Central Florida Health Care - Winter Haven Women & Children

Experiencia fantástica: Dr. Francis was so welcoming and knowledgeable, I’m excited to go through my pregnancy with her!

Experiencia fantástica: Any questions I have she answer always very helpful and kind

Experiencia fantástica: My experience was very good the staff was very friendly and helpful

Experiencia fantástica: I’ve had a great experience with Dr. Andrea Francis. She is kind, professional, and attentive, and she always makes me feel comfortable and listened to. She takes the time to answer my questions and explain things clearly. I’m very grateful for her care and highly recommend her.

Experiencia fantástica: Honestly. This was my first time here attempting to establish a relationship and they are all great. The front desk, the doctor. Everyone is great. Nice and respectful and caring. 100% reccomend.

Experiencia fantástica: The doctor was amazing. She explained everything to the point. I love her and all of her knowledge. Thank you

Experiencia fantástica: Didn't have an appointment, but was still able to be seen!!

Experiencia fantástica: Dr. Francis and the entire staff were wonderful. Polite, helpful, and pleasant.

Experiencia positiva: The only reason I’m giving 4/5 stars is because although I like the office I’m not happy with the provider I was seeing. I am however very happy with the latest provider I’ve seen! Since I found out I was pregnant I scheduled my first appointment and I had been seeing a Dr Sara Baker. 2 appointments before my induction date she told me to return in one week, but the front desk staff told me she would no longer be my provider as she was leaving the location. It honestly upset me that she didn’t have the decency to inform me herself as she’s the only obgyn I’ve ever seen on the practice let alone in Florida or for this pregnancy. I also feel like after my first few appointments she lacked efficiency. I just had my second to last appointment with Dr Francis. She was fabulous. Within the first appointment with her she answered all my questions in depth and thoroughly. She took her time and was patient. I wasn’t planning on returning to the practice after I deliver my baby, but she may have changed my mind! With that being said I definitely recommend seeing Dr Francis.

Experiencia fantástica: I really like going to Central Heath. I Love Dr. Francis, she is such a sweetheart and she really cares about her patients.

Experiencia fantástica: This was my 1st time seeing Dr Francis First of all upon checking in the office was clean and I was greeted promptly and curteously. The two front desk assistants greeted me with a smile and helped answer all of my questions Dr Francis was kind and very thorough taking her time to listen to my concerns and answer all questions I had. Did not fell rushed as I have in the past with other physicians. Her Nurse was also so kind and very thorough as well. I look forward to making Dr Francis and Central Florida Health Care my Primary Healthcare OB Physicians . Thank Dr Francis

Experiencia fantástica: The staff very friendly and the nurses and doctors are very professional. I would recommend women to come here they take care of what you would need.

Experiencia fantástica: It was a very pleasant experience!! A very cordial treatment from all the staff. I felt very comfortable.

Experiencia fantástica: Friendly, provided information that I was not aware of. Listened to concerns and offered advice. Would recommend.

Experiencia fantástica: They are really good

Experiencia fantástica: CFH has a great friendly staff and Dr. Francis Is Wonderful. Had her for years and she's amazing.

Experiencia fantástica: The doctor was very knowledgeable and patient with discussing the treatment plan with me and how I should prepare for the upcoming procedure.

Experiencia fantástica: Great service,attention, explanation of procedures thank you

Experiencia fantástica: The way she made me feel so comfortable, and beyond informative

Experiencia fantástica: Dr, Francis has been my doctor for the last 7 years. My last 3 pregnancies. We look her

Experiencia fantástica: I really appreciated the scheduling and the doctor was very pleasant, considering an experience of type of visit. I appreciated the knowledge, courtesy, and respect factors included in my care. Thank you for seeing me.

Experiencia fantástica: They gave excellent service

Experiencia fantástica: The obgyn ere was nice. Always nice. Too nice. Extra nice. I thank her so much.

Experiencia fantástica: Very nice people.

Experiencia fantástica: From the moment I walked in, I felt welcome. The girls at the front desk all said hello and smiled. The staff in general was very kind. Dr Francis, I can honestly say is the most gentle and concerned Doctors that I have ever had in all of my years of visiting a doctor's office. She is definitely my new MD.

Experiencia fantástica: My appointment was great and nurse, ob Dr. Francis and the lady that took my blood was amazing.. really grateful for the comfort they gave me.

Experiencia fantástica: Great!!

Experiencia fantástica: Dr. Francis is an exceptional provider who truly takes the time to care for her patients and goes above and beyond to ensure they receive the best possible care. She has been my gynecologist for several years, and I would not trade her for the world. She is compassionate, patient, knowledgeable, and always makes me feel heard and comfortable during every visit. If you are looking for a provider who genuinely cares about her patients and treats them with kindness and respect, I highly recommend Dr. Francis. She consistently delivers outstanding care and professionalism. I would definitely give her a 10/10!

Experiencia fantástica: She made me feel comfortable Her entire staff was welcoming and knowledgeable. Not one mad face in the building. You guys continue to rock the heath care community thanks

Experiencia fantástica: Dr. Andrea Francis has excellent bedside manners. I feel comfortable and confident in her exams and medical consultations. She is very attentive to answering my questions as well. I highly recommend Dr. Francis

Experiencia fantástica: My experience with Dr Francis was very pleasant. She made me feel comfortable and relaxed. She was friendly and informative. Dr Francis was also punctual . Staff were polite and friendly

Experiencia fantástica: She’s very good and I love it she’s so cute

Experiencia fantástica: Dr. Francis had a great personality and was very patient with me. I appreciated her listening to my questions and concerns.

Experiencia fantástica: Just feel so comfortable coming to Ms. Andrea and I can be myself with her

Experiencia negativa: This place is worse. I've been waiting for more 1 hour. They never called me. And when I asked the lady in the front desk she said oh yeah, do you te reshedule because it's a long line. Everybody's been waiting long nerver go back to this place

Experiencia fantástica: The staff was AWESOME and Dr Francis was AMAZING.. She took time and patience to get to know me. Made me feel comfortable and cared about

Experiencia fantástica: Dr. Andrea Francis and the staff there were welcoming an offered great service from start to finish of my appointment.

Experiencia fantástica: Andrea is great, the best !

Experiencia fantástica: I love Dr Francis and how helpful she is ❤️

Experiencia fantástica: The doctor was so nice and made me feel comfortable

Experiencia fantástica: Dr. Francis has been caring and loving since I seen her with my 4th daughter, who is almost 7. I continue care with Dr. Francis because she really cares and staff has been great as well.

Experiencia fantástica: Dr. Frances was kind, professional and informative. I appreciated her care and attention. I will definitely be back.

Experiencia negativa: I had my first visit at Central Florida Health Care - Winter Haven Women & Children and unfortunately, my experience was mixed. When I scheduled my appointment, I was instructed to arrive 30 minutes early to ensure paperwork was completed. I followed those instructions and even filled everything out ahead of time online, including uploading photos of my ID and insurance card to make the process smoother. However, upon arrival, the reception staff seemed inconvenienced and were chatting among themselves. When I approached and explained it was my first visit and that I didn’t see a sign-in process, I felt like I interrupted them. They laughed and then proceeded to take my information. I also explained that I didn’t have physical copies of my insurance card since I had already uploaded them, but I was told they were required anyway—which was confusing given the online submission process. The waiting room environment felt somewhat unprofessional. There were multiple walk-ins being accommodated, and several patients were speaking loudly on their phones without any staff intervention. Overall, the atmosphere didn’t feel very organized or calm. It took over an hour from my arrival time just to have my vitals taken. That said, I do want to acknowledge that the LPN and provider were kind, attentive, and took the time to listen to my concerns and medical history, which I appreciated. One concern I had was the strong push for multiple STD/STI tests, which felt unnecessary for my situation and wasn’t clearly explained. That added to an overall feeling of discomfort during the visit. While I’m grateful for the care I did receive from the medical staff, the front office experience and overall environment make me hesitant to return. I will likely seek care elsewhere moving forward.

Experiencia fantástica: Dr. Francias was amazing… and explain very well..,

Experiencia positiva: I had to return for a procedure following my yearly check up! Everyone in the facility was very nice, professional and efficient! The Dr and her nurse were exceptional considering I’m so afraid to have anything done, especially when I was called in for a second time. Thank you for your kindness, professionalism, support and help understand my procedure. I’m grateful and thankful!

Experiencia fantástica: Dr Andrea Francis is gentle and caring. I truly like her interactions with me when I have my appointments. She's not dismissive nor in a rush. She listens and very understanding and gives you good information about what you are being seen for. I'm so glad I found her. The staff is welcoming and nice. So far I've never had any problems.

Experiencia negativa: Very disappointed that a healthcare facility would put newborn babies and pregnant women at risk by bringing sick kids through the women’s center to check in!! We came for a sick appointment as my son has been exposed to flu and is coughing like crazy and we found the pediatricians door locks with a note advising everyone to go through the main doors which is where there are newborn babies and pregnant women sitting in the waiting room! Being a healthcare worker myself, this is a very bad look for CFHC!!!

Experiencia fantástica: Had to wait long but staff and Dr were very kind and smart

Experiencia fantástica: Amazing doctor and staff

Experiencia fantástica: Dr. Francis and the staff were very professional and caring. I highly recommend their services.

Experiencia fantástica: The wait time was a little longer than expected, but the staff was friendly. Dr Francis made me feel comfortable and answered all my questions. The facilities are clean and modern

Experiencia fantástica: I had a good experience, everyone was kind and friendly

Experiencia fantástica: Good place to go to!

Experiencia fantástica: My daughter’s first time visiting this office. The staff was very nice, and made her feel welcome. Thank you

Experiencia fantástica: Beyond grateful for CFHC. All staff members were so friendly and helpful , Dr. Francis was great, she listened to my concerns took everything I said serious and help come up with a game plan that fit me. But more than that she connected with me and made me feel comfortable which ment so much . Thank you CFHC !

Experiencia fantástica: She is a great professional. He attends. With a kindness and gives accurate information. Calming. So, the anguish of what one might have when one arrives at your office, thank you very much.

Experiencia negativa: I came here to my first appointment for my first pregnancy. Now Sara baker was very kind! However the bathroom where you first go in to pee in the cap was disgusting. Then after they told me walk down the hallway there is a door in the wall to put the pee sample. I have never been here and had no idea where to go. I was walking past patients rooms and tech desks very awkward and uncomfortable. Then it was time for my blood work labs and the labs I got back was maybe half of what they told me they were going to put in for. I was expecting to get the gender results in 2 weeks and 2 weeks later I asked where my results were and they told me they never had an order for gender testing at all. As well as the other tests I was expecting. Also be aware they do not do in house ultra sounds. You are sent to another lab for that. Which is also something I was not expecting. Just wasn’t a good experience for something I’m so excited for.

Experiencia fantástica: My experience yesterday was awesome everyone was very professional. DR Francis was so amazing. I'm glad that I had a chance to come and meet her and the staff.

Experiencia fantástica: Dr. Andrea Francis was very gentle and kind. Super friendly:) Definitely recommend her!!

Experiencia fantástica: When I first walked in I notice that the waiting area is very clean and has hand sanitizer dispensers available. Office staff was very friendly, polite, and moved very diligently. Ms. Francis was amazing made me feel comfortable when speaking to her.

Experiencia fantástica: Dr .Francis is a wonderful doctor gynécologue .she is truly wise.

Experiencia fantástica: Dr. Francis could not have my made anymore amazing my first visit with her. This doctor is charismatic loving caring takes her time with each individual and goes above and beyond than her regular scope of work. Will recommend to any family members 100%

Experiencia fantástica: The Doctor Andrea Francis is so kind , and very professional

Experiencia fantástica: Everyone was very polite, Dr. Francis was great & made me feel relaxed & very comfortable. I had no wait time & the process itself took maybe 15 minutes.

Experiencia fantástica: After switching from my doctor of many years due to a recent move. I found Andrea Francis to be equally reliable to my old doctor I was very comfortable and was actually listened to the first go around. I highly recommend this office and will continue to go here and bring my daughter when that time comes!!!!

Experiencia fantástica: Dr. Francis was the sweetest it was my 1st visit with her but I definitely will be back

Experiencia fantástica: She’s the best for sure!! Andrea Francis

Experiencia fantástica: MD Andrea Francis, she’s a great doctor! she heard all my concerns and answered all my questions.

Experiencia negativa: To Whom It May Concern, I am writing to formally express my concern regarding the care I received from Dr. Francis at Central Florida Healthcare, which I believe was inadequate and dismissive, resulting in an unresolved medical issue over an extended period of time. On 11/21, I was seen by Dr. Francis for ongoing symptoms that were concerning and abnormal for my body. Although testing was performed and results were reported as normal, I continued to feel that something was wrong. Despite expressing this concern, no treatment was provided. Over the following weeks, my symptoms did not improve and instead worsened. I returned on 12/30 as a walk-in due to the progression of these unresolved symptoms. Upon arrival, I was informed by front desk staff that because I was a walk-in, I might not be seen at all and that no medication would be prescribed until test results returned- despite this being my second visit for the same issue with increased severity. During this visit, a procedural issue arose that resulted in testing not being completed and no treatment being offered. I attempted to explain that my symptoms had worsened since my previous visit and that I was concerned about the lack of resolution. I was told that my concerns were based on personal assumption and that prior test results indicated there was no issue. My perspective and familiarity with my own body were dismissed without meaningful discussion or alternative care options. This was my second encounter with Dr. Francis within just over a month in which I felt unheard, disregarded, and treated without empathy. At no point did I feel that my worsening condition was taken seriously or that there was any effort to explore next steps or provide reassurance or relief. To remain untreated after multiple visits- while being billed over $300- is deeply frustrating and unacceptable. Patients seek care expecting compassion, clinical curiosity, and partnership in addressing unresolved concerns. Unfortunately, that was not my experience. I believe this situation warrants review, as no patient should feel dismissed when advocating for their own health. Thank you for your time and attention to this matter. Sincerely, Margaret Wilkins

Experiencia fantástica: My first time experience with her was great. She is supportive and detailed oriented.

Experiencia fantástica: I always have a pleasant experience at my Dr. visits at Central Florida Healthcare. Dr. Francis is very knowledgeable and patient. I like her as my doctor. Thank You!

Experiencia fantástica: Good jobs Dr

Experiencia fantástica: Dr. Francis was super kind and patient, one of the best doctors I’ve had. Most of the nurses were also very nice, except for one who did my bloodwork and looked at me like I was the most inconvenient person for asking if I could lay down because I get dizzy lol. But I’ll definitely be sticking with Dr. Francis for as long as possible.

Experiencia fantástica: The girls at the front desk needs to smile more. Good to see Dr Andera Francis .Explain everything that i needed to know. Very energetic.❤️

Experiencia fantástica: Dr Francis is the best OBGYN ever. I’ve moved a lot and seen many OBs and she is the best. She truly cares and never makes you feel rushed. She takes her time to get to know her patients instead of rushing through appointments. The office is clean and receptionists are very organized and on top of everything.

Experiencia fantástica: Dr Francis is so nice . She listen and doesn’t just rush you out the office . She always answer all my questions and address my concerns . I highly recommend her .

Experiencia fantástica: Wonderful first time experience

Experiencia fantástica: Excellent service. Very Professional!!!

Experiencia fantástica: I was afraid and nervous, but once I met the nurses and the doctor I was very pleased. I really appreciate them for going above and beyond for me.

Experiencia negativa: If I have a stroke and die then I have a stroke and die at this point I’m over this location

Experiencia fantástica: Dr. Francis is the best Obgyn I have ever had. She is super sweet and compassionate.

Experiencia fantástica: Dr was very kind and understanding. Staff was great also. I like a Drs office where everyone is kind

Experiencia fantástica: I have seen Dr. Francis she’s amazing and I love her! I made sure she was my doctor for my last two pregnancies

Experiencia fantástica: Very polite, caring and very respectful. I was nervous about getting my iud out and she was very kind. As an obgyn and as a woman! I am grateful to have her as my doctor . The staff is very kind as well

Experiencia fantástica: Very comfortable nice environment Dr.Francis is someone u will feel comfortable going to get your wellness check up

Experiencia fantástica: She’s my favorite person she’s amazing I love her

Experiencia fantástica: The best, very good amazing

Experiencia negativa: The front desk and nurses were good, but our experience with INDYA DOLLISON, ARNP the nurse practitioner was extremely unpleasant. It was our 1st appointment there, as our daughters PCP was experiencing issues. We planned on getting her check up and shots, but during the appointment we noticed our daughter had some congestion and mucus, we asked if maybe we should reschedule the shots for later in the week and INDYA met us with bias and her extreme opinion of our previous PCP and vaccines became the main attraction of her irate stance. She constantly repeated “we don’t do that here” pertaining to postponing vaccines for a sick child to a later date, even though we simply ASKED. Then she repeatedly said “I know what (previous PCP) feels about vaccinations but we’re not like that.” My wife and I have NO IDEA what she was going on about but she was getting aggressive and we felt forced to give our daughter the vaccines that day instead of waiting until she gets well. I will be filing an official complaint, and if my daughter has to go to the hospital I will be reporting INDYA for malpractice and suing this office for neglect.

Experiencia fantástica: She was very friendly to my wife and accepting of her thoughts. I appreciate a doctor who makes the patient feel heard. The nurse was also very kind.

Experiencia negativa: Well unfortunately I have to say, that I was there last Wed 8/13 and today is 8/21 I went there very symptomatic and even though my visit was quick and smooth which I was so satisfied with that I am still waiting for the provider to review the test I had done on that day to receive my prescription. I received my results Sat through the lab patient portal, I called Mon, I was told that my provider will call me to talk about it, called Wed again and I received the same answer, still waiting. I am very disappointed with the service there.

Experiencia fantástica: She listened to my concerns and has a beautiful personality.. Thank you!

Experiencia fantástica: I previously try to get a iud and was unable due to it not being at another office and coming to Central Florida I was able to get it

Experiencia fantástica: I had a great experience with the staff and the doctor. I admit I don't feel comfortable going to OB GYN but, I was made to feel comfortable. So thank you

Experiencia negativa: I wasn't pleased. I did not feel as though the provider looked at my chart and was not fully invested in my concerns.

Experiencia fantástica: Where do I start! Dr. Francis is amazing every appointment was personable and informative. I brought up few concerns and had my own preexisting issues which she addressed and followed up on throughout my pregnancy and after delivery she made me feel heard. I’m a mother of 5 and this being my geriatric pregnancy(insider)lol she really made this one of my easiest and stress free pregnancy. I recommend Dr. Francis 1000 times over. The ladies in the office were also extremely pleasant. I thank them so much for keeping me and my baby healthy during this time.

Experiencia fantástica: I just love Dr. Francis! She cared for me through two pregnancies and is the best!

Experiencia fantástica: Absolutely love Dr. Francis. Hands down best GYN in the county. Check-in and nursing staff are polite and professional.

Experiencia fantástica: My Dr. Francis was beyond amazing!

Experiencia fantástica: I love going there and seen Dr. Francise , she make me feel like I’m at home and the nurse are super nice . I just love it there

Experiencia fantástica: She is always so welcoming... She very knowledgeable understanding.. She is a absolute sweet heart...