Aspen Dental - Bloomington, IN

Experiencia fantástica: Dr Nam and her team are the best! She is fast and efficient. They tell you what to expect every step of the way and reassure you throughout the process. I was done before I even knew it. I couldn’t believe my ears when they told me the tooth was already out! The team at the front desk is great too. Everyone was friendly and welcoming. Thank you so much!

Experiencia negativa: I visited Aspen Dental about 6–8 months ago, and now that it’s time for my routine cleaning, I’m honestly very confused and frustrated by my experience. I was told I needed X-rays before they could determine what type of cleaning I needed. I thought this was strange because I had already had X-rays done there not that long ago. I agreed to get them, assuming there was a reason for it. However, when I came in for my appointment, they didn’t even do the X-rays. I then waited about 15 minutes in the room before the doctor came in. During the exam, I was told that my teeth looked good, but the doctor also tried to push an implant that I had already decided I did not want. What makes this even more confusing is that during my previous visit, I was told I had two cavities that needed to be filled. I never had them filled because I wasn’t convinced I actually had cavities. Now, 6–8 months later, I come back for another “exam” and I’m told my teeth look good. So what happened to the two cavities I was supposedly told I had last time? My biggest issue is the lack of consistency and communication. If I only needed the same routine cleaning I’ve always received, why was I told I needed X-rays to determine what kind of cleaning I needed, only for them not to take X-rays at the appointment? And why was I previously told I had two cavities, but now I’m being told my teeth look good? I left feeling like I wasn’t getting clear answers and that unnecessary services were being pushed on me. I just wanted a straightforward routine cleaning and an honest explanation of what my teeth actually needed. Based on this experience, I’m seriously reconsidering going back.

Experiencia negativa: My husband went in to get one tooth fixed on his dentures and after over an hour of waiting on his appointment, he was accused of lying about getting his dentures done there and was told he would need additional services done because they couldn’t “find his file.” A simple procedure fixing one tooth doesn’t necessitate x-rays and seeing the hygienist & doctor, they were attempting to upcharge his service. He had spoken with them twice before in the last month with no issues finding his file, when they had told him they would call him after running his insurance and never did. This place is a disaster, and his teeth still aren’t fixed. I’m beyond frustrated with his experience and his CONTINUED struggle to get something very simple fixed!!

Experiencia negativa: First, I want to say that everyone at this office was genuinely kind and professional. However, I would encourage new patients not to feel pressured into agreeing to additional procedures without seeking a second opinion. I was advised to undergo very expensive, out-of-pocket treatment on several teeth. After getting a second opinion from another dentist, I learned that none of the additional treatment was necessary. That second consultation ended up saving me nearly $2,000. Every dental practice is a business, and I understand that. Still, based on my experience, I think it’s important for new patients to know that treatment recommendations may be worth verifying before committing to costly procedures.

Experiencia negativa: Continuously cancel your appointments! I had a simple cleaning that they canceled 3 times and pushed back by 2 months. Different reason each time... ridiculous!

Experiencia fantástica: People were super friendly and Samantha was amazing and very patient with me during my visit ...

Experiencia fantástica: very knowledgeable and friendly staff. I am happy to be a patient here..

Experiencia fantástica: Absolutely amazing team! From the front desk to the patient advocates, dental assistants, lab tech, and dentists, everyone is kind, professional, and genuinely cares about their patients. You can tell they work together as a team to make every visit smooth and comfortable. It’s not often you find an office where every single staff member goes above and beyond. Highly recommend!❤️

Experiencia negativa: Pretty sure ive got nerve damage in my upper lip. My mouth and fave were numbed during a tooth extraction last week. While attempting to pull a tooth, the doctors tool slipped causing them to essentially punch my in the mouth and nose from an upward motion. I didnt think anything of it because I couldnt feel much at all. Now 1 week later, that same area that got hit is still numb. I contacted the office 48 hours after the procedure and was told "give it another day". Im seriously considering hiring a lawyer. The dentist was very kind and friendly but this is looking to be a long term affect.

Experiencia negativa: The cleaning itself went very well, and the dental assistant we worked with was phenomenal. Unfortunately, my experience with the financial department was extremely disappointing. I was initially told that I would pay half of the cost at my first appointment and the remaining half at my second appointment, which was perfectly fine with me. However, when I arrived for my second appointment, I was informed of an additional fee of nearly $50 that had never been disclosed. I was told this fee was related to paying in advance for my next cleaning six months from now. This was especially frustrating because my routine cleanings are supposed to be covered by my insurance. I will keep my upcoming filling appointment, but due to the lack of transparency regarding billing and fees, I do not plan to return to this facility afterward.

Experiencia fantástica: The whole experience was a breeze.. the staff was helpful & very nice..

Experiencia fantástica: I had a really positive experience at Aspen Dental in Bloomington. Samantha was especially kind, pleasant, and welcoming throughout my visit. She made me feel comfortable and much less anxious, and I really appreciated how caring and patient she was. Dr. Patel and the team were professional and helpful as well. Thank you all for making the appointment a good experience!

Experiencia fantástica: Dr. Nam was AMAZING! The entire staff are great, sweet, caring people ❤️

Experiencia negativa: Here’s a polished version that keeps your experience clear and strong without sounding overly aggressive: I honestly had a very disappointing experience with Aspen Dental. I went in for a regular checkup and clearly mentioned to the doctor that I had permanent braces behind my teeth that I wanted removed. During the exam, she used a sharp dental tool and was literally about to pry them off while asking, “What is that stuck on your teeth?” I had to remind her that I had already explained they were braces behind my teeth. She then said, “Oh yeah, sorry, sorry.” That moment honestly shocked me because it did not feel careful or professional at all. On top of that, they gave me a treatment estimate of around $11,000 for dental work they claimed I needed. I decided to get a second opinion elsewhere, and another dentist treated me with much more care and professionalism — and the total cost for everything was under $500. Please always get a second opinion before agreeing to expensive dental treatment.

Experiencia fantástica: Taja solved all my insurance issues. Great service!!

Experiencia fantástica: The front desk lady Taja along with all the other people there are all very amazing!! They were all efficient and knew what they were doing. It was overall a great experience!

Experiencia fantástica: I had a great experience from start to finish! Dr. Nam was incredibly thorough and made me feel comfortable during my visit. Macie was amazing during my consult—she explained everything clearly and answered all my questions without making me feel rushed. The entire staff was friendly, welcoming, and professional, which really made a difference. You can tell they truly care about their patients. Highly recommend this office to anyone looking for quality dental care!

Experiencia fantástica: Samantha was awesome she made something nasty like impressions bearable and super friendly

Experiencia fantástica: Great place highly recommended staff members are very accommodating to your specific needs.

Experiencia fantástica: Not my usual dentist, but had to get my tooth fixed and they were awesome! Everyone was so helpful and extremely friendly!

Experiencia negativa: I visited your office in Bloomington, Indiana on April 15, 2026 because I had a severe toothache and it was advertised as offering emergency service. Before I went to the office, I explained to the woman on the phone that I only have Medicare and Medicaid. She said they didn't take either, but they could work with me on a payment plan if they could help. I was in need of immediate help, so I got an appointment for later that day and took an Uber, which I can't really afford. No other transportation. The X-rays and consultation with the doctor went okay, although I was frustrated to find that it'd be a week before they could extract two infected teeth. He prescribed an antibiotic and basically over-the-counter pain meds until then. When I got to the financial person, I was staggered at the amount. They wanted more than $700 as a down payment for the extraction of the teeth plus payments for a year and a half. I am on Social Security with no other assets. No way I could do this. I was upset and the financial person simply shrugged it off when I said I couldn't possibly pay. I was upset, but figured I could at least get the antibiotic. However, the prescription never came through to my pharmacy. I called the Aspen Dental office and never received a reply. Then I wrote to the email of the corporate office twice and never received any reply. I paid your $29 fee upfront, so why wasn't my prescription sent? I feel like I've been deceived. This is extremely unethical. You have taken my money and not fulfilled what was told to me. This needs to be rectified.

Experiencia fantástica: The dental assistant Kaleigh is the sweetest and very considerate of my pain! Dr. Patel is also super sweet! Them together made this visit more bearable.

Experiencia fantástica: So happy with my dental work.Dr Nam does exceptionally great work. Kaleb and Taja both were very helpful and kind.

Experiencia fantástica: Kaleb and TaJ were great. Ty for the help this morning. Had a severe toothache and while I knew they couldn’t fix it on a first visit they did what they could to make me comfortable on this Easter weekend until I can get to my own dentist which I called two days ago and they didn’t bother to ask how they could help me, just told me to show up next Thursday. Couldnt wait that long and thank you to Aspen for seeing me this morning. Going to make this weekend bearable I hope.

Experiencia fantástica: My first experience with this place was great. The staff was excellent and made sure my appointment went well within a short time. Special shoutout to Samantha for making sure I felt comfortable due to it being my first time! Love this place, will come again in the future.

Experiencia fantástica: For my sister Dawn Gooch who visited ASPEN. Samantha was AWESOME! Samantha was clear and precise on everything that would be done during the exam. Could see that I was in panic mode and she continued to reassure me that all was good. Definitely a good experience today!

Experiencia fantástica: Received my partial today. Love it Great staff. Taja, Caleb, Dr Nam and Kaleigh.

Experiencia fantástica: Love it here! Kaleb and Dr. Nam are so nice I definitely recommend.

Experiencia fantástica: Staff was polite. Took care of our needs. Taja was polite and nice.

Experiencia fantástica: TAJA did a very good job taking care of us. We were desperate. I would recommend Aspen Dental to everyone

Experiencia fantástica: Taja is so friendly and sweet to everyone. She also makes it so easy to check in or get information!!

Experiencia fantástica: Aspen has always taken great care of me. Everyone is very personable and truly care about their patients. Taja especially always makes everyone feel at home when they walk in, remembering patients by name. I highly recommend them!

Experiencia fantástica: My visit was great. Samantha and Dr Nam were great. They always make me feel comfortable and relaxed.

Experiencia negativa: The staff were all very pleasant and informative, however, time management really needs A LOT of work. I was 1 of only 3 people there and walked out after sitting there almost 2 hours and only seeing the dentist for 5 minutes. No talk of actually addressing what I came for but wanting me to sign up for a treatment plan. Never even got to that because I got tired of sitting around waiting. I only made the appointment because I needed a tooth fixed asap and needed in quick. My mistake.

Experiencia fantástica: Had a wonderful and smooth experience! Kaleigh was an excellent help and the staff was very friendly.

Experiencia fantástica: The entire team was so nice and fit me in that day for an emergency. Samantha did an amazing job taking care of me!!

Experiencia fantástica: Kaleb is exceptionally courteous kind and friendly. Aspen dental is a great place to get your teeth fix.

Experiencia fantástica: The staff were all very friendly. The dentist and the dental hygienist were both very caring to my daughter’s situation.

Experiencia fantástica: Overall, very understanding and heard my issues. Samantha was so comforting after I had been in a few times and had some issues with a temporary crown. The day I came in for my permanent bridge, Samantha saw me and was so kind as well as was with me for my final part of getting in my permanent bridge. Samantha did a great job on making sure I was comfortable and not in terrible pain. Dr. Nam also did a a great job on reassuring everything would be okay as well as understanding the pain/issues I was having.

Experiencia fantástica: Overly all great experiences. Staff well easy to engage with and very knowledgeable. Highly recommend.

Experiencia fantástica: Exceptionally great staff, everyone is friendly and nice + makes the process of the dentist go quick& smooth

Experiencia fantástica: Great respectfully nice people.Smile .They are in your corner.

Experiencia fantástica: I stopped in today to ask questions about setting a new patient appointment and was so pleasantly surprised by the professionalism and competence of the staff.

Experiencia fantástica: I usually get nervous going to the dentist, but this office made me feel so comfortable. Everyone was kind and professional, and the whole appointment went smoothly. Highly recommend!

Experiencia fantástica: I had such a positive experience at Aspen Dental. The staff was welcoming, the office ran on time, and everyone took the time to answer my questions. You can tell they really care about their patients. I’ll definitely be coming back!

Experiencia positiva: Thank you Aspen Dental for making it right with me!! I had a consultation with the endodontist that was surprisingly high out of pocket, and I had not received an estimate upfront. As a disabled person on a limited income I was pretty blindsided and the manager was not very kind and blamed someone else in the office. Her name is Carrie and I’ve seen other bad reviews that mention her name. After leaving my feedback ( I have to say it took three weeks of hounding them), I was contacted personally today by the dentist who owns this location. She refunded me almost half odd that money. And she said that Carrie isn’t working there any more

Experiencia fantástica: I had a great experience with Kaleigh and Dr Patel! They were so kind and professional. They answered my questions and were very informative.

Experiencia negativa: Have a bad toothache. Called aspen and was told Could do an emergency walk-in and get my tooth extracted. I showed up they did the x-rays and the exam and then I was told what I needed and it came to $30,000 and I said you’re joking, right they said no and they said without the dental implants that would come to $8000 and I could do it a payment plan that you have to go through a credit check and stuff. I told them I couldn’t pass a credit check. All I wanted was my tooth pulled. They said that’ll be $280 or something like that and I said can I get that on the payment plan? They said no if it’s under $300 we can’t do it so needless to say I left in a lot of pain. I am very dissatisfied and I will be spreading this around Facebook wherever I can let people know that it’s just a scam. Aspen dental is a scam to get you come in after they tell you they can treat you and take care of your pain. If you have the money what happened to the payment plans so now I’m setting my bed in pain because of you thanks a lot.

Experiencia fantástica: Dr Nam made my visit extremely easy and painless. Thank you Dr Nam

Experiencia fantástica: I had an emergency appointment made over the weekend and they were so kind. They got me in, took x-rays, and advised me on next steps to address my emergency. Thank you so much!

Experiencia fantástica: Dr. Nam and Dr. Patel went above and beyond! The whole staff made sure I had an amazing experience! So glad I made the decision to come!

Experiencia fantástica: The staff was very nice and awesome and very helpful to help me get my teeth issues dealt with

Experiencia fantástica: Taja has amazing Customer service! You walk in and she has a bright big smile. She’s very helpful.

Experiencia fantástica: Everyone there was so nice and made me comfortable. From the receptionist, the dental assistants, and the Dr's. I'm not fond of going to the dentist but they made me feel confident that I would be fine.

Experiencia fantástica: My husband has had excellent care throughout the two-year process of replacing his upper denture, having his lower teeth extracted, and getting a lower denture with implants. Dr. Woo, who did the extractions, was attentive and caring. Dr. Nam, who placed the permanent implants, was friendly and kind. Dr. Patel, who supervised the impression process, was outgoing and professional. Technicians Kaleb and Kaleigh worked patiently and diligently to adjust the lower denture until it fit perfectly. All the personnel that we worked with throughout the process were highly competent and patient-oriented. In short, we can recommend this Bloomington, IN practice without reservation.

Experiencia fantástica: I had a great experience with Aspen. Everyone was friendly and helpful. I was taken care of right away. The office manager even greeted me warmly

Experiencia fantástica: I had an excellent experience at Aspen Dental in Bloomington, Indiana. From the moment I walked in, the front desk staff was welcoming, organized, and made the check-in process smooth and stress-free. The dental team was professional, knowledgeable, and took the time to clearly explain everything they were doing, which made me feel comfortable and confident in my care. The office was clean, modern, and ran on schedule — something I really appreciated. The dentist and assistants were gentle, attentive, and genuinely focused on making sure I had a positive experience. It’s clear they care about their patients and take pride in their work. I highly recommend this location to anyone looking for friendly, high-quality dental care. Five stars all the way!

Experiencia fantástica: I had a wonderful first visit at Aspen. I don't remember her name but the pretty lady with the blonde hair is amazing. She made me feel so comfortable. I would recommend Aspen to everyone!

Experiencia fantástica: Dr Nam and the rest of the team treated me with so much care and respect I wouldn’t think of going anywhere else. Thank you

Experiencia negativa: Was a new patient and had an appointment for 4pm. Sat in the waiting room for an hour only to be brought back and turned away immediately due to being pregnant (13 weeks). I explained that my OBGYN and family doctor highly recommended me to see one for risk of gum disease. They still refused me care due to not being comfortable to work on a pregnant patient in good conscience. I have dentists in my family who spoke to me saying they would treat pregnant patients all the time and there are safe protocols put in place for those reasons. Absolutely disgusted and disappointed in being refused care and wasting my time when THEY KNEW at my booking I was pregnant. This is illegal discrimination of my pregnancy and provided me necessary preventative care when they could have shielded during X-rays and cleaning.

Experiencia negativa: Incompetent. I was told twice that I would receive a call and never did. Office manager was rude when I finally called them

Experiencia negativa: This was a horrible first experience with this place! When we set up the appointment it was told to them that I needed to come in urgently specifically for a tooth extraction because of my having a severe toothache. They set the appointment. I get there and they look all through my mouth and decide that the tooth does need to be taken out. And then the Dr. asks me if I have any questions before she is about to leave, thus ending the appointment. I told her what I stated up in the beginning of this message. She then told me that they don't really do extractions on the first day. I'm like but that's why I made the appointment and no one provided me with that information when setting the appointment up. Fumbling, she said well I think someone has canceled their appointment, so I can see if I can squeeze you in for the procedure. I watched her scurry past that room she left me in 3 different times while I waited on her reply. I didn't know she was not coming back until some other person comes in to talk to me about setting up a follow-up appointment. Before leaving with the new lady, I told her what the Dr and I talked about. She basically told me that doctor told her that they couldn't squeeze me in. But the new lady didn't mention anything about that until I brought it up. I found it unsettling that the Dr. came past that room at least three times and didn't tell me herself. So later I went to the pharmacy to pick up the pain meds and antibiotics they supposedly sent in for me. Lo and behold the script was not there! And when we called to inform the dentist about this issue, they were already closed. So, now I'm forced to continue in the same agony without the meds. I already, because of the pain, had to go to the emergency room on Tuesday and still no relief.

Experiencia fantástica: I just had my first cleaning appointment of the Aspen Dental office in Bloomington and everyone here was wonderful. They were very kind and informative. Thank you to Kaleigh, Dr. Patel and Dr. Nam for making the experience so positive

Experiencia fantástica: Everyone was super knowledgeable and helpful and kind and did excellent work for us!!! Highly recommend!!!⭐️⭐️⭐️⭐️⭐️

Experiencia positiva: My new dentist, Dr. Nam, was open to having a frank conversation about the cost of my recent appointment. The assistant, Kaleb, also was open to my input of out of pocket costs. They listened and we made a decision together. Being heard was so important to me.

Experiencia fantástica: I had a really great experience! All of the staff was friendly and I feel like I got very good care!

Experiencia fantástica: Aspen Dental has helped my daughter T.C. on a couple of different occasions for dental work and for an estimate for dental work and are always very kind and professional. We appreciate everything!

Experiencia negativa: Made a appointment drove 35 minutes to get there filled out their questions waited an hour in waiting room I was the only one waiting finally I asked attendant how much longer and she left and another lady came in and said it will be awhile we're short staffed I told her I'll find another place they make appointments but let you wait all day in waiting room I have better stuff to do with my time and my teeth should have checked reviews before scheduling glad I declined their service check reviews their terrible and frightening especially when it comes to service and billing!

Experiencia fantástica: Fantastic! Kaleb and Dr Patel are so kind and patient. I highly recommend this office. All the staff members are great! A+

Experiencia fantástica: Honestly great service from Bloomington's Aspen Dental, Kaleb was so kind and explanatory with everything and Dr. Nam is always so fun and sweet when treating you! They're great and transparent about finances and try to help you save as well. No other place I'd trust more!

Experiencia fantástica: Kaleb is a Rockstar. He took the time to listen, and my pop in dentures have never fit better. I REALLY appreciate the time he took to make sure I was taken care of.

Experiencia negativa: The front desk person was polite and helpful. She helped another patient complete the registration, she was very Kind and understanding with the patient. Others were nice thru out my appointment. Dr. Patel recommended a crown for the tooth which took me into office for a visit. He said, everything else was good, he briefly spoke of doing a procedure to prevent my enamel from breaking down and possibly causing tooth loss in future. I am 65 and currently have all my teeth. He did not say it needed to be completed today or before the crown could be completed. I was then directed to office with the sales person. She was not nice she had all the numbers on 2 pages with costs for my crown and the gingivitis irrigation, periodontal scaling root planing teeth. Totaling 1102.43. I told her that I wanted to research the procedure, I have heard that people had procedure and wished they did not do it. She said, they could finance the procedure. She told me that they will not do the crown without the procedure. At that point I was done. She said, "if you do not get this done the crown might not take" what a bunch of .... I left and will not go back to Aspen dental, because of one person and pressure to sale me a procedure. It's unfortunate for Aspen that high pressure sales, before fixing what the CUSTOMER needs.

Experiencia negativa: Pure chaos. I wish I'd read the reviews ahead of time. 2025 proved to be a painful lesson in trust. They'll tell you your insurance covers procedures then surprise you with a bill after the fact and threats of collection agencies. What a mess! Right hand doesn't know what the left is doing. The office manager was not helpful and contradictory in saying whatever met the moment regarding insurance coverage. She might say you are covered but then bill you for said procedure and then send collections to shake you down over the discrepancies. Apparently not all dentists within Aspen are on the same page with your insurance. Some accept, some won't. But you won't know that until they tell you you owe $1000! Some of the dentists there seemed like inexperienced students too. I had such high hopes going in but am so sorry that I did not research more options before that first appointment. Such a painful and costly disappointment! I seriously cannot believe Anthem does business with this unprofessional circus. Skip Aspen. You can do better.

Experiencia negativa: Aspen dental in Bloomington, Indiana is the worst dental office I’ve ever been to. The staff is rude and act like they’re doing you a favor. I’ll never go back. Sir, this is an update, I called your 844 number I was put on hold for over 15 minutes, I eventually hung up.. Just goes to show that your company is subpar.

Experiencia fantástica: Very professional did great work on my treatment and am 100% satisfied with final outcome thank you aspen dental your staff is amazing at the Bloomington IN location

Experiencia negativa: I had my first appointment in August and they done X-ray and with out checking physical teeth they told me I have to make and another appointment to cleaning and filling but need to pay $400 to make an appointment . I said I can pay half and then other half I will pay after cleaning done . I had my insurance cover almost everything that was done and they told me after I am done with service they will send claim to insurance company . I have to follow up for my refund after 10 days . Since then I am calling every other week and they are not calling me back or send me refund . This is pathetic service I ever had .

Experiencia negativa: When I went originally for my free x-rays, they told me that they accepted my insurance. Then when I was having severe pain and needed a emergency extraction, they made me pay out of pocket. I contacted them several times about my insurance and never heard anything back. I could have saved my tooth if they would have been upfront with me. They still took care of it in a timely manner but I would recommend staying on them about contacting your insurance provider before the same thing happens to you.

Experiencia negativa: The receptionist that answers the phone is rude. Got an attitude with me and hung up on me twice. I was trying to get a tooth extraction and was willing to pay out of pocket. Dr. Nam is awesome and had been talking to me about a payment plan because I need a lot of work done and we were trying to get it worked out.

Experiencia fantástica: Everyone has been very kind, patient, and supportive even with my impatience with my own journey. This has not been easy for me, but the staff has made all of this a more tolerable experience. Thank you for your compassion.

Experiencia negativa: I’ve had my new dentures less than a year and 3 teeth have already popped out…thank God I got the warranty on them….my temporary dentures are more sturdy than the crappy permanent ones…. I wouldn’t recommend aspen to do anything for anyone ever….you pay a place $5000 for dentures you kind of expect the teeth to stay in place….plus they had to remake my lowers twice and they still don’t line up….never again

Experiencia fantástica: The receptionist, doctors, and the assistant was really wonderful. Kaleb you're the best and I thank you. I'd recommend Aspen dental to anyone. Had a great experience

Experiencia negativa: Worst dental experience ever. Paid $280 at Aspen Dental Bloomington — $140 “visit” fee for doing almost nothing and $140 for re-cementing my mom’s crown. The crown fell off again in just two weeks, and after three emails, they completely ignored us. Dishonest billing, poor work, no accountability. Avoid this place.

Experiencia negativa: My first time here. I clearly mentioned that I need cleaning appointment but they just took several X-rays and said we are gonna do a treatment plan but never did cleaning. After discussing treatment plan, office manager took me to her office and gave me a bill for $11,000. I was like I just came here for cleaning. She said for that you need to make separate appointment. She is the rudest person I have ever seen. She didn’t even look at me while talking. I am never going there again!

Experiencia negativa: Needed a cleaning and had a cracked tooth, they scheduled a quick appointment, so I was happy. First appointment, i waited 45 minutes just to get x rays and for them to tell me I needed a lot of work done. The office e manager was not pleasant, kept saying they were understaffed, that is the reason for the wait. Whatever, after thinking about it( and getting over the sticker shock),I set up a appointment. They called on a sunday to reschedule, which i said that is fine, but i need to call back later in the week to see when i can. That person was rude and hung up. i got a call reminding me of about an appointment that I did not schedule, which is what they do. So I called back and gave them one more chance, and set an appointment that works for both of us. I got there 15 minutes early as that is what they recommend, and they told me I owed around 300 dollars for that appointment. I paid like an idiot, and waited.. and waited..and waited. 40 minutes later after nobody checked on me I went to the counter and told the office manager I needed to leave. I heard the "sorry we are short staffed", but she was very rude when saying it. I told her I wanted a refund, and she said she will get me a refund, but was not nice about it. Sad thing is, if they would have said the wait would be long and was nice i would reschedule with no issues. But that office manager is rude and lost a customer.

Experiencia fantástica: Kaleb, was great. He was patient, and really cared about my needs, and concerns. Im glad I came to them after a horrible experience at Aspen dental Jasper. Bloomington Aspen Dental has a staff that cares. Check them out for your denture needs. Thanks again Kaleb.

Experiencia fantástica: I highly recommend Aspend Dental!!! I broke my two front teeth out while playing basketball. I found Aspen Dental about an hour before they were to close on a Tuesday. From the moment I arrived I was treated like family. I was a bit flustered when I arrived and all of the doctors emerged and were excited to get going with a solution. Dr. Nam and Kaleb rearranged their schedules for the following morning at 9am. By noon the next day I had two root canals and crowns. In less than 24 hours my problem was completely solved. My experience with Dr. Patel, Dr Nam and Kaleb was the best I have ever had with any company. Please don't hesitate to go to Aspend Dental in Bloomington!

Experiencia fantástica: I heard several stories about different topics about they don't numb you enough or just how people have had bad experience with Aspen I went in there today had a no appointment got right in they x-rayed the tooth they filled the tooth extremely polite extremely kind people walked me through everything step by step they numbed my mouth before even putting the needle in and I didn't even fill it I had no issues they were very patient very caring and they take most insurances

Experiencia negativa: My Dentist was great! She was attentive, and personable and gave thorough, easily understood explanation of every procedure. Then the pressure sales person came along and totally undid an otherwise very nice experience by pushing high dollar procedures that I cannot afford even with insurance coverage. The forceful manor in which I was treated made me sorry I even went to my appointment. My Humana insurance coverage wasn’t explained at all and is obviously just a starting point for a plethora of unsolicited menu of procedures. However after undergoing a battery of X-rays I fear going elsewhere to start over. All I want from them now is a routine cleaning. I would like to have that without facing their ‘closer’ again.

Experiencia positiva: The Doctors are great, the majority of the staff is great. However, the office manager Kari is the reason I would never recommend the Bloomington location. When I questioned her about a charge on my bill, she became defensive and extremely condescending. Her and the other doctors blamed the surgeon for the billing error. The Doctors did apologize and I am supposed to get a refund ($385) but as of date, nothing has been received. My dental journey cost a little over $10,000.00 and Kari billed my credit card for the entire $10,000.00 before any surgery or work was performed. Kari’s explanation when I asked her why she billed before work was performed, she said it is done that way so the credit card company wouldn’t have to update constantly. I have had to pay interest on that $10,000.00 for the entire 6 month dental journey. Also, throughout this last 6 months, while sitting in the waiting room, there were multiple times where I overheard patients questioning her about their bill and leaving what appeared to be frustrated. My conversation with Kari ended when she looked defiantly at me in her office and said “bye”. At that point, I was extremely annoyed and insisted on speaking with a Doctor. On a positive note, I think my new smile is beautiful.

Experiencia negativa: PLEASE DON’T VISIT THIS CLINIC! The office manager is unbelievably arrogant and rude—the worst I’ve ever met. I was forced to wait nearly 3 HOURS, only to be told to come back the next day with a so-called “guaranteed” appointment time. This place has zero respect for patients’ time or dignity. Absolutely unacceptable and unprofessional!

Experiencia negativa: I made an appt and failed it due an accident. I was in the hospital and surgery. Months later I tried to reschedule and was repeatedly I must to keep the appointment and how I kept others from getting an appointment cuz I didn't show. I tried to explain why I missed it and the person got snippy as asked if I wanted it or not? I asked if she was going to listen to me and she hung up on me. So if that's how thats how they represent their company, I guess I don't. In a day when people need a kind word a slap in the face won't work.

Experiencia fantástica: The staff here are knowledgeable and friendly! I didn’t even realize I had a deep cavity in one of my molars and the DAs (Kaleigh & KALEB) and dentist (Dr. Nam!) where both supportive and kind. I was so nervous, but I was numbed up so well for the cleaning and filling. I was told I will need a crown eventually (think a little helmet for your tooth!) and was assured they would take great care of me. The clinical staff is personable and efficient, made me feel so much better about what could have been a bad situation. I recommend this place so highly!

Experiencia negativa: Avoid Aspen Dental in Bloomington — especially because of the office manager, Carey L. Klumpp. We scheduled a 3pm appointment and confirmed it the night before with their receptionist. Showed up at 2:45pm and were told our appointment was “canceled at 9pm last night.” No call, no text, no email. We were told we could sit and wait until they could “maybe fit us in.” Ended up standing in an overcrowded lobby for over an hour before being seen. The dentist was fine, but the office manager is the real problem. Carey Klumpp never introduced herself, dragged us into her office, didn’t look at us once, and when we mentioned the scheduling screw-up she brushed it off with: “Yeah, sounds like we made a mistake, but you were seen anyway, so you’re welcome.” When I asked if this happens often, she smirked and sat there in silence, then said she cancels appointments “because she pays her employees.” When I asked about BBB accreditation, she got defensive and ignored the question. She shoved a paper covered in unexplained numbers across the desk, said “have a wonderful day,” and stormed out of her own office. The only way I even knew her name was by grabbing her business card on the way out. The dental assistant we dealt with was kind and apologetic — which tells me this kind of thing happens often and the staff knows their manager is a problem. This place is disorganized, unprofessional, and run by an office manager who clearly doesn’t care about patients. If you want to be treated with basic respect, go anywhere else.

Experiencia fantástica: About eight years ago, I had a terrible experience at Aspen Dental and swore I’d never go back — the customer service was poor and the billing department was a nightmare. Fast forward to now, when our dentist closed and we needed a new one. Aspen Dental was the only office able to get us in quickly (within a few weeks versus months of waiting elsewhere), so I reluctantly booked an appointment for my 12-year-old. To my surprise, it was the most amazing experience. The office staff was upbeat, friendly, and clearly enjoyed working together — the positive energy was contagious. They treated my son with respect, joked around with him to put him at ease, and made the visit comfortable from start to finish. Kaleigh, the dental tech, and Dr. Nam were both wonderful. I can honestly say Aspen Dental completely changed my opinion. We will not be going anywhere else!

Experiencia fantástica: Super nice atmosphere! Dr. Patel was super nice, quick, and thorough. Came from Landmark Dental after a bad experience and it’s night and day each time I go to Aspen Dental. Highly recommend!

Experiencia negativa: It’s a long story, but I’ll try to be brief. I ordered dentures from Aspen In Bloomington, Indiana and wore them a few months and realized my jaw was starting to hurt. I went back because I felt like the bite was crooked, and holding my jaw at an awkward angle. They agreed the bite was messed up and they agreed to make me a new pair for no charge. It took several attempts to get a pair of dentures because they kept saying that I had three different bites. They finally felt comfortable and built a new set of dentures And when I put them in, they look like horse teeth the dental tech agreed that they did not look good. They also did not have any suction whatsoever, and they wiggled around in my mouth terribly. I am not a new patient, this was a permanent set of dentures. I have always had great suction with all four sets of dentures I have had in my life before this. the dentist had told me after the first few tries that if I was not happy this time, he would refund my money and refer me to a prosthodontist. However, when I asked him about that option after today’s appointment, he said, I would have to give back both pairs of dentures before he would refund my money. I explained that I cannot go without teeth as I am a business professional, and I get presentations weekly he basically told me to like it or lump it And refused to work with me whatsoever so now I have a pair of teeth that the bite is out of whack and hurting my jaw, and Aspen will not do a damn thing about it.

Experiencia positiva: Reception was very kind and patient. The wait was very long. Almost 2 hours for an exam and X-rays. The Dr was friendly and recommended a deep cleaning that was not needed, and that was going to cost over $600. Pre-payment is required for appointment to be scheduled, but a refund was given soon after requesting one. The estimates given to my friend for an extraction was almost $1,500..more than twice of others. I believe it is a good place for people who have insurance.

Experiencia negativa: Scheduling and receptionist were great. X-ray technician was quick. The dentist performing the exam seem very inexperienced had a hard time grasping the fact that you could just glue on a cap that fell off and that a simple chipped tooth does not require a cap. All I wanted was to glue my cap back on and dental bonding to repair a chip tooth. She just did not understand or perhaps language barrier. It actually took the dental assistant stepping in to inform her that she was mistaken. I will not be coming back I am going to another dentist tomorrow. I glued my cap ack in but ignored all the other things I had asked for.

Experiencia negativa: This was first appointment they called and asked me to come later which I agreed to I arrived 10 minutes early to fill out the paperwork as I was asked I waited from approximately 1:35 pm to 2:10 pm then I was called back after a quick set of X-rays I was put in an exam room I waited until 2:35 pm No one came in the room to let me know when the Dr would be coming in or even to just check on me I got up and walked out No one talked to me on the way out or tried to check me out etc What a huge mistake trying to go there an be seen especially for a first time new patient appointment

Experiencia fantástica: Everyone was beyond excellent. I am from out of town, and was on a limited time frame, (inside a week!) before I left for college. I needed to get two procedures completed hopefully before I left, and in addition my insurance was being difficult. I went in, the doctor was extremely transparent and informative about costs, and what I should be getting vs what they could offer. Then, on top of it all after I decided to go forward with the procedures, they were massively accommodating, scheduling me for the very next day to make sure I got it done before I left the state. Every person I worked with and talked to was kind, polite, and helpful, and I could not have asked for a better experience.