Ohio Children's Dentistry

Experiencia fantástica: My 3 year old is autistic and very terrified of dentist due to a few other dentist and their actions brought him to ohio children's dentistry a 2 and a half hour trip from my home and they was beyond amazing so nice and caring. They took the time to make sure my son was comfortable and they work with me on his behavior and make sure he remained calm. I would 150% recommend them the 5 hour trip there and back was so worth it.

Experiencia fantástica: Hello, my experience was very pleasing! I didn’t wait long maybe 5 minutes! The receptionist greeted me when I arrived! Everything was great, I will recommend this dentist office to others and I will return here with my child

Experiencia fantástica: All around great experience for myself and my little one. Friendly faces, playful staff, fun lobby.

Experiencia negativa: Horrible! Unprofessional! My child had an appointment at 11:30 am today, we got there at 11:15 am for check in (I work in healthcare and know to arrive early for registration). The location was open, we went inside. The place was a ghost town! No receptionist, no dental hygienist, no dentist. It literally was just my family. Everything was open, lights were on, even the computers were on etc but no one was there. We waited in case they were in the back with a patient. We waited and waited until it hit 12pm because still no one on sight. Why offer appointments when obviously no one wants to work. I even received an appointment reminder this morning stating the date, appt time and they can’t wait to see the smiles… from where the security cameras because that is the only way you will see them because no one was there. I have appointments booked for my other children that I will be canceling. Next time if you want to abandon an appointment, send me a text. Scratch that, there will not be another chance to waste anymore of my time.

Experiencia negativa: Office staff was great. The lady that cleaned my daughter's teeth was amazing. Dr was nice. But the two ladies that did my daughter teeth sealants were very unprofessional and were having personal conversations over my daughter. Didn't like that one bit.

Experiencia fantástica: Friendly staff, exams were quick and staff was easy to talk to if you have any questions. My kids left feeling good

Experiencia positiva: My experience here was okay. I was a new patient who was referred to this office. The staff was very kind and welcoming, which I really appreciated. Unfortunately, the office experienced a power outage/system issue during my appointment, so I wasn’t able to receive my services. I completely understand that situations like that are beyond anyone’s control. My reason for giving 3 stars is because of the communication afterward. I left feeling like the receptionist wasn’t very confident about the next steps, and it’s now been over a week without a call to reschedule my appointment. Better communication and follow-up would have made a big difference in my experience. I hope this is something the office can improve because the staff was friendly, and I’d still be willing to give them another chance.

Experiencia fantástica: Everyone was very nice and beautiful customer service

Experiencia negativa: I have 3 emails confirming an appointment today and no one is here. If you were closed for the holiday, a call, text, anything would have been nice.

Experiencia fantástica: Ohio Dentistry is Great Dentistry for my Daughter. She's been a client for 11 years. I love it and advise anyone for Children Dentistry, it's well appreciated.

Experiencia fantástica: They are amazing! My son underwent a procedure and needed anesthesia, and their team was so knowledgeable and informative! They made sure we had zero questions and were comfortable with the work he needed done. They set the whole pre-op approval up for me, the calls, the scheduling. As a plus they are the best dentist I’ve ever been to that deals with children! I will never bring my child anywhere else but here!

Experiencia fantástica: The staff was friendly and helpful, and it has a welcoming atmosphere for children.

Experiencia fantástica: Very professional and productive. There isn’t a long wait to be seen. The staff is very kind. The dentist is very thorough with giving dental information and instructions.

Experiencia fantástica: Nice dentist been going here for years quality is great! People are nice. My daughter always feels comfortable here!

Experiencia fantástica: The whole staff is amazing. Office is Very child- friendly, nice comfortable atmosphere. The receptionist was a sweetheart, she went above and beyond to help me with checking my grandson in.

Experiencia fantástica: What kids love coming to the dentist mines I tell you.The entire staff is welcoming hands on with kids, attentive, teaching great techniques. Forever driving that 45 mins

Experiencia negativa: If I could leave zero stars I would!!!!! The office manager/ finance manager was trying to bully my husband into paying a co-pay for a preventative service and stated we’ve been getting over in the pass not paying a co pay so they wer waived, which is untrue! With my insurance we are covered at 100% for two preventative service a year….then she had the audacity to say “ you’re not the only person this has happened to”. And went on to say “Im sure you pay a co-pay for your cleaning when you go to the dentist” the nerve of her….Completely and utterly Incompetent!!!! My daughter is 4 years old and only get cleanings 2x a year witch are 100% covered under my insurance! They also tried to bully us into getting x-ray and fluoride treatment which she already had 6 months ago or longer, trying to make us pay for extra services! If they had looked in her chart they would’ve known that she had already those services done! She also had the nerve to tell me to give her grace because the office was under new management, this office has been through so many different managers in the 3 short years that my daughter been coming there! She also stated she can pull up my policy to tell me what my coverage is, I told her I know what is covered and I don’t need you to pull up nothing for me… for all I know she can pull up anything and say whatever she wants! I was very unhappy with the office/finace manager incompetence and lack of knowledge of the patience that are seen there. My husband paid the payment he was bullied into paying and wasn’t even giving a receipt! .She also stayed she can schedule her next 6 month appointment until the a payment was received(the co pay that we don’t have and never have). I want a full refund and would like to speak with the owner and/or a corporate office. As far as the person who cleaned her teeth they were nice and polite, no issues there! I want a receipt with a itemized list of service rendered for my daughter appointment! Who even takes a payment and doesn’t give the customer a receipt…. Crazy!

Experiencia fantástica: Will definitely e back they took good care of my granddaughter.

Experiencia fantástica: Every body was an absolute delight and informative. Clean and easy to entertain my toddler while his sister was being scene. Fast, friendly and accepts a wide range of insurances. Would def recommend.

Experiencia fantástica: The new dentist is wonderful and so good with my kiddos! He takes time to talk and explain things too while helping my kids to not feel nervous. There have been quite a lot of dentists in and out, and he is by far our favorite!

Experiencia fantástica: Thanks to the Ohio Children's Dentistry place on Mayfield they have a nice park and easy access to Dentistry and great dentists and friendly,helpful people operating the company I appreciate their services and kindness very much .

Experiencia positiva: Didn't call us back until 30 mins into time slot. Hygenist was very nice but no one was upfront about why the dentist was running behind. Was there only 1 dentist for all those appointments? It was difficult to entertain my toddler for 60 mins and the actual exam was rushed which is not how I imagined my kid's very first appt go. Wish we were notified how behind they were running so we could have rescheduled. Then 5 mins after we checked out and left, received a call saying I owed a co-pay on a 100% preventative, insurance covered service. Pretty scammy, do not recommend.

Experiencia fantástica: Very efficient, clear on what my grandson needed and made me feel better knowing he is in good hands

Experiencia negativa: We were brand new clients to this pediatric dental office, Dr. Kirk was the dentist that saw my son. He was beyond rude, impulsive, and argumentative. I was told my son needed caps, and when I didn’t immediately agree to sedation services Dr.Kirk turned red, began to huff, roll his eyes, and show beyond unprofessional body language. On top of his rude demeanor. I called the office manager Ms. Rosser to make her aware of my situation. She apologized, explaining their dentists are contracted that’s who was covering their office at the time. I will not be back, office staff was great only issue was the provider. Completely unacceptable behavior.

Experiencia fantástica: We’ve had such a great experience with this children’s dentist! Three of my kids have gone here over the years, and the staff has always been super friendly and welcoming. They’re really good with kids and make visits way less stressful. Now my granddaughter goes here too, which says a lot about how much we trust them. It’s just a really comfortable, positive place for kids to go. Definitely recommend if you’re looking for a good pediatric dentist!

Experiencia fantástica: My child loves it here! The staff are friendly, the facility is always clean, and you can tell they care!

Experiencia fantástica: I brought my 2 kids in for their 6 month check up and it was an amazing experience! From checking in to the actual appointment, one had an X-ray, and both had a cleaning. In and out in 20 minutes - the most efficient service I've ever received! The staff is very nice and patient as well!

Experiencia fantástica: I am so happy I found such a great dentist for my kids everyone is so nice especially the dentist assistant she was so kind and gentle with my daughter and spoke about oral hygiene and how important it is to keep her teeth clean the staff is absolutely amazing!

Experiencia fantástica: Dr. Kirk is great with kids. Definitely recommend!

Experiencia fantástica: Staff very friendly and the dentist very knowledgeable and funny! Definitely recommend

Experiencia fantástica: I am so grateful for our experience at Ohio Children’s Dentistry! My 12 year old son was referred due to his dental anxiety. Dr. Kirk and his assistant was a phenomenal team. He had a very reassuring and calm appointment. The front desk staff was also polite and professional. Thanks!

Experiencia fantástica: They are absolutely amazing with kids!! Wouldn’t recommend any other dentist office !!

Experiencia fantástica: Highly Recommended!!! My daughter usually has anxiety at the dentist. She has no issues with Dr. Trista though. The dental assistants explain everything they are doing and it makes her feel so much more comfortable. They treat her with compassion and respect. Everyone is so nice and helpful.

Experiencia negativa: 4 biannuals and an oral surgery within the same hour for one doctor is insane. When we arrived the doctor was in surgery. An hour and 15min later, the doctor was still in surgery with no guess of when she'd be done to examine our 2 that already received xrays and hygiene or the next 2 kids that had xrays and were almost done with hygiene. We had to leave without an exam. Rebecca was great per usual and very kind and efficient. The front office staff was kind also. The scheduling needs alooot of improvement. I've managed a dental office and oral surgery gets it's own day to allow for unpredictability. This was not a great visit, but I understand that things happen, especially in bad winter weather.

Experiencia fantástica: We had a great experience at Ohio Children’s Dentistry! They were so easy to schedule and communicate with, and their building has such a clean and pleasant waiting room!

Experiencia fantástica: My daughter has been a patient since the age of 2. Very professional, clean, and kid friendly. Thank you for the continuous professionalism.

Experiencia negativa: they give 10 pm appoint they say agian 11 i wiats 11.30 also but not cell nothink my kids autistic kid they no my kids about also no cell they not care. autistic kid they say ok bring

Experiencia negativa: We had originally made our new patient appointment at 10am with our 19 month old. It was 10:50 and we had yet to be called back and we were told they didn’t know how much longer it would be, we will just have to wait. Our son was not going to last much longer, so we rescheduled for the following week at 8am. Much to their dismay. Yes it was a very cold day, but no texts or emails stating they were closed. We pulled in at 7:50 and no one at the building. So we waited thinking maybe they were running late. 8:05 we gave up. We received a text at 8:15 staring that the office was closed that day. Totally unprofessional between the two visits being new patients and being treated like that, we will never go back again. Not how you treat people.

Experiencia negativa: Wow to see so be many negative reviews to one dentist is crazy. I too had a negative experience there and left to take my daughter elsewhere. We were there for several years but the dentist and staff were not friendly and I didn’t leave sooner because it was hard to find another children’s dentistry near by. Finally found another dentist better and closer to home. I hope they read their reviews so they can improve their establishment.

Experiencia fantástica: I had an amazing experience and as a first time mom who was very nervous about how her child react to their first ever dentist appointment they were very patient and supportive. I’ve already referred three parents to bring their children.

Experiencia fantástica: Awesome customer service our first visit made us feel very welcomed form ladies at the front desk all the way to my daughters treatment everything was awesome thank you guys for making us feel welcomed

Experiencia fantástica: The dentist is so caring and really cares about his patients feeling comfortable. A great place to take your children

Experiencia fantástica: Dr. Kirk, (I think that's his name) & assistant *Jayla had the greatest energy; greatest service. The environment felt more like being around friends instead of a "cold" dentist all about business. I believe my daughter was comfortable. OCD will be the place for all my daughters dental appointments.

Experiencia fantástica: Great experience with my 2 1/2yr old son seeing the dentist for the 1st time. Everyone was nice and very pleasant. There was no long wait. Was in and out quickly.

Experiencia fantástica: Get staff, clean and friendly dentistry. Absolutely the best dentist experience my daughter loves going to her check ups

Experiencia fantástica: They were very polite very knowledgeable. Really know how to work with kids. My son had a great time there and I’m definitely coming back.

Experiencia fantástica: Our kids have loved going here. Great staff and my daughter is literally excited when it's time to go to the dentist

Experiencia fantástica: Dr Kirk is awesome! He cleaned my children’s teeth very nice :)

Experiencia fantástica: Dr. Kirk is very kind and so fun and so is the staff my kids love going to this office!

Experiencia negativa: Horrible ever since Trista stepped down and left this place and they changed name smh. They are very unprofessional and you can never get in contact with them and they do not answer the phone my baby was on the waitlist for 2mo for oral surgery and still didn’t get her surgery. I switched dentist office for all my kids don’t recommend

Experiencia negativa: Leaving a star is the worst , the new team is terrible being a mother of a child with autism and a feeding disorder . The worst service I have had in a long time , it started in may when she was schedule for a cleaning , I guess notes don’t matter here . Time was set so far in day and she was not allowed to eat, on top of not being able to eat the task was not completed . I called time after time to speak with someone to see what was going on no real answers not even a call back . I called a week ago got her in for this past Friday and again nothing , no one new how to care for her job not done on top of that front desk didn’t even know how to provide a note for school They need to be shut down if you ask me .

Experiencia fantástica: My 3 year old was not excited to go to the dentist for the first time but the staff was so accomidating and friendly, and the waiting room kept us occupied while I filled out paperwork. She loves the dentist now and can't wait to go back!

Experiencia fantástica: I am so glad I found you guys. My daughter has had a bad experience previously at another dentist which has now lead to her being very anxious for dental procedures. Your staff made her feel welcome and comfortable the entire visit and I really appreciate that.

Experiencia fantástica: Twilynn was very helpful and patient with my child. She explained every step to my child to make her feel very comfortable. The atmosphere was great and staff was very nice.

Experiencia fantástica: I enjoyed my experience here. As soon as I arrived for my appointment I was seen. The staff were very friendly and on point! I will be returning

Experiencia fantástica: They were so pleasant and polite made. My son feel very comfortable and I definitely will be using them as my children’s dentistry now.

Experiencia fantástica: My daughter loves this dental clinic. Everyone here is so nice, funny and just really good energy. My daughter is no longer afraid to go anymore

Experiencia fantástica: Love this place. Very professional and the staff are all so pleasant. They really make me and my children feel safe and comfortable which is hard to do in a dental clinic. They have also made time asap to see my son when we had an emergency dental issue. I have switched from the other dental office I was using to them. I never have an issue getting my children appointments like I do at other dental clinics.

Experiencia negativa: Cancelled my child's appointment twice. Sent an appointment reminder for me not to have an appointment when I drove here. Will not recommend this place at all; they don't have any communication.

Experiencia positiva: Their staff needs better training on scheduling and communicating with patients. I have been taking my children here for a few years now. The original owners were on point with everything. I'm assuming owners changed because it has gone down hill FAST since it's name has changed. Since then, I have been several times and every single time, there is a scheduling issue. I've scheduled at the office and we set up an appt, I put it in my planner while still there to be sure everything is set. I won't get a reminder text or call and when I show up I'm told..no appt is scheduled. Sometimes, I'll get the reminder texts and still be told it's an issue when I get there. I had a moment when I showed up for an appt and immediately was asked if anyone called me. I asked why and was told my insurance was saying I didn't have coverage. So I had to come in to be told, there was an issue? So after I spent 45minutes on the phone with insurance, I discovered they changed my plan 2 months early. I did all of this I. The office. Had to reschedule the appt. So this time I made sure to get an appt card because this will show as proof that THEY did in fact schedule mw for the time I'd show up for. Well, I got the reminder texts weeks ago and today(appt is for tomorrow @2), asking if the time can be pushed back to 4. I said ok so from 2 to 4? She said no, we have him down for 3 and the Dr won't have enough time to do his work so we need to push him back 1 hour. Oh, when you DO get there and things go right, you'll be waiting a good while to be seen despite you having to change YOUR apot time to accommodate them. So I said all this to show that regardless of how good the actual dentist is, with his staff being incompetent in basic skills. I home school my children so my schedule is pretty free, but it is sooo far beyond me to make sense of you working in an office with 1 of your main duties being scheduling and u can't do it. Can't possibly be a systems error. There is NO accountability there so you'll be ping ponged all around with apologies and promises that it'll never happen again. I'll just take my chances and try to find somewhere else to take my children. I would definitely NOT recommend this place UNLESS they retrain or throw the whole staff away and hire those that have the qualifications to do basic office management.

Experiencia negativa: Where do i start! Smh where did they get this new Manager Tamicka they should have checked her references before they hired her! She is RUDE! LOUD SPEAKING! We heard her NEGATIVE comments and complaining about doing her JOB the entire time I had my nephews waiting be seen. After we checked in with the other young lady which was very very sweet and kind and welcoming we was sitting waiting for over 20min I asked to speak to this NEW MANAGER when she approached me if looks would kill I was dead. Never again....When they get a new MANAGER I will go back other than that im writing this review for any new patients DONT GO TO THAT OFFICE UNTIL THEY FIND MANAGER THAT IS "PEOPLE FRIENDLY" she ain't it. I gave 1 start because it wouldn't let me write a review.

Experiencia negativa: This is actually the worst place to bring a child with any disabilities or has an emergency. They are completely rude, unaccommodating, and unprofessional. No one knows how to schedule an appointment. This started when they did a cleaning 6 months ago to get her in for an emergency appointment. My daughter got sick and got over her ear infection well before her surgery date. But they still canceled it without telling me. Then they proceed to not call me back for 2 whole months. I left countless voicemails and attempted to figure out what was going on. July they finally decided to pick the phone and call me back. I get to her surgery date at 930 am today. We sit there for 2 hours while my autistic child has nothing to eat or drink. I go to ask whats going on and she tells me its going to be 2 more hours and that we can reschedule. As im leaving in the parking lot I see the kid they told it I had to wait on for 2 more hours LEAVEING. they were nothing but condescending on the phone any time I had questions. Misrable place.

Experiencia negativa: I scheduled my appointment for my son and they called to verify insurance. Instead of waiting for me to call back they cancelled my son’s appointment. They didn’t even give me enough time to call them back with insurance information. It was very unprofessional especially since this was a rescheduled appointment. And they should have already had my insurance on file.

Experiencia negativa: I’m deeply disappointed with our experience at Ohio Children’s Dentist with Dr. Tristi. I brought my healthy, well-behaved 3-year-old daughter in for a check-up, and within minutes, without any X-rays I was told she had three cavities and needed dental crowns under general anesthesia. No real explanation. No imaging. Just a clipboard pushed at me asking for insurance and consent to put my toddler to sleep. This felt more like a business transaction than a medical evaluation. When I asked why X-rays weren’t done, I was told she was “too young” yet somehow they were confident she needed multiple invasive procedures? I left feeling pressured, confused, and honestly, alarmed. As a parent, I expect transparency, proper diagnostics, and a child-centered approach. We got none of that here. Thankfully, I got a second opinion elsewhere and it was eye-opening. I strongly urge other parents to trust your instincts, ask questions, and don’t be afraid to walk away if something doesn’t feel right. You deserve better, and so do your kids.

Experiencia negativa: I am writing to express my deep disappointment regarding the experience my daughter and I had at your office during our recent visit. As a pediatric dentistry provider, your practice has a responsibility not only to deliver timely care but also to create a welcoming and considerate environment for both children and their parents. Unfortunately, our experience reflected quite the opposite. We arrived 20 minutes early to our scheduled appointment out of respect for your time and to ensure a smooth process. However, we were kept waiting for an additional 25 minutes past our scheduled time; a total of nearly 50 minutes in your waiting area with no update, no apology, and no acknowledgement of the delay. That is simply unacceptable, especially for a pediatric appointment where time, comfort, and communication are essential. When I finally inquired about the delay, I was met with dismissive attitudes and what can only be described as “nice-nasty” customer service — the kind where condescension is thinly veiled behind forced politeness. There was a distinct lack of empathy or accountability. Rather than addressing my concerns with professionalism and care, your staff chose to be curt and patronizing. That kind of energy has no place in a pediatric setting. Patients, especially parents, deserve to be informed of any significant delay upon check-in. We all have jobs, children, and schedules that depend on mutual respect and clear communication. A simple “We’re running behind, we apologize for the wait” goes a long way. The lack of transparency and basic courtesy not only disrespected my time but also made what should have been a routine visit unnecessarily stressful. To make matters worse, there was additional confusion and miscommunication surrounding the scheduling of my daughter’s surgery. I was told that the surgery team would handle scheduling and notify the dental team, who would then contact me. When the surgery team called and confirmed that the chart had been approved, they directed me to contact the dental office to receive a time. However, when I followed those instructions, I was once again met with pushback. Instead of simply confirming the information or checking the chart, your staff engaged in an unnecessary back-and-forth, questioning the process and making me feel like I was doing something wrong — when in fact, I was simply following the instructions I had been given. The situation could have been resolved with a quick check or phone call, but instead, I was treated as if I were being difficult or dishonest. To make matters worse, I could hear one individual even laughed when I mentioned the confusion and pushback; a moment that was not only unprofessional but deeply disrespectful. I am urging your team to re-evaluate how you communicate with families and how delays are handled. This is not just about one frustrating appointment — it’s about the tone your office sets for parents and children who entrust you with their care. If this is how patients are treated on a regular basis, it reflects poorly on your entire practice. Please take this feedback seriously. Your office may be technically competent, but if you lack compassion and professionalism in how you interact with people, you are failing your patients. *I only gave 1 star as it was required to submit my review.

Experiencia negativa: Disappointing Experience with Dental Appointment I had an appointment scheduled for my son at 12:30 PM on July 11, 2025. Although I arrived at 12:35 PM, just five minutes late, the dentist had already walked out and stated he was done for the day. This was incredibly frustrating, especially since I had confirmed the appointment days in advance. I did find it odd when the office called at 12:10 PM to reconfirm, but I assumed it was just a courtesy. To have my time and gas wasted in this way is completely unacceptable. If the dentist had no intention of seeing any more patients, the respectful and professional thing would have been to reschedule. The front desk staff were polite and seemed genuinely embarrassed by what happened, but unfortunately, that doesn’t make up for the inconvenience. I will not be returning and will be finding another provider for my son’s care.

Experiencia negativa: I have mixed feelings about this place. The staff was very nice but we waited 40 mins after the appointment time for my child to be seen. I can wait my turn. It just would have been nice if someone would have told me what to expect. Then they have me sign a form without the doctor going over it with me first which I find to be unprofessional.

Experiencia fantástica: Just took my 4 yr old and 3yr old for their first dentist checkup. They were really nervous but I shouldn't have worried! There's a cute little place in the waiting room for them to play, and the staff even put paw patrol on for them to watch while their teeth were being cleaned. My kids were so calm! The staff was kind, curteous, appointment ran on time. I will definitely recommend!

Experiencia negativa: Absolutely horrible dentist. She not only had her receptionist lay on top of my child for a filling even though she was totally cooperating she tried to bamboozle every patients parents into unnecessary and unneeded procedures including dental surgery. I not only pulled my child out of there I had them investigate her for insurance fraud. She made me pay to schedule an appointment and insisted on gas even though as previously stated my daughter was cooperating fully. Do NOT subject your child to this monster.

Experiencia fantástica: I really love this place. It was my daughter first time at this dentist office. We came a whole hour before her appt. But we still didn’t even wait, not even 5 minutes. It was very clean. Also the doctor answered all my questions. The receptionist was also very kind and the dentist assistant. They have a little area for your child to play, while you all wait for your appt. It’s a wonderful place.

Experiencia fantástica: We love this dentist office with Dr. Jeevan. She has been fantastic with us, helping us through an abscess on my son’s tooth. She is very knowledgeable and personable. My son loves going to this dentist. Highly recommended. We started with this office when Dr. Trista was there and loved it. There was a period of time with visiting dentists and an absolutely horrendous receptionist. It was a visiting dentist who improperly gave my son a filling which caused it to eventually turn into an abscess. I was planning on finding a new dentist when my son got an anbscess and I just needed him seen. I’m so glad I came back cause Dr. Jeevan is fantastic. If you had a bad experience, it is totally different now and I definitely recommend.

Experiencia fantástica: We just experienced our first dentist appointment here for our 5yo and 2yo. Everyone was really nice and good with our kids. My 5yo had xrays and then a cleaning. The person doing the xrays was nice and gentle. Great with kids! Im sorry for not using proper titles here, but the person cleaning both of their teeth was very nice and accommodating. Dr. Shobena Jeevan was very sweet and great with the kids. My 2yo did way better than I thought, but i give a lot of credit to the workers for distracting when needed and letting him poke some buttons. Our 1st dentist experience could not have gone better. Thank you, Ohio Children's Dentistry. See you in 6 months!

Experiencia negativa: Leaving practice due to front office staff and long wait times for appointments. Didn’t tell us about canceled appointments and even sent a confirmation. Then said 2 month wait to reschedule filling. New doctor seemed fine.

Experiencia positiva: ******Update****** Below I wrote a negative review, which I stand by, however I ended up staying with the practice because it was super hard to get 2 kids somewhere else quickly. There has been a great 180 degree turnaround. New admin staff and a permanent doctor. Everyone is GREAT! Phones answered/returned, on time appointments, and the same doctor. A quick story, the staff forgot to tell us to get my daughter’s brackets off her teeth so when we came for her last filling we couldn’t do the work. But the new dentist talked to our orthodontist to get her seen the next day and stayed open later for us to get the filling. This was such a relief and great customer service that I had to leave a better review. I’m thankful we stayed because the girls loves the new staff and doctor. They are young and educated, and truly care about the health of their teeth. ***************** My girls have been going to this office for years. There has always been small issues with scheduling and long wait hours, but we tried to be understanding. However, these last few visits have been horrible. They have traveling dentist who come in so each visit it’s always a different doctor. This past month the original dentist we saw stated my oldest needed multiple fillings on the top and bottom. We made two appointments because she has braces and needed wires removed by her orthodontist so all appointments had to correspond with each other. I scheduled 2 appointments to get the fillings. The 1st appointment for the fillings a different doctor did her treatment and only did half of her top fillings because she couldn’t do all due to scheduling issues, so now I have to make an additional appointment. The morning of her second appointment they called while we were getting her wires removed to cancel appointment. I explained how this was a huge inconvenience because we have to constantly go back and forth to get wires removed, and how we constantly have to rearrange our schedules. No accommodations were made and now we have to find another dentist. So if you’re looking for a dental office for your children I would not recommend this office. They don’t have a permanent doctor, long wait times, and constant scheduling issues.

Experiencia fantástica: Excellent experience & staff!! My child had an abscess they immediately seen him and made him feel extremely comfortable. Staff were informative, polite, and gentle with my son. He typically is afraid of dentist visits and he left with a smile on his face. 10/10!!!

Experiencia negativa: So my experience is old, but as she came up again recently, I am adding my review. Our first visits with Dr. Trista Onesti were good, so we did not understand her bad reputation. The last visit, they started by not putting the 4 and 2 year old together, despite chairs being available, forcing me to go between. Eventually a staff member moved them side by side, which was appreciated. The staff were good and told us everything looked great, which she later scolded them for, and she looked in each mouth less than thirty seconds, declaring numerous issues. I asked to be shown on the x-rays and she refused. She said I had no time to schedule a second opinion, despite the one child having health issues that made putting her under not recommended, or it would cause rot spreading to the brain. I made the appointment and managed to still get a second opinion scheduled. They would not give me our records! I was told I had to go to the office. They then said they were busy, told me to leave and just call, but never called me back and just took messages. Back and forth, multiple visits, promises to call back that did not happen. Trista Onesti, when I saw her, acted offended I was getting another opinion, so I paid out of pocket for new x-rays. ZERO problems were found in either child. ZERO. Eight years later, my daughter has still NEVER had even a cavity. My son eventually did get one, but not for two more years and not in the teeth she said. I then learned my experience was mild compared to others and others also could not get their records.

Experiencia negativa: I started taking my daughter here when she was 3 and everyone was great. Just recently I took my daughter in for a cleaning, she has her first wiggly tooth that she was super nervous about. The dental assistant was great with her. The dentist came out and yelled at her “I love taking teeth out of pretty little girls mouths” so she started crying, I could not believe a “professional” dentist said that to a little kid. that’s not what you say to a five year old. He squished her cheeks to get her to open her mouth and he was just mean, she was terrified. I looked around the room wondering if anyone else heard what this guy was saying. He said he wants her to be scared so she takes her tooth out. He was awful, loud and just mean. We will not be returning. Dr. Trista was amazing, it’s unfortunate she’s no longer there.

Experiencia fantástica: Great service from the New physician Dentist team. Friendly team, all new staff. Everyone has a true smile. My 3 year old was very happy. Happy parent. I will be back with my daughters for there next appointment.

Experiencia negativa: I really don’t know how this establishment is still open. Every time I bring my son here it’s issue after issue to the point I had to find a new dentist for my child. Scheduled my child to have some dental work done only to be told the day of that I have to be rescheduled… second incident occurred not too long ago when I had to use PTO to bring my child in to be seen AFTER my appointment was already rescheduled a month out from the original date discussed the first time due to miscommunication on the provider’s part. Get to the office as soon as they opened only to be told the provider “doesn’t feel comfortable” preforming the procedure which was to fill my child’s minor cavity and refused to speak to me herself. This place is a joke. Do you think I’m going to get my PTO back? NO. Very terrible service.

Experiencia fantástica: Rules are rules no extra kids then so be it! Since Covid it’s been many different mandates who can and can’t come as extras get over it she’s one of the best children dentists that can be had I believe some of you all forget this is a service industry her help fluctuates just like any other business I’ve never had an issue with her explaining anything about Dunn’s service she and I sit and discuss family holidays ect. and dental. Sometimes it’s YOU as a parent vs her as a provider if YOU don’t have any questions then as a parent YOU have failed your kid or your kid is in perfect health ! She did my sons dental surgery she was kind and caring he enjoys every visit been going for maybe 10 years he’s about to time out and I’m so upset about it. She also sent him to ortho when she saw the first sign of overcrowding I asked questions about that over the years and she answered them honestly some of these same complaints people have written are the same parents who complain the schools aren’t doing enough! It starts with YOU and at home!

Experiencia positiva: My son has been coming for years, but have noticed the wait time from appointment start time can be from 30 minutes to up to an hour now. No need to come early you won't be seen until well after your schedule time. Appointment time was 3pm son called back at 345p and girl that's just a polisher done at 404p waiting for doctor, still waiting, 454p waiting for doctor to see him but still needed to wait for hygienists to finish what the girl whose just a polisher couldn't do was where the hold was because she cannot scrap, but the 2 hygienists have patients of their own. 2 families came after me left before us. No one knows what the orher person is doing .Place is very overbooked. Was trying to stay but may need to find another place for him. Spending 2 hours for a basic cleaning and x-raya for a kid compared to maybe and hour for myself getting a deep scaling and x-raya when I see my dentist is way too much. But glad my son is older, could be a stressful situation keeping smaller kids focused for that long. He's 12 maybe it's time for adult dentist .

Experiencia negativa: Last year I was in the hospital from having a heart transplant and my children’s father had to take my son there. He let them know that . He took off work but had both of our sons with him and she refused to see my son because his brother couldn’t go to the back with them. Waisted time off. Dr. Trista’s assistants are more professional than she is. She walks in, NEVER greets parents or the children. Just starts going over the work that her assistants did. I had to ask her what is she putting on my child’s teeth. She rudely replied, fluoride. She’s very rude. No wonder other dentists are taking over, though there was no explanation of why.

Experiencia negativa: Do NOT take your child here! The reviews are right. It is extremely unprofessional. They tried yelling at me and threatening to bill me finance charges FOR THEIR MISTAKE! The young girl on the phone just kept saying "if you dont pay you will collect finance charges" after I explained to her SEVEN TIMES that they have the wrong person and I paid my bill IN FULL!! Im not understanding what she wasn't comprehending but she FINALLY realized the mistake and instead of apologizing LIKE A PROFESSIONAL, she just said, "oh, we need to look into this further, but ignore our messages"....YOU THINK??? a month later I got a statement for $2. YEA OK! WAIT FOR THAT PAYMENT. I DON'T OWE YOU ALL ONE RED CENT! So sad because my child has been going there for years. It's gone downhill bad.

Experiencia negativa: Horrible Horrible Horrible Place to take your child! My Son has been going there 3 years never late, and they randomly called saying don’t take his insurance! When I informed them that I have other insurance they kept me on hold then hung up I called back 3 times which they then put me back on hold! I will be contacting the BBB and having all my friends and family members remove their kid from this dentistry! The stuff is rude and disrespectful as well.! Very unprofessional!

Experiencia negativa: Dr. Trista has the absolute worst attitude and very rude. I will not be taking my kids back. We’ve been twice and my first time should’ve been my last. Both times we went there was mysteriously an insurance problem. I called my insurance and she refused to talk with them after she told me to call them.

Experiencia negativa: I really wish I would have checked reviews first. Anytime I took my older son, there was always something. But I let it go because they were so nice on our first visit. However, when we needed our second son to start getting care, we booked and appointment and showed up to the appointment just to be told they cancelled it. Huh?! How do you cancel my appointment without my consent? They said they called me twice to confirm and I didn’t answer. I missed the second call because I was at work! The first call was automated and when I pressed “1” to confirm, it told me there was an error and disconnected the call. I called the office back both times and got their voicemail. I left two messages saying we will be there and asked them not to cancel, just to arrive and the front desk lady (or anyone) hadn’t even checked the voicemail. What is the point of running a business if you are going to cancel all your clients? The family behind us also had their appointment cancelled and the front desk lady mentioned they cancelled a lot the day before. How does a business run this way? Zero stars. I’m so annoyed. I should have listened when two different people said they didn’t have good experiences here. Please do not waste your time.

Experiencia negativa: After 4 years of coming here I am taking my children to another dentist. Dr. Trista has become extremely racist and non-caring to black families. She starts doing little things to inconvenience black families in order to deny treatment to them. She won't provide all of the information for treatment in advance so when you come in to the office she tells you she can't see you. I am appalled at how rude and disrespectful she has become. I had to file a complaint with the board about this. She is discriminatory for no reason. I have never done anything to be treated in this manner. If you are black, try somewhere else.

Experiencia negativa: Please DO NOT your children here!!!!! I’m not sure how they have 3 stars but that is completely ridiculous. The doctor and staff are very unprofessional and disorganized. Dr. Trista sedates all children for all procedures even small ones. The entire office staff is rude! If you set an appointment while you’re there they will cancel the appointment if you don’t text them back to confirm which is absolutely ridiculous! I’ve been turned away at several appointments just because I didn’t text back. Time off wasted!

Experiencia negativa: This place is absolutely the worst place you could take your children. My son and I went today for his FIRST appointment with Dr. Trista and let’s just say it will absolutely be the last time we visit this office. My child did receive a cleaning but she did decline doing my sons fillings BECAUSE he had sickle cell (which is absolutely horrible and discriminatory) she was also incredibly HORRIBLE to her whole staff in front of all the kids and parents in the office today. The staff seems stressed by her behavior as they are trying to do their best to assist patients but with the doctor yelling at you and treating you like a child in front of patients I could only imagine the level of stress they face daily. The doctor herself is absolutely someone I’d never want near my child’s mouth EVER and if your smart you’d never take your kids here either!!!!!! Very rude, unprofessional, and discriminatory “dentist”

Experiencia negativa: I am writing to express my disappointment with my recent visit to Dr. Onest's dental office. As the legal guardian of my 12-year-old nephew, I had scheduled an appointment in advance. However, the process has been marked by a lack of communication and concerning indications. Upon arrival, I was informed that I lacked the required documentation for my nephew's guardianship. After promptly coordinating with his social worker and providing the necessary information via email, I expected a prompt response. Unfortunately, a week passed without communication. I called to confirm the receipt of the authorization paperwork, only to be told by the dentist that it hadn't been received. The social worker intervened and received assurance that the paperwork was indeed received. Despite this, another week went by without any follow-up. After a month of waiting, I'm disheartened by the absence of communication and the apparent disregard for my nephew's care. Upon reading other reviews of your office, I couldn't help but notice a concerning trend. While I don't intend to make unsubstantiated claims, the repeated experiences shared by others raise questions. Given this experience and the broader concerns, I cannot recommend Dr. Onest's dental office to others seeking reliable and inclusive care.

Experiencia negativa: This office is one of the worst dentist office you can ever go to the lady called me yesterday to confirm my appointment for my son today is my sons appointment and now they’re telling me they cancel my sons appointment due to the fact I didn’t text the C to confirm it again after I confirmed it with the lady that called if you guys have any other choices to go to choose them do not choose this office. I wish I can put zero stars but I can’t. They are very unprofessional. I took myself out of work took my son from school just for this appointment.

Experiencia negativa: I wish I could have an option for absolutely 0 stars. Never in all of years have I seen such horrible professionalism and consideration from a doctor. Dr. Trista has no regard for her staff or her patients. I was first upset about my experience as a patient being pushed back days and times several times but I understood because all businesses are low staff these days. Once I got inside, I see why she’s short staff. The way she treated those ladies and talked to them was awful. She also isn’t thorough, forgets her own notes and makes up policies. I could go on and on about how you absolutely should avoid this place. I certainly will not be returning. I’ve called the BBB, the Mayor’s office and will be contacting the medical association. Dr. Trista’s antics need to be stopped and her license needs to be in question for the way she’s been practicing.

Experiencia negativa: Worst dentist I been to in my whole life they had me wait an hour an never even helped me they said I needed to send my kid's insurance cards which I gave before the appointment and sent 4 emails in front of them and still said I couldn't be seen because their system was down they haven't received any emails since 7:40 am they stated I sent it to the correct email Which I had two staff members look at but some how they still wouldn't help me I sent it from 3 different emails and had the cards on my phone right in front of them and they refused to scheduled me another appointment this is my first and last time I would never recommend!! Dr. Was rude af not to mention it WAS A 45 min drive here!!

Experiencia negativa: Dr. Trista., Is a cold hearted no empathy dentist never met anyone within this profession so rude. My daughter was scheduled for a procedure and I paid the co-payment which I had to pay before they even scheduled my appointment. At the day of the procedure Dr.Trista change her mind on using the gas without even talking to me about it and used the needle injection method, I then spoke up right then and said will I receive a refund on the copay since that method wasn’t used. Of using the gas!? Said replied yes. I should of made them give it back that day but I was in a hurry. Dr. Trista still haven’t reimburse me my funds. She is not friendly toward the kids , nor does she speaks when entering a room. Unprofessional!!!!!! Avoid this place at all cost!!!!!!!!!

Experiencia negativa: This place is absolutely terrible! I got zero help from Dr Trista and her staff. My twin daughters were having a dental emergency. They both have cavities and teeth that need to be pulled and I was told that one of my daughters has an actual infection in her mouth. After being told about that, nobody gave us treatment for it or even recommended any kind of care for her infection . All they did was schedule us for surgery that was almost two months away. When it came time for the surgery, my daughters were denied the surgery from Dr Tristas office because they didn’t have physicals within six weeks of the surgery. Not only did they cancel their emergency surgery, they told me I must pay $100 for them to reschedule the surgery when they scheduled it for free in the first place. Now I have to start all over again to find dental help for my children. This woman seems racist and she is absolutely not helpful at all. She doesn’t need to be servicing families with Medicaid. 0/10 . I DO NOT recommend it this dentist office at all. I wish I would have read the reviews beforehand.

Experiencia negativa: Abruptly stopped taking our insurance and cancelled my son’s last appointment with zero notice, after five years of us being patients. Finding a good pediatric dentist is difficult and appointments book out way in advance, by the time my son gets in somewhere else it will be over a year between appointments. Zero effort to refer us elsewhere or help us find a new office. Zero consideration or care for longtime patients. Very disappointing.

Experiencia negativa: Showed up to an appointment today for my daughter only for the door to be locked. I called and was told they weren’t taking patients that day and the receptionist seemed perplexed. I explained that I got a voicemail yesterday reminding us of the appointment (which I confirmed and had been booked for weeks), and stating that we would need to update our insurance and pay a remaining balance - NO mention of a cancellation! I figured I could have just taken care of the insurance and payment at the appointment. It’s not as if there was an emergency that required them to close or anything. I took a sick day and my daughter missed some of her school day for nothing - waste of time and money. On another occasion, when we showed up for my daughter to get some fillings, and I had my two other children with me, I was told they wouldn’t be able to do the fillings after all because the smaller children couldn’t come into the room and they wouldn’t do it (the fillings) without me in there. I was never informed of this practice or else I would have found care for my other kids. Another example of them wasting our time. Will not be going back.

Experiencia negativa: This was my third visit and I must say after my second one I should not have returned . The Office staff has a high turnaround , I’ve never seen a receptionist tell the doctor she can’t do something because she is busy ! Wow today my visit got delayed and was canceled after I was waiting in the lobby on records to be faxed over to. Them that should have been done weeks ago had the staff checked when scheduling my visit this could have been avoided as to it was canceled weeks before due to the same issues ! No one’s does the prep a week or so before or even a day to make sure things that are needed are there ? Dr Trista shoes very little empathy for anything , I will not be returning !! That’s the 3rd time I’ve given them a chance !!

Experiencia negativa: Took my son to Trista’s Dentistry back in November to get his teeth cleaned. They found that discovered that he had a cavity. They were supposed to contact my insurance company to get clearance to fill his cavity. Didn’t hear from them until I called in April to inquire about the cavity being filled. They stated that they did not receive a form or a letter from the insurance company . I called my insurance company. They said that they did in fact send them the form back in November. They scheduled his appointment however, I had to cancel his appointment due to him being sick. Fast forward to today May 5, I took him to his dental appointment to get his cavity filled. Filled out the information. Next thing you know, the receptionist stated that they cannot do the work because he had to get his teeth cleaned and because he had not eaten that morning. I was livid! I just got back from FMLA. Don’t have enough days and had to take off work to get him to this appointment because it was very important . I asked if maybe I could take him to get a snack or something to eat and come back they said no. The dentist Trista was sitting right out there. She did not look me in my face. She was very rude and inconsiderate of the time that I wasted. The front desk apologized but she did not. She got up and went to the back. By the time I get my son to another dentist, he may need a root canal because of her and her offices lack of communication. Please do not take your kids to this place. She is horrible. She is rude, and have no type of remorse for anyone. There are a couple people that used to work there that are very nice. But I did not see them today. Please do not take your kids here. I am very disappointed.

Experiencia negativa: I scheduled an appointment for both children as a referral. We had been going to a dentist on the West side of town for years, but the commute was beginning to become a problem. Dr. Trista reviews were questionable on here however I gave them a shot! My first appointment was cancelled. I rescheduled and they were short staffed this particular day. The young lady who was working the front did not know how to use the software to check in and or to pay. She was nice but was clearly not trained in this area. She was doing her best, as she said it was not her job but because everyone was out sick she had to figure it out. I waited for an hour past my appointment time. The hygienist was nice, but the doctor did not introduce herself or even give us an initial hello. This was our first time at her office, and she didn't even take the time to introduce herself before reaching to check my children's teeth. It was very rude and off putting. I still gave a pass due to the circumstances of being short staffed and behind on her scheduled. I assumed maybe she was a little stressed. Then upon leaving they young lady at the front told me that I had to pay for xrays up front. Which with double insurance, we have never had to even pay a copay let alone an Xray. Nevertheless, I paid! They took the Xray and we left. The office is very clean and inviting for children as far as the decor ad style. Dealing with small children you have to have energy that is inviting and aside from the hygienist, it was awful! Months later, I receive a bill for Xrays. Which is covered by my insurance, but I paid at the appointment as I was directed. I contacted the office and advised them of the error. Emailed the receipt and had not heard anything again. At that point I decided they were not going back, because obviously there was a major disconnect. I called today to cancel the 6 month appointment I scheduled months ago. We have found a new dentist and as a courtesy I called to cancel. The receptionist is beyond rude and unprofessional. She tried her best to over talk me and tell me what transpired when she was not present didn't happen. She also told me that I still owe for Xrays and that I never presented my second form of insurance. She hung up on me because I told her that the billing is an error that her office dropped the ball all. I asked to speak with a manager, and she hung up again. Customer service does not exist and if she thinks this is how you should operate any business, we will not be the first or last family that does not return!