Playtime Dental and Braces
Bienvenido a Playtime Dental and Braces, donde la salud dental de los más jóvenes es nuestra pasión. Situados en Mansfield, nos especializamos en brindar una experiencia odontológica amigable y divertida para los niños. Nuestro enfoque se centra en asegurar que cada visita al dentista sea positiva y memorable. Contamos con un equipo de profesionales que se esfuerzan por hacer que cada niño se sienta cómodo y seguro.
Nuestros servicios incluyen desde limpiezas hasta ortodoncia, con tratamientos personalizados que se adaptan a las necesidades de cada paciente. Incorporamos la sedación con óxido nitroso para ayudar a que los más pequeños se relajen y enfrenten cualquier procedimiento con tranquilidad. Además, si estás buscando aparatos ortopédicos para tus hijos, aquí encontrarás la mejor opción.
Siempre estamos aceptando nuevos pacientes. Así que, si deseas el mejor cuidado dental para tus hijos, no dudes en llamarnos y agendar una cita. En Playtime Dental, estamos aquí para cuidar esas sonrisas brillantes y ayudar a los niños a amar su visita al dentista.
Horario de apertura
- Domingo: (closed)
- Lunes: 10h-16:30
- Martes: 10h-16:30
- Miércoles: 10h-16:30
- Jueves: 9h-15:30
- Viernes: (closed)
- Sábado: (closed)
Fotos de Playtime Dental and Braces
Playtime Dental and Braces: Opiniones
Las opiniones son de sus autores. No verificamos que quien las escribe haya sido cliente.
Opiniones en Google
4,6 de 5 sobre 317 opiniones
Experiencia fantástica: Very nice staff, very clean and comfortable.
Thank you for the kind words!!! It was nice meeting you and your little one. We look forward to seeing you again!!!
Experiencia fantástica: Dr. Jackson and his staff are absolutely amazing with our kids. Helped us to get through a very difficult situation with my son’s teeth in an emergency situation. Kids absolutely love coming to the dentist!
Thank you for the kind words. We're glad we were able to help your son out with his situation!!! We look forward to seeing you again!!!
Experiencia negativa: I called in to get my child rescheduled due to an insurance issue during the new year. I was told I had to pay $25 for rescheduling even though they couldn’t see us because of an insurance issue a few days before. The lady I talked to was super rude when I was trying to explain the situation. We will not be going back, we loved the Doctor but the front desk staff was so unprofessional and rude on the phone.
Experiencia fantástica: My family just moved back to the area and were searching for an office that offered basic dental needs all the way up to braces. When we first walked we noticed how beautiful the office was and was instantly greeted by Valerie! My kids were taken back and I later met with the dentist where he talked me through all my kids needs and reassured me they were doing a good job brushing. The entire staff was knowledgeable and very friendly! I would highly recommend anyone with children to visit this office! You won’t regret it!
Thank you for the kind words. We're happy that our office could meet the needs you were looking for. We enjoyed seeing you and your children and we look forward to future visits!!!
Experiencia fantástica: The best experience! Everyone was so kind and positive!
Thank you for the kind words!!! It was nice meeting you and your little one. We look forward to seeing you both again!!!
Experiencia fantástica: Wonderful office and great staff. Received A+ orthodontic (braces) from doctor jackson , i highly recommend !!!!!! Thank you !
Thank you for the kind words!!! We look forward to seeing you again soon!!! Thank you for choosing Playtime Dental and Braces!!!
Experiencia fantástica: Dr. Jackson is the best- he’s so great with the kids and all his staff are wonderful! Definitely recommend!
Thank you for the kind words and for choosing Playtime Dental and Braces!!!
Experiencia negativa: Would not recommend, put a device in my daughter's mouth that my ex wife signed off on. Now the device is falling apart and since my ex won't pay the bill anymore they refuse to at minimum take the device out.
Experiencia fantástica: From check in to check out- all staff was lovely! The ladies in the front got us scheduled and checked in kindly and quickly. The dental hygienist was nice, thorough, and efficient with my children (4 and 2)! The dentist was also very kind and answered all questions I had. The staff was also very kind and worked well with one another, which is refreshing. We recommend and will be back! Thank you to everyone who helped make something that can be scary- enjoyable for my children!
Thank you for the kind words!!! We are glad you and your little ones enjoyed the experience. We look forward to seeing you all again!!!
Experiencia fantástica: I highly recommend Playtime Dental. The staff is professional, friendly, and attentive, creating a comfortable environment for my child at every visit. The office is clean, welcoming, and provides excellent care overall.
Thank you for the kind words. We're glad we can make your little one comfortable when he visits!!! We look forward to seeing you again!!!
Experiencia fantástica: The office staff are friendly and welcoming. Dr. Jackson does a great job making you feel comfortable and explaining what he needs to do. Overall it’s a very clean and professional operation. I highly recommend.
Thank you for the kind words and for choosing Playtime Dental and Braces!!!
Experiencia fantástica: One of the best tennis officers around, couldn’t be happier with the referral that I got! Love Dr. Jackson!
Thank you for the kind words. We're glad you're happy with your little one's experience!!!
Experiencia fantástica: Dr. Jackson has been my daughters dentist for the past 10 years. He is great and always does an excellent job!
Thank you for the kind words. It's been a pleasure caring for her all these years.
Experiencia fantástica: Friendly, compassionate care from entire staff. Dr Cockley is kind, competent, and professional.
Thank you for the kind words and for choosing Playtime Dental and Braces!!!
Experiencia fantástica: The staff at this office are all so amazing with both of my kids. We love it here!
Thanks for the kind words. We enjoyed seeing you and your little ones!!!
Experiencia fantástica: 10/10 would recommend Dr. Cockley for any parent looking for a peds dentist/orthodontist. We were in and out in a timely manner. They got us both on the schedule for same time same day within just a couple weeks of me calling to see when they had an opening. It’s a friendly environment and very clean. Everyone was super welcoming.
Thank you for the kind words. We look forward to seeing you guys in the future!!!
Experiencia fantástica: They're very polite and know what their doing. They tell you and show you what has to be done.They are very good at their job .
Thank you for the kind words. We do our best to be thorough and go over everything when you and your little ones visit. Thanks for choosing Playtime Dental and Braces!!!
Experiencia fantástica: The staff at Playtime Dental has the nicest people that I have every dealt with compared to other dental offices around town. Dr. Cockley is very professional but also very courteous. I highly recommend Playtime Dental for all of your dental needs.
Thank you for the kind words and great review!!!
Experiencia fantástica: This was our second visit with Dr. Jackson and his team. Both experiences have been great! My son absolutely loves the office and they make him feel comfortable. It's been a positive experience working with them and I'd highly recommend to anyone looking for a pediatric dentist!
Thank you for the kind words. We're happy to hear you've enjoyed your experiences. We look forward to seeing you again!!!
Experiencia positiva: Dr was nice but we waited 2hrs after are scheduled appointment till we were seen
Thank you for the kind words and I apologize for your experience.
Experiencia fantástica: We had the best experience at Playtime Dental! Dr. Cockley is incredible. My daughter had to get her tooth filled (she is young), and I've never seen my girl so relaxed! Instead of fearing the dentist after getting a filling, her response was "I wish I could stay at the dentist!". I couldn't recommend him and his practice more! Seems like we may have a Dentist in the family when she grows up!
Thank you for the kind words. She was a great little patient!!! Glad we could care for her. She made my job easy!!!
Experiencia fantástica: So polite and did so well with my 2.5 year old! Absolutely will be back for her next appointments!
Thank you for the kind words. It was nice meeting you and your little one. We look forward to seeing you again!!!
Experiencia fantástica: Made my 4 year old feel super comfortable and were informative with me about the options, and why they recommended certain things. We had a great experience!
Thank you for the kind words. It was nice to meet you and your little one. We look forward to seeing you again!!!
Experiencia fantástica: Wonderful first experience!! Kind, patient, and made my son feel at ease every step of the way.
Thank you for the kind words!!! We enjoyed meeting you and your son and we look forward to seeing you all again!!!
Experiencia fantástica: Great staff that take the time to help make kiddos comfortable. Both of my kids are comfortable going to the dentist without anxiety and it’s all thanks to playtime!
Thank you for the kind words. We're happy to make a welcoming environment for your kiddos!!!
Experiencia fantástica: We had a wonderful experience. My son has ASD, and it's very hard to take him to any appointment. They were very patient, the environment is very calming, and they have fun toys. I recommend it to any parent.
Thank you for the kind words. We enjoyed caring for your son. We look forward to seeing you again!!!
Experiencia fantástica: Playtime has done a fantastic job with our daughter through the years highly recommend.
Thank you for the kind words!!! We enjoy seeing your daughter when she visits us. Thanks for choosing Playtime Dental and Braces!!!
Experiencia fantástica: Dr. Cockney and his staff are wonderful. We see them so often for orthodontic care they feel like family. My daughter’s teeth are going to be beautiful when the braces come off. Thank you Playtime!
Thank you for the kind words and the high praise!!! Your daughter's smile is beautiful!!! We look forward to seeing you next time!!!
Experiencia positiva: UPDATE, June 2025: I think Dr. Jackson is great, however, please be mindful that they don't verify and run insurance until after the dental appointment. They did x rays on my daughter twice in less than a year and now we are stuck with a bill we didn't plan for. The girls at the front desk are rude and insensitive. They call everyone "sweetie" and "honey" which is so demeaning. I asked for a call back from their manager and have yet hear from them on why they did two sets of x rays in less than a year. November 2024 Both of my kids go to playtime dental. They are always very friendly and do a great job cleaning their teeth. My youngest had to have a crown put in and Dr. Jackson was awesome throughout the entire procedure. This is a great dental office for kids.
Thank you for the kind words Alicia. We enjoy seeing your kids when they visit us. Thanks for choosing Playtime Dental and Braces!!!
Experiencia fantástica: All of my 3 kids love this dentist office! My daughter also receives orthodontist services here so its really convenient to be able to go to 1 place for everything. Its clean and fun and kid friendly. They are always calm and happy during treatments !
Thank you so much for the high praise!!! Glad your kids enjoy visiting us.
We appreciate you choosing Playtime Dental and Braces.
Experiencia fantástica: We first started coming here as a referral for my then 4 year old to have some dental work done. They’re fantastic with the kids and super nice staff and amazing with the kids. We’ve been to four dentists counting this one for our kids and this is by far my favorite and worth the almost hour drive.
Thank you for the kind words. We're happy you found us and we're your favorite out of all them!!! We look forward to seeing you and your little ones in the future!!!
Experiencia negativa: It took me 2 months to finally get ahold of the office to schedule an appointment. They were able to get us scheduled same week. I took 1 of my kiddos in for a cleaning and wanted to discuss some areas on his front teeth that were bothering him. The first red flag was the dental tech not allowing my 6yr old daughter to come back to the exam room with us. She had to wait in a separate room by herself for the duration of my son’s appointment. Nothing was mentioned during scheduling and I’ve never experienced that before. Dr Jackson seemed nice at first but once I denied the treatment plan of getting 8 crowns or simply pulling 8 baby teeth he asked me “what exactly do you expect from me”.. My kiddo has had the same cavities on his front teeth for 2 years. They haven’t progressed and aren’t something we need to have treatment on. Dr. Jackson disagreed and questioned the validity of our prior dentist. He also REFUSED to do any treatment on my child without anesthesia. If he would have actually looked at our medical records he would see my kiddo can’t have out patient anesthesia. It was an all or nothing situation. We never attempted to schedule treatment with this office but I did request a treatment plan and questioned the $100 fee for nitrous. At this point Dr Jackson came out and talked directly at me and said he wouldn’t be able to help our child. We have since gone to another dentist for a second opinion and Thank God we did! My son had a chipped crown on his front tooth and what appeared to be something stuck in his gum (thus causing him to dig at his gums, the tech at playtime dental nor Jackson caught this) our new dentist was appalled at the treatment plan given by this office, they also did the treatment needed on my son without any nitrous or anesthesia without any issues or push back. Just because this office is local doesn’t make it the best, I’d recommend making the drive out of town to find a dentist that cares about your children and not just his paycheck. Also to note, Dr. Jackson himself originally responded to my review but has since deleted it. His response was argumentative and violated multiple HIPPA violations (Impermissible Disclosures of Protected Health Information (PHI)
Experiencia negativa: Only allow one parent to go back with the child. We both took off work to be with my son during his first appointment. The other parent can't even watch from another room. Switching to another dentist. Fine, besides that policy.
Experiencia fantástica: We love Playtime dentist. I think my son was 5 his first visit and needed a filling. He was scared,but the staff is awesome and explain things to them at their level of understanding. He has had multiple filling and caps and is not afraid to go to the dentist at all! So that's a mom win! The dentist DOES NOT have to be a scary place!! Thank you, Playtime dental and Dr. Cockley!
Thank you for the kind words. We love seeing your son when he comes to visit!!! See you next time!!!
Experiencia fantástica: From check in to check out, all the staff make you feel welcome and never judge you or your kid. They just want to help your kid towards healthy teeth. What ever is said about insurance is on the patient to look in to. Not just them. They’re just the messenger. My kid is on the spectrum, and from the dental assistant to the dentist, they accommodate. One appointment, my kid brought a stuffed toy. The assistant even measured the height and weight of the stuffed toy. Even adding the sunglasses to the stuffed toy. They make the kid feel included and show respect to them. At first, I didn’t like the idea of having the parent wait in the waiting room, with window view to the dentist chair. But I trust in them to take care of my kid. To trust my kid and them.
Thank you for the kind words. We are happy we could make you and your little one feel welcome. We look forward to seeing you next time!!!
Experiencia fantástica: We had our first appointment at Playtime Dental today! The staff made it very comfortable for my girls, one who hadn’t been to a dentist before. They loved being a part of the “no cavities club” and their new toothbrushes. Thanks to staff we cant wait for our next visit.
Thank you for the kind words. We're happy we could make the girls comfortable when they visited. Awesome job on the no cavities!!! Keep up the great work!!! We look forward to seeing you at your next visit.
Experiencia negativa: I would NOT recommend Playtime Dental due to their lack of transparency and failure to properly verify insurance before performing major procedures. I specifically called ahead to confirm that they accepted Aetna DMO, and their staff assured me they did. Based on this, I scheduled cleanings for my three children and proceeded with additional dental work for my child when cavities were found. Only AFTER 3 dental cleanings for all three of my children and a major dental procedure under anesthesia was completed was I informed that Playtime Dental was actually out-of-network with my insurance. This left me with a substantial, unexpected bill that I would have never agreed to had I been given accurate information. This is completely unacceptable—it is standard practice for dental offices to verify insurance BEFORE performing major work, especially something as serious as crowns and anesthesia. Their failure to do so put my family in a terrible financial position, and they have refused to fully correct their mistake. If you are considering this office, be VERY cautious and double-check everything they tell you about insurance coverage. I would never trust them with my children’s care again.
Experiencia fantástica: My kids used to dread going to the dentist, but they no longer do. Their service and ability to make kids feel safe and comfortable is amazing. Highly recommend you give them a try!
Thank you for the kind words. We love seeing your little ones when they visit!!! See you in the future!!!
Experiencia fantástica: We love it here. We have zero complaints. Very nice people and down to earth. Always making sure patient and parents are comfortable.
Thank you for the kind words. We're happy we can make you and your little ones comfortable when visiting!!!
Experiencia negativa: I took my son to this location about 2-3 years ago. He had to get multiple crowns done due to an injury and a few cavities. Today I am sitting at Children’s Dental due to MULTIPLE crowns failing. Upon them taking X-rays of my son’s teeth they stated NONE of his crowns were sealed/seated correctly. He will have to get MOST of Playtimes dental work PULLED. My son is SIX and will be down and out so many teeth because of this absolute joke, chop shop dentist. Thank GOD his adult teeth are pushing through in the front so he won’t be down and out forever. But this place is a -100/10. Not only for their poor work, but the anesthesiologist PINCHED my son awake after his appointment. Causing him to cry and blood to pour from his mouth after the “work” they did. On top of them stating the work would be 2k, and DAY OF APPOINTMENT- they asked me for over 5k.
Experiencia fantástica: We love Playtime dental. Very clean office and the staff are wonderful. Would highly recommend
Thank you for the kind words and for the recommendation!!!
Experiencia fantástica: My girls love Dr. Jackson and his fantastic staff. They look forward to going to the dentist. They love the fun decorations, the giant stuffed animals hanging in the reception area, the sunglasses, picking out their toothpaste flavor (there are many choices), the TV, Dr. J saying "hi princess," the awesome prizes from the toy chest and of course the no cavity club picture at the end of the visit and the fun props you can use. You not only leave with a fresh, clean smile, but you also leave with a happy smile, thanks to Dr. Jackson and his staff. You will not be disappointed!
Thank you for the kind words!!! We love seeing your little girls when they come to visit. We look forward to seeing them again!!!
Experiencia fantástica: If I could give them 15 stars I would! Whitney is always phenomenal! And Dr Jackson takes very good care of my kids teeth! They are very fair with pricing! They have helped with emergency care for us along with preventative! Love love love this dentist!!!
Thank you for the high praise and kind words!!! We're happy to take care of your little ones. Thanks for choosing Playtime Dental and Braces!!!
Experiencia fantástica: My kids love going to see the dentist! Everyone who works there, is so friendly and kind! The dentist himself knows how to make the kids feel comfortable as soon as he walks through the door!
Thank you for the kind words. We love seeing your little ones when they visit!!!
Experiencia fantástica: Have several nieces and nephews who go to playtime dental and i’ve never heard a complaint. they make dentist appointments fun for kids! staff is very gentle, especially with higher anxiety children! will definitely be sending my daughters here when they are toddler age! if you need a pediatric dentist and don’t know where to begin, you’ll never have to keep searching once you choose Playtime Dental :)
Thank you for the kind words. We look forward to seeing your little ones in the future!!!
Experiencia fantástica: My family loves Playtime Dental and Braces. Dr. Jackson and the staff are so patient with all 3 of my kids that go here. My little boy has a lot of energy and they do a great job keeping him focused!
Thank you for the kind words and for bringing your kids to see us. We enjoy seeing them all!!! They're great!!!
Experiencia fantástica: Dr. Jackson and all the staff at Playtime Dental are hands down the BEST!!! They are friendly, caring and respectful. They take time to explain what they are doing so the kids are aware what’s going on. The environment is kid friendly with decorations and paintings on the walls. We take our kids there for regular dental services and also orthodontics. We have had nothing but exceptional service and highly recommend their office!! Thank you for all you do!!
Thank you for the kind words. We appreciate you choosing Playtime Dental and Braces for your kids care. We look forward to seeing you all again soon!!!
Experiencia fantástica: They are amazing with the kids!! Clean and fun office. Dr Jackson is great . Love this place and can’t imagine going anywhere else.
Thank you for the kind words. We love seeing your little one. We look forward to see you all again!!!
Experiencia fantástica: Dr. Jackson Cockley and his staff are incredible. Our daughter is very anxious by nature. His staff took their time explaining everything to her and calming her nerves. Dr. Cockley is kind hearted and always greats us with a smile! When we see Dr. Cockley out in Lexington, she runs up to him and gives him a hug.
Thank you for the kind words. Your daughter is a wonderful patient. We enjoy seeing her!!!
Experiencia fantástica: Everyone is so friendly, knowledgeable, and caring. My kids ask quite often, “when do we get to go back to the dentist?” My kids and I are blessed to have found this wonderful place to provide for all their dental and orthodontic needs. Thank you for being awesome Playtime Dental!!!
Thank you for the high praise and kind words!!! We enjoy seeing your children. We're happy they look forward to visiting us as well!!! It's our pleasure to care for your children.
Experiencia fantástica: The doctor and staff are so nice and do a great job! I tried several other pediatric dentist before this one and this was by far our favorite! All three of my kids go here and all love it
Thank you for the kind words!!! We're happy to hear that we are your favorite choice. We look forward to seeing your kiddos again!!!
Experiencia fantástica: Wonderful dentist.. my kids love it here and they make sure you know everything you need to about your kids smiles! I definitely recommend and will be going back for all of their dental needs!
Thank you for the kind words!!! We strive to make sure we give you all the pertinent information regarding your children's oral health. We look forward to seeing your little ones again!!!
Experiencia fantástica: We absolutely love Dr. Jackson and the entire staff. My daughter looks forward to going to the dentist and they always do such a great job! I’m so happy that I found such a good dentist for my daughter.
Thank you for the kind words!!! We look forward to seeing your daughter at her visits as well. We're happy you found us too!!!
Experiencia fantástica: Whitney and staff were extremely friendly and helpful. They put my granddaughter at ease and made coming in to see Dr. Jackson a fun experience! Would highly recommend!
Thank you for the kind words!!! We loved seeing your grandaughter. We look forward to seeing her again!!!
Experiencia fantástica: Everyone is so sweet, down to earth and so incredibly helpful. Any questions or concerns are always acknowledged. Love taking my kids here.
Thank you for the kind words. We enjoy seeing your kids when they come. See you next time!!!
Experiencia negativa: Appointment was at 1:30. We didn't get seen until 2 which is okay. I have a toddler who was having a a bad day. The receptionist (Jennifer i believe) literally covered her face when my child was screaming and acted annoyed the entire time we were in the waiting room or when we had questions. We went back to the room and they brushed her teeth, no examination or anything. I was then informed at 2:15 the dentist had started treatment on another patient so we had to wait again. We waited about 20 minutes and my toddler couldn't do it any longer. When we went to the front I then politely asked for a refund except for what had been done (teeth brushed) "Jennifer" then acted as if I was trying to scam them and lie about what had been done and when the lady who brushed my daughters teeth came to explain she said "oh because they didn't want to wait" she then kept messing up the refund amount to the point the other receptionist had to help her. Very unprofessional and not understanding at all. Only 2 stars because of the other receptionist who's name I did not catch, she was very kind and helpful. Also no hate to the actual dentist his work could have been amazing but we unfortunately did not get the opportunity.
I apologize for your experience. My office manager will be reaching out to you.
Experiencia fantástica: At Playtime Dental, Dr. Jackson and his team embody the essence of extraordinary care and kindness. Their unwavering dedication to addressing our concerns and providing exceptional care has been nothing short of transformative. Thank you for being a beacon and making a tangible difference in the lives of those you touch! We appreciate you more than you will ever know!
Thank you for the incredibly kind words!!! It's been a pleasure treating your daughter. Thanks for choosing Playtime Dental and Braces!!!
Experiencia fantástica: Dr. Jackson is the best pediatric dentist around! He always calls my daughter princess when he comes in to see her and is gentle patient and understanding with strong willed kids like her. He is so understanding with my nonverbal autistic son and my son lights up when he comes in the room! Highly recommend to anyone looking for a good pediatric dentist.
Thank you for the kind words and for bringing your daughter to us for her dental care!!!
Experiencia fantástica: Dr Jackson and his staff are amazing! We've been coming here for years and have no complaints about anything. I've taken both of my kids here, they've both had caps, and one now has braces. They are always responsive when I have questions and quick when we need to get in for whatever reasons. Everyone is always friendly and I appreciate that they take the time to explain everything that they do before they do it.
Thank you for the kind words. We're glad you have enjoyed our care and service over the years. Thank you for continuing to support our office. We love seeing your kids!!!
Experiencia fantástica: All 3 of my children, my husband, and myself come to Playtime Dental. All 3 of my children LOVE every dental hygienist and Dr. Jackson is so incredibly understanding, patient, and kind. Every single visit has been wonderful with zero complaints. We are all always treated so nicely and the care we receive for our dental health is by far the BEST we've ever experienced. From the office staff, the hygienists, to Dr. Jackson...they are so thorough and make sure we are always comfortable. We are incredibly lucky to have Playtime Dental.
Thank you for the kind words. It's our pleasure to take care of your dental needs. Thanks for choosing Playtime Dental and Braces!!!
Experiencia fantástica: Dr. Jackson and his professional team provided the best dental experience for my children and others.Everyone's very friendly,efficient, very professional and they take the time to update or explain everything to you.I highly recommend.
Thank you for the kind words. We enjoy seeing your children. Thanks for choosing Playtime Dental and Braces!!!
Experiencia fantástica: We love playtime dental. Dr. Jackson is amazing, the assistants and hygienists are amazing, my kids are comfortable and enjoy going, the office is clean, we feel genuinely appreciated and taken care of as clients. Very highly recommend!!
Thank you for the kind words and the great recommendation!!! We love seeing your kids at our office!!!
Experiencia negativa: Dealing with this office was a nightmare. Everything was OK until we had to move and asked for our daughter's records to be sent to our new orthodontist. Whitney is a self centered person who is a freak control. She didn't send the records, she lied about it, she didn't follow up to see if everything went well. And on top of everything they went on a vacation without finding a substitute for her, or give access to any of their employees. I had to wait for her to come back and she still didn't do her job. It costed me 2 months of delays for my daughter treatment. She is so unprofessional and they seriously need somebody else to run their business. I WILL NEVER recommend dealing with these people.
Nancy,
You requested your child’s records be sent on May 23rd. Ohio law says I have up to 30 days to send the records. The records were emailed to the office on June 3rd. Patient records sent via email must be encrypted or I can be fined by the government and my license can be sanctioned by the state. I check everything before it goes out since it’s myself who pays the consequences. Sometimes, they don’t go out right away because of this. So, if you want to call anyone a control freak, it’s me, Dr. Jackson.
Later, you contacted us on June 11th and told us the other office did not receive the records on June 3rd. So we sent them again on June 11th. Then you contacted us on July 1st and said the records have not been received and your child has an appointment July 2nd at 9:20am. At this point we emailed you the records as you requested. On July 2nd, you contacted us saying the other office couldn’t open the encrypted email and you asked us to resend it and we did. At this point we also dropped the records in the mail, certified, as well. That day we also called the office to see if the records had been received via email and if we could help with the encrypted email. The office said they had received all emails we sent but were unsure how to open the encrypted emails. We apologized to the office for not being able to get the email opened prior to your child’s appointment. That office then let us know your child did not have an appointment that day and they still had time to receive them before your child’s upcoming appointment.
Whitney did not lie to you about sending records. They were sent every time she said. We did follow up with the office, which is how we found out you were lying about your child’s appointment being on July 2nd.
When we go on a vacation, we take calls if you call us. Our phone system forwards things to our cell phones. And as I said before, I look everything over before records are sent. No one in my office is going to resend records without me looking, which could not be done from where we vacationed. We are a small business, not a large corporation and this is our only office. We’re not a franchise either. We do not have the resources to staff an office without a doctor working. Unfortunately, I am the only doctor in my office. Most dentists don't like to do the work I do or don't know how so I don't have anyone to cover the office when I vacation.
You say it cost you two months of delays. You requested the records on May 23rd. Today is July 10th. It hasn’t even been two months yet.
Experiencia fantástica: Dr.Jackson is great! My youngest was terrified to go to the dentist and he made the experience so pleasant. My son loves going now!
Thank you for the kind words!!! It's our goal to make a pleasant experience. Thanks for choosing Playtime Dental and Braces!!!
Experiencia fantástica: I can't say enough great things about this office. They are so gentle and very patient will my 2 year old. He loves going to the dentist because they show him that it's nothing to be afraid of. Thank you for everything you do.
Thank you for the kind words. We're glad your little guy loves coming to see us. He's a great patient!!! We look forward to seeing you in the future!!!
Experiencia fantástica: Took my 3 year old daughter here for the first time today. Had a really good experience from the minute I walked in to when we walked out. The hygienist was so kind and patient with my little one and the doctor was so gentle with her as well. The front desk was super nice and helpful as well. Would recommend this office.
Thank you for the kind words!!! It was nice meeting you and your daughter. We look forward to seeing you again!!!
Experiencia fantástica: Dr. Jackson and his staff are absolutely amazing! They are extremely friendly, kind, and patient. The office itself is beautiful and clean. It's the perfect environment for kids and parents. I would strongly recommend Playtime Dental and Braces to anyone and everyone.
Thank you for the kind words!!! We do our best to make every kid feel at ease. Thanks for choosing Playtime Dental and Braces!!!
Experiencia fantástica: We switched to Playtime dental due to issues with another pediatric dentist office and it was the best decision we could have made! Dr. Cockley is great with my 4, 7, and 8 year old! He thoroughly explains everything, the ladies are great with my boys! I get to go back with my boys during cleanings and even procedures and that makes my anxious momma heart and my boys nerves much better!!!
Thank you for the kind words!!! We're glad we can put you and your boys at ease when you come to visit us.
Experiencia fantástica: Dr Jackson and his staff are all amazing! He is very good at explaining what needs to be done and always answers any questions we have. My daughter absolutely loves him! He went over the plans for her expanders, spacers, and braces so we wouldn't have any surprises. He always fits us in if my daughter breaks something too! Highly recommend 10/10
Thank you for the kind words. I like to make sure everyone is on the same page with what we are doing. It makes the kids feel more at ease. Your daughter is a joy to treat!!! Her teeth are looking great!!!
Experiencia fantástica: Dr. Jackson and all of the staff at Playtime Dental are amazing!! I've been taking my kids for many years and have never had a bad experience. Dr. Jackson loves kids and is amazing with them!! The staff is always friendly and helpful! We especially love to see Hulk!!
Thank you for the kind words. We love seeing your kids!!! Thanks for choosing Playtime Dental and Braces.
Experiencia fantástica: The staff and Dr. Jackson are amazing at Playtime Dental! Incredibly friendly, professional, and very detail oriented. Our boys have been patients for years and absolutely look forward to their cleanings. They have been very prompt with last minute appointments whenever an issue arises with my son’s orthodontics. Would highly recommend to anyone!!!
Thank you for the kind words. Your son's teeth are looking awesome!!! Thanks for choosing Playtime Dental and Braces.
Experiencia fantástica: The best pediatric dentist in the area. DR. Jackson is very knowledgeable, kind and does so well with kids! They are have the best and newest technology and techniques to care for their patients. I strongly recommend this practice!
Thank you for the high praise!!! We enjoy seeing your little one and appreciate you choosing Playtime Dental and Braces.
Experiencia fantástica: From the moment you walk in the front doors, till you walk back out the other way you’re treated like family. Dr Jackson is the best in the business, look no further Playtime is the place to go for Dental Care.
Thanks for the kind words and great review!!!
Experiencia fantástica: We love it here The staff are so kind and gentle. My daughter’s teeth are looking wonderful. The office decor is always very cute for children. We have never had issues here and my daughter looks forward to coming.
Thank you for the kind words. Your daughter's smile is beautiful!!! We look forward to seeing you both next time!!!
Experiencia fantástica: I've been bringing my kids here for seven years now because it's the best dentist around. Dr. Jackson is very good with kids of all ages and so is his staff.
Thank you for the kind words. You're children are a joy to treat. Thanks for choosing Playtime Dental and Braces!!!
Experiencia fantástica: Dr Jackson has been AMAZING and patient with my 3 year old son! Took his time with him while still efficiently getting what needed to be done, done!
Thank you for the kind words!!! Your little one was a pleasure to treat. Thanks for choosing Playtime Dental and Braces!!!
Experiencia fantástica: Wonderful experience getting my new braces on. Highly recommend playtime dental , and Dr.Jackson for your child’s pediatric dental and braces needs !!
Thank you for the kind words and for choosing Playtime Dental and Braces for your dental care!!!
Experiencia fantástica: Dr. Jackson did amazing with my kiddos. My son has sensory issues and did not want to participate in getting his teeth looked at. Jackson was not afraid to get right in and help us get him calm. The office manager Whitney was also amazing, she was quick to answer any questions I had and also helped get my little guy calmed down. The office is clean, kid friendly and very nice. I highly recommend Playtime Dental.
Thank you for the kind words!!! We enjoyed caring for your little ones. We look forward to seeing them again!!!
Experiencia fantástica: Wonderful care with my daughter for her braces would not choose anyone else. Dr Jackson has such a wonderful personality and has his patients needs as number 1. I have since brought all of my kids to see him and will continue care with him thru all my kidos.
Thank you very much for the kind words!!! Your daughter's teeth turned out beautiful and she has been a pleasure to treat. Thanks for supporting Playtime Dental and Braces!!!
Experiencia fantástica: We love Dr Jackson and the entire staff ! My son got braces ( 18months ) got them off yesterday and his teeth are absolutely beautiful!!!! We can't thank Dr Jackson and his staff enough for this beautiful smile my boy has now ! ♡♡♡
Thank you for the kind words and for choosing us for your sons Orthodontic care. His teeth turned out awesome!!! We look forward to seeing him in the future.
Experiencia fantástica: Dr cockley his wife and staff are simply the best in the Midwest at what they do if I can give them more than 5 stars I would my toddler had a dental procedure were he had to be put to sleep to do the work and they did a wonderful job working with him as he’s scared of the dentist the whole staff from Porsche the front desk secretary to the nurses and staff treated us like family from start to finish and I thank Jesus for them all I highly recommend if shopping for a good dentist for your child look up playtime dental and search no more I’m glad we did thanks again playtime see you for my sons next visit
Thank you for the kind words and allowing us to care for your little one. We enjoyed meeting your family and helping him. We look forward to seeing you all again in the future!!!
Experiencia fantástica: Our children like coming here more than to any other dentist we’ve tried! They make them feel comfortable and special!
Thank you for the kind words. We're happy your kids like coming to see us!!! We look forward to seeing them in the future. Thanks for choosing Playtime Dental and Braces!!!
Experiencia fantástica: These are hands down the kindest people I have ever interacted with. Everyone from the front desk to the tech and the doctor are so kind and patient with my daughter and myself no matter the questions or concerns. They have been fantastic in explaining the process for my daughter's appliances and what to expect in the future and very responsive when I reach out. Couldn't ask for a better dentist.
Thank you for the kind words. We enjoy seeing your daughter!!! If you need anything, you know how to get ahold of us no matter the time of day. Thank you for choosing Playtime Dental and Braces!!!
Experiencia fantástica: My kids always look forward to going to the dentist! Dr. Cockley and his staff are so kind, and great with the kids! The office is always decorated so fun for every season, and the kids always leave with little gift bags full of goodies. They have been super responsive and quick to schedule any emergency appointment we have needed. Highly recommend!
Thank you for the kind words Hayley. We're glad they look forward to visting us. We love seeing your kids. Thanks for choosing Playtime Dental and Braces!!!
Experiencia fantástica: I love how awesome they are with all three of my kids ! I have an 8 yr 4 yr and 3 yr old . All three kids do excellent with them and I never have any complaints from them. They have plenty of puzzles in the waiting room and the kids love taking a picture for the no cavities club!
Thank you for the kind words. We love having your kids here for their oral health. Thanks for choosing Playtime Dental and Braces!!!
Experiencia fantástica: The staff here is always amazing with my girls. Dr. Jackson gives it to you straight and finds the best treatment plan. ❤️
Thank you for the kind words Nicole. We love seeing your girls when they come to visit!!! Thanks for choosing Playtime Dental and Braces!!!
Experiencia fantástica: Dr Jackson is great with the kids. Always has the answer for our questions. Super clean and fun office. We love coming here!
Thank you for the kind words. We're glad you all love coming here!!! See you next time!!!
Experiencia fantástica: Dr Jackson is always so nice. He accommodates my son who has ADHD very well. All the staff at playtime Dental are super nice.
Thank you for the kind words. We enjoy having your little one visit us!!!
Experiencia fantástica: Love it here! My children are a little difficult to work with and the experienced staff doesn't mind at all and takes the time and effort to help them feel comfortable during their appointment. Highly recommend
Thank you for the kind words. Difficult? Nah. We love kids here! Yours were great. Thanks for choosing Playtime Dental and Braces!!!
Experiencia fantástica: All four of my kids love coming here! The staff is all so patient and kind! We have been coming since 2015. We just started orthodontics and so far so good! I will always recommend coming here to anyone looking
Thank you for the kind words Melissa. We enjoy seeing your children. We can't wait to see them again!!! Thanks for choosing Playtime Dental and Braces.
Experiencia fantástica: This place is so comfortable. My kid loves going to the dentist and orthodontist. I couldn't be happier with them. Everyone is so nice and welcoming.
Thank you for the kind words. We love seeing your kid too!!! Thanks for choosing us to care for your child.
Experiencia fantástica: They are always so friendly and great with kids. My daughter has been going for about 4 years there and my son just started going there. Hygienists are always including the kids in the treatment and make it fun. Dr. Cockley is always friendly quick and efficient. He takes the time to sit and talk about treatment plans or questions/concerns!
Thank you for the kind words and for bringing your kids to us for their dental care!!!
Experiencia fantástica: Dr. Jackson is great with both of my kids! My son is in the process of getting braces and Dr. Jackson explained the entire timeline to me and explained the end goals. My kids don't mind going to the dentist for cleanings because Dr. Jackson and his staff are all wonderful!
Thank you for the kind words. We enjoy seeing your kids!!! Thank you for choosing Playtime Dental and Braces!!!
Experiencia fantástica: My daughter has sensory challenges and everyone there made her feel so at ease. She actually enjoyed her dental visit! ♥️
Thank you for the kind words. Your daughter was a wonderful little patient. We can't wait to see her again!!!
Experiencia fantástica: We love Playtime Dental! Dr. Jackson and Ms. Rachel were awesome! They went above and beyond to make my son feel comfortable during his visits. We have had the best experience the past few months.
Thank you for the kind words. We are happy we were able to make your son feel comfortable when he visited us!!! Thanks for choosing Playtime Dental and Braces!!!
Experiencia fantástica: Dr Jackson and his staff are AMAZING people! My kids have been going there since they were babies. Dr Jackson is always very pleasant and his bed side manners are always very professional. I absolutely love this office.
Thank you for the kind words!!! It has been so nice to see your children grow with us through the years.
Experiencia fantástica: Dr Jackson and Ms Rachel are such a great team. They are kind, friend, understanding and have extreme patience. We had such great experience with them, definitely recommend them to anyone that needs their expertise.
Thank you for the kind words!!! We appreciate you choosing Playtime Dental and Braces!!!
Experiencia fantástica: My granddaughter goes here and ive taken her to appts also the staff and dentists are awesome my granddaughter has anixety and isnt a fan of going back to room by herself and the staff has been really great about allowing me to go back w her id definately recommend it is a awesome place w awesome stafThan you Peg Stevens
Thank you for the kind words!!! We're happy we can put your grandaughter at ease when she visits. Thanks for choosing Playtime Dental and Braces.
Experiencia fantástica: We love Dr. Jackson and his wonderful staff! All 3 of my boys have been going to Playtime for years and we are about to start braces for my oldest there as well. It’s so nice and makes it easy on me as a mother when the boys are excited and happy to go to the dentist. 5 stars ⭐️⭐️⭐️⭐️⭐️
Thank you for the kind words!!! We enjoy your boys and look forward to starting braces on your oldest.
Experiencia fantástica: Best dentist by far! We have lived in 4 different stated and we love them! Never came in contact with anyone that wasn’t nice. Everyone there is professional and helpful. My kids love how patient and gentle they are and love the prizes! They work with kids that have adhd my son has trouble sitting still they have the patience to work on his mouth love this place my son love it going here
Thanks for the great review and for bringing your little one to us!!!
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