Platinum Dental of Park City

Experiencia negativa: This was, without a doubt, the worst dental experience I've ever had. I scheduled my appointment for 7:00 a.m because I needed to go to work afterward. When I arrived, I was told I needed to complete forms that had been sent at 5:00 a.m that same morning. Of course I hadn't seen them yet. I had actually looked for the forms the night before because an earlier link had expired, but there was nothing available. The dental assistant who took my X-rays was very kind, but it was obvious she was struggling and didn't seem comfortable with the process. I completely understand that everyone has to learn somewhere, but after more than 30 minutes of unsuccessful attempts, another assistant had to come help. The X-rays were still so poor that when the dentist came in, he was visibly frustrated and said he couldn't even use them. He ended up taking additional X-rays himself. I came in for one simple thing: a routine cleaning.Instead, before I even asked about any cosmetic concerns, the dentist immediately began criticizing my smile and repeatedly recommending veneers. I explained that I was not interested in veneers and simply wanted my cleaning. Despite that, he continued pointing out everything he thought was wrong with my teeth and why I should consider them. I've been to many dentists over the years, and I have never experienced bedside manner like this. I left feeling embarrassed and honestly close to tears. A dental appointment should never leave a patient feeling ashamed of their smile. To make matters worse, the "cleaning" itself barely felt like a cleaning. The dentist only used a metal instrument, and my teeth didn't look or feel clean afterward. At the end of the appointment, he casually mentioned that the hygienist who normally performs cleanings doesn't even arrive until 9:00 a.m. That left me wondering: Why was I scheduled for a cleaning at 7:00 a.m. if the person who actually performs cleanings wasn't even there?! I only chose this office because my new dental insurance listed them as in-network. I had heard from others that they strongly push veneers, but I wanted to give them the benefit of the doubt. Unfortunately, my experience confirmed exactly what I had been warned about. The only positive part of my visit was that the assistants were friendly. However, the overall experience, the lack of organization, the poor communication, the pressure to purchase cosmetic treatment I repeatedly declined, and the disappointing "cleaning" mean I will not be returning or recommending this office. This is my maiden name. I went on March 25, 2026 at 7am as Kate V.

Experiencia negativa: Don’t go here. I’ll spare all the details but don’t waste your time.

Experiencia fantástica: Amazing experience today! Everyone was so friendly, professional, and welcoming. The clinic was clean, organized, and made me feel comfortable the entire time. Highly recommended! ✨

Experiencia negativa: I should have checked reviews before coming in for my visit with Dr. Bell. I’d been coming for a while now, ONLY because Linda was an excellent hygienist. Unfortunately, Linda is now gone. Dr Bell is so rude and dismissive. He has horrific bedside manner. I’m happy to expand on my review. And additionally, I was supposed to have paperwork sent to a different location and their receptionist was also extremely rude. The whole facility needs an overhaul. Editing to add that I’m so glad I switched offices. I compared the quotes on the same exact work I am getting done- Dr Bells office quoted me $1687.90 and the other office is doing the same job for $568. UNBELIEVABLE

Experiencia positiva: In for routine cleaning and check. Dr Bell did the cleaning, great to have the dentist clean and get a thorough look at my teeth. Would have been a 5 , but I had to follow up on a mouthwash script that was not called in as requested and approved. More time on my part.

Experiencia fantástica: Great office! The lady at front helped me with their membership plan, and the doctor explained my treatment without rushing me. I have seen a few of these reviews. It appears that this office has advanced dentistry that is not meant for all, but the reviews all seem like they could not afford their treatment then later after being out of pain were upset that it could have been done cheaper. I could not afford it, and was not forced to do it. I was given options so I will be back. I would recommend them very nice from the hygienist to the front office.

Experiencia negativa: I am writing this review regarding my experience with Platinum Dental of Park City due to concerns of misrepresentation of dental necessity, unprofessional conduct, unauthorized appointment cancellation, and failure to refund a deposit. On January 15, I was seen at Platinum Dental for a standard cleaning. During this visit, Dr. Bell informed me that I needed a crown on a filling that had originally been placed when I was a child. Dr. Bell stated that my tooth was “rotten” and that failure to get a crown as soon as possible would result in the need for a root canal. During this discussion, Dr. Bell’s demeanor was extremely condescending and unprofessional. During this appointment, multiple X-rays were taken despite my insurance having already noted that Platinum Dental took excessive X-rays at my prior cleaning only six months earlier. At the end of the appointment, I scheduled a crown procedure for February. The receptionist, Sevi Torrez, told me the cost of the crown after insurance would be $1,477.50 and required a $50 deposit to hold the appointment. I paid for the fluoride treatment from the cleaning and the $50 deposit. Ms. Torrez stated that the deposit was fully refundable as long as the appointment was canceled at least 48 business hours in advance. During this interaction, she also asked if I wanted to cancel because I was “just looking for the cheapest place,” stating that their office would not be the cheapest. Later that same day, I scheduled a second-opinion appointment with another dental office in town. When I called Platinum Dental to request that my X-rays be sent to the new office, I was told that the X-rays had already been sent per the new office's request and that my upcoming crown appointment had been canceled by the new office. When I asked the new dental office, they confirmed that they did NOT cancel my appointment. On January 27, I was seen by the second dentist, who performed multiple tests and took new images. This dentist determined that there was NO structural damage or health issue with the tooth in question. I was informed that I did NOT need a crown, did NOT need to replace the filling, and did NOT need a root canal. The tooth was simply stained. The new dentist polished the tooth, and the issue was resolved. I never needed a crown. Additionally, prior to attending this second opinion appointment, the second dental office quoted $700 for a crown, if needed. Over 50% less than what Platinum Dental intended to charge for a procedure I did not need. After this appointment, I immediately contacted Platinum Dental to ask why they stated that the new office had canceled my appointment and to request the refund of my $50 deposit. Ms. Torrez stated that she canceled the appointment herself when the new office requested my X-rays. She also stated that the deposit could not be refunded until my insurance paid for the January 15 cleaning. I contacted my insurance company immediately, and they confirmed that payment for the cleaning had already been processed and provided an Explanation of Benefits. Despite this, Platinum Dental has failed to refund my $50 deposit. I have called and emailed multiple times. When I am able to reach someone, I am told they “have to wait for accounting,” but accounting has never returned my calls. As of today, I have still not received my $50 deposit refund. The way this dental office operates is absolutely disgusting. 0/10. DO NOT GO HERE. They should be ashamed of themselves.

Experiencia fantástica: Very nice laid back experience with no judgement about having missed a few crucial appointments. They took me in right away and I feel like I have a good connection, along with great professional advice.

Experiencia fantástica: Excellent staff and service. Very impressed with the entire team

Experiencia fantástica: Platinum Dental provides platinum service! Everyone there is professional, personable, friendly, and has a great attitude. They treated me like a person and not just another patient. This is the perfect Dental office!

Experiencia negativa: I will start by saying most of the staff at platinum dental are very kind. Where my issues start is with Dr bell, he always seems to be rushed and makes some Costly mistakes. My wife recently had to have a root canal done, which also required a crown to be put on…all pretty standard dental procedures. So the procedure goes forward. They end up not doing the scan of her tooth correctly, so when we went back to have the final crown installed it had to be postponed further. All the while my wife keep complaining on tooth pain where the work was done( keep in mind this is a woman who has always followed dentist instructions and has had great teeth). When we asked the dentist about the pain we were told she grinds her teeth, which has never been an issue any other time in her life. She finally was able to have the correct crown installed, Dr bell decided to grind down one of her good teeth to core the fit of the crown, also he numbed the wrong side of her mouth, because he seemed rushed. So now we finally think we are done, she has a mouth guard to help with teeth grinding and pain. While all this was going on we were in the midst of moving out of state for her work. Fast forward a couple weeks, we are in our new state and home, she is still in tons and f pain and discomfort. We go to a dentist in our new home, who was very thorough after our explanation of our previous experience. Come to find out, when Dr bell did the first root canal procedure he MISSED an entire root and that became infected causing all of the pun and discomfort. So now we are finally on the road to recovery with the whole root canal procedure done correctly this time and a proper fitting crown. The new dentist also said there were no signs of teeth grinding… We don’t live in Utah anymore so we will never be going back to platinum dental but hopefully they can get their act together and stop making some careless mistakes at the expense of their patients.

Experiencia fantástica: Great Dental Care in Park City UT. Reception staff & the Dentists were the Best. Received a fast appointment & repaired my Wife's broken Crown at a reasonable cost.

Experiencia negativa: Been going here for several years, It’s funny when they have a substitute dentist and your teeth are fine. Go back in 6 months and they want to do 3500 worth of work

Experiencia fantástica: Thank you to Dr. Bell for getting me in to reaffix a crown while I was in Park City for Spring Break. The staff was super friendly and professional.

Experiencia negativa: they grossly over charge for their services. my daughter had a bad cavity on her permanent molar, we requested to have the tooth extracted, they wanted over 3500$ to just fix it and 800$ for a blood test!! what a scam. they were extremely rude when questioning pricing. So, we walked out. Then when requesting a bill and a link to review be sent to my email, they refused to do that! wow not only is customer service bad but the whole experience was hostile. Do not go to Platinum Dental you will regret it! by the way we got her tooth extracted for 80$ at another dentist that included 2 numbing shots!

Experiencia positiva: It's Expensive, I think they think everyone in PC is a millionaire. Over 2 thousand for a It's Crazy !

Experiencia fantástica: They are the best! They’re so nice and very gentle with me. She feels more like a friend than a doc!

Experiencia fantástica: I was in PC for a ski vacation when my back molar started hurting. Platinum Dentals office was right behind my hotel (Sheraton) and they were so responsive and worked me in early in the morning to assess my situation. They did a full work up of X-rays and photos to determine my issue. I have a very complex dental history and Dr Bell was so patient and intelligent in analyzing my situation. I decided to wait until I got home to have my tooth extracted but at least I know now what is going on and how to keep it safe until then. And they sent me all my X-rays and photos so I could send to my dentist at home along with his written opinion which was great. Thank you Dr Bell and staff for putting me at ease and taking care of me !

Experiencia negativa: Been going to Snow Country off and on since it opened its doors. Had a cleaning by Platinum but had to cancel my second appointment in April. The office manager ranted at me and accused me of ghosting them over the years. Not true. Very unprofessional. Response to Dr. Buck. At the time, I was informed that the next available appointment was six months out, because you only had one hygienist. I don't enjoy writing negative reviews but this experience was upsetting and unnecessary. Happy with High Mountain Dental and have no intention of going back to Platinum.

Experiencia negativa: I have been with them for 4 years and never had an issue until this year. My dental care has always been 2 cleanings and 2 trays per year. This year they charged me $140 because Platinum decided to not cover the 2nd set of xrays. They did not inform me of this and now are saying it's "my responsibility to check with my insurance provider" although internally, Platinum's decision to not cover this would have no effect on what the insurance would or would not cover. It was an internal decision that they should have informed their patients of. I will be finding a new dentist, one that does not blindside their clients. In response... again, not an insurance issue. This is an issue with lack of communication from Platinum to the patient.

Experiencia fantástica: From onset of booking appointment to walking out the door , it was perfect patient experience,

Experiencia negativa: Platinum Dental in Park City did a crown. It was done wrong so they made another. That one was also done with too much room in between the tooth in front. Rather than make another they filled the tooth in front. The filling was done badly and soon fell out. Sometime later during a teeth cleaning I inquired about the gap. Dr Bell said he could fill it but it would be 200+ dollar to do it. I said no, it was never done properly and it should be fixed under warranty. They agreed. DR Bell then looked at it and said the tooth in front really needed a crown. I didn't have the money for that and said just do a filling on the one in front. At that point I could tell he wasn't thrilled about doing it as a crown would be a great up sell. He went ahead with the filling which fell out a few days later. At this point I went to another dentist and had the filling done properly. Problem fixed. To add there was nothing wrong with the tooth that he wanted to put a crown on for additional $$. Bottom line go somewhere else.

Experiencia fantástica: Excellent customer service, very friendly and professional. I highly appreciated and Recommend Dr. Bell !

Experiencia negativa: Beware. I have chronic nerve pain after one of the dentists “fixed” my tooth. When I called to dispute a $50 charge for an appt that I did not make (they charge you for any missed appointments $50 for regular and over $100 for other appointments) & told her about the nerve pain that I’m experiencing, the manager hung up on me. I never write reviews. Stay away.

Experiencia fantástica: Everyone’s super friendly, had a great checkup and cleaning. Conveniently located right in town, excited to come back in 6 months! Thanks

Experiencia fantástica: I went for my 6 month cleaning/exam as a new patient (recently moved to PC FT) and it was a great experience. The front desk was friendly, they attended to me quickly with X-rays, cleaning and exam and didn’t try to “upsell” me as I have experienced in the past. The dental assistant who did my X-rays struggled a bit with the technicalities but she was apologetic and friendly. The hygienist was excellent- he did a great job. No pain. No issues. The dentist was friendly, inquired and helpful. My first visit took longer than normal (usually in and out in 45-60 mins) but this took about 90 mins due to being a new patient. I was overall pleased.

Experiencia negativa: I was disappointed with my 1st & planned only visit here. Upon x-rays that were much more than any other dentist visit including the next dentist, including much greater than insurance-covered, then I learned this dentist recommended an immediate crown, over $2100 to be paid before appointment made, which is against insurance policy to not pay until post procedure(s); I felt pressured unnecessarily and against insurance protocol. The insurance Co. pays $1300 for a crown and I learned this office charges above & beyond normal costs. Do your own homework. I cancelled further care here. My visit to another dentist to repair my stated tooth resulted in a filling billed $89 plus any insurance adjustment. Also, this former dentist would not forward my x-rays to other dentist I requested for 2nd opinion; I emailed them 2x to no success. I had to pick them up personally with office person saying they were sent that a.m. I walked in which proved not true. I will not go back & I advise you to do your homework on pricing & practices vs other dentists. My follow-up other-dentist care was most excellent and quite a dichotomy of care, pricing, and practices.

Experiencia negativa: To say that Platinum Dental is unethical would be a monumental understatement! After contacting my carrier to "confirm" what my charges would be, quoting me $236, I agreed to the service. Upon completion I was billed another $436. When challenging this, I was told "your insurance carrier changed their mind". I was then told that they had not mentioned the dentist is specialist which comes in at another rate through my carrier. Platinum Dental performs good dental service but their competence in communication and billing leaves one feeling disappointed and violated. You're better off going a black smith for dental services.

Experiencia fantástica: Linda the Dental Hygienist was extremely gentle, kind, through and knowledgeable! Excellent Dental Office I highly recommend!

Experiencia fantástica: Great hygienist experience as well as with the dentist. Left with a bag of goodies and peace of mind.

Experiencia fantástica: Linda did an excellent job cleaning my teeth. Everyone in the office is kind and made my experience great.

Experiencia fantástica: Great dentist! Linda is always fantastic, my teeth are nice and clean, great staff. Thanks everyone, see you all in 6 months!

Experiencia negativa: Predatory pricing. $3,713. The discounted price to extract 1 tooth.

Experiencia negativa: DO NOT GO TO THIS DENTIST. They tried to scam me and tell me my insurance did not cover a single procedure they needed to do , and they told me I HAD to have the procedures done that day. The total cost of the procedures was going to be almost $20k. I confirmed before I made the appointment that they were an in network dentist. After diagnosing me, they had their receptionist come in and tell me my insurance had a 1 year waiting period and would not even cover fillings. After I grew concerned and told her I did not have $20k to put toward Dental and I was very confused on how my insurance that I have had for two years supposedly covered nothing with them, the RECEPTIONIST, told me my teeth were going to fall out if I did not get the procedures done right then and there. She then tried to pressure me into applying for a Care Credit with them. I left anyways and she charged me a $50 copay. I then called my insurance when I left and found out this Dental Office was completely false about my insurance not covering anything. I did not have a waiting period at all, my insurance covers 80% of most procedures, and my copay was only supposed to be $25. I think scare tactics and not properly validating insurance plans, or just completely being false about the benefits is a terrible business practice. I am so thankful I trusted my gut, walked out, and did not let a receptionist use scare tactics to make me pay $20k

Experiencia negativa: Bend over when you go to Platinum Dental. Their pricing is insane the woman with dark hair at the front tried to make my wife sign a financial responsibility form before telling her what it would cost!! I asked for documentation and to speak to Dr. Bell since I don't trust her and she wouldn't do either. I guess she didn't want her boss to know how horrible she is. Dr. Bell seems like a nice guy but either he has no clue about the billing or he is complacent. Either way AVOID it.

Experiencia positiva: Linda - the hygienist - is amazing. Sevi - the front desk gal - lacks the "customer is right" skills. The Platinum system between the main office and the Park City office has its challenges. The main office has changed an appointment for my son to be an appointment for me, changed dates of appointments, etc. And Sevi will always look at the customer as the villain. I definitely sympathize with the poster below complaining about the attempts to cancel before a fee was charged. Dr Bell - I like him. He's nice and a good dentist, but he/office tends to upsell. I went in with my 20 year old son. Signed off for a $300 filling. My son went back in alone, got upsold to a $1700 crown-like filling. Mind you, I had already signed the quote for the regular $300 amalgam filling. My son tried to get ahold of me at the time of pressured upsell but couldn't. He signed the upsell quote and got the temporary filling. When I called in, they told me, he's an adult and he already signed the contract. Blindsided. An expensive lesson. When my 17 year old son needed 3 fillings, Sevi gave me a quote for the $1700 fillings ($1700 x 3) I asked for the regular amalgam filling price, and she responded that Dr. Bell doesn't like to do those. (pressure sales?) I asked her to find out the price - she left and came back saying the doctor will do the amalgams for us. (like they were doing us a favor) I honestly sat there after she said the price tag for 3 fillings would be over $5000, the thought raced through my head - I can't believe I signed up for the in-house discount plan and now I'll need to find a new dentist. I shopped the discount plans for the dental offices in town as we don't have dental insurance. What I forgot to ask was the pricing of things before the discount. The free x-rays with the discount plan is amazing, but I'm not sure that the pricing post discount is anything too different than what the other offices in town offer. I'm sure they are all good at their craft, but the systems in place leave the patient untrusting. Honestly, after the filling shenanigans, I've learned you have to ask enough questions and stand your ground.

Experiencia fantástica: Awesome Dentist and Staff...I always feel well taken care of in all ways❣ And I love my Hygienist.

Experiencia negativa: Sevie completely unprofessional. They definitely need a new receptionist. Do Not go here, unless you want a head ache. I have been trying to cancel my appointment with this company, no one ever answered nor did they return my calls back. When i called again the day of my appointment Sevie had the audacity to say "we dont have any prior missed calls from you" , i then asked is there a reason your office didnt send a confirmation/reminder txt. She goes on to say "we dont send those, oh actually we sent a txt" & reads back a phone # that isnt even mine. I asked why would you send it to a phone number that isnt mine, i never approved for my phone number to be changed on my account. She then tells me its because your husband added his to his account. I then respond "if he added it to his account that shouldnt of affected my account" sevie then tells me "he is a grown man he can do whatever he wants" , in regards to that response he can do whatever he wants to his own account not my account , in her words used i am a grown women & should also have my own phone number on my own account. I have been extremely ill hence why i wanted to cancel my appointment prior to the actual date of my appointment. Sevie responds as if i was a child but then slightly giggles on the phone call "oh we are soo sowwy that you are not feeling well & cant make it to your appointment, we cant reschedule you until you pay for the cancellation fee" i respond "i am not trying to reschedule as i do not feel well nor do i know when i will be able to actually go in, im calling to avoid the penalty since i did try reaching out days before my appointment" once again Sevie tells me "we dont have any missed calls from your phone #" because i know i definitely called i offered to send my call history, she denies. At this point in the conversation i was very upset, i told her she was an idiot for not even trying to understand anything that was going on. She starts to tell me "im going to hang up & we will charge you the fee" so I then drop the conversation or i would have been more rude because she definitely deserved it anyway. After all this , i go on their website find their email & i email my phone call history over to the office to prove once again i have been calling days prior to my appointment date. This office is so dead set on taking your money anyway they can , they are even refusing to acknowledge the proof i have sent them. I will assume ive been emailing back & forth with Sevie again. Her responses are completely disregarding but its understandable when this company doesnt care for their customer they are set on taking your money, while actually providing terrible service.

Experiencia fantástica: Totally AWESOME as always! Staff is the total BEST!!!! 6/30 Another great visit! Awesome staff, best dental center on the planet! I LOVE Snow ountry Dental!

Experiencia negativa: I've been going here since 2019 and seems like every time I go, I have a new dentist — and you never know who you're going to see until you're there! At my most recent cleaning, there was (once again) a different dentist, and I just got a $200 bill for it — turns out he is out of network for me, but no one informed me of that. I never thought to ask because every cleaning I've had has been 100% covered by insurance, and I didn't even know I was seeing a new dentist until the hygienist brought him in. When I asked Platinum why there was a bill, since my cleanings have always been covered, instead of being transparent and simply explaining, "The doctor you saw is not covered by your insurance," they kept saying "Talk to your insurance." My insurance was shocked at the situation and suggested I talk to Platinum to figure out the charges, so I called Platinum back, and they were unsympathetic — I was disappointed with the lack of compassion, understanding and willingness to find a solution with me. The revolving door of dentists has also meant some questionable care — for example, dentist #1 insisted I get a crown on a tooth, which was done poorly and cracked, and when I went back to get it replaced dentist #2 said I should've gotten a veneer not a crown but "too late." Then earlier this year, dentist #3 said I had a crack in a back tooth that needed a $500+ procedure (which I put off scheduling because I didn't have the funds) and when I went back 6 months later, dentist #4 didn't even mention the crack or the procedure (so, good thing I didn't pay $500 for something I apparently don't need any more?). They'll also text you a million times about paying a bill — but for some reason, they cannot be bothered to send one courtesy text to their patients, "Hey, meet our new dentist! Call your insurance to check your coverage with Dr. _____." I can't say I recommend this place, but if you do go, make sure you call the day before your appointment to clarify that 1) you're seeing the same dentist, or a different one, and 2) if that dentist is covered by your insurance, to ensure you aren't stuck with a surprise bill. I added a star because the hygienist I've had the last few times is one of the best I've ever had, and also dentist #2 was extremely kind and knowledgable when fixing my broken crown.

Experiencia fantástica: I was in town on vacation and had an immediate need to get in. The office was very accommodating and got me in that day. Dr Bell was terrific and explained everything he was doing along with what options I may have down the road even though I am not a full time resident here. I really appreciated the treatment I received and professionalism of everyone I encountered.

Experiencia negativa: Changed my dentist to their new dr. Without telling me of the change. New Dr. Is not covered under my insurance, which they told me she was. Used to love this place and will not return after charging me an arm and a leg for a simple cleaning

Experiencia fantástica: The interaction with Linda sealed the deal to have all my family members make appointments. She was friendly, informative, gave suggestions and explanations. Made me glad I took the chance of going there for a first time.

Experiencia fantástica: Great and friendly welcome. Great help in the moment that I walked in. They resolve all my problems and questions

Experiencia fantástica: They were able to squeeze me in quickly after experiencing an issue while I was out-of-town. Efficient and courteous!

Experiencia negativa: "Comprehensive Exam" by dentist = 8 minutes. Appointment under an hour with cleaning and x-rays. Cost = $600. If they'd informed me of these exorbitant fees, I would never have consented. My friend who referred me is appalled and also leaving the practice. The cleaning was average, although they did x-ray every inch of my mouth. Told the dentist there was dental trauma in my past - his response? "Well, I'm a good dentist" Couldn't really tell with the 8 minutes...

Experiencia negativa: I visited the office of Snow Country Dental several weeks ago for X-Rays and an ongoing plan as my dental history is problematic and complex. They were delightful and very professional. After an evaluation, we agreed to wait for an upcoming appointment with expert to get his opinion before moving forward. In the meantime, one of my implants began to suddenly cause pain. The office made room for me the next day to evaluate the problem. I arrived and Dr Dearing determined that my implant was severely infected and needed to come out pending approval. I paid $1,150 up front. The extraction was straightforward. When I came to the front desk, I asked if I could get any pain medication as I had been in excruciating pain for the past 24 hours knew from experience this was going to hurt having had an implant pulled in an infected area of my mouth. The doctor did not come out to talk to me at all. The dental assistant was gracious enough to go into an office to ask the doctor about meds. She came back and told me to take some Ibuprofen and Extra Strength Tylenol and it would be as effective as Hydrocodiene. I was surprised but did not argue. As I had suspected, a few hours later my mouth was pulsing with pain. After taking an Ibuprofen 800 and Tylenol, I had about 1/2 hour of relief. I waited another hour and took another round. This time the relief was shorter and my stomach became very unsettled. About 5:30PM I called the office and the person who answered said everyone had gone home and there was nothing she could do. I called again a couple hours later to a message with no emergency options. Admittedly this was not a life or death situation. I finally got to sleep around 2AM that night and by the next day the pain had significantly resolved. However, during those 8 hours of post op pain, I could not help but wonder why an experienced dentist would withhold a few appropriate meds and refuse to come out and talk to me about it. As I said before, Dr Buck and the rest of the staff were wonderful. I wish them good luck.

Experiencia negativa: I liked the Doc’s care!!! I liked it. On June. But…. 2 months later I just find out that they overcharged me, they told me, all of the XRay are cover by the insurance, but they charged me 2 different codes (D0330 and D0210) both shows the same thing. And the insurance only covers 1 of these codes every 3 years. I believe it was a mistake. So, Now I got a big surprise they are charging me an extra exam that’s not cover. On top of that. The day I got my cleaning I also was over charged!!! The lady in the front desk, makes you paid first and then gives you the receipt. I was curious and looked very well the receipt and Bumm overcharged!!!! I talked to her and her explanation was I have 9-10 teeth per quadrant () and instead of charge me the correct amount per quadrant, she charged me the more expensive cleaning per quadrant. So I had to go back and let her know she over charged me. Long story short, she “fixing” that, she ended doing another mistake charging me twice for the same quadrant. What a headache! Thanks her I have a problem with my insurance because they have to fix all of this for me in order to my insurance process the procedure correctly. (I asked her for my positive balance and she said It will be back in my card, never got it back. Now, the positive balance will be used in my next appt…..) and plus all of these after I was done. One of the assistant told me to wait in the room, and she will let me know when the front desk is ready for me. 30 min later I went to the front desk. And the assistant just told me “Oh I’m sorry I forgot You were still here, I’m sorry” . I’m not white I’m just wondering why all of this… These things need to be addressed. Thanks.

Experiencia negativa: STAY AWAY. Management has changed. New office manager is a terrible combination of dishonest, deceitful, and incompetent. They tell me to pay for a mold of my mouth and convince me to do it by saying that I can keep the mold if I don’t get any work done with them. Then when I don’t get the work done and ask for the mold, they tell me no. (Obviously, they don’t want me doing the work somewhere else. But whatever. That’s just one of many things.) Multiple times now they’ve done work on me that I assumed was covered by my insurance, because my insurance covers two cleanings a year, only to find out immediately afterwards that it’s not, bc fluoride isn’t a part of cleaning or bc I got a special cleaning. No one told me it was a special cleaning and they didn’t do anything special. I got the same cleaning a dental office has always given me. Then they tell you it’s not their responsibility to make sure something is covered. They know damn well what they’re doing. It’s not about the money. It’s the dishonesty. STAY AWAY. They’re sales people who only care about the bottom line, even if that means deceiving their customers. Also. They even screwed up the one cavity filling they did on me. The dental Hygienist Lindsay is an amazing person and really great at her job. Unfortunately, this office will make you feel like you’re dealing with a commission only used car dealership salesman half the time you go in.

Experiencia fantástica: Dr. Buck was extremely helpful in helping my TMJ. He spent an hour with me doing testing, asking detailed questions and examining me at my first appointment. I would highly recommend Dr. Buck.

Experiencia fantástica: Professional, kind, perscise...... A true 10. Dr Buck and his entire team are genuine.. Dr Buck had a very soothing personality took the time to diagnose my pain, and was the most thorough Dentist I've ever seen. He is great. I was in need of a dentist for pain while traveling. Used Google reviews. His are accurate

Experiencia fantástica: I walked in being on vacation and losing the front filling on my front tooth. I did not look good…… They took me immediately !! Lucky me!! !! He is incredibly intelligent and is clearly a specialist in his field, identified things that my dentist hadn’t seen, and I had recently been seen. What he said, made sense based on my grinding history . I truly believe, he is an amazing specialist in his field and I will be back even though I don’t live here.!!

Experiencia fantástica: Dr. Buck is the best. Totally caring. Never had my teeth so clean Andrea thanks.

Experiencia negativa: The Park City office Scammed me out of my money. The Doctor was nice but the office manager took my money and has nothing in black and white to say why. I'm a black lady and I was charged a few that no white people are charged!

Experiencia fantástica: The dental hygienist did a great job on my X-rays and cleaning. She was thoughtful and professional. The administrative staff worked with me to find a new time to come in when I had a schedule conflict. The office and equipment are newly updated.

Experiencia fantástica: Linda is the best hygienist I've ever had. I appreciate the time Dr Buck has taken to get my crowns fitting just right.

Experiencia fantástica: Amazing place! Linda did a great job with my dental cleaning. Thank you!

Experiencia fantástica: I love the new front desk staff (the girl with short hair)! She’s so nice and accommodating.

Experiencia fantástica: Quick, efficient and very friendly. Linda is the best hygienist!

Experiencia negativa: Unprofessional, person in charge refused to give her name and talked over me when asking about a 3rd charge after I was told had paid everything. Waited over a month for crown and it chipped a week after .

Experiencia fantástica: This practice has improved so much. I stayed with them through a lot of transition and it wasn’t always great but the team now is fantastic. Efficient yet thorough. Not pushing procedures or products I don’t want.

Experiencia fantástica: I had a minor dental emergency and they got me right in to the clinic! They organized the follow up care! Everyone was super friendly and helpful!

Experiencia fantástica: Great team, everyone is very friendly and understanding with your needs!

Experiencia fantástica: Excellent service as always. Been with them ever since. So please stay.

Experiencia negativa: Terrible front desk customer service. The person was stressed, rude and very unhelpful. Their billing is atrocious and impossible to understand. There are plenty of other dentist offices in Park City, this is one to avoid!

Experiencia fantástica: I truly can’t say enough about not only the dentists as PC Plantinum Dental, but the entire staff. Everyone from the receptionist to the dental assistants to the Dentists have been understanding, compassionate, knowledgeable and expedient in dealing with my dental pain and issues. I also live in Alabama part of the year and now schedule my trips back to Park City around my dental needs.

Experiencia negativa: I cannot get anyone on the phone to discuss my bill. I was told in November that I owed $220.50 but to wait to pay since my insurance company (Delta Dental) hadn't processed all payments. I was told by the office manager I would be called as soon as the billing was straightened out. This is for a procedure that was done on 10/10/22! Today I received an email asking me to pay $330.50. The accounting shows procedures and payments going all the way back to 2017. Not only that, they don't show they received a check from Delta Dental that I walked into the office. I have never been dissatisfied with the actual dental care I have received. However, not being responsive to billing inquiries is just unacceptable. I have worked as an accountant so it's not like I can't figure out an invoice. Snow Country is now part of a big dental conglomerate (Platinum Dental). I'm changing dentists and they don't seem to care at all.

Experiencia fantástica: Informed Dr Pfeifer & Linda that I am allergic to pain & they were very gentle …..the procedure wasn’t as horrid as I feared. Thank you!

Experiencia fantástica: The staff and doctor were attentive to detail and were very polite. I will recommend Doctor Buck to my family and friends. Continued care has maintained the level of attention to good dental care. Never rush me. Highly recommend

Experiencia fantástica: Dr Buck is so great. Love the hygienist Linda as well ❤️

Experiencia fantástica: Staff is so friendly and knowledgeable. I actually like going to the dentist just to connect to staff and Dr Buck is awesome he’s gentle and has a great chair side manner.

Experiencia negativa: I took my fiancé here to have her TMJ worked on. I was told over the phone that with my in house plan, the visit would be free. Upon arriving they said it would be $250. I decided to do it anyways since most TMJ specialist are pretty expensive altogether. After my fiancé left meeting with the doctor, she had been crying. He was radically unhelpful and incompetent. The plan they gave us to fix the TMJ was a total scam, with the first visit being $1000 just to basically get another checkup. He had no ability to actually diagnose the problem. We later went to our chiropractor who was able to actually see what was wrong basically immediately, and he only charged us $75. This guy is an expert on wasting your money, so if that is what you're looking for, I'd highly recommend.

Experiencia fantástica: Just moved to Park City and looking for a dentist? Dr. Buck and his staff can take great care of your teeth! From the reception staff, to the hygienists, to the dentist, everyone was sensitive to my needs as a new patient! Even the atmosphere of great music playing is relaxing and cheerful! Hygienist Linda is personable, thorough and efficient, as are the reception staff! Check out Snow Country Dental Care today!

Experiencia fantástica: Love Snow Country Dental! Dr. Buck & Dr. Swenson take the time to explain dental procedures and make you feel comfortable. The staff is very friendly and helpful. I recommend them to anyone looking for a new dentist in Park City.

Experiencia negativa: I was in a lot of pain but the only thing that seemed important to them was that I come up with $200 that I couldn't afford to make the pain go away from an infected broken tooth plus I have medicaid and I understand not every place accepts that but not every one can afford $$$$$ and I expected to make payments but wished to God I could have gotten some relief from the pain

Experiencia fantástica: Without a doubt the most friendliest professional dental practice of all time. Thank you very much!!!

Experiencia fantástica: Friendly staff, excellent dental care. Quick, very considerate of my time

Experiencia negativa: The staff is very friendly but the office's care standards are sub-par, focused on upselling you to any procedure they can bill for regardless of clinical need. Avoid at all costs

Experiencia fantástica: Love going here, very friendly staff, always on top of reminding me about upcoming visits, and never had a bad visit.

Experiencia fantástica: New patient visit. Everything went very well -- including squeezing me in for an unplanned procedure before my upcoming vacation. Happy to recommend.

Experiencia negativa: This dental office came highly recommended but appears to be under new management and a new dentist, Dr Buck. My cumulative experience was far from acceptable and I hope to have had my last visit there today. First estimated costs out of pocket for a single tooth molar implant were $2300. So far the costs have already exceeded that and I've spent $2500 out of pocket. The final crown is still another $2000. That is with my implant insurance coverage of 60% of the implant. I understand insurance can be tricky but don't miss the estimate by double. Talking to 2 new cosmetic dentists I've been assure the entire procedure should have only cost $2300 max out of pocket and to finish the final crown is only $500 (25% of what platinum dental / snowcountry dental is charging). On the day of the implant, mid procedure, after already numbed and in the chair I was handed an additional authorization for a $1200 sinus lift procedure. I signed not knowing any better but upon subsequent review of xrays by other dental offices in the area the procedure was likely unnecessary. Additionally there wasn't any evidence the procedure was even performed as the sinus was right in line at the location of the implant with the adjacent sinuses. Next, I was fitted for a temp crown when I was scheduled for a simple filling. It took me stopping the dentist mid procedure to correct him for the actual procedure I was there for. To add, the filling was left rough and had to be smoothed out on a subsequent visit. I was then scheduled for a temp crown 3 months later. When I showed up, the dentist forgot I needed the oral surgeon to open up the gum to expose the implant wasting my time. Three weeks later on the next visit and after the oral surgeon was done, Dr. Buck was unable to install the screw for the abutment because he didn't realize the healing cap screw was still in place. So, back to the oral surgeon. At this point over an hour since the oral surgeon had started and the anastasia applied had worn off. The screw was eventually removed and now dr Buck had access. I was then prodded into spending an additional $600 for a temporary crown because it was explained the gum would not form properly around the permanent implant. After consulting with 2 other cosmetic dentists after the fact I was informed this was unnecesary and a waste of money. To add insult to injury, the screw on the temp crown came loose after a week because it was hand tightened instead of torqued properly. While that may make it easier for the dentist to remove it in the future I don't look forward to it possibly coming loose every few weeks. On top of this all I get a call from my dental insurance provider that they received another duplicate copy of my claims which were denied (fortunately not wasting any more of my annual allowance). On my most recent visis, it's clear the staff has turned over up front with all new people running the office. I had a cleaning scheduled but was called and told it had to be cancelled due to staff availability. It was reschedule two months later. Whatever drama caused this turnover I'm sure is somehow related to the experience I and other patients appear to be having. Dr Bucks organizational skills and note taking are substandard if he can't tell what needs to be done. Perhaps after 30 years in the business it is time to retire. Save your money and frustration and go somewhere else.

Experiencia fantástica: Have been going to Platinum Dental in Park City for several years. They do a great job with cleaning and general dental care. The new Dentist, Dr. Buck, seems awesome...

Experiencia negativa: When I initially scheduled an appointment, I asked the person helping me if my visit would be covered under my insurance and was told that it would. I found out only after I had had a cleaning, X-rays, and a filling that everything was being billed at a specialist rate. When I called to clarify the situation, the person I spoke to was very understanding of the situation, and I thought that the situation was resolved and I had payed everything I owed. I was just contacted 2.5 months later saying that I still had an outstanding balance, and when I went in to resolve the issue I was told that the person I had spoken with previously was not longer working there, and that I owed $200. The front desk staff were very dismissive and I feeling humiliated. Dr. Buck was a very friendly guy, and seems to be a great dentist, but my overall experience was pretty terrible.

Experiencia negativa: I had to pay $1200 more than the estimate on a procedure. Terrible! I feel like I got scammed on a dental procedure!

Experiencia negativa: This has been one of the most degrading experiences ever. They double charged me and then the front office staff have ignored my request for refund, even with proof of having been double charged. It’s been three solid weeks of run around blaming someone else in billing and treating me as if I am the one who has done something wrong, not returning calls or emails to say anything. There’s no way I would recommend this place to anyone. The staff are fakes.

Experiencia fantástica: I had a great first patient onboarding at this practice. All of the staff were nice.

Experiencia fantástica: The women that run the office do an incredible job. They truly care. Thank you for all your help. I highly recommend this office.

Experiencia fantástica: I was in town for ski week and unfortunately had a crown come off...called Dr. Buck's office and they got me in the very next morning. He's an easy going guy with great stories and you can tell he is a student of his craft. Too bad I live in another state, as I would switch to him in a second...great staff as well.

Experiencia fantástica: The team is very focused and efficient. Concerned about patient comfort and answering concerns. Yesterday, I had back spasms and trouble getting in and out of the exam chair. They were compassionate and encouraging, attentive to my discomfort. The actual dental exam was painless...

Experiencia fantástica: The staff are always so friendly, and the dentists are open and happy to answer literally any question. I felt very comfortable. I highly recommend them!!

Experiencia negativa: I have been going here for 8 years and every 6 months there is a new dentist. They can’t keep anyone. Today there wasn’t even a dentist present for my bi-annual exam. They should have rescheduled. Then they tried to bill me $20.00 for fluoride that I’d never had. So my exam didn’t even happen just a cleaning? Won’t be going back. Now I have to go somewhere else and actually have my dental exam. This should be illegal. I would have left but I’d already taken my antibiotic for my cow valve. No one told me that a dentist was going to do an exam at my exam.

Experiencia fantástica: The front office staff are welcoming and they know insurances! Periodontist Dr Swenson was friendly, kind, and fully answered all my questions and discussed x-rays. During the procedure he constantly inquired about my comfort. And a bonus was the patter and stories he and his assistant told. They kept my mind occupied and reduced anxiety. Post procedure care was clearly explained along with a sheet of directions to take home. It was a better experience than I expected. Thanks!

Experiencia fantástica: By far the absolute BEST dentist and dental staff ever. Michelle, Jordan, and Larisse were nothing short of AWESOME. I needed a dental onlay sized and Dr. Johnson was quick and thorough, and best of all no pain with any of the procedures that I had done today. I am very pleased with all the staff at Snow Country Dental. If you need dental work done, I highly recommend this team of professionals. 5/29/19 Visit - AWESOME as always. Always a good experience, great advice, and fantastic staff. 11/18/2021 Visit - AWESOME as always! You need a dentist? This is the place to come to if you live in the Park City or Northeastern Utah! Highly recommend.

Experiencia fantástica: I've been going to this dentist for a while now, and every time I go I see an improvement in their service. It's an overall very friendly and welcoming environment. I feel comfortable with every visit/appointment I have.

Experiencia fantástica: Dr. Swanson was so warm and kind, along with the rest of the staff. I came to this office looking for a second opinion, as I was told I needed a $1000+ surgery for my gums. Glad I did, as my teeth and gums are in good health! Will be coming here from now on(: Thanks!

Experiencia fantástica: Awesome dental experience for me - and getting me to the dentist is like pulling teeth. Dr. Paige is great and the entire staff is so kind and helpful. Highly recommend.

Experiencia fantástica: I love the dentists and hygienists and the support staff at Snow Country Dental. They’re professional and pleasant. As a highly pain-sensitive person, I appreciate how gentle they are, too.

Experiencia fantástica: If you don’t have dental insurance this place is good for you, they do have preferred dental plan which is good deal, and friendly staff/dentist , it’s the Best dental place in PC.

Experiencia fantástica: Can't say enough good things about Snow Country. Was nervous to have my first-ever filling and they had me in and out in no time. Staff is fantastic. Highly recommend.

Experiencia negativa: I had a 230 appointment for a cleaning and a check up, when the hygienist finished the cleaning she said that I was all done… Wait, what about my check up? She then told me that the dentist had already left for the day. And I could come back another day for my check up. The message was loud and clear, my time was not important.Completely unacceptable! Time to find a new dentist…