Aspen Dental - Lebanon, PA

Experiencia negativa: Avoid this place! The staff was very rude and had a bad attitude when I tried to explain what was going on with my mouth. The service was also extremely slow. I waited about 30 minutes just to be called, even though the staff didn’t seem busy. A simple appointment just to get checked took almost 2 hours, which was ridiculous. On top of that, it felt like they were trying to charge me for everything. Overall, very disappointing experience. I would not recommend this place.

Experiencia negativa: Run away from this place they just want your money at all costs!!

Experiencia fantástica: Everybody here was lovely! They did a great job explaining what is going on and giving me a clear plan on how to improve my smile!

Experiencia fantástica: The team was incredible....explained all procedures and options. Got me financing. And Debbie was awesome....thanks!!

Experiencia negativa: The staff was ok the dentist filling in that day as soon as he found out that I wasn't interested in implants he kindve ignored me. My dentures Are too big for my mouth making it hard to speak thus I won't wear them

Experiencia positiva: First time for toothache they did all the X-rays to establish care per their policy and I’m glad they did. X-ray tech was quick. Dr Pham was so honest and helpful and conservative in his care which I appreciate. The treatment plan wasn’t inflated for $$$ glad I went

Experiencia fantástica: Had one of the best dental experiences here, all the employees were super kind and helpful and they were able to fit me in the same day for two root canals, had little to no pain during the whole experience and day after had no pain at all!! Thank you so much!

Experiencia fantástica: Very professional. Friendly and willing to work with you financially. Great friendly staff as well!

Experiencia fantástica: Very friendly, took time out to answer any questions .

Experiencia fantástica: When a family member needs an emergency root canal, it is never convenient. The staff here was kind and understanding and treated us like people with a life. Their financing packages allowed us to get a guaranteed price and the peace of mind of knowing exactly what you're getting -- and when.

Experiencia fantástica: Debbie was great taking exrays

Experiencia fantástica: Friendly staff, always willing to make their customers happy and very flexible with scheduling. 9/10 experience

Experiencia fantástica: Second opinion. Very thorough, detailed care. Explained my options fully. Very attentive.

Experiencia negativa: Update: !!!!!RUN, DO NOT WALK AWAY, FROM THIS PLACE!!!!! Wish I could give negative stars. This place shady as all get out. They will try to upsell you, tell you that you can’t get dental procedures done without getting a “deep cleaning” done first (which they will later bill you anywhere from $300-$600 for). They told me I needed this two weeks after I had my teeth cleaned by a very reputable dentist in Hershey. I turned them down. That pissed them off. Then they quoted me a price for upcoming work but will refuse to show what they’re actually charging you for, which I asked because I knew my insurance covered the recommend procedures completely. Then, even tho my insurance covers everything that had already been done at their office 100% - x-rays and a consultation , they sent me a bill for $245. No explanation. They’re not getting a penny out of me! This place is schiesty as heck! Steer clear!!!!! Please! This place should be put out of business for this garbage.

Experiencia fantástica: Dr. Pak is awesome!! He explained everything to me and my husband in great detail. He answered all of questions!! And certainly put my mind at ease. Sam ( his assistant) was kind and polite. The whole experience was EXCELLENT!!! From the girls at the front desk to Sam and Dr. Pak, WHAT AN AMAZING TEAM!! A truly exceptional dental office. I would recommend Aspen Dental!!

Experiencia fantástica: Had an issue with my gums, fearing the worse, they put my mind at ease. Staff was very professional and extremely kind. They talk to you like a person and never feel like you're a nuisance to them. They helped assure me I was OK and took really good care of me. The staff, Debbie, Diane, Dr Pham and Rhonda really helped me feel welcome and were patient with me while I got all my paperwork in order. I can't thank them enough for the help they provided!

Experiencia negativa: Dealing with swollen gums. In pain and probably infected. Made an appointment for the earliest availability which was over a week later. Not ideal but understandable, and probably a good sign that they're busy. Figured I can deal with the pain in the meantime with advil. But the whole week goes by and it's not until the day of my appointment that I get a text (not a call from an apologetic human but a robotic text) that they need to reschedule my appointment and I need to call THEM. I called and went through the automated system to finally get to the receptionist, who said that yes, they need to reschedule me, and their next available appointment wasn't for another 2 weeks. Would've been only slightly irritating if this was just a routine checkup but with the pain I'm dealing with, it's unacceptable not to call and explain the situation behind having to reschedule me last minute after having made the appointment over a week in advance, and just have your system send an automated text, requiring me to call.

Experiencia fantástica: Dr. Pham and Debbie were so helpful during my visit. They both were very thorough and explained everything to me clearly. During the consultation before leaving, Rhonda walked me through finance options and the next steps. I'm not a fan of going to the dentist, but this experience was top notch. Thank you ladies for all the help!

Experiencia negativa: I went in expecting a normal dental visit, but the experience felt very rushed and overly focused on pushing a deep cleaning. One staff member initially did an assessment, then I was later called back for another evaluation by someone else, which made the process feel inconsistent and confusing. What bothered me most was how quickly the deep cleaning was presented and how pressured I felt to make a decision on the spot without enough time to think about it or fully understand the reasoning behind it. After I declined, I was asked to wait in the lobby to speak with the doctor, which felt uncomfortable and unprofessional to me. If a deep cleaning is truly necessary, patients should be clearly shown the evidence, given a full explanation, and allowed time to consider treatment options without feeling pressured. Overall, the communication and patient experience today left me disappointed. Update review : I had a very disappointing experience at the Lebanon location. I was strongly pushed toward a deep cleaning after multiple evaluations, but the process felt rushed and poorly explained. I left feeling pressured into making an expensive treatment decision without enough information or time to think about it. After the appointment, I requested my X-rays and had them reviewed by other dental professionals, who told me they did not see evidence of gum disease requiring a deep cleaning based on the imaging provided. That completely changed my confidence in the recommendation I was given. What concerns me most is that several other reviews describe similar experiences involving aggressive treatment recommendations and pressure. Whether intentional or not, the experience caused me to lose trust in this office. If you feel uncomfortable with a major dental recommendation, I strongly encourage getting a second opinion before agreeing to treatment.

Experiencia negativa: I was there for 2 1/2 hours, got X-rays and an “exam” for $29 after which they wanted to charge me $2700 for a cleaning and antibiotic treatment for my gums as well as a laundry list of repairs that “needed” done on pretty much all of my back teeth. I had an xray about a year ago and the dentist mentioned NONE of these issues. I’m embarrassed I fell for such a transparent sales tactic. Don’t be like me. Avoid Aspen Dental. To be fair, the staff were incredibly friendly and professional, but I guess you want your “salespeople” to act the part….

Experiencia fantástica: Debbie was great with the xrays and Dr. Pham was very through

Experiencia fantástica: Excellent service. Front desk staff are very helpful and gentle. Debbie is very professional performing the X-rays. The hygienist Dianna exceeded my expectations. She explained me the options I have for my treatment.

Experiencia fantástica: YARI, Sam and Dr Pham was the team for today, awesome job, very pleased with today's work.

Experiencia fantástica: Diane is a very thorough hygienist and give great advice.

Experiencia fantástica: Such a great experience, both Dierra (OM), Debbie (DA) and Dr.Pham were amazing. I will be returning in the future!

Experiencia fantástica: Hygienist Diane, did a wonderful job with my cleaning. She was very informative, courteous and a joy to have her perform her service. Everyone in the office from Angelica to Rhonda were exceptional and courteous! They come well recommended!

Experiencia fantástica: I cannot recommend Yari highly enough for her expertise and incredible patient care. I came in at the end of the day to have my dentures adjusted because they were loose and causing significant pain. Despite it being the end of a long shift, Yari’s focus was entirely on getting things right rather than rushing through the appointment. She immediately noticed that my soft liner wasn't up to par and recalled a concern about my bite from a previous post-op checkup. Instead of just doing a quick adjustment for comfort, she took the initiative to consult with the doctor to ensure the root cause of the pain was addressed. She was exactly right—my bite was off. Yari re-lined my current denture, and the fit is now 100 times better with zero pain. She also took a new mold that will allow the lab to make new bottom denture that would align my bite. She explained every step of the process with thoroughness and clarity. Her professionalism and genuine dedication to her patients is a rare thing these days. She truly turned my day around!

Experiencia fantástica: The Norridge office was wonderful. They fixed the mess the Skokie office left me. They were very kind and understanding. I will continue to go to the Norridge office.

Experiencia negativa: I would never go back again made appt for tooth extraction sat 2 to 3 hrs my appointment was for 1 then they said they couldn't take it out .they did this to me twice so I requested money back

Experiencia fantástica: Decent place. Dr Pham is amazing. The staff is very caring and a great crew.

Experiencia fantástica: Great place if you want a great smile. Kind and humble. The Doctor is great and the staff are great specially Sam, Yari, and Dr. Pham. And the secretaries up front are also real nice. Appreciate the patience, and the treatment towards Alberto. Definitely would recommend Aspen Dental in Lebanon PA office

Experiencia negativa: I went here as a new patient and was told I need 19 crowns and 10 root canals. I was shocked, considering I only had one tooth that bothered me from time to time. Thankfully, I went for a second opinion, and was told that I do not need any root canals. Also, where I went for my second opinion, they re-took the x-rays due to the poor quality of Aspen’s X-rays. It was an interesting experience to look at these much more detailed x-rays and be told that I do not need any root canal or crowns.

Experiencia fantástica: Sam and the entire staff are incredible. Nobody likes the dentist but they make the visit very comfortable. I appreciate the service they provide. Thanks again for the help!

Experiencia fantástica: Great place to go! Highly recommend! Everyone was extremely nice, especially Dierra & the receptionist (Angelique?) Dr.Pham was thorough & very competent!

Experiencia fantástica: I went in for a bad tooth and they took me the same day. The entire staff was very professional and handled my problem with professionalism. I would recommend this place to anyone. They were able to take me the same day. Thank you to everyone at Aspen Dental.’

Experiencia fantástica: Dr Pham and staff were wonderful !!

Experiencia fantástica: Everyone from the front desk to the doctor was more than helpful and beyond kind. The staff made the whole experience comfortable and welcoming from the moment I walked in. They took the time to answer my questions and made sure I felt cared for throughout my visit. I truly appreciate the compassion and professionalism shown by everyone there.

Experiencia negativa: Waste of money and time! Just give another consult referral!

Experiencia fantástica: Today I took my mom to Aspen Dental for a tooth extraction, and I couldn’t be more grateful for the care she received. Samikshy (Sam) was incredibly helpful, patient, and calm throughout the entire visit. Her comforting demeanor made a stressful situation so much easier for my mom. She worked alongside Dr. Pham, and the two of them make an outstanding team. Their communication, professionalism, and teamwork were truly impressive. They explained everything clearly, treated my mom with kindness, and made sure she felt safe and supported. Thank you, Sam and Dr. Pham, for your excellent care. You both made a big difference today.

Experiencia fantástica: Polite and professional staff, worked with me through the whole process with no issues and no reservations. Will be keeping my business and health with them

Experiencia fantástica: I had an emergency dental situation, experiencing a lot of pain. I was able to get in within a couple of hours. I was given options for my situation. I explained my feelings on my treatment and the dentist understood my concerns. I feel like he really listened to me and didn’t try to “sell” me a procedure.

Experiencia fantástica: Great experience. The staff was friendly and professional.

Experiencia fantástica: Dentist office was very clean and they treated me promptly. All interactions with staff were good. Dr Pham and the assistant deara were the best! Super attentive, kind and explained everything.

Experiencia fantástica: Great and affordable service even without insurance. Great dentist and specialist. Dental assistance Sam did an amazing job at calming my anxiety and making me feel comfortable. Would recommend for anyone with dental anxiety. Thanks Sam, for a great experience at the dentist something not said often.

Experiencia fantástica: I have one persons name so I can say that Pam was the person helping with my Bridge and was nothing less than Fantastic and the person doing the job I don't recall her name but I think she is the king Pin has been very pleasant, knowledgeable and does a professional job. I also have to say that everyone that I have dealt with from the receptionist, consult! the billing personal, the ladies that make the scheduling i don't know if I missed anyone but I got to say I would give all of them a 99 out of 100 only because that no body is that perfect, but the staff works very well on pleasing and working well together.

Experiencia fantástica: One of the employees I think called Sam was a really nice person, she helped me and answered all my questions.

Experiencia fantástica: They were very Friendly and informative . Even told me everything that I needed to know from pricing To The procedures I might need to have done so all in all 5 stars have a great day y'all.

Experiencia positiva: They scheduled me for an appointment on a day they were closed. Gave me an appointment card and even texted me a reminder. Not exactly sure what to do now. Went in first thing the next morning, and took me right in and were very apologetic.

Experiencia fantástica: Aspen Dental accepted me as a patient immediately when no other dentist would do so . Needed some dental work which required several visits to get approved for knee surgery. All staff - Drs - Assistants- Technicians— office staff were very efficient and cordial in explaining all procedures before during and after . They worked with my insurance company and left me know my share of the costs upfront . I highly recommend Aspen Dental- Thank You for all your help

Experiencia fantástica: Receptionist is the best everyone is wonderful very helpful would recommend this place to everyone!!! I even have my daughter in law coming here!!!

Experiencia negativa: I think it’s kinda dumb I get told at a appointment for my daughter that her cleaning will be $143 dollars ok I understand that well then I call to make the appointment and they wanted me to pay before the service I’m not understanding that they said at the appointment I owe at the time of service now there wanting it before i scheduled I’m sorry but I live paycheck to paycheck

Experiencia positiva: I wish I could split this review in 2 parts. The staff- great friendly inviting... seemed to be knowledgeable in thier areas and were very helpful and friendly... However the whole model of this place is a joke. Came in for a broken wisdom tooth.... 1.5 later of pictures and x rays told it would be weeks until it could be extracted and that total cost would be like 6k for other services and pulling other 3 wisdom teeth. Over 1k just for the broken one. Got a second opinion, thank god!!!! 3 days later I got all 4 removed for a fraction of the cost that they wanted for 1. Also the only x ray that the "real" oral surgeon needed they didnt even take here. Thankfully they felt bad for me and did it "on the house". Im sure for a 6 month cleaning this place is fine, but it seems they are more interested in upselling than fixing actual issues.

Experiencia positiva: Employees were all nice on intake and outtake. Hygienist was very informative during visit. They would have gotten a five if they were more equipped for wheelchair patients. ie: automatic doors, patient chair in exam rooms. This makes it harder for handicap patients to enter and exit building and getting into those horrible exam chairs.

Experiencia positiva: Outside of the receptionist, I believe I was the first one there for my 7am appointment. The receptionist and the staff were very nice even though they didn’t take me back until almost 7:15. Unfortunately, there are 3-D imaging machine was not working, so there was very little they could do for me. The dentist when she did come in, was very pleasant and very pretty as well, but there was nothing she could do for my broken tooth, because their equipment didn’t work. Like I said above everyone was very nice. They were just very slow and it was a lot of time for nothing. The facility as a Whole just seemed worn out and tattered. With chairs having holes in them and paint chips in on the wall. Not a good look

Experiencia fantástica: Everyone was pleasant, good place to go for Dental work. I did not have a long wait time.

Experiencia positiva: Waited almost an hour and 15 minutes just to get taken back. Very thorough exam. I just didn’t think I was going to be there for 3 hours! My daughter and I were the LAST ones to leave before they went to lunch and my appointment was at 9:00. I was a little bit upset at this. I know a first visit is long but I shouldn’t have had to wait an hour before I was taken back and anything was started.

Experiencia fantástica: I had broken my tooth and didn't know where to go . I found aspen dental in Lebanon and was glad I did . They were very helpful and the staff is so nice, they made me feel comfortable .they fixed my tooth that same day . So thankful. I definitely recommend aspen dental in Lebanon. That's where I'll be going from now on .

Experiencia negativa: My wife needed 2 crowns put back on, which we were told they would do. They made the appointment for the next day. Within 6 hrs she got 3 phone calls to confirm the appointment!!! Really, you need 3??? The 4th one, she was told that she needed an x-ray before they could give her a quote to put the crowns back on. She just got x-rays done but would not accept it. It just sounded like money greedy operation. After getting the run around she told her just cancel the appointment. STAY AWAY FROM THEM…

Experiencia fantástica: The Team was able to fit me in on a short notice. Both the dentist and dental assistant were professional and meticulous. Walked out with beautiful pearly whites. Thank you.

Experiencia fantástica: Everyone was very pleasant and professional. They helped me with everything I need to do. Explained everything upfront. I recommend this place. Thank you again.

Experiencia positiva: My wife and I and have been receiving dental care from a private dental practice for over 20 years. We have dental insurance and for a $35/copay, we receive a checkup, cleaning, and xrays(as required) every 6 months. Now that we are retired and travel frequently, we are finding our dentists schedule is too rigid and rescheduling causes months long gaps between visits. Flexibility in schedule and the network of practices is where we thought Aspen Dental could help. I looked at reviews from Google and BBB so we had an idea of your processes and areas of concern. We made appointments over the phone which went very well. Prior to the appointments, my wife took a call from Aspen to verify information and add dental insurance information. In the meantime, we decided that I would take my appointment only as a test run. I arrived at my appointment 15 mins early. The associate at front desk said they tried to call my cellphone to inquire if I had dental insurance. I told her it was provided previously. She input my insurance information and said that my visit was covered with no copay. I was called back and recieved the most extensive round of xrays in my life, including pictures of my teeth. The dentist provided a very thorough exam and verbal assessment of his recommended follow-up care. So far, I'm very pleased. I met with the associate that schedules appointments and was informed that a cleaning and 3 fillings was over $300 with insurance. I asked her how much for just a cleaning, and she responded over $200 (I cannot recall exact costs). To hear it a second time, I asked how much my visit costs out of pocket and she said it's covered. We shall see. Remember for over 20 years, I paid $35 for exam, cleaning, and xrays at a private dental practice. At this point, she asked what I would like to schedule and I replied "nothing" and got up and walked out. The bottom line is you've validated the negative reviews. There were positives. The interactions with staff were professional albeit, none of them introduced themselves, including the Dr. The exam was very thorough. For a 62 yr old male on an initial visit, I think 3 fillings is a fair assessment, but I'm confident that my private dentist would not recommend the fillings. Relationships are based on trust and it wasn't earned on my initial visit. At this point, you may be wondering why I'm walking away over $200 - $300. Based on reviews, Aspen patients have gone $1000s in debt and I won't be caught in that web. You may contact me if you desire, but it won't convince me to be a repeat patient. Aspen recieves 3 stars for the quality of the exam. I'll edit review if I receive a bill.

Experiencia negativa: Edit from my original post below - on 8/4, the finally call to set up an appointment for the root canal after nearly a month. However, they only had 1 day avaliable, the 11th. I told them over the phone that I had work and important meetings that I couldn't miss so I couldn't do the 2 pm appointment I was being offered. The lady then stated that she had a spot at 11 am, I said I'm not happy with it but I'll take it. Everything was confirmed. 5 minutes later I get a call stating that she made a mistake and that time wasn't available and tried to push me again to 2 pm. I reiterated that I could not do 2 pm. She then stated, we'll give you a call when we get the September schedule. This place is unbelievable. Didn't even try to check the network to see if I could get fit in somewhere else since they made a mistake. Original post: Don't go in expecting help right away. I really need a root canal done but their endodontist is only in at the beginning and end of the month. You're first appointment is just a consultation. I'm giving it 2 stars because the staff is nice. But don't go if you have an emergency.

Experiencia fantástica: Samikshya did a very good job in adjusting my dentures. She’s very good. You have to keep her.

Experiencia fantástica: All the staff were nice!! Phoenix did a great job with the x-rays! Yari was very nice and helpful during the patient intake. Dierra explained everything about financials and scheduling during the consult. I also got a same day cleaning with Diane!! She was so sweet and did a great job probing!

Experiencia negativa: I wouldn’t bother coming here. I was proposed a treatment plan costing roughly $300 after my insurance covered some. Came in for a rescheduled appointment and got something else completely done that I wasn’t aware was happening. Was half a cleaning and I ended up being charged over $400 for that service that I didn’t know was being done until it was being done. Still thought I was getting fillings but did not. They are not fully open with their treatment plans and what’s getting done. Stay far away unless you want to throw lots of money at them.

Experiencia negativa: Truly the rudest staff I’ve ever experienced. From the front desk to the cleaning specialist. I was absolutely horrified with how disrespectful this team was. I came in for an emergency wisdom tooth extraction and left feeling like I had the worst teeth ever. The blonde woman who came in and measured my gum line was HORRID. She made me feel gross and cut me off during our conversation several times. Her tone was incredibly degrading and condescending. Based on her alone I’d say look anywhere else.

Experiencia positiva: Service was good, but eversince I signed and scheduled an appointment, I have people telling me negative outcomes in their experience. Several people. So now, I need to see if I can cancel or change. I am saddened by all the negative comments on Facebook, my daughter did not like her experience, and 4 of my co-workers were very opinionated due to their bad experiences. I am already dealing with anxiety just from my first visit and wondering if I can afford it and/or do I want to follow through. One of my co--workers said I have 3 days, it that true?

Experiencia fantástica: I came there as a new patient and got treated like I was a patient there my whole life. Great and friendly staff, along with amazing dentists!!! So glad I chose them!! Keep up the great work aspen dental team!

Experiencia positiva: My young adult son had wisdom teeth removed today he has his initial exam 2 days ago got him in fast. He applied for care credit was approved for more than enough for the procedure. I picked him up after he was finished today he said it went good but then he’s asking me what to do about the gauze etc. they gave him absolutely nothing when he was finished no treatment aftercare instructions no receipt and nothing from care credit!!! I find this very odd that you don’t get anything with the costs breakdown or monthly payment amount to care credit or even an account number or due date?? Isn’t care credit a credit card you can keep using over for procedures? Please someone enlighten me from this office why this happened. Tyler B is my son. Update to your response…why should he or I call you? Shouldn’t that be your responsibility or the right thing to do to contact him to make things right? He still has not received anything in the mail or email from care credit as far as his payment amount or due date this whole deal is very odd!!

Experiencia negativa: STAY AWAY!! They will tell you you need a deep cleaning without pocket measurements or gum disease diagnosis so they can bill you and your insurance for an insane amount of money. They will refuse you a general cleaning after milking your insurance and refusing to give digital copies of X-rays needed to get a proper cleaning somewhere else. You will have to pay out of pocket for new X-rays…greedy shady operations NEVER AGAIN!

Experiencia fantástica: I had scheduled an appointment for a toothache weeks ago I wanted it to be put under sedation cuz I was afraid of experiencing the pain while having my tooth removed ,but I was surprised how comfortable they made me feel and I felt no pain at all when I was having an extraction done on my tooth, Thank you Aspen Dental Thank you to the dental Doctor I had ,I went through it because she made me feel comfortable .

Experiencia negativa: TERRIBLE SERVICE at the LEBANON PA OFFICE ! they are rude ! And you’ll never get seen at the time of the appointment. Always running behind and gives you the run around the only thing they are is affordable. But they are ruff as hell on your teeth. Don’t get me started on the secretary she will literally argue with you like you’re wrong for being upset after waiting 2 hours after your appointment time! Intentionally had me waiting on the phone for

Experiencia fantástica: I needed a tooth added to my partial. My dentist quoted over $500 and could not guarantee the repair. Aspen did the job for $131 and it works just fine.

Experiencia negativa: I went in for 1 broken tooth. I was in a lot of pain. I even made an appointment. I was there almost 3 hours. I saw 6 different people. Got X-rays done 3 times. 3 hours later I was sent home still with a broken tooth, but now in more pain. They can’t fix it until the end of August, because they are booked until then. If I could give zero stars, I would.

Experiencia negativa: Literal scam artist. Never heard of a $2000 deep cleaning but they have it there and they sure push it on you. So much so that you can’t get work done unless you pay the exuberant cleaning fee….I went there for a broken front tooth and all they want to push is the cleaning. At least fix the tooth before you wanna try to upsell me on a $2000 “deep cleaning”. I do have priorities and missing a front tooth is the first. I should’ve listened to the other reviews and the 3.7 star rating!

Experiencia fantástica: I had a great experience today. The dental assistants, dentist, and check-in and check-out women were all wonderful. I came in with a lot of work that needed done. They gave me a straightforward treatment plan and prescribed me antibiotics for some pain that I was experiencing. They also gave me recommendations for other places in the area if I needed to go somewhere sooner to get what I needed to get done. It was overwhelming hearing the next steps and at one point I got emotional. The dentist gave me reassurance, some tissues, and asked if I needed some water. She also gave me a moment to collect myself. “One step at a time” she said and that made me feel better. I highly recommend this place if you’re looking for a safe comfortable environment like I was. The dentist’s office can be an overwhelming scary place, but I did not feel that way by the time I walked out. Thank you Aspen Dental!

Experiencia negativa: Not what I expected. I had an emergency and need a tooth extracted but they do not have an oral surgeon on site and the person only comes once a month so extracting teeth is not an option if you have an emergency. I think this part should be removed from website and brick and mortar places. For everything else I guess you would be ok.

Experiencia negativa: had a very disappointing experience at Aspen Dental. When I first scheduled my appointment, I was told that the cleaning would be fully covered by my insurance. However, when I arrived, the story completely changed. They pushed unnecessary procedures — including trying to fill a cavity that didn’t need work — and tried to sell me on a deep cleaning that would cost over $600 out of pocket. When I declined the deep cleaning, they later sent me a bill for $160 — just for being told how much the cleaning would cost. My insurance refused to cover the visit, and Aspen passed the entire cost on to me. I ended up going to another dentist for a second opinion, and they told me the deep cleaning was not needed, the filling wasn’t necessary, and they didn’t even charge me for the checkup. This experience felt more like a sales pitch than a dental appointment. I would not recommend Aspen Dental to anyone looking for honest and transparent care.

Experiencia fantástica: Was hesitating to go to this clinic but went anyway and it exceeded my expectations, they explain everything to me about all the procedures that I need to get done, and they have payment plans which will make it easier for me.. so far I’m loving it

Experiencia negativa: I had a terrible experience with Aspen Dental and feel compelled to warn others. I went in for a free initial exam, as advertised, only to be hit later with an unexpected bill—completely contradicting what I was told. After the exam, they immediately tried to push a deep cleaning on me, claiming I needed it urgently and refusing to do a regular cleaning instead. The cost? Over $600. When I questioned whether the deep cleaning was necessary and asked for a standard cleaning instead, I was talked down to and made to feel like I didn’t understand my own dental health. To make things worse, when I called to try to clarify the charges and express my concerns, they hung up on me. Completely unprofessional and disrespectful. This place feels more like a sales trap than a healthcare provider. It seems they prioritize making money over patient care. I strongly advise avoiding Aspen Dental unless you want to be upsold, misled, and mistreated.

Experiencia fantástica: Had a dental emergency that resulted in missing my upper front tooth on Easter Sunday. Monday after, they saw me quickly and had me on the road to repair.

Experiencia negativa: The first time I was here I waited 2.5 hours just for x-rays and an exam. Every other time I’ve been back, I’ve never been told accurate information on anything - I was told that I would get a root canal/crown in one appointment. Instead, I had to come back three separate times until the process was finally finished. In addition, they don’t quote accurate amounts about insurance and each time I return somehow I owe even more money. If I had more options through my work insurance, I would go literally anywhere else. Most of the staff are nice which is why they get 2 stars instead of 1, but otherwise I’ve had nothing but awful experiences here.

Experiencia fantástica: Very friendly and caring took there time in helping me understand everything I need done and broke it down to me and helped me understand what’s due after insurance and set up a payment plan for me very affordable definitely would recommend

Experiencia fantástica: This was my first time there and I was greeted right away, everyone was very professional, didn't wait long. This is the only place that would take me with not having insurance and set up a payment plan which is awesome. Thank you

Experiencia negativa: Is it now the norm for cleanings to be done 2 part? And to push $900 deep cleanings? Horrible experience ...why would you clean ones teeth before an extraction ? I was refused removal of a tooth because of my BP. Is sure my blood pressure would have been fine without the same day cleaning less than 15 minutes before. And they take payment prior to service. Would not recommend.

Experiencia negativa: I went in to get one tooth inspected. They then proceeded to tell me that I needed 3 root canals! It took 2 appointments to finish one cleaning, and each appointment only lasted around 20 minutes. Every appointment that I went to they told me even more procedures I needed to go through. After going to a new non-sketchy dentist office they performed X-rays and told me that I didn’t actually need any root canals at all. They refused to send the X-rays that they took in November to my current dentist office (I understand why now). Do NOT go to this office. They try to upsell you on things that you don’t actually need!

Experiencia fantástica: My first experience with Aspen Dental in Lebanon Pa was excellent. I had a broken tooth that was previously repaired with bonding 30 years ago, and the repaired piece broke off recently. Another dentist told me they would have to do a crown, but couldn’t explain to me why. I have serious anxiety about going to the dentist, and I’ve never had a crown, so I was concerned and couldn’t understand why it couldn’t be repaired the way it was 30 years ago. It was simple, quick, and inexpensive. I then decided to try Aspen, and they were able to fit me in quickly. The dentist explained my options and why a crown was preferred, but he was agreeable to doing it the way I wanted. I was so relieved, and was extremely happy to be able to have my tooth fixed quickly and beautifully in the same visit. The technician who did the bonding did a beautiful job. Everyone there was very kind and patient.

Experiencia fantástica: It's my first time here, it's a good place to take care of your teeth. Amanda and Yari are good people, they treat you with respect and explain everything. Thanks

Experiencia fantástica: I am one to not like going to dental appointments, just not a fan. I started going to Aspen Dental a few months ago and I am truly happy with the service, they make you feel at home. They are always asking if your okay in the middle of working on your teeth, and they do their best to make you feel as comfortable as possible. I recommend this place to anyone needing any dental work done. Thank you Aspen Dental for doing what you do to make my visits comfortable, even when I feel uncomfortable.

Experiencia fantástica: My initial appointment was comprehensive enough to come up with treatment plans that i could be confident about. The staff were all very pleasant and knowledgeable. Dr. Pham took the time to sit and explain treatment options and answer question, without my feeling rushed.

Experiencia fantástica: It was a great experience and the employees were really helpful to me and the staff were very nice about helping me out with this process so I’m happy to be part of this group again thank you.

Experiencia fantástica: Went in with a nasty tooth infection looking for a 2nd opinion. Yaritza & Dierra were super helpful & very kind. The doctor/dentist who looked at my infection was very insightful & answered all of my questions & was very attentive to my concerns. Very satisfied with my visit.

Experiencia fantástica: The dentist and her assistant are very professional. After my numbing shot i waited longer than I liked but the experience was painless and that's a good thing.

Experiencia fantástica: Went in for a tooth ache, same day they got me back in to remove the tooth. Staff and doctors are very friendly. I have some other work to be done in the future but overall great service.

Experiencia fantástica: In my experience with Aspen Dental, as a 65-year-old woman who has visited numerous dental offices throughout my life, I am delighted to report that my visit was a genuinely pleasant experience. Everyone at the office was consistently friendly, courteous, and welcoming, treating patients with the warmth and care of family members. While waiting, I appreciated the availability of television, although I did experience a lengthy wait. Nevertheless, the exceptional service made it worthwhile. I underwent a tooth extraction procedure, which in the past typically required multiple injections to achieve numbness. However, on this occasion, the dentist's technique was outstanding, and I barely felt the pinch. I am pleased to have found a dental office that I can confidently rely on, regardless of my insurance status. Their pricing is phenomenal, and they offer convenient payment plans that can be tailored to suit individual budgets. I highly recommend Aspen Dental for their outstanding service and expertise. Following my procedure, I experienced no further bleeding and felt fine within a couple of hours. I strongly advise anyone seeking dental care to visit Aspen Dental and experience their exceptional service firsthand.

Experiencia fantástica: Very polite and professional. For the type of work that I’m getting done on my mouth, I was pretty nervous, but they made me feel very relaxed and at home with the treatment practice and the doctor was very informative and cordial

Experiencia fantástica: I had the best experience ever!!! We all hate to go to the dentist but my experience here changed that,I was there for many hours but the steps they take with all patients is worth the time your there,I had to have teeth extracted from a filling that fell out months ago and caused me alot of problems,so prior to getting the needle to numb you they actually rub a numbing gel on your gums I absolutely loved that it hurt alot less,the entire staff there was friendly from the moment you walk in till the moment you leave, and also they have many pmt plans to fit everyone's credit score,I highly recommend ASPEN DENTAL I visited on 2/24/25

Experiencia fantástica: Went in with a problem with my dentures. It was a scheduled appointment. I did not have to wait too long before I was called in. The staff was very professional and explained everything that I was going through. They answered all my questions in an easy to understand way about the procedures that I was and would be going through. When there was a slight problem with my dentures the apologized for the delays and thanked me for being so understanding. (stuff happens) Overall very satisfied.

Experiencia negativa: Waste of time and money! Went for my son's evaluation for wisdom tooth removal with referral from his dentist. Upon arrival I was told they don't take my insurance even though I had asked prior to making the appointment. I was told my appointment was made through the call center and each location takes different insurance plans, so it was misinformation. After the X-rays, and evaluation I was told they could not schedule the removal of my son's wisdom teeth because he does not have any pain in his mouth?!!? WTH. Could have saved me a trip and $100 if they would have just asked that when I walked in the door!!

Experiencia negativa: Horrible. They told me I need a bunch of stuff done that doesn’t seem necessary including an invasive deep cleaning procedure. Even though I have no problems and my gums /teeth look completely fine. I’ve never had a dental problem in my life and never even had a cavity!