Dental Studio West
Dental Studio West offers comprehensive dental care to patients of all ages in Cincinnati, OH. Our doctors are known for their gentle and caring demeanor, and are passionate about providing high quality dental care. Combining advanced technology and years of dentistry experience, we are here to help patients achieve optimal oral health in a welcoming, comfortable environment.
Horario de apertura
- Domingo: (closed)
- Lunes: 8h-17h
- Martes: 8h-17h
- Miércoles: 8h-17h
- Jueves: 8h-17h
- Viernes: 8h-14h
- Sábado: (closed)
Nuestro comentario desde Best Dentists Club sobre Dental Studio West:
Dental Studio West es una clínica dental muy valorada, conocida por su personal amable y profesional, dedicado a proporcionar atención excepcional a sus pacientes. Los pacientes suelen informar que se sienten bienvenidos y cómodos, con miembros del personal que demuestran un alto nivel de amabilidad y cortesía. Aquí hay algunos aspectos destacados:
- Ambiente Acogedor: Numerosos pacientes han comentado sobre la naturaleza amigable y personal del personal, creando un entorno cálido y acogedor.
- Cuidado Profesional: Los dentistas, particularmente el Dr. Gusbar, son elogiados por su habilidad y capacidad para explicar los tratamientos de manera exhaustiva, asegurando que los pacientes se sientan informados y cómodos.
- Personal Receptivo: Muchas reseñas destacan la rápida respuesta de la clínica ante problemas dentales urgentes, con pacientes expresando su agradecimiento por ser atendidos de manera oportuna y recibir exámenes exhaustivos.
- Enfoque Cooperativo: El equipo es reconocido por acomodar las preocupaciones de los pacientes y trabajar en colaboración para crear planes de tratamiento que se adapten a las necesidades individuales.
- Experiencia de Alta Calidad: Muchas personas han descrito sus visitas como agradables y sin estrés, elogiando en particular los procedimientos indoloros y los chequeos minuciosos.
En general, Dental Studio West se ha establecido como una opción preferida para muchos pacientes que buscan atención dental de alta calidad en un entorno compasivo.
Dental Studio West: Opiniones
Experiencia fantástica: All of the employees were kind and welcoming. The dentist explained things well and he answered all of my questions.
Thank you. We are dedicated to providing our patients with high-quality dental care, so this review means a lot to our team!
Experiencia fantástica: Very nice office, all staff were very friendly and professional
Thanks so much!
Experiencia fantástica: Very informative and courteous explaining all detail information.
Thanks for sharing your feedback with us.
Experiencia fantástica: Everyone I have encountered here is kind, considerate, and very capable. I am very pleased with the care I have received from Dr. Gusbar, the hygienists, and everyone in the office staff.
Our patients mean the world to us. Thank you so much!
Experiencia fantástica: Had bad toothache Friday night, Took a chance and went to their office Monday morning. They took me right in, examined me and explained course of action. Very pleased
Thank you! Have a great day!
Experiencia fantástica: Everyone is so nice! The new office is so comfy and homey. No long waiting, time is kept but also allowing for questions and concerns to be addressed
Thank you for reviewing us! We love providing our patients with exceptional dental care and supportive, positive experiences. We truly appreciate it!
Experiencia fantástica: I like the Dr. Gusbar and staffs very much because they do care and concern about me. I am deaf patient. They make sure I am comfortable, understand what is going around me and finances. I like Tish very much because I can understand her very clearly. She wants to make sure I understand.. I forgot the front desk name with red hair. She is great and being honest with me about finance plans . I would recommend them because they are good people. My deaf husband goes there too. He likes Nicole because she can communicate and can sign language with him. It is perfect for him. We have no complaints.
Thank you for reviewing us! We love providing our patients with exceptional dental care and supportive, positive experiences. We truly appreciate it!
Experiencia fantástica: Dr. Gusbar and the entire team at Dental Studio West truly went above and beyond. Dr. Gusbar's skill and care literally changed my life during a very difficult time, and I can't thank him and the team enough for their exceptional work. My dental assistant was outstanding—she made me feel completely at ease, treated me with genuine kindness, and provided attentive, compassionate care from start to finish. There was zero judgment, only professionalism and warmth. This was one of the best healthcare experiences I've ever had. If you're looking for a dentist who combines expertise with real humanity, I highly recommend Dr. Gusbar and his team without hesitation.
Thanks so much!
Experiencia fantástica: Polite as anyone can be ,the whole staff. Great work as well
Thanks so much!
Experiencia fantástica: The staff were professional comprehensive and kind. I recommend Dental Studio West very highly.
Experiencia fantástica: Everyone was so pleasant and explained the process. Did an excellent job.
Thanks! Have a wonderful day!
Experiencia negativa: Came in due to severe tooth pain. Let me say first the receptionist and dental assistant were both kind and tried to be helpful. Dentist came, poked around for a minute, and then just didn’t seem to care about my repeated complaints of severe pain as he sent me home with some ibuprofen. I suffered through the weekend before I was finally able to a visit a different dentist where I had to have emergency dental surgery to extract the cracked and infected tooth. The second dentist said “I can’t believe someone saw you Friday and just let you leave”. Just horrible. If you are reading this go anywhere else.
Experiencia fantástica: I definitely recommend this dental office. Everyone in the practice that I have encountered has been very pleasant. Dr. Gusbar has a great "chair side manner". He definitely takes the edge off of being at the dentist office. Megan his assistant is very personable. Which I like. She helps to take the edge off of waiting for Dr Gusbar. Thanks you for a pleasant experience!
Thanks, we appreciate it so much!
Experiencia fantástica: Nice and friendly took time with me to address my issues.
Thank you for reviewing our office!
Experiencia fantástica: I have had nothing but great service here at Dental Studio West. All the staff are very polite and courteous. I highly recommend them for your dental work.
Thank you for your review! We hope you have a great day!
Experiencia fantástica: Friendly, professional and courteous: they explained everything and they were very accommodating. They did excellent work.
Experiencia fantástica: Was a beautiful office space and everyone was so nice and caring.
Thank you very much. High-quality patient care is incredibly important to us, so this review means a lot to our team.
Experiencia fantástica: Very nice people here great place to go and keep you and make you feel welcome. this place has all the new technology and it shows while you’re there. They make you feel warm and they care whether or not there is pain involved, never Felt a thing. I found A new place to go. I will go back again and again.
Thanks! Have a wonderful day!
Experiencia fantástica: Everyone there seemed to work in such harmony, I must admit I have never felt as comfortable in a dentist office like they made me feel ,they were so nice and efficient , thank you dental studio west !
This feedback means the world to us. Thank you!
Experiencia fantástica: I was in for a teeth cleaning. Amber is always great. She is thorough, kind and attentive while being very professional.
We love seeing these reviews! Thank you!
Experiencia fantástica: Amazing staff, I had a dental emergency and the doctor and staff were very caring and helpful.
Experiencia fantástica: Very nice and clean facility 5 minutes from home staff was very helpful and friendly the dentist was very gentle friendly and professional i give them a 2 thumbs up and a 5 stars i will recommend any time!
Thanks! We love our patients!
Experiencia fantástica: I am 83 years old. Been to many dentists. Afinia is the best.
Experiencia fantástica: The best service, everyone is so kind and helpful.
Thanks, we appreciate it so much!
Experiencia negativa: I was supposed to have a dentist appointment last Tuesday, December 2nd at 8:30 AM. Because of the weather, the office opened at 10:00 AM and my appointment was cancelled. However, no one followed up afterward to reschedule me. Last week, the office called about my husband’s upcoming appointment. Since my case is urgent, my husband switched his appointment date with me so I could be seen sooner. But when I arrived today, the hygienist who greeted me rolled her eyes at me, which left me shocked. She also assumed I was there for a cleaning even though I already had my cleaning last month. I explained that I was here to fix my tooth, not for a cleaning, and she then told me we needed to book my next cleaning instead. It was only then I realized that no one ever rescheduled my treatment appointment after the cancellation, and now I have to wait even longer to get my tooth fixed. I also want to mention a previous visit: when I came in to determine what was happening with this tooth, the receptionist came in for my signature for the X-ray. I felt rushed and pressured because I was still trying to decide whether I was getting the X-ray done that day. She spoke to me in a way that made me feel like I didn’t understand her, and it left me feeling terrible. This is especially disappointing because my husband and I have been patients at Afina Dental for over a decade from Eastgate to Cincinnati—and now even our child comes here. We’ve always been comfortable with this clinic, but lately I’m not so sure. The lack of communication and the way I’ve been treated sometimes makes me feel like I’m being treated differently, and I’ve experienced what feel like subtle microaggressions during my visits. I hope this feedback is taken seriously, because I value respectful, consistent, and attentive care from a healthcare provider. I want to feel confident continuing my care here.
Thank you for reviewing our office. We strive to deliver the highest quality of dental care to our patients, so all feedback is extremely valuable to us. We will be sure to take the details of this review back to our team. Please call our office directly, and we’d be happy to discuss the details of this review with you.
Experiencia fantástica: Office staff are all the best. Friendly and nice. Doctor is also wonderful. Explains everything he is going to do so I understand what’s happening. Clean, neat office.
Thank you. We are dedicated to providing our patients with high-quality dental care, so this review means a lot to our team!
Experiencia fantástica: I would recommend Dr. Gusbar at Dental Studio West to all that seek competent, caring dental services. Dr Gusbar is very engaging and answers all questions on care. His staff is top notch. Randy Dunham
Experiencia negativa: I went in because I lost a filling, and and there was zero pain. I just wanted to get a filling replacement. They tried to sell me on almost $6,000 of work for 2 crowns when all I needed was was a filling. I won't be going back to pay for all their expensive equipment.
Thank you for reviewing our office. We strive to deliver the highest quality of dental care to our patients, so all feedback is extremely valuable to us. We will be sure to take the details of this review back to our team. Please call our office directly, and we’d be happy to discuss the details of this review with you.
Experiencia fantástica: I had a cracked tooth and the office was very responsive and got me in same day. Staff and dentist was great and very thorough. Office was very welcoming and calm which helped
Thanks! We love our patients!
Experiencia fantástica: I just love dental studio West they are the greatest I love them they treat you with respect and they also are very friendly thank you then I'll Studios for being so kind
Experiencia fantástica: Excellent and professional care by the entire staff. I appreciate the entire team.
Thank you! We really appreciate you taking the time to leave this review.
Experiencia fantástica: Everyone was very nice and the dental check up was very thorough, best check ever. I would recommend them to others.
Experiencia fantástica: Friendly, professional and gentle. After years of “deferred maintenance” , I sought out a new dentist. We worked out a treatment plan without a lecture or guilt trip. Dr Souders is friendly and professional, Heather, my hygienist, is simply awesome. Usually paying the bill is painful too, but Ashley was pleasant and explained everything well while taking my money…
Thank you for reviewing us! We love providing our patients with exceptional dental care and supportive, positive experiences. We truly appreciate it!
Experiencia fantástica: Got me in same day, staff are great. Dentist also very nice. So efficient.
Experiencia fantástica: The doctor was amazing. All the technicians were fabulous. Couldn’t have had a better experience.
Thank you for reviewing us! We love providing our patients with exceptional dental care and supportive, positive experiences. We truly appreciate it!
Experiencia fantástica: Always have a great experience even though I’m not thrilled about going to the dentist. Brittany was wonderful and made it a more relaxing and comfortable experience.
Our patients mean the world to us. Thank you so much!
Experiencia fantástica: I absolutely love Dental Studio West! The entire team is friendly, professional, and truly cares about their patients. The dentists are skilled and take time to explain everything clearly, and my hygienist, Chelsea, is fantastic — gentle, thorough, and always makes me feel comfortable. I actually look forward to my appointments! Highly recommend Dental Studio West to anyone looking for excellent dental care in a welcoming environment.
Thank you for reviewing our office. We always strive to provide our patients with amazing care, so all feedback is extremely valuable to us.
Experiencia fantástica: Always a wonderful experience. I lived right near Lexington, KY for a number of years and continued to use their services on the West Side of Cincinnati.
Experiencia fantástica: It was my sons first visit staff very welcoming super nice and quick this is are new favorite dentist thanks
Experiencia fantástica: Friendly and competent staff. They take their time and explain everything along the way. Dr.’s Gusbar & Souders are very personable and thorough. I’m happy that insurance steered me to their practice. .
This feedback is so valuable to us. We really appreciate it. Have a great day!
Experiencia fantástica: Always a good experience when I have my teeth worked on at dental Studio West. Thank you Herbert
Experiencia fantástica: First time, very impressed with all Office staff. My Hygienist Chelsea very pleasant & knowledgeable. Pleased to be a new patient My appointment on October 14th was well spent. My Dr. & Her assistant Tish were fabulous. They really put my mind @ ease..
Experiencia fantástica: Had a great visit at Afinia Dental as always, Amber is great and very pleasant. The office staff is friendly and helpful with your insurance coverage. These dentist are the best, been to others not so great.
Experiencia fantástica: They take great care of you! I have major health issues and always take very good care of me! The whole staff is terrific!
Thanks, we appreciate it so much!
Experiencia fantástica: I called and they were able to get me in that afternoon as I was having pain in a lower right tooth.
Thanks, we appreciate it so much!
Experiencia fantástica: Meagan did an exceptional job completing pre-procedure X-rays an scans, everything Dr. Ryan needed to do the procedure was an he did a excellent job, precise, pain free, complete an remarkably fast It’s the only dental facility I’ve ever liked an I will RETURN thank you
Experiencia fantástica: Good Visit!! I liked the whole crew of people and the nice atmosphere of the office.
Thanks, we appreciate it so much!
Experiencia negativa: I had a horrible experience with this office. While the staff was very nice, I just went in for a regular cleaning and left with a huge bill, was told I had several cavities, and that my receding gums needed a (not covered) cleaning every 4 months. They took my money and then never called to schedule the fillings for my “cavities”. They also said they would not do one of the fillings until I did Invisalign(which I never said I was going to do). I would not recommend this place to anyone. They prey on the fear you may have about dental health and use fancy technology to get you to agree to unnecessary procedures.
Thank you for providing this feedback to us. Our team would love the opportunity to resolve this issue with you offline in a timely, professional manner. Please call our office directly at 513-598-2157, and we’d be happy to discuss the details of this review. Thank you for your time.
Experiencia positiva: Very professional and friendly staff. Dental assistant called me personally the evening before my appointment to remind and asking if I had any questions. Beautiful office.
Experiencia fantástica: Just gave my new neighbors your # .you'll do a great job
Thank you for your review! We hope you have a great day!
Experiencia positiva: A little frustrated that I had to go back a second time to have an issue resolved. On the second visit, the issue was resolved quickly.
Experiencia fantástica: Dr. Souders was great! She took great care of my son. We came to her last minute with a dental emergency and she was so helpful! My 9 year old was very nervous, and Dr. Souders explained everything to him and made him feel comfortable and safe.
Thanks a bunch! We hope you have a great rest of your day.
Experiencia positiva: Question everything! The hygienist will do an extra service you don't want. She is very pushy with services. I told her 3 x I only want services that insurance pays for. I ended up with a bill still. Not Happy.
Experiencia positiva: Place of business was not bad or good. Upon scheduling, there was supposedly miscommunication, and I had to call twice to get it all cleared up and corrected in time for my appointment. Once in office, it was neat and clean for being on the end of the strip. Upon arrival, the receptionist was very helpful. The dental assistant, Maddie, was very personal, kind, and paid attention to my needs during x-rays. My dental hygienist, Amber, was very professional. She was gentle during examination and teeth cleaning, as I have a sensitive mouth due from trauma. Some things that were talked about I had denied service of or getting, and I felt a little pressure to get it still after. However, in the end, being in office was better than how it started over the phone.
Thank you for reviewing our office. We appreciate your feedback, and we are happy to discuss the details of this review with you directly. Please call our office at 513-598-2157. Thank you.
Experiencia fantástica: Quick and painless extraction that was infected. No pain whatsoever. No surgery was needed so they reduced the price right there on the spot. I must recommend this place. Set me up with an appointment right away.
Thank you for reviewing our office. We always strive to provide our patients with amazing care, so all feedback is extremely valuable to us.
Experiencia fantástica: I had a very good experience for my first visit, everyone I have met has been very gentle and through
We are incredibly grateful that you took the time to leave us a review! Thank you.
Experiencia fantástica: They're very professional and friendly, they know what they are doing. I was very comfortable, no pain!
Experiencia positiva: Nice place, patient staff in an environment that's usually painful; a little bit cold temperature wise, for my taste, only they do offer free coffee! Convenient location.
Our patients mean the world to us. Thank you so much!
Experiencia fantástica: Couldn’t have found a better dentist, the staff was ever so kind and friendly. The last place i was too I would not tell anybody to go. It was like living a nightmare.
Our patients mean the world to us. Thank you so much!
Experiencia fantástica: In my opinion this is one of the best dental office around and give it a ten stars if I could! They will work with you and when having dental work done they will give you a break if need be and the numb the area before injecting the numbing agent. I would highly recommend and there prices are very reasonable
Experiencia fantástica: I have been a long time patient of Afinia now Dental Studio West, I can’t say enough good things about Dr. Souders and the staff, they are personable and at the same time professional and always make you feel at ease. I love the new office and I still marvel at my new smile!
Experiencia fantástica: Very nice people and painless as possible. Great dental service Thank you, Billhenry
Thank you for reviewing our office!
Experiencia negativa: I went in for a cleaning and didn't see the Dentist, but was charged $100 when my insurance provides 4 free cleanings. Upon leaving he said it was coded that way because it was Periodontal Monitoring? Is it ok if I get a cleaning that my insurance covers? The Hygienist was great.
Thanks! Have a wonderful day!
Experiencia fantástica: The staff are amazing and always answer my many questions about financing in ways I understand. Chelsea is incredibly great, and all staff offer a caring approach that has changed my relationship to dentistry for the better!
Thanks so much!
Experiencia fantástica: The staff here is amazing. We are very pleased with Dr Gusbar and the hygienists.
Thanks! Have a wonderful day!
Experiencia negativa: Very disappointed , waited 6 months to get my teeth cleaned , The dental hygienist Chelsea , took some pics with a new machine and said my gums are receding and she could not do a normal cleaning that I normally get every 6 months and had to get a deep cleaning every 3 months that would cost me out of pocket $700. A year just for the cleanings , seems like they are more interested in the loaning business than your teeth . I won’t be back and won’t recommend Dental Studio West to anyone !
Experiencia fantástica: Recently, I began treatment at Dental Studio West. As someone who neglected their own care for years due to fear and anxiety, every single person in this office has been more helpful and comforting than ever could have been expected. I just cannot overstate enough how well I was treated. Through multiple appointment changes, the scheduling staff was courteous, understanding, and flexible. Brittany, the hygienist was supportive and reassuring during my high stress periods. The level of care and empathy provided by Dr. Gusbar was thorough and reassuring. Thank you to everyone at Dental Studio West. I could not be more satisfied and would highly recommend to anyone seeking high quality dental care and service.
Thanks a bunch! We hope you have a great rest of your day.
Experiencia fantástica: Always love going to see the fabulous dental hygienist, Amber, and all the smiling faces there! Would recommend to everyone!
Thank you very much. High-quality patient care is incredibly important to us, so this review means a lot to our team.
Experiencia positiva: Staff was friendly and they listened to all my concerns and answered honestly. During procedure Doctor explained everything that was going on and made me feel comfortable. They explained all medical and billing options available, before procedure.
This feedback means the world to us. Thank you!
Experiencia fantástica: The doctor, dental assistant and office staff were all friendly and helpful. I was traveling and the got me in quickly. Will definitely use them again if needed when I'm in the area
This feedback is so valuable to us. We really appreciate it. Have a great day!
Experiencia fantástica: The entire dental staff was friendly, professional, caring, listened to my concerns, answered my questions honestly and without intimidation, pulled no punches, offered options for care without pushing me into doing more than I would be comfortable with. Top notch all around. I highly recommend this dental office.
Experiencia fantástica: Chelsea the hygienist is great! I am a new patient and have previously had horrible and aggressive hygienist at other practices. Dr. Gusbar is great! He explained my plan in a way that was easily understandable. And gave me options. So excited to continue my journey with them.
Experiencia fantástica: Great service, the dentist and receptionist were super kind and there were even free refreshments.
Thanks! Have a wonderful day!
Experiencia fantástica: The Dental Studio has worked out well for me and my husband. They are very thorough! Very caring people, the whole staff is wonderful and great dentist! Very happy! Nice new building!
Thank you for your review! We hope you have a great day!
Experiencia fantástica: The staff is always so friendly. Ashley and Cody help talk you through the insurance parts. Nicole is so sweet and gentle while cleaning. Dr. Gusbar and Dr. Souders are very informative. Everyone there makes going to the dentist a good experience!
Experiencia fantástica: The people who work here are fantastic. They are also considerate to your feeling, like if you want to discuss your treatment plan in a private room or at the front desk. I haven't met anyone at this office that I haven't liked.
Experiencia fantástica: Facility is immaculate. Staff is very professional and always willing to assist. I’m am so glad I chose Afinia Dental.
Thank you very much!
Experiencia fantástica: Affinia dental- I highly recommend this dentist! I am so impressed with entire staff. They are very organized! Nicest people
Thank you for reviewing our office!
Experiencia fantástica: Dr. Gusbar explained everything so well and took his time. Megan the assistant was so professional and helped me understand why certain treatment was not needed! Highly recommend!
Our team is thrilled to receive such a great review. Thank you!
Experiencia fantástica: I love my hygienist! She is gentle, understanding and thorough. I have had bad experiences in the past with dentists. I highly recommend afinia dental.
Thanks so much!
Experiencia fantástica: Best dental facility I've been to throughout my life. They are very caring, transparent and informative when it comes to the care you need. The atmosphere is warm and friendly. Highly recommend.
Our patients mean the world to us. Thank you so much!
Experiencia fantástica: Dr. Sander and her staff are second to none. Great communication from the office staff, very polite, and put you at ease. Skill wise Dr.Sauder is amazing!
Experiencia negativa: If I could give this place zero stars I would. I went here years ago after a few years of not going to a dentist...due to fear of dentist... Well due to that, I needed to get 2 root canals done.. and some more cavities filled. It was THOUSANDS of dollars worth of work I needed done, So I had to open a care credit just to help pay for this. When I had my cavities filled, I chose to have them all filled at once and for them to knock me out with a pill. I of course had to pay for that before the day due to me being knocked out and THEY said it would be illegal for them to ask me for money.. Tell me why they MAGICALLY found another cavity in my mouth and took it upon themselves to fill it, then charge me after the fact... Who consented to that? Not me.... Then when I was switching dentist, I tried to ask for my records to be faxed to my new office (not even a year later) they told me they didn't have my records anymore...hmmmmm..... THEN most recently at my new dentist place... now mind you... I have been going here for a couple years... I have had ONE cavity... My now 2 previous root canals AFINIA did... WERE BOTH. NOT. DONE. PROPERLY. and I had to be referred to an endodontist where I now have to pay some more THOUSANDS of dollars for them to fix it!!!!!!!!! Because they are both infected! how it was explained to me is on your bottom teeth you have 2 canals I guess, and your top has 3... well they only killed 1 on BOTH my root canals on my bottom teeth leaving 1 in both of my teeth to I guess now get infected... So I do not recommend this place to anymore.
We appreciate your feedback, Thank you for your time. We’ll be sure to take the details of your review back to our team.
Experiencia fantástica: Staff is cohesive, prompt, accommodating, tech driven, excellent overall! This last session I got a crown an implant, 2 scripts for infection and pain. Pain (was/is slightly), WAY less than anticipated. Within a matter of hours 80% to 90% controlled :)
We really appreciate you taking the time to leave this review. Thank you!
Experiencia fantástica: The staff at Afinia Dental are complete professionals and very friendly. I went in unsure of my options on my first visit but left fully informed by both Dr.Gusbar and front office staff.I would highly recommend the office for all you dental needs
Experiencia fantástica: Everyone from the front office to the Dr's are great people. Take the time to answer questions or explain whats going on and make you feel comfortable.
Thank you. We are dedicated to providing our patients with high-quality dental care, so this review means a lot to our team!
Experiencia fantástica: This was my first visit and the dentist and her assistant were very thorough and explained all my options. Very caring people
Thank you very much!
Experiencia fantástica: Very polite and knowledgeable staff. Incredibly helpful with everything. Would absolutely recommend them for all of your dental work!
Thanks so much!
Experiencia fantástica: I was impressed with how thorough my dental exam was and how friendly everyone was! I was a little Leary about switching my dentist after years with the same practice but am very glad of my decision to switch.
Thanks, we appreciate it so much!
Experiencia fantástica: 1-23-25 update: He had another uneventful, which is good, experience with this group. Chelsea, as before, was exceptional. She listened to me with sincerity and was able to relay to Dr. Sauders my precise condition. She made me feel comfortable and at ease. absolutely love coming to this crew. 6-27-23: As a repeat patient, I continue to be pleasantly surprised at the overall atmosphere and willingness to make ME--the patient--happy and relaxed. I'm an older patient, which means I have dental fears from an early age,but have gotten completely over my 'fear of dentists'. I can attribute this to the staff at Affinia on Bridgetown Road. From the moment I was greeted by Michelle and Ashley to Chelsea to Kayla to Dr. Souders - they ALL were fantastic in their attitudes, camaraderie and ability to make me feel as part of their family. Yes, I enjoyed this visit, as the ones before and I look forward to future appointments. Wait - did I actually say I look forward to going to the dentist???.....
Experiencia negativa: I had an emergency, office got me in. Then wanted $1300 to pull a tooth without insurance. Charged me $103 for visit & xray. I left of course & called around different offices and only paid $250 for everything! This dentist office is a ripoff, and not about the patient, it’s all about a corporation and making money. Even with insurance this office was more worried about everything wrong with the entire mouth then what the real problem was that I was there for! I will never be back nor refer anyone here.
Thank you for taking the time to provide your feedback. We cannot engage in patient-specific conversations online, but we welcome the opportunity to speak with you directly. Please call us at 513-598-2157, and we’d be happy to discuss the details of this review. Thank you.
Experiencia negativa: This place is terrible! Don't use them. All they want is your money. They spend the whole time trying to run unnecessary test on your teeth/mouth that is not covered by insurance. By the time the dental hygienist got around to cleaning my teeth, it took her ten minutes and she never scrapped the tartar off my teeth. She did floss some of my teeth. By the time I left, they wanted to do over $3,000 worth of dental work. If I could give this place a negative rating I would.
We appreciate your feedback, Anita. Patient care is our top priority each day, and we will share this information with the team.
Experiencia fantástica: Great place to go to if you haven't been to a dentist in a really long time and have financial concerns when it comes to getting your teeth worked on. This place doesn't judge nor try to get you to spend money you don't have. They provide you with options and cost and work on which option you want to go with without trying to sway your choice. The staff is friendly and understanding with any concerns you have and are willing to answer all of your questions. I look forward to my next visit.
Thank you so much! Our team loves seeing these reviews!
Experiencia fantástica: I went to Afinia- Bridgetown for the first time the other day and I was extremely nervous to go. I thought about canceling several times because I haven’t been in about 3 years. The staff there was so great! They were very personable, compassionate, and understanding. They explained everything they were doing before they did it and checked several times with me to make sure I was doing ok. If it asked a question, they were very knowledgeable about it. The hygienist, Brittany, and Dr. Gusbar were great. While I am still nervous about the dentist, my anxiety has definitely been eased a bit.
Experiencia negativa: I was a patient for years. I truly enjoyed and appreciated my dental experience with the Affinia dental family in Anderson. A lot has changed over time. My favorite two dentists stopped doing the work. One left the practice and the other started teaching only. I moved to the west side of town and decided to give Affinia Bridgetown a try. My daughter enjoyed her experience. I did not. I visited the office. I needed some dental work done and I was not satisfied with the work. I wrote a review and posted it. The dental office called me the next day♀️. They clearly didn't appreciate the review that I left. They asked me come back in to the office and make things right. I agreed to return. Craziness was my experience when I returned. First, EVERYONE in the office gave me dirty looks. That should have been my fist red flag to LEAVE. Next, one staff member hugged me and was overly acting concerned and happy to fix the problem. Next, They asked me to CHANGE /DELETE MY REVIEW..... ♀️♀️who does that. At any rate, I agreed and did so. I regret changing my review. My dentist made me an appointment for a gum cleaning. Regret. Regret. The female that performed my cleaning was the same girl that rolled her eyes at me when I initially came back to the office after I wrote my review. I didn't realize this until I was in the chair. She was SERIOUSLY UNPROFESSIONAL. She took advantage of me while cleaning my gums. She dug dip into my gums. I screamed. I almost jumped out of the chair. She replied, "Ms. Dailey you really have to clean under your gums. Dig deep with your tooth brush while brushing. "I was in sooooo much pain during the ENTIRE PROCESS. When she was finished. I went to the front desk to check out. I caught the eye attention that she gave to others in the office. As if she was saying, yeah I sure got her back for that review. I NEVER RETURNED. I had a friend ask me about a dentists to recommend. I told her about my experience her. She asked me if I shared this experience on this platform. I told her that I couldn't remember. I simply couldn't remember. I know that this experience changed the way that I view people who have my body in their hands. In addition, people should be allowed to speak their peace and be honest about their experiences on this platform and not be pressured to change a review for the sack of STARS.... 1 or 5. Simply leave a review and allow others to either visit the office or NOT. I have found a new dentist that I am happy with and feel safe. Tears. I pray that no one ever has this experience. Thank you.
Hello Demi, thank you for voicing your concern. Since HIPAA compliance is of the utmost importance to us, we cannot discuss this concern online. If you’d like to resolve it with us in a timely and respectful manner, please call our office.
Experiencia fantástica: I’m am so happy with the care and treatment I received. The front desk people, especially Cody and Ashley were very helpful, personal, and compassionate I had teeth pulled and the staff and Dr Souders made it a comfortable and painless procedure. Checked out several other places in the area Highly recommend this practice!!!
Thank you for reviewing our office!
Experiencia fantástica: Great dental facility, needed a wisdom tooth pulled and scheduled me in very quickly, manage get my insurance coverage done. The dental assistant and dentist (Tim) were very professional in handling me as a client
Thank you! Have a great day!
Experiencia fantástica: I had been awhile since I had been to the dentist. I was experiencing pain and they got me in the next day. I was not judged for not keeping up with my oral health. They came up with a plan to get me back on track with my oral health. Very pleasant experience over all.
Thanks so much!
Experiencia fantástica: Afinia did a great job with getting my family and me back on track. No judgments just encouragement and a plan. I am so thankful!
Thank you for your review! We hope you have a great day!
Experiencia fantástica: My husband and I haven't been to a dentist in a long time and have had quite a few poor experiences over the last few years that put us off from even wanting to try to get help. We reached a point where he was on a lot of pain and we needed to do something, I called at least 10-15 dentists and afinia was the only one willing to see a new patient in less than 6 months. From the moment we showed up, everyone here has been absolutely amazing. At no point did we ever feel judged or shamed for the current condition of our oral health. Everyone was so friendly and it was very obvious how much they care about their patients. My husband was evaluated and had the teeth hurting him taken care of within 24 hours of us showing up. That experience was so great we went ahead and booked to get full evaluations and get our dental health back in order. Not only was it the easiest appointment I've ever scheduled, they even had an opportunity to see me sooner than scheduled and I was able to get an evaluation, plan of action, and the work they recommended being done on in less than 2 weeks. This was my first time ever having a filling done and Dr. Gusbar was very compassionate and knowledgeable about explaining the whole process to ensure I was comfortable the entire time. I also worked with Amber for my evaluation and deep cleaning and she was absolutely amazing! Everyone here is so friendly and compassionate, I will never go to another dentist. I recommend Afinia and Dr. Gusbar to anyone looking for a new dentist, especially if you're nervous and/or have had prior poor experiences. If I could give them 10 stars instead of 5 I would. Thank you so much!
Thank you for reviewing our office!
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