to only go out when absolutely necessary. I had to wear this ill fitting denture for 6 months! When I finally received the final denture in March or April of 2024, I was happy for a while. The new denture was also ill fitting and numerous adjustments were made, however, I kept having problems with the new denture and it broke in half while I was on a vacation in December 2024! I had to wait until I returned home to get into see the dentist. I was informed the new implant stud failed and would need to be removed and a new replacement denture would have to be made using only 3 studs. I was told that I was being transferred to the Aspen Dental Wentzville location because the dentist at the St Peters location was leaving to go to Texas! I allowed the Wentzville office to remove the failed stud and make a new denture which I was unknowingly charged for!!! In February of 2025 I received a new implant denture. I have been back to the Wentzville office numerous times (at least 7 times) this year (about every 3 weeks) due to a tooth popping out here and there! On one occasion a dental assistant told me “oh that happens all the time” I was appalled!!! The last time I had to go to the office for a tooth that popped out, I said to the tech “can I go at least 3 months without having a tooth pop out of this denture”!!! Well I got my wish, it’s been 3 months since I had to go back. December 1, I went on a vacation with my husband and the first night a tooth popped out. Mind you these are front teeth. I am so disgusted and disappointed with the level of care and nonchalant attitude of Aspen Dental. Each time I have been to the office for this issue, multiple staff members will walk by snickering like my pain, suffering and embarrassment is funny!!! I have been embarrassed to the hilt, my self esteem has taken such a hit that I am totally depressed. I am requesting a full refund!!!

Experiencia negativa: I felt like I was being scammed from the start. Went for a a checkup and cleaning. Lots of X-rays. My wife and I both were told we had Periodontal disease. $11000 for that and a couple crowns. I’m getting a second opinion. Oh yes the hygienist said there wasn’t and need for cleaning it didn’t do anything. I’m 79, been going for cleaning and check up 2 times a year for about 70 years. I’ve never had this disease mentioned and have always been told cleans were essential. I’m probably not going back.

Experiencia negativa: This office diagnoses every patient with periodontal gum disease. This is a SCAM do not go here for dental work. I am now in debt $3,700 for 8 cavities which they only treated 6/8 of them and gum laser procedure.

Experiencia negativa: Have gone to Aspen Dental for a couple of years now. Always has been a good experience except for today. Went for a cleaning. Did not get a thorough cleaning - only a partial.

Experiencia negativa: Stay Away, Save Money! Well, my long story started with immediately available appointment, now I know why. I got charged $1100+ for “deep cleaning” according to their treatment plan. They mentioned it was per my insurance plan but when I received my insurance EIB - I was in shock. There was huge difference between their charge vs insurance for each procedure. For first half cleaning, my insurance approved the whole claim except 2 procedures and patient responsibility is only $160; insurance denied 2 procedures as they failed to submit needed measurements. (Not sure why they don’t have those measurements) For 2nd half cleaning, claim is not processed yet. They submitted it in Jan’25 while cleaning was done August’24. Not sure why!!! Tired of following up. Moved out to new dentist, it was hard to get an appointment with the new dentist but worth waiting long for better treatment, better out of pocket expenses. Update [4/30] last week, I called corporate customer care, very friendly and kind to look into my case in detailed. Looking forward to it. Meanwhile I received another bill of $600 from Aspen for the denied claim because they were unable to provide my treatment documents. Update [9/25/2025] Returned a call to a voicemail from Aspen Dental. They opened a case which was closed by their corporate office and couldn’t explained why I owe money. Just trying to steal money.

Experiencia fantástica: I had a tooth problem and they fixed it and more. I really appreciated everything they did for me. I will definitely be going back.

Experiencia fantástica: Very friendly staff! I have severe social anxiety and doing things like going to the dentist is very difficult for me. From the very beginning of my experience at Aspen Dental in Wentzville, MO. I was made very comfortable. The staff was very friendly and made me feel very at ease. Also, they listened to my concerns and were not in a hurry to just push me out the door. I highly recommend them and would gladly go back to see them.

Experiencia negativa: My gf has perfect teeth. she went in and she too has been told she has periodontal disease. we are getting a second opinion, and if she isn't told she has the periodontal disease we will be reporting this SHAM of an office to the state dental board, as well as anyone else who will listen. I will do everything in my power to get this place shut down. There's plenty of evidence at this point. SHAME ON YOU Update: SHE HAS 0 BONE LOSS. this place needs to be shut down immediately!!!

Experiencia negativa: If I could have gave less would have. Worst place ever. Office staff was ok as well as young man doing the xrays. Dentist would not pull either one of my teeth I went there to have pulled. She said ethically she could not pull good teeth. She wanted to put a crown on a tooth that had the side broke out of it and the other tooth had a cavity filled in it years ago and had another cavity in another spot same tooth causing me pain. They had no intentions of pulling anything for me. When I made the appointment I specifically told them I wanted two teeth pulled and asked if they had someone there that could do that and was told yes. Day of appointment was told only there once a month. Most crappy service from the dentist,. And to top it off when I said we are done, I told them I wanted copies of my xrays as I was sure myself or my insurance was paying for them they literally printed them on copy paper. What a joke would definitely not recommend.

Experiencia negativa: I don't write reviews but this was awful. I woke in such bad pain and they could see me right away. I was completely dismissed on my pain and was told I could make an appointment with another Dentist for a root canal. They only really took pictures so I am not sure how they gathered that besides the fact that I told them water made it better. The rest of the appointment was trying to get me (in excruciating pain) to sign a $1500 contract for a deep clean saying I had periodontal disease and this was the only fix they had. Nothing to do with my hurt tooth. I was able to get in with my normal Dentist at Parkway Dental and the fixed me the same day. Do not go to this place. They don't care. Weirdest thing was, when i called the person who they referred me to, she kept telling me the Dr I saw was a man. I saw a woman. She said she only knew one man Dr by that name and no women. So either they tried to trick by not being seen by an actual Dentist or there is something weird going on. Either way, don't go here.

Experiencia fantástica: Aspen dental is the best everyone there is great! Getting dentures from them and this is the best experience I’ve ever had in the last 15 years.

Experiencia negativa: We will not return to Aspen Dental. We came for one tooth that had broken off. We had a referral from an Endodontist saying the tooth could not be saved. We spent three hours in Aspen Dentals office. The hygentist couldn’t get the scanner to work properly, we waited without seeing anyone for an hour, while listening to staff laugh and sing down the hall. When we FINALLY got to talk to the doctor, she referred my daughter to an oral surgeon. However. We then had to speak to someone to schedule the appointment. She told us that my daughter needed over $7,000 in dental work and we could NOT schedule an appointment to take care of the broken tooth without paying or financing the entire $7,000 amount she quoted. The would not help my daughter remove her broken tooth which was causing her pain until I paid them an exorbitant amount. We went to another office who DID remove the tooth with no problems and we are now working on those other things she needed. On our own terms and ability to pay. Aspen Dental is questionable, at best.

Experiencia negativa: If you read the reviews, you'll notice the reply's are cut and paste. Just the names have been changed. The negative reviews are the repeats for sure. I haven't used this company, but the pattern of what people are saying is a BIG RED FLAG.

Experiencia fantástica: Staff is nice and they have a nice waiting room Fot kids Dr Lien and Ethan did a great job at my extraction and bone graph

Experiencia fantástica: Great dentist office. Very friendly and nice, also fast. They offer waiting rooms with tvs and toys to entertain kiddos definitely recommend this place

Experiencia negativa: This was my first experience and I waited for 2 hours total during this trip and the only thing that came out of it was imaging and a consultation that resulted in them needing me to spend thousands of dollar on dental work. I have never had a cavity or anything because my teeth are healthy and this was very disappointing for a first impression experience. They also discussed in front of me how a tech walked out on her patient. Not very professional in my opinion.

Experiencia negativa: Beware!! I was told I had gum disease and bone loss and would have to get an extensive gum treatment. They make you “fill out this tablet form to see your options” DO NOT DO IT!! It is for financing. I am reaching out for a second opinion. Feels like scam.

Experiencia fantástica: I visited Aspen with my spouse, Louis Clayton and was treated very very professional. Didn’t have to wait very long and the office staff, including the doctor explained what was needed in great detail to improve his appearance and health. I would recommend Aspen Dental in Wentzville without any reservations. Thank you Aspen

Experiencia negativa: Reading the reviews of this place made me realize I needed a 2nd opinion. I was told I had gum disease and bone loss and would have to get an extensive gum treatment. I’m a healthy individual who never even had a cavity before but after getting a 2nd opinion I was told my teeth are perfectly healthy. Be careful at this location.

Experiencia fantástica: This place is wonderful! The staff and doctor were both kind and excellent! I was able to schedule an appointment for my mom right away. They did an X-ray and removed a tooth all in a few hours. My mom doesn’t have insurance and they have affordable payment plans which is great. We plan on going back to take care of some other issues with her teeth. I may switch dentists myself now.

Experiencia positiva: I was very impressed with the Wentzville location. There is a dental assistant that is worth mentioning, her name is Bianca. She listened to everything I had to say and genuinely cared. My dentures have never fit better & they were totally affordable! Thank you Aspen Dental!!