Aspen Dental - Lawrence, KS

Negative experience: Worst tooth extraction of my life forgot to send my pain medication to the pharmacy Butchered the suture job Stabbed me with the needle three times. Slipped off and smacked teeth above the one they were trying to pull out four times. I’m pretty sure it was the first time she’s ever tried to pull a tooth in her life sat there waiting for five hours. My gum is completely destroyed I’ve never been in pain like this or had my whole face throat inside of my head swell up ever. When I met her and the other dentist, they said they were the dream team I wish I was dreaming what a butcher job never go to them for a tooth extraction. Worst experience of my life at the dentist. And this is not the first time I’ve had to have a tooth extracted go to an oral surgeon. Horrible experience

Fantastic experience: Everyone very courteous and nice The front desk gentleman Did not greet us He could use more personality. It makes a person’s day feel better.

Fantastic experience: Very caring people.they made me feel very comfortable ..I already have trust issues but I’m pretty confident about this place I’ll be sure to come back

Fantastic experience: Very down to earth and reasonable dentist. They inform you of all your options. I didn’t feel pressured to do what they wanted.

Negative experience: Very poor service. They waste your time with unnecessary office visits and rush to ask for payment before even knowing why you’re there.

Fantastic experience: I am really grateful to have an opportunity to shadow Dr. Chamberlain today. He is genuinely a great doctor. The whole environment feels so positive here. All the dental assistant, hygienist and front desk officers were really sweet and friendly. Thank you.

Negative experience: Not a great experience. After paying thousands for upper and lower dentures, multiple adjustments they’re still ill fitting, painful. To add insult to injury, I keep getting calls from their automated billing telling me I owe $3000! I have gone to the physical office and they tell me I don’t owe anything… I know I don’t owe anything.

Negative experience: BUYER BEWARE : We had so many issues with Aspen dental ( Lawrence KS ) Time and time again they proved themselves to be incompetent. The products we paid $$$ for fit poorly, even after multiple fittings and broke easily multiple times. It finally reached a point where we gave up and quit going unless we absolutely had to. Recently one of the studs in my wife’s mouth fell out ( Again ) so we decided to give them another chance. It was a disaster. Even though the new dentist was very clear that work that had initially been done was shotty and of poor quality and should never have been left that way, he wanted to help and would work with us on the price since we paid so much and received so little. We returned the next day, we were charged almost $200. We were placed in a room where we sat for over an hour after our appointment time & when my wife’s oxygen machine battery died we were forced to leave. This is the typical type of treatment you can expect from Aspen dental in Lawrence Kansas. Stay away, stay far away!!

Fantastic experience: I appreciated everybody help today. I would recommend anyone to Aspen Dental. I love the Drs thx very much

Positive experience: Experience was very helpful and was very expedient the services very interesting as everyone had professional appearance your office was subjected to price and price value your value of understanding now is where I see fit to be with understanding of my abilities to generate enough money after trade union takes no concerned even the construction industry not to mention others like the PGA

Fantastic experience: Aspen has taken very good care of my wife, Maura. She has been a patient there for much of this year and been treated with great respect. In particular Dakota has been exemplary and a rockstar. Dr. Chamberlain has provided excellent service and great expertise. I highly recommend. The atmosphere is warm and professional, and staff is willing to answer all questions.

Negative experience: Do not go here. I havent been in awhile, but I never once spent less than 3 hours here whether for a cleaning or a filling. I would show up on time and still be left waiting for 45 minutes. I got a crown and the dental assistant was too busy gossiping to do her job. They set my crown and didnt have the floss ready to remove the glue and had to use a file, which made a huge gap that food gets stuck in. They had like 10 dental assistants when I was going and they were all always in the next room loudly gossiping

Fantastic experience: Great people and great service. They are easy to work with and want to try and make your experience as easy as possible.

Fantastic experience: The best talk through ever , will definitely go back. Staff is caring and understanding. And their not jerks about service or pricing! Thank you all so much for all yous do!! I highly recommend Aspen in Lawrence!

Fantastic experience: Had the best tooth extraction by Dr Chamberlan he was awesome! Highly recommend this company and the staff everyone of them is fabulous!

Fantastic experience: While they were not able to fully help me, they gave me an examination, told me what was wrong and did the leg work to get me to a place that could help. I have sever dental anxiety, they treated me with care and understanding. They made it as easy as possible for me. I really appreciate everyone there.

Fantastic experience: Drove 1 hour and 30mins to have a 2 root canals done at 9 am. From a referral from another dentist. Was told I only needed one root canal not 2 which is what I thought originally! Great news!!! Root canal experience was amazing hands down best experience, no pain, not rushed, and good communication thought the root canal.

Fantastic experience: The people there was very nice. I had very good service and they made my teeth fit very well.

Negative experience: My appointment took 2 hours for nothing but x rays and a cleaning. I was also kept waiting long periods before, during, and after the procedures. One of the dentists tried to tell me I had 1 cavity and 3 “severely demineralized, pre cavity” teeth, even though I had visited an orthodontist less than 2 weeks prior. Would not recommend if you need a diagnoses of any kind, they will try to say you need stuff that you don’t. The cleaning was fine if that’s all you are needing though.

Negative experience: I wanted to share our experience going to your Lawrence Kansas office. First I want to start with that about 7 years ago I had a very bad experience with Aspen dental in another state so I was very hesitant to try again. Let alone allowing my husband to get care here. With all that being said I had trust and faith that this location was different and yet it wasn’t, our first appointment went well the male Dr that went over everything was amazing. We decided to finance this as we did not have over 2k to pay at this time, we got approved for almost everything but the finance lady said that she would try to get everything covered and if she couldn’t she would call and let us know, my husband had a cleaning appointment the following day and nothing was said, we now show up today at the final appointment for his fillings and we are told we owe almost $400 if that was known prior we could have planned better to make sure we had this money set aside. That is the first major issue. Issue number two is that when we get back for him to do the fillings this is not the same Dr that we had an over hour conversation with about the issues with my husband teeth, that was very disappointing as we would have waited until he was back in town. The final and most concerning part is they did not do any numbing gel before the numbing shot and he was having work on his front teeth, the dental assistant did come and say sorry that there was a lack of communication between her and the new Dr (which caused major pain for my husband) Again I am very disappointed in our experience here and we will likely not be returning as I believe better care for about the same cost is available. I do hope you take my email as constructive and are able to work on those issues so other people do not have the same experience

Fantastic experience: Excellent dental office! We came here because of an emergency issue. Every person we came in contact with was amazing…the front office, billing, the hygienist and the dentist. The dentist even worked through his lunch - offered to schedule and complete the procedure. I recommend to anyone looking for a dentist or in need of terrific care in an emergency!

Negative experience: Let’s just start off by saying I am a very understanding and patient person…with that being said, if I’m leaving a review…you know it’s really bad. I called to make a teeth cleaning appointment for my husband and I. Only reason I called Aspen is because they offer evening appointments which works well for our work schedule. *I get annual teeth cleanings by the way, it’s not like it’s been years and years since I’ve had it done. 1st appointment- schedule teeth cleanings… they call and say office is closing early and to reschedule. Okay no problem…stuff happens. 2nd appointment- scheduled my husband first and me at 6pm. Got a call asking if I could come early at 5:30. To accommodate that I worked quick at work so I could leave early (I worked an hour from the office is Lawrence). Again, wasn’t upset about it I made it work. **I get there early just to sit until my original appointment time** and I’m starting to get a bit irritated but I’m in no way showing it lol. While I’m there a guy walks in, and they said they tried to call and cancel his appointment and he didn’t answer so they rescheduled it….at this point I’m going to be very upset if they cancel on me after driving an hour and sitting for over 40 minutes and I in fact did not need to leave work early. They take 19 different X-rays with a 1960s lookalike machine…it does not feel clean in there. This was another red flag, it’s not even a clean place. I’m sitting in the room waiting and I get a text from my husband stating they told him they don’t have time for his cleaning- MIND YOU HES BEEN THERE SINCE 4:50 AND ITS NOW 6:30…. I don’t say anything, I wait for the hygienist to come in. She’s in my mouth doing something and the lady with short black hair walks in and says well a Tornado hit Topeka so we’re going to close. I’m a bit irritated but I’m trying to think rationally because people do need to get home safe. The black hair lady, I’m assuming is the manager says no big deal we will get you back in on a Saturday to complete this. I’m thinking okay this is great I don’t have to take off more time for work…. 3rd appointment made- get there at 8am, front desk couldn’t find us in the system so she goes back to ask for clarification and I’m up there waiting…Great they have no idea what is going on. Woman comes back to get my husband to get a consult…I’m sitting here confused on why the heck they are not doing a cleaning when I’ve stated multiple times we only have so much time and we are driving very long distances TO GET A BASIC TEETH CLEANING!!!! I’m waiting my turn and get back there at 8:30…sat there another 30 minutes. The hygienist then informs me she is waiting for my consult lol I lose my cool. I go find my husband in the office with this black hair lady (assuming manager WHO MADE OUR THIRD APPOINTMENT FOR OUR CLEANING) not getting his teeth cleaned. I said please explain to me why this is our third appointment, NOTHING has been accomplished and neither of us are getting our teeth cleaned today!!! She then stated this is their procedure for new patients and they do consulting and then make ANOTHER appointment for cleaning them and that the third party service did not tell them what kind of cleaning we wanted. I said well that’s awfully funny considering I see where I made the appointment for the teeth cleaning, and YOU YOURSELF made our third appointment personally and KNEW WE DROVE A LONG DISTANCE and never once mentioned “we don’t do cleanings first only consult and make your appointment over and over again”. Not one dang time. She knew we were rescheduled multiple times. This place sucks beyond words and has NO RESPECT FOR PEOPLES TIME NOR TRANSPARENCY ON HOW THEY GO ABOUT PRACTICES. You just show up and waste time and then they tell you an hour into a visit. Congratulations on losing more and more customers. I will make sure everyone I know, knows to NEVER step placed into this business. I tried to leave a review about the others I seen it there but my review is too long to let me leave it. Please save your time and money and never ever ever come here.

Negative experience: Most unorganized group of individuals with unethical business practices and regards for people’s time. They took 40 pictures of my teeth the first visit, made me come back for a 2nd appointment just to give me a consultation of possible care that I need and are wanting me to return for a 3rd time just to finally get my teeth cleaning. They think they’re slick making you return for multiple visits, taking multiple pictures, and falsifying needed services. Somehow I have 6 cavities in 6 months and have gum disease that they have a “SPECIAL” cleaning for. Take your business elsewhere

Fantastic experience: My experience with Aspen dental far exceeded my expectations. The staff was warm and welcoming. The level of detail and care that they showed me was above and beyond what I have received anywhere else. Every question and possible outcome was laid out in an easy to understand format. I would highly recommend them to anybody especially if you've had a less than satisfactory outcome with anyone else.

Negative experience: Said I needed extensive treatment for gingivitis and refused standard cleaning. Upon second opinion, none of the diagnosis was accurate. When I questioned them about why they pushed unnecessary treatments, office manager told me "she preferred to not keep my appointment". Further proving that they were wrong and don't like being questioned when called out. Will update as I have a feeling the "required prepayment" will not be refunded either.

Fantastic experience: Great experience overall!. Everyone was very professional and polite, not to mention very efficient and really good at their jobs. I was in and out of there and very satisfied with my visit. And they did not charge me an arm and a leg, i did not have a whole lot of work done.But what I did have done was very affordable, i will definitely be returning. Thanks you Aspen Dental

Fantastic experience: Rony is amazing and got me to do motto and i love my smile!

Negative experience: Wait time was terrible. Had another appt. So the financial lady was suppose to call me in about 10 minutes to go over the cost and finance options for a bottom denture. 4 hrs later I haven't heard! Not impressed however I did like the dentist on site

Positive experience: Dental team is excellent but don't cancel the scheduler seems to get really testy.

Fantastic experience: Thank you for being so caring and patient with my mom yesterday. Going to the dentist is scary for some of us who didnt take care of our teeth like we should've but you guys made her feel comfortable and were so sweet to her. Thank you for your kindness

Fantastic experience: I initially dreaded having to take my father to a dentist, but Aspen Dental was great and alleviated all my worries. My father is a Vietnam veteran who suffers from Lewy Body Dementia, a condition that severely affects his cognition, ability to communicate, understand his surroundings, and understand even the most of instructions. Nevertheless, Aspen Dental proved to be a great place to have him seen. We managed to get enrolled with CareCredit and circumvent insurance woes, discussed options and had him treated. From everyone at the front desk to all the dentists and technicians in the back, everyone was super understanding and accommodating. Thank you to everyone at Aspen Dental, hope you all have a great day, and keep up the good work!

Negative experience: If you’re struggling to find a dental appointment in town and come across this clinic with plenty of availability, there is a reason for it — unfortunately, the service is very poor. My appointment was scheduled for Tuesday, and I took a day off work to attend. They called and canceled it only 30 minutes beforehand and rescheduled it for another day. On the rescheduled date, I arrived on time and waited 15 minutes without anyone calling me back. I had to approach the front desk myself to ask what was going on. After finally being taken inside, I waited an additional 50 minutes past my appointment time and was never seen by the dentist. If you’re wondering why they have so many open appointment slots, it’s because of their terrible service and lack of respect for patients’ time.

Negative experience: Very busy office. Did not see the dentist until 45 minutes past my appointment time.

Fantastic experience: Wonderful experience at Aspen Dental. Obviously caring people that want the best for their patients!

Fantastic experience: Very nice, non judgemental. More affordable than most dentists.

Negative experience: Absolutely horrible experience- first appointment i waited an hour and a half tp be seen by the dentist. 2nd appointment- After driving from another city, getting stuck in traffic, and missing the phone call- BECAUSE I WAS DRIVING- they cancelled my appointment as I was pulling into the parking lot- at 1015- the apparent cut off time since appointment time was 10 and then the lady had the nerve to tell me she would be calling the police when I got upset about driving here, losing a day of pay. What an absolute joke of a company horrible customer care, paid for procedure in advance, not to mention pregnant, with an infected tooth and turned away.

Fantastic experience: I had a cleaning in Lawrence recently. I was very pleased with to staff and Hygienist. My experience was pleasant and I will return. Thank you Dr Chamberlain and Lawrence Team.

Fantastic experience: Usually after a dentist visit I never go back to the same one. However the Dentist and staff were polite, professional and I didn’t cry lol but for real. So hands down, they’re the best I have ever went to in my 47 years. Yall stand for your motto ❤️

Positive experience: Was told when confirming appt the day prior that there was not a charge for the 1st new patient appt and xrays. So when my son told me he had to pay $65 for visit I was a little ticked off on the contradicting info I was told on phone!

Fantastic experience: Very friendly and helpful. Caught me in quickly with an evaluation and a solution to my problem. Tooth pain was horrible they put me on antibiotic which helped within just a few days completely cleared up by end of prescription. Waiting for appointment to extract tooth. Hopefully more good reviews then

Fantastic experience: I’ve been going here for a few years now and always enjoy my visits. Most recently I had some configuration in my mouth removed and re-fitted and made new by Aspen dentists and finally this crazy neck and shoulder pain I was dealing with for years is on the mend. I highly recommend this business.

Negative experience: Appointment at 730am. Got there early all paperworked filled out and everything. I sat in that lobby for 30mins. No sorry will be with you or sorry this is taking so long. If u schedule someone at 730 but that cant be seen for 30-45 min from when they get there show they have no consideration for your time. I havent been here in years and was coming back to get a cap fixed they did years ago. So yeah if you have time to sit in boredom for 30 -45min this place is for you

Negative experience: So incredibly horrible. Charged for work they never did. Have been attempting to get $474 back now and keep getting told the refund check has been issued and nothing is showing up. Saw 2 ants on the chair/equipment when I was there. STAY AWAY!!!

Fantastic experience: Took me in on short notice. Great staff. Kind. Effective. Knowledgeable. Comfortable to be with. Communicated clearly. Did not feel rushed.

Fantastic experience: They have always been very friendly and done everything to make it a great experience. I feel they have gone above & beyond to take care of my mouth.

Negative experience: I went there to get dental work done with them taking my health insurance once they had finished working on my teeth they asked me if I wanted to be on a payment plan with the cost of the work which was going to be doable for me for the the cost of the work they are charging me for. They failed to mention to me that I was signing up for a credit card that I did not want and which i am now stuck with. The cost was an outrageous amount compared to most dentist that i have talked to. Now I have a credit card that I do not want and did not plan on getting due to there lack of communication so please be careful when going here it is the worst experience I've had in a dentist. They do pull your teeth and then sugest you to get the deep cleaning done all in a day then take you to sign papers for a payment agreement when your more vulnerable to sign papers to get out of there I regret my decision. And

Negative experience: ***update*** after beginning the process of disputing the charge on my care credit Aspen Dental finally sent my info to my insurance ... this morning I get an explanation stating my out of pocket expense should have been $252.60 ... ASPEN DENTAL CHARGED ME $1,500+!!! I added this information to my dispute with care credit. Aspen dental is a scam please save yourself from the pain I am going though! If I could leave ZERO stars I would! Aspen dental is a scam (there's even a fb group about it with 22k nembers). I went in for upper right pain and was told not only did i need 3 filling on the left side (right side was fine) I needed extra supplies and deep cleaning because if my jaw bone health. I cried with the billing lady while trying to get approved for care credit which was immediately maxed out with all the stuff I had to pay out of pocket. Went back numerous times to adjust the fillings on the left because they hurt so bad, all the while my right side got worse and worse. I finally went in for the right side again was told they couldnt find anything but would drill out and refill the filling on that side to see if that helped. I now have a giant gap in between those teeth where stuff immediately gets stuck everytime I eat, but the pain is now 100x worse so even using floss to get the food out hurts like no other. I have even thought about pulling the tooth out myself at home. These people are NOT trying to help your oral care whatsoever, they are looking for a paycheck. My insurance even said the stuff they are billing doesnt ad up and keeps denying their stuff. I will be consulting with a lawyer soon for reimbursement.

Negative experience: Unfortunately not the best experience and I’m not even a patient. Was in the waiting room for 45 minutes and the vibe was horrible - and I kid you not not a single happy customer in the waiting room BEFORE THEIR APPOINTMENT. Not a single smiling face when you walk in. They ask for your name and IMMEDIATELY, first response, is what you owe. I get it’s a place of business but how about a little respect towards your customers - most people don’t even enjoy going to the dentist. 0/10 recommend.

Positive experience: So far so good, I have another appointment next week for my dentures. Before you go confirm with your insurance that you are covered. They told me i was not covered but i had confirmed it before going. Also they will try to upsell you so stick to your priorities

Negative experience: Extra trip required due to crown not fitting. Horribly inaccurate estimate for services they recommended. Billing system without detail. Deposited a check that was lost in mail even though there was $0 balance on the account. Have to wait 7-10 days for refund even though it’s their error. Unethical.

Negative experience: All they do is try and sell products. The customer service is terrible, management is under qualified and they have the worst dental hygienist. None of them perform test you pay for the same way and feels like you're being scammed. All about the app mighty dollar.

Negative experience: Checked online to see if they had any open appointments for today which they did and then called to try to set one up and the lady said they had no appointment even though Online it says they do. Tried asking if she new any others places and she just rushed me and hung up on me.

Negative experience: I was instructed to undergo a deep cleaning at an $800 rate, $550 after insurance. I was denied a normal cleaning until undergoing this deep cleaning. I went to a different clinic the following week, and they provided much better care. They told me how Aspen has a reputation for doing what is unnecessary with their patients. I’m happy things went wrong the first time I went to Aspen so I don’t waste time at a clinic who deceives their patients for $550.

Negative experience: Office was in disrepair; pictures literally off the wall. Not the kind of office that gives you a good clean dentist vibe. They personally didn't handle my exam right, had technical issues and then made me retake X-rays when I had already gotten them weeks prior. The doctor didn't really take much time to talk to me, everything felt incredibly rushed. She was walking out the door to the room as I'm still asking questions. It didn't feel like she really cared about me, I felt like I was just another person who pays her check...speaking of money, they are charging 3x the amount for the same work another office in town is. I had to sit down in an office with their manager and talk pricing, it felt like I was at a used car lot. She did print itemized statements when I asked. Seems like they are just grabbing for cash and don't actually care about your teeth or you as a person. The one good thing is I was able to prevent them making me do the care, but only because I stood up for myself. If someone goes here and doesn't do that, you'll get footed with a giant bill and most likely sub-optimal care.

Negative experience: They stole nearly 2000 dollars from us and did nothing. Stay away. They refuse to provide itemized bills until after there is already a dispute. Easily the most dishonest dentist I have ever seen. UPDATE they have still not returned my money. Luckily I have a document they gave me that proves they lied about the money. It's just a shame that they cheat people and make them get a lawyer to get it back.

Negative experience: I am hard to numb patient . I called and called to get my new teeth. No one answered.. . Then, in Ottawa walmart, I got behind one of their admission "people" and they talked so bad about me. I was standing right behind "her" in Ottawa Wal-Mart and heard it all. Guess that's why I can't get thru

Fantastic experience: I was so nervous about going in to the office today knowing how much I dislike going to the dentist, they were so very helpful and absolutely amazing from the start front desk was very nice and welcoming and the assistant' that took my x rays and related to me and my situation, the Dentist was real and so informative and was completely real and helpful and amazing, ending with the financial department that helped me get through cost and financial help and get this process moving along quickly! I truly appreciate everyone that helped me today it was the most impressive and best dental visit I have ever had in my life! HUGE Thank you to everyone and truly has made this possible, they will be improving my life and I am very grateful give all of them 1000+ stars highly recommend… Lawrence KS office

Fantastic experience: They really showed a lot of interest and they really do show you what all that can do and help you financially on payments plans that will help you they are very good at what they do they are quick and show you whatever that is wrong and help you feel comfortable and confident in your decision to smile I recommend them to everyone that is on disability

Fantastic experience: Today I stopped by at Aspen Dental to make an appointment. The staff there are friendly and kind and they were able to get me in right away for my visit. What a nice experience!

Fantastic experience: My hygienist Shalma was very professional, she was gentle and thorough. I had no bleeding or tenderness and I found her conversation very positive and pleasant.

Negative experience: I originally left a 5 star review because I was super happy with the care I received from Shalma the dental hygienist in my first visit. Unfortunately when I came in for the original consultation they made it out to be like I had a really severe infection that needed to be dealt with right away in addition to some other fillings. I couldn’t afford all the recommendations so we made plans to address the infection and perform a root canal and filling with crown. Sometime after scheduling I was able to come up with the difference and came back in to the office asking if we could schedule the other teeth. I was told that they didn’t have time for it during the visit of the root canal but we could schedule it for the follow up with my crown. Their system sends multiple use less confirmation requests but still demand that you call to confirm your appointment. I called to confirm that all of my teeth were being done and the administrator acted like that isn’t what we discussed. When I expressed frustration in needing to schedule yet another painful appointment (when it really could have been scheduled for one visit) I asked for a refund of the services I had paid ahead of time for and the representative hung up on me. I called multiple times and sent to voicemail until I called under a different number. Highly unprofessional and a lack of accountability. There was attitude simply for requesting all of my documentation and a confirmation of the amount to be refunded. The endodontist who performed my root canal was skilled and knew what he was doing. Finished in 1 hour but then told me he wasn’t concerned about an infection at all and I don’t need to continue the antibiotics as there was no pus to remove. There is a variance in care from the front desk/financial team and the professionals handling your mouth. The bad outweighs the good. Shop around.

Negative experience: My brother, who is a hermit, made an appointment to get a bad tooth removed. They wanted him to spend $10,000+ to fix ALL his teeth! $458 to remove the tooth but won't do it that day. No antibiotics no pain meds .. disgusting

Negative experience: Went in for a chipped tooth, no pain, got told they have to do 3 crowns and a root canal to be able to fix it. Estimate was over $7000. You got to be kidding me!! What a joke, I will never go back there again!

Fantastic experience: I had a very good experience at Aspen Dental in Lawrence KS. They evaluated me thoroughly and gave me a game plan to have a healthier smile. Excellent customer service and ability to listen to all my needs and wants. Id give them a 10 out of 10

Negative experience: 2 stars because the staff is really nice. Other than that, both the front desk lady and I checked to make sure the location and the doctor were covered under my insurance and both were covered, then they tried to charge me $454 for “gingivitis therapy” which was not optional and I wasn’t able to have it done same day AND it was 2 sessions. I went elsewhere and they reevaluated my gum and tooth health and both the hygienist and doctor at this office told me they could just treat it right then and there no extra charge and I was good to go. I think this place was trying to rip me off because I’m young and new to the adult healthcare world. Very disappointed

Negative experience: I scheduled an appointment and the day prior they called me and left my a voicemail for my insurance information. I know that’s vital so i called back during my workday and was on hold for 20 minutes. Arrived to my appointment early to give them insurance information and they said they might not be able to see me. They are talking about me as if I’m not standing there and the receptionist was very unsure. A hygienist came around the corner and said she’s behind and she couldn’t do a good job today if she saw me. The receptionist then asked me to write my social on a post it note and asked to reschedule. I scheduled my entire one day off around this appointment and they scoffed me off like my time has no value. don’t waste your time. very unprofessional

Fantastic experience: My experience was great. With my insurance, the treatment prices were very reasonable and Dr. Bashura along with his surgical team showed great skill and bedside manner. They were very understanding of a previous experience I had and still managed to help me push through with the procedure. The front office team were very efficient, informative and prompt with updates in regard to wait times today.

Fantastic experience: Dr Hall and staff are great! I will recommend them to anyone needing care. Dr Hall is hands down the best dentist I have had. I had two teeth extracted and with her skills it was relatively painless. Thank you Dr Hall and staff

Negative experience: Honest Truth! The Dental Hygienist is very gentle when cleaning teeth. Best cleaning ever. All other services, GO SOMEWHERE ELSE! Went to get partial dentures. Got 3 teeth pulled and 1 crown. I didn't want a crown, and it popped off today while flossing. Its only been 6 months. Suing for money back. Already got money back for the Dentures they tried to give me, wrong color, poorly made and didn't fit. The dentist kept sawing on them for an hour to try to get them to fit my mouth then blamed it on the craftsmanship since they send them overseas to be made. Management changed 3 times from April to August 2021. Brandy, Kat, and Eric. Kat was the best! Eric doesn't know how to deal with upset customers. After he speaks to you in a condescending tone, he sends the cops to your house and says you threatened him with a gun but doesn't have proof. The Aspen Dental Experience; Welcome to the game of Musical Chairs. You are herded from one station to another, from one person to another 5-6 times in the first visit. There are 10 rooms and 1 dentist a day for all patients. If you want the gentler dentist, ask for Dr. Ashton. The Owner, Dr. Marina stabbed me with the needle while he said with a smirk, this one is gonna hurt!. I saw stars as I leapt out of my chair. While getting numb, the dentist leaves to work on someone else. By the time they come back, I'm no longer numb so they repeat the shot and leave the room again and again and once more. This happened on three of my separate appts. During the procedures this was done as well. On one day I had 7 shots for one tooth due to this stopping and starting nonsense. I had already paid for the whole package, they make you pay for services you have not yet received up front, otherwise, I never would have put up with these shenanigan's.

Negative experience: First, my favorite dentist works there, and she’s awesome. But I scheduled what I thought was a simple cleaning. Was told once I arrived that I had to be screened first, which included about 16 x rays. The hygienist did a pocket check on my teeth and then informed me that the only way I could get my teeth cleaned was if I also had a periodontal deep cleaning. I was also told I need a root canal and crown. I don’t doubt that I need everything they told me about. But, to refuse to give me a simple cleaning because, as the finance manager told me, it’s unethical to give me a cleaning without a $2500.00 procedure first? Who are you kidding here? I had best not be charged for 16 x rays, when your website states that each patient has 4 x rays to start. I feel like I was rushed and pressured from the time I walked in the door. I’m newly retired and coming off a broken ankle and can barely afford my normal bills, much less 16 x rays plus the additional $4100.00 for the work I need done. Even though the best dentist works there, I just can’t afford to return. I’ll be getting a second opinion, and will go elsewhere for what needs to be done. I want a local dentist and not a corporation.

Negative experience: My fiancé made an appointment. They scheduled him within a day. Dr. Hall and her assistant were fantastic. Pricing though was outrageous. My fiance is getting a second quote elsewhere. Our biggest complaint is that we were told a prescription was sent to our pharmacy on 03/05/25. After three voicemails left with Aspen, no return calls and two trips to the pharmacy, our Pharmacist confirmed the prescription was received at 8:34am on 03/08/25 and Ally with Aspen's office attempted to "overlook" the oversight without an apology in an email sent within a minute of the prescription finally being sent to our Pharmacy on 03/08/25. Ally also failed to send an email of x-rays on 03/05/25. Also not received until 03/08/25. It is very disappointing when a terrific dentist is overshadowed by absent-minded staff that do not hold themselves responsible for their oversights and instead attempt to make the patient and their family feel less for asking "what happened".

Fantastic experience: Really great people. Gave good advice to help me improve my dental health in the future. I highly recommend this office in Lawrence Kansas. Just a great all around experience Great job guys.

Fantastic experience: I had an excellent experience at Aspen Dental! I broke a tooth and was able to get a same-day appointment, which was a huge relief. Dr. Hall and her assistant Dakota were incredibly skilled and efficient, making the entire process smooth and painless. They explained everything clearly and made sure I was comfortable the whole time. Given how great my visit was, I’m honestly surprised by some of the lower reviews—I received nothing but top-notch care. I highly recommend Aspen Dental for anyone in need of prompt and professional dental services!

Negative experience: I first went to Aspen dental because in their advertising they talked about how affordable they were. When I got to the office the person at the front desk was very nice and I was taking him very promptly the assistant you took my x-rays was pleasant and I feel did a nice job. I was then seen by the hygienist he was very nice and helpful and explain things very well. It wasn't long after that that the doctor came in to see me he was very pleasant and knowledgeable and I felt very confident in him. together we came up with the treatment plan that I was pleased with. I was feeling very positive about the place and excited to get started with my treatment plan. Then I was taken to see the girl in finance. When she told me my treatment plan would cost me 58,129.00 I was in complete shock. I'm a senior citizen now but in my younger years I worked in the dental field for 30 plus years. I never worked with implants and expected they would be expensive but these prices blew me away. I've worked in offices that did dentures and extractions I've even worked in a dental lab so pretty much no what's involved in making a denture or crowns and so forth. I also understand the fact they have salaries and expenses to keep a dental office going. But I don't understand how the dental work I needed done could possibly cost that much money. Those kind of prices pretty much shut the door for most people needing treatment. I'm sure they do a beautiful job but who could possibly afford it ? not many. Which I think is sad. Healthcare should be affordable for everyone.

Negative experience: Terrible customer service. We had an appointment scheduled for today. Even showed the screenshot of the appointment. They could care less and said it must have been a computer issue. It just sucks I drove over for 30 minutes and I have really bad tooth pain. I will never come here again. They don't care about their clients

Negative experience: We drove 2 hours to come to our appointment. We got stuck in traffic and arrived ONE MINUTE LATE. The receptionist (Victoria) canceled my husbands appointment because she said she had a tight schedule. I don’t know how they are in business. Terrible service.

Fantastic experience: Everyone was fabulous!! From the time I walked in the door until I left it was an excellent experience. Left me also mention that I AM TERRIFIED OF THE DENTIST!! Not anymore, I’m happy to say!! Highly recommended!!

Negative experience: I went in for a concern on my gums and I was told that I would need to come in again to see a specialist. After coming in they had charged me 80$ for a specialist to say that I needed a root canal on what I assumed was just a bacterial infection. I went to a different specialist elsewhere who agreed as well that it was a bacterial infection and prescribed me antibiotics. They assured me that a root canal was nowhere near necessary. If I wasn’t smart enough to go to another specialist then i would have let Aspen charge me to cut down a perfectly healthy tooth. I do not trust Aspen Dentals expertise. Be careful before letting them try to charge you for unnecessary procedures.

Fantastic experience: The girls at the desk and assistant were friendly, professional, and made me feel welcome. Dr. Hall did a great job of diagnosing the problem with my #5 tooth and coming up with a plan to fix it. She was very knowledgable and answered all my questions.

Negative experience: I have never experienced such poor treatment from customer service. This dental company took two years to attempt to bill me for a substantial sum that ultimately turned out to be non-billable, despite my prior payment. I made over ten phone calls and was repeatedly informed that I needed to speak with the manager, who was never available. On several occasions, I was promised a return call, yet I did not receive a single follow-up call. As a professional in customer service, I understand that mistakes can occur; however, this company never took responsibility for the error that was made. Regrettably, I must express that we will not be returning.

Positive experience: Very happy with the experience here. The only unfortunate part of the experience is that they're not in network with KanCare health insurance but overall, it was an easy and simple way to make an appointment and the people there are amazing and made the experience smooth.

Fantastic experience: Dr. Ratilak and the hygienist, I don't remember her name, were excellent. Did not feel the novacaine shots! Hygienist kept my mouth clear. Lots of pain yesterday and today and, I expect tomorrow.

Negative experience: Had a crown placed under a year ago at STL location. Came into this office as I’ve been experiencing gum pain and headaches related to that tooth. Was seen by Dr. Hall (Dr.H), who briefly mentioned what she would do. I strongly don’t believe my initial complaint was communicated properly (not the first time) as the dental hygienist mentioned my appt to be a “follow up”; Dr. H mentioned that my visit was related to a “problem with my filling”. As the appt began, I was anticipating an assessment (images, assessing the area) and or a conversation to take place before Dr. H began working, but that did not happen. I did have to pause and ask Dr. H to explain to me what she would be doing & the rationale behind it. I appreciate her for answering & explaining; but unfortunately I felt she was in a rush. It’s greatly appreciated when a provider will take a moment to talk to the patient to understand what the problem is, before they start doing their work. Makes the patient (me) feel like I’m being heard and my concerns will properly be addressed. It’s unfortunate that I didn’t have that experience with Dr. H

Fantastic experience: Very friendly and helpful staff. Were good about laying out my dental plan and recommendations and allowed me to choose my pace.

Negative experience: It would be considerate if they had called and said they had a maintenance issue. Drove over an hour for the appointment that was confirmed less than 24 hours prior to the appointment. It was a dental emergency were tooth was sharp and cutting the tongue and mouth. Didn't even try to help find a solution. They advertise and say emergency we can help. That is incorrect statement from them. Called The Dentist of Lawrence. They got me in right away and solved the problem. They showed empathy and kindness. Their words no one wants to go into a weekend with dental issues. Aspen not only lost one patient, but two. A simple phone call and kindness.

Fantastic experience: Setting up the appointment and first arriving was rough, but after we fixed miscommunications and explained what our situation was it went much smoother. Victoria was extremely helpful in making sure we could be seen today without breaking the pocketbook, and very patient. It was quick, and a good environment. We're very thankful for the team we saw today.

Negative experience: While the person at the front desk was professional and friendly, the other two people who I saw there were not. Both seemed rushed, stressed, and disinterested in engaging with me as a potential patient. I did not feel heard and my concern was not addressed. I was so uncomfortable with them I couldn't get out there fast enough. They told me it was my fault for not bringing in my endodontic referral. I didn't bring it but I explained clearly what the issue is, as related by my dentist, and which tooth. I believe they were looking at the wrong tooth or didn't pick up on what my earlier CT did. They said the capsule my dentist and I saw was sinus and not infection. The difference between sinus and a capsule on imaging is obvious even to an untrained eye, which neither my dentist nor myself are. Then, they insisted on adjusting my crown when I told them it wasn't bothering me. It may be too thin now and damage easily. When I asked my dentist to contact Aspen to provide clarity to the issue since Aspen has no interest in taking me seriously, they told me that they'd never refer anyone to Aspen and have sent me to another endodontic service provider. The entire experience was disturbing and felt like medical gaslighting. Zero curiosity on their end. Argumentative. It was ridiculous. And they took about 6 x-rays of the tooth, so love the extra radiation (yes, I realize it's pretty insignificant but, still).

Negative experience: ONE STAR IS TOO KIND!!! I THOUGHT everything was fine. I went to the Lawrence KS office. I was told I needed a deep cleaning or as they put it " periodontal therapy" they charged me over $2400 dollars which I later found out that is double what it should have cost. They did my whole mouth in one day... I later found out from a dental hygenist that they should have done 1 quadrant of my mouth at a time, a week later do another quadrant and so on till my entire mouth was done. I ended up with a terrible infection on my left side of my mouth that went into my ear and throat and up into my cheekbone. They had me come back the next day to get teeth filled. I was told I had 4 small cavities.... Surface 1 cavities. That cost me over $1200 and I was told that they charged me double what it should cost for that too. I WISH I'd have checked them out before hand. I've never seen more TERRIBLE reviews for ANY BUSINESS practices in my life. There's even a Facebook page called "STOP ASPEN DENTAL" with more horror stories than I've ever heard. I AM GOING TO THE STATE AND DEMAND THAT THEY ARE INVESTIGATED!!! This is criminal!!!? After asking for, and getting my itemized bill.... I see that they, without asking charged me $139 for an oral b electric toothbrush. (mouthwash and toothpaste as well with separate cost) The hygenist made it sound like they were GIVING it to me. Not one person said they were charging me for it. Not one person gave me an option to purchase it. I could have bought my own on Amazon for far cheaper!! I am so disgusted with their shady business practices!!

Negative experience: AVOID AT ALL COST! I went in as I was in pain from a broken tooth that needed to be pulled. The receptionist was insanely RUDE. She informed me I had to reschedule due to not confirming the appointment. I work during the day and miss calls like the average working person. No message was left and when I asked if that was normal, her reply was that it wasnt, but she needed to check in other patients, and completely and rudely dismissed me (there was no one behind me). Then she proceeded to get up and leave the reception area. The lack of professionalism and empathy was shocking and at no point will I ever return and will make sure to post on every level of social media how awful they are.

Negative experience: I recently attempted to contact Aspen Dental in Lawrence, KS, and was on hold for 30 minutes. When I finally spoke with a representative from their call center, they were unable to resolve my issue. To make matters worse, they also tried to reach the local office, but no one answered. While Aspen Dental is in my insurance network, I’ve decided not to use their services. I would rather pay more elsewhere than risk unreliable treatment and service in the future.

Negative experience: I have been sitting in the waiting room over half an hour for my appointment my appointment has passed and nobody has checked me in I'm in lots of pain They canceled my appointment twice and were extremely rude and prejudiced

Negative experience: I would give this dental practice zero if possible. First of all even if it’s within network it’s insanely expense to receive services there compared to a local practice. I have to pay an insanely high price even with insurance to receive x rays and a routine check in (almost 300) versus $50 at the local practice. They also have predatory practices where they’ll tell you that your teeth are pretty much done for to pressure you into getting veneers. I was made to feel ashamed by both the dentist and one of the dental hygienists. I left to get a second opinion from another dentist practice and thankful that I did because the dentists in Lawrence were great to work with. It was there that I found out I actually had really great coverage for dental needs and I actually ended up getting a refitting for a new dental guard that was cheaper than the one I got from aspen and much higher quality. They also told me that the teeth images they took at Aspen were terrible quality so much so that they could not use them. I strongly encourage you all to not go here, I had the worst experience that left me in tears anytime I would go there.

Fantastic experience: All the staff, from the front desk to the doctor, were extremely pleasant. They made you feel comfortable and explained things in depth. I was very pleased.

Negative experience: Went in for a initial patient appointment and a cleaning. Left with a recommendation to get a cleaning. Giant waste of time and makes it feel like this place is an insurance cash grab. I should have been told thee would not be doing a cleaning!

Positive experience: The dentist I saw was great she reassured me and helped calm my nerves. The dentist explained everything to where I could understand and didn't get upset when I asked questions. The staff was great just wish it wasn't so expensive to get everything done. But I will be back

Fantastic experience: Staff was very friendly. I arrived in a lot of pain and they took care of me right away. The receptionist was refreshing, the nurse that took my X-rays was very nice, and the lady dentist was amazing! She is very knowledgeable and put me right at ease and explained what was wrong and came up with an action plan to get me feeling better. The lady that calculated the cost was also very friendly. I was pleasantly surprised and would recommend to anyone that needs dental work.

Negative experience: I just want to start this by saying if you have not already heard of or seen the group “Stop Aspen Dental” on Facebook, do yourself a favor and educate yourself before putting your health into these people’s hands. I have been going back and forth with this location since getting 4 crowns placed in 2021. I started having issues with them immediately which led me to go to a different dentist for a second opinion. I then learned the work Aspen did was already failing due to inappropriate sizing and crowns being unsealed. I went back to Aspen with these concerns and X-ray proof. They admitted “that dentist had since been fired due to his work”. They offered to redo the work but I now needed a root canal due to the negligence. I didn’t feel comfortable staying at this location so I refused and requested a refund. They eventually agreed to refund me for ONLY 1 crown. I agreed, that was 3 months ago. I have left many emails, voicemails, etc. I cannot get ahold of anyone for this refund now. Unfortunately I have learned I am not alone in these issues I have had with them. Your health is not a joke, and Aspen has proved to me it is not a priority to them. Aspen, do better. Hire better people, and keep your word when you make promises and have patients pay for procedures you are supposed to be educated to complete.

Negative experience: If you want to be scammed, go to Aspen Dental. They did not provide the full service and provided a service much much cheaper than the original service they would’ve provided yet we still have to pay the majority after a $100 refund. Find a better place to go with better doctors who won’t do you dirty like this place. Oh, and THANK YOU for not answering or returning my calls after the fact and not even fixing my problem. Now I have to go somewhere that will actually do what they say they’re going to do to fix it. Useless place, useless doctors.

Fantastic experience: Staff as very curteous and knowegable. They got me right in for an emergency. Dentist was great about explaining what he was doing and asked numerous times if i was doing okay! Would definately recommend!

Fantastic experience: The Doctor and staff were very knowledgeable and compassionate. They got me in for an emergency visit right away and took care of the problem. Very clean and professional. Definitely recommend!