Aspen Dental - Newport News, VA
Aspen Dental en Newport News, VA, se dedica a ofrecer atención dental excepcional y asequible para toda la familia. Nuestros servicios integrales están diseñados para restaurar y mejorar su sonrisa, abarcando desde revisiones y limpiezas rutinarias hasta procedimientos restauradores avanzados. Ya sea que necesite dentaduras, implantes dentales, puentes, coronas o carillas, nuestro equipo experimentado proporciona planes de tratamiento personalizados adaptados a sus necesidades únicas. También ofrecemos atención dental de emergencia rápida para situaciones urgentes. Con orgullo, aceptamos la mayoría de los planes de seguros principales, asegurando que el mantenimiento de la salud oral de alta calidad esté al alcance de todos. Descubra la diferencia Aspen Dental y reserve su cita en línea hoy para comenzar su camino hacia una sonrisa más saludable y radiante.
Horario de apertura
- Domingo: (closed)
- Lunes: 7:30-17:30
- Martes: 7:30-17:30
- Miércoles: 7:30-17:30
- Jueves: 7:30-17:30
- Viernes: 8h-13h
- Sábado: (closed)
Servicios y Tratamientos
Aspen Dental - Newport News, VA: Opiniones
Las opiniones son de sus autores. No verificamos que quien las escribe haya sido cliente.
Opiniones en Google
4,1 de 5 sobre 401 opiniones
Experiencia fantástica: Very professional staff. Friendly service from support staff. Dental staff provided clear guidance on various options in addressing my dental issues.
Robert , thank you! We appreciate you choosing our Aspen Dental office and sharing your experience. Our team is always here to support you, and we’re so glad we could be part of your dental journey.
Experiencia fantástica: All the staff were extremely helpful and friendly and professional. They were thorough and listened to what I wanted but also told me the truth and showed me as they explained in layman's terms. Definitely would recommend to everyone.
We appreciate you sharing this with us, Drema. Our team is dedicated to making every visit a positive one, and it means a lot to hear that reflected in your experience.
Experiencia negativa: If I could, it would be none. Worst dental mill I have ever been to. I made an appointment to gee a teeth cleaning. Appointment was at 2:00 p.m. I waited until 2:30 before getting xrays. I have never had over 10+ xrays taken. I told the xray, that she was doing double pictures. Finally I got into a room. She takes my blood pressure. I have never..... I sat in that room for an hour before I complained to a passerby. Then the dentist came in. He gave me some story regarding my old fillings needing to be replaced and then some why my tooth was sensitive. He then measured a couple gum pockets, said they were fine and again I told him, I just came in for a teeth cleaning. He told the aide to send in the hygienist and she would do a complete measurement of the pockets before determining the type of cleaning. 30 minutes later, I again flagged down a passerby in the hallway and complained. 10 minutes later a lady came and asked me to come to her office for a consultation. She proceeds to tell me that the hygienist recommends a dead scaling. I asked her and how did she come to this conclusion when the dentist said she would exam me. The lady proceeds to tell me, she hasn't seen you. I asked her, how much do I owe. She said nothing. I stood up and said goodbye. I watched other people sitting in rooms, I had nothing but time, waiting 30-40 minutes and still no seen. I think this place is just trying to run up insurance bills. I will never go back.
Experiencia fantástica: They was excellent like always they took care of me thank you aspen see you all soon
We appreciate your 5-star rating, John. It means a lot to our team! We would love to stay connected with you on our social media channels as well. If you're interested, give us a follow @AspenDental. Thank you for choosing us at Aspen Dental and we hope to see you again soon.
Experiencia negativa: Scheduled an appt for my son and myself for routine cleaning. The appt was changed twice with the excuse being that the hygienist could not be there until 3pm (almost the close of the business day- great!).; then the very NEXT DAY, you guys are calling me back telling me you need to reschedule again? Very unreliable office. As far as the hygienist goes, he or she needs to be aware that their job requires early mornings through regular closing time. Its called being an adult. So, I will not be hiring Aspen as our family dentist due to lack of reliability and organization with the scheduling. I am an adult, I have many responsibilities that I have to take care of and do not have time to play romper room, "I need a nap" games with people that do not show up. And I would invite everyone else to stop being so complacent with this romper room, adult daycare mentality, complete with passive aggressive moves like wanting to schedule me out until December. Say no to this bull!!! Call me any name an unoriginal mind can think of (that train is never late...yawn). nobody's intimidated by juvenile name calling; anything is better than what I could say about people who handle business this way (or lack there of)
Thank you for allowing us to address this, Misty. We understand how important accurate scheduling and clear communication is to our patients. Your feedback regarding your appointment experiences will be reviewed with our team. We strive to provide a smooth and efficient experience for every patient, and feedback like yours helps us evaluate our processes. Again, thank you for bringing this to our attention.
Experiencia fantástica: My visit was very informative and the staff were very professional, as well as very knowledgeable.
Kenneth, we’re really grateful you took a moment to leave this review for our office. It’s always our goal to make patients feel cared for and supported from start to finish. Hope to welcome you back again soon.
Experiencia fantástica: Great service no long wait. Everything was done in a timely professional manner. Great personality of the staff overall Great experience.
Thank you for leaving a 5-star review, Norma! We truly appreciate you sharing your experience. Our team works hard to create a comfortable and supportive visit, and it means a lot to know that came through. Looking forward to seeing you again.
Experiencia fantástica: Demeisha was very helpful and patient with me on the phone Truly well mannered
Deshaun, we’re really grateful you took a moment to leave this review for our office. It’s always our goal to make patients feel cared for and supported from start to finish. Hope to welcome you back again soon.
Experiencia fantástica: I've never had a more thorough initial dental exam. They made a 3D model of my skull as well as took a large amount of x-rays, covering all of their bases. They not only addressed my initial concerns, but came up with a comprehensive plan and gave me an itemized list of everything that they suggested with prices, insurance coverages, and coupon discounts. The staff was no less impressive. The front desk was efficient and friendly -- I wish I could remember names because they each deserve a mention. The dentist on duty was personable, efficient (as I said), and knowledgeable. I came in for an emergency, not knowing that I would leave with a dentist. I've only had this one meeting, so I will make a follow-up review after my next appointment.
Thank you for your kind words and sharing a positive review, Jesse. It means so much to our team to be part of your smile journey. We’re always here whenever you need us.
Experiencia fantástica: First time here, and I absolutely loved my experience from start to finish! The front desk made check-in quick and easy, and everyone I interacted with was kind, professional, and welcoming. The gentleman who completed my scans, the dental hygienist and her student, and the doctor were all excellent. The doctor was straightforward and made the appointment feel comfortable. Before I left, I got to meet the lovely office manager! She had great conversation & explained my billing clearly and answered all of my questions. Overall, the entire team made me feel valued, and I couldn't have asked for a better first visit. I'll definitely be back!
Thank you for your feedback. It’s always great to hear that our team made your visit a positive one. We’re here for you anytime, Elizabeth.
Experiencia fantástica: Overall great customer service, especially the young lady DeMeisha at the front desk, she was professional, reliable, and went above and beyond to make sure everything was done right. Great communication, attention to detail, and outstanding service. I would definitely recommend them and would happily work with them again!
We appreciate you choosing our office and sharing your experience, Sayyad. Our team is always here to support you, and we’re so glad we could be part of your dental journey. We're here for you with any future smile needs. Thank you!
Experiencia fantástica: We are very pleased with our experience at Aspen Dental. Patrice is the first person to greet everyone with her awesome personality, Patrice is very attentive to every situation with the patients. She's a great asset to Aspen Dental.
We’re so glad you had a positive experience with our team, Van. Thank you for trusting us with your smile and for taking the time to leave a review! Please reach out to us for support with any future dental needs.
Experiencia fantástica: Ms. Patrice never lets me forget my appointments! Even early in the morning patients are treated with cheer and a smile! Extraordinary customer care at this Newport News location!
Thank you for leaving a 5-star review, Jeana! We truly appreciate you sharing your experience. Our team works hard to create a comfortable and supportive visit, and it means a lot to know that came through. Looking forward to seeing you again.
Experiencia negativa: Waited forever, took over 2 hours and accomplished nothing! They refused to clean my teeth and schedule for a small cavity without agreeing to their “deep cleaning”. They were rude and I will not be returning.
Holly, we want to help you make the best decisions for your care. The dentist’s priority is recommending what’s healthiest and safest for you long term. Sometimes a particular option may not be the best fit for your specific needs, and in those cases, we may not move forward with it. That’s never about denying care, it’s about making sure you receive treatment that truly supports your overall oral health. We are always here to talk through your options and answer any questions you have.
Experiencia fantástica: Staff was great and super knowledgeable. Dental Hygienist Ashley was super warm, welcoming, and extremely thorough. Any questions you have she will answer with expertise and joy. Thank you for everything!
Regina , thank you! We appreciate you choosing our Aspen Dental office and sharing your experience. Our team is always here to support you, and we’re so glad we could be part of your dental journey.
Experiencia negativa: I called about 2 months ago to make an appointment, and I got scheduled on a saturday. My appointment comes around and I got told I had to reschedule because they arent open on saturdays. So i go to reschedule and I'm offered ANOTHER saturday. I said that wont work because the office is closed. The scheduler calls the office and tells me that they say theyre open on saturdays but usually only the last saturday of the month but they wont give the scheduler a straight answer on if they'll be open on the saturday when they want to schedule me. This is the only appointment for the office I can go to. What is going on? I waited months. This is disappointing.
Experiencia fantástica: Dr. Suh and his staff are kind, caring and compassionate. They really do whatever it takes to make you comfortable and satisfied with their work. Kiki is a rock star! Patrice is absolutely amazing. Ashley was fantastic!
Joyce, we’re really grateful you took a moment to leave this review for our office. It’s always our goal to make patients feel cared for and supported from start to finish. Hope to welcome you back again soon.
Experiencia fantástica: Aspen Dental is AWESOME!! My 1st visit was very impressive! Everyone was very professional, cordial, pleasant, and sympathetic. They reviewed my x-rays with me, explaining everything, and my upcoming procedure.
Thank you for your kind words and sharing a positive review, D. It means so much to our team to be part of your smile journey. We’re always here whenever you need us.
Experiencia fantástica: All associates were friendly and courteous. Each and every one of my issues were explained
Thank you for your feedback. It’s always great to hear that our team made your visit a positive one. We’re here for you anytime, Denise.
Experiencia fantástica: I've been with Aspen for about a year receiving a fairly complicated procedure that required numerous visits. During the year, I've seen evolutions of processes, procedures and personnel resulting in turnover of various positions. The new office manager Gina is probably one of the best additions to the practice bringing over 20 years of customer service experience with Aspen dental at various locations. She has implemented numerous favorable changes to the practice. Definitely, earning 5 stars for customer service, patient advocacy and a genuine concern that patients have the best experience possible. The medical staff to include the resident dentist Dr Suh and visiting oral surgeon, Dr Aslam and his team were always 5 Stars, providing outstanding service and expert care. They were genuinely concerned about ensuring that I was completely informed, made to feel at ease and understood that I understood every aspect of procedures they were performing. Congratulations to Gina, Dr Suh, Dr Aslam, and the medical staff on a job well done. 5 stars for everyone to include Mr. Gerald, the regional manager. All made a lasting impression..... no pun intended.
Thank you for trusting our Aspen Dental team with your care! Hearing this kind of feedback truly makes our day. We’re glad we could support you and your smile.
Experiencia fantástica: I had my first visit at Aspen dental and Daisha and Kristina was exceptional everyone I encountered was very pleasant and helpful during my visit
S , thank you! We appreciate you choosing our Aspen Dental office and sharing your experience. Our team is always here to support you, and we’re so glad we could be part of your dental journey.
Experiencia fantástica: They fixed my denture same day!!! Everyone was so kind and professional. The receptionist the dentist and the technician. I can’t thank them enough for the great job they did!!!
We appreciate you sharing this with us, Josie. Our team is dedicated to making every visit a positive one, and it means a lot to hear that reflected in your experience.
Experiencia fantástica: Great staff here. They all seem so committed to your dental well being!
Thank you for your kind words and sharing a positive review, Christopher. It means so much to our team to be part of your smile journey. We’re always here whenever you need us.
Experiencia fantástica: Staff was very friendly and exam was very thorough. Felt very comfortable with first time visit
Thank you for your feedback. It’s always great to hear that our team made your visit a positive one. We’re here for you anytime, A..
Experiencia fantástica: They saw me as a walking very quickly. I was seriously in a lot of pain. Unfortunately they didn’t have anyone available to do what I needed but we were able to figure out the issue/get Xrays and send over the antibiotics I needed until I could go back for the procedure.
We appreciate you choosing our office and sharing your experience, Jordan. Our team is always here to support you, and we’re so glad we could be part of your dental journey. We're here for you with any future smile needs. Thank you!
Experiencia fantástica: Service was good dentures were not so good
Experiencia fantástica: Great place everyone was so nice and helpful love the place
We’re so glad you had a positive experience with our team, Sandra. Thank you for trusting us with your smile and for taking the time to leave a review! Please reach out to us for support with any future dental needs.
Experiencia fantástica: My experience there was great. Everybody was very helpful and extremely pleasant.
Thank you for leaving a 5-star review, Tanya! We truly appreciate you sharing your experience. Our team works hard to create a comfortable and supportive visit, and it means a lot to know that came through. Looking forward to seeing you again.
Experiencia negativa: I seriously suggest you do not pay this company until all work is completed. They sent me a collection bill back in 2025 for 4,000 plus dollars. I paid it because I did not want them to turn my account over to collections. Turns out I paid 1,900 plus too much and it is now May 22, 2026 and I have been fighting with this company since Nov 2025 to get the overpayment back. I will say this the doctor that did my implant was phenomenal but that was the only positive about my experience. I requested a flapper for the area and the office had a partial/denture device (an unnecessary expense and something I did not request or use) made. A flapper makes sense but after the crown is put in a partial cannot be used. Summed up I would not recommend Aspen dental for anything. I was warned but did not listen.
Thank you for sharing your concerns, Victoria. We do our best to give you the most accurate estimate we can and are committed to addressing this issue. If you need assistance with your bill, we have a dedicated team that would be happy to help with billing concerns. Please reach out to them directly at 1-844-296-0187.
Experiencia fantástica: This dental office is amazing. Mrs. Jen and her staff Are The true definitions of people persons!!! Not only do they take good care of my teeth, but they make me feel welcome each and every time I come in. I’d recommend this place 1000 times over. Thank you guys for all that you’ve done and I will see you soon.
Kelley , thank you! We appreciate you choosing our Aspen Dental office and sharing your experience. Our team is always here to support you, and we’re so glad we could be part of your dental journey.
Experiencia negativa: Drove 45 miles. With a swollen face only for them to play in my face. In the phone they already discussed they didn’t take my insurance but guaranteed that they would extract a molar that has caused problems. After the 45 min drive, 30$ payment just for a dental exam and them to say yup it needs to come out or a root canal and just send me on my way. Now that was crazy. Never again and I would advise the same. Now today is day 2 and I’m up 6am looking for an emergency dentist to do extraction because I have a bunch of X-rays.
We appreciate you bringing your concerns to our attention, AntwoniQue. New patient appointments include x-rays and a full comprehensive exam with our doctor and hygienist. From there, our team is able to make recommendations and discuss options that meet your individual needs. When schedules allow, our office does make the effort to offer treatment on the same day, but it’s not always possible. If you have any questions about your care plan, please don’t hesitate to reach out to us.
Experiencia fantástica: Very friendly and welcoming. Thorough exam and kept me informed at all times. At each touch point they explained everything. Quickly got me in and completed my procedure the next day. I felt comfortable and cared for. I was able to relax and trust them.
We’re so glad you had a positive experience with our team, Lisa. Thank you for trusting us with your smile and for taking the time to leave a review! Please reach out to us for support with any future dental needs.
Experiencia positiva: Thankful they were able to get my son in on an emergency basis - we were in between dental practices which made it very difficult to be seen anywhere. I would have given 5 stars except (even though we have insurance that they carry), they made me pay for the full root canal and crown up front even though he has two additional appointments. Would have been nice to split the payment in two.
Michelle, we appreciate you taking the time to leave a review. It’s great to know your visit went well overall. If there’s anything that could have made your experience even better, we’d love to hear your thoughts. Thanks again for choosing us at Aspen Dental.
Experiencia fantástica: I've always hated going to the dentist but the staff at Aspen Dental makes it much easier.
Thanks for sharing your experience. We are so happy the team took great care of you.
Experiencia fantástica: Gina is a treasure,, the whole team and doctor gave me excellent attention I will return for my dental needs
Thank you for sharing your experience. We’re glad the team took great care of you!
Experiencia fantástica: Ashley was so gentle and so caring, I never had a great service like this before
It’s so nice to hear you enjoyed your time with the team. Thanks for sharing!
Experiencia fantástica: I showed up right when they opened because I was in a lot of pain, needed a tooth extracted. They didn't have any appointments available but said I could wait and they would try to work me in. It was apparent they were short staffed but they still managed to work me in. I was able to get the tooth removed. I don't have insurance and payed out of pocket and it was a very fair and reasonable charge. Everyone was so kind and helpful. I'm extremely grateful for their service.
We’re so happy the Aspen Dental team took great care of you. Thanks for sharing your experience!
Experiencia fantástica: Ashley is the best! She's so nice and makes me feel so calm and relaxed like I'm at a spa. I come to her for all my dental needs. I highly recommend her!
We’re so happy you had a great experience. Thanks for taking the time to share! Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates
Experiencia fantástica: Wonderful experience! Doctor Suh and team took over and remade my lower dentures. The wax impression fit great, pick up my new ones tomorrow! They went above and beyond for me and I greatly appreciate it!
We're glad your experience has been positive with the Aspen Dental team. Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates!
Experiencia fantástica: I paid extra to be sedated and assured everything would be great. That was in February- April 6- I am pain 24/7- I have yet to wear the bottoms due to a bone sticking out and only wear the tops of I have to work because there is a bone on the top as well! This is what I looked like when I woke up. I have never bruised !- let me add this was all done at the Suffolk office. When the amazing staff in NN found out about it all they took me in and have been beyond AMAZING! I 100% recommend this practice they treat you like family Second picture is from NN fixing me. The best
Thanks for taking a moment to share your experience. We’re glad the team took great care of you!
Experiencia fantástica: Ashley always makes me feel comfortable and does a fantastic job!
We’re so happy to hear this. Thanks for sharing your 5-star experience!
Experiencia fantástica: I cannot recommend this Aspen Dental location enough, specifically because of Alyssa and Myah. Their level of customer service is truly unmatched. From the moment I walked in, they were incredibly professional, welcoming, and—most importantly—patient with me throughout the entire process. It’s rare to find a team that makes you feel that comfortable and valued as a patient. I would recommend this office to anyone, especially if those two are there. If you want great care and unmatched service, ask for Alyssa and Myah!
Thank you for sharing. We’re so happy you had a 5-star experience!
Experiencia negativa: So..made appointment for Monday at 3:30pm. Got call on the way there saying they were 1.5 hrs behind. I asked if they wanted to reschedule me. Lady said yes. So i go on Thursday for1pm appointment. 1 person there when I got there. Several people walked in signed in sat down. Waiting room cleared out twice while i sat there. I got up and left. Ive never been treated so rude and never been so disgusted. Thank you for wasting my time. I had hopes of using this facility for help. Very disappointed.
We’re committed to providing every patient with the best possible experience, and we understand your frustration with the wait time you encountered, Michelle. We appreciate you bringing this to our attention and hope you’ll consider giving us another chance in the future
Experiencia positiva: Very good staff however there was too much back and forth between rooms and service.
We’re grateful for your feedback. Thanks for taking the time to share your review!
Experiencia fantástica: Aspen Dental is the best. This was my first visit and it exceeded my expectations. Kasia went over and beyond to help me get my insurance straight, it was a huge relief. The X-ray tech was gentle and friendly. The hygienist was very thorough and explained in detail.
It’s so nice to hear you enjoyed your time with the team. Thanks for sharing!
Experiencia fantástica: Ashley and Armani did a great job! If you want the best deep cleaning go see Ashley.
We’re so happy you had a great experience. Thanks for taking the time to share! Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates
Experiencia fantástica: All the staff was nice my first appointment was awsome
We're glad your experience has been positive with the Aspen Dental team. Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates!
Experiencia fantástica: Very clean facility, very friendly staff, very affordable first check up even without insurance.
Thanks for taking a moment to share your experience. We’re glad the team took great care of you!
Experiencia fantástica: I felt that all people were very professional and thorough. I would most certainly recommend the whole team for a good experience.
We’re so happy to hear this. Thanks for sharing your 5-star experience! – The Customer Service Team
Experiencia fantástica: Ashley took care of me. She was nice, calm and patient with even with my humor and nosey-ness. She made this experience a great one for me as well as the Aspen staff. Thank you!!
Thank you for sharing. We’re so happy you had a 5-star experience! – The Customer Service Team
Experiencia fantástica: Gina was very kind and supported me with the best options of service provided. Thank you so much for your services.
We’re glad you had a 5-star experience. Thanks for sharing! – The Customer Service Team
Experiencia fantástica: Fantastic and pleasant experience! I am in good hands!
Thanks for sharing your experience. We are so happy the team took great care of you. – The Customer Service Team
Experiencia fantástica: I just love going to Aspen. The doctors and all the employees are very nice. Can't wait to have my procedure.
Thank you for sharing your experience. We’re glad the team took great care of you! – The Customer Service Team
Experiencia fantástica: The staff were kind and professional. I’d recommend them!
It’s so nice to hear you enjoyed your time with the team. Thanks for sharing! – The Customer Service Team
Experiencia fantástica: I always have such an amazing experience at this location! Everyone is so kind and patient. I didn’t get her name but a beautiful lady with long braids has always been so thoughtful and made the experience so much better than any other dental visit I’ve had in years past!
We’re so happy the Aspen Dental team took great care of you. Thanks for sharing your experience! – The Customer Service Team
Experiencia fantástica: I was seen as a walk in with little wait time. The staff was extremely friendly and efficient!
We’re so happy you had a great experience. Thanks for taking the time to share! Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates – The Customer Service Team
Experiencia fantástica: This place is very professional, swift, and accommodating for any situation. The staff were very welcoming, thorough, and helpful. Definitely going to be a returning customer, the atmosphere was great and the energy was high.
We're glad your experience has been positive with the Aspen Dental team. Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates! – The Customer Service Team
Experiencia fantástica: Good customer service very nice insurance covered it so I can’t really talk about price but very good overall and very well deserving of the five star
Thanks for taking a moment to share your experience. We’re glad the team took great care of you! – The Customer Service Team
Experiencia fantástica: The visit was really great, everyone was very professional and to the point!
We’re so happy the Aspen Dental team took great care of you. Thanks for sharing your experience! – The Customer Service Team
Experiencia fantástica: Ashley gave me a great cleaning today! She is very personable and professional.
We’re so happy you had a great experience. Thanks for taking the time to share! Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates – The Customer Service Team
Experiencia fantástica: My mother had a good experience with the doctor and staff today. She was really pleased. She has to go back but everything was explained to us in detail as to what will take place. Thank you Aspen Dental.
It’s so nice to hear you enjoyed your time with the team. Thanks for sharing!
Experiencia fantástica: Great quick but thorough service. Everyone was kind. I was a walk in emergency and they accommodated me quickly.
Thank you for sharing. We’re so happy you had a 5-star experience! – The Customer Service Team
Experiencia fantástica: Today I went to AspenDental in Newport News VA. I saw Dr. Suh , Doctor was so pleasant so down to earth so knowledgeable he had to took over close to 30 minutes to sit and talk with me and go over what I need it, He took the time to listen to my concerns that I had with my teeth. It wouldn’t needed to be done and he gave me his expert opinion ex extremely extremely professional kind a lovely demeanor. I walked out with confidence that my teeth will be fixed. I will be going back next week to have procedures started to get my smile back in the office manager, Ginger Vicarel extremely kind person I felt like I was talking to my best friend. This is truly a wonderful dentist office with a group of down-to-earth people. Everyone was just so pleasant and so friendly. The Customer Service is definitely 100% the Customer Service to me is really key and dealing with services if you’re looking for a good dentist, this is definitely a place to be.Thank you Dr.Suh and Gina Vicarel. If you’re looking for great service, this is the place to go. Have a wonderful day and again thank you to this team. Annette
We’re glad you had a 5-star experience. Thanks for sharing! – The Customer Service Team
Experiencia fantástica: Felt like I belonged I was a walk in patient for an emergency situation and they took care of me. Highly recommend.
Thanks for sharing your experience. We are so happy the team took great care of you. – The Customer Service Team
Experiencia fantástica: Great experience, Dr.v and his Assistant Kay did an amazing job and I love my dentures
It’s so nice to hear you enjoyed your time with the team. Thanks for sharing! – The Customer Service Team
Experiencia fantástica: Ashley is a great hygienist and she always gives me a great experience with my dental work. I highly recommend her.
We’re so happy the Aspen Dental team took great care of you. Thanks for sharing your experience! – The Customer Service Team
Experiencia fantástica: Everyone is so kind and professional. They truly care and listen. Ashley and Emani are awesome. Thank you. I appreciate you all.
Thank you for sharing your experience. We’re glad the team took great care of you! – The Customer Service Team
Experiencia fantástica: Ashley and her assistant are amazing 10/10 on the service
We’re so happy you had a great experience. Thanks for taking the time to share! Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates – The Customer Service Team
Experiencia fantástica: Great Dentist Office Very Good service and great staff. High Recommend
Thanks for taking a moment to share your experience. We’re glad the team took great care of you! – The Customer Service Team
Experiencia fantástica: Everyone involved in the process was very friendly, very thorough. The office is ran very efficiently and I would definitely recommend this location.
We’re glad you had a 5-star experience. Thanks for sharing! – The Customer Service Team
Experiencia fantástica: Every single person is amazing at the dental office ,especially the lady that scheduled my appointment for Saturday
Thanks for sharing your experience. We are so happy the team took great care of you. – The Customer Service Team
Experiencia fantástica: My visit was pleasant. The staff were friendly and ready to serve where needed. Thank you Aspen, my teeth looks awesome.
Thank you for sharing your experience. We’re glad the team took great care of you! – The Customer Service Team
Experiencia fantástica: I would like to thank Gina, the doctors, and the front desk receptionist at Aspen Dental for the excellent care I received. From the moment I walked in, they made me feel comfortable and welcome. They were very kind, patient, and professional, always looking for the best way to help me and do what was best for my dental health. They took the time to explain everything clearly and answer all of my questions, which I truly appreciate. I definitely recommend this office to anyone looking for a team that genuinely cares about their patients. Thank you for your dedication and outstanding service!
It’s so nice to hear you enjoyed your time with the team. Thanks for sharing! – The Customer Service Team
Experiencia fantástica: I really enjoyed the one on one time that was giving by each member of the team. They really made me feel good and comfortable with my visit
We’re so happy the Aspen Dental team took great care of you. Thanks for sharing your experience! – The Customer Service Team
Experiencia fantástica: through out the entire processes of visiting they have been extremely helpful and kind. they have made this process less stressful. I have been constantly been checked in with throughout the whole process. all of the staff here are outstanding.
We’re so happy you had a great experience. Thanks for taking the time to share! Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates – The Customer Service Team
Experiencia fantástica: Clap out to Ashley!!! She was amazing explaining all the procedures related to my fiance.
We're glad your experience has been positive with the Aspen Dental team. Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates! – The Customer Service Team
Experiencia positiva: This was my first visit and the front desk person was wonderful! She was on top of everything, kind, patient and hard working. She is a most appreciated first impression. I would give Aspen 5 stars if it wasn’t for the long wait to be seen. So, with that being said, 5 stars for the receptionist extraordinaire. Again, after we did go in the back and x-rays were taken, we had to wait awhile to actually get in a room. Once again, the dental hygienist was kind, professional, attentive and empathetic. The dentist was also very good with explaining the situation and making us comfortable. Finally, to the wonderful financial advisor, such a lovely woman! In conclusion, the wait was long, but the staff made up for it with kindness. 5 stars to the people at Newport News Aspen office.
We appreciate your feedback! Thank you for taking the time to share your experience. – The Customer Service Team
Experiencia fantástica: Everyone was kind and courteous. They put me at ease with reassurance that they could help me . Financing was available to ensure I could get the cate I needed.
Thanks for taking a moment to share your experience. We’re glad the team took great care of you! – The Customer Service Team
Experiencia fantástica: Ashley is the best dental hygienist I have ever come across. She is very attentive, smart, informed and knows her job well!!! I am very particular with the places that I go when it comes to my oral hygiene.... so, if you're ever in need of dental care, Aspen Dental Newport News is the spot. They're engaging, professional, and the care is excellent.
We’re so happy to hear this. Thanks for sharing your 5-star experience! – The Customer Service Team
Experiencia fantástica: Kyajah, dr Suh and Joshua were all great to work with and Joshua was super helpful with helping making decisions.
Thank you for sharing. We’re so happy you had a 5-star experience! – The Customer Service Team
Experiencia negativa: I went in because I had a tooth that broke off and I wanted them to fix it and the doctor said that it would need to be pulled and that it had an infection in it so he didn't pull it or give me any antibiotics for all they were worried about was to make a plan on my teeth instead of the broken tooth and believe me it was a big plan with a big of cost.
We regret your experience didn't live up to expectations. When schedules allow, offices do make the effort to offer treatment same day, but it’s not always possible. An offices ability to do same day treatment does depend on the number of staff, patients, procedures they have on a given day as well as the treatment needing to be done. -The Customer Service Team
Experiencia negativa: I had a crown fall out and needed it reattached. I went in person to set up an appointment. The person at the counter asked if I had an appointment or if I needed to make one. I told the person I needed to make one and was handed a business card to call a number and make an appointment. I returned to my residence and called the number. I was instructed to go to a website to make an appointment. My appointment was set for 0800. I arrived at 0750 and all of the parking places close to the building were taken. There was one other person in the waiting room. Another person came in a few minutes after I arrived. At about 815 the other person was told they wouldn't be seen until 0900. I was finally taken to the back offices where I had to sit through approximately ten x-ray procedures. Once they were accomplished, I was taken to an exam room. A dentist did the exam and told me some of the items he had found. I was then brought to another waiting room to find out the approximate cost. After a 15 to 20 minute wait I was told to follow a person to another desk. The person had a list of items they were proposing to do. The list was incorrect and the person sought clarification from the dentist. The list was shortened and I was given a price of 14,500.00 to fix every item they found. This started with my request to have a crown reinserted. Their analysis was several extractions, fixing some fillings, inserting some implants, and creating some crowns. At my age, 14,500 was not worth having a crown reset.
Michael, we regret that your experience didn't live up to expectations and wanted to let you know that we have read your review and will address concerns with the team with an eye to improving future patient experiences. If you have any questions about the care plan you received, please don't hesitate to reach out to the team. -The Customer Service Team
Experiencia fantástica: Your staff has the most professional service in any doctor's office I've seen in a long time. They are great with the patient and have excellent customer service from the front to the back. Consolation was the highlight of the visit. Thanks for taking care of my wife.
We’re so happy you had a great experience. Thanks for taking the time to share! Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates – The Customer Service Team
Experiencia fantástica: Baby!!!!! Let me tell you. Aspen dental is everything they think they are. First off the waiting room was clean, bright and it smelled so good. Smelled like coco butter and lavender. The front desk staff was friendly and warm welcoming. No nasty attitudes or acting as if they didn’t want to be there. Then Hygienist Ashely was so knowledgeable. She talked me out of getting veneers and truly broke down true dental care and treatment plans. When I tell you I was blown away. Then Dr. V was so kind he was very patient and took his time with me. Hands down I feel more confident I wasn’t embarrassed about my smile and they made me excited to get started with them. Hands down 10 out of 10 I would recommend.
We're glad your experience has been positive with the Aspen Dental team. Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates! – The Customer Service Team
Experiencia fantástica: EVERYTHING WAS AMAZING.....FROM THE WALK IN....UNTIL GOIN TO THE BACK...... EVERYBODY IN THE STAFF.....AND I MEAN EVERYBODY WAS AMAZING.... I LOVE TO COME BACK AND MAKE THIS MY DENTIST FOREVER!!!❤️
Thanks for taking a moment to share your experience. We’re glad the team took great care of you! – The Customer Service Team
Experiencia fantástica: Best cleaning appointment I've had in a while! She was very personable, gentle and friendly. Great staff!
We’re glad you had a 5-star experience. Thanks for sharing! – The Customer Service Team
Experiencia fantástica: I was very nervous and not looking forward to my appointment. I have suffered for many years with white coat syndrome. Everyone was so pleasant. The doctor and staff made me feel at ease. I’m actually looking forward to my next appointment.
Thanks for sharing your experience. We are so happy the team took great care of you. – The Customer Service Team
Experiencia fantástica: Very professional and polite they took the time to explain to me my options And they made me feel like family like I've been there already. And it was my first time there. I cannot wait to see them again.
Thank you for sharing your experience. We’re glad the team took great care of you! – The Customer Service Team
Experiencia negativa: Waited at least 40 minutes. Felt like a corporate facility. X-ray tech was nice, but had difficulty placing the devices in my mouth on several occasions pure communications regarding the wait time won’t go back.
We’re committed to providing every patient with the best possible experience, and we understand your frustration with the wait time you encountered, Thomas. Thank you for taking the time to share your feedback, it helps us improve and better serve our patients in the future. -The Customer Service Team
Experiencia fantástica: I had a great experience with Aspen dental office they are a great people Ashley took care of me good i really appreciate
We're glad your experience has been positive with the Aspen Dental team. Stay connected with us on Instagram @AspenDental for smile tips, dental care insights, and the latest updates! – The Customer Service Team
Experiencia negativa: Honestly this was the worse experience I’ve ever rencountered in a medical setting in my life. I had to come home and cry. I did my forms on line which included my insurance information, when I got there half hour early; the primary insurance information was not submitted, so along with the little nasty iPad that I was given to fill out the exact same information that I’d already done on line I had to dig around for my insurance information again. After half hour I was called back. The X-rays took at least half hour. The tech was Pleasant however, she never introduced herself, eventually I asked her name. My blood pressure was taken with a monitor that looked like it was used on every patient and not clean. By the way my blood pressure was sky high. I was told a hygienist or the Dr would come in. The doctor came in and did most of his talking to me standing in a position where I had to look up and sort of over my head to converse with him; By the way I chose this office because I had a filling to fall out. My appointment was at 2:30 at this point of the visit it’s after 3:30. Finally I was told to go sit in a little room and someone would come and talk to me about a plan. Around 4 a lady came and got me apologized for the wait, and thanked me for being patient and kind, she takes me into her office, we sat down and she can not get into my record because someone else was in my chart, so she leaves me, gone for about 3-4 minutes comes back, gets into my chart and discover once again my primary insurance has not been submitted, I’m still quiet and being polite, she kept apologizing. And even offered me a 10% discount. A staff members taps on the door, opens the door and all I could see was piercings; nose, lip and I don’t know where else, she proceeds to speak about another patients billing and current situation, she leave and at this point I’ve been that over two hours, only for her to tell me that the dentist on their staff that comes on Thursdays is not in my network. As I said I got in my car drove home washed that place off of me and cried. I have to take 4 500 mg of antibiotics before dental procedures which I did, and that amount at once makes my stomach sick, so I make it home got sick, washed that place off of me, and cried. There was only one positive thing there, the people were a robotic pleasant.
Ms.Elnita, we’re committed to providing every patient with the best possible experience and we understand your frustrations. Thank you for taking the time to share your feedback, it’s invaluable to us. Please know that we’ve read your review and will be addressing your concerns with the team in Newport News, with a continued focus on improving the experience for our patients moving forward. -The Customer Service Team
Experiencia fantástica: Every associate I met are so professional and very welcoming. All questions that I presented were answered. I was treated like family immediately upon first arriving to check in. Truly awesome experience.
Thanks for taking a moment to share your experience. We’re glad the team took great care of you! – The Customer Service Team
Experiencia fantástica: Everyone is very friendly and helpful. They provide a variety of services in one place and you are able to get an appointment fairly quickly.
Thank you for sharing. We’re so happy you had a 5-star experience! – The Customer Service Team
Experiencia positiva: The staff is great, however my last few visits there has been a long wait time in the lobby before I’m called back.
We appreciate your review! We're always working to improve and hope your next visit is even better. Thanks for the positive review! We’ll continue working to make each visit a 5-star experience. – The Customer Service Team
Experiencia negativa: To start had my last name wrong after my inspection waited in green room was called back to xray the tech had to get help she seam to be confused about equipment after that when for what I thought was a scam come to find out didn't need more xrays had wrong patient this think made my appointment to long I was there 3 hrs
We’re committed to providing every patient with the best possible experience, and we sincerely apologize for the wait time you encountered, Randy. Thank you for taking the time to share your feedback, it helps us improve and better serve our patients in the future. -The Customer Service Team
Experiencia fantástica: I would 10/10 recommend! Everyone was amazing and took the time to explain the process, my treatment plan with Dr. V, and, most importantly, the cost and my payment options. The highlight was Gina, who was so kind and took time to talk me through what my insurance would cover and my options for paying for treatment! Thank you to everyone for putting me at ease.
Thanks for sharing your experience. We are so happy the team took great care of you. – The Customer Service Team
Experiencia fantástica: Super professional staff!! Great interaction with the Dentist. A+++++
It’s so nice to hear you enjoyed your time with the team. Thanks for sharing! – The Customer Service Team
Experiencia fantástica: The staff was very pleasant and professional. The Dental hygienist did a great job cleaning my teeth.
We’re so happy the Aspen Dental team took great care of you. Thanks for sharing your experience! – The Customer Service Team
Experiencia fantástica: I came to this location with my youngest son 2 days in a row. The hygienist Ashley was so patient and nice to my son who in the past had been afraid when he has had to go to dentists. I don't see myself changing Aspen Dental locations any time soon.
Thanks for taking a moment to share your experience. We’re glad the team took great care of you! – The Customer Service Team
Experiencia fantástica: Ashley, the dental hygienist at Aspen Dental, was absolutely amazing. She was incredibly gentle yet still very thorough in cleaning my teeth. For the first time ever, I was able to fully relax during a dental visit, which says a lot. Ashley took the time to explain each step of the process and made sure I was comfortable the entire time. She also offered helpful dental solutions tailored specifically to my needs without making me feel rushed or pressured. Her professionalism, care, and attention to detail made this a truly positive experience. I highly recommend Ashley to anyone looking for a hygienist who genuinely cares about patient comfort and oral health.
We’re so happy to hear this. Thanks for sharing your 5-star experience! – The Customer Service Team
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