Cosmic Kids Dentistry
Horario de apertura
- Domingo: (closed)
- Lunes: (closed)
- Martes: 8h-17h
- Miércoles: 8h-17h
- Jueves: 9h-17h
- Viernes: (closed)
- Sábado: (closed)
Nuestro comentario desde Best Dentists Club sobre Cosmic Kids Dentistry:
Un Espacio Pediátrico Pensado para la Tranquilidad y las Sonrisas
Los pacientes destacan con frecuencia la atmósfera acogedora de la clínica, que se aleja de la estética tradicional y se centra en crear un entorno seguro para los más pequeños. Las instalaciones incluyen zonas de juego, decoraciones lúdicas y pantallas con entretenimiento para mantener la atención y el descanso de los niños durante las revisiones. Este enfoque permite convertir las visitas al dentista en una experiencia positiva, con múltiples familias confirmando que sus hijos llegan a esperar con ilusión sus citas periódicas.
- Ambiente diseñado para la infancia con elementos lúdicos y distractores visuales
- Estrategias enfocadas en reducir el temor odontológico mediante explicaciones claras y técnicas de relajación
- Un espacio que fomenta la adopción de hábitos de higiene bucal desde temprana edad
Atención Clínica Adaptada a Cada Edad y Necesidad
Aunque su especialización se centra en la odontopediatría, el equipo atiende a pacientes de todas las edades y personaliza su abordaje según las necesidades de cada caso. Las reseñas resaltan la solvencia del equipo clínico, reconocido por sus diagnósticos precisos y sus planes de tratamiento detallados. Se mencionan con regularidad procedimientos de prevención, restauradores, extracciones y atenciones de urgencia. Asimismo, se valora mucho la paciencia y la capacitación del personal para trabajar con niños que presentan necesidades especiales o sensibilidades sensoriales, adaptando el ritmo de las intervenciones a cada perfil.
- Servicios dentales integrales que abarcan desde limpiezas preventivas hasta tratamientos reparadores
- Manejo experto de la ansiedad dental y opciones de sedación cuando son recomendables
- Atención inclusiva y especializada para pacientes pediátricos con necesidades especiales
Agilidad en la Programación y Transparencia en el Tratamiento
Las familias suelen valorar la eficiencia operativa de la clínica, especialmente cuando requieren coordinar citas para varios hijos o necesitan alivio inmediato ante una emergencia. El equipo suele gestionar accesos rápidos en casos de dolor agudo o lesiones, proporcionando soluciones inmediatas y pautando los siguientes pasos con claridad. La comunicación se describe como directa y abierta, con el personal dedicado a detallar opciones, presupuestos y coberturas aseguradoras antes de iniciar cualquier procedimiento. Además, la disponibilidad de planes de membresía interna y facilidades de pago permite a los usuarios gestionar su presupuesto familiar con mayor tranquilidad.
- Programación optimizada que facilita visitas simultáneas para hermanos
- Respuesta ágil ante urgencias odontológicas con orientación inmediata
- Explicaciones detalladas sobre costos, seguros y alternativas de financiamiento
La Razón del Compromiso Continuo de las Familias
El consenso entre los pacientes refleja una práctica que ha logrado consolidar la confianza mediante una atención constante y cercana. Muchos usuarios con años de seguimiento describen a clínicos y asistentes como parte de su red familiar, valorando especialmente la coherencia en la calidad del servicio. La combinación de un entorno distendido, la competencia técnica del equipo y la disposición administrativa para priorizar el bienestar del paciente ha consolidado una base de familias fieles. La clínica sigue siendo recomendada no solo por su dominio en el cuidado infantil, sino por su dedicación a transformar cada visita en un paso firme hacia la salud bucodental a largo plazo.
Cosmic Kids Dentistry: Opiniones
Las opiniones son de sus autores. No verificamos que quien las escribe haya sido cliente.
Opiniones en Google
4,7 de 5 sobre 309 opiniones
Experiencia fantástica: Cosmic Kids comes thru for my grandchildren every time. The kids are seen at the same time which makes my life much easier. I recommend this dental facility to everyone!
Experiencia fantástica: I take both my kids here and recommend them to any families with children of any age.
Experiencia fantástica: It’s always a good time when going to Cosmic Kids Dentistry. They’re kind and Dr is awesome and my daughter is comfortable going here.
Experiencia fantástica: They are all so good with kids, my 3 yr old granddaughter said she loves the dentist and asked to come back again tomorrow. Highly recommend.
Experiencia fantástica: Cosmic Kids Dentistry is the BEST. Very friendly staff. Very efficient. All four of my children go at the time and it always goes very fast. My kids are never scared and always smiling when they leave.
Experiencia fantástica: Our kids love Dr Chapman! Highly recommend him for any family.
Experiencia fantástica: Making an appointment was smooth and easy, got in with in a week. When we arrived they seen us and took us back right away. It was our toddlers first time at the dentist; Ellen went above and beyond making sure she was comfortable and not scared. Talking her through each step. Overall It was a great experience and we can’t wait to come back! Highly recommend Ellen & Cosmic Dentistry
Experiencia fantástica: Love this office. They're always quick with getting my boys in and out and always pleasant every time were there
Experiencia fantástica: Excellent!!!! My little one felt very comfortable. Dr and staff are very nice. Happy to have found this dentist.
Experiencia fantástica: I have had nothing but great experiences at this office. Everyone from the front desk to the doctor is super professional and wonderful. I would recommend this for all ages not just kids.
Experiencia negativa: Dont tell us to be there at 640 if you are going to make us wait for an hour to be seen. Also 95% sure they lie about cavities and the severity of them. Somehow in 6 months you can go from perfect teeth to needing to be put under to work on teeth.... suurrreeee.
Experiencia fantástica: They got my son in first thing this morning. He was having A lot of tooth pain they seen him quickly and gave me a quick treatment plan. The staff and the dentist were great . Glad we came back. Experience was amazing.!
Experiencia negativa: Worst experience. Gave insurance card a month before scheduled appointment and they waited till the day before appointment to say I would have to pay out of pocket because of there not being a 1 800 number for verification. I have laid this insurance card down across America...literally I work on the road and have always heard what great insurance I have. Unprofessional actions and very rude receptionist who only texts you for information. I would pull out my own teeth before sending my kids to this place
Experiencia fantástica: Our first visit to Cosmic Kids Dentistry with my 4 year old blew me away. Everybody was super friendly and efficient. Itzel was super gentle and warming, making sure my son felt comfortable. We look forward to our 6 month visit!
Experiencia negativa: changed to one star totally uncomfortable not informative experience felt more judged than anything an truly you should not make anyone feel that way you don't know their situation the one office staff had acted really short an just not communicative at all almost like she just didn't want to do the job the other lady was great the dentist didn't really tell me much other than we will set up a treatment plan didn't tell me what it would consist of I expect more detailed information if people are going to see my kids we had already waited years to be seen on top of the fact we just moved here I had already gotten the run around at my sons prior dentist as well even though we knew 3 months ago what was needed an still waited months to be seen before coming here. the experience is awkward an uncomfortable we definitely sought out second opinion for treatment. please do better an be better organized asking for insurance cards through text was the first initial red flag for me.
Experiencia fantástica: Kimberly Souza in the office is just great to work with! She was so kind and patient with me when I had questions pertaining to scheduling, paying, and filling out the paperwork for my daughter's dental work. I also forgot a travel coffee mug there, and she went the extra mile to get it back to me. Thank you Kimberly!
Experiencia fantástica: Called today to be removed from their office since we are in search of a special needs dentist and the wonderful women named Kimberly helped me out! She was so professional and knowledgeable! So thankful for the positive attitude!!
Experiencia negativa: Called to schedule a new patient appointment. Kim was very rude and short when I asked for more information. Not a good first impression or way to conduct business.
Experiencia fantástica: My 3 yo had his front teeth crowned due to chipping them from a fall. The anesthesiologist, Matt Wall, was amazing! He thoroughly explained the procedures and made us feel comfortable about putting him completely under. EVERYONE in this office is wonderful. Definitely reccomend!
Experiencia fantástica: Friendly caring staff, my son was in extreme pain and they were able to fit him in that day for an appointment, as well as do the procedure. I am so thankful for Cosmic Kids Dentistry!
Experiencia fantástica: We switched dentists because of problems with the last one. We had a good experience so far with cosmetic kids, The staff was friendly and the dentist was great. Helpful and answered all my questions.
Experiencia negativa: the doctor injected anesthesia and refused to treat the child's tooth. the child did not twitch and agreed to be treated, the doctor refused all my persuasion, explaining that the child might not allow the tooth to be treated. we ended up getting anesthesia and no treatment. my conclusion: the clinic is suitable only if the child is sleeping, the doctor does not tolerate the slightest discomfort. must give credit, the clinic is beautiful and has a lot of entertainment врач вколол анестезию и отказал лечить зуб ребенку. ребенок не дергался и был согласен лечиться, на все мои уговоры врач отвечал отказом, объясняя тем, что ребенок может не дать лечить зуб. в итоге мы получили анестезию и не получили лечение. мой вывод: клиника подходит только если ребенок спит, врач не терпит малейшего дискомфорта. должен отдать должное, клиника красивая и имеет много развлечений
Experiencia positiva: Got us in early and out just as fast.
Experiencia fantástica: This is a fantastic dental office!! They got us in for an appointment quick. They were kind, gentle, patient & made my 6 yr. old feel at ease, so much so, she wanted to go back tomorrow!! You know they are doing something right when a child says they like them better than their previous dentist & wants to go back the very next day. I would refer them too anyone who is in need of dental work, child or adult they take them all. Good job Cosmic Kids, we'll be back in a few weeks for round two.
Experiencia fantástica: Loved it
Experiencia negativa: Good dentist Not very good working with parents working hours. Or school hours. The other child dentist is farther away but works later hours for the convenience of parents. The dentist at the other place has a friendly office staff.
Experiencia fantástica: My child had a check up and when they saw her tooth that the cap had come off, it showed infection-they took the time to fix the tooth issue today-thank you so much! Also it wasn’t easy calming a 6 year old, but they were wonderful.
Experiencia negativa: Apparently they were unable to prepare me for ripping all my upper teeth out 11 giving me something that supposed to resemble. I don’t know what denture didn’t educate me at all on anything. And haven’t been able to eat anything for two months now had an appointment today and apparently had offended them, so I guess I’m done there.
Experiencia fantástica: Such an amazing place! My little man has been a little apprehensive about going back to the dentist since his last visit at another dentistry. They completely turned the table about dentist appointments for him and he can't wait to come back. One happy mama over here!
Experiencia fantástica: The staff was friendly, professional, & patient while working with my young children who aren't used to going to the dentist & seeing all these tools. They took their time making them feel comfortable & showing them the tools, letting them touch them, & explaining what was happening with each step of the teeth cleaning process. Thank you guys for building positive experiences when seeing the dentist!
Experiencia fantástica: Friendly, painless dental experience with Dr. Scott.
Experiencia fantástica: Dentist was very nice and explained everything thoroughly. Dental hygienists, assistants and front desk are all amazing! My kids enjoy their visits. Thank you!
Experiencia fantástica: Love this place and the staff!
Experiencia fantástica: Professionals, pleasant and patient I will refer them to anyone that is in need of a dentist. The dentist and his staff were awesome!! Walking in I was extremely nervous for my little guy and within the first 10 minutes i knew that was a perfect fit for us. Thank you so so so much
Experiencia fantástica: Very well organized. Made my son feel comfortable. Was treated very nicely and professionally. They explained what they were doing so he would know and he wouldn’t be scared.
Experiencia negativa: This place is not good the service was terrible it claims to be a dentist office for kids but does not know how to work with children well. Will not ever come back again.
Experiencia fantástica: Everyone at Cosmic Kids are very friendly and helpful i am satisfied with the experience and treatments. Thanks you all .
Experiencia fantástica: Love coming to the dentist with Dr Chapman and Tim. Hi to Shannon
Experiencia negativa: My son had an appointment today. Got there and no one was in the office! A girl working next door came out to tell me that they have seen my patients come today but the office never opened. I was told by another person this happens often with them. I will be finding a new dentist. I received no call or text.
Tina we have been texting and calling all day to inform patients that we had to close down today due to the doctor being involved in a family emergency. Being closed is not a common thing and we would not close without attempting to communicate with all patients.
Experiencia fantástica: This place was such a pleasant surprise for a dental office. The staff was very friendly and efficient and the dentist had a calm and friendly approach.
Experiencia fantástica: They were able to get us in ASAP and the staff is super friendly and efficient. I believe we found our baby girl her first dentist
Experiencia fantástica: Kind staff, understanding, and gentle with handling my kids and their dental needs.
Experiencia fantástica: So happy they were able to take a look at my son's teeth. Dr. Scott was straight forward with my son's situation. I felt no pressure. He was easy to to talk to. The office gals were extremely helpful.
Experiencia fantástica: Best dentist in town for kids. Everyone is so patient, kind and very thorough! My kids see Dr Scott and he has always been so kind and gentle.
Experiencia fantástica: Always enjoy seeing Shannon, she is awesome at her job and I absolutely love her personality!
Experiencia negativa: When I called and made the appointment for my granddaughter I told them she had a cracked tooth, but at her appointment they just did cleaning... guess it's time to find a new dentist for my grandbabies!
Experiencia fantástica: This dentist office has been amazing since day one with our first born, now that our second born is ready they took him in on a same day appointment when our oldest was scheduled, seen them both, were and always are super amazing! Thank you
Experiencia positiva: As always, the service was first class. Thanks.
Experiencia positiva: Great hygienist very gentle and caring . The staff was exceptional and very professional.
Experiencia fantástica: My son had an accident and broke his tooth. They were able to get him in right away and get it fixed when another dentist couldn't do it and they had the best attitude about it.. great experience
Experiencia positiva: Was awesome! Just wished we didn’t have to wait 2hours 25 mins till get see her appointment at 800am didnt get in till 10:25
Experiencia negativa: Expect to wait a minimum of 30 in the waiting room from your appointment time, and don’t ask about it because they won’t give you any answers as to why they can’t maintain a schedule. I understand waiting a little but it’s every time you go in!
Experiencia fantástica: Best dentist in town, I've been going there since they first opened! I love it and can't wait to take my kids there!
Experiencia fantástica: New patient everyone is was very nice
Experiencia fantástica: Staff and dentist are very friendly and do an efficient job.
Experiencia fantástica: Very professional , very nice an helpful staff.
Experiencia fantástica: Dr. Coburn and his group are amazing! I'm so grateful for you all!
Experiencia fantástica: The best kids dental option in Lake Havasu area! Our 7 year old daughter was in pain from cavities. Cosmic Kids got her in right away. A confident and competent Dr. (who’s great with kids) explained her condition and our options. We are ecstatic that she will receive complete care in 1 visit, 1 week from now. Services are very reasonably priced for self-pay, using their “in house” membership plan. We are relieved and very grateful!
Experiencia fantástica: I brought my year and a half grandson for his very first appointment. The experience was so much fun. He had a very good experience there.
Experiencia fantástica: Very nice staff. They are efficient and give good insight and suggestions.
Experiencia fantástica: Cosmic kids got us in promptly and the doctor was very explanatory to me and my son.
Experiencia negativa: I must say and stress Shanon is absolutely wonderful! But I am sad to announce that I am leaving here and going to a new dentist in town. My reason is simple, I had an appointment, went in had my annual X-rays and it was found that I needed to have 2 teeth pulled and had a gum infection. I was given a quote and tried calling back to get the procedure set up… I was told that I would receive a call back because the dentist’s couldn’t decide who would do the work! I never heard back! I gave up and went to see another dentist and they got me in, looked over my quote and gave me their price. I said let’s do it and it was done! They did an excellent job! Cost was comparable and the service I received was superb! I am sad to leave Shannon, she has been cleaning my teeth for 10 or 11 years, but my confidence level has been shot down due to the lack of service from the front desk personnel and the dentists lack of concern. Having an infection in your mouth is very bad! Can cause many other health issues. I wanted to get this taken care of ASAP! But the support wasn’t there…. I will miss Shannon… Thank you girl for always taking such great care and concern while cleaning my teeth ❤️
Experiencia fantástica: I have loved cosmic kids dentistry since they opened up! The staff is kind and genuinely caring, the game room is awesome, plus the work done always seems good quality in my opinion. Highly recommended!!
Experiencia negativa: Dr Scott Didn't wait for my daughters tooth to be numb. the assistant had literally just put the numbing gel. He walked in and started the procedure without asking if she was nimb. my daughter Screamed in Pain and he pulled the tooth. We weren't in the room not even 10 min. and the whole thing was done that's ridiculous. I told him I know she's not numb if she's screaming he insisted she was. We are NOT RETURNING. WORST DOCTOR EVER!
Experiencia fantástica: Relaxed atmosphere with superior professionalism! Thank you for a great experience!
Experiencia fantástica: The girl was so good with my daughter, made my daughter feel comfortable while she took x-rays and cleaned the teeth. The dentist didn't come in for long, but there wasn't much to chat about a child's teeth anyway.
Experiencia fantástica: Love this place and so do our kids! Great place to take your kids♡
Experiencia fantástica: The staff, the facilities and Dr. Scott were professional and very pleasant. They answered all my questions and provided great care.
Experiencia fantástica: Dr. Chapman has always been encouraging. I have yet to have a cavity. He is super nice. Staff is extremely nice and professional. I recommend Cosmic kids Dentistry to everyone . Have been going to Dr.Chapman for 13 years now. He's like family .
Experiencia fantástica: Our kids have been coming to this location since they were 1 and 2. Now at 4 and 5, they are so comfortable with the staff. They hop right into the chair and do exactly what is asked of them. The staff are kind, gentle and caring. The positive experience with Cosmic Kids Dentistry will carry good dental hygiene throughout their lives.
Experiencia negativa: When making the appointment for my sons recommended procedure I was told it was superficial and would take 5-10 minutes. We arrived 10 minutes early, they took him back on time but then had him wait in the chair 40 minutes. It wasn’t until I told the tech that clearly the dentist was overbooked and we would come back another time that she went and got the dentist and he came in. As for the dentist, I can’t recall his name due to him not introducing himself or acknowledging my son or myself in any way, he did the procedure and then walked out mentioning something about fixing something that didn’t need it but may save my son future needle pokes and then he walked out. This is the 3rd strike for Cosmic kids dentistry for our family and we will not be returning.
Experiencia fantástica: It was quick and Kristopher liked the girl telling him "Great Job". He visits there every 6 months never a hassel with him and he brushes his teeth 2 times a day after breakfast and before bed without being told.
Experiencia fantástica: They are good with kids and make it quick and to the point. The waiting area has games which my kids love.
Experiencia fantástica: My kids love this place… from the arcade room to the doctor taking care of them. All the staff has been wonderful and helpful and made sure my kids were comfortable during their visits.
Experiencia fantástica: My kids love this place. I have 4 kids and I bring them in every 6 months for their cleaning and check up and they always leave with a little toy and a huge smile. The staff is always so nice and the Doctors are the best.
Experiencia fantástica: Every time I go in the service is great! The staff is amazing! Would highly recommend bringing your kids here!
Experiencia fantástica: Shannon is a great hygienist and really cares about her patients.
Experiencia fantástica: Great first time visit to the dentist for my 2 boys. Staff was friendly, patient, and thorough!
Experiencia fantástica: Very. Efficient and friendly staff. They have been great helping me get the fit right in my new dentures
Experiencia fantástica: I love this dentist office. They are super gentle. And with a child with special needs they really take the time to educate and help with him. Would recommend to anyone. Dr. Chapman really cares for his patients.
Experiencia fantástica: Im such a whimp when it comes to Dental work BUT Shannon does such a great job deep cleaning Im not a scardie cat!! She makes me comfortable and im relaxed with her. The girls at the front desk are always so sweet and Kind. When I see the Dr. He is very gentle and that helps .Thank you Cosmic Dental for being there!!
Experiencia fantástica: Amazing staff made my 4 yr old feel so safe and comfortable!
Experiencia fantástica: The staff was so sweet! Everyone was welcoming and kind. My three year old loved getting her teeth cleaned and can’t wait to go back.
Experiencia fantástica: Great place! Super nice!
Experiencia fantástica: This is an awesome place! They are very attentive and seemed very concerned about the patient’s welfare. They explain well and answer questions.
Experiencia fantástica: I was happy that they accept my insurance!!! I was in and out with my X-rays and cleaning and dentist check in less than an hour!! Great office and employees!!!! Won’t go anywhere else!!!
Experiencia fantástica: Always thorough and pleasant staff! They were able to get my daughter in same day when her tooth hurt. The staff were very patient and reassuring to her when getting the x-rays and the dentist took the time to answer my questions. I would recommend to anyone with a little one!
Experiencia fantástica: They are very patient with my daughter and I can tell they really love there job.
Experiencia fantástica: Very friendly, great staff, answered questions with detail.
Experiencia fantástica: I’ve been here for cleanings, extracts, root canals, fillings, and crowns. By far the best advice and honest treatment in the city. 3 dentists later in town and Dr. Scott was the only one who broke down treatment in an understanding way. The assistant Tyler made the whole experience with work done relaxing and educational. Front office always called for updates as well as reminders on my appointments. Can’t thank this crew enough. The work is top notch
Experiencia negativa: It was horrible! The Dentist INSISTS upon medicating/sedation for all patients. Poor hand hygiene for the staff. Parents not allowed in for procedure. They also restrain the child. Unprofessional all around. The dentist sends his staff to speak for him. The staff are rude. The office and waiting room do not adhere to COVID-19 recommendations. The waiting room was over crowded and many patients and family members not wearing masks. No hand sanitizer available. I am reporting them to the board of dentistry AZ. I see your response which is false. I wore a mask every time in your office. Your staff had numerous breaks in donning and doffing gloves. One should perform hand hygiene each and every time with application of gloves and removal. You are a liar. Yes, I signed for sedation but let Dr. Chapman know only if needed. It was applied not by the provider liscensed for this procedure but by the assistant. I Lao said that I wasn’t paying attention to the dental assistant because Number one she didn’t have my attention and I wasn’t expecting her to go over the procedure I expected the physician to go over the procedure which he didn’t until I insisted on speaking to him. I am still reporting you to the Arizona board of dentistry. Also the staff touch everything in the room and they’re soiled masks when in the procedure room. I should’ve taken a picture of everyone in the waiting room without masks on. Also when it came to the sedation the physician did say he wanted to give her Demirel and Phenergan and I said no and he said well what about nitrous and I said well only if she needs it but that was done anyway and she’s a very compliant patient. My granddaughter had the same exact procedure at a dental office in California and I sat there the whole time and she didn’t move and was very good without any sedation other than local anesthesia to the affected area.
Michelle, I am sorry for the experience that you had with our office. We feel the need to respond to your review and clear up some of the data you posted about. We will walk through your review and hit upon each point you listed. We DO NOT INSIST upon medicating or sedation for ALL patients, this is an incorrect falsehood in your review. We see thousands of patients annually and YES we do perform a level of sedation on SOME patients based upon a Dr.s recommendation, patient behavior, dental anxiety or level of restorative care that is needed for a patient, but we DO NOT INSIST upon sedating every patient that comes through the doorway. Our experienced staff have the knowledge and training for providing sedation dentistry with SOME of our patients. We have hundreds of kids that have received this service and parents express gratitude that we were able to complete all dental work needed without endangering or giving the child a dental anxiety phobia. The next point that you reference is poor hand hygiene for the staff, our staff is OSHA trained and follow OSHA protocols in the office, all clinical team members wear protective gear including gloves in all dental procedures. We go through thousands of gloves monthly. ALL OSHA standards are followed with each patients experience in the office as established by OSHA. Your next point is parents not allowed in for procedures, we are one of the very few pediatric dental offices in the area that allow parents into a procedure room, however we have found through years of experience that when a parent is absent from the room the child's behavior tends to be better, but we frequently have parents in procedure rooms, it is very common. Your next point is we restrain the child, thank you for bringing this point up. You are correct we use a device called a Joey Board which has soft sides that velcro over the patients body to help hold them securely and keep them safe during their dental procedure. Again this is only used with patients who have consented to a form of sedation dentistry, NOT all patients are placed on the Joey Board. The Joey Board was actually patented by one of our providers and is in use in hundreds of medical facilities across the United States for the level of safety it provides for child during some procedures. Also you will recall that during the treatment plan phase where we sat down with you and explained the procedures and how we were going to do the procedures needed, we reviewed sedation and the use of the Joey Board with you. You signed consent forms to the affirmative that you agreed with the sedation and the use of the Joey Board, again we explain this multiple times a day to patients. Again I draw your attention that you signed of your own free will to the use of sedation and the Joey Board. You then reference that we are unprofessional and that the dentist sends his staff to speak for him. Just like a medical providers office you see a nurse and a Dr. ; your dental experience was no different. You were greeted by an assistant to help get things ready for the Dr. They provide instruction, pre and post opt procedures instructions and assist the dentist. This is the same situation that you would be greeted at any dental office with or a medical office for that matter. Personally I heard Dr. Chapman come and speak direct with you and answered all of your questions and concerns. Again I find this interesting since we have you quoted as saying to Dr. Chapman, " I wasn't paying attention to your assistant so that is why I needed to speak to you." This is well documented in the chart. Our assistant was providing instruction and you openly stated you were not paying attention. You reference the office and waiting room do not adhere to COVID-19 recommendations. I am shocked by this section of your review. Each day every team member submits to a COVID-19 questionnaire, temperature check. Each patient that enters the office receives the same temperature check and questionnaire. I am assuming you will recall doing that when you came to the appointment. Our team members wear constantly KN95 masks or level 3 masks including face shields every day all day long. We DO NOT have one employee who doesn't follow this protocol, we have a zero tolerance policy for not following this as team members at the office. You reference no hand sanitizer available. Again I question this since it is in every room, on the front desk where you check in and on the desk were you check out. It is filled often and used often. They are rather large bottles and have been in place since May 4, 2020 for people to use. This was part of reopening the dental office that we had to agree with under the direction from Governor Ducey office. It was right there available for you to use whenever you wanted it. It was not hidden. I don't know what else to tell you on this matter. The lobby chairs have spacing and are disinfected multiple times per day. I find it further interesting that you are commenting on us not adhering to COVID-19 protocols when you yourself did not wear a mask to the very first visit in November. And now lastly we would be more than happy to visit with the AZ Board of Dentistry and provide them with all our data that we have on your several visits to the office. We already have multiple team members that have notes etc... that detail our interaction with you and some of your requests that would have made the dental procedures unsafe for the patient.
Experiencia fantástica: Quick care, very skilled, very happy with thier service.
Experiencia fantástica: Everyone is this office is simply AMAZING!
Experiencia fantástica: I have never had such an easy going experience at a dentist prior to my visit at Cosmic Kids. I went in needing an extraction and having a serious infection and pain. They fit me in same day, knowing that I was in immense discomfort. My Dentist was extremely professional and made me feel very comfortable. He accomodated me to the fullest and made sure I wouldn't feel a bit more pain. I am so thankful to the staff at Cosmic Kids and will definitely be coming back for my further dentist needs.
Experiencia fantástica: My family has been using Cosmic kids for 11 years and wouldn't switch to another ever. The staff and Dr's. Are phenomenal. Thank you so much for the care.
Experiencia fantástica: Great staff, friendly Dr's provide excellent service I will continue being patient and recommend to all others. Very safe. Thank you very much. !
Experiencia fantástica: My daughter has autsim
Experiencia fantástica: Cosmic kids dentistry did so well with my two-year-old daughter, they got me in quickly in out out. Everyone was so kind! Thank you all for being so awesome!☺️
Experiencia positiva: The nurses staffed are magnificent! Sweet with the kids and efficiently moving them along while still comforting and making it fun for the child. Thank you!
Experiencia fantástica: Dr. Chapman and hygienists are great with my small children and older teenager. We’ve been going consistently for two years and my 5 yr olds actually look forward to their visits! Grateful to have a pediatric dentist here in town and one where I’m 100% confident in the dental care my children are receiving. Would definitely recommend!
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