Bitterroot Dental

918 SW Higgins Ave, 59803, Missoula

Bitterroot Dental, located in Missoula, Montana, is your go-to destination for comprehensive and compassionate dental care. With a team dedicated to providing a warm and inviting atmosphere, Dr. David B. Duke and his staff prioritize your comfort while utilizing advanced technology to offer the best minimally invasive dental procedures.

The practice is renowned for its array of services, from cosmetic enhancements to restorative solutions, ensuring every family member—regardless of age—receives expert care tailored to their needs. Patients are particularly fond of the gentle approach to treatments, including laser dentistry methods that eliminate the need for shots and drills.

Dr. Duke's expertise in dental implants positions him as a leading choice in the Missoula area, recognized for his skills and dedication to ongoing patient education. Whether you are looking for preventive care or complex restorative procedures, Bitterroot Dental emphasizes quality care and a commitment to your smile.

Join us at Bitterroot Dental for an experience where your dental health is prioritized. Come see why we are considered one of Missoula's Top Rated Local® Dentists!

Opening hours

  • sunday: (closed)
  • monday: 8h-17h
  • tuesday: 8h-17h
  • wednesday: 8h-17h
  • thursday: 8h-17h
  • friday: (closed)
  • saturday: (closed)

Photos of Bitterroot Dental

Bitterroot Dental

Services and Treatments

Dental Implants
Dental Emergencies
Pediatric Dentists
Teeth Whitening

Bitterroot Dental: Reviews

4.8/5 (296 Reviews)

Reviews are the opinions of their authors. We do not verify that the author was a customer.

Reviews on Google

4,8 out of 5 from 296 reviews

Stacia Fadden Published on Google

Fantastic experience: The dentist and his staff are the best! They greet you with a warm welcome, the hygienists keep you comfortable and relaxed, and Dr. Duke makes everything make sense; whether he's talking you thru cavities or helping you decide on implants vs a bridge he is 100% supportive of your decision and you know that he genuinely wants what is best for you.

Bitterroot Dental
Bitterroot Dental

Stacia, we're very glad to know we've helped make you comfortable and you feel welcome in our office! Thanks you for your sweet words.

Diane Howard Published on Google

Fantastic experience: Dr.Duke and the team in his office( especially Kelsey , one of his hygienists) are knowledgeable and professional as well as kind. As a patient, I feel I am unhurried and my questions are fully answered. I receive great care with each visit. I am glad to recommend their office.

Bitterroot Dental
Bitterroot Dental

Diane, We are happy to have you as a patient! Thank you for your sweet review. Happy New Year!

Stuart Julian Published on Google

Fantastic experience: Dr.Duke and staff are very caring and professional.The staff is always smiling and welcoming. Find Dr.Duke very informative and helpful.

Bitterroot Dental
Bitterroot Dental

Stuart, we are very happy you had a great experience with our office! We take pride in having such wonderful, caring staff. Dr. Duke does his best to stay up to date with the greatest, most helpful information out there! We look forward to seeing you for your next visit.

Alayne Hilditch Published on Google

Fantastic experience: very pleasant and successful visit as usual.

Bitterroot Dental
Bitterroot Dental

Alayne, we are so glad you had a pleasant and successful visit with us! We strive for positive experiences with all of our patients. See you next time!

Roy & Ginger Desrosier Published on Google

Fantastic experience: I'm always nervous going to the dentist. When I get into the office, the staff is friendly, and the hygienist is always wonderful. Dr. Duke makes it a point to say hello from whatever room he is in. Love this place!

Bitterroot Dental
Bitterroot Dental

Ginger, thank you for trusting us with your smile We appreciate your sweet and kind review, we also think our office staff is great and the hygienists are wonderful and Dr. Duke takes care of his patients

The Simplest Published on Google

Fantastic experience: Dr Duke and staff are absolutely amazing. My husband who hasn't seen a denist in years, and had a fear of the denist, was so amazed of how understanding they are. They are patient, non judgmental, open, honest, and I can't recommend them enough. A very special team that does amazing work...

Bitterroot Dental
Bitterroot Dental

Thank you so much for your thoughtful review! We’re truly glad to hear that your husband felt comfortable and supported during his visit. Helping patients feel at ease—especially if they’ve had dental anxiety—is very important to our team. Dr. Duke and the entire staff appreciate your kind words and your recommendation!

Neesha Johnson Published on Google

Fantastic experience: Dr. Duke and his team are all great! He really takes the time to show he genuinely cares about his patients. Everyone is friendly and does a great job. They also have up-to-date technology and tools making cleanings a breeze.

Bitterroot Dental
Bitterroot Dental

Thank you so much for your sweet words, Neesha! We’re happy to hear you had a great experience with Dr. Duke and our team. We truly appreciate your support and look forward to see you again!

Deborah Hicks Published on Google

Fantastic experience: Dr. Duke and staff were great! They got me in quickly and they were so friendly and welcoming. They made a painful situation quick and easy. I will be going back...mainly because I have to. LOL

Bitterroot Dental
Bitterroot Dental

Hi Deborah! Thank you for the sweet words. We’re glad we could help you and make it such a quick and easy visit for you. ☺️

Caitlynn Yorks Published on Google

Fantastic experience: Could of swore I had already put in a review! I have been going to Dr.Duke for years now and never had an issue. He is very knowledgeable and honest. I have gotten quite a bit of work done by him over the years and even when I am nervous, he has made it the best experience I could have. Always explaining what options I can choose from and the longterm effects of those options. And if it is something he is not able to do he will refer you to someone else who is just as trustworthy. One of my favorite things is how much he pays attention and cares. I have a low pain tolerance and he will stop to numb me back up if necessary. His staff are always welcoming and sweet as well! I highly recommend this team to anyone

Bitterroot Dental
Bitterroot Dental

Thank you so much for you kind words and continued trust over the years, Caitlynn! We're so grateful to have patients like you. Dr. Duke and our team truly appreciate you support, and we're happy to hear you always feel cared for and comfortable in our office!

Elyse Petersen Published on Google

Fantastic experience: First visit they were wonderful. Identified issues I've been having and created a plan to fix ASAP. Other dentists in town refer out to specialists out of network. Staff was incredibly friendly and helpful. Happy to know I'll be in good hands!

Bitterroot Dental
Bitterroot Dental

Thank you so much for your sweet review, Elyse! We’re so glad your first experience was a positive experience. Our team is committed to helping patients find answers and creating treatment plans that feel manageable and personalized. It means a lot to hear that you felt supported and cared for by our staff. We look forward to continuing to help you through your Dental journey and keeping you in great hands every step of the way!

richard bryan Published on Google

Fantastic experience: It was great as it has been every visit. The staff is caring and very friendly. Dr. Duke is a very good and informative dentist.

Bitterroot Dental
Bitterroot Dental

Richard, thank you so much for you kind words and continued trust in our office! We're thrilled to hear that each visit has been a great experience for you. Our team takes pride in providing caring, friendly service, and we're especially happy to know Dr. Duke's informative and thorough approach made such a positive impression. We truly appreciate your support and look forward to seeing you again at your next visit!

Peter Hicks Published on Google

Fantastic experience: Had a major issue with a tooth, known about it for over a year, as Dr. Duke told me to get it taken care of. Typical guy, waited till the pain was too much. His staff got me in the next morning and had a great experience and pain is gone. Thank you Dr. Duke!

Bitterroot Dental
Bitterroot Dental

Peter, thank you so much for your kind review! We’re glad Dr. Duke and our team were able to help you with your tooth issue AND make it a great experience. We hope your tooth is feeling better already!

Colt Miller Published on Google

Positive experience: The staff are very knowledgeable and conversational fun to talk too. This was my first visit in 4 years and the Doc an his assistants made sure to do a thorough inspection of my teeth and mouth. Thank you.

Bitterroot Dental
Bitterroot Dental

Thank you so much for your kind words, Colt! We’re really glad you had a positive experience with our team. It really means a lot to hear that you felt comfortable and taken care of! We always aim to be thorough and make visits as easy and enjoyable as possible. We appreciate you trusting us with your care and look forward to seeing you again!

Trill Aki Published on Google

Fantastic experience: Everyone was very friendly and welcoming. The dentist was nice and straight to the point. I was a little anxious, but the staff was very reassuring.

Bitterroot Dental
Bitterroot Dental

Thank you for your thoughtful review! We’re so glad you felt welcomed and cared for from the moment you arrived. Our team works hard to create a comfortable, reassuring environment—especially for people who may feel anxious about dental visits. We truly appreciate you trusting us! We hope to see you back soon!

Don Pettigrew Published on Google

Fantastic experience: I had my annual dental check up today. My tech, Kelsey, was super. She was quick in taking all the x-rays, gentle and precise in cleaning and polishing procedure. I hope to have her as my tech in the future.

Bitterroot Dental
Bitterroot Dental

Thanks for the kind words, Don! We’re thrilled to hear you had such a great experience with Kelsey—she’ll be happy to know she made your visit comfortable and efficient. We look forward to seeing you again!

Greg Weigel Published on Google

Fantastic experience: Hello to everyone. What can I say about this dental office? From the moment I walked in and expressed my concerns, I was met with care, empathy, and professionalism. Not only did they take care of my tooth, that was bothering me a great deal, but they took care of it by squeezing me in, instead of making another appointment and sending me home. I appreciate everyone, from the front office, to the doctor and all the assistants. I am home now, and I get to keep my tooth. I thought that I would lose it and it would be pulled out. Dr Duke was great. Thank you all so so much, and I look forward to my next visit in a few weeks to get my crown put on. A Plus.. I will be telling all my friends and family about my experience. Thank you.. Greg w

Bitterroot Dental
Bitterroot Dental

Greg, thank you so much for taking the time to share your experience with us—we truly appreciate your kind words!

We’re so glad we could get you in quickly and help relieve your discomfort while also saving your tooth! Providing passionate, efficient care when our patients need it most is something we take great pride in, so it means a lot to hear that you felt supported from start to finish.

Dr. Duke and our entire team will thrilled to know their efforts made such a positive impact. We’re grateful for your trust in us and are honored that you’ll be recommending us to your friends and family.

We look forward to seeing you again soon for your crown and continuing to take great care of your smile!

jimmy burkhard Published on Google

Fantastic experience: Dr. Duke and his staff showed compassion and comfort from the moment I walked into the door. I noticed teams working together efficiently, in good humor, and contributing to the clients' welfare. Dr. Duke took his time reviewing my x-rays, addressing my concerns while developing an initial plan of care to meet my needs. He told me what I needed to hear so we could work together for my better health. I'm grateful for the level and standards of care at Bitterroot Dental in Missoula.

Bitterroot Dental
Bitterroot Dental

Jimmy, we are thankful that we've provided such a wonderful experience for you at our office. Thanks for your recommendation and kind words!

Kaula Steele Published on Google

Fantastic experience: ​Okay, I’m 100% positive—I’ve found my forever dental home! Let’s be real, finding a dentist you actually want to visit is like finding a needle in a haystack, but Dr. Duke and his team are absolute gems. ​What I love most is that the office has this fun, quirky energy that reminds me so much of myself. It’s not your typical "boring" doctor’s office; everyone there is AMAZING and they made me feel right at home within minutes. I’ve searched long and hard for a high-quality professional to handle some serious upcoming work, and Dr. Duke is beyond qualified. He really knows his stuff! ​I’m actually excited to get started—which is a sentence I never thought I’d say about dental work. To tell you the tooth, I couldn't be happier! I’ll post an update once the work is done, but for now, if you want a team that’s brilliant and has a great personality, go see them! but seriously, if you’re looking for a dentist, don't brush this place off—they are the best in town! -Kaula Reed

Bitterroot Dental
Bitterroot Dental

Kaula, thank you so much for your kind review! We're truly honored you've chose us as your forever dental home! It means a lot to hear that you enjoy the fun, welcoming energy of our office along with the care and professionalism Dr. Duke and our team strive to provide every day. We look forward to continuing to deliver high-quality care and making each visit as comfortable as possible.

Unitarian Universalist Fellowship Missoula Published on Google

Fantastic experience: Went in for a cleaning. Hygienist was nice, friendly and efficient. I always like the massage feature on the chair.

Bitterroot Dental
Bitterroot Dental

We are happy to hear you had such a great experience. Thanks for the great review!

Will P Published on Google

Fantastic experience: Dr. Duke and his team professionally lay down the knowledge and skills to provide a fantastic experience.

Bitterroot Dental
Bitterroot Dental

Will, thanks for your kind words! We are glad we provided a great experience for you!

Malachi Brown Published on Google

Fantastic experience: Very Professional, Very Welcoming. They got me in same day , for a dental emergency. I had a tooth extracted & suddenly all pain was gone !

Bitterroot Dental
Bitterroot Dental

Malachi, we are happy to have helped alleviate your pain! We hope to see you soon.

Lora Published on Google

Fantastic experience: Dr Duke is a great dentist, he fitted my top and bottom dentures and I don’t have to add any adhesive on them, they fit great, also the front desk ladies are very nice

Bitterroot Dental
Bitterroot Dental

Lora, Thank you for the 5 star review and trusting us with your smile.

Brian Rosser Published on Google

Fantastic experience: Dr. Duke was recommended to me by a current patient while on a ski lift ride. The team is friendly, professional, and somehow manages to make bright lights and sharp tools feel… pleasant? That’s talent. They explain everything clearly, don’t make you feel judged for that “one time” you skipped flossing (or five), and they run on time — which might be the most underrated superpower in healthcare. If you’re looking for a dentist and a staff who’s great at what they do and makes the whole experience surprisingly enjoyable, these guys are it. 10/10 would open wide again.

Bitterroot Dental
Bitterroot Dental

We appreciate your trust in Dr. Duke and our team! We take pride in helping our patients have a positive experience here at Bitterroot Dental. Thanks for you recommendation and five star review!

Michelle Merry Published on Google

Fantastic experience: Knowledge is key. Im all about facts, no this could, that might. I was given two options and I chose one . I was x-rayed, examen and was taking my denture impressions literally in about 1 hour. I had complete confidence in Dr. Duke. He didn't mix words. He didn't try to sugar coat and he was professional and knew what the issue was, and how to solve it. I will bring all my business to Bitteroot Dental and highly recommend anyone who may need dental or denture care does the same. Also, cost blew the other place out of the way. Literally half the cost and quick and easy. Dr. Dukes assistant was really easy to be comfortable with and put me at ease immediately. I couldn't be more satisfied with the service anywhere else.

Bitterroot Dental
Bitterroot Dental

Thank you so much for your kind and thoughtful review, Michelle. We appreciate your trust in Dr. Duke and our team and are glad that you had a positive experience!

Flevelyn Bodlovic Published on Google

Negative experience: I feel bad for the person who owns this Office!!! If the people who works for you are incompetent! It’s not their fault but This place is BIG JOKE!!!!

Bitterroot Dental
Bitterroot Dental

We're sorry to hear you feel this way. We take feedback seriously and strive to provide professional, respectful care to everyone. Hopefully, we've resolved the issue(s) you've had, if not, please contact our office.

CJ Morris Published on Google

Fantastic experience: Bitter root dental was very help and seemed like they genuinely cared about my well being. If I lived in Missoula I would have them as my go to dentist.

Bitterroot Dental
Bitterroot Dental

We are happy to have helped you. If you're ever in the Missoula area again, we'd love to see you!

steve h Published on Google

Fantastic experience: I have been going to Bitterroot Dental for 3 years. I always have a good experience. The staff is courteous and professional, and the hygienist are cool .

Bitterroot Dental
Bitterroot Dental

Thank you for giving us a great rating we sure appreciate our patients, and we look forward to seeing you in the future.

Jody Sailors Published on Google

Fantastic experience: Thoughtful and caring staff. Dr Duke is a master at making us feel comfortable at the dentist.

Bitterroot Dental
Bitterroot Dental

Thanks so much for your awesome review! We are happy to have you as our patient. Happy New Year!

Doug Tyndall Published on Google

Fantastic experience: Excellent. Dr. Dave worked to develop a diagnosis and is developing a treatment plan. His knowledge and attention to detail is immediately evident.

Bitterroot Dental
Bitterroot Dental

Thank you so much for your awesome review! It is our goal to provide the best care for our patients. We are happy to have assisted you. Hope to see you soon!

Dylan Carter Published on Google

Fantastic experience: Dr. Duke is the best! Got me in for a dental emergency same day. Great staff and great dentist

Bitterroot Dental
Bitterroot Dental

Thanks, Dylan! Super happy we were able to help you during your dental emergency.

Dennis Cregan Published on Google

Fantastic experience: What an amazing staff, starting with receptionist to young lady doing trays then awesome exam by Dr. Duke and gentle but efficient cleaning, all top notch! Finally going over billing and setting future appointments was painless and kindly. I would definitely recommend this office for any dental care you may need! Cavity repair was painless and the banter fun and fascinating, keeping me relaxed!

Bitterroot Dental
Bitterroot Dental

Thank you Dennis. It was a pleasure having you in the office. We are so grateful to have you as a patient. We look forward to seeing you at your next visit!

KAREN OSTROWSKI Published on Google

Fantastic experience: Bitterroot Dental is top notch office in Missoula. Dr Duke is kind, personable, always aware of your comfort, and witty. He also has a great way of explaining the situation. He gives you options: what you can do, what may need to be done "down the road" and what to expect. Highly recommend him!

Bitterroot Dental
Bitterroot Dental

Thank you so much for the kind review, Karen! We truly appreciate you taking the time to share your experience. Our goal is always to make sure patients feel comfortable, informed, and confident in their care, so it means a lot to hear that reflected in your visit. Dr. Duke and our entire team are grateful for your recommendation, and we look forward to seeing you again at your next appointment!

lynn rittenhouse Published on Google

Fantastic experience: Dr Duke and all the staff involved with my care were so friendly and professional. They offered detailed explanation of my care and all finances. I was very comfortable and assured I was getting excellent care.

Bitterroot Dental
Bitterroot Dental

Thank you for your kind words, Lynn! We’re so glad to hear that you felt comfortable and well cared for during your visit. Our team always strives to provide clear expectations about treatment and finances so patients feel confident in their care. Dr. Duke and the entire Bitterroot Dental team truly appreciate you taking the time to share your experience!

Della Lane Published on Google

Fantastic experience: Called the office with major tooth pain that I had all weekend, they were able to squeeze me in and get it handled same day (on a Monday). The front and back office staff, as well as the dentist were all amazing. Great personalities, you can tell they are a team. 10 out of 10, would recommend!!

Bitterroot Dental
Bitterroot Dental

Thank you, Della! We’re so glad we were able to get you in quickly and help with your tooth pain. Our team truly appreciates your kind words and recommendation—it means a lot to all of us!

Rainey Moy Published on Google

Fantastic experience: Dr. Duke and his staff are always so nice and pleasant. I know I'm in good hands no matter what the procedure may be. I highly recommend Dr. Duke at Bitteroot dental for all your dental needs!

Bitterroot Dental
Bitterroot Dental

Thank you for your great review! We appreciate it.

Rob Olson Published on Google

Fantastic experience: Great staff! Always happy to see me. They do an amazing job every time

Bitterroot Dental
Bitterroot Dental

Thanks for the sweet review! We’re so glad to hear you enjoy seeing our team that you’ve had great experiences with us. We truly appreciate your support and look forward to seeing you again!

Patrick Moore Published on Google

Fantastic experience: David Duke and his team at Bitterroot Dental are professional and well coordinated. They make a trip to the dentist a very tolerable experience. Very comprehensive complete dental care. I highly recommend Bitterroot Dental.

Bitterroot Dental
Bitterroot Dental

Patrick, we are so glad that we could help you have a good experience in the office. We look forward to continuing this experience for you! Please let us know if there is anything we can do for you.

Francisco Quinones Published on Google

Fantastic experience: This team is great. Professional, timely, and personable. Dr David doesn’t push you to do any work that is unnecessary. This team delivers the experience you want to have when you go to the dentist.

Bitterroot Dental
Bitterroot Dental

Francisco, thanks for the kind words! We’re extremely glad you had a great experience with our team and truly appreciate you taking the time to share your feedback.

Brad Hunter Published on Google

Fantastic experience: I felt genuinely secure in the hands of the team at Bitterroot Dental. They saw me for an urgent care appointment, gave me solid treatment, charged me an incredibly fair price, and made me feel cared for and respected throughout. This is now my primary dental care office.

Bitterroot Dental
Bitterroot Dental

Thanks for your kind words, Brad. We’re so glad we could help during your urgent visit and that you felt well cared for. We truly appreciate your trust in our team!!

Cindy Peters Published on Google

Fantastic experience: Kelsey is the best hygienist! Thank you to all the staff at Bitterroot Dental! Non-judgmental, kind, and gentle dental care.

Bitterroot Dental
Bitterroot Dental

Thank you for the wonderful review, Cindy. We’re glad Kelsey and the team could make your visit comfortable and positive. We truly appreciate your kind words!

Jillian Ziessler Published on Google

Fantastic experience: I willingly went to Dr. Duke's office Twice today. Normally, to get me (or most people) into the dentist even just once a year is like pulling teeth. Today's visits felt like a refreshing break from work. The waitingroom is very comfortable; comfy couches, nice lighting, and kind receptionists. The hygienist (I think her name was Abby, I'm sorry if I got that wrong) was gentle and considerate. She regularly checked in with me to make sure I was comfortable even though she worked with a steady hand that seemed continuously aware that she was in the mouth of a sentient, nervous being. And she always told me what she was going to do before she did it and would ask me if I was comfortable with particular tools. I really appreciated her care. And Dr. Duke provides the most considerate, collaborative, and patient-centered approach of any dentist I've ever been to. He showed me various images of my teeth and explained their condition and projected expectations in a way that I could understand and make an informed decision about. He managed to be straight forward without flaring fears by offering hope, compassion, and options. May all their pillows always be cold on the other side and they get all green lights when they're running late.

Bitterroot Dental
Bitterroot Dental

Thank you so much, Jillian for your incredibly kind and thoughtful reviews! We’re truly grateful that you took the time to share your experience. It means a lot to hear that our team helped make your visit comfortable and positive—especially since dental visits aren’t always everyone’s favorite.

I’ll be sure to pass your kind words along to Abby and the rest of the team. We always strive to are our patients feel informed, relaxed and well cared for, so it’s wonderful to know that came through during your visits.

We appreciate your trust in us and look forward to seeing you again. And we’ll gladly accept your wish for cold pillow and green lights!

Melisa Parsons Published on Google

Fantastic experience: I've worked in the dental field for 32 years. Started in New Jersey and finally moved back home to Montana! I've been given the best opportunity to work with Dr David Duke. I'm so proud of myself for making the time to finally get a full exam, x-rays and a cleaning today. Excellent experience, Abby was thorough, very gentle and said that my teeth were not dirty at all. Dr. Duke look a CBCT Scan and Treatment planned an implant and a Onlay, which I have been putting off for over 4 years. If you need a dental practice feel free to come to Bitterroot Dental, Dr David Duke and meet all of our staff. You will have a very pleasant and warming experience.

Bitterroot Dental
Bitterroot Dental

Thanks for your kind words, Melisa! We love having you a part of our staff.

Isabella DiGioios Published on Google

Fantastic experience: Seat had massage chairs. Amazing service. Gonna be my Dentist as long as I live in Missoula

Bitterroot Dental
Bitterroot Dental

Isabella, thank you for the great review! We’re so glad you enjoyed the massage chairs and had an amazing experience with our team. We appreciate your support and look forward to taking care of your smile for many years to come!

Jakob Lemaistre Published on Google

Fantastic experience: Amazing experience as always! I can't wait to see the team again and get my work completed :-)

Bitterroot Dental
Bitterroot Dental

We're happy you had an amazing experience. We hope to always give you that same experience each time you visit us! Thanks for the sweet words.

Laura Lindquist Published on Google

Fantastic experience: Dr. Duke’s office is the best. Everyone is so welcoming and kind. All of my visits have been thorough and not rushed. I highly recommend!

Bitterroot Dental
Bitterroot Dental

Thanks for the recommendation, Laura! We strive to be a welcoming and kind office. Dr. Duke and staff all thank you very much.

Sherri Schmidt Published on Google

Fantastic experience: I have been going to Bitterroot since this year. I actually LOVE my dentist! He has a GREAT sense of humor but gets serious about my treatment and my needs. Abby has been great for cleaning. Very conscientious and gentle. And what about Taylor?? Magnificent, caring, knowlegeable and gentle as well. The girls in the front started me out with caring, concern and friendliness. Melissa is super!! All in all, Bitterroot provides SUCH a good experience at the dentist. SO HAPPY WITH MY CARE!!!

Bitterroot Dental
Bitterroot Dental

Hi Sherri,thanks for the kind review.

C Lambert Published on Google

Fantastic experience: Bitterroot Dental has been taking great care of my family's teeth! The office staff, particularly Melissa, are amazing, and I appreciate the care they take in our teeth and discussing options. Thank you for all you do!

Bitterroot Dental
Bitterroot Dental

C, thanks for being so kind. We take pride in having the best office staff!

Therese Eby Published on Google

Fantastic experience: I lost a bridge while traveling. Melissa was wonderful getting me scheduled for a quick procedure while I was passing through town. They put a tooth-colored pontic in my Essix retainer to fill the gap until I can get an implant. Dr. Duke is very personable, and all his staff friendly and professional. He has the most comfortable waiting room I have seen (although I was called in before I could read a page in a magazine). His massaging exam chair was very relaxing too! A nicely run place.

Bitterroot Dental
Bitterroot Dental

Therese, we are happy to help! Thank you for the sweet words.

Joyce Glick Published on Google

Fantastic experience: Dr. Duke and his staff are rockstar, they couldn’t do the root canal so they had to pull a tooth, he made sure it didn’t hurt at all and was easy peasy. I’d highly recommend him, the give a discount for cash and they take some insurance which is rare none days. I totally will go back and consider him my go to dentist! Thanks you guys. PS my jaw hurts still UPDATE: they got me in same day because my tooth they extracted sucked bad, I was in and out in and hour and they are knowledgeable, cool and a fun office to have dental work in! They are stuck with me for sure. I highly recommend them for all your dental needs.

Bitterroot Dental
Bitterroot Dental

Joyce, we are happy to be stuck with you! We are glad to help any time. Thank you for the recommendation!

Israel Campbell Published on Google

Fantastic experience: Everyone there was super helpful and kind. It’s scary to go somewhere new and it helps quite a bit when the people you encounter are as friendly as they are. Thank you!

Bitterroot Dental
Bitterroot Dental

Israel, I’m glad we could help you. You are right, it is scary to go somewhere new, but we are happy we helped alleviate any fear you had coming in to see us. Thank you!

Kathleen Martin Published on Google

Fantastic experience: I broke a tooth the day before a planned trip and couldn’t get into my regular dentist until I returned.Dr Duke saw me immediately and replaced the filling that was the actual cause of the broken tooth. He was kind, caring and all around wonderful. I will continue to go to him for my dental care. Thank you Dr Duke and all your staff.

Bitterroot Dental
Bitterroot Dental

Kathleen, thank you for your sweet words! We’re so glad Dr. Duke could help you quickly and make you feel cared for. We appreciate your trust in our team!

Kathy Ives Published on Google

Fantastic experience: Very friendly and competent staff. Who are available to answer any questions. Dr. Duke is amazing.

Bitterroot Dental
Bitterroot Dental

Hi, Kathy! Thank you for your sweet words. Dr. Duke takes pride in being knowledgeable with answering questions.

Angie McDonald Published on Google

Fantastic experience: Bitterroot Dental is awesome!! Dr Duke and his entire staff is friendly and know and helpful.

Bitterroot Dental
Bitterroot Dental

We are happy to know we were helpful, Angie! Thank you. Hope to see you soon!!

S. K. Y. Published on Google

Fantastic experience: Professional, kind, and thorough. I really dislike getting my teeth cleaned, but the dental hygienist was so nice and made sure I was comfortable given the circumstances. Administrative staff is also very friendly and welcoming. Dr. Duke clearly holds himself and his staff to a high standard, and it shows. I have no complaints and feel like my teeth and gums are in good hands.

Bitterroot Dental
Bitterroot Dental

We’re happy you had such a positive experience, S.K.Y. We look forward to future visits with you!

N Stan Published on Google

Fantastic experience: It was a great experience. The the reception desk and hygienist were professional and efficient. Abby was a delight

Bitterroot Dental
Bitterroot Dental

N, we’re glad you had a great experience! I will pass along your kind words to our staff. Thank you for your trust in us!

Terra de Neeve Published on Google

Fantastic experience: I called them in the morning and told them that my tooth was aching. They were able to get me in within a couple of hours and worked on a dental plan to help. It was awesome!!!!

Bitterroot Dental
Bitterroot Dental

We are happy to help! Thanks for the great review.

Derek Hubbard Published on Google

Fantastic experience: I had a fantastic experience at Bitterroot Dental! From the moment I walked in, the staff was friendly, professional, and welcoming. The front desk made check-in easy and efficient, and the waiting area was clean and comfortable. Dr. Duke took the time to explain everything clearly and made me feel at ease throughout the entire appointment. They were gentle, thorough, and clearly care about their patients' comfort and health. The hygienist did a great job with my cleaning! What really stood out was how the entire team worked together to create a positive and stress-free environment. I genuinely felt like I was in good hands.

Bitterroot Dental
Bitterroot Dental

Derek, thank you so much for the kind review! We’re glad you had such a positive experience and that our team helped make your visit comfortable and stress free. We truly appreciate your support and look forward to seeing you again!

Tommy Published on Google

Fantastic experience: Greatly appreciate the service. They were very nice and straight forward. Will be going back for all my dental work.

Bitterroot Dental
Bitterroot Dental

Thanks for your great review, Tommy! We’re happy you find our team nice AND straightforward. 2 boxes we like to check with each visit! We look forward to seeing you again soon.

Sooze 471 Published on Google

Fantastic experience: I broke a tooth, they got me in that same morning for a quick consultation, and back in the afternoon for temporary fix so I didn't have to deal with the gap or worry about infection while waiting for the permanent repair. My regular dentist was out of town, his clinic referred me to Dr Duke.

Bitterroot Dental
Bitterroot Dental

Thank you for the great review! We’re glad we could get you in quickly and help make the situation a little less stressful. We truly appreciate the referral and are happy Dr. Duke and the team could take care of you!

Sandra Joyner Published on Google

Fantastic experience: The staff at Bitterroot Dental are friendly, efficient and courteous. I went there with a because I was having a concern with the gum area near my implants. Dr Duke did an exam and gave me options on what I could do to ensure everything was okay. So I chose to have s 3D image taken to make sure there was nothing major. I received good care and great detail about my implants as well. I will definitely recommend you to anyone who asks! Thank you Bitterroot Dental for your great service and attention to detail.

Bitterroot Dental
Bitterroot Dental

Thank you very much Sandra for the confidence you provided in our practice. We welcome you with open arms. Look forward to seeing you soon.

Nancy Typinski Published on Google

Fantastic experience: Abby she was gentle and did a super deluxe cleaning on my teeth Dr Duke: He gave me an excellent exam and X-rays to diagnose my teeth. I’m very happy with all the staff from Bitterroot Dental. The girls in the front were so helpful with all my questions and paperwork.

llgrannis Published on Google

Fantastic experience: I went to Dr. Duke for aesthetics, but plan to go back for dental. He's a very accomplished man, with an eye for utter perfection, and a great personality and sense of humor.

Kryssi Suthers Published on Google

Negative experience: I am editing this to clarify some things, and reply to the owner. First, my visit was over 10 years ago (Feb 2012) when you were contracted with Medicaid. I would not have been in your office had you not. Second, IDC if it sounds like something he would say or not, he said it. He completely dismissed that this had been an ongoing issue since I was 14 and was told that my teeth were "softening". They started breaking off in chunks before I was even allowed to have sweets, so.. even if it had been a contributing factor when I was in his office, it wasn't the cause and skipping a piece of cake on my birthday (that's how little sweets I ate at the time), wouldn't stop my teeth from breaking off. The bottom line is, he came highly recommended as someone who was compassionate, caring and who would help... Now, 13 years later, I'm dealing with teeth that are rotting into my gums, constant infections and I can barely eat.. all because I set aside the anxiety and PTSD (He wasn't the first dentist to treat me like this) and put my trust in someone who didn't deserve it. I won't make that mistake again. (Original review) I saw Mr. Duke (he doesn't deserve the title "Dr") shortly after I had my impacted wisdom teeth removed to hopefully salvage what teeth I had left. He treated me with such disrespect because I was on Medicaid, and my teeth were rotting. He told me he wouldn't fill out the paperwork for Medicaid because "they won't approve it anyway" and told me that he wouldn't help me because I was low-income and he needed to get paid, but if I "lay off the drugs and sweets" it will help. Come to find out my teeth breaking off in chunks starting when I was 14 (ya know, before the non-existent drugs) is because of a genetic connective tissue disorder called Periodontal EDS. Maybe if you'd stop for 2 seconds and put the arrogance aside, you would realize that not all dental issues are due to drugs.

Bitterroot Dental
Bitterroot Dental

Kryssi – Unfortunately we have no record of you ever being in our office in the past ten years. Our office is not contracted with Medicaid so by law, we cannot bill to Medicaid. Only Medicaid providers can bill Medicaid. Also, “Mr. Duke” is notorious for consulting his patients how to keep up on the sweets and minimize the damage. Every long term patient knows Mr. Duke loves his Dr. Pepper. He doesn’t lecture patients and he is realistic in his expectations. Most people would not dramatically change their diet and lifestyle so he coaches them how to neutralize the affects of their diet and habits, similar to how he can live his life without giving up his soda. Telling someone to “lay off the drugs and sweets” just simply doesn’t sound like Mr. Duke. And he goes by Dave with patients. He doesn’t even introduce himself as “Dr. Duke.”

Josh Chavez Published on Google

Fantastic experience: Had a root canal and replacement crown. Exceptional service and kindness. From someone who was afraid to go to the dentist, would highly recommend.

Bitterroot Dental
Bitterroot Dental

Josh, Thank you for the kind review.

Trevor Adams Published on Google

Fantastic experience: I have been going here for over 10 years now. I have had nothing but great experiences. Dr. Duke and his staff are very friendly and treat you with respect and kindness. I wanted to show my support and appreciation by writing a good review encouraging others to visit Dr. Duke and his staff.

Andrea Beaty Published on Google

Negative experience: The majority of the staff (reception and assistants) were very pleasant and helpful. We had called in the morning for an urgent care need for my husband and had described the nature of the need to be seen quickly to which we were told to come right in bc there had been a cancelation. All of the ladies were very empathetic and wonderful. When Dr. Duke came in to perform his exam he was very rude and condescending. He told the assistant that he didn't have time to look at all the x-rays, treated my husband like an annoying child that was wasting his time and told him that he didn't have time to deal with his dental issues. We were referred to an oral surgeon and will not be returning to Bitterroot Dental. I am not sure why we were given a green light to come in and then treated like it was an inconvenience for the dentist. It does not take any extra time to be kind and compassionate to a patient experiencing severe pain. Ladies in the office 10/10 Dr Duke 0/10 Perhaps a course in bedside manner would help....!!

Bitterroot Dental
Bitterroot Dental

Andrea - Thank you for sharing your feedback. Were sorry to hear about your
negative experience. We strive to provide the best care possible, and were
disappointed that we didn't meet your expectations. In order to give all our
patients the best experience possible to fix their problems, patients with
special needs, complex treatment or requiring sedation are frequently referred
to the person best suited for the job. Sometimes this means referral to a
specialist if appropriate. We’re glad your husband was able top get his
problem resolved.

Isaac Published on Google

Positive experience: Fair enough..the gals at the front desk were great!!...pleasant, helpful, patient and willing to help with what they could. The main dentist/doctor spoke to me like I was a child who he didn't want to bother with for the day. Fine, I'm sure this kind of work is demanding..but there was no reason to speak to me in a frustrated tone..I wasn't a difficult patient. He clearly just didnt want to add me to his line up for the day..which, I had already been told by front desk I could come in TODAY. very odd. Would recommend based on general staff/workers in the building. No thanks to Mr. Dukes attitude though, it was unnecessary. Maybe he had a bad morning, or maybe he is just like so..went into this establishment..just to be told afterwards, others had similar experiences with him also..wish I would have known before hand..Thank you but no thank you. Was sent to another place..the main guy was more compassionate with same scenario..why didn't he talk to me like I was a child too? because I'm a grown man.

Bitterroot Dental
Bitterroot Dental

Isaac - Thank you for sharing your feedback. We're sorry to hear about your
negative experience. We strive to provide the best care possible, and we're
disappointed that we didn't meet your expectations. In order to give all our
patients the best experience possible to fix their problems, patients with
special needs, complex treatment or requiring sedation are frequently referred
to the person best suited for the job. Sometimes this means referral to a
specialist if appropriate. We’re glad you were able to get your problem
resolved.

Martin Noonan Published on Google

Fantastic experience: Dr. David Duke is the best! Very good and thorough. My teeth have never been better.

Christy Seaholm Published on Google

Fantastic experience: Everything was great. Diagnosis, procedures, estimates of costs. And, of course, Dr. Duke and the staff are all very professional, and I was treated with empathy, compassion, and understanding. A very positive experience. Thank you to everyone at Bitterroot Dental

Bitterroot Dental
Bitterroot Dental

Thank you for the wonderful review Christy. You are an exceptional patient and we love having you as a Happy patient.

Eric Elliott Published on Google

Fantastic experience: Bitterroot dental is always a great experience. They have professional staff that is courteous, friendly and knowledgeable. I highly recommend seeing Dr. Duke and his staff for all of your dental needs.

Mark Sailors Published on Google

Fantastic experience: 2nd visit for a lot of catch-up work. The staff are excellent. Dr. Duke has an expert touch, even with the dreaded needle! All are patient-focused, and comfort for uncomfortable work is where they all excell. I have more difficult work to be done, and it will definitely be at Bitterroot Dental. My fear of dentists is over!!

Teagan Published on Google

Fantastic experience: Abby, my hygienist is literally so fun and amazing! Such a sweet person, and the rest of the staff are fun & patient! Love it!

Diana Gifford Published on Google

Fantastic experience: Super good crew! Very thorough, explains in ways to understand easily, and very knowledgeable. I only wish their office was closer to where I live, but it's worth the drive for me!

Bitterroot Dental
Bitterroot Dental

Thank you Diana for the wonderful review. We truly appreciate and love having you as our patient.

Jacqueline Towarnicki Published on Google

Fantastic experience: Shining in so many ways! I have been going to Bitterroot dentistry ever since I moved to Missoula >8 yrs ago and they have always been on time. They really care about me as a patient. Staff is amazing! My teeth have been in better health even through my pregnancies. Since I started coming here I actually make my dental health more of a priority than I had in years past. I recommend everyone come here! AND they have back massagers in their dental chairs!!!

Max de Beer Published on Google

Fantastic experience: Experience was amazing. I had a cleaning and a filling done here. Both went very well. The laser cavity removal and filling was the best cavity related experience I have had yet. If you have anxiety around dental drills I would highly recommend laser.

Debbie Bonk Published on Google

Fantastic experience: Not a fan of dentists but just had my first visit and had a great experience. Very comprehensive review of my issues and spent about 40 min with the doctor going over everything. Also got a good, and surprisingly painless cleaning. I’ve found my dentist in Missoula!

Bitterroot Dental
Bitterroot Dental

Hi Debbie, Thank you for choosing us as your preferred dentist. We are glad that you trust us with your smile.

matthew H Published on Google

Fantastic experience: I absolutely enjoy going here! My oral hygienist is the best! The doc is awesome! Reception staff make me feel warm and welcome!

Bitterroot Dental
Bitterroot Dental

Thank you Matthew for the kind review. We appreciate you using us for your dental needs

K. Standley Published on Google

Fantastic experience: Really happy to have found this dental clinic. Dr. David Duke is great with patient education and with supporting patients to make informed choices.

Bitterroot Dental
Bitterroot Dental

Thank you for the sweet review and trusting us in your smile

Kaylee McQueary Published on Google

Fantastic experience: My experience here was nothing but pleasant. The process to set up appointments was an easy process. The building had easy parking and was very cleanly.

Bitterroot Dental
Bitterroot Dental

Kaylee, Thank you for trusting us and referring your friends and family to our practice.

Rich Westin Published on Google

Fantastic experience: Dr Duke replaced an old crown that my previous dentist installed. It was never right and was starting to cause problems. He replaced it and 5 years later, all is good as was from the start.

Bitterroot Dental
Bitterroot Dental

Thanks Rich for trusting us with your dental care.

Relinda Lindgren Published on Google

Fantastic experience: Kelsey does a GREAT job cleaning my teeth! I HATE going to the dentist (even though I work for one) but she always accommodates my wimpyness, puts me at ease, and takes good care of me.

Bitterroot Dental
Bitterroot Dental

Relinda, thank you for the kind review. Thank you for trusting us for your dental care.

Michael Billingsley Published on Google

Fantastic experience: Dr.D and the staff are what all dental offices should be like. Warm caring and always have and a smile when you walk in the door. When I first meant Dr.D he said he was there to save teeth not to pull them out. That in pressed me he is very professional and honest .You shouldn't have fun when you go to the dentist,but I do .I recommend Bitteroot dental to all my family and friends. Plus he is a pretty cool dude at the office and in public Thanks #76.

Bitterroot Dental
Bitterroot Dental

Michael, thank you for the kind review. Thank you for trusting us for your dental care.

Mark Taylor Published on Google

Fantastic experience: Dr Duke is a hoot and a great Dentist-Doctor he explains everything about what he sees and does and is very knowledgeable he is honest tells you the good and the bad and also the truth no matter what, even if himself isn’t sure until he gets in there and sees what he can’t on all of the testing and X-rays. My opinion is a great Dentist.

Bitterroot Dental
Bitterroot Dental

Mark, thanks for the kind review.

Cheryl OKeefe Published on Google

Fantastic experience: I always enjoy going here. Everyone is friendly, knowledgeable and fun. Dr. Duke is caring and intelligent. Very knowledgeable on many different aspects of dentistry. And he and us staff have great fun personalities. You will completely enjoy your visits.

Bitterroot Dental
Bitterroot Dental

Cheryl, thank you for the kind words. We always enjoy seeing your smile!

Kate Singleterry Published on Google

Fantastic experience: I highly recommend Dr. Duke and his dental practice for their exceptional care and attention to patients' needs. Dr. Duke goes above and beyond to ensure a comfortable, compassionate experience, always being mindful of patients' emotions and anxieties. His team creates a warm, welcoming environment, making each visit stress-free and reassuring. Whether it's routine care or more complex procedures, Dr. Duke’s skill and empathy make him stand out as a truly outstanding dentist.

Bitterroot Dental
Bitterroot Dental

Kate we always love seeing your smile in our office. Thank you for the sweet review and the words of kindness. We strive to make our patients feel welcoming!

Dalton Mooney Published on Google

Fantastic experience: First time visiting was very pleasant. Staff is very friendly and helpful. Definitely recommend to anyone looking for a great office to start up with.

Bitterroot Dental
Bitterroot Dental

It was a pleasure meeting you Dalton! Thank you for choosing our office for your dental needs

Jeanette Noland Published on Google

Fantastic experience: Took my son for a cleaning and X-rays. The staff was so friendly and professional, Dentist was excellent! Will be switching to this office!

Bitterroot Dental
Bitterroot Dental

Hi Jeanette, Thank you for the kind review. We look forward to treating your whole family.

Tony Hiller Published on Google

Fantastic experience: I am so happy with the service I received at Bitterroot Dental. I was ready to give up on my dentures. Dr Duke fixed them and they fit so nice, it's almost like permanent teeth. Love my dentures now.

Bitterroot Dental
Bitterroot Dental

Thank you very much Tony for the wonderful review. It had been awhile since you were in the office. We are so very happy that your visit was a success!

Kristina Jacobson Published on Google

Fantastic experience: I cannot say enough good things about this office. The staff are kind, personable and very accommodating! Not only is Dr. Duke hilarious, but he is very knowledgeable, honest and a master at his craft. If you want good fitting crowns, honest options and no b.s this is the place to go! ****UPDATE***10/04/24 If I could give this dental office 10 stars, I most definitely would. I am truly grateful for Dr. Duke, Melissa, Taylor, Victoria and all of the wonderful staff that make each visit worth the trip from Stevensville. I love how Dr. Duke has integrated new dental technology into his practice. Not only does he educate his patients, he gives his staff the opportunity to learn and grow. His passion is their passion. I won't go anywhere else. I am truly thankful!

Bitterroot Dental
Bitterroot Dental

Kristina - WE are so happy that we could make YOU happy! We pride ourselves on our integrity and quality of treatment - (with Dr. Duke's hilarious dialogue coming in a close second)! Thanks for spreading the word!

Ania Young Published on Google

Fantastic experience: Amazing experience. They were able to schedule an appointment for me on a very short notice. Dr. Duke was efficient and knowledgeable. I am very happy with the work he did. Everyone in the office was so nice and helpful. Best dental experience I’ve had to date!

Bitterroot Dental
Bitterroot Dental

Thanks Ania for the sweet review.

Kathleen ZinnerZwink Published on Google

Fantastic experience: What a wonderful group of people! From the moment you walk in the door to the moment you leave, every single person you encounter is friendly, professional and highly skilled. I feel very fortunate that this dental office is a preferred provider with my insurance. They deserve to be preferred status!

Bitterroot Dental
Bitterroot Dental

Thank you for your wonderful review!!! We appreciate you and your husband as our patients. Look forward to seeing you both at your next visit!

Bobbie Abernathey Published on Google

Fantastic experience: I’ve been going to Bitterroot Dental for over ten years and I’ve never had a bad experience! Dr. Duke is very kind, humorous, intelligent and an all around great dentist. He does his job well and takes care of his patients. He chooses the best staff members that take pride in their profession to always work towards perfection and make patients feel as comfortable as possible. I highly recommend Bitterroot Dental!

Bitterroot Dental
Bitterroot Dental

Thank you for such kind words. We all love our patients and enjoy treating and visiting on all levels wit you. I'm glad your experience shows in your confidence in our office.

Heatherann Wayne Published on Google

Fantastic experience: Highly skilled dentist and staff. Each person I have worked with at this office have been knowledgeable and friendly. The work they have done for me has ranged from cleaning and check ups, exstractions to bridges and crowns.

Bitterroot Dental
Bitterroot Dental

Heatherann, Thank you so much for your kind words - we look forward to a continued relationship of keeping you happy and healthy!

jeff wojak Published on Google

Fantastic experience: In keeping it simple, everything was great! I was in the chair have work done shortly after my appointment time. Kelsey was awesome. She's great at her job, and took time to answer all my questions. Clean, friendly atmosphere. Highly recommend this business!

Bitterroot Dental
Bitterroot Dental

Thank you Jeff. You are a pleasure to see. I'm anxiously awaiting meeting your son at his dental appointment. Thank you! Melisa

M D Published on Google

Fantastic experience: I cannot say enough about this office! Not only are they extremely friendly and informative, they are also incredibly accommodating! My grandmother had a dental emergency and they worked her in while we were standing in their office. Her dental issue went from being a small issue to a 90 minute procedure. One of the hygienist’s that works there gave up her personal dental slot so they could accommodate the extensive visit my grandmother required. Talk about going above and beyond! The front office staff member was also extra sweet, offering my daughter a toothbrush and treasure box item during our wait. HUGE THANKS to you all!

Bitterroot Dental
Bitterroot Dental

Thank you so much for this amazing review. We truly do love our patients!!

Gay Rogers Published on Google

Fantastic experience: I recently moved to Montana from Georgia and haven’t seen any dentists since move. I broke 4 crowns on my front teeth and did not have a dentist to call. I called several dentist offices near the Hamilton area to see if they would take me in as an emergency. The answers that I received were that they wouldn’t be able to see me for a few weeks or they weren’t taking new patients. My dentist back in Georgia found Bitterroot Dental for me and they worked me in as soon as I cold get to Missoula. The entire staff from the second I walked in were so friendly and welcoming. They made me feel comfortable and understood my situation. I then met Dr. Duke , who was amazing! I felt like I had always been a patient of his and that I was going to be well taken care of. He spoke with my dentist back in Georgia and got the details on my teeth and my situation. He explained to me what he was going to do and what to expect from it. He did an outstanding job! I was able to walk out with my teeth back in place and felt so pleased with his work. I highly recommend Dr. Duke and his entire staff. I am so thankful to him and his staff for taking such great care of me during a stressful situation!!!!!

Bitterroot Dental
Bitterroot Dental

Gay, welcome to our Dental family! We understand how stressful your situation was and our priority is you, the patient! Glad we could help you!

Jaimie Elser Published on Google

Fantastic experience: Dr. Duke and his staff are amazing. Thanks to Melissa, they were able to get me in right away and take care of a complicated tooth I had. His entire staff were super friendly and treated me with courtesy and respect. I have never had a better experience with any other dental practice and highly recommend Bitterroot Dental to all my family and friends.

Bitterroot Dental
Bitterroot Dental

Thank you Jaimie!

Patricia Brunes Published on Google

Fantastic experience: I have been seeing Dr. Duke for about a year now and have had nothing but good experiences. Due to various health issues, I have needed a lot of work and they have always been upfront and honest about the procedures and the costs. Everyone in the office has been very professional and friendly. I highly recommend them!

Bitterroot Dental
Bitterroot Dental

Patricia, Thank you so much for your kind words!

Scott Hensel Published on Google

Negative experience: Dishonest practice! (except for Melissa at the front desk, she's very nice). I went in for an exam and x-rays, and they ran more extensive x-rays that weren't covered by my insurance without asking and without my consent. I unfortunately had a very nasty phone conversation with Dr. Duke about it that ended with him hanging up on me after threatening legal action. It should have been an easy fix, but turned into a big fiasco. You're better off going somewhere more trustworthy.

Bitterroot Dental
Bitterroot Dental

Scott – Prior to your initial visit to our office, Melisa contacted your insurance company to verify your benefits. We were told by your insurance company the x-rays that we needed to take would be covered. At your initial appointment, it was explained to you numerous times that specific x-rays are needed in
order to establish care. The x-rays needed are a full mouth series, the standard x-ray used by all dentists for new patients across the country as required by law. Nothing more, nothing less. You requested a different type of x-rays which were not appropriate. When we explained this you agreed and we proceeded. Later, your insurance company denied the x-rays because you already had them performed at another office. As you mentioned in our phone conversation, you knew this but you did not inform us.
The insurance company is not allowed to tell us what procedures you had performed at another office. We would have happily saved the time to take new x-rays and used what you had previously had taken if you had informed us. To be clear, there is no way our office can know what medical procedures you have had done in other
offices. It is your responsibility to know your insurance benefits. We do our best to be as accurate as possible (Melisa is very good at her job!). But in this case, you knew you had used up your benefit and
didn’t mention anything to us. Your insurance is a contract between you and the insurance company. We did not offer you the plan, select your plan, pay for your plan, administer your plan, set the rules for your plan, make decisions about your plan, approve or deny coverage of services or determine how much will or will not be paid. We are a third party to all insurances just like every other doctor office. We cannot guarantee anything, we can only pass on the estimates your insurance company provides us with when we contact them. We are not to blame when those are wrong. Only you and the insurance company control the benefits offered. We provide health care services and then bill the insurance company. The rest is out of our hands. I called you to resolve the situation and explained everything previously mentioned. You admitted knowing you already had a full mouth x-rays set but did not want to have them transferred to our office. You repeatedly accused us of performing work without consent or authorization. Nothing is further from the truth Scott. Your accusation is unfounded but serious. There is “no threat of legal action” from me because nothing has occurred. You got x-rays taken as we explained to you at your visit. Nobody forced you to do anything. Your insurance denied paying for the x-rays because you failed to inform our office of important information that we have no access to. You cannot expect us to be accurate in our estimations
when you withhold critical information. Nothing dishonest has occurred. You had x-rays and an exam as we said we would do. Those x-rays are performed in every dental office in the country for new patients. We have done the same thing for 16 years on thousands of patients. Your insurance didn’t pay. Your idea of an “easy fix” is for me to not bill you. It doesn’t work like that Scott. Now you’re upset and have decided to use this public forum to get
your revenge. We try really hard, but unfortunately we can’t please everyone. - Dr. Duke

Karahan Balli Published on Google

Negative experience: I am disappointed with the fees I was charged for what was a simple procedure. I went to this office to have my loose implant screw tightened and was told by the Dentist it would be a 5-10 minute procedure, which was right, however it ended up costing me over $1,000, which I think is insanely high! I called another Dentist to get pricing and was quoted $300-$350 maximum. I will not be going back and I cannot recommend this office to anyone.

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