Children's Choice Dental Care Chico - 20th St

Experiencia fantástica: They are super fast really knowledgeable and made it an easy experience

Experiencia negativa: All these 5 star "reviews" are probably fake Actually encounter at an appointment "Is the numbing a shot?" -Me "Its a numbing not a shot" -Dentist *Dentist procedes to pull out a 5 inch shot "Hey thats a shot!" -Me "We dont say "shot here" -Dentist I was obviously in seventh grade. Also the place just sucks, staff is unfriendly and doesnt even say hi, they put on a random disney movie without asking what you want and theres hardly any privacy during your treatment, not even a sheet around the bed

Experiencia negativa: I would give this place no stars if I could. My sister's appointment was at 10:00am. We arrived here at 9:55 and she was not seen until 1pm. The young man at the check in counter straight up did not check her in so we were completely overlooked for three hours because of this. A girl who had arrived and checked in before us was told to "come back later" and when asked how long the wait time would be by multiple people they woukd only tell people "theres only one more person ahead of you" which was lie because my sister wasnt even checked in yet. I am absolutely appalled at the terrible wait time and the amount of people that were scheduled so close together. This place sucks and its easier to pay out of pocket than come here. Don't waste your time.

Experiencia positiva: We were on time, and went right in, with only about a five minute wait. Seven year old daughters teeth were photographed, cleaned, x-rayed and consult with dentist in about thirty minutes. All good, well and quick visit. We received good kind care by all staff.

Experiencia negativa: I have had nothing but terrible service from this clinic, they canceled 4 appointments had scheduled for my son and everytime I rescheduled it they would cancel the day of appointment. The one appt that was not canceled we showed up and they had canceled his treatment he was scheduled for and offered to do cleaning instead. The office manager is kind and helpfull. Our experience with the x ray tech is awfull,not child friendly at all.Hours to wait in sitting room for scheduled appointment with no seats. I hope this place improves and offers child friendly staff to families.

Experiencia fantástica: Unlike my dentist for adults, it’s very easy to get a quick appointment at Children’s Choice, even for a routine checkup. Patients end up being seen quickly. Employees are very friendly, receptionist, tech, & doctor. Would highly recommend.

Experiencia fantástica: I’m pleased with children choice dental. The staff and dentist are a great choice for my child dental health

Experiencia fantástica: Dr Dhaliwal and her assistant staff are extremely caring and warm welcoming.

Experiencia negativa: Stay away from this dentist make you come at a certain time then wait for 30 min they grinded my daughter tooth down to almost nothing then reschedule then never call for the appointment when we finally got ahold of them we have to come in again for a exam we be filling a complaint to the board

Experiencia fantástica: Wonderful experience. Thanks a bunch to Amanda S for making this a smooth experience.

Experiencia fantástica: Had a pleasant experience at this facility. My daughter was afraid but a nice woman at the office made her feel at ease. Thanks again Amanda S.

Experiencia fantástica: Took my granddaughter there this week. Staff was wonderful and helpful especially a young lady named Amanda S. Will be back!

Experiencia negativa: Hygienist was extremely rough with my daughter and spent very little time on the cleaning. Requested not to have her again.

Experiencia fantástica: We were squeezed in, which was super helpful. We only had a wait even the dentist finally appeared. Great over all experience. Very clean! Very friendly!

Experiencia fantástica: Amanda was very helpful at the front office and answered all my questions

Experiencia fantástica: Amanda at the front desk was so very helpful and kind very welcoming ! Thank you Amanda!

Experiencia fantástica: Amanda at the front check in has always been overtly helpful and friendly. As well as the dental staff. My son has never had a bad experience here.

Experiencia negativa: Appointment 140 didn't leave till 340. Doubt I'll be back. This just a corporation dental facility patients are just number and money no more no less

Experiencia negativa: The hygienist were amazing! Dentist was told my child has autism and just started shoving her hands in his face and mouth without telling him what she was doing. I asked her to stop and explain what she was doing. By then it was too late. He became upset and wanted off the table. I was holding him and she had the hygienist lay on the upper part of his body. She then stopped because by then I had tears rolling down my face. The front office staff were not great either.

Experiencia negativa: My sons procedure was today and I’m very sad to say it was not a good experience. Dr Mann didn’t take any time to make it a fun or pleasant experience for my 3yr old. He had us place him on the bed and instantly with no explanation to my son or anything to put him at ease no “try to smell bubble gum” “or look at this cool space mask” just pushes the mask onto his face and restrains him while my son was absolutely terrified. I will never forget that look on my baby’s face. For being a pediatric dentist you would think the staff would take the time that is needed with children. When we complained we were told they have to do it that way for “time and safety reasons” absolutely unacceptable. If my son ever needs work like that done again I will be requesting a different doctor and making sure they will take their time or else we will find somewhere else.

Experiencia negativa: I’ve brought all three of my children here, and every single experience has been unpleasant. They severely overbook appointments, so expect long wait times and poor communication. Nobody explains what to expect, what’s happening during the appointment, or what comes next. The doctor comes in, examines your child, and leaves with little to no acknowledgment or communication with parents. Trying to get answers or follow-up information afterward feels impossible, you hit a dead end every time. What’s most frustrating is the lack of urgency for children in serious pain. If your child needs sedation or extensive treatment, be prepared to wait 6–8 weeks with no effort to expedite care, even when they’re suffering. This office also has not felt kid-friendly or special-needs friendly at all. Families deserve better communication, compassion, and support than what we experienced.

Experiencia positiva: The only reason this isn’t five stars is because we always have to wait for around a half hour, but the employees are always really nice to my kids

Experiencia fantástica: My 9year old had nothing but good stuff to say about Dr. Dhaliwal. She wanted me to make sure I make future appointments with Dr. Dhaliwal.

Experiencia fantástica: The whole staff was very friendly. Shout out to Dr. Mann for being so kind and answering all questions I had about sedation. He made me feel much calmer about my daughter’s whole treatment. Very quick.

Experiencia positiva: I really want to give it a 5. Most recently my kids have been scheduled at the Springfield location. There isn't a long wait time which is nice. Previously we have been to the E 20th St location and the wait is so long. Our last visit is what brought my previous rating down. My son went in for an emergency appointment as his mouth has been extemley swollen and bruised since the week prior when he went to get a cavity filled. This was done at the Springfield location. His emergency appointment was at the E 20th St location. The wait time was a bit long. But that is not what dropped my rating. What dropped my rating is that he was prescribed antibiotics as be has an infection. The clinic staff did not send the prescription. I waited an hour. Contacted the pharmacy who told me there was no order. I then contacted Children's Choice. The call center said they tried calling the office and sent an email letting them know the urgency. I never received a call back. I am not sure if the prescription order is going to be sent as the clinic is closed till Tuesday. This is worrisome and very unprofessional. Over all it seems my bad experiences are always with the E 20th St location.

Experiencia negativa: Absolute worst for the Sedation team. They never answer their phone. They never call you back even the receptionist at Childrens choice dental can never get a hold of them. I have been trying for months to get my daughter in.

Experiencia fantástica: I bring my three little ones here, and every visit has been a great experience. The staff is always friendly, patient, and great with kids. I really appreciate how kind and gentle they are when treating my children. The office is always clean, including the waiting area and bathrooms, which makes the whole experience even better. I’m very happy with the care we’ve received and would definitely recommend this dentist to other families!

Experiencia negativa: If I could give zero stars I would. WORST dental office I have ever had to deal with!! My special needs child has been waiting for over a month to be scheduled for sedation. I have yet to hear back from them. They never answer their phone and their answering machine says they will return your call within 24 hours! I have yet to hear back from anyone! My son’s chart was flagged for emergency by theiir regular dentist BECAUSE HIS CASE IS URGENT! Was told that should hopefully make them get back to me within 3 days… here we are again with no call! NEGLIGENCE!!!!

Experiencia positiva: Office staff wasn't very inviting when we first got there and same as when we were making appointment leaving. I didn't get his name but the guy dentist is very nice and friendly. We really liked him. I also liked all the girls in back helping. The X-ray tech was very nice. She made my kids very comfortable. Didn't get her name but the lady dentist isn't very friendly. My kids were kinda scared of her

Experiencia fantástica: The ladies at the front were very helpful and respectful of my time and theirs.

Experiencia negativa: Would give it zero stars if possible. They man-handled my 2 year old for X-rays. He was doing fine with the first tech, but the second one came with a bad attitude and literally told my son “we can do this the easy way or the hard way”. Genuinely do not know how they are in business especially when they specialize in pediatric care but do not know how to work with the children who come in. Wouldn’t recommend this place EVER

Experiencia negativa: Had my kids referred here to get dental work done. Their dentist already took X-rays and marked what needed to be done. Went in the appointment and got taken back fairly quick however we then sat there for an hour before anything was done. I was told the whole thing would take 30-40 min. They said they had a teeth cleaning down as well which we weren’t there for but were open to it however since it took an hour just to get X-rays we declined proceeding with the tooth cleaning and just wanted to speak with the dentist which took another half hour for a two minute conversation going over what my own dentist already had relayed. We were only referred since our dentist couldn’t do cavities in different sections of the mouth in one appointment and my child has a fear of dentist and get panicked so the fewer appointments are easier, only to find out that this place also won’t be able to do it in one appointment. Staff is super nice but I think they boom too many in the same time slots and they don’t have the employee manpower to get patients through appointments quickly or efficiently. Dentist is referring to a dentist in Sacramento which can do the fillings on one appointment.

Experiencia positiva: The staff seems to be professional and willing to help as much as they can..

Experiencia negativa: For a child that is already nervous about it going into the dentist office, the wait time is ridiculous. We've waited over an hr and 30 minutes for our appointment. Of course by the time my child was called, he wouldn't let them do anything. I have had my appointments time changed without my knowledge/consent multiple times, which I do not understand how they think that is okay. My husband and I had to take time off, and I work out of town, just to make it in time for the appointment. My son had his treatment appointment reschedule 3 times and all 3 times were confirmed by PHONE and reschedule by them the day before. We have to take time off work just for them to cancel it the day before. If they call me the 4th time to tell me that their provider is not available to do the treatment then I'm done. Why would you schedule it if your provider is not able to do the treatment? It takes a lot to get my child ready for the appointment just for them to cancel it over and over again. Our time and money is precious as well. Not to mentioned one of the front desk personnel is very rude.

Experiencia positiva: The TVs and the friendliness on kid level is so helpful . Dentists are patient and efficient

Experiencia fantástica: They got us in when we were in a pinch. Everyone Was so welcoming and helpful.

Experiencia fantástica: Didn’t have to wait long and staff were friendly and welcoming.

Experiencia negativa: Horrible experience. Will not be coming back. My daughter’s appointment was at 4:40PM. They forgot about us after I checked on the status three times. We were told each time “she’s next to go back”. We were taken back FINALLY at 5:56pm and the doctor spent maybe 4 minutes with us. And that’s being generous. How this place is still open is beyond me.

Experiencia fantástica: Great place not long of a wait and great care.

Experiencia positiva: I’ve had poor experiences in the past however my son had a sedation appointment and they were wonderful! Dr. Mann was very knowledgeable and great bedside manner as well. They took great care of the extensive dental work my son needed and got it all done, my son had his appointment yesterday AM and he still has not needed any pain meds and no signs of infection or anything :) I was so scared to have my son undergo anesthesia just because I worry as a mom, but they kept me updated the whole time and I just had an overall great experience with their sedation department :)

Experiencia negativa: The worst service ever. Appts are not as scheduled came early for the appointment but yet the person who don't even have appt. Get to be seen first. Always the worst experience here.

Experiencia negativa: Took my 2 children to get a cleaning, and they only cleaned one child's teeth. Only took phone pictures, no xrays, no cleaning. And the dentist was extremely rude. We will not be back, and I do not recommend this office to anyone

Experiencia negativa: The doctor was so rude and verbally abusive towards me. He was commanding me and I replied: “You cannot talked to me like this.” He replied: “I can talk to you the way I want to… I am a Physician. I told him that I was going to not tolerate his verbal abuse, and that I was doing desertion because I am also a doctor of psychology. Then, he said:”Out of here and send me to the lobby. The manager came to talk to me; in the lobby, making excuses for the doctor’s behavior. I am so disappointed on this doctors negative behavior.

Experiencia fantástica: They were great with my 5 year old! Very friendly he takes control of the situation and makes you feel very safe with taking your kid there.

Experiencia positiva: As far as getting in the back room, everything went wonderfully quick, easy courteous staff. The front office and waiting room Was chaotic. And I realize sometimes it is that way in an office. However, the thing I’m most upset over is I received four texts with a confirmation response to confirm our appointment being at 2:40 PM. Four that’s four texts about an hour after receiving the last one, I received another stating our appointment was at 2:20 in which case I called and they said yes 220pm. However for anybody who works And takes the time off of work to take their child to the office, Could easily miss their appointment by this situation and then it’ll make it look like the patient is in the wrong. Also, it’s costing that parent time away from work. Because they have to make arrangements in order to leave. It’s actually the office staff or whoever controls that Texting That is creating the situation. I can tell you for myself, I watched three different families get turned away because of this time change. If it ever happens to me, I will no longer Be associated with your office. I will find another dentist. I work in my time is very valuable to me, especially since I work two jobs.

Experiencia negativa: Dr Joseph fagbamigbe is absolutely horrible! No bedside manners at all and is extremely rude! I do not recommend him at all! He gave my daughter nitro without oxygen and she passed out and was convulsing! He said it was her fault for the reaction and told us to leave immediately! He is usually in the Redding office, but we learned that also goes to the Chico location as well. Be careful when scheduling, and make ask for a different D.D.S. if possible!

Experiencia negativa: This specific location is awful So unorganized and unprofessional from the management down to the staff. My daughter has been canceled on six times in the last 3 months and is now having to get a root canal instead of a simple filling because they neglected her for so long. Not only we live 40 minutes away… My daughter has been checked out of school multiple times and have been halfway there just for them to cancel or even Better yet we show up and because of their un organization They don’t have enough staff to do the treatment so they turn us away away. And the messed up thing about all of it is they just sit there and smirk and snark at you This is by far the worst dentist I’ve ever experienced in my life don’t ever switch your kids to this Dentist.

Experiencia fantástica: My son had nine crowns and an extraction yesterday and everything went perfectly. We are so thankful for the staff including the entire front desk, anesthesiologist, and dentist. Everyone we met was professional, kind, and knowledgeable. Side note, he is in no pain today.

Experiencia negativa: Made a huge mistake taking my four year old here for sedation. They treat you like cattle, just moving you along as fast as they can. They tried to give my daughter five minutes, FIVE MINUTES to wake up from GENERAL ANESTHESIA and leave. They warn you how awful it’ll be when they wake up but nothing could’ve ever prepared me for how she woke up. She was acting like she was fighting for her life. Thrashing around, kicking, screaming, hitting, biting- insanity. And while I’m trying to make sure she doesn’t hurt herself or me, I have the receptionist starring at me impatiently with a wheelchair to try and get us out of there. There was no reason we should’ve been rushed out of there with the state she was in. They do not care. They just want you in and out. If I could give negatives stars I would. If you care about your child, do not go here. -10/10 experience.

Experiencia negativa: Will be looking For another dentist. waited for almost 40min. The visit was rushed. Both my children don’t want to come back.

Experiencia fantástica: They are very friendly and fast. I called and they were able to get my son in the same day. Just amazing. Thank you for caring. I highly recommend them for your children

Experiencia negativa: Over the past 2 years my son has been rescued for just about every appointment unless it’s a cleaning we left them and I was unable to get him seen at anyplace so we came back he got his exam and cleaning and had an appointment for today they never called but said they did and guess what they needed to reschedule!!!!

Experiencia negativa: Worst experience ever. One and done. Never going back. Had the dental procedure done with general anesthesia back in February 2025. Still regretting why I took my child there. Please run away from this place if you want your child to still like going to the dentist. Very traumatic for both the kid and the parents. Both the dentist and the anesthesiologist treat my child like an animal. When they were done, they called the parents to attend the child who was being left on the recliner still very drowsy and loopy with a lot of blood still coming out from the mouth. The dentist never said anything to parents. No explanations. This was such heartbreaking experiences. Had the parents pinned the child while putting gas on the child.

Experiencia fantástica: We are so happy with this pediatric dental office! Every time we call to make an appointment, they are always very helpful and can schedule us quickly. When our child is in pain, they don’t make us wait at home，they see us right away and take care of the problem immediately. We really appreciate their prompt and caring service!

Experiencia fantástica: Thank you to the anesthesiologist and Chico and all the text. You’re all amazing. Thank you again for taking care of my son.

Experiencia fantástica: Staff is so helpful with everything especially with children .My daughter loves going to her Dentist appointments.

Experiencia fantástica: Doctor D is amazing! Have a child with special needs having people who know how to support you and your family is so helpful. 10/10 recommendations

Experiencia negativa: I am very dissatisfied with the service I have received. At my most recent appointment, I waited 45 minutes past my scheduled 8:00 a.m. time before being called in. When an appointment is scheduled, I expect my time to be respected. If the office is running behind, a simple phone call to reschedule would be far more considerate than keeping patients waiting unnecessarily. In addition, my child’s procedure has been rescheduled three separate times due to his nervousness. While I understand that dental work can be challenging for children, I specifically requested sedation to help him complete the treatment. That option was denied, yet the procedure is still not being carried out. This cycle of cancellations has resulted in repeated time off work with no progress being made for my child’s care. The lack of communication, follow-through, and effective solutions is unacceptable. I expect a higher level of professionalism and accountability, especially when it involves a child’s health and a family’s time.

Experiencia fantástica: First off, the communication from all staff was amazing. Anything I was concerned about what addressed, they calmed my nerves, and my 5 year olds. After receiving sedation, the front desk was very informative about what they were currently doing, and how much longer. We arrived an hour before her actual appointment time and we left 15 minutes after her actual appointment was scheduled. She was a little slow to wake up, but the staff was very patient and helpful with tips on how to safely wake her. I loved the privacy provided and I left the facilities with no questions unanswered. I hopefully would never go back, but definitely going to recommend this location to any friends or families needing dental work.

Experiencia negativa: Didn’t feel like they cared about my kids really. We were just another number. No connection with my kids what so ever. My daughter is so sweet and patient but asked me to not come back as soon we left. Seemed like they were annoyed that I had questions or that I was even there. Did not enjoy the staff. One lady was nice checking me out. That’s the only reason I gave a 2 star instead of 1. I rarely leave bad reviews but it just didn’t feel Right. Now I’m driving over an hour just for a more family like environment. I would not recommend at all.

Experiencia negativa: The care time provided was under 20 minutes, including X-rays, teeth cleaning and dentist visit. The treatment rooms have 6 plus stations with no privacy. The staff was kind and caring but very obviously overwhelmed. The entire visit took 1 hour and 50 minutes. I don’t recommend this dental clinic if this is your kiddos first visit to a dentist.

Experiencia fantástica: Went there today for my daughters dental surgery where she had to be put under and I have never experienced more kind and supportive staff I was in full blown panic mode after seeeing my girl be put under but the staff and doc really re assured me everything was gna be fine and it was my girl woke up in the recovery area just fine ofc groggy and a lil agitated BUT they told me that was going to happen and her dad held her as the doc came in and out every few mins or so and was telling us how great we were doing and my girl came around just fine and has no pain and she had 2 crowns caps 4-5 teeth pulled major stuff they walked us through every step and explained the entire process just truly amazing people I would definitely recommend!!!

Experiencia negativa: Just as a heads up, Children's Choice in Chico is not professional at all. We were sent from Redding to sedate our daughter and get a bunch of caps and fillings done on her poor 3 year old mouth. Their staff was having some kind of party apparently because they had three pizzas delivered and proceeded to sit at their front desks and have about 6 workers gabbing about their personal lives LOUDLY and eat their pizza in front of all of us. It was very uncomfortable. On top of it all, they told us to arrive 30 minutes before her appointment time to fill out paperwork and then she wasn't actually seen for another hour and a half past her appointment time. They called us to one of the chairs to get some pictures taken before sedation and their chairs were stained blackish brown instead of their original orange color due to the amount of dirt and grime all over them. Once they were finished taking her pictures, my husband noticed some sanitizing wipes sitting on a table near us so he grabbed a few and went to wipe off the chair and he ended up using 6 wipes that all turned black as night and the chair was still pulling up dirt, oil and God knows what else. We also saw a very large fingernail (I'm hoping it was from a finger lol) sitting next to the chair. I realize they're trying to be quick and see as many kids at once as possible but seriously, it was really gross. Once my husband was called to the back to be with our daughter while she was waking up, he said that the Dentist was aggressively grabbing her face to try to get her to wake up faster than she was and that it was very excessive for a child who just had major dental work done. A person had walked up to me while my husband was still in the back with our daughter, waiting for her to wake up, and they told me that they would let me know when they were about to bring them out in the wheelchair so I could pull the car up but they did not do that and so I was still sitting in the waiting room with my 6 month old on my lap, not realizing that my husband was sitting out front wondering where I was with the car. All in all, I am grateful that they did this dental work for our daughter but their unprofessionalism was too much to ignore.

Experiencia negativa: This place was so awful. It was not clean it was understaffed and very slow and disorganized. Not very kid friendly either. Bright colors do not make up for all it lacks. The 1 star is lowest I could go. They left my kid in the xray area for a very long time with the lead vest on while.it was already super hot inside. He probably sat like that 15 minutes before they called someone again because I was getting worried. The dentist tried to fight over what my child needed. I had a referral for 1 tooth. They said they would only work on him if he was put under just because he has a diagnosis. He does ok with dental work and never needed put under for any work. He also said the tooth n question needed pulled. His dentist and the one who actually did the work disagreed. He got his tooth fixed elsewhere while awake and it was fixable and did not need pulled. I bet they get more money if they make the kids go under. As a parent I would say go anywhere else. Best of luck.

Experiencia negativa: My experience with the Redding office was ok, but after being referred to the sedation team in Chico I had a negative experience. While I understand that they have certain policies and guidelines for scheduling by age, having my young children (one of which has severe ADHD) the fasting caused a great deal of anxiety. I do understand much younger children getting priority of the earlier appointments (I totally understand the psychology and how difficult that must be). However, it would be nice if somehow they could alternate days with different age groups. If that’s not possible it would be nice to get a referral upon asking. The lady I spoke with that handles the scheduling was not empathetic or understanding. I felt that her goal was to make me feel guilty over wanting an earlier appointment than 2-3pm after fasting. I don’t know how the other parents do it! I know my kids very well and I was so afraid my son with ADHD was going to be impulsive and be completely disregulated from fasting- which would have also been stressful for my 7 year old. I just ask for help finding the right options for my kids. Please understand that ADHD is debilitating and this seemed like a punitive process for our family. If you can’t accommodate our family help us another location that can for the health and well-being of my children. Just like I initially didn’t understand the scheduling process, I feel that there was no understanding when it came to me advocating for my kids.

Experiencia positiva: They will push your appointment 20-30 min later the morning of via reminder text, but overall love the staff there. My kids were a bit difficult (crying) but the dentist and techs are patient and very caring.

Experiencia fantástica: The dentist answered my questions respectfully and staff were very supportive with my son who was anxious. I thought about giving four stars only because our first visit was with different people and they did not show the same care. But our last experience made up for it… thanks to their professional and relational manner the work got done without discomfort.

Experiencia negativa: Always cancelling appoitments, sometimes.last minute or when you are already at the appoitment. Wait times are long. Changing appoitment timed and not notifying until thr day of or night before.

Experiencia fantástica: The nursing staff was so kind and easy on my son, he is almost two. There was another child in there having a meltdown and the staff did everything they could to keep it from scaring my son. This has been my son’s only dentist office so far and every time I am impressed with the kindness and professionalism from the staff. 10 stars from our family!

Experiencia negativa: Incompetence is the nicest I can refer to this clinic. Please do not take your child here. They were unprofessional and treated my child horribly. The staff behind the counter were rude and uneducated as well was the dental assistant didn't even know what was scheduled to be done and almost performed the wrong procedure on my child. As well as they will schedule appointments without your permission.

Experiencia positiva: I like how they deal with my son, my only issue is when we went for a procedure where he was sedated it felt pushy, I was there over 30 min before my check in and they kept calling my phone to find out when I was arriving, then when I got there they acted like they were in this huge hurry, spouting information fast enough I couldn’t keep up with it all. I have a disability myself so there was no time for me to process anything. After the procedure was done I felt like they were kicking us out with as much hast as they checked him in. With him they were good but with me it felt like they were bossy and short. Like I said I was there 30 minutes before our scheduled check in but I was treated like someone who was 30 minutes late. I just wish everything didn’t feel so rushed, I had to travel 4 hrs for this to be done.

Experiencia negativa: I had an awful experience in my short time of trying to have my 3 year old seen at this establishment. We were referred my his normal dentist because he needed to have two caps put in. My first impression was that it was very dirty and disorganized. Absolutely everything needs to be deep cleaned but I thought hey, maybe I’ll give them a try and at least see how it is. No one seems to be on the same page about anything and when it was finally my sons turn to get looked at, the Dentist barely looked in his mouth and said he would need an appointment to be put under. No one explained anything and so had to pry it out of them which made them treat us like we were an inconvenience. But wait, it gets worse! I waited a month nag and still didn’t hear anything about scheduling so I give them a call (voicemail) and receive a text in return. I am told it is Diana and we go through the steps of scheduling an appointment via texts. I had to pry more information out about the process and learn he needs to fast. Day of the appointment I have childcare situated for my younger son and drive 4 hours to the location. I get there and they tell me my son isn’t in the system for the appointment. They have me wait for quite awhile before pulling me in back and telling me the woman who helped me ended up being fired and that Diana will call and assist me. I explain it was Diana who had scheduled me and show them the texts which has her stating her name (they didn’t believe me) and they brushed it off like “oh, that can’t be right.” I tell them I want to schedule for the Yuba city location instead and they tell me they will have the Dentist look at my son’s teeth to at least make up for the long drive. They tell me it won’t be a long wait and she will see us shortly. I sat for an hour until I went to the desk AGAIN and they tell me they are behind and it will be another hour. Mind you I had to get up at 4am to make this trip in the first place and they told me it wouldn’t be a long wait! She then tries telling me someone will call to make an appointment for the caps even though we just scheduled next to her. I also heard a person in there (a couple and their toddler) coming in because they just had caps put on his teeth and a few fell out so their child was in pain. I don’t think I can consciously trust Childrens Choice to put my child under sedation and do such a big procedure. They have failed at the easiest tasks and other parents are experiencing failed cap insertion… how could I? What if my son becomes permanently brain damaged? I’ve read horrific reviews about the aftercare from this place as well. I know it’s difficult with MediCal to find somewhere but PLEASE do not go here. It is not safe, sanitary, or trustworthy. I will be reporting g the the dentist board.

Experiencia negativa: Been trying to make an appointment for my daughter with sedation for months. Never get a call back I sit on call waiting for over 45 minutes at a time just to get told we will call back knowing they never will. This is the most unprofessional children's dentist I have ever had to deal with.

Experiencia negativa: My daughter went in for a sedation appointment to have work done. The doctor did a great job on the work itself. But the receptionist could not for the life of her give me correct information on the work that was done and being approved. According to her my daughter got 8 fillings with 3 caps. From what I can see all she has is the three caps. She kept contracting herself with what information she was giving me.not to mention the women and the front desk when we arrived had no idea what she was doing and was in the phone with someone giving her instructions the whole time. As well, I was given two different instructions on pain medication for my daughter. One doctor said after 4 hours from discharge and a nurse said 24. And then when I called to confirm then never answered. I was also told that she'd be monitored for 15-20 minutes after being woken up. They brought me back, woke her up in my arms, sat us in a chair with an pulse oximeter on her foot and left me there for maybe 10 minutes while I had to hold my half coherent child trashing against me. Then they came and got me and sent me home. I will not bring going back under any circumstances. Very poor example of bedside manner from alot of them. Trust your judgement.

Experiencia fantástica: Dr Mann, the anesthesiologist was amazing. My 2 year old had to be put to sleep for some dental work and I was referred to this Chico location. Dr. Mann was great with my daughter and kept me informed the entire time. I felt like he took great care of her the whole time. He was very informative before the procedure and stayed close as she was coming out of anesthesia. I highly recommend this office if your child needs a sedation dentist!

Experiencia negativa: Will not bring my kids here anymore. Decided to give this place a second chance after noticing some positive feedback of this facility. Brought my daughter here 5 years ago and had bad experience. Even the dentist who performed all the dental work my daughter needed encouraged me to report this place to the dental board of California. Anyways the lady who took X-rays of my children was not patient at all. My kids are calm and my child a bit of a hard time understanding her directions. She was rude. Somebody working with children should learn to be patient. I understand it’s not easy to work with children but she should learn to address children with more love and care. The dentist was rude too. My child is recovering from a stye in his eye and still has a minor scar and made a very rude remark about it. A very unnecessary comment. She made that comment because my son was experiencing light sensitivity with the instrument they were using. Never again rude facility

Experiencia negativa: Horrible experience. I love quite a ways away and was told the appointment was at a certain time to find out the day before that we needed to be there an hour and half earlier. After going back and forth with scheduling they told me to come and they would fit us in at a later time even knowing I was willing to just schedule it for another day. That allowed me enough time to show up at a time that they needed me to. I showed up as early as I could and ended up waiting 4 hours to be seen. Was called back and confused for another patient and was told I had to update my childs file when it was correct, yet the technician pushed their mistake on me. I felt like we were rushed out because I spoke up about the process and asked if there was a way we could avoid that happening in the future because I live so far away and was just told it was policy. I had to pick up my still coming too child up from the table to finish waking up in another room so they could get ready for the next patient yet told me that cases took as long they needed to. Then wheeled out as soon as they deemed her "ready" just to have to spend 20 minutes in the parking lot trying to console her in the heat coming off of the anesthesia. It seems their interest was more in money than what's best for the children. I won't be going back to this location. I have worked at a dental office and to require a patient to come an hour and half early for paperwork and imaging (even knowing the FMX was taken within a month of the last appointment) seems excessive and not in the best interests of the patients. And a minor but frustrating false amenity was they have TV's to help distract the children yet none of them were in use the 4 hours I was waiting there.

Experiencia positiva: So in regards to the dental assistants and the dentist and all the staff, I’d give a straight 5 star… but for the last two months I tried getting a hold of the anesthesia’s department to put my son under and it’s been a nightmare, I understand low staff … but the scheduling should be smoother ..ive called, left messages, had the staff send URGENT emails and still NOTHING…. my son is in so much pain and we are still waiting. but if the scheduling for anesthesia was better it would be a 5 Star rating.

Experiencia negativa: These people are trash they almost killed a kid by overdosing them on anesthesia and they did unnecessary work on my son that he didn't need and now one of his crowns is infected and I can't take him anywhere because this garbage place is the only children's dentist that accepts medi-cal in this town they need to be shut down

Experiencia negativa: Good luck keeping your appointments. They rescheduled my daughter's filling appointment 3 times the day before the appointment due to "staffing issues" I finally got fed up and found somewhere else to take my daughter. I just felt like they kept pushing my daughter and her dental needs to the side.

Experiencia fantástica: Came from Redding to get my son caps put on his teeth. The staff was super nice and informative. The whole thing was very quick.

Experiencia fantástica: My appointment had to be rescheduled from 9 to 8 and that left me with bringing my son and my daughter because it was too early for school. I didn’t know I couldn’t bring her in the room with me so that was annoying BUT I was able to leave her up front and check on her by sticking my head out the door. The doctor/dentist was ahhhhmazing!!! She was SO fast and so kind and I really appreciate it because my son has PTSD from the last dentist. To the women up front, thank you for not making me feel like crap for having to leave her up there to comfort my son during his tooth pull. Thank you 1000 to the doctor for being so understanding and kind to my boy.

Experiencia negativa: We did not have a good experience here. We live 2 hours away and had to bring my son here for 3 small cavity fillings. We had our appointment scheduled for 3pm, when we arrived, the front desk woman informed me that they tried to reach out to me 2-3 times prior to the appointment to confirm we’d be there. (I never received any calls) She then informed me that the appointment was cancelled due to them not speaking to me. I asked them what phone number they had for me, and the one they had in their file was completely wrong. Not my fault. In the future id suggest they check if the patient is traveling a far distance before unexpectedly cancelling their appointment just in case they show up. LUCKILY, they had a cancellation that day and they were able to squeeze him in a little later. As the dental assistant called my son back, she was very cold and unfriendly towards me and my 4 year old son, barely answering my questions in regards to laughing gas (I didn’t think he needed it). I felt like she was frustrated since it was nearing the end of the day. We were told at the first consultation that they’d be doing all 3 fillings that day, when we finally got back there they informed me they’d only be doing 2 so we’d need to come back for the 3rd. I very much got the impression they are trying to nickel and dime people and squeeze as much money out of the insurance companies as possible. I’m hoping we don’t have to go back there again.

Experiencia fantástica: Dr. Mann was very friendly, helpful and professional during my child’s visit to get his cavities filled. I would definitely recommend this dentist for your child’s needs. Thank you!

Experiencia negativa: We were kept waiting 40 minutes past our appointment time before we were seen and then the dental assistant spent very little time actually cleaning my daughter’s teeth. The dentist spent less than one minute checking afterwards. Very disappointed!

Experiencia negativa: The office staff was pleasant and patient with my 4 year old. The dentist however, was not. She was impatient and not general during an oral exam. It was my daughter’s first time at the dentist. We will not be returning. We got referred to Dr.Palmers office- which we are happy to pay out of pocket to have a better experience for myself and for my child. I would not recommend this place. The dentist is not proficient to work with children. She also had no time to discuss treatment with us. And was happy to move us along

Experiencia fantástica: The staff was extremely helpful and made us feel welcome. They listened and took the time to answer all my questions and addressed all of our concerns. Would absolutely recommend to Anyone looking for a dentist for their children.

Experiencia negativa: Had an appointment scheduled for 12 noon on a Saturday. We live 35 minutes from Chico, made the drive and arrived to the dentist around 11:45 am. We checked in and waited. The waiting area was full, and really dirty, didn’t have a tv on for the children or anything. Around 12:35 I went to the reception and asked why we hadn’t been seen yet, since our appointment was at 12. She said she would go and check to see how much longer we had to wait to get seen, she informed me at 12:45 that I had to wait about another hour just to be seen. I was so upset, I have an autistic child and we had already been waiting for 45 minutes past our appointment time, just to inform me that I had to wait another hour. I was so upset and left, this was very unprofessional. I understand sometimes you’re over booked, short staffed. But the reception should’ve let us know when we arrived about the delay. This is not the first time we have waited more than 30 minutes past our appointment time just to be seen. I decided to change dentist. This office always over books, always under staff… and definitely should clean the waiting area! Won’t return or recommend this dentist.

Experiencia negativa: Super dirty the bathrooms are horrible and smell really bad. The exam chairs are very dirty you can see they are black and so are the chairs where the parent sits. It is over all not a clean place. Even the walls are very dirty and that is not what a dental office should look like. Some of the staff was okay. The treatment plan was not explained at all, I had to ask what was getting done before signing the treatment plan.

Experiencia negativa: I am honestly not happy with my daughter’s experience after her surgery, the inside main area and people are amazing, but the back for the surgical procedures , I was in tears and wasn’t happy with it. Also, we were sent home without gauze in my daughter’s mouth or weren’t even given any extra for home. My daughter woke up from the sedation and was not herself. It was very traumatic for my daughter and I both.

Experiencia fantástica: My son has been coming for 3 years now. I never want to switch dentist office even living so far away, as everyone is always so nice, everything is clean. The dentist really exceptional and always help my son calm down.

Experiencia negativa: Personally my first experience was extremely traumatic. They put him under. They took advantage of me as an unexperienced mother and told me my son would feel no pain. He couldn't eat or even close his mouth for two weeks. He woke up, screaming mom help me and please get them off of me. It was horrific. Fast forward a year and a half and two of my boys needed fillings. This was yesterday, the 27th of March. I declined the the offer to have them put under, because it makes there job easier. Both procedures went fine with a little laughing gas and some numbing shots. We did have to wait an extra hour for the Dr to have a phone call. During my second sons procedure I over heard the anastigioligist arguing with a single mother that he was refusing her child medical care because she didn't have child care for her new born baby and 1 year old baby. To the point where the mother was almost in tears. This went on for at least 30 minutes, until my sons procedure was done. I went out and offered my help and she accepted it because there really wasn't another option for her. After acknowledging she had help he had the audacity to tell her he still didn't want to give him his procedure because she was a single mom with no one to help her at home! That was non of his business. After her son came out of surgery he was screaming in pain and the anastigeolist said" bye bye now" with such a gross smile on his face. I'm not one to usually judge people over there weight but he was at least 600 pounds and couldn't even walk!! He was rolling around the office in one of there medical chairs and being so rude and judgmental to mother's because they didn't have help or couldn't " afford " child care. NEVER ALLOW THEM TO PUT YOUR CHILD UNDER! My son felt every minute of it and they didn't care to numb him up enough and on top of that they don't allow you in the room while they are under. Who knows what's going on in there. Especially when numerous children are waking up screaming get off of me and saying they are hurting them. It's traumatic enough without them treating parents like garbage. Do everything in your power to advocate for your child, don't let them tell you what is the best option for them. I don't recommend children's choice and I hope that mother reports them to the bbb.

Experiencia fantástica: It was nearly impossible to find this place on Waze map. The receptionist was short but professional my issue was clearly that we couldn’t find the place. To make it easy for the next person, it’s located right across in the plaza next to Dick‘s Sporting Goods. Rob in the Chico office was very detailed in assisting me to find this location. My niece second follow up appointment, the dental assistant and the dentist was so nurturing. He calmed my niece in 5.2 seconds couldn’t be happier. thank you for not only being professional, but helping calm my niece. Heather the receptionist was very professional her joyful spirit is contagious our check in with smooth. I felt it was necessary for me to update my review being as though this second visit was pleasant and for that, my niece is no longer traumatize of the dentist.

Experiencia positiva: My daughter had some dental work done yesterday, the assistants and anesthesiologist were amazing! They made sure my girl was comfortable and same with me. I was not a huge fan of the dentist himself. He did not speak one word to me nor really even look at me. I thought that was very strange. The anesthesiologist was the one relaying the messages and asking him questions for me, which was awesome but I still find it odd that the dentist didn’t take 5 minutes to sit down and talk to me about how it all went.

Experiencia negativa: My nephew was in there today and they used laughing gas and did it and he was Hospitalize He was non responsive pale he stopped breathing and he stop he was him at all f this Dentist office.all of this happened right after the appointment. They almost killed him. Don't take your kid here unless you want them hospitalized. He was over dosed with nitrous oxide because they kept the laughing gas on his face they almost killed him

Experiencia fantástica: Gratitude To #ChildrensChoiceDentalCare Absolutely wonderful experience at this children’s dental office! The staff was incredibly patient and friendly, making my child feel completely at ease. The office is bright and welcoming, with fun touches that kids love. The dentist explained everything in a way we both could understand and was gentle and caring throughout. Highly recommend for anyone looking for a positive dental experience for their kids!

Experiencia fantástica: The staff was very kind to everyone during the visit. My daughter felt cared for and special from the interactions with everyone who talked to her. I felt heard and my preferences were noted and followed.

Experiencia negativa: One of the dental assistant there made a passive aggressive racist statement…I thought to myself maybe it was an accident but with it being 2025 why would you make a point to tell my children that they picked out watermelon color balloons with a sinister chuckle her being white and my kids and myself the only other black family I don’t believe this was a coincidence. Especially being that she the dental assistant stopped to compliment my daughters hair and then when I looked away didn’t even ask but ran her fingers through her hair and said BUT isn’t it heavy I always wondered are these to heavy for your head. Firstly you work with teeth why would you stop to touch my child’s hair. Secondly, you’re white it is extremely inappropriate for you to touch someone’s hair without their permission or make a comment as if I would purposely weigh my daughter’s hair down for the sake of beauty. To me that was extremely unprofessional and inappropriate behavior. I noticed in Chico there’s a large amount of people who work in the industry of healthcare who treat minorities with passive aggressive racism by gaslighting there concerns or simply making fun in ways that it can go unnoticed. I want to say I noticed and if it wasn’t for my children being there I would have spoken up. But since creating a safe space for them is my first priority I chose to bring my concerns to the community so everyone can know how this office employees treats African American families and see if anyone else noticed this as well. Not to mention most of the staffed stared and I can tell where uncomfortable because my one year old autistic child’s outburst. Not sure if we will return again

Experiencia negativa: Turn away now before scheduling! Cheap equipment, intern training, unsanitary, bad service, feels like this place should be an illegal practice tbh. I should have left after seeing the dirty office, orange peels, spilt food on the ground, dark fingerprints along walls and door frames of high traffic areas kids touch. Had a cleaning and x-ray, went well until a boy was dragged into the back room screaming 8-10 interns swarmed to assist, we were made to wait 40 minutes to read X-rays. Watched other patients come into clinic without and sanitizing of the service chairs, kids walk about 4 feet to spit in an open communal trashcan after cleaning. X-ray machine was not functioning properly and the tech fiddled with it for a few minutes. Overheard interns introducing themselves to each other, “where are you from..” and I thought “these people haven’t even met before, is my kid being Guinea Pigged?” When dentist finally came my daughter sat up to ask me a question in my ear about her X-ray and the provider told her very abruptly, “you need to sit here” and quickly moved towards us as if she was going to grab my kid? When she realized she wasn’t being defiant but rather curious and asking mom she stepped back. Told me sedation is a requirement for her next appointment without any prior knowledge of her temperament. The screen was tilted slightly and it went out. I seen great reviews before scheduling, now reading through 1 star reviews post-appointment the response from their team is laughable. Who is running this 3rd world dentistry ?!

Experiencia negativa: I am only providing one star to this business because my daughter likes the process they do for teeth cleaning. Everything else regarding bedside manor for children when they are doing harsh work like pulling teeth, applying caps, giving shots, they absolutely do not have the ability to handle children. Their skills for being comforting and welcoming and caring for children is basically nonexistent. Please have your actual dentists go through some type of training to be a better CHILDRENS dentist. Speaking to a child that is demeaning, and like they are an adult, while they are already in an emotional state is the opposite of professional. I have taken my child here for 2 years And I cannot remove the trauma she has endured there. I will not be going back and I do not recommend either of the chico locations.