Clinicas El Rio Health Center

Experiencia fantástica: COMO TODAS LAS CLÍNICAS DEL CAMINO REAL,TIENEN EL MEJOR PERSONAL SON ATENTOS Y MUY AMABLES,MI ESPOSO ASISTE AHÍ PARA SUS CITAS MEDICAS

Experiencia positiva: Great staff and very attentive overall. I originally went in with the dentist, and since my doctor was on maternity leave, I was referred to Dr. Chung. She was not very interactive and seemed very straightforward. I originally went in for a cleaning and was turned away the first time because of a dental procedure, which I understood. The second time I went in, I had already informed the doctor that I had surgery and was still numb, which is normal after surgery. However, she refused to see me and told me to come back when the numbness was completely gone, even though it can take years for numbness to fully go away after certain procedures. I didn’t appreciate having to lose days of work just to come into the clinic and not be attended to. I called another clinic the same week and was able to get the same cleaning done without any issues. That doctor was much more understanding about post-surgery conditions. I wish Dr. Chung had been more understanding instead of being so quick to turn a patient away.

Experiencia fantástica: Just a quick shout out to Sara and Fabiola and the other staff at the El Rio office. They go above and beyond and are some the kindest health care staff I have encountered. Thanks to them I always feel a warm welcome when I walk in the office. I appreciate feeling seen as a patient in this world of being a number. Thank you!!!

Experiencia negativa: Eye doctor did not see a dot in the back of eye that I have had since I was a child. The other eye doctor I went to saw it right away and said it needs watching. For vision needs ok but for detecting other issues relating to the eye I would not go to him. He is nice so I’ll give him that. Not very good although nice. I told him I saw double back in 2017 and dismissed me. I don’t have classic double vision but I think don’t think ignoring it was good because it caused me to doubt my symptoms for several years. When a patient tells you they see double you ask questions and if you can't solve the problem you refer. I trusted him and he let me down. I struggle with forcing objects single only for them to double again shortly after and this causes severe headaches.I worry for this optometrists patients that can look straight and follow an object and complain of double vision he will let them down. If you suspect something complex be warned he won’t help you but is probably ok with straight forward glasses prescriptions.

Experiencia fantástica: Very friendly staff...thank you! My dentist was very friendly and professional!

Experiencia fantástica: I had a very good experience at Clinicas El Rio Health Center. The staff were welcoming, professional, and truly cared about their patients. The facility was clean and well-organized, and I felt comfortable throughout my visit. I really appreciate the kindness and support from the doctors and nurses. Highly recommended!

Experiencia negativa: I asked to comfirm an appointment, they answered but couldn’t answer my question so I asked another one to possibly see if it made more sense, or if she knew what I can do and she hung up. I’m upset I couldn’t get her name but she sounded like an older women with an accent and I called the clinicas off Vineyard.

Experiencia fantástica: Very professional and friendly.

Experiencia fantástica: Very good customer service. The facility is clean and well-managed. There is a free parking lot.

Experiencia fantástica: Everyone was friendly and helpful.

Experiencia fantástica: Kind and, knowledge staff .. accommodates for for low-income.

Experiencia fantástica: Clinicas El Rio is always well staffed and friendly. I am always seen on time and do not have to wait long for the doctor. I appreciate being able to get in and out. In addition, I have needed referrals to specialist and I am grateful for the doctors recognizing this and making it happen. Grateful for your service, Kathryn Faria

Experiencia negativa: Te dicen que te registres 15mins antes de la hora de tu cita ,y 30mins.despues te llaman para pasar,esto es todo el tiempo en el area de dental,y ni si quiera habia nadie la sala de espera sola y Nia si te pasan a tiempo,tambien los pasientes tenemos cosas que hacer ,tambien deverian respetar nuestro tiempo,asi como nosotros respetamos el suyo al llegar a tiempo a Nuestra citas.

Experiencia fantástica: Thank you Dr. Perez, for giving me such a good eye exam. The way you explained clearly to me everything you were doing and what we were going to do next. What a great feeling it is to be treated that way. I told you that many years ago I used to take my son to the little Clinicals on Wells Road. Clinicals del Camino Real has the best Doctors. I would not change Sue Walin for any body and now you Dr. Perez are my number one Optometrist. Thank you Clinicas¡

Experiencia fantástica: From the first day I got there I was very impressed with the staff and especially Dr loe

Experiencia fantástica: Mr. Cardenas and staff were great as always. Thank you for always taking care of me

Experiencia fantástica:

Experiencia fantástica: Fueron muy amables conmigo tanto las enfermeras como los doctors

Experiencia fantástica: Good visit and helpful with the paperwork

Experiencia fantástica: Polite and welcoming staff. Optometrist answered all my questions/concerns and was thorough with the exams. I recommend

Experiencia fantástica: Everything went great as usual ! I love clínicas !

Experiencia fantástica: I I recently had an appointment with the optometrist with my daughter. Dr Perez and his staff were great. He was very professional and very detailed explaining the diagnosis. I highly recommend coming here.

Experiencia fantástica: Very friendly staff at optical..Dr. Perez was great! I will Definitely recommend him!

Experiencia fantástica: Everyone was polite and respectful. it was great.

Experiencia fantástica: I am real happy with my new Dental Office. All the people working there that I encountered were friendly and efficient. The office is beautiful and clean.

Experiencia negativa: I got stuck with your place of business! I wanted to stay with your clinic on meta at least when you call to the meta stablishment toget information about your glasses that you pay so much for, the front office are not rude with there clients. all of my wife wanted to know was about her glasses and your people in the front where disrespectful and unprofessional I know it was Friday but come on if you're going to practice for this job do what you whet to school for and be professional thank God a went somewhere else because if not i.ll give this guy a run for there money I don't really appreciate people telling my wife if she still wants her glasses and if she wants them to stop complaining that not professional at all also your people really do believe that there doing us customers a favor at the end of day your client are what keeps this place open so no your not doing us a favor at all

Experiencia negativa: A very bad they never have doctors I have been at eye doctor they cancelled my appointment because they didn't have a doctor at the dentist they did x-ray after that they cancelled my appointment because dentist was going to put and now I am trying to see a doctor I oh ready went to urgent care they did x-ray I suffered carpal tunnel infection they give an appointment until April

Experiencia fantástica: Great

Experiencia fantástica: Great customer service. Front desk very friendly and helpful. Dr. Beltran very knowledgeable and loved how he explained everything. Overall great experience at this location.

Experiencia fantástica: Excited

Experiencia fantástica: Dr. Loe is amazing , she is gentle and committed to getting my gum issues under control ❣️ I finally have a Dentist that cares ☺️

Experiencia fantástica: Everyone is respectful and very nice. Nurses and Doctors are great . Thank you

Experiencia fantástica: Dr Perez is kind and knowledgeable! Very informative and I am very happy I came here. Staff is amazing!

Experiencia fantástica: Love Dr.Loe she is the best dentist ever. She is friendly, and helped me over come my fear of the dentist. She is always pleasant. And cheerful.

Experiencia fantástica: Great experience always! Very helpful and quick! My eye Dr. Juan Perez is the best!!!

Experiencia fantástica: Bilingual and friendly staff.

Experiencia fantástica: I was feeling so sick, front desk gave their all by accommodating me to their busy schedule and MA Leo contacted me immediately. Dr Beltran came in quick and assisted me,he sure did his best and he ended up sending me to the hospital as an emergency. Thanks to them I was treated and recovered ! Thank you staff !!

Experiencia fantástica: Very nice all around. Friendly Doctor, nurses and front desk. Everyone very well knowledge

Experiencia fantástica: Excellent customer service always helpful with anything my daughter needs for any medical concerns thank you so much

Experiencia negativa: Hoy me tocó ir para hacer limpieza profunda en los dientes,la verdad con la doctora que me tocó muy mal servicio en lo que me estaba haciendo la limpieza ella estaba platicando con su asistente y ni atención ponía a lo que estaba realizando,hasta ni hizo bien la limpieza la verdad salí muy decepcionada.Solo quiero que ponga más atención a lo que realiza y no se ponga a platicar como si no le diera importancia a su trabajo

Experiencia positiva: Didn't have to wait at all, and I was there for about 20 minutes and I was DONE.

Experiencia fantástica: Everyone was great and I love dr Rana Sadeghi and her bedside manner is perfect especially after a traumatic experience with what was supposed to be a specialist dr lavian, Alan or Alex at the oxnard dental referral group off 7th and hobson way

Experiencia fantástica: The staff makes you feel more than a patient.

Experiencia fantástica: It’s been a great and you get result really accurate and they always try to make sure that what ever you have they make sure it’s growing or making sure you maintain a good diet.

Experiencia fantástica: everyone was courteous and helpful. I didn’t have to wait long at all.

Experiencia negativa: My wife was seen by Dr Ellen Monaco and our last 2 visits were very unpleasant. We both noticed she was rude and short and was disconnected towards her patient (my wife) when answering our questions or giving feedback about our visit. There was a lot of miscommunication and negligence on the clinics part which was very frustrating for us both. I hope others won’t share the same experiences.

Experiencia negativa: I had to cancel my appointment 3 weeks ago because I had a bad cold. I was given a new appointment for Aug. 24. I went to the office for the appointment, and they said I did not have an appointment, and they would see me in 3 months. I told her someone had called me on the phone to confirm my appointment for that day, and I confirmed it. I showed her the message on my phone from them, dated that day, thanking me for doing their Pre-check in for Aug. 24. The girl told me the Pre-check in must be for the appointment in 3 months. I told her they would not have me pre-check in for an appointment 3 months away. She would not listen to me. She kept saying I did not have an appointment.

Experiencia fantástica: Appointments are consistent and on time. Staff are pleasant. Clinicas is always clean.

Experiencia fantástica: My app was awesome my dentist is so kind I feel good when am there

Experiencia fantástica: THE STAFF R ALL POLITE AND VERY UNDERSTANDING AND ALWAYS ACKNOWLEDGE THAT UR THERE IN THE WAITING ROOM, AND AS FOR MY DR. HE IS ALWAYS VERY UNDERSTANDING AND VERY CONCERN ABOUT MY HEALTH ABOUT ME AND MY MEDICATION

Experiencia fantástica: Solid.

Experiencia positiva: I normally have a great experience here. But this time I got a small filling in the front of my tooth. It’s not drilled down smooth and even and I can feel where the filling is. It bothers me.

Experiencia fantástica: Great services, staff were great, very friendly. My visit with the provider was excellent. Mr. Cardenas is a great provider. I would definitely recommend this health center to other people.

Experiencia fantástica: Amazing service , quick and friendly

Experiencia fantástica: Excellent staff Excellent eye Dr.

Experiencia fantástica: The place is super clean, staff was real friendly. I saw the dentist and they were on top of what I needed and explained it well. Highly recommend this place

Experiencia fantástica: The staff at clinicals was friendly. The doctor came in and was attentive.

Experiencia fantástica: UN equipo excellent con mucha amabilidad ☺️

Experiencia fantástica: Nice staff, very helpful!

Experiencia fantástica: Good and friendly staff.

Experiencia fantástica: I love taking my kids to Clinicas for their dental appointments they treat my kids good staff always welcome you with a smile

Experiencia negativa: Poor customer service. It's not quality care as they advertised or claimed their company is. 45 minutes wait for a medication to be picked up, when it should've ready the day off. 5 minutes late and they said the provider will not be able to see you, but they let you wait another 40 minutes before they tell you that. They are at least 10 front desk ladies who keeps chatting about their personal lives, & not one has acknowledged some of the patients. They need better care / service & professional trainings. They tend to discriminate as well, as they favor mostly Hispanics, sadly. FYI: our appt was at 3:45, we checked in at 3:22 (per concierge) at 3:45 the same concierge lady told us we can’t be seen by the provider.

Experiencia negativa: La recepcionista fue muy despota,algo geosera,primera y última vez que voy a esa clinica

Experiencia fantástica: Dr. Miller thank you for taking care of me since 2016.

Experiencia fantástica: This location has a much bigger space, and the nurses as well as the gynecologist were very helpful!

Experiencia positiva: Was disappointed to learn my D.D.S. was called away on emergency..faced with reschedule or breaking ice...brrrrr,that hurt...the folks at the desk, saved my experience, though,,good group for sure.

Experiencia fantástica: Good

Experiencia fantástica: It was a great visit. Mr. Cardenas is a great Provider always helping his patients. The staff is always friendly

Experiencia fantástica: My experience was excellent and Im a person who will not open up to anyone and I felt comfortable talking to Mr Cervantes. He was very nice

Experiencia fantástica: Office is so beautiful compared too other offices. Got too my appointment about 40 minutes early and didn't last 1 hour during my entire visit. Got called it super fast and the stuff and doctor were super friendly.

Experiencia fantástica: Fast smooth

Experiencia fantástica: Very prompt and experienced.Knowlagable and Good.

Experiencia fantástica: My husband and I had a good experience with all the staff at Clinicas.

Experiencia fantástica: Very friendly and welcoming. Very clean from waiting room to restrooms to the inside. You can tell everyone there is very well trained they literally care about you and hear you out. I disliked going to the dentist now I don’t mind going at all because of the staff there.

Experiencia fantástica: Dr.Perez treated my 11yr old son with respect and my 7 year old daughter with kindness and patience. The fees are fair and we experienced exceptional care in optometry. Thank you very much to the entire team for your care and service to our community.

Experiencia fantástica: Kind and fast

Experiencia fantástica: Excellent facility and staff. Dr. Perez (optometrist) was great.

Experiencia fantástica: Wonderful staff!

Experiencia fantástica: Doctor Miller is the best

Experiencia fantástica: Everything went as well as could be expected when being taken care by professionals. Thank you!

Experiencia fantástica: Dr. Beltran is amazing! I got immediate relief and he is on point, and I could feel his concern. So blessed and relieved.

Experiencia negativa: Today I had a very bad experience at the Vineyard clinic, my daughter had an appointment at 9:00 am and when we arrived they tell me that it is likely that the Dr will not receive it because the appointment was at 8:30 am no one ever informed me that which is a lie I was puzzled since my daughter had to be at school we waited more than a month for this appointment because they even give it very late and not at all

Experiencia fantástica: It was a great appointment. The staff was very courteous and kind was a great experience.

Experiencia negativa: They are always in a hurry . They don’t listen to my concerns or do the proper examination. went in for my postpartum check up and they saw me and where out the room within 5 minutes . Had me waiting for 2 hours before I was seen even though I arrived 30 minutes before my appointment time . Very unsatisfied with clínicas

Experiencia fantástica: Dr. Juan Perez and the optometry staff are amazing! Thank you so much Clinicas!

Experiencia fantástica: Never had a bad experience even though I've had various dentists there they've always been super professional and quick and painless.

Experiencia fantástica: The optometrist Dr. Perez is super nice. He's patient, humble, kind, knowledgeable optometrist.

Experiencia positiva: Fast intake

Experiencia positiva: Front desk staff were polite and helpful, bilingual.

Experiencia fantástica: I had a great experience. Super friendly and helpful staff, I will definitely return to this clinic.

Experiencia fantástica: Smooth check in. Friendly staff. Doctor explained my concerns. Overall, satisfied with my visit at El Rio.

Experiencia fantástica: Staff very welcoming and helpful..

Experiencia positiva: Fast and easy in and out

Experiencia fantástica: The office was clean the staff was friendly they took the time to listen to my problems and they got rescheduled for tests I was very impressed with the whole operation

Experiencia positiva: they have an urgent care now with is awesome

Experiencia fantástica: Dr Perez from optometry was amazing, so was S. Pascual who helped me pick out my glasses. I was originally bummed out because I waited for my appointment for a couple weeks only to find out for whatever reason it wasn't scheduled, but the staff got me in the next day which really meant a lot! Everyone was super professional and kind.

Experiencia fantástica: Excellent

Experiencia negativa: The mental health department here is a joke. They refuse to provide services that they're legally obligated to, then claim it's because of "the liability." I'm pretty positive they are liable for NOT providing services and resources required of them by law to provide to their patients. But okay. Absolutely absurd that they're okay with flat out impeding their patients' care. It's truly sad that people with Medicaid, who desperately need help, receive less than the legally required bare minimum. Clinicas, you should be ashamed of your mental health team. These patients need your help.

Experiencia negativa: Awful waited to long

Experiencia fantástica: Great and fast service