Monarch Dental & Orthodontics

Fantastic experience: From the reception to the dental chair and on your way out, everyone greets you with a smile. It is always a smooth process.

Fantastic experience: I truly thank all of the dental professionals at Monarch Dental of West Valley City. I have been receiving their services 20 years plus and can’t speak more highly of them. My dental hygienist, Ms. Michelle Barton is so professional in her work. She has the most perfect cadence when cleaning your teeth. Work, swish, suck and vacuum. Observes when you are relaxed and ready and raises her arms to begin again. She really is the perfect hygienist. Both Dr. Reschke and Dr. Atkin have performed many dental procedures for me and again, so truly professional with magnificent work. Thank you all so very much. DC

Negative experience: The Lady at the front desk SNORTING was Disgusting .. I wanted to BARF the whole time ..

Negative experience: The front desk staff is very friendly...I wish that's all I could say...but if we talk about prices OMG..$2.991 for 2 teeth???...1 filled and 1 Root canal??? C'mon...I'm not a fan of dentist but this was ridiculous.. plus I have been there twice and every time they want to take off all of my 25 out of 27 teeth I have left...lol.. first time was 4 years ago they wanted to take all of them cause I have gum decease .. they said.. And this one time.. said same thing when I just wanted 3 teeth fixed.... why' the affair of pulling off tooth??? I'm going somewhere else for a second opinion.. wait for the update..if they can fix them for cheap I'll lower my review

Fantastic experience: I had a wonderful experience yesterday at Monarch dental. The hygienist was super nice and careful, basically through a pain-free cleaning. Dr Reshke was his usual sweet friendly self during the exam. Dr Atkins gave an evaluation and a plan for a crown replacement in steps over a period of time that was manageable financially. Wonderful nice friendly staff! 2/19/25 I had my first follow-up visit today that required a molar extraction and bone graft. I had waited a little too long and the cavity was causing infection, which kept me up most of the night. When I called after 8 am, their pleasant office staff was able to squeeze me in for an appointment by 9:30. The assistant was very cheerful and explained the expected procedure and cost after insurance. Dr Atkins also explained everything. I felt very confident in his expertise as he explained each step. I was virtually as pain-free as possible, including while he gave shots to numb me. The aftercare instructions were very thorough. I feel that Dr Atkins did an excellent job on my dental surgery. I recommend the West Valley City Monarch Dental 100%.

Fantastic experience: Great office for your dental needs, the doctors and staff are great.

Fantastic experience: I shopped around for a my Dental needs and from my first visit I was respected and very helpful. I settled on Monarch for my Dental needs I needed teeth pulled and bottom Dentures. I very happy with my teeth and great service i received and aftercare.

Fantastic experience: Just had 3 wisdom teeth pulled and my daughter two baby teeth . And amazingly none of us are in pain. Not only is their cleaning specialist good but so is their surgeon!!! I’m amazed with the work done on us here by far !!

Positive experience: My experience with Monarch dentists was good. However there Billing department is terrible. I received a large bill 10 months after services that had been pre authorized prior to the services being done. Make sure to get a copy of your pre authorization before they provide services or they turn your account over to a collection agency.

Fantastic experience: Dr. Lewis is fantastic. He always gets me in and out quickly. I rarely have issues anymore since he fixed my issues.

Fantastic experience: I have been to many good dentists but this has to be by far the best. Not just because of their great services but the staff here is very friendly from the reception all the way to the hygienist. I would highly recommend this place to anyone looking for friendly and caring services.

Fantastic experience: They do a great job!

Positive experience: Everyone was very helpful and very happy and friendly they all took the 5ime & had a lot of patience w me they we4e all very gentle and I am definitely going through w my follow up with them... Veronica Owens

Fantastic experience: My appointment on Friday November 21 was good had to wait a whole le to be called back but they were busy. Amber hygienist was really nice and caring and the dentist dr smith is always really nice!

Fantastic experience: I had a dental emergency and am so grateful to monarch dental in West Valley city for getting me in and for performing excellent work. It was a very pleasant experience because of the experience and knowledgeable team. I will be back! Thank you monarch!!!

Fantastic experience: I’ve gotten my crown here and have had no problem with it since getting it in 2022. Today I went for a checkup as well as a cleaning and it went super well. The staff is always upbeat and super friendly. 10/10 I highly recommend!

Fantastic experience: Just started going to Monarch Dental I'm very pleased with him they do very good work

Fantastic experience: Makaely was super helpful and bery kind!!

Negative experience: Tried to trick my elderly parents into a 10k bill for 3-4 services that wouldn't even have taken half a day. No ethics whatsoever. Go scam insurance providers, not real customers.

Fantastic experience: I saw McKinsee and she made me feel SO beyond comfortable for as nervous as I was. My stress level was through the roof when I went in and after talking to McKinsee she eased my anxiety.

Fantastic experience: As always Michelle does a very thorough periodontal cleaning. The only complaint is that it can be hard to get an appt as they are booked out so far.

Fantastic experience: I've been a patient here for about 25 years. I started at the sandy location. I moved and Dr chidister retired so I now come out here. I wanted to say Alyssa was literally the best next to Jen from sandy. Both hygienist's are amazing. I was so sad that alyssa is no longer with you guys. Ive had a few different people since then and it was ok. Wende did a good job .Today i got Amber . The office was running about 20 mins behind and i almost rescheduled. Im so Glad i didnt! Amber is amazing. She literally went out of her way to make me feel comfortable and pain free. Im so greatful! She is so friendly and caring. She did not hurt me and took extra good care of me! She made the whole experience 1000% better I'm so greatful! Also highly impressed how knowledgeable she is with oral hygiene and how to help me with tooth sensitivity. Plus it was neat to see Janice! She worked the front desk in sandy. Good to see a smiling friendly face. I feel so much better! Thanks

Fantastic experience: They all are do friendly, and work with you. I will and have recommended to all friends and family

Fantastic experience: Amber did my deep cleaning and she was amazing! She was super attentive and helpful with educating me in what I need to do to upkeep my gum and teeth health. Can’t wait to book with her again!

Fantastic experience: I had a great time getting my dental exam, everyone was so nice to me, I wanted to say thank you

Negative experience: Service was great but had me waiting more than a half hour after my appointment time.

Negative experience: I've been a customer for over 10+ years but I stopped going as their prices have been ridiculous. Sudden price hikes after being quoted, random additional fees, and the staff at the front desk being either unprofessional or rude. This has turned me away from going here ever again!

Negative experience: I have Aetna Dental. My son went in for a cleaning on 9/10/2025. The office said my insurance was canceled after my son's cleaning. I had the same problem 1 time earlier this year. I contacted HR at my place of employment and they keep having to reinstate it because of some error - but I've maintained coverage without any gaps. The office person attempted to bully my son into paying the full amount for the cleaning, while I tried to explain to her over the phone that I have coverage but need time to contact my HR. She then called me that same evening, telling me I needed to go in and self-pay the next day. I left a nasty message that evening informing them that I would not be coming in to self-pay, and that I had been in contact with my work HR to work on reinstating my coverage, again with no gaps in coverage! Today (a few days later), my HR informed me that my insurance was reinstated so I called the office to let them now. I'm now being told, by the very same unprofessional girl in the office, that I have $30 co-pay, for which I've never had previously! I told her to mail me the bill, to which she stated she can't. She also stated that she text me, which me and my son haven't received. She then stated she could email me, but I refuse to give her my email address. They won't tell me why I'm being charged a $30 co-pay...instead they've tried to bully my son and I to pay immediately. Until I know WHY, I'm not paying. I've checked my insurance and preventative care (cleaning) is 100% covered. I doubt the cleaning is being billed correctly...especially after reading other people's reviews! Based on the attitude of the office worker alone, they've lost myself and my son as customers. Customers who have been going to them for nearly 10 years and have paid a significant sum of money over that time - for things not fully covered by my insurance. I now understand WHY there has been a high rate of turnover in their hygienist lately as well!

Fantastic experience: Dr Adkins and the who staff were Awesome! I had to schedule an appointment with the West Valley location due to a change in staff at the Taylorsville location. I love the West Valley location!!

Fantastic experience: Amber was my dental hygienist for my first cleaning at Monarch Dental. She did an amazing job and cleaning my teeth up and getting rid of the coffee stains. She was friendly, conversational and did a great job explaining what type of cleaning needed done while using my x-rays as a visual aid. She also provided some great brushing tips and introduced me to dental trees for flossing! I will definitely be requesting her for all my future cleanings. Highly recommend!

Fantastic experience: Brooke was such a huge help! I had some questions about Medicaid and she walked me through all the details. Super nice & super helpful! Thank you

Fantastic experience: I was very nervous and they were very patient and nice to me during my procedure

Negative experience: I had a very disappointing experience here. When the hygienist walked me in, I asked to confirm how much I’d be charged for the deep cleaning based on the quadrant they were working on. She took me to the front desk where I was told it would be $180 — which aligned with what I was expecting. However, after the cleaning was done and it was time to pay, another staff member told me the total was $260. I explained that I had already been quoted $180, but she insisted on the higher amount, saying I hadn’t met my deductible and that I was being charged $76 for irrigation. The hygienist also backed her up, saying it should be $260. I continued to push back, and thankfully another staff member came over and corrected them — irrigation was actually $30, not $76. If I hadn’t stood my ground, I would have been overcharged by $80. This kind of inconsistency and lack of transparency is unacceptable, and it makes it very hard to trust their billing process. I won’t be returning.

Fantastic experience: I highly recommend these people at the West Valley locatiom! The Technician was totally nice! They explained every step of the way. And made me feel comfortable. Dr. Smith was also awesome. He answered all my questions - which I greatly appreciated. Also, I had heard their prices were sky high. However I found them to be reasonably priced on all my needed dental work!

Fantastic experience: I haven’t had work done yet. But i do have it scheduled. The price is comparable to other places. Staff is friendly. Doctor is knowledgeable. They do have a payment option if you qualify.

Fantastic experience: We were amazed at how efficiently and painless the wisdom tooth removal was. Very reasonable price, and we were there only one hour. Thanks so much!

Fantastic experience: Dr. Resche is always wonderful. All of the staff was helpful and kind. We had a very good experience. Dr. Resche did a wonderful job giving me a crown several years ago. It fit perfectly and has not given me any problems. The whole process was very smooth and Dr. Resche is very kind.

Negative experience: Definitely would not recommend! Took my children in for an exam and cleaning. They wanted to up charge all the services and would not do a cleaning with out charging a ridiculous price, that of course insurance would not cover. When I asked for just the basic cleaning I was told that they don't really do that, that they only will do what is recommend. Not impressed, no looking for new dentist but I am sure they will send in to insurance and affect how we get charged at another office.

Fantastic experience: The whole team at the West Valley office is awesome!!! Whenever, I have a question/issue with Insurance/billing Brookley is quick to assist and helps to resolve quickly. Whenever I need assistance with booking an appointment Brookley and Janice assist and do everything possible to get you in, in a timely matter. The office manager Ashley is always willing to listen and assist with your concerns and do what she can to address those concerns. I have always been reluctant to go to the dentist and I am glad that I found the West Valley Monarch team and now bring my whole family to their office. Great job and Thank you

Negative experience: Last time I went in for a regular cleaning I was told that they had send me a voice mail saying they had to cancel because my hygienist was no longer working there which I never received that voice mail I even listened to my messages right there and told them I didn't received anything they kept saying yes we did send it blah, blah. they wasted my precious time and gas for me driving there for nothing. Then they keep rescheduling my husband's cleaning he has to miss work for couple hours to drive there and then they say " oh we need to change your appointment" it's been 3 times now. I just think it's all new people working there and don't know what they are doing.

Fantastic experience: Monarch has been good to me for several years. The staff is nice and accommodating. I look forward to seeing the hygienist that has been there forever. I’ve had treatments from a few dentists at Monarch and it’s always been a good experience. Keep up the good work, thanks Monarch!

Negative experience: Will never return and now suffer SEVERE health anxiety from my experience here. Was told they needed to see me after my first initial visit. Spoke with the surgeon who pulled up my xray and immediately said “ you have a tumor, I’m so sorry, how old are you? Yeah I’m sorry “ then directed me to the U of U. I cried for weeks to finally follow up with the U and get an opinion from not one , not two but three providers who explained to me I have a cyst, discussed my treatment plan and repeatedly apologized for how this surgeon explained things to me. Will never come back.

Fantastic experience: I have been going to Monarch dental for eight years. The staff has always been so friendly and they always take care of whatever I need. I would not go anywhere else.

Fantastic experience: Makaely was such a great help! Got my wife and I in and out fast & explained the treatment well! Extremely kind & really makes the patient feel welcomed. Definitely recommend this office!

Fantastic experience: My daughter came to this location for the 1st time for a check up and cleaning and Jenny and her team was amazing!! Made her feel so comfortable and a great expérience for her, ohhh yea No cavities !!

Fantastic experience: Our family has been going here for our dental needs for ages, even after we moved out of the area. All of the staff are friendly and great to work with. Michelle especially is wonderful; probably the best dental hygienist we've ever had. =)

Fantastic experience: The office and Dental assistant and the front desk was friendly and very helpful. And the dental surgeon was as professional as it gets. And my experience was the best !

Negative experience: I would give zero stars if I could. I had 2 teeth break off at the gum line. My first appointment was Sept 3rd for a consultation with the dentist and with the oral surgeon. The reg dentist was great. We talked about me getting dentures, but I need the 2 teeth surgically removed. After my time with the dentist, I was supposed to meet with the surgeon, Dr O. Come to find out, he left. So I made a second appt to see him on Sept 10th. He was rude and fast with his recommendation. I am on blood thinners due to some recent health issues. He wouldn't do anything until I went to my Dr to get a note on her recommendation on stopping the blood thinners to get the procedure done. So I had to make a 3rd appointment. Now I've been in pain for over 3 weeks. My appointment was supposed to be today, Oct 1st. Yesterday, I got a phone call saying that Dr. O wouldn't be in the office and I needed to reschedule for a 3rd time. I've already stopped taking my blood thinners at this point. They acted like it was no big deal, but it is. I take that medication to stop blood clots from forming. So, after a month of trying to get my teeth taken care of, I'm done. I did everything Dr O required I do, I had to make a appt with my Dr, which cost me, I had to get a letter from my Dr with her recommendation on my meds, I stopped taking the meds as requested by both Dr O and my Dr, just to have the surgeon cancel on me again. It's bad enough that he left knowing I was waiting for his consultation. The customer service in this office is zero. It takes a lot for me to go to the dentist due to anxiety, but I pushed my anxiety aside and went. I was already to get my teeth finally taken care of and get the dentures I need. I feel that I got a total run around. Dr O showed zero compassion. You don't have your patients stop taking a life saving medication just to cancel on them. I will not be back.

Negative experience: Went in for an extraction. While I was on the nitros they remembered to get the consent forms signed so I ended up signing while high. The nitros stopped working halfway through the extraction and when I told them about it they kinda just shrugged it off. I asked for it specifically because of my PTSD. Oh well though... after the procedure, they wanted to prescribe Ibuprofen. I had been taking Ibuprofen all week for the pain that brought me in in the first place and it had almoat no effect. So they prescribed tylenol. But only for 3 days. It was a friday. So when I got home and took the pain meds and it had almost no affect the office was closed. Saturday closed. Sunday closed. I finally got ahold of them Monday (today) they brought me in and numbed me again. Told me that it should feel better when the numbing wore off. It sounded wrong to me but I don't know so I just took them at their word. The numbing lasted all day which was fine but it wore off and wouldn't you know it... it still hurts really bad. So I called at 4:50 pm and guess what. It was just a little too close to closing I guess. No answer. So I get to have another sleepless night because these people do not care about anyone.

Fantastic experience: I can’t say enough good things about Monarch dental in Wvc. When I say so nice, I’m definitely emphasizing it. Super easy to schedule w and I love that they went over my dental plan w me by level of importance, at the same time showing me all the added options they offer to get it done.

Negative experience: "Surprise! Have $800 of extra charges we did not tell you about! Merry August!" More context and update: A few weeks ago we started getting hounded from Monarch saying we owe them $800. I try to investigate. Long story short: Monarch, on reading our insurance, says that two processes will be covered. They are not. Monarch could easily tell they would not be. One of the processes straight up says 'not approved' and the other is a once every two years kind of thing, where Monarch performed it last year. We made the mistake of trusting them as knowing what they were doing. Looking at other review, we are not the first this has happened to. This tells us the people in charge of billing here are either malicious or incompetent (and according to Hanlon's Razor...we know which). When I finally got ahold of someone (I had to call in after three weeks of waiting for a callback) I said this did not seem ethical. "Well, you are entitled to your opinion." "That's a bullshit answer." I was then hung up on.

Fantastic experience: This was my first time here at Monarch Dental, and at first I was a bit afraid because I haven’t had good experiences with dentist offices in the past, but I automatically felt comfortable when I came to interact with Jonathan! He made me feel as though I wasn’t at the dentist but hanging with a friend! He also explained everything to me in detail so that I would be able to understand! Thank you so much again Jonathan for the best experience! Also thank you to Dr. Smith for being so kind and taking my wisdom tooth out! Definitely going to be staying with Monarch Dental!

Fantastic experience: Ashley and Dr Smith are the best. Their dedication to making sure I am comfortable is why I use the as my primary dental providers.

Fantastic experience: Had a tooth pulled. Day two and I have no pain. Excellent job very friendly staff and a very good overall service

Fantastic experience: Monarch Dental is one of the best Dental office's that I’ve experienced! Outstanding service every visit! The entire dental staff and Doctors are compassionate and caring about your health and wellbeing! My family and I have been a patients at Monarch for almost 20 years!! We love ya!!

Fantastic experience: Alicia is always so thorough in the treatment and always most considerate of the patient's comfort. Dr. Smith is always so caring about the best interests of his patient and most willing to professionally answer questions and concerns. They're a very great and professional team..

Negative experience: Monarch Dental is not an upfront company. We had pre-approval for a dental procedure that was later denied by our insurance. The same procedure was covered for my spouse under the same insurance. When we spoke to the insurance company, we discovered the reason for the denial was that the codes approved and billed were not the same. Despite having it re-billed and following up every two weeks since December, the insurance denied it again for the same reason. Monarch's excuse was that the pre-approval is merely an estimate of the amount covered, not specifics. BE AWARE and avoid Monarch Dental unless you want to be in debt to a chain run from California where their offices don't even work together. I highly recommend finding a local office, like we did, that will ensure great care, provide real approvals for your case, and save you from being taken for over a thousand dollars. This is not a company I would endorse or use. The staff has no clue what each other is doing, nor does their corporate office.

Negative experience: Dishonest? I went in for a routine checkup as a new patient at Monarch Dental in West Valley City, UT. They diagnosed me with paradontal disease. After decades of not missing any dental checkup (every 6 months), always getting great compliments from every dentist I've seen about the health of my teeth and gums, I became skeptical. They recommended a deep cleaning that my insurance does not cover. I refused the deep cleaning and asked for a normal cleaning that would be covered by my insurance but they refused me that dental care. I floss twice a day, brush 2-3 times a day. No pain, swelling or bleeding from my teeth and gums, no issues at all. I feel this was a dishonest diagnosis to make Monarch Dental more money. I will not do business with them again. I have to give them a star to post this but they don't deserve any from my experience.

Fantastic experience: My appointment at Monarch Dental was awesome! My waiting was short and the Hygienist Clark and Dentist Smith answered my concerns with care. I was happy with the professional service I was provided . I have been going here for years and will continue.

Negative experience: I hadn’t gone to the dentist in years, I hate the dentist. But I had some teeth that were hurting so I decided it was time for a cleaning and a check up. I chose this place because it was close to home. My first visit the person taking the X-rays rushed through them, and there was no cleaning. My second visit I had some cavities filled. It’s been about a month maybe a month and a half and these cavities are super sensitive to hot and cold. One of the teethe that the dentist worked on is hurting clear into my cheek. The third time I went in I had the dentist check his work and he stated that the tooth he fixed that is now hurting is good he said it was because of my bite, so he claims he fixed that. ITS STILL HURTING! I think i may need a root canal. But I paid for this so called work they did and now I have to go pay more money to have a root canal done! I’m needing more work done but I don’t think I will come back to this place. They suck!

Fantastic experience: Great people, they're very knowledgeable! They really care and listen to you. Very helpful! And the receptionists are super cool and very professional!

Fantastic experience: Monarch dental Dr Smith and all of the staff members are very professional care about their patients and do a fantastic job. I highly recommend Monarch Dental and especially Dr Smith. Monarch dental is always great and very professional. Highly recommend

Negative experience: Had a morning appointment. Staff were not there 30 minutes into scheduled appointment. Those that were there were not even speaking English. People don't have time to deal with that in today's world. You need to be at your job ar your scheduled time. Certainly not letting these people work on my teeth if they can't even be at work on time. Or acknowledge me being there in any way. Waste of my time.

Positive experience: Everyone I have met so far is very friendly. One nurse even spoke to me so I didn't have to watch them put the IV in my arm getting my wisdom teeth removed. They also will talk to you about other methods. Like how I can use a water flosser instead of super floss for my retainer.

Fantastic experience: They are so great at Monarch Dental. Everyone made me feel at ease and the extraction was done before I knew it! The getting numb took longer than getting the tooth pulled. I tell everyone that Monarch Dental is the place to go for fantastic dental work.

Fantastic experience: This was my first time going to Monarch Dental. My husband goes there and he is very happy with them. I enjoyed my visit with the dentist because he showed me what was going on and explained it very well in detail. They gave me options for treatment and options for financing. I'm sure this will be my place to go for all of my dental work for now on.

Fantastic experience: I would like to say I recommend this office. The ladies are so nice. I also would like to say thank you to Wendy. She is sweet, amazing personality when she works on my teeth she is so easy and careful. I recommend this office 100%.

Fantastic experience: I had a tooth that was killing me I tried to get in to my regular dentist they would not see me for three days I called monarch and they fit me in within a hour He put me on Antibiotics and within one day, the pain was gone I need to have a root canal done and he scheduled that for me Very friendly staff and excellent dentist. Thank you, monarch dental.

Fantastic experience: My experience with Dr. Reiske was great as usual, he is very professional, superior at his profession and also kind hearted. His assistant was also great, the only suggestion I would have for her is that she could improve on how gentle she could be when putting items in a patient’s mouth or removing her fingers and items from a patient’s mouth, other than that she get’s an A+. Sincerely, Joanna C.

Negative experience: Never go there. They lied to you telling you that you insurance will cover a service when it doesn’t. And then later they make you pay the balance due the insurance didn’t go through when clearly the insurance told them that they don’t cover that specific service. If you request to speak with the manager SHE WILL NEVER CALL YOU BACK! AVOID IN ALL CIRCUMSTANCES TO GO THERE.

Fantastic experience: I truly enjoy the personal attention to my needs given by each of the Staff Members in the front, Dr Ruscke, and Michelle (I do not know her last name) My comfort was always in what they did. The Staff helped me through the never ending paperwork of Insurance. I am very pleased.

Negative experience: A couple of years ago I visited this practice and had the worst experience at any office I have ever had in my life. The only reason I wasn't able to follow through with my malpractice lawsuit was because of covid. A couple of years ago I came into this office for two extractions, both of which went horribly wrong. I was ushered into a room, I was given minimal novocaine which was not allowed time to work, I was then immediately given an overdose of an anti-anxiety injection designed to help you relax but instead was being used to try and knock me out. The doctor began the procedure and immediately I screamed louder than I have ever screamed in my life and I passed out from the pain. While I was out he attempted to move forward with the procedure, crushing my tooth, and leaving shards in place that I've only now finally been able to get removed, as far as 3 years later. As I was coming to, I was trying to tell the doctor I was conscious and to stop. I have been putting my hands up and telling him please to stop. He straddled me and held me down, and instructed to other female nurses to hold me down. He crushed my wisdom tooth and I passed out again from the pain. The pain was so intense I felt like I was inside my gums from the inside of my body. Between the drugs he gave me and the amount of pain I was in I was having violent hallucinations in a half dream state. The doctor then denied holding me down and denied the instruction he gave to the other nurses to do the same thing. He was gaslighting me into trying to tell me I was asleep during the entire procedure, even though the medication isn't designed for that. After that happening and being blatantly lied to and having the dentist gaslight me while his Nurses stand there in silence shook up, either the manager or owner of the practice told me nothing could ever be done. Monarch as a parent company did Force this practice to pay for my procedures with his malpractice insurance, and the doctor was terminated and barred from being able to work there again. The woman who was/is running the practice at the time was extremely combative, and she assured me time and time again that nothing would be done to resolve the situation. This practice forces you to sign paperwork and waivers, now with new details, explaining and detailing that they have no responsibilities, obligation, or liability if ANYTHING goes wrong. If you value yourself or your children, you will keep them very far away from this dental practice. As a father myself, I would hate to see my own children or someone else's children go through what I had to at this place. To top it off, they can't even respond to their own reviews. it's automated nothing. This practice absolutely does. NOT. care about you or their work.

Negative experience: I took my daughter to get her teeth realigned by the orthodontist , worse decision ever. I am still waiting to get back into the office after they promised to call back because of their negligence to cancel her appointment, I’ve had to call them over 10 times. Only to find rude answers and very unprofessional assistant by the ladies who answers the phone, this is the most important part of my daughters life and they act like they can just play around with peoples feelings and teeth. I’ve warned them about my daughters disability “autism “ and they have never done anything to help her feel comfortable, they have hurt her cut her lip stretching her lips till they bleed. My child has a lot of trauma from the staff at this place and they still don’t care. I will never recommend this place for anyone they can’t do their job let alone make anyone feel comfortable with the experience of this place READ THE COMMUNITY COMMENTS THEY ARE MOSTLY NEGATIVE!!!! I should of now I regret it

Negative experience: My son has had orthodontic treatment for more than 3 years and cannot finish it because of the bad service that this establishment provides. We have almost a year since we finished paying what they asked for and in return they only delay our appointments. Honestly, it is a terrible service It is exhausting to be with them, if you have the opportunity to get your treatments elsewhere it will always be better because in this place they only want you to finish paying and then they cancel your appointments. There is no compliance with the contract, lousy service.

Negative experience: This has been the worst dental experience of my life. The pain was acceptable. The way the entire office operated was unacceptable. I was given options. However the dentist and office staff made their own decisions. Time frames were given and they had to be pushed back. This has affected my entire family and plans have to be changed and or cancelled. The counter associates thought it was funny, smirking, smiling and laughing. The professional behavior was unacceptable for any type of business. I personally will never use any of their services again. I recommend that anyone reading this never use their services. With proper communication this entire process could have been avoided. I wish I could leave a more negative review.

Fantastic experience: Everything went smoothly. The techs and nurses are very kind and gentle. Even the numbing shots weren’t as painful as I anticipated. Very professional team! So glad I got a dental team to fix my smile with minimal discomfort!

Negative experience: My wife went in for a cleaning, the stressed that she needed a crown and a filling. After already having her insurance info, they did not say anything to her until everything was done and charged her 600 dollars for the work. They made her feel pressured into having the work done. This is very unprofessional for a dentist. I would not recommend this company to anyone.

Fantastic experience: Even though it required a sinus lift for a cadaver bone graft to accommodate my new implant, Periodontist Kathleen McCombs forwent the normal 6-mo period it takes the bone graft to set and completed the procedure in a single 2-hr operation. 24-hrs later I'm adhering to typical restrictions (ie can't blow my nose for a month, soft foods/no smoking/no alcohol, ...) but am totally pain-free without the need for any pain killers!!! Good periodontists are hard to find --- I'm hanging onto this one!

Negative experience: This place is just unprofessional. I scheduled a cleaning months in advance and literally 10 minutes before my appointment they canceled on me. I was told they would call me back to reschedule but they never did. This is the second time they have done this. I don’t plan on ever doing business with them and I would not recommend to anyone

Fantastic experience: I am absolutely terrified of the dentist. When I went to Monarch Dental they helped me feel more at ease( was still scared though ). They also did a fantastic job of explaining what my options were and really made sure I under stood. All of the employees were super friendly and were very professional. They go above and beyond to help you with possible finance options. Unfortunately because I credit sucks I couldn’t get approved for much help. I just wish dental offices would work out payment plans with people. I’m sure that’s a pain too. Just sucks can’t get my teeth fixed because of dumb decisions I made earlier in life. Oh well it is what it is. Thanks for all the help.

Negative experience: I’m not one to usually leve reviews, and rarely have a bad experience with dentists but this place is absolutely terrible. I have a regular dentist but thought I’d give this place a shot. I got some fillings done but was so numb at the end i couldn’t tell if they were okay. Dr said to not worry and he could fit me in to file them down and it would be no hassle. When the numbness went away I noticed they were very high and made it uncomfortable to chew so I called in and was told i could come in 30minutes or wait 3 weeks for an appointment. I ended up calling another one of their locations and was told they could fit me in later that day but I would have to pay out of pocket because it’s only covered to get fixed by the specific doctor and not monarch itself. So either wait three weeks or pay out of pocket. I’m thankful for the other location who helped me but literally worst experience ever.

Fantastic experience: Dr. Smith is so knowledgeable, professional, and very easy to work with. Even with major anxiety he is able to do surgery work on me without me having panic attacks because I trust him so much because of the care I've received. I highly recommend Monarch and all of the staff; the policies as well as care given have been very customer friendly and extremely professional. Thank you!♡☆♡☆♡☆♡☆♡♡☆

Fantastic experience: This dental office if GREAT! I've been going there for years. Michelle and Dr. Smith are wonderful. Well everyone there is. Very friendly and efficient.

Negative experience: My daughter had a tooth extracted on Friday by Dr Smith. Since then she has severe swelling and a bad smell in her gums. She has tried to get a antibiotic with no help from the front desk. They have no idea when dr Smith will be in and no one else will help her. The girl who answered the phone is very rude and uncaring. I was told have her take a pain pill. We need antibiotics! Wth is wrong with these people? People can die from infections and all you guys care about is the money. This happened to my husband 3 years ago! Stay away from Monarch Dental they are a slaughter mouth house with no regard for there patients

Negative experience: I went there on Thursday last week for a filling, and I just want only a filling, so they suggested me to do a crown for my teeth, but I couldn’t do it right away because I’m pregnant. So I told them I couldn’t do it, the only thing I want to do it is filling for my teeth, So the dentist, he did it. When I got home, my mouth stills feel numbing, I thought that was normal. But it doesn’t, my gum was hurting, my teeth isn’t even, when I try to eat something I feel pain. The dentist, he took out a part of my teeth, but he didn’t do a good job, he stills left a hole there, food gets under my teeth, I called them for a fixed, but the only thing they care how to make money, patient means nothing, never ever come back to this dental.

Negative experience: Writing this review after seeing Dr. Johnson and leaving feeling completely taken advantage of. I called about two weeks ago to make an appointment for a check up / cleaning and asked the receptionist if my dr could make a referral for me to get my wisdom teeth removed. She scheduled the check up and then said she can schedule another appointment for me to get a free consult from their orthodontist for my wisdom teeth. Well nothing is free and I paid in my time. That appointment was today. I would describe the “appointment” as a sales pitch for braces/Invisalign. From the very beginning I told Dr. Johnson I want to get my wisdom teeth out. He said he recommends that I get them removed and then switched to talking about my teeth and what braces can do to help. I tell the doctor that I would like to get my teeth straightened but it is not a priority; my priority it’s my wisdom teeth. He continues his sales pitch and at the end says he will send in a financing consultant. To which I question “about my wisdom teeth?” “About braces” says Dr. Johnson. Excuse me sir but I stated not 5 minutes ago that at this time I only want and can afford my wisdom teeth removal. Turns out Dr. Johnson has nothing to do with wisdom teeth and could do nothing for me. At that point I get my stuff and leave telling the doctor I am not interested in the financial consult. The receptionist coldly apologized making excuses about why I was scheduled for a sales pitch and made the correct (I hope) appointment for me. Its on Nov 9 and I will be updating this review then. Update: I called and canceled my appointment and went to Rose Creek Dental which is the only dental office I have ever been to in my 25 years that I felt understood my financial situation and do everything they can to make sure I am comfortable and feel respected. Amazingly kind staff at Rose Creek Dental.

Negative experience: I like to know who is doing what to me. They did not address me directly. They became upset when I asked their name and what their job was. They puke speak directly with me. I have been there several times but this visit, I was uncomfortable. They scheduled me for the wrong appointment. Had to go back to finish what I called to schedule in the fist place. Not a good visit.

Negative experience: They are very rude and unprofessional. They Make you feel bad for your treatment and they can’t ever seem to figure out what they’re doing with the insurance. I’ve never been to such a rude dentist. I would recommend ANYWHERE ELSE.

Fantastic experience: I am very impressed with the staff at Monarch Dental. Super friendly, quick, and efficient. I am terrified of the dentist and they made me feel comfortable and at ease. They also gave me a beautiful smile!

Negative experience: My entire experience felt like a sales presentation for cosmetic dental work. I came in with severe pain from a broken molar that needed immediate work done on it to stop the pain. I was also told in this office that I had an infection in that tooth. After the pre-work of looking in my mouth and telling me what needed to be done on it as well as taking my x-rays, I was then referred to another office to have this work done. I was given several different cards for other dentists in the area, none of which took my insurance. I was told this office does not perform basic root canals, partial root canals or extractions despite that being the need for my appointment in the first place and making that clear over the phone prior to making my appointment. I was also refused a prescription for antibiotics needed to assist with the infection that they confirmed I had. This office is for cosmetic dental work only and they are not up front about this sales marketing. If you have an expectation that your teeth will be taken care of for anything other than cosmetic work at this dental office, you will be disappointed.

Negative experience: After making all the payments for a service back in February 2022 and ensuring my husband that every thing was all paid for a new bill comes in after 5 months of this service. Not including the fact that they made him visit the location for more than 4 times just because they were not able to get it right. Sad story because I recommend him to go there. Poor service they dont care about their customers.

Fantastic experience: They gave me my smile back! Dr. Smith was very caring and thorough. They always make sure that I am completely numb so that I don't feel anything. I couldn't be happier with my teeth!

Positive experience: Very close and convenient. All the ladies and that dentist are awesome. It was very fast, and I didn't even know it was done. I had to ask the helper lady, oh Is it done? I didn't feel any pain until later during night time. But it was all good. God bless Monarch Dental and all the employees

Fantastic experience: I DO NOT HANDLE DENTIST VISITS WELL! But this could have been a really bad visit, but everyone there was so great. I wasn't prepared for the amount my procedures were going to be but rather than postponing my appt the office crew helped me get financing and the dentist waited patiently and did my procedure. They helped me calm down and I got through the procedure better than I ever have. So far I feel comfortable going back.

Fantastic experience: It's always a smooth appointment for me at Monarch. I feel that I've always been treated well. The staff is very friendly and will help guide you if you don't know something. The appointment scheduling has always been easy. If I need any x rays done or other procedures they ask me prior to doing them. My experience has always been positive. I would definitely recommend them.

Negative experience: Staff is clueless about what is going. Lack of communication, horrible customer service and mediocre staff. Our confirmed appointments were canceled when we got there a few times in the past but we still gave them the benefit of the doubt because like always nobody knew why or what happened. Also, there was always unauthorized charges that was billed months after visits that no one would be able to verify and just give us the run around for. The last straw was because of our recent visit for the ordontist. I had an appointment with orthodontist for Monday at 8:30am that was set up 5 weeks in advance. They confirmed the appointment on Friday. I showed up on Monday at 8:20am. I waited till 8:47am when I was informed that my trays had not even arrived. The situation was handled very poorly and absolutely unprofessionally and I am very disappointed.

Positive experience: First of all the front office staff was great, very nice. My daughter came in in tears she was in so much pain. When the Dentist came we just didn't get a great feeling of care, felt like she didn't matter to him he ground down one of her teeth he felt was to high and causing part of the pain, said would probably need a root canal And then referred her out to an Endodontist and was done. The dental assistant had the Hygienist come in and give a long lasting shot of Novacaine so she could rest and not suffer for a couple hours.. that did help alot.the Dentist Dr. Gregory Smith gave her an antibiotic but nothing for pain. So now she has to suffer with pain thru the weekend. Was not impressed by the provider one bit felt like he couldn't be bothered. The assistant went above and beyond to help get the Endodontist appt scheduled for this Monday, cudos to Ashley for being so caring.

Fantastic experience: I had to have a deep scaling and Alyssa was AMAZING! She did a great job and was very friendly and professional! She made sure I was completely numb, and made sure I was comfortable throughout the procedure. I felt no pain during or after. I'm new to Monarch Dental and I'm very glad to be a patient here.

Fantastic experience: Got in on an emergency tooth extraction. The staff as a WHOLE were genuinely friendly and wanted to help me both with my dental health and my financial situation. Very welcoming!

Fantastic experience: Dr Greg Smith was awesome. Called in and got a appointment immediately. 2 hours later 2 teeth pulled and walking out the door. Very satisfied with monarch dental