Zak Dental - Santa Barbara

Experiencia negativa: If I could give no stars i would. The dentist was obviously having a rough day. I asked him to explain what he was doing and he was impatient and rude. I told him I didn’t need him to talk to me that way. That I was a trauma survivor and just needed him to explain the steps. He got frustrated with me and I started crying in his chair. I needed the work done and I thought about getting up and just leaving. He mellowed out and finished the job. I asked his assistant if he was always like that and she said yes. I can’t imagine what it’s like working with a man like that. They sell you their “membership” which includes extra cleanings … I bought the membership but after this interaction…I’m going to finish up this work I need done and ask for a refund because the membership they offer doesn’t pay for respect or common courtesy. Bed side manner doesn’t exist here. Apparently they don’t teach that in dental school.

Experiencia negativa: This place sucks. I get the worst cleanings and the worst service here. They don’t care at all.

Experiencia negativa: I hate leaving negative reviews, but unfortunately, I can’t say anything positive about my experience here—and I can’t even speak to the actual dental treatment because I never received any. My regular dentist referred me to Zak Dental for a root canal. When I called to schedule, I specifically explained that I had a referral and confirmed that the root canal would be performed at the appointment I was scheduling. I even asked how long I should plan to be there and was told 2–3 hours for the root canal. I remember this clearly because I had to cancel another medical appointment in order to accommodate that amount of time. When I arrived at the office today, I again asked to confirm that I was there to have the root canal done. I was then told that, no, the appointment was only for X-rays and an evaluation—and that they didn’t have any root canal appointments available until the end of September. At that point, I explained that this would not work for me and asked them to cancel the appointment. I was already frustrated that I had rearranged my schedule and canceled another medical appointment based on what I had specifically been told over the phone. What made the experience even worse was the receptionist’s response as I was leaving. Rather than acknowledging the obvious miscommunication, she made a rude and mocking comment toward me. That was completely unnecessary and incredibly unprofessional. I understand that scheduling mistakes and miscommunications can happen. What I don’t understand is being given very specific information when scheduling, arriving to find out that information was incorrect, and then being mocked for being understandably frustrated about it. This was, by far, one of the worst experiences I’ve had with a medical or dental office. I left feeling misled, frustrated, and extremely disappointed with the way the situation was handled.

Experiencia fantástica: Friendly front desk, Edith, is particularly gracious, and excellent hygienists This is an efficient, high tech office that I would recommend.

Experiencia negativa: i was 7 minutes late for what i thought was a cleaning but was actually only x-rays/exam. because they took “too much time explaining” they wouldn’t take me during my allotted timeframe. i had to wait 2 hours for a no-show just to have x-rays to then book the cleaning the following week. when i finally had the cleaning, it was 15 minutes, not thorough, and the dental assistant kept spraying water all over my face and shirt. i left feeling like i still needed to brush my teeth.

Experiencia fantástica: friendly efficient staff...my actual dentist and assistant demonstrated a very high skill level...I was in good hands and felt relaxed and well cared for.

Experiencia positiva: Mixed bag here. The admin side of this business seems highly disorganized. At my initial appointment, they took the scans but then didn't have enough time for the dentist to review them with me, so a virtual follow-up was scheduled. I wasn't sent a link for that appointment; I called and they said they'd send one; and they never did. So I had to schedule another virtual appointment. The dentist who did that appointment was fairly aloof and corrected me when I called him "John" rather than "Dr. John" (while at the same time mispronouncing his own assistant's name). The next appointment was supposed to be some work done, plus a cleaning. After the work part, they said there wasn't enough time for the cleaning, so it was added on to be done at the follow-up appointment. At that appointment they said there hadn't been enough time allotted in the schedule for the cleaning. So I had to come back a third time to get the cleaning done. The staff always seems worn down, which I guess makes sense if every appointment requires multiple reschedules. On the positive side, Alex is a very friendly, competent dentist who's a good communicator and will shoot straight with you about which recommendations to prioritize if you don't happen to have a surplus of time and money to devote to dental work. Enma, one of the front desk employees, was also very kind and helpful with scheduling.

Experiencia fantástica: Love Dr Zak Dental Santa Barbara! Been going there for a couple of years for cleaning n recently for a crown placement. Everyone there is super friendly, helpful n professional. In particular, Edith, she’s amazing! I had to change my appointment around due to unforeseen circumstances; she worked with me, always patient and understanding. 5 super stars!!! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Experiencia fantástica: Patty was fantastic as usual. The best dental hygienist in town.

Experiencia negativa: We scheduled what we believed was a routine dental exam and cleaning, only to discover upon arrival that the appointment was actually a virtual exam with no dentist physically present. This was never clearly explained during the scheduling process. We were later told there was a video sent out regarding virtual appointments, but that does not replace directly informing patients about such a significant detail when booking. To add to the frustration, the office did not open until approximately 15 minutes after their posted lunch-break hours, leaving several patients waiting outside. Overall, the experience was disappointing and felt unprofessional. Clear communication and adherence to posted business hours are basic expectations for any healthcare provider. Unfortunately, this visit did not meet those expectations.

Experiencia fantástica: I have not had teeth all my life. I’ve had teeth with spaces and it even affected my dating and affected people mocking me and teasing me and there was nothing I could do because I had no money to fix them but one day I ran into Zak Dental and they made dentures electronically. It was perfect. I don’t know how they did it but they did an electronically they used high technology and they made me dentures and they were beautiful and it changed my life completely changed my life. I love Zak Dental. I wish everybody in the United States would use Zak Dental. They are beautiful and they’re good people and they know what they’re doing and their customer service is wonderful and they answer questions. They’re kind and much great as they took my insurance and gave me dentures that everybody said looked just like real teeth and they couldn’t believe how good I looked and here’s a picture. It changed my life. I love Zak Tuttle. Sincerely, the happiest patient ever to go to a dentist Steve Crisenberry

Experiencia negativa: X ray machine broke and they didn’t call to let anyone know so there was a huge line up. Waste of time, as always. Additionally, they tried to sell me on thousands of dollars worth of work stating them "urgent." I sent the xray images to a renowned doctor in town who does my current cleanings and past dental work, and he said that was inaccurate information. They did the same thing with my husband, telling him he needed much more work than necessary. Beware.

Experiencia fantástica: The nicest staff on Milpas. The front office, the oral surgeon, every single person there was so kind to me. I had a bit of a day, so much anxiety and they might think I'm nuts but they were all so kind. I'm very grateful and I'm pretty sure they will be my dentist for life. ( They might not like that after today lol) They are the best!

Experiencia fantástica: Just had two extracts done today (May 21) by Dr. Asadorian !! I w as scared to death but, he did an amazing job no Pain, and he calmed me down . I def wanna go back and finish my implants procedures !! Thank you Dr. -Sincerely Joey A.

Experiencia negativa: Avoid this place at all costs. I've had an absolutely terrible experience with this organization, and attempting to list all of their failures would go over the word count possible in this review. Among the many ways this place dropped the ball are: - Cancelling appointments without any notification, only to act confused when I showed up - Scheduling me for a procedure, only to tell me that I didn't need it when I came in - Failing to let me know when my retainers came in, forcing me to call and follow up multiple times asking if they had arrived - When I called to check if my retainers had arrived, I was then told that 'someone' had already picked them up! The list goes on and on and on. I then simply wanted to end any relationship with this organization and get a refund for the treatments I never even received, only to be met with promises of a refund that still has not happened more than a month later (despite being told it was approved and would be complete in 7 - 10 days TWICE), lack of accountability, and eventually, complete silence. It's been more than a week since my last communication with this company, despite several attempts to reach anyone who can actually answer my questions and issue a refund. To anyone who may be considering this place: run as far as you can, and never give them the time of day. EDIT: The company responded, asking me to email or call them to 'discuss my concerns directly', completely ignoring the fact that I've been trying to get in touch with someone for weeks. I both called the phone number and emailed the address in their comment, but I have had absolutely no response from either.

Experiencia negativa: Unfortunately, my experience at this office was very disappointing. I truly regret it, because some members of the staff are very good at what they do. My son had a dental emergency, and we were given an appointment for the next day. However, no one informed me that everything at this office is handled virtually—even emergencies. Every time you go in, they take X-rays and then conduct a virtual consultation. There is no doctor who examines you in person unless you first go through a virtual appointment, where someone else determines the treatment. What’s even more concerning is that when a doctor eventually sees you in person, they often make a different decision, since they can actually assess the problem more clearly. So what happened in our case? We were quoted one treatment, but it ended up being completely different. And even in an emergency, the doctor cannot examine you in person from the start. The receptionist said she would notify the treatment coordinator, but to this day, I have not received any response. The manager was very kind, and the dentist as well. However, it’s hard to trust a process where you are told one thing virtually and then something completely different happens in person. One thing is certain—the billing was very punctual. Disappointing

Experiencia negativa: I see these stories about being rejected if you're 10 minutes late - I was waiting in the lobby and a woman came in who had called ahead saying she was running late. (She said) she was told 15 minutes. She arrived 14 minutes late and they wouldn't honor their appointment. Meanwhile, they took me 20 minutes late after canceling on me twice. I've had an exposed molar for two months. Zak Dental works a thin and delicate system of telehealth to save money, but if one thing goes wrong - they have no problem canceling on you. Their ti. E is important - yours is not. I feel bad for the woman who practically ran in the door and was turned away.

Experiencia fantástica: I had an excellent experience at my recent Zack Dental appointment. The staff “ Tony” was welcoming and professional from the moment I walked in, which immediately put me at ease. The office was clean, modern, and well-organized, creating a comfortable environment. Thank you Dr. Knold for your service and dedication.

Experiencia fantástica: The team here at Zac dental were fantastic. They not only met but exceeded my expectations. Thank you

Experiencia fantástica: They are always so sweet and nice when you walk in. It’s the first face you see and their kindness and joy makes it feel like everything is gonna be ok. Dr. Knolan is the best dentist I have ever been too. So patient and happy and makes sure you are happy with the way your teeth are done before you leave. I already tell others what a great dentist he is and all of you make a person feel at home. Thank you for everything and all you do.

Experiencia fantástica: Second visit to Zak Dental and still happy with my choice. Every question was answered, the plan is always explained clearly so I know what next steps are coming, and Maria and Melissa in particular did everything in their power to address concerns, answer questions, and solve and problem, even to the point of offering an appointment time so I didn't have to wait to long to return for my next visit. Thank you! See you next time.

Experiencia fantástica: Julie was awesome. Very knowledgeable and great personality.

Experiencia fantástica: Dr. Knoll was excellent. He has a wonderful chairside manner, and puts me at ease when I really need it!

Experiencia fantástica: I was having a morning…until I got to Zac Dental and was greeted by Melissa in the Santa Barbara location. She was SO friendly and helpful and put me right at ease. Right away, I was blown away by the experience I had with Emely also. She took my x-rays and 3d images. Dr Koval and Adrianna were also so helpful and knowledgeable. It was an overall positive experience paired with super up to date technology. I found my dentist. Thanks for a wonderful experience!

Experiencia fantástica: Awesome place! Melissa at the front desk is very friendly, and is always happy to help.

Experiencia fantástica: Dr. Penn was great, and the office staff were very helpful and kind.

Experiencia fantástica: Dr. Pinn was so kind. He answered the questions I had about my teeth really well. Thank you!

Experiencia fantástica: Dr. Alex was wonderful. I have a lot of dental anxiety and he was so patient and accomodating. Thank you to the whole Zack dental team!

Experiencia fantástica: Dr Alex was very friendly and a great dentist !

Experiencia negativa: After driving over 2 hours to take my 83 year old father to the appointment, we were told that he failed to sign a document. I asked the man at the desk to simply print it and he could sign it now. The receptionist said that he could text it but did not have the ability to print. He spent about 5 minutes trying to text the form to me. Once I received the texted form I quickly sent it back. It was now 3:10. At that point the female receptionist became rude and stated that their policy says if you are more than 10 minutes late she would have to reschedule. They actually turned us away and told us to reschedule. What a terrible way to treat an elderly customer. Both of the receptionist who worked the afternoon of March 4, 2026 should be fired. I will never do business with them again. I am furious over the horrible treatment of my 83 year old father.

Experiencia fantástica: I was very pleased with my visit. After spending a long time procrastinating on finding a dentist in town, I am happy With my choice and wish I had come sooner. Dr. V and Amanda did a great job and made me feel very comfortable during my visit at Zak Dental and Malissa and Tony at the front desk were awesome too.

Experiencia fantástica: Mellisa was so helpful, enthusiastic, knowledgeable, and treated me with efficiency, and kindness!

Experiencia fantástica: Zak Dental's doing a great job. Thanks for all your help with my dental needs and my two crowns.

Experiencia fantástica: I liked the office I took my son. The front was very helpful and it looked like the office manager was teaching the front how to do things while helping 7 other people. She was very nice and quick helping a room full. I would recommend to others especially if you like new technology the exam on the screen was great! Thanks Zak Dental

Experiencia fantástica: We had a 5 star experience today with Julie the dental hygienist. Our son has Down syndrome and Julie did such a great job cleaning his teeth. She had several good suggestions about how to care for his teeth. Thank you Julie for taking such good care of our son!

Experiencia fantástica: Doctor Alex and aids are very nice and helpful, and the doctor is knowledgeable and he listens to my issues and concerns. Thank you.

Experiencia fantástica: I Actually loved the virtual visit with Dr. Emily. She saw My x-rays instantly and was able to pinpoint everything on a large screen And answered all my questions!

Experiencia fantástica: There was a mixup with my appointment (correct day, wrong month) and I was leaving town the following week but Melissa at the front desk made it happen! All the staff were very accommodating and I am grateful to them for squeezing me in.

Experiencia fantástica: Melissa & Tony were great...Thank You both for a great job well done...GOOD WORK!!!

Experiencia fantástica: I arrived to inquire about treatment and my options. I was met by Nataly at the front desk, she was very pleasant. After speaking with her, Next I had the pleasure of speaking to Melissa. She was very knowledgeable and answered all of my questions. I appreciate her patience and professionalism. I had an exceptional experience, which is rare these days, I don't do reviews but felt I needed to after my wonderful experience. You should know that Melissa is a great asset to have at your practice.You can tell she cares about us patients and takes the time to make sure we feel welcomed and comfortable with our dental treatments/plan and decision to choose this practice for our dental care needs. Thank you again, Nataly and Melissa

Experiencia fantástica: Great service! very professional, The best in the Central Coast!

Experiencia fantástica: I just moved to SB and was lucky enough to find this office and to give it a try! This is SUCH a great office great staff, I couldn’t be any happier with my experience! Melissa helped me with all of my forms and scheduling multiple appointments. The office is super clean and friendly. I am definitely recommending this office to all of my family and friends!

Experiencia fantástica: I had completely satisfied cleaning Of my teeth, super job! Sophia- very knowledgeable and professional. Great job! Dr. Knold is one of the best Dentist in my life of 85 years. Suggestion while giving appointment to be exact city.

Experiencia fantástica: Zak Dental is such a friendly welcoming environment! I needed help with my forms and Mellisa sat with me and helped me and so patient with me and explained everything. Sophie who did my X-rays was great and after she review the virtual exam with me I was so excited to do and well it was great and I loved the Ai. I would recommend this office and I have. Thanks again for being so welcoming and kind it helped ease my dental fear's

Experiencia fantástica: I went in for my appointment at Zak Dental with Dr. Knold, and he was great—such an awesome dentist. He explained everything clearly and has excellent bedside manner. Melissa, the office manager, helped me at the front with scheduling appointments and answering all my questions about insurance and copays. She’s incredibly kind and you can tell she truly enjoys her job. Patty was a great assistant very warm and happy. I also really enjoyed the virtual exam—way better than regular exams, and I loved having my own treatment person. I give this place a 10 hands down. Such an awesome office!

Experiencia fantástica: I had a wonderful experience at Zak Dental. Melissa at the front desk was incredibly kind and helpful while I was figuring out my treatment plan, and the whole office had such a positive, welcoming atmosphere. Natalie also helped me reschedule my appointment and printed everything I needed—everyone was so helpful and organized. I especially enjoyed the virtual exam; it felt very private and informative. I love the new technology they’re using!

Experiencia fantástica: Very happy with the service at this dental office. The Doctors and staff very professional. Paty made me feel with confidence on the whole procedure and the front desk staff very polite.

Experiencia negativa: This is the embodiment of the quote “what’s cheap comes expensive.” Teeth cleanings are mediocre, and teeth whitenings are dangerous. They barely whitened my teeth, and they left me with severe sensitivity for like a month, and it took 3 months to go away completely. I recommend going to a slightly less cheap place.

Experiencia fantástica: A huge thank you to Office Manager Melissa for doing such an incredible job coordinating and accommodating my dental appointment— especially while the office was short-staffed after the Christmas holiday. Her dedication, commitment, and the way she balanced being both personable and professional truly made a difference. Dr. Knold and RDA Patty, I sincerely appreciate your exceptional care, professionalism, and the genuine attention you bring to every visit. Grateful for such an amazing team — thank you all!

Experiencia negativa: I paid a $50 fee to reserve an appointment at Zak dental. I showed up to my appointment on time but never received the deposit back even after following up multiple times. This is unprofessional and unethical.

Experiencia negativa: This is not a typical dentist - you can’t do a cleaning and exam at the same time and they don’t have dentists in-office so you do an “exam” via video call in the office. I was a new patient and called to schedule a cleaning and exam and no one ever mentioned that I’d have a telehealth appointment in their office and that I’d have to come back for a cleaning at a separate appointment. When I went back for the cleaning, they rushed through it and didn’t give me a fluoride treatment. They also tried to upcharge me $140 for part of the cleaning that wouldn’t be covered by insurance. The dentist and staff were quite nice but I would not recommend this practice.

Experiencia positiva: Discovered I took a day off from work for 1.5 hour tx & Dentist says I need a different procedure done first before currently ordered tx. I called billing since I paid out of pocket & they gave me a 7% discount off bill due to the inconvenience and increased treatment plan. The staff , Alicia from billing, Dr. Shaaefer & Melissa are exceptional staff. I would love a larger discount please.

Experiencia negativa: This place is an absolute scam. Do not go here for any reason. They don’t even clean your teeth if it’s your first visit. I was there for over an hour, got X-rays and scans, and was told after the fact that “a cleaning is not guaranteed”. They also couldn’t tell me how long the entire process was going to take. I missed 2 hours of work for nothing. This business is a scam and I will be writing a formal complaint to the better business bureau and the Santa Barbara chamber of commerce. Do not waste your time or your money at this dentists office.

Experiencia fantástica: My experience with Zak Dental has been excellent. On time, courteous and professional staff. Very efficient way to run a dental practice. Very happy with their services so far.

Experiencia fantástica: Dr. Asadorian was very knowledgeable and experienced. He completed my extraction and bone graft successfully and was responsive to the pain it caused. The staff of the surgery center was especially courteous and helpful in answering my questions. The technology used during the appointment process was hassle free, even though I was apprehensive at first. Also, I had a long commute for a late afternoon procedure, but they were able to get me in early for which I appreciated.

Experiencia negativa: Would give this place a -5 stars if I could do not go here at all the dentist here they only care about money It is very clear that they do not care about patients well-being and when they are an extreme amount of pain, One of the most unprofessional dentist office I have come across in Santa Barbara

Experiencia fantástica: It was great meeting with your periodontist Dr Dan; he's fantastic. His expertise was evident as he navigated through my x-rays and examination to develop a comprehensive and intelligent plan for my oral care. His honesty and integrity was refreshing and greatly appreciated. I will trust Dr Dan for all my periodontal needs in the future!

Experiencia negativa: The McDentist Experience: Where Compassion Goes to die: If you’ve ever wondered what dentistry would look like if McDonald’s franchised human suffering, look no further. This “corporate dental service” — let’s call it Grills R Us — is the spiritual opposite of the caring, friendly neighborhood dentist you grew up with. The kind who’d ask about your family, your dog, and your last vacation before gently reminding you to floss. Those days are gone. Replaced by a high-volume, low-compassion assembly line that packs patients in like sardines in a waiting room the size of a broom closet. The receptionist? Imagine a former Folsom Prison guard with really cool tattoos (barff) who’s been demoted to paperwork and now takes it out on anyone holding a toothbrush. She gave orders like she was running roll call. When my appointment time came and went—then another 60 minutes passed—I asked if I was still on the list or had accidentally enlisted in a dental draft. She stared back like I’d just asked her to recite the Constitution. When I finally got a chair (if you can call a vinyl recliner a “chair”), the assistant stormed in like she was being paid by the minute. Fifteen minutes later, after what felt more like a tire rotation than a cleaning, the “dentist” appeared, said less than a TSA agent, and vanished without so much as a goodbye. Remember when going to the dentist meant being cared for by someone who actually knew your name? Now it’s just another stop on the corporate conveyor belt — sterile smiles, dead eyes, and a receipt for your trouble. Whatever happened to bedside manner? Probably outsourced to a call center. In summary: If you want your teeth cleaned by people who act like you’re interrupting their day by existing — and you enjoy the feeling of existential dread between fluoride rinses — this is your place. Otherwise, find yourself a real dentist. Preferably one who still remembers what “care” means. iwill never go back to this place again -

Experiencia fantástica: The staff was very professional and gentle. The dr was knowledgeable, experienced, and handsome. I would highly recommend!

Experiencia negativa: Ran badly. Insane miscommunication's led me to not be able to get my wisdom teeth out. I was told I would but fully sedated over a zoom call. when I arrive to my appointment that was no longer an option. Very hard to get in contact with, slow at answering back. Don’t go here.

Experiencia negativa: Consistently Disappointing Experience - Serious Organizational Issues I’ve given this dental office multiple chances, hoping things would improve, but each visit has been problematic. Lack of Treatment Consistency: During my initial consultation, I was told I needed a root canal. When I arrived for the procedure, I was suddenly informed they needed to extract the tooth instead. This complete reversal in treatment plan, without prior communication, is unacceptable. Financial Issues: When I requested a refund for the root-canal not completed, they wouldn’t process it. Instead, they insisted on keeping the money as a credit for future visits—which feels like holding my money hostage given my experience. They will not let me know what the credit balance is after repeated requests. Poor Planning and Communication: I scheduled an appointment to receive my partial for the tooth removal, only to arrive and be told it wasn’t there, twice! It would have been better to receive a call to say it was delayed. This level of disorganization wastes patients’ time and shows a lack of respect for their schedules. Bottom Line: This practice desperately needs better management and organizational systems. The constant miscommunication, last-minute treatment changes, and inability to coordinate basic appointments make it impossible to recommend. I would advise others to look elsewhere.

Experiencia fantástica: Dr. Nolan was extremely thorough in making sure my cap was the best fit. He was patient, and showed concern for my comfort. I highly recommend Dr. Nolan.

Experiencia negativa: Absolutely worst experience at a dentist office. I had this appointment scheduled because I really needed my wisdom teeth removed. I was in pain for weeks. Made an appointment weeks before and had everything squared away. I kept receiving text messages that I did not confirm my appointment but NO instructions as to how to confirm. My appointment day came and I showed up 20 min before. And was told because I didn’t confirm it would be a wait maybe over an hour. I informed the receptionist their txt messages gave no indication as to how to confirm appointment and physically showed her these txt messages. She also seemed to not know how to reply as well. She’s said oooohh hmmm. I filled out 2 sheets of paper that I needed and. She said she was confirming insurance. She informed me that since I didn’t confirm it would be a wait. Which being that I am also in the medical field as well I understood but did not agree with as this is ridiculous. I waited ONE and A HALF HOURS in the lobby PATIENTLY. Only for the receptionist to tell me that I would be next. Mind you I took off time from work from this. I took an extended lunch from one to three O’clock so that I can get this dentist appointment. After it was past three remind you, my appointment was at 1:50 And I arrived at 1:30 this appeared ridiculous to me. A patient had showed up and they took him in before me I was told because I did not confirm my appointment he was being taken in first. Which is ridiculous because this was already 15 minutes after three when my scheduled appointment was at 1:50. I will not be returning to this dental clinic and I Recommend no one else, either if you want to save your time

Experiencia fantástica: I was extremely nervous and anxiety-ridden at my appointment for an extraction. Dr. Asadorian and his assist (her name escapes me; she was great!) were expert at relieving my anxiety throughout the procedure! I'd never had an extraction, much less root canals, caps, or whatever else beyond simple cavities filled! Whew! Fantastic work!

Experiencia negativa: My first trip with all the pictures etc and then the plan drawn up was very good. But then I got ghosted. I had called a few days after the appointments had been made so there was plenty of time to adjust the ‘plan’ and NO ONE ever called me back. Two weeks after, I called again. No response. I had to go through some stress getting my contract cancelled and money returned. They still never called! Just something to be aware of ….

Experiencia fantástica: I haven’t been to the dentist in a while due to previous issues with them but Zak Dental is very welcoming! Veronica (office manager) and Nataly (front desk) are always helpful. Nataly is my former co-worker and I know her work ethic is always amazing! My only downside is that you meet the dentist virtually, but there were no connection issues. Gina waited with me through google meets so we can make sure that my next appointment was scheduled asap. Overall, I will continue going here.

Experiencia fantástica: He is excellent dentist he’s very patient but quiet thank you Veronica for being so helpful in many aspect very nice and beautiful lady

Experiencia fantástica: Was in a chair for 3 hours because of the amount of work done and not once did I feel like I was ignored. Patty and friends were dedicated to giving me the best service and experience.

Experiencia fantástica: Had a cleaning today with Dr. Alex and Patricia and I feel great and clean. No pain and very gentle. Highly recommend.

Experiencia fantástica: This was my first time at Zak dental on North Milpas in Santa Barbara. At first I was surprised by the state of the art technology and systems but quickly felt like I was a part of something advanced and exciting. Natalie at the reception desk was friendly and welcoming and lead me through the process with ease and grace. Veronica, took all my r rays and explained everything thoroughly with me and I felt guided and secure. Then I had my meeting with Dr. Kopel assisted by Faith and I felt like the Dr. was spot on and led with expertise and a good natured personality answering all my questions and concerns. Faith wrapped up the meeting going over all the costs, insurance coverage and i had a clear understanding when the meeting was over and i was scheduled to being the work i needed a few hours later. Patty assisted Dr Alex and I had a cleaning that was well performed by Dr. Alex with traditional methods as well as some high tech laser cleaning. Dr. Alex had a skilled technique and i felt super at ease with no pain and I left there smiling and feeling like everyone was like family. Thank you Zak dental. I have already referred you to several people and will be back again. best wishes

Experiencia fantástica: Thank you for an easy and pain-free cleaning today. Veronica is very gracious and helpful. Both doctors and staff all very friendly and helpful. The equipment center's top notch and the service is great. Thank you

Experiencia negativa: Very poor service. Had an appointment today for a deep cleaning , waited for 1.5 hours and at the end nothing was done. No one came in to the room I was in to check on me or give me a status of what was going on. And after 1.5 hours wait some one came to tell me that the dentist couldn’t see today, no explanation. And to reschedule my appointment. Won’t recommend this office. Bad communication both staff and dentist.

Experiencia fantástica: Zak Dental is hands down the best dental office I’ve ever been to! Veronica (office manager) and Natalie (front desk) were so welcoming and friendly from the moment I walked in. Dr. Schaeffer, who was also great, provided my very first effortless and painless filling here, which was such a relief. Patty, the RDA, did my whitening and was incredibly caring and skilled and the results were amazing. The entire team is professional, kind, and makes you feel completely at ease. Highly recommend!

Experiencia negativa: so beyond frustrating, if I could give my experience here zero stars I would. have been trying to contact this place for over a month in regards to a refund on a treatment they were not able to perform. today I called and the girl said “you’re on a list to get a refund” wth?? so for over 3 weeks when I was calling no one bothered to tell me that I was just on some list, I was told the refund was already being started and could take 1-2 weeks, soooo disappointed with the miscommunication in this team. will not be returning

Experiencia fantástica: Such wonderful customer service that My daughter and I experienced. My daughter really dislikes the dentist and is always very scared to go because of 1 bad experience. The staff at Zak Dental were so professional and so polite. For the first time in years my daughter was comfortable. Thank you so much to the dentist and all the staff! I would recommend anyone to this dentist.

Experiencia negativa: Do not go here! First off, they don’t tell you that you won’t actually see a dentist. Everything is virtual, and quite clunky. This is okay, but they aren’t upfront and it only gets worse. Zak tries to upsell you at every stage. One example: My virtual dentist told me I likely needed a root canal and some “enhanced” (see: expensive) cleaning... I was quite confused, considering I’ve never even had a cavity in 30+ years. When I told him this, he angrily cut me off and told me that ‘things change’. He also told me I had ugly gum inflammation. What a guy! I went and saw another dentist the next week, and they told me I had great dental health. If you do move forward with Zak, just know that they ask for 50% payment for any planned work in advance. If you hesitate (because yes, that’s a strange setup), they threaten to cancel your appointment. Dentists are expensive. Don’t spend your money on one who doesn’t care about anything more than their bottom line.

Experiencia fantástica: I am a new patient at Zak Dental on Milpas Street in Santa Barbara and I am very impressed with this practice. The customer service has been great, scheduling has been quick and convenient, and everybody really seems to care. I recently had my wisdom teeth extracted and the Dentists were fantastic, on two separate visits they took the time to show me my CTs and X-rays and explain them to me. From my initial visit to post-op the customer service was top-notch. Overall, I am very happy with my experience and I appreciate Zak Dental.

Experiencia fantástica: Veronica was so wonderful, gentle and kind! I was long overdue for dental work, felt extremely anxious upon arriving and all of that subsided because of the care and kindness of the staff here. And the advanced technology used is like out-of-this-world thorough! I am now feeling confident that I am in very good hands and looking forward to getting my dental needs taken care of!

Experiencia negativa: This dentist is a complete and total scam. They mis-diagnosed me with four cavities that needed fillings via a dentist on Zoom (??), demanded I pay upfront for the treatment, and then told me I didn't need any fillings after all when I showed up for the filling appointment. That day I asked to get my money back and they said they'd need to "audit my account" and that they'd call me back that day. They didn't. I have relentlessly reached out over the phone for months now to get my money back and am always told someone will call me back within a certain timeframe, but they never have. And they have failed to refund me for the services not rendered.

Experiencia fantástica: I could not open this link in the e-mail, so I copied it from the text. Today's experience was all good, doctor, his assistant and front desk were all competent, friendly and professional and so I gave them all five stars - including the mouth guard. However, leading up to today I had several bad experiences and I would give all of this part no stars. I had been given an appointment for July 4 to have what I had done today done. Two days before I got a message that that appointment was cancelled because the office was closed for the fourth of July. Three times I called to get a new appointment and three times the phone wasn't answered and three times I left a message that also told me I would be called back and three times that did not happen. I finally had to go into the office three days ago to get this appointment, 0 stars would be too high a rating for this part.

Experiencia negativa: My last experience was when they cancelled my appointment five times in a row, twice without telling me. I was left with half a deep cleaning. If they sell you a membership be sure you are getting all of the services because they let things slip through the cracks. The technology is great but they will try and sell you everything possible.

Experiencia negativa: Avoid this place all costs for their greedy, irresponsible, (and perhaps dishonest) business practices. They will (1) overbook their schedule (without informing the patient); (2) cancel appointments at the last minute (on patient arrival!) due to their own internal scheduling conflict without providing any compensation to the patient; and (3) gatekeep their most basic dental services behind extra services that the patient neither desires nor needs. We booked an appointment on the phone and were told that our appointment was confirmed, with confirmation emails and all. On arrival, we were told to go home as they've already filled our appointment slot. The reason provided was that they sometimes book in "potential appointments" that can go through only if time is available, similar to how certain airlines overbook their flights and cancel your tickets if they're full except we didnt get any bump to first class (or indeed, any compensation for our time or travel costs whatsoever, just a "sorry, our mistake"). We were not informed of this fact when we initially booked (and not in any of the confirmation emails either), otherwise, we wouldn't have spent 60$ ubering here just for the possibility of a teeth cleaning. By the way, they also required that we do a full examination (X-ray, teeth scan, etc) before you can get your teeth cleaned. This is likely so that they can maximally charge your insurance for services provided, even if you don't need or want those services (we're literally leaving the country by month's end, and will have no benefit from this diagnostic information). In summary, Zak Dental will overbook their schedule, cancel your appointment on arrival without any compensation, and gatekeep their basic dental services behind multiple unnecessary tests and exams. These practices point to an irresponsible business with greed rather than patient care as their primary motive. I don't recommend coming here for any services, and especially fear for those who entrust this business with larger healthcare responsibility such as dental surgery or other costly/life-changing procedures.

Experiencia fantástica: Had a great experience at Zak Dental! I really appreciated the high-tech approach, especially the video call option. Dr. Vito was thorough during my exam, and Adriana clearly explained my treatment plan as directed by him. I highly recommend Zak Dental to my friends, family, and anyone looking for a great dentist!

Experiencia fantástica: 10/10 Recommend to my family and friends. Friendly and professional staff. Beautiful and clean office. Parking in back easy to miss but it’s there.

Experiencia fantástica: Verónica is such an amazing front desk, she has excellent people skills, loved the way you treat patient, thank you, Veronica

Experiencia fantástica: Had my first visit at Zak Dental Santa Barbara and it was a great experience. Nataly at the front desk was super helpful—she explained the process, took my X-rays, and guided me through everything. I met virtually with Dr. Vito and Adriana, who clearly explained my treatment and helped me schedule my next visit. The whole experience was smooth and pain-free. Thank you, Zak Dental!

Experiencia fantástica: The staff at Zak Dental was professional, courteous, and provided great care. Dr. Daniel Kruk-Leahy was extremely precise and careful in performing my new dental implant, and I recommend him 110%. Patty, his assistant, was great too.

Experiencia fantástica: Lovely staff, answered all the questions and they had great customer services! I am happy to finally get my braces!

Experiencia fantástica: My name is john robles I was a patient of Zach ghetto and very good experience with the team that worked on me with three of them Dr Asadorian whistle polite and gentle on pulling all my teeth out getting hurt. I thought that was gonna hurt all my teeth out in one day like six hours. Back was very helpful Miss Amanda to come down and tell me what danger be fine. Don’t worry with him coaching me to relax. I made the whole thing to help too Insurance. I had a good experience with that one day. Nobody called me and once after now you’re in so excited I can eat. I haven’t ate in six months. John robles

Experiencia fantástica: My visit at Zak was excellent , Paty and Dr kim were excellent and very professional . They made my visit quick and easy with no issues ! Would highly recommend checking them out

Experiencia fantástica: Loved this place! Everyone was welcoming and the office is really clean. Veronica is the best—so organized and kind!

Experiencia fantástica: Great dental office! Everyone was super nice and helpful. Vero the manager was awesome and made everything easy. The doctor was gentle and explained everything clearly. I felt really comfortable here. Highly recommend

Experiencia fantástica: I just had two crowns put in, 8 and 9. My two front teeth. Amanda and doctor Schaffer were great and kind. I can finally feel confident about my smile again. Thank you!

Experiencia fantástica: Dr. Nichols is very professional He explains everything with great detail, he has worked with many do overs to get my partial dentures to fit just right I'am very grateful for his dedication. and let just say he is very friendly and makes you feel at ease. UPDATE 2025: I'm now at their Milpas office, the staff is absolutely amazing.Veronica, resolved an insurance problem I was having for many years, I'm very grateful for her dedication to her job. And I must give huge thank you to Patty who work so hard against the odds to fix a broken temporary tooth, I highly recommend Zack's dental office. All the the doctors are very nice and professional.

Experiencia fantástica: Dr Alex and Amanda were amazing. I don’t typically write reviews but their care and gentlessness really stood out to me. Such good energy. Thank you!

Experiencia fantástica: My wife is using this dentist and loves this office. Veronica is always extremely helpful and goes above and beyond. Today she was helped Amanda and Dr, Schaffer. Dr. Schaffer is good Denise, always straight forward and honest about the work that’s needed . And Amanda is a sweet heart and always pleasant to talk to. Will continue to use this dentist and highly recommend. Also very clean office .

Experiencia fantástica: This was the best cleaning experience I’ve had in 40 years. All of the staff is extremely knowledgeable, very skilled, highly educated, and they use state-of-the-art advanced techniques. They were very clean, very friendly, the customer service was fantastic, and my dentist, Dr. Kim, has been the best dentist I’ve experienced yet! I’ll be sending my family and friends here!

Experiencia negativa: Ah where to begin with these people. First of all your not going to actually see the dentist they will put you on a video call. The "doctor" they put me on video call with was extremely rude and made a joke about my excessive salivating. I got the sense he wanted nothing to do with me as a patient. I waited a nearly a year for insurance approval only to find out they had never even sent the paperwork to begin with. I was told we were going to have to work with my insurance to get approval. They didn't even try and stated "it was going to get denied anyways". Right. But you told me last visit this was all apart of the process and not to worry. Anyways. Regardless of my experience Don't go to this office. The building is falling apart and the bottom line is they have shown that they care very little for their patients. You deserve better.

Experiencia negativa: What started so promising because a complete flop. First I experienced billing problems and I was overcharged several months in a row. It took three months for them to figure out I had a duplicate profile causing the issue. Then Goleta location closed without notice. I arrived for an appointment and they were just gone. They consolidated with the office on Milpas said the sign on the door. It took a while to get in on the schedule there. The wait was horrific. Over an hour on a sweltering day! I get half of my mouth done on a deep cleaning, show up to my appointment the following week 10 min late because I had a really hard time finding parking (disabled so I can't walk too far) only to be told I was actually 12 minutes late and my grace period ended two minutes ago. I reminded them of my 1 hr 20 min wait and my 30 minute drive and only got a response they could reschedule. Fine. I show up the next time but my appointment was cancelled (they certainly did not text me). I rescheduled and this time got a text they cancelled. Rescheduled with a reminder they absolutely cannot cancel, show up, no appointment, no text. I walked out before my mouth could get the better of me. I then waited over an hour on the phone to reach client relations (who did help with my requests). Zero stars! Absolutely unacceptable. Never, ever, ever going back again. I will miss Sheila, the hygienist. Sheila if you change practices please post somewhere so I can find you ~~~~~~~~~~~~~~~~~~~~~~~~~~~ Ive been going to Zak Dental for several months now. I was impressed upon intake at the technology they use. My insurance isn't the best and they were able to easily set me up on a payment plan to meet the needs of my teeth and wallet. Today I saw Dr. Kim. He provided the most compassionate and gentlest cleaning I've had in a few years. I truly appreciate it and this will help me look forward to my next cleaning! Thank you Dr. Kim!

Experiencia fantástica: Dr Kim in Santa Barbara yesterday was by far the best dentist (bedside manner) in my years with Zak Dental. Prior dentists seem qualified enough but not impressive. Dr Kim for the first time was a dentist I would actually request.