Confluence Dental Wenatchee

Negative experience: UPDATE BELOW IS REPSONSE TO OWNER....this location is now "confluence dental"? so they change their name to disquise that they are a terrible company? and try to skate off the name of confluence health? TERRIBLE company! DO NOT EVEN BOTHER! i made an appointment, waited 2 months because the valley is backed up. i called the Monday before my Wednesday appointment with questions and was told i didnt have an appointment that day, that it was the wednesday before. i knew that was wrong and did some research. found the TEXT MESSAGE they sent to varify my appointment on the date i had correctly, not the week prior, so i called back to hold them accountable. they then lied and said a different reason, saying i "didnt confirm at least 24hours before my appointment, so they gave it to someone else". wrong again, i called 2 days before to ask questions and was told it was ALREADY CANCELED! so, 2nd LIE! i asked for the office manager and she told me i "no showed to last weeks appointment so they cancelled this weeks appointment". LIE NUMBER 3! I NEVER HAD AN APPOINTMENT LAST WEEK! so, you lie to me 3 times instead of admitting your own clarical errors? i asked if there was any way they could accommodate a sooner appointment since none of these "issues" were of any of MY doing and was told no, and to take my business elsewhere. UPDATE, THIS IS NOT AN ACCURATE REPRESENTATION OF WHAT OCCURED. Another lie from this office staff. I DID NOT ASK FOR 'RENTAL CAR REPAIRS TO BE MADE BY ANOTHER COMPANY' AND YOUR analogy is disgusting when referencing a person's Dental Care. I WAS SCHEDULED FOR AN EXAM FOR YOUR DENTIST TO PROVIDE A new TREATMENT PLAN. I WENT TO ANOTHER DENTIST FOR A CLEANING. NOT THE CROWN. I WAS ESTABLISHING CARE WITH YOU TO PROVIDE THE CROWN. THE APPOINTMENT WAS NOT CANCELED BY ME. IT WAS CANCELED BY YOU FOR UNKNOWN CLERICAL ERRORS that you declined to fix. I made an appointment for the 12th of August. You sent me a confirmation that it was confirmed via text message. I called on Monday the 10th to confirm and ask questions and you already told me it was canceled for unknown reasons. Which lie would you like to stick to today?

Fantastic experience: I was very pleased with Dr. Chen and his staff after my first visit today. They were thorough and I came away with a much better understanding of my dental choices than I have had from various providers over the years. His Office doesn’t reflect the degree of care you receive. If you have recently changed supplemental medical Plans, I wouldn’t hesitate to recommend them for your care

Fantastic experience: Everything about my visit was excellent!

Fantastic experience: Dentist and staff are very friendly atmosphere is clean.

Fantastic experience: The staff and Doctor were really helpful and friendly

Fantastic experience: Friendly, professional staff and dentist. They seem to have the latest technology. Would highly recommend them.

Fantastic experience: Helped me get my smile back. Thank you so much!

Fantastic experience: The care is excellent and gentle. The staff is very helpful and professional. The office is beautiful. I would highly recommend Confluence Dental.

Fantastic experience: The most gentle dental hygienist I’ve ever experienced. Very friendly staff, and the most up to date equipment. I highly recommend.

Fantastic experience: I was referred to Confluence Dental by another dentist. My appointment was punctual, pleasant, and efficient. I will return in 6 months!

Fantastic experience: Always professional, pleasant and they do a great job

Fantastic experience: Staff greeted me when entering, told me it would be a short wait, wait was less than 5 minutes DR. CHAN explained the x-ray of mouth, he was very thorough, he's the first dentist to ever do it All staff were professional and courteous , they really seemed to llove what the were doing. Would highly rec ommend Doctor Chan and his staff

Fantastic experience: Professional, extremely knowledgeable, and highly personable!

Fantastic experience: Dr. Chen has been my dentist for 15 years. When he moved his practice to Wenatchee; I followed. I drive 4.5 hours round trip to receive quality dental care.

Fantastic experience: Same day emergency appointment and everyone was awesome!!! Highly recommend!!

Fantastic experience: Grateful for Dr Chen, Yami, and all of the staff! Their professionalism is impressive and yet they are always so friendly. We are fortunate to have them take care of our entire family.

Fantastic experience: Always friendly, efficient and gentle in your mouth. Thanks

Fantastic experience: Everyone was very nice and professional. They have consistently delivered a satisfactory experience. And as far as comparing to other dentists, a rather painless experience too!

Fantastic experience: Very pleasant experience every time!! Excellent staff.. the doctor is amazing. Everyone is very helpful..! I highly recommend them !

Fantastic experience: Very thorough with my initial visit. Impressed that he was looking at overall health as well as my teeth.

Fantastic experience: Very good dentist, I really recommend him a lot. They are super friendly and explain everything very well. I felt calm throughout the treatment. Excellent attention "

Fantastic experience: It was a wonderful experience. I would highly recommend.

Fantastic experience: Everybody there is very professional and friendly

Fantastic experience: Dental Hygienist “Nubia” was very professional, courteous and simply the best I ever had .

Fantastic experience: Yami, dental hygenist, was great. Dr. Chen came in to check a small area that looked swollen. They are all a great team including the receptionist!

Fantastic experience: The staff here are so friendly and treat you like they really care about you. I felt so welcomed and comfortable. Dr. Chen is the kindest, caring Dentist and truly makes you feel at ease. He treats you like a real friend. I am so pleased with my visit today and look forward to coming again for my dental care. I highly recommend Dr. Chen and his excellent team. I really appreciate all of them for their kindness.

Fantastic experience: I've always been treated well and am happy with the quality of their work.

Fantastic experience: Great staff. Everyone is super friendly and professional. Best experience I have had for Dental work.

Fantastic experience: I appreciated that the doctor asked other health questions in addition to my teeth. Dr. Chen was very personable. The hygienist I had was quite good at what she does. A great experience overall.

Fantastic experience: It was a great experience, everyone was kind an so helpful. Looking forward to our next appointment. Just wish we didn't have such a long drive.

Fantastic experience: Very thorough. Great first visit.

Fantastic experience: Dr Chen and his staff are professional and courteous and strive for your comfortability! Always a pleasure!

Fantastic experience: Thank you for the prompt service. Felt comfortable,all the staff were professional and nice.

Fantastic experience: Dr. Chen does amazing work!

Fantastic experience: Very nice people and very attentive Dentist in Dr. Chen!

Fantastic experience: Very friendly and professional staff.

Positive experience: Did a great job on my teeth cleaning staff very friendlt

Fantastic experience: Confluence Dental provides great dental service. The doctor and hygienists are kind, professional, and take great care of their patients. I highly recommend their service if you are in need of dental care in the Wenatchee Valley area.

Fantastic experience: This was my first dentist visit in quite some time and I couldn't recommend an office more. It felt very calm, and my hygienist was extremely patient and kind. There was no demeaning remarks for waiting so long and I appreciated that immensely. The doctor broke down things into simple terms and I'm extremely happy with my experience

Fantastic experience: I went in because I had an old filling fall out. Everyone was very nice and professional and the dentist did a wonderful job!

Fantastic experience: My visit today was great. Very .professional as always. Today was xrays and cleaning.

Fantastic experience: I have received excellent care from everyone at Sunrise Dental of Wenatchee! I hate needles and always chose the laughing gass before. . But with Dr Chen and his Dental Hygienist, the method they use for injections is primarily pain-free! ☺️ I actually enjoy going to the dentist now. Can you imagine that? Dental care does not have to be associated with pain! Even when a tooth needs to be extracted, sunrise Dental of Wenatchee will make the process virtually pain-free. ☺️ You don't have to be afraid of the pain when you go to Sunrise Dental. I have been to a lot of different dentists in my life and Dr Chen is the only dentist whoever made me not afraid. And he makes sure that everyone else on his staff practices the same needle process. If you have children or if you are simply afraid of the dentist, then I recommend you call Sunrise Dental as he and his staff have mastered the art of the gentle injection. They also now take multiple forms of insurance so that it is less out of pocket, and they will call your insurance for you to verify what is and is not covered. Going to Sunrise Dental in Wenatchee is like going to a spa for my mouth

Fantastic experience: The experience was the best I have received in a long time. From the receptionist following up a day after requesting an appointment to the RDH that did my appointment. As well as the Dentist that did a review of my teeth. Everyone was above and beyond friendly, educational, and professional! I highly recommend this practice for any of your dental needs. I will continue to go to this practice as long as these 3 individuals are there! They should be very proud of the way things are running and the experience they are delivering.

Fantastic experience: My dental experience at Confluence Dental was wonderful, I’d recommend it to everyone!! Dr. Chen , the dentist, was very nice and his staff was very friendly also.

Fantastic experience: Excellent staff. Explain everything to where you can understand it. Great people I would highly recommend them.

Fantastic experience: The staff and Dr. Chen were gentle and kind. I felt that Dr. Chen was interested in getting me the help I needed, not necessarily what would make him the most money. I’m fortunate to find a practitioner in my insurance network who is qualified to perform all the procedures I may need in the next few years. Had my teeth cleaned today. It was truly the best experience I’ve ever had in getting this taken care of. Dr. Chen has me using prescription toothpaste - it has made my gums so much better!

Fantastic experience: Had emergency got in within hour no appointment

Fantastic experience: Confluence Dental in Wenatchee is a wonderful place to go when you need a dentist or a dentist. They are wonderful to their patients and the office is always clean and peaceful to be there!!

Fantastic experience: Friendly staff with excellent quality service.

Fantastic experience: Efficient, quiet and peaceful with a great staff. They are now going to be my dentist of choice.

Fantastic experience: Welcoming office right from the "front door"! Friendly staff. Very thorough & knowledgeable doctor. I am impressed with Dr. Chen & would recommend him to anyone needing dental care.

Fantastic experience: Great dental office! All of the staff are friendly and generous. Recommended

Positive experience: Dr.was very nice and thorugh and the hygienist was friendly and did a good cleaning on my teeth.

Fantastic experience: Very nice atmosphere dr Chen listen and informed me of everything I need to have done

Fantastic experience: I loved my experience with confluence dental ! I had visits with Dr Chen and Yami ! Both very caring and amazing the staff as well. I felt very welcoming and taken care of . So happy to have had services here !

Fantastic experience: Got in earlier than scheduled! That was Awesome! Discussion and planning phase accomplished! Now I have to decide what I can afford and what I need to have done with minimal expenditure. Overall, the visit was pleasant and friendly, like someone you’ve known for years, and no pressure was brought as to what is best on how to precede. I’ll be back! So, I came back and they pulled all my teeth. No pain at all after the numbing shots. Thanks Dr. Chen, it was very pleasant as a Dental Appointment should go. I'll be back in May (@ the end of the month) to get fitted for a lower Denture. Stand by for more news as it happens.....

Fantastic experience: The best dentist in Wenatchee I always feel very well cared for very appreciative

Positive experience: A crown that I had placed a few years back by a different provider came loose and finally off a few weeks ago. I had gone to another local dental provider earlier in the day and was shocked by the estimate they gave me to replaced the crown. I called Confluence dental and told them what had happened and that I was concerned about the price since it appeared that all the under build-up was intact. The office manager said I could make an appointment or since I was still in town, I could swing by as Dr. Chen had some time in his schedule. So, I did stop in to the office, he took a quick look and his office is currently working out a detailed estimate and contacting my insurance for a pre-approval. Dr. Chen says I got lucky and that it does not appear that I need the build-up which may save me some money. I appreciate Cobfluence Dental for their professionalism and availability to help me with this somewhat urgent dental problem. I highly recommend Dr. Chen and his staff.

Fantastic experience: You guys make going to the dentist great. Good work and friendly people.

Fantastic experience: Very pleasant atmosphere. Everyone was very nice and friendly. Dr Chin seems very knowledgeable and nice to talk too.

Fantastic experience: The staff was very accommodating and helpful. We were very pleased with Dr. Chen. My mother has dementia, and the staff was so kind and helpful, it made our appointment much easier!

Fantastic experience: Best place in town to go! Staff is absolutely wonderful

Fantastic experience: I had an infected tooth that needed to be removed and Confluence Dental got me in same day to take a look and got me scheduled to have this taken care of. The entire team was so nice and understanding! I will be going back to see them!

Fantastic experience: They got me in quickly and did a great job with my cleaning. Took any concern I have and looked to see what may be the problem.

Fantastic experience: Thorough, friendly, diligent. Addressed my concerns. Very nice people.

Fantastic experience: I appreciate the quality of service I received. I found the environment to be clean and the staff to be friendly. When I entered the office I was greeted by beautiful stained glass. Overall I had a pleasant experience.

Fantastic experience: Dr was great and fast and the procedure I was scarred about was quite simple and easy! Def would recommend this dental office!

Fantastic experience: Dr. Chen is an amazing dentist I'm a disabled veteran on a fixed income my teeth have been a problem since I was in the service finding dental insurance has been hard with how bad my teeth are and the affordability Dr Chen has been able to work with me and keep me pain free and work on a plan for my continued dental health is extremely compassionate

Fantastic experience: Great experience. Hygentist was friendly and on time. Dr knowledgeable and precise.

Fantastic experience: The staff were amazing and Dr Chen is a top notch dentist. I had a dental emergency and they got me right in.

Positive experience: Last year I gave 5 stars, but this year there was a confusion with my great insurance & a complete turnover in staff. Came to my appointment for work to be done that had already been done. No explanations why or sorry for wasting my time. No follow-up. No longer feel comfortable with them. You don't have a record of Jannie Rose. I saw you under my legal name and my opinion hasn't changed.

Fantastic experience: Great experience, professional, clean, and surprisingly comfortable. Glad I was referred to them.

Positive experience: [4 stars due to it being my first visit] I've only had a basic cleaning from them so far and I know they're the best office I've been to. I, like most sane people, get really anxious at the dentist and have a lot of terrible childhood memories of sitting in that chair but the staff at Sunrise are very friendly, understanding and the front office smelled amazing(not really important but I hate that 'clinical' smell). The nurse asked me if I was ok to proceed, something that's never happened to me, and she even offered numbing jell for my gums. I didn't take her offer but it was nice that she understood my sensitivities. Throughout the whole procedure, they gave constant reassurances and positive reinforcement on my teeth. Most importantly, they never berated me or made me feel like I was a failure for my plaque and buildup. When scheduling future appointments, they made it very clear that they put the patients needs first and will accommodate when and where they can.

Fantastic experience: I did not think that I would ever say this about a dentist ever. I needed an extraction and was not looking forward to it at all. It being 2 years overdue and my blood pressure can be high at times. Sunrise Dental in Wenatchee Wa. was actually comfortable from the moment I stepped into the door. The receptionist was 5stars. The dentist was 5 stars. And listening to the dentist work with the new dental assistant even put "me" at ease in the confidence and assuring way he explained the extraction process. In and out in less than ten minutes once the tooth was numb. It was like true Southern hospitality in a north western dental office...5 solid stars! I am coming back here again for certain!

Fantastic experience: It was a great experience. The staff and Doctor were down to earth and very friendly and really listened to you when or if you had concerns.

Fantastic experience: I loved my hygienist, she was nice quiet and had a gentle hand. My dentist was also very nice and a bit quirky, totally will continue to use this dental service. A very good experience for someone that is nervous about going to the dentist.

Fantastic experience: Thank you. I had a great experience. I'm planning to continue attending for my early clean up.

Fantastic experience: The entire staff are awesome! They are so nice, I almost like going to the dentist. A super nice dentist, You won't be disappointed!

Fantastic experience: The hygienist and Dr are so nice. They are quick too!

Fantastic experience: I was out of town and had a little dental emergency over the weekend.. once I got back I called Sunrise Dental to see if they could get me in. They texted me back after hours and told me to come in early the following morning. Once I got there they addressed the issue and seemed to be genuinely concerned. I appreciated them getting me in so quickly! Thanks sunrise dental! You are greatly appreciated!

Positive experience: Very professional. Great staff. Really show you images of teeth and the state of their condition.

Fantastic experience: First Rate Professional! Couldn't ask for a better experience. The whole crew are friendly and on top of their game! You won't find a better dentist than Joey and his prices are absolutely fair. 5 stars without reservation.

Fantastic experience: This was one of the best places I have ever been to. The staff were all very friendly and efficient.

Fantastic experience: Quick easy service. Came 30 minutes early and got in early, and finished pretty fast but very thoroughly.

Fantastic experience: Friendly from the front desk all the way to the Dr. ! Very sweet staff. Especially Cici

Fantastic experience: I come here every year for dental cleanings. They are always on time, friendly, and do a great job. I leave each time feeling more confident in my smile!

Fantastic experience: Best dentist I’ve ever had! Highly recommend

Fantastic experience: I love the staff everyone is so friendly and inviting. Would definitely recommend if your looking for a new dentist (:

Fantastic experience: Excellent customer service and professional staff. Best dentist I’ve ever used.

Fantastic experience: I have never had such a great experience at a dentist as here. I was self conscious about not having been to the dentist in years. Dr. Chen and his team helped figure out what care I needed and a payment plan to do so with so much care and efficiency. Both appointments were done in less than an hour, one for multiple fillings and the other for a deep cleaning. The team took extra precautions to make sure I was comfortable. Thank you for your work!

Fantastic experience: Sunrise Dental staff and Dr. Chen are amazing at what they do! My first implant was unbelievably pain free during surgery and after! In and out within a couple hours Dr. Chens smooth calm behavior with a cheery staff made my visit comfortable and even little fun. Thanks Dr. Chen and staff.

Fantastic experience: They were so accommodating to get me in quickly due to a broken tooth. Staff were very welcoming and friendly. Provider was very thorough and thankfully it was not something major. Look forward to my next appointment with them.

Fantastic experience: Whenever I go to Sunrise Dental they always are so kind and professional. You can tell that everyone here truly cares about their work.

Fantastic experience: I have been coming here for years and I always get the best servirse. The dentist are always nice and it is so welcoming.

Fantastic experience: I've never had a bad experience here. Everyone is extremely nice and professional.

Fantastic experience: Dr Chen is amazing!! So kind and he really cares about his patients. I highly recommend this dentist office. So friendly and the front desk always to try work with your schedules. Great place to go. They squeezed me in an emergency situations too. N

Fantastic experience: Everything and everyone was great. Thank you so much for attending us in an emergency.

Fantastic experience: Call for a last minute urgency and they were able to accommodate and take care of me. Thanks a billion Sunrise

Fantastic experience: Very nice, very skilled staff. Dr. Chen is a great dentist and seems very knowledgeable and experienced. I have really sensitive teeth and they took extra care when I got some fillings done.

Fantastic experience: Very kind staff! Everyone is always very happy and cheerful at Sunrise Dental. Dr Chen is amazing at what he does. He explained my treatment plan and answered all my questions. I recommend Dr Chen!