Coast Dental

Fantastic experience: Dr. Eduardo and his staff are WONDERFUL. I have three problem teeth and he is taking care of all of them. Nancy, the tech, is also great and the front office staff (I'm so sorry, I promise to get your name next time!) The office is 50 minutes away from my house, but it's worth the trip!

Fantastic experience: June 22,26 I had a dental appt. With Coastal Dental in MI Fl. The staff was so nice, I meet the Dentist he was so nice, I needed Pw from my dr. Ref. warfin. Had to re-schedule. Today everyone help me get Pw rolling. Hope to get tooth pulled Monday June 29. Office very clean & professional. T.Miller

Fantastic experience: X-ray tech was courteous,kind and knowledgeable. Doctor was honest and helpful. Dental hygienist was respectful and sensitive about my dental issues. Front desk personnels were load but seemed that they were enjoying their jobs.

Fantastic experience: I have been going to Coast Dental in Merritt Island for 7 years. They have always been professional, timely and worked with me to maintain my great dental health.

Fantastic experience: I felt that everyone at Coast Dental were very pleasant to talk to and they were very punctual when it was time for my appointment.I also appreciated the way they explained to me what they were doing every step of the way.

Negative experience: I came to this office in a lot of pain expecting treatment. What I got instead was delay, conflicting explanations, time lost from work, and a situation that became so unbearable I ended up at an emergency dentist. I took time off work to come here while dealing with significant tooth pain. I was given pricing information that was not explained clearly enough for me to make an informed decision, and then at a later visit the explanation seemed to change in a way that left me even more confused about what I was actually being expected to pay for and why. While all of that was happening, I was still in pain, still waiting, and still trying to figure out what I was supposed to do next. Dental insurance is already enough of a joke without having to deal with confusing pricing, shifting explanations, and wasted time on top of it. When you are already hurting and trying to make the best decision you can, the last thing you need is to feel like nobody is being straight with you. Because of how this was handled, I ended up going even longer without getting the tooth pulled and eventually had to go to an emergency dentist to have it removed. Even that was not the end of the work I still need done. I look at some of the glowing reviews for this office and honestly wish I had walked in on one of those good days, because the experience I had felt completely different. I did not feel cared for, helped, or given the level of clarity and professionalism you would hope for when you are in serious discomfort and trying to make decisions about your health and your money at the same time. This review is not written out of spite. It is written because people deserve to know that not every patient experience here appears to match the polished image in the positive reviews. Mine did not. I left feeling worse off, more stressed, and less trusting than when I arrived. Save yourself the trouble. Do not go here. Find someone else.

Fantastic experience: My son Riley Smith was well taken care of by the dentist and staff at Coast Dental Merritt Island location!!! Thank you very much!!!

Fantastic experience: I really love this dentist Dr. Felipe ,the place is never crowded ,and the staff is really friendly ,the bathroom is very clean , Dino Sclafani

Fantastic experience: The best experience I've ever had. The whole staff is caring and make sure you are taken care.

Fantastic experience: Totally through exam with extremely complete explanation of all work to be done along with cost for each item. Totally satisfied with Coast Dental.

Fantastic experience: Hygienist was awesome. Polite and personable.

Fantastic experience: All I have to say about Coast Dental on Merritt Island is: Thank you. Today, I had a tooth pulled — a molar that had broken a while ago. It broke because I had not been going to a dentist for regularly checkups. Over time, I developed a severe dislike for dental appointments, which, as everyone knows, only turns into painful and expensive emergency issues. I went last week for my first appointment and returned today to have the extraction done. I cannot even begin to explain how amazing the experience was. I felt no pain at all, not even from the Novocain needles. Dr. Edwardo and Tyechia were so wonderful. Their kindness was evident from the moment I stepped into the office and continued throughout the entire visit. It went so well I couldn't believe it when they said it was all done! I have definitely found my new dentist. They were, and continue to be, amazing, and not just them...everyone I've met so far are wonderful. Thank you!

Fantastic experience: Had to have a crown put on today. The dental assistant is so nice and the dentist is nice and professional. Always a good experience.

Fantastic experience: Very gentle, thorough cleaning and very accommodating to my schedule

Fantastic experience: Awesome staff. Amazing service. Super happy!

Fantastic experience: i recently got my tooth pulled out. Ty she was amazing , made me feel comfortable. Rubbed my hand during it and made me feel safe and in good hands. Without ty i wouldn’t have been able to be calm enough to control my breaths. A real good experience for my first tooth extraction!

Fantastic experience: Hygienist made a much dreaded procedure go very well without pain. He explained step by step what he was going to do.

Fantastic experience: I love the work coast dental did I have beautiful teeth

Negative experience: 3 months after my appointment I now have a bill for $120.50 and they are sending me to collections over it. The bill was for services I did not get (flouride treatment) and for xrays that were covered by my insurance. Be weary of the office and billing department, when I called to get some clearifiaction they were not nice.

Fantastic experience: The office staff are knowledgeable, efficient, and kind. The dentist and dental staff are very knowledgeable and efficient. They answer any and all questions. I will never go anywhere else.

Negative experience: I had a terrible experience at this dental office today. I scheduled my appointment a week ago, and at that time they checked my insurance and ID and confirmed that they accepted my insurance. My appointment was set for 11:00 AM, and I even received a reminder message just two hours before. When I arrived, they suddenly told me they don’t take my insurance and claimed they had been trying to call me to inform me. That’s simply not true—I did not receive a single phone call, voicemail, or text message from them about any issue. The only communication I got was the appointment reminder. To make matters worse, the lady at the front desk was extremely unprofessional and just terrible to deal with. Instead of trying to help or clarify the situation, she kept arguing with me and insisted they had contacted me, even though I clearly had no record of any calls or messages. Her attitude made an already frustrating situation even worse. This was a complete waste of my time and very unprofessional overall. I will not be returning, and I definitely do not recommend this place to anyone. they don't even deserve the star.

Fantastic experience: I must say, I’ve visited many dental offices over the years, and this one is by far the best. Dr. Felipe is exceptional. I went in with severe tooth pain, and he quickly identified that the issue was actually my gums. He gave my teeth a thorough cleaning, provided a mouthwash to use for two weeks, and showed me the correct way to floss. I just returned for my follow-up, and my gums are so much healthier. The front desk team is also amazing—so friendly and knowledgeable. The other dentist in the office is fantastic as well. He’ll be fixing a cracked tooth I have by placing a crown instead of removing the tooth, and I already have that appointment scheduled for February. I’m actually excited to get it taken care of! I highly recommend this dental office. Truly the best.

Fantastic experience: The staff there are amazing! They make you feel very comfortable, especially if you have high anxiety seeing a dentist.

Positive experience: Got a deep clean due to gingivitis. It's making a difference. Hygienist is great

Fantastic experience: Everyone in the office was very nice very gentle and the dentist. And my hygienist was fabulousHe was fantastic. I truly believe I found the right place for my dental work thank you Coast dentist and all your staff.

Fantastic experience: I went to this office because I needed to have a dental implant completed, that had been started by another dentist out of state. The whole team was very professional and friendly throughout. They looked after me really well, explained everything and it was a seamless experience. Great team!

Fantastic experience: I had a great experience with Coast Dental. I've never waited more than 15 minutes to be taken back to a room and the dentist is always very time efficient and kind.

Negative experience: Jan 23, 2026. I did not allow the dentist (Mr. Eduardo DMD) to pull my tooth. I wanted a second opinion. Mr. Eduardo also got up set when I touched his laptop to see my x-ray. When I went back the next day for another x-ray, he would not attend my dental needs and told me to go some where else. Mr. Eduardo convinced the Dental Assistant and the Office Manager to do the same and not attend my dental needs. I also find the Dental Assistant unprofessional in the matter she talks to coastal dental clients. -too HoodRat in her tone.... I'll be looking for another dentist. FYI I was coastal dental over 4yrs. This office need District Management attention ASAP.

Fantastic experience: The staff is super nice and very helpful. And I never have to wait long fory appointment. Highly recommend.

Fantastic experience: I am terrified of going to the dentist but the staff there were amazing! They were all so so sweet and made me feel so safe and welcome! I got a cleaning and a filling and they were both done quickly and smoothly with little to no pain! I am extremely happy with my service there! Never felt so safe and comfortable at a dental appointment!

Fantastic experience: I know it was busy there but I was glad to see my people from Merritt Island & appreciate Susan who is always diligent in her work. Hope all is well with the Doc too!

Negative experience: Go somewhere else unless you want to be nickel and dimed for extra money at every turn. My insurance covers cleanings x rays and exams 100% but this dentist wanted additional money to pay for stuff that’s already covered by insurance. I had a 9:30 am appointment but they wanted me to wait until 11:30 for the cleaning. Instead I walked out and will find a more reputable dentist.

Negative experience: This was the most disappointing exam and billing I have ever experienced. After my initial exam I was presented a video with the dentist instead of an in person exam just they could charge for seeing the dentist. Totally weird. I was then told I would need to come back, which I did later that day. During this visit I was told my cleaning would be $1000 out of pocket and I had insurance. I was apprehensive but agreed because I needed the cleaning. Upon leaving they made an appointment for a couple months later to have an in person exam with the dentist. I got the charges from this visit, where they filed another $2200 for my insurance to pay. Never in my life have I paid that much for a CLEANING! Today I just received another bill for $64. I paid this too. Needless to say I cancelled my upcoming appointment and told them I would be going somewhere else. I can’t remember the last time that I have been so scammed from a dentist office. I would suggest anyone going to this office to be aware of this insane stuff they pull here.

Fantastic experience: The front of the house staff was professional, friendly, extremely helpful. The dental hygienist gave me the best teeth cleaning I’ve ever had. The dentist was knowledgeable, helpful, and truthful. I have found my new dental service, and I am extremely happy and grateful for them…

Fantastic experience: JOAO has performed my last two dental cleanings, and he really is the best. He has silky hands and is very professional.

Fantastic experience: Had major dental work and the experience was excellent every step of the way.

Fantastic experience: Had an issue that needed to be addressed immediately. Was not an established patient, yet I was able to make an appointment and be seen same day. Was able to have the tooth evaluated and taken care of that day. No multiple appointments needed! Everyone in the office was happy and helpful. Aside from the unpleasantness that brought me there, my overall experience in the Merritt Island office was excellent. As of today, 10 out of 10 recommend

Negative experience: They lied to me about the cost of services. I was given a sheet with total amounts that I would have to pay. I paid the entire amounts after each visit. Weeks later they sent me emails demanding hundreds of dollars. They were impossible to get ahold of on the phone. I will not be coming back for services in the future as they can not be trusted with their billing practices. Reading previous reviews now and I should have never gone here. Clearly there is a big pattern where they are lieing to patients and double billing them! Fraudsters!

Fantastic experience: The Merritt Island location is absolutely wonderful! The staff goes above and beyond to answer questions, making a dental visit not so scary. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ Ten stars!

Fantastic experience: Coast dental did a great job. The front desk was truly friendly and cared about my budget. The dental hygienist was very thorough and my teeth felt great afterwards. :)

Fantastic experience: I have done two cleanings with Jay Bruniera, and suddenly my gingivitis is under control! He really gave me amazing tips in how to brush my teeth and how to floss properly, I am very happy with the service.

Fantastic experience: I had a excellent visit with the new hygienist Jay. He did a fantastic job, as I've never had a cleaning done as well as he did it!

Fantastic experience: I enjoyed the staff and the dentist and his assistant very good and kind. Waiting on my dentures and I’ll let you know.

Fantastic experience: Coast dental is amazing. The staff is just all around great. Everyone is always in a great mood and so helpful and knowledgeable. If you need a dentist, I highly recommend you go to coast dental! They take insurance of course and those of us who don’t have insurance they have great payment plans it’s awesome really. You can tell they actually want to be there and the service is not just quick and efficient but they do great work as well.

Fantastic experience: Had a great experience at Coast Dental in Merritt Island. I was helped by Jay, who was professional, efficient, and made the whole process easy and clear. Really appreciated the attention to detail and the respectful treatment. Definitely recommend.

Negative experience: A shout out to the receptionist and the office manager, because they are the only people that seem to know what is going on in their jobs. The Assistant and the "Doctor" are terrible!,  mistreating the patients, not listening and making you feel inappropriate for having questions about your dental treatment plan. It is terrible the way they treat patients here. To the person that reads this from corporate, I will answer you now. The Doctor here is been here for ages as you say, and no, he won't make you feel welcome, he is there not to help you get better, and he does not care to treat you as a human being.

Fantastic experience: I can't say enough about how kind all of the staff at Merritt Island Coast Dental are, especially Tyechia and Dr. Eduardo! I am pregnant and have a fainting condition. I was very nervous to have a tooth extraction. Not only did they help me to apply for a payment plan for my procedure but they made me laugh, Tyechia held my hand, thoroughly explained everything, and made sure that I was comfortable and most importantly that my baby and I are safe during the entire process between x-rays, the procedure, and numbing/medications. I am grateful to have found this location and the wonderful people there!

Negative experience: On May 29 the girl on the front overcharged me $154 , I told her that I did Smile plus in January, this plan covers 3 cleanings in a year. That appointment was the second cleaning. I went to the office to and explained what happened and I still waiting the adjustment in my account

Fantastic experience: Everyone at Coast Dental was very nice. Dr. Eduardo was very kind, a very nice gentleman. I was very relaxed, it was a very nice atmosphere. Thank you, Coast Dental. :-)

Fantastic experience: It was my first appointment the staff especially the dental assistant and the dentist himself are extremely awesome

Negative experience: Horrible place!! I went for a standard visit, cleaning, x-rays and fluoride visit which my insurance completely covers. The rude girl at the desk gave me 8 pages to fill out and told me I had to pay an additional $129. for a "first-time visit". After an unpleasant exchange, I left. NEVER AGAIN!!!

Fantastic experience: I was able to get an appointment very quick and the doctor was amazing! Office is very clean and informative. Thank you for a pain free and awesome visit. I will be back. Christine

Fantastic experience: I had the most thorough & professional dental exam and cleaning of my life today. Jay was meticulous! He’s also very friendly and goes the extra mile by taking the time to educate you on how to better care for your teeth. Couldn’t be more pleased with my visit :)

Fantastic experience: I am a new patient at Coast Dental Merritt Island. I was so happy on how I was worked with. First with scheduling and front desk Thank you Jessica for working with my schedule and help me stay ahead of what I needed. The x-ray tech was wonderful. I also want to thank the hygienist who walked me through a process of helping me get my teeth and gums to a healthy situation!! I am glad I found them :)

Fantastic experience: Jessica is very kind and helpful . She is the first person you see when you walk into the office and is always so welcoming !!! Great customer service Jessica thank you for treating me like family <3

Fantastic experience: I have been coming to this office for a few months now; Jessica at the front desk is always so nice, helpful &: always answers my questions. She is always knows my name when I come in & that means alot, you need more people like her.

Fantastic experience: This office is great. Jessica at the front desk is very friendly and helpful, and she is always wearing a smile! My hygienist Jay is considerate and thorough. And Dr. Eduardo is hilarious. Everyone here is so nice. I've been to quite a few dentists in the area and you won't find better service than here.

Fantastic experience: So fresh and so clean clean My tech always has a smile on his face, he's very attentive and force on doing a great job I couldn't ask for anything or anyone better, He is one the best technicians whoever service my mouth after that I say thank you. You're the best

Fantastic experience: I required extensive dental work before my upcoming total hip replacement surgery. I was apprehensive about visiting a new dentist. From my first visit, I was extremely pleased with the exceptional care provided by Dr. Eduardo and his staff. Their teamwork, dedication, and professionalism brought me closer to being cleared for surgery. Dr. Eduardo and his competent and kind dental assistant, Ty J., were compassionate and transformed an unpleasant experience into a stress-free one. I am deeply grateful to everyone at Merritt Island Coast Dental and look forward to continuing my care with them.

Negative experience: I use this facilities online appointment scheduling. The day of the appointment I was informed the appointment was never scheduled “on there end”. I have email confirmation stating the appointment was at the Merritt Island location On the correct day and time. Very disappointing as making an appointment through the offered link does not coordinate with office scheduling. Again, Highly disappointed and for that I will not be using this office due to this inconvenience.

Negative experience: I guess I am part to blame for this headache of an experience. I read the reviews but decided to give them a try anyway, big mistake. I'm going to spare anyone reading this the entire ordeal and just provide the highlights. Setting the appointment was relatively quick. I showed up early since it was my first visit and even though I had filled out a ton of information prior to showing up, I still had to fill out more after arriving. This was to be expected. Happens in just about all medical/dental offices. After filling out the requested forms I was left waiting for another 30 minutes or so. At this point I was well past my appointment time, despite my early arrival. Staff was friendly for the most part but seemed as if they wanted to be elsewhere. It was my first visit and I was clear before setting the appointment that I was coming in for a cleaning. Of course they wanted to do x-rays and consultations before providing a cleaning service. Fast forward about a hour and a half later, I was charged out of pocket $150 for an office visit and told that I might have to pay more out of pocket based on what they were sending the insurance company. I have 2 dental insurers and yet I was still billed an additional $84 months later. The kicker of the whole experience, I never received a dental cleaning. I visit the dentist regularly so I'm aware of the x-rays and I'm pretty familiar with my insurance coverages. When this office first mentioned doing x-rays I informed them that I was new to this office and that my last dentist had recently taken x-ray. I offered to call my previous dentist to have the x-rays sent but Coastal Dental was not interested. About a year later I'm still dealing with the additional charges despite being told that my account had a zero balance. I even went back to the office to receive a print out of my account showing the zero balance. After going to the office yet again, I am now being told that the print out showing my zero balance doesn't mean anything. From my initial visit until today, about a year later, the office staff seem to have changed 3 or 4 times. Not sure about the dentist or quality of work since I never made it to that point. I would not recommend using Coastal Dental Merritt Island or any other chain of Coastal Dental. The current office staff of Merritt Island Coastal Dental laid part of the billing blame on Coastal Dental Corporate.

Negative experience: The appointment wasn’t bad. The billing and insurance, on the other hand, has been terrible. My visit was 100% covered by my insurance and they still kept sending me bills, despite my insurance telling me that I owed nothing. I’ve had to call my insurance multiple times to verify, especially because they sent me a past due notice for a bill that I legitimately do not owe for. I’ve been in touch with this office on a weekly basis trying to get answers, but all I get is the run around. They never call me back when they said they were going to, and any “solution” involves me waiting and having to keep following up to make sure they’re doing what they say they’re doing. This office tries to double bill their patients, and is not honoring their contracts with the insurance companies. It has been over two months and they still can’t resolve the issue. The new office manager “forgot” to put my account in stasis while I’ve been disputing the bill they are continually sending me. Poorly run, poorly managed, and trying to scam patients out of money.

Negative experience: The staff I dealt with was great . The dentist was the most unprofessional joke I have ever met in my life. I cant imagine how he is still in business. It's sad

Negative experience: This dentist is a complete jerk! “Dr” Jose Eduardo won’t listen to patient concerns, unwilling to take your thoughts into consideration. Wasted my time and ended up with nothing! Supposedly getting a refund. Wouldn’t recommend going there at all! He’s cocky and self centered and doesn’t care about the patient at all!! The front desk staff is awesome though. NEVER going back!

Fantastic experience: Had a great experience at the dentist the front office receptionist was very helpful . The hygienist did a wonderful job on my teeth

Fantastic experience: The appointment was a very pleasant experience. The staff was caring and helpful, the office clean and modern. To summarize I was very pleased.

Fantastic experience: Very good experience for my wife and me. Very prompt, appointment was on time. The procedure was thoroughly explained. We were very satisfied.

Fantastic experience: Every time I go to Coast Dental I have good conversations with the staff and a good laugh. They are informative and take good care of me. Coast dental in Merritt Island is great!! Thanks guys!

Negative experience: The woman who did the x ray was sweet, but otherwise this office is a joke. I need a molar pulled and was very specific on the phone as to what the problem was. After X-rays and seeing the dentist they said they don’t do molars and had to refer me. Then when I found a dentist who could see me, they were unresponsive about sending the X-rays for the referral so I had to pay another dentist retake X-rays. Very unprofessional, no one could get them on the phone after calling for hours. Me, the front desk at the new dentist and even the costal main operator.

Negative experience: I hate this place. I'm always early to my appointments and they still have me waiting for hours to be seen. I also go a temporary crown which fell out the next day. When I went to have it re-adheared they told me that they could have me in and our real quick, but I was waiting 40 minutes before they told me one of their rooms was down. One of them told me to just reapply it with denture grip. If I could give this place 0 stars I would.

Positive experience: Love the dentist! He was so detailed and knows his work. Only downer was I waited over an hour. He did apologize so I’m sure it’s an isolated issue. Otherwise very happy with their service

Positive experience: Difficulty reaching office, Call center screwed up and didn't put my appt on calendar. Keep saying corporate hasn't signed contract with Liberty Dental so I'm paying out the butt when I shouldn't have to. Haven't been happy but what choice do I have?

Negative experience: Doreen!!!! She is The woman who does the X-rays and is the worst!!! I was already anxious and while doing my X-rays she made me feel even worse!! From the time I layed eyes on her it was COMPLETELY NEGATIVE! When I expressed to the woman who does billing that I wanted my wisdom tooth pulled Doreen immediately said what the dentist wasn’t going to be able to do.. mind you she only does xrays!! This is my wisdom tooth why are you telling me what the dentist cannot do? Secondly, she began to comment on the cleanliness of my teeth. She needed help just to get the machine up to X-ray me and also almost FORGOT to put the cape on me BEFORE xraying me!!!!! She then proceeded to make the situation which wasn’t bad even WORSE by making gestures on my wisdom tooth. I’ve never been to a doctor who makes comments and not how to do their job.. the whole time I wished my mom was there to handle her.. it was two time I wanted to just go off on her.she also claimed I had a abscess that I don’t even have!!

Fantastic experience: I love it here at Coast Dental I have been a patient for over 6 yrs each visit I’ve had a great experience, short wait times.The staff and doctors are amazing, polite, friendly, professional, knowledgeable, makes sure you’re happy with procedures and explain all procedures and listens to your concerns, I recommend this place to get all you dental work. The best place in Brevard County you won’t be disappointed. Thank you. Melinda McKenzie

Fantastic experience: Complex procedure (prep for an implant) done by Dr Eduardo and Nancy. Love these two! So glad I came here! Followup 2 wks later was equally great! We are done! What a great team!

Negative experience: I was definitely overcharged for services. My teeth cleaning was supposed to be free, but the office found ways to add extra charges by using billing codes that required co-pays in addition to what the insurance paid. As charges ($119, my part) kept adding up for just an exam and X-rays, I canceled my cleaning which was going to cost me an additional $56 to $67. I learned: get a predetermined bill before sitting in a dentist chair. Sadly, it's all about money and how they can find extra charges to bill the patient. I was another patient stuck in a system between the insurance company and the dentist. I tried to be smart, but needed to be smarter still.

Negative experience: On October 3rd 2024, I went to the office located in Merritt island to have a procedure done which included a full upper extraction on my upper teeth, a bone graft and an immediate partial put in. I am absolutely traumatized by the events that unfolded during this procedure and they are as follows; The procedure started by Mr Eduardo numbing my gums to extract my upper teeth. I had already expressed to the staff my anxiety and concerns prior to my appointment, in Which they prescribed me Valium to take before the procedure. I complied and took the medication and expressed to him while in the room as he was starting the procedure I was still having fear and anxiety. As he is extracting the teeth, he tells me to raise my left hand if I am feeling to much discomfort. I did so multiple times of the duration of 2.5 hours this procedure took and he did not address my concerns and ignored the gestures I was making along with verbally expressing my pain. so while he is pulling the teeth I am moaning in pain and tightly squeezing the chair I am currently laying in and the whole procedure he is telling me he is going to stop the procedure if I don’t stop “crying like a baby”. I simply asked him to apply more numbing medication. After all of the teeth are extracted, he is inserting a bone graft, the numbing medication had not been read-ministered for quite some time so I asked him to please apply more medication. He  ignores my requests and finished the graft, he then proceeds to suture up my gums. Still in a lot of discomfort and pain, after these processes are completed it’s time to insert and fit the immediate denture. While we are trying to insert the denture it obviously was too big, and not fitting correctly. Mr Eduardo forcefully grabbed the hair on my head and pulled me back down to lay down on the chair, I began gagging and throwing up to the point where I was choking in my vomit. I asked him to stop and he started screaming at me to close my mouth and bite down while I was throwing up and gagging also saying “if I had taken care of my teeth when I was younger I wouldn’t be going thru all of this,” which I also expressed to the staff prior to the procedure the reason behind me needing this procedure was because I was in a motorcycle accident when I was 9 years old and had a partial in my mouth since then. I asked the assistant to have my mother come into the room so she could witness what was happening and Mr Eduardo said no she wasn’t allowed back to the room, but my mother was waiting by the entrance of the room listening to everything that was happening and heard the whole thing unfold. I begged for them to let my mother come back to where I was and it was this point my mom heard enough and came into the room and Mr Eduardo told the assistant to dismiss me and he left the office leaving the assistant myself and my mother alone in the office. I assume he left and went home because he was nowhere to be found. He left without finishing the procedure and no care about me what so ever. I would like to speak to someone personally to help me with this situation I am distraught, and would like to per-sue this case and do whatever in my power to make sure this is handled appropriately and he is held accountable for his actions

Negative experience: Recommend avoiding the headache, the “initial visit” is a set of three separate appointments (an hour each) where you don’t actually even get to see a dentist until the last appointment. They also bill you directly and make you contact your insurance for coverage. Go somewhere else and save yourself the time and money

Positive experience: Very caring staff. Got me in on an emergency issue within hours. I will be going back for any future dental issues. Thanks yall.

Negative experience: Scammers, overcharge and don't return the difference. They ignored my request and a request from the insurance company that also confirmed that they owe me money.

Negative experience: Going to travel an hour just for the receptionist to LIE and tell me she called me in the morning about them not taking my dental plan anymore , wasted an hour travel along with gas for no reason , FIRE HER FOR LYING ! I didnt have no missed calls or voicemails

Fantastic experience: I have been there twice and they have been good experiences that staff and service so far as been great and the dentist service was a good experience and understanding. Great job everyone see you on September!

Negative experience: BEWARE! Our company has dental coverage through Delta Dental. They charged my wife for a deductible and for diagnostic and preventative, both of which are covered by our plan. My wife went back to their office with a copy of our insurance plan and the person she talked to just shrugged and said she couldn't do anything about it. Take your business elsewhere; Coastal is either dishonest or incompetent. Edit - My review got a canned apology from Coastal but no offer to fix the problem. They are dishonest.

Fantastic experience: They were all very nice ! Made my little one feel very comfortable. Highly recommend Coast Dental Merritt Island.Very good with children.

Negative experience: Very unprofessional as soon as you walk in the door. You hear all the employees personal conversations while waiting to be seen sorry I don’t want to hear about your baby daddy problems while I’m sitting waiting to be seen. Rooms are so outdated and the chairs are falling apart and shaky. What really annoyed me is they push you keep telling you what you need no I came for cleaning that’s it. Don’t like the fact you fill out paper work at check in then when they call you back with the doctor they show you a paper and then tell you what you owe you should have explained all that as I was checking in and signing in not when I get called back. Felt rushed for sure too because they were trying get people in and out so they could go home early one staff member said. Will not be returning.

Fantastic experience: Joel, my hygienist is excellent and all the staff is great. Justin, the office manager was very friendly as well. Recommend this dental office.

Negative experience: I went in for my first appointment May 6th 2024 they did x-rays and then the dentist wouldn't do anything because I cannot wear safe you goggles because it's a seizure and migraine headache trigger for me. And in all my 53 years of going to dentist I have never been asked to wear safety goggles. The dentist refused to treat me and demanded I get a medical release form signed before I make my next appointment. I went to my cardiologist they sent over the medical release form and also sent me a copy. I then called Coast Dental spoke to one of the receptionist who confirm that the fax was received we went over the medical release form and all the other documents that were sent and she stated that the medical release form had all the information they needed on it and they appreciate all the other information that was sent with it. I then made The appointment for today July 9th 2024 arrange for transportation since I am in a wheelchair and legally blind and once I get there I'm told that they didn't receive the medical release form. Then I'm told that they did receive it but it's missing information. When I asked what information it was missing Angel rudely told the other receptionist not even talking to me directly but said that the form was missing what medications I could take before and after and a list of all my medications. Knowing that my cardiologist is sent over a list of all my medications because I'm on so many medications it cannot fit in a little area that they provide. Luckily my ride did not leave I was able to get back to where I'm staying and I called in and spoke to the office manager believe he said his name was James and instead of addressing the issue of poor customer service he charged it on me that he's not going to be talked to in a tone or be disrespected or have his office staff be disrespected because I'm upset. Unfortunately this is the only dentist office that is in network for my insurance so I have no choice of going someplace else. I also asked to speak to James's manager and he said that he would reach out to her but doesn't know when she'll call me back. Even more great customer service. Suggestions for new patients. Make sure you have copies of everything before you even make your appointment and have everything directly faxed to them at Coast Dental and call and make your appointment at once you confirm they received everything and save time and call the day before to confirm they have everything at once more and if they're missing anything you should print out the copy and bring it but depending on how they are feeling that day they may refuse the documents because it wasn't sent from the doctor's office. Update 07/12/2024 I still have not heard back from general manager or owner regarding the discrimination and racism and lack of professionalism in their Merritt Island location. I also called and filed a complaint with their member services number.

Fantastic experience: Dr. Eduardo and his assistant Mrs. Jackson were second to none. Extra care was given to to make me feel at ease during my implant surgery.

Fantastic experience: Dr. Eduardo is a superb above and beyond dentist! I went to his clinic at Coast Dental, Merritt Island toothless then I came home with tooth. My old tooth broke down so I asked him what could be possible to replace it. He gave me 3 options with very clear explanations and I picked implant. He did a great job. I highly recommend him to some other patients. And also Tyechia Jackson did a very good job as his patient care coordinator. Good team!

Negative experience: I saw this office in November over a broken, infected tooth needing extraction and left the office with antibiotics only. The antibiotics helped temporarily and I finally broken down and called right at 8:30 to schedule an emergency extraction and was told the operator couldn't get into the Merritt Island calendar to schedule me so she asked to schedule me an appointment at the Melbourne/Titusville locations instead even though the insurance information I provided was MCNA and the only location that accepts that insurance is the Merritt Island location. She then scheduled me at Melbourne for 3:30 without telling me the wouldn't accept my insurance and sent me my forms for the appointment. I filled out the forms and returned them immediately around 9:30am and wasn't contacted until 1pm by the Melbourne staff to inform me they were cancelling my appointment without my permission because they don't accept my insurance. She informed me I should call the Merritt Island location to reschedule so I did. Was then told by another operator that the soonest appointment for the extraction would be the following Monday (6 days from now) and when I get asked if that was the soonest emergency appointment he corrected himself and stated he could do the following morning at 10am at this point I cancelled altogether and called every nearby dentist to see if anyone could see me today because I absolutely could not go another night in this level of pain. Shout out to Ocean Breeze Dental they saved my life today and saw me within the hour. I'd rather pay OOP than ever go back to this office.

Negative experience: Absolute worst patient care and experience. They put a crown on my wife's tooth that was too large and created a gap and discomfort. We tried to contact the office, the corporate patient experience team, and we could not get a response from anybody. We even sent an x-ray and letter from a specialists showing the sloppy work. They still refused to respond and we had to pay for the procedure a second time. We disputed with all parties and they said the resolved the matter but the truth is we could not even get them to call back and try to work through it. This is a large service organization and they focus on production vs quality of care. We would not recommend this company especially if you have less than favorable insurance.

Negative experience: I Do not recommend this place to no one they act really nice on the phone till u get in there they tell u one price then they switch and say your insurance didn’t pay for something from your last visit but we don’t know what it is they don’t send us that Documentation they just deny the claim I had to pay out of pocket over 700 dollars and after talking to my insurance company and they called coast dental they told them oh she has a credit with us after getting off the phone with my insurance I called coast dental back and said you told them I had a credit she said No with a attitude I said You did not owe a balance and why would u have your insurance calling us I told u they did not pay for some of the sevice u got and hung the phone up the Denist guy Jose Eduardo is so rude and in such a hurry I have witnesses them in the back talking about people once they leave I’m telling u know shop around and find another place besides coast dental it will be well worth it and u will definitely thank me later

Negative experience: Cannot be trusted. Crowns installed by them have trapped food that cannot come out. My mouth is ruined! I had an appointment for 830am. Because I didn’t confirm before 330 yesterday they filled my spot with somebody else and told me I had to come in 1140am. No other medical place does practices like this.!!!!

Fantastic experience: I like my Doctor today he was great He was very nice to me. I was scared at first but he made me so comfortable thank you. I want to Thank you so much ❤️

Fantastic experience: Everyone at this facility was great. The Dentist was extremely gentle; my pain level during the procedure and now, has never risen above a 5. Ms Jackson was a great comfort for me Thanks for your wonderful service.

Negative experience: I just had a HORRIBLE experience at Coast Dental on the island. Scammed me into getting X-rays I did not need and charged me for them, refused to hand them over to me (I had to go back and sign a piece saying they can send them to me, but it will take up to a week, the receptionist hung up on me), and then refused to give me a “regular” cleaning that my insurance covers— because they want to up-charge me for a more expensive one based on the VIRTUAL doctors recommendation. ON TOP of all of this, I was there for 2 hours and didnt even get a cleaning and saw a virtual dentist. So unfortunate. This is a scam, do nor recommend this place at all.

Negative experience: By far the most artrocious experience I have ever witnessed. My husband has severe PTSD and dentists are a huge trigger. It has been over 10 years since he has been to a dentist due to this. After a molar broke two years ago, he has avoided going anywhere to get this taken care of. Finally, the infection has gotten to a point where I was able to convince him to go somewhere for help. Come to find out this practice does not allow anyone but the patient back to see the doctor. My husband immediately began to panic and we told the staff about his PTSD and that he would not go through with this if I could not come with him. I told them it was a miracle he was even in the office. First, we were told I couldn't come back due to HIPPA and that I couldn't hear what the doctor had to say. We informed them I was his wife and my husband offered to sign a form allowing me to be informed of his medical information (which we've done before at other medical offices). Next, it was blamed that I might hear another patient's medical information and for this reason I wasn't allowed back. Finally, we were told that I could not come back because this was the doctors preference and he needed room to work. We asked if they would be able to handle my husband having a complete panic attack back there? They shrugged their shoulders. At first we walked out of the office and my husband sobbed into my shoulder that he needed help with this tooth. My husband eventually went back into the office and agreed to the x-rays and to talk to the doctor at the very least. He went back, and when the doctor came in to speak to him, he told him that this was his practice and he could run it however he wanted to and if my husband didn't like it then he could go somewhere else. I am all for a business to run how they want. I was a small business owner myself for four years. But how about a bit of empathy and compassion? You have a man who is clearly freaked out and upset, you've been informed he has PTSD and this is a trigger. I have honestly never been so disgusted in how a medical office has handled this. No compassion, no understanding. Once I got him in the car, he was in tears, as was I, because of how this appointment went. In the end, he was referred to an oral surgeon and prescribed antibiotics. My husband is allergic to penicillin. When they were writing the prescription, this allergy was reconfirmed. They then asked if he could have amoxicillin. Amoxicillin is part of the penicillin family. My husband asked them this, they acknowledged it is part of the penicillin family and perscribed him something else. I even reconfirmed this with the pharmacist later on when I went to fill what ended up being prescribed. It concerns me that they knew of his allergy, but still we're discussing perscribing him something within the penicillin family. I have no idea how I am going to convince him to go to the oral surgeon after this experience. Frankly, this experience just reinforced this trigger. I am so incredibly disgusted and dissapppointed. My role is to be my husbands advocate and we were refused that ability. In the future, please advertise that you will not accommodate individuals with mental disorders that require accomodation.

Negative experience: Had to go home from work after being left in so much pain from sores that developed in my mouth after just getting x rays here. They happen to be in the exact places the guy was placing the little x ray tool or may I say, stabbing in. It’s one of those things that you bite down on and hold while they take pictures. I kept telling him that it hurt extremely bad and it made no difference. At one point he even started fiddling around with something and walking around, leaving the x ray tool in my mouth for what felt like forever. In the moment It was extremely painful, and continues to be. I went in for minor tooth pain and the treatment they suggested was a special cleaning that was almost four hundred dollars and to get my wisdom teeth out (which I’m sure is way more) How can anybody drop that much money at the dentist? Of course I had to leave, sad that I couldn’t afford the treatment. Now since the appointment I haven’t been able to sleep or eat, can’t afford to go in and get it looked at because my insurance doesn’t cover very much. So I went in for help, and came out worse off. On top of that, instead of seeing a real doctor, I talked to a tela health doctor. The whole place is just sketchy, I would avoid. The dentist assistants/ hygienists or whoever actually did the x rays were strange and it felt like they were car salesman, trying to upsell things to my husband and I. Made us feel weird when we declined the oral cancer screening. At least the receptionists were nice lol.

Negative experience: Horrible, first there was not actual dentist there, then even if you have good dental insurance they will force you to get added x rays besides the full mouth so you have to pay out of picket and if you won't they won't see you. Just a big rip off STAY AWAY!

Negative experience: Horrible experience with front office, January 2024. They had my child completely numb for surgery to remove bones from well of mouth when doctor's assistant came into room asking for payment. We had been told prior that all approvals necessary were in place. After paying in full they proceeded with surgery. Front office didnt submit claim to insurace for weeks and lied about doing so. The front office lies repeatedly to clients and their advocates. There is more to this story. After dentures were made and on the day they were picked up (2 weeks ago) they didn't fit right on the bottom. The doctor & his assistant insisted she needed to become used to them and made an appointment for her for 2 weeks later specifically to address the lower dentures not fitting securely. When she arrived for today's appointment they said there's nothing they can do. That's reprehensible and unprofessional. Clearly, they just intended to bill Medicaid for another appointment. This will be reported to Medicaid Fraud Department.