Brident Dental & Orthodontics
At Brident Dental & Orthodontics in Harlingen, we are all about teeth – young ones, old ones, shiny ones, crooked or chipped ones. Our friendly and experienced dental professionals provide a wide range of family dental services including orthodontics, cosmetic dentistry and emergency dental care. Our general dentists, specialists and hygienists are all under one roof. Which means that treatment for implants, braces, or periodontal care can take place at the same office. Here, we gladly treat patients of all ages, including young children. We also welcome walk-ins, offer evening and weekend appointments, and accept a variety of dental insurance plans. FREE exams and x-rays for new patients.
Horario de apertura
- Domingo: (closed)
- Lunes: 9h-18h
- Martes: 9h-18h
- Miércoles: (closed)
- Jueves: 9h-18h
- Viernes: (closed)
- Sábado: 8h-16:30
Fotos de Brident Dental & Orthodontics
Servicios y Tratamientos
Brident Dental & Orthodontics: Opiniones
Experiencia negativa: I visited this office last week, and I want to start by saying that the staff made a wonderful first impression. The young woman who took my X-rays was kind. The front desk staff were also friendly and welcoming. Unfortunately, my experience changed when I met the dentist with blonde. I waited approximately 30 minutes before being seen for my exam. When I mentioned the wait, I was told that the office prioritizes quality over time and that the doctor takes her time with each patient. However, that explanation did not match my experience. After recommending that I needed a deep cleaning, the actual cleaning lasted only about five minutes. For the cost and what my insurance was billed for, I did not feel the treatment was thorough or worth it. Overall, I was disappointed with the quality of care I received. While I appreciate the kindness of the staff, I will not be returning to this office.…
Thank you for your feedback, Maria. Your comments are invaluable for us to improve, and we hope you might reconsider us in the future. Please feel free to reach out directly if you have further concerns.
Experiencia negativa: Me and my partner experienced something very uncomfortable. We waited an hour after our scheduled appointment. The lobby was hot and packed and lacked enough seats. Assistants were sweet but there was an issue with the work environment. We found it unprofessional on the doctors side to scold one of them very publicly. We as patients were able to notice it. Frankly, it’s disrespectful to us as well as the employees. Just a mess.
We sincerely apologize for the uncomfortable experience you and your partner endured during your visit to Brident Dental & Orthodontics. We appreciate your feedback regarding the wait time and the environment. Please know that we are committed to providing a respectful and comfortable atmosphere for everyone. Your comments will be addressed internally to ensure we improve our service. Thank you for bringing this to our attention, and we hope to provide you with a better experience in the future.
Experiencia negativa: Had a bad experience we made it on time for the appointment then waited 1 hour to be seen, mouth was numb so my client was unable to feel what was wrong until we got back 30 minutes away you cannot call direct, you have to go thru an appointment process with someone far away anyways DENISE made it worse she has bad customer service and treated us like we were a bother try another dentist these people dont care
We’re truly sorry to hear about your experience. We appreciate your feedback as it helps us improve our services. Please reach out to us directly at the office so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we hope to have the opportunity to make things right.
Experiencia fantástica: Assistant Angela was very helpful
Thank you for your wonderful feedback, Rafael! We're thrilled to hear that Angela was able to assist you effectively. At Brident Dental & Orthodontics, we pride ourselves on providing helpful and attentive service. We look forward to seeing you again soon!
Experiencia negativa: BUYER BEWARE/READ REVIEWS BEFORE COMITTING I can’t express this enough to Stay away from this dental clinic. Instead of me going in the clinic to address this horrible experience I’ll let everybody else know, just so the community doesn’t go through what my wife went through. First we get a quote. It was ridiculously high already. Day of procedure price went even higher. Over 2k My wife went for wisdom teeth removal and the surgeon was absolutely rude. He gets off on being rude to his patients. Then quits when he says he had enough. (In my line of work that means you don’t get paid for the job) He was suppose to remove 4 wisdom teeth and only completed one threw the tools on the table and said I’m done and then sent her out the door in tears. He acts like everyone should know what to do when wisdom teeth get pulled. Says to raise your hand when feeling pain then proceeds to say your fine when she did. Funny how you can feel what the patients feeling when your the one ripping out the tooth. I find this place very unprofessional. Should have stayed away when they said he only comes once a month. Then treats his assistant badly when they didn’t have the correct drill bit to his liking. Good Way to scare patients before starting the procedure. Then came to pick up meds for the one tooth, he didn’t sign any of the documents. looking at the reviews now they don’t care about people. There response to some of these are customer is rude and they don’t want the review. Overall horrible experience. Will be going somewhere else for REAL professional care not this joke of a clinic. Highly recommend going somewhere else for dental care.
Hello, due to the sensitivity of this matter, we currently cannot provide a public response. Our team is looking into the situation and once we’re finished reviewing, we will address any questions and concerns. Thank you for your patience and understanding as we work to resolve the situation.
Experiencia negativa: Terrible service, this place is committing fraud to the next level. Have been on phone for hours since incident with corporate no one responds to you at office. People beware of what your paying. Went in for a service realized it was more so I called the office took over and hour to get ahold of someone. They made it clear they were aware and would correct the mistake. No refund done as promised or follow up by call/ email. I called corporate they sent me an invoice with the lesser amount which was correct but said their system showed that was all I paid I presented bank statement were it clearly shows they withdrew hundreds more and said they would reach out to the office manager again. 3 weeks later they cannot refund me. This is Fraud at its core. No one wants to be held accountable and I will now dispute with bank and report this to my insurance as fraud. I learned a lesson to always ask for an itemized invoice of charges and verify. Also know some services are optional they try to say it's an amount because that's what it cost. No it isn't you can have one service and not the other.
Hello, due to the sensitivity of this matter, we currently cannot provide a public response. Our team is looking into the situation and once we’re finished reviewing, we will address any questions and concerns. Thank you for your patience and understanding as we work to resolve the situation.
Experiencia negativa: My dad has come to this dentist multiple times now because the temporary crown they've gave him keeps breaking in half no matter what he eats. My grandma had also come here and she said the staff was rude and the doctor made her cry because they were so rough with her teeth when she finally got to go after weeks of going back and forth on the phone because they couldn't get her information together, just for them not to help her. She had to find a new dentist. My dad has had similar complaints that the doctors are rough and seem in a hurry rather than taking their time to actually check his teeth. The first temporary crown they put on him wasnt even shaped or anything. It literally just looked like they slapped a glob of material between his teeth and called it a day before it broke not even a week later. Safe to say they're never going back.
We’re truly sorry to hear about your experience, Amanda. We strive to provide quality care and a comfortable environment for all our patients, and it seems we missed the mark in this instance. Your feedback is invaluable, and we will take it seriously as we work to improve our services. If you would like to discuss this further, please feel free to reach out to us directly. Thank you for sharing your concerns.
Experiencia fantástica: Absolutely awesome experience. No appointments available, but they made time to see me regardless. Forever grateful.
Thank you so much for your kind words, Ludy! We're thrilled to hear that you had an awesome experience with us at Brident Dental & Orthodontics. Our team always strives to accommodate our patients, and we're glad we could make time for you. Your gratitude means a lot to us, and we look forward to seeing you again soon!
Experiencia negativa: The dentist is very rude.
We sincerely apologize for your experience, Meygan. It's disappointing to hear that our service did not meet your expectations. At Brident Dental & Orthodontics, we strive to create a welcoming atmosphere for all our patients. Your feedback is valuable, and we would appreciate the opportunity to address your concerns directly. Please feel free to reach out to us so we can better understand your experience and work towards a resolution. Thank you for bringing this to our attention.
Experiencia fantástica: The front desk staff are very polite and helpful. The dentist and the dental hygienist are great. The office is clean and well organized.
Thank you, Mia, for your wonderful review! We're thrilled to hear that you had such a positive experience with our polite front desk staff and skilled dental team. Keeping our office clean and organized is a top priority, and we're glad you noticed! We look forward to continuing to provide you with exceptional dental care at Brident Dental & Orthodontics.
Experiencia fantástica: The dental team here is very good! Informative and friendly.
Thank you so much for your kind words, Rhonda! We're thrilled to hear that you found our dental team informative and friendly. At Brident Dental & Orthodontics, we strive to create a welcoming environment for all our patients, and your feedback truly motivates us. We look forward to seeing you again soon!
Experiencia positiva: Polite helpful I waited very short of time
Thank you, Ludim Farias, for your kind review! We're thrilled to hear that you found our team polite and helpful and that your wait time was short. At Brident Dental & Orthodontics, we strive to provide efficient and quality care for all our patients. We look forward to serving you again in the future!
Experiencia fantástica: I had an emergency, everyone was nice and made me very comfortable. I would recommend Brident to everyone!!
Thank you so much for your kind words, Sharese! We're thrilled to hear that our team made you feel comfortable during your emergency. Your recommendation means the world to us, and we look forward to continuing to provide exceptional care at Brident Dental & Orthodontics.
Experiencia negativa: Oh my god, PLEASE do not come here. Look at how much negative reviews they have!!!!!!!!! Do not come here !!!!! Go somewhere else!!! They’re very uncoordinated, unprofessional, and extremely inconsiderate here with your time and money. And they don't answer the phone in the office! Ranging from corporate to this specific office location right here. You will be disappointed and frustrated!!! Everything the previous one-star reviews said, happened to my boyfriend at this sad excuse for a dental office!!! Also, look at the snarky, childish replies to the one star reviews simply stating the truth!! Thank you for proving my point, UNPROFESSIONAL. You will continue to get one star reviews if you keep up this nonsense.
We sincerely apologize for your experience and understand your frustration. At Brident Dental & Orthodontics, we strive to provide quality care and professionalism, and it's clear we fell short in this instance. Your feedback is invaluable, and we will use it to improve our services and communication. Please know that we take these concerns seriously and are committed to making things right. Thank you for bringing this to our attention.
Experiencia negativa: Don’t recommend at all. Wasted my time waiting two hours to get checked and didn’t get anything done. I had an appointment and I saw people getting in even after getting there after me
We sincerely apologize for the wait you experienced during your visit to Brident Dental & Orthodontics. Your time is valuable, and we understand how frustrating it can be to feel overlooked, especially after having an appointment. We appreciate your feedback and will use it to improve our service. If you have any further concerns, please feel free to reach out directly. Thank you for sharing your experience with us.
Experiencia fantástica: Very fast friendly service same day appointment the Dr was very nice love the service all around
Thank you so much, Elvia, for your wonderful review! We're thrilled to hear that you had a fast and friendly experience at Brident Dental & Orthodontics. Our team strives to provide excellent care and service, and it's great to know that you felt valued and satisfied. We look forward to seeing you again soon!
Experiencia positiva: Had my appt on May 12 was supposed to have X-rays and cleaning but hygienist was over booked and only got my X-ray done and had to schedule another appt for cleaning. Very polite staff.
Thank you for your feedback, Deborah! We're glad to hear that you found our staff polite. We apologize for the scheduling issue that prevented you from having both your X-rays and cleaning in one visit. Your comments are important to us as we strive to improve our services. We look forward to seeing you at your next appointment for the cleaning!
Experiencia negativa: First visit, my appointment was at 10:00 am. I was seen at 11:40. I got X-rays done and had to wait longer for rooms to be cleared to get a cleaning. After going to the room for a cleaning I was told they had to reschedule my cleaning. They didn’t have any openings for cleanings for the next two weeks. Decided that I’m not coming back to this place and definitely don’t recommended this place. Wasted my time
We sincerely apologize for the long wait and the inconvenience you experienced during your visit. It's disappointing to hear that we couldn't accommodate your cleaning appointment as scheduled. Your feedback is invaluable, and we are committed to improving our service. We hope you might reconsider and give us another chance in the future. Thank you for sharing your experience with us.
Experiencia fantástica: Always, staff is very friendly. Awesome hygienist in the Harlingen office.
Thank you so much for your kind words, Celia! We're thrilled to hear that you had a positive experience with our friendly staff and that our hygienist stood out to you. At Brident Dental & Orthodontics, we strive to provide exceptional care in a welcoming environment. We look forward to seeing you again soon!
Experiencia fantástica: The female specialist doctor i saw the 1st time was super rude she was oriental, that i almost didn't go back, but let me tell you they scheduled me with the other specialist doctor Male, and he was so so very nice & caring!!! I know God put him in my path. The receptionists are so very nice and helpful too....FYI these 2 specialist come once a month they alternate, but go with the male specialist he's awesome♥️♥️
Thank you, Valeria, for sharing your experience! We're thrilled to hear that you had a positive visit with our male specialist and found him caring and supportive. We appreciate your compliments about our reception staff as well. Your feedback is invaluable, and we hope to continue providing you with excellent care at Brident Dental & Orthodontics. Looking forward to seeing you again soon!
Experiencia positiva: Service was great the girl in front desk was wonderful even the girl doing my image for my teeth was welcoming and nice. The doctor there was ok nothing special definitely not like going to a dentistry that is out of network willing to interact with patient.
Thank you for your wonderful feedback, Mishellvictoria! We're thrilled to hear that you had a great experience with our front desk staff and the imaging team. We appreciate your input regarding the doctor's interaction, and we'll certainly take your comments into consideration. Our goal at Brident Dental & Orthodontics is to provide a welcoming and engaging environment for all our patients. We look forward to seeing you again soon!
Experiencia fantástica: All staff, hygienists and Dr. White were nice, professional and courteous. Thank you.
Thank you, Jennifer! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with our team at Brident Dental & Orthodontics. Providing professional and courteous care is our priority, and we're glad it showed. We look forward to seeing you again soon!
Experiencia fantástica: Friendly staff, great service and very professional.
Thank you, Alfredo Rios, for your wonderful review! We're thrilled to hear that you had a great experience with our friendly staff and professional service at Brident Dental & Orthodontics. Your satisfaction is our priority, and we look forward to helping you achieve the smile of your dreams!
Experiencia negativa: I still haven't received my medication 1 Star They said it will only take 1 hour and still nothing I was rushed out
We sincerely apologize for the inconvenience you've experienced with your medication. Your feedback is valuable to us, and we will address this issue to ensure better service in the future. Please feel free to reach out to our team directly for assistance.
Experiencia fantástica: Friendly, capable and honest staff.
Thank you, Cynthia, for your wonderful review! We're thrilled to hear that you found our staff at Brident Dental & Orthodontics to be friendly, capable, and honest. Your kind words inspire us to continue providing the best care possible. We look forward to serving you again in the future!
Experiencia fantástica: Professional personnel with great attitude , thank you.
Thank you, J. G. Cantu, for your kind words! We're thrilled to hear that you had a positive experience with our professional team at Brident Dental & Orthodontics. Your satisfaction is our priority, and we look forward to serving you again soon!
Experiencia fantástica: Excellent service. Great dental team.
Thank you so much for your wonderful feedback, Narz! We’re thrilled to hear you had an excellent experience with our dental team at Brident Dental & Orthodontics. Your satisfaction is our top priority, and we look forward to continuing to provide you with great service. See you at your next visit!
Experiencia fantástica: Very good work. I really like going to this dental doctor.
Thank you so much for your kind words!
Experiencia fantástica: First visit ever. Customer service was great thanks to the clerk for helping me and husband in getting registered. Grecia was awesome did great with my cleaning.
Thank you so much for your wonderful feedback, Esmeralda! We're thrilled to hear that you and your husband had a great first visit. We'll be sure to pass your compliments on to Grecia for her excellent service during your cleaning. We look forward to welcoming you back soon!
Experiencia fantástica: I was able to see the dentist.
Thank you for your positive feedback, Wesley! We're delighted to hear that you were able to see the dentist at Brident Dental & Orthodontics. Your comfort and satisfaction are our top priorities, and we appreciate you taking the time to share your experience. We look forward to serving you again soon!
Experiencia negativa: The people who work here are very rude and look at you in a judgemental way. I also saw them harassing a homeless man outside, and he wasn't on their property
We sincerely apologize for your experience at Brident Dental & Orthodontics. We take such matters seriously and strive to maintain a respectful environment for everyone. Please reach out to us directly to discuss this further. Your feedback is invaluable in helping us improve our services and ensure that all individuals feel welcome and respected.
Experiencia fantástica: I called for a tooth and/or gum excruciating pain and they took me in right on the same day and the doctor diagnosed it quickly and prescribed me meds and doing ok for now. Thank you very much for helping me to rid of this horrible pain. Also they preferred me for a possible wisdom tooth excretion later. I will definitely be coming back here for my dental issues.
Thank you so much for your kind words!
Experiencia fantástica: Emergency crown replacement. I was squeezed in and out within the hour. B
Dear Bernard,
Thank you for your positive feedback! We are glad to hear that we could accommodate your emergency crown replacement so efficiently. Your satisfaction is our priority, and we appreciate your kind words. If you have any further needs or questions, please don’t hesitate to reach out.
Best regards,
The Dental Team
Experiencia fantástica: Very fast and precise. All personal are great good attitude very professional.
We're happy to know you had a great experience with us!
Experiencia negativa: I was warned before going & the warning was true you are just a number to them. They attempted to use intimidation tactics to get me to agree to other procedures, products, & prices. Will never go back here again & warning everyone I know. This place has truly lost sight of treating patients correctly.
We’re sorry to hear about your experience, Smile in Paris. At Brident Dental & Orthodontics, we strive to treat each patient with care and respect. Your feedback is crucial, and we take it seriously. Please reach out to our management team directly so we can address your concerns and ensure a better experience in the future.
Experiencia fantástica: This place is very clean, the staff is extremely friendly and I felt very comfortable during my appointment. I highly recommend this dentist
Thank you so much, Myles! We're thrilled to hear you had a positive experience at Brident Dental & Orthodontics. Our team strives to provide a clean and welcoming environment, and it's wonderful to know you felt comfortable during your appointment. We appreciate your recommendation and look forward to seeing you again!
Experiencia fantástica: Great staff, answer all your questions. Wait is not long at all. Would recommend to all my family & friends
Thank you, Cynthia! We're thrilled to hear you had a great experience with our staff and that you found the wait time minimal. Your recommendation means a lot to us, and we look forward to serving your family and friends in the future!
Experiencia fantástica: The staff was very courteous and polite.they did a great job cleaning my teeth
Thank you, Juan Antonio Garza, for your wonderful 5-star review! We're thrilled to hear that our staff made a positive impression and that you were pleased with your teeth cleaning. Your satisfaction is our top priority, and we look forward to serving you again at Brident Dental & Orthodontics!
Experiencia negativa: If i could give 0 stars I would. The worst experience Ive ever had at a dentists office. I scheduled my appointment online through their website because nobody answered the phone in the office. When I arrived the lady behind the desk said they have my phone number incorrect so my appointment wasnt confirmed(even though I received a confirmation text and confirmed it) and I was told I would have to wait a long time if I wanted to be seen. Once I was brought back, the Dr was the rudest person I've ever met in my entire life. I told him where my pain was by pointing to the area it hurt and I said it felt "cracked" he then informed me I had the incorrect terminology (because thats whats important here) and the tooth was actually chipped. OK cool. Then he told me to raise my hand when I felt pain while he was examining it, so I did, he scolded me saying "that isn't pain, its sensitivity try again " it seemed like a game of semantics to him instead of worrying about the fact Im a patient literally in pain. He continued to go back and forth with me about whether im feeling pain/sensitivity (which im feeling both soo I dont understand that) and then he got mad and told the assistant to just send me to endo because he didnt know what the issue was. Safe to say I left immediately, the most unprofessional office in the valley FOR SURE. Seems anyone can be a dentist here.
Thanks for the star! Stop sending me these reviews
Experiencia negativa: So I book an appointment for a dental emergency the next day with their corporate answering system just to be called back the next day and say they can't see me due to not being able to verify my insurance. Also, that they don't do same day procedures with the consult. That isn't handling dental emergencies then.
Stop sending me these reviews
Experiencia positiva: they missed one of my bands to keep the wire in place.
Hi John, we appreciate your feedback and apologize for the oversight with your band. Your experience is important to us, and we strive for the highest quality of care. Please reach out to our office so we can address this issue and ensure everything is properly fixed. Thank you for bringing this to our attention.
Experiencia negativa: Terrible phone etiquette. Bad with giving information upfront instead of waiting till the appointment is over just to say the customer or patient sorry he has to stay in pain because they don’t do that kind of work he needs there. I’m so a upset,
Stop sending me these review
Experiencia fantástica: Got a root canal. Everyone very professional. No problems at all. And no pain ...
We’re delighted with your 5-star review! Your dental health is a top priority and we hope to welcome you again for more outstanding service.
Sincerely,
Brident Dental & Orthodontics
Experiencia fantástica: I had an awesome experience at Brident Dental & Orthodontics. They were friendly, professional and kept me well informed about what was going on and what to expect. I felt they knew exactly what they are doing and made me feel safe
Thank you for the excellent 5-star review! It makes our team proud to know that they delivered on our promise of affordable, timely and compassionate dental health care. We hope to welcome you again soon.
Sincerely,
Brident Dental & Orthodontics
Experiencia negativa: They told me my insurance was approved my appointment was at 3 I didn’t get seen until 4:30 and they didn’t even do the procedure just blew air in my mouth that was all and later told me they weren’t sure if my insurance was approved or not
Get better insurance and stop sending me these reviews
Experiencia fantástica: Did not take more than one hour as in other dental places. My appointment was at 2pm and was out by 3:15.
Thanks for the great review, Robert. We strive to provide our patients with on time professional, affordable, and quality services. It was a pleasure serving you as a patient.
Experiencia fantástica: Loved it! I used to dread going to the dentist but I had a great experience. Yes the wait time might be a bit, but once it’s your turn you can tell they are working hard in the back. Everything went smooth from my x-rays to my check up with given explanation to my cleaning. I might actually keep up with my appointments because of them! That says a lot.
Thank you for the stellar 5-star review! Your positive feedback motivates us to continue delivering top-notch care and service in all areas of dental health care.
Sincerely,
Brident Dental & Orthodontics
Experiencia negativa: Terrible. Made an appointment but when I got there, they were closed. I don’t understand why I did not receive a call back saying that my appointment had been canceled.
Hello there, we truly regret to hear of your experience. If you'd like to discuss this further or there's anything we can do to help, please don’t hesitate to reach out to us directly and we're more than happy to assist you.
Experiencia fantástica: The dental hygienist as well as the dentist are very attentive and answers all of my questions without any hesitation. Definitely staying with them for my dental needs!
We’re grateful for your 5-star review and thrilled you had a superb experience. We always strive to offer affordable, timely and compassionate care in in professional dental services, and we're glad we met your expectations!
Sincerely,
Brident Dental & Orthodontics
Experiencia negativa: It’s ok. First, the place was completely packed and obviously over booked. There was nowhere to sit when I got there. Lobby area is fairly small though. People that were already waiting kept asking when they were going to be seen. I waited there for a little over an hour before they called me over. The staff was nice but the place is dirty. When it was time for my cleaning I felt any questions or concerns I had, I was rushed through them. The dental hygienist that did my cleaning was nice but was not gentle at all. I’ve had my teeth cleaned by some heavy handed people in the past but this was rough. She sped through it, water was splashing all over my nose and a bunch water was spilling out the side of my mouth lol. I get it, it can be a little messy but this was more than that. There was some areas that were sensitive and painful because it had been a little while since I had a cleaning. She would ease up when I would wince in pain though. I felt rushed the entire time I was being seen. I definitely didn’t like that. Once I got home my teeth and gums were pretty sore which I expected some soreness but I had throbbing pain for a couple of hours after. Would I go there again? No lol I’ll be looking for another place. I have some friends and family that are pretty sensitive about their teeth so I wouldn’t recommend them going here.
Jennifer, we truly regret to hear of your experience. Please know that we strive for you to feel comfortable and that your concerns are being heard during your treatment. If there's anything we can do to help, please don’t hesitate to reach out to us directly and we're more than happy to assist you.
Experiencia positiva: Staff is nice, Dr. Orthodontist gives no explanation of ur progress. No communication with patients.
Annette, thank you for sharing your feedback. Please know that we strive for you to have the communication you need about your care. If there's anything we can do to help, please don’t hesitate to reach out to us directly and we're more than happy to assist you.
Experiencia fantástica: We loved this place, our doctor was doctor. Murray and she did amazing on my root canal, definitely recommend this place!!!
Thank you for the stellar 5-star review! Your positive feedback motivates us to continue delivering top-notch care and service in all areas of dental health care.
Sincerely,
Brident Dental & Orthodontics
Experiencia fantástica: I haven't been to the dentist in a long time, so I was way over do. And like most men I don't fix things until they're broke. So needless to say I was a bit apprehensive on going, but once I was in the back the staff answered all my questions and put me at ease, I had to have a deep cleaning which sounds kind of intence . But the tech did a great job! And I'm very satisfied with the job she did. The dentist talked to me and explained my options. So I recommend this dentist office and I'm looking forward to going back for my next appointment.
Thank you for the stellar 5-star review! Your positive feedback motivates us to continue delivering top-notch care and service in all areas of dental health care.
Sincerely,
Brident Dental & Orthodontics
Experiencia negativa: I’m new to the area and needed a dentist. This place had great review and I could get the X-rays and exam for free. I did both. During the exam they told me I’d need a deep cleaning. The hygienist marked every tooth 2, 3, 4, or 5. I barely had any 4/5 that I remember. I didn’t know the importance of these until after everything was over. So they tell me I need the cleaning the dentist came in and it’s an old man who barely sticks the instruments into my mouth but does get a stick and I have one cavity. He didn’t talk to me other than hello. Not about my mouth or the cavity or the necessary deep cleaning—awful bedside manners. The hygienist tells me then that the cleaning and cavity would be $900. I’m like uh…for a cleaning and cavity? Mind you I’m not super educated on dental prices but that seemed high so I walked out and went to my car and called around. No one could tell me a deep cleaning price until the exam was done and there would be a charge for that so I just hit the bullet and went back in and paid the $900. The only one who helped me at all was the receptionist who showed me my teeth and explained why I needed the cleaning before I paid the bill. Then the hygienist went to work and I knew it’s be painful because they numbed my mouth but this hurt and I have a high pain tolerance. She too didn’t explain anything or go over anything other than a short blurb as to why I needed the cleaning and it was basically one sentence saying because of my gums. Remember the numbers? A gum disease chart was on the wall and 1-3 was considered healthy 4-6 some issue and so. So I’m not even sure I NEEDED that cleaning ie it was because I was a new patient. She or the doctor couldn’t easily explained that but they didn’t. Then she handed me some fancy toothbrush I said whoa whoa whoa did I pay for this she said I don’t know the girl said to give it to you. She didn’t say what girl but at this point I was just done and left. I’ll switch dentists the next time I need X-rays cause this place isn’t it. This review I gave—I paid for that exam in full. In March I’m still getting a bill for that toothbrush I never asked for, some gum gel, and a discount they added back. I’ve been disputing with collections over and over the girl who handles my dispute is no help so today I went to dispute with the office directly. My fault partially but a lunch sign from 1-2 was on the door it was 330 and me and another lady were waiting—they’d actually scheduled her an appointment. Finally we so see they are closed Monday but, what I hate this place. It’s going down Wednesday.
We are disappointed to see your rating and ask that you please provide more details about your experience by reaching out to [email protected]. Your insights are important to us as we strive to improve our dental services.
Sincerely,
Brident Dental & Orthodontics
Experiencia fantástica: I was able to get an appointment, and procedure date from one day to the next. Very satisfied with this, and the staff, and Dr Chung.
We’re delighted with your 5-star review! Your dental health is a top priority and we hope to welcome you again for more outstanding service.
Stop sending these reviews
Sincerely,
Brident Dental & Orthodontics
Experiencia fantástica: I am very pleased with all the front office staff and the medical staff. Dr. Chung did an exceptional job with my tooth extraction. Everyone is so caring and professional. I will not go anywhere else for my dental care. I fully recommend Brident Dental.
Thank you for the excellent 5-star review! It makes our team proud to know that they delivered on our promise of affordable, timely and compassionate dental health care. We hope to welcome you again soon.
Sincerely,
Brident Dental & Orthodontics
Experiencia fantástica: Very convenient, I was able to schedule for cleaning same day I made appointment!
Thank you for the excellent 5-star review! It makes our team proud to know that they delivered on our promise of affordable, timely and compassionate dental health care. We hope to welcome you again soon.
Sincerely,
Brident Dental & Orthodontics
Experiencia positiva: 5 star service, 1 star waiting time, I took out the difference.
Thank you for your 4-star review! We’re pleased to hear you had a good experience with our professional dental care team!
Sincerely,
Brident Dental & Orthodontics
Experiencia fantástica: Waited 2 hours for my appointment and I finally said enough and walked out. This office is under staffed and they are booking so many people in a day to make their daily goal. I would not recommend this office or the company. Do yourself a favor and find another honest working dental office in the valley.
Hi Richard, we are truly sorry to hear about your experience at our office. We apologize for the long wait time and any inconvenience this may have caused. We value your feedback and will work to improve our scheduling process to ensure a better experience for all our patients in the future. Thank you for bringing this to our attention.
Experiencia positiva: Great service for the fill in Asian Dr. Don't know her name but went above and beyond to get the job done, thanks
We always enjoy hearing what our patients have to say, Ricardo! We strive to provide our patients with on time professional, affordable, and quality services. We’re glad we could be of service and appreciate the kind words!
Experiencia fantástica: I’ve been going to brident for about 3 years and they have gotten really quick in services. They explain all services and if any additional charges. I would recommend brident dental.
Thank you for the excellent 5-star review! It makes our team proud to know that they delivered on our promise of affordable, timely and compassionate dental health care. We hope to welcome you again soon.
Sincerely,Brident Dental & Orthodontics
Experiencia fantástica: Wonderful staff Excellent Dr Excellent service nothing else to say there great
We are glad you enjoyed your experience with our amazing staff Ricardo. We strive to provide our patients with on time professional, affordable, and quality services. Please visit us again soon!
Experiencia fantástica: Friendly customer service as soon as I walked in the door for my new patient appointment. Definitely a happy patient!!
Thanks Erica. We’re thrilled that you were satisfied with our services. We strive to provide our patients with on time professional, affordable, and quality services. Your feedback is appreciated.
Experiencia fantástica: Super friendly and Denise made the whole process for a first visit super easy for me. Def recommend.
We always enjoy hearing what our patients have to say, Sierra! We strive to provide our patients with on time professional, affordable, and quality services. We’re glad we could be of service and appreciate the kind words!
Experiencia fantástica: Extremely friendly and informative. They make you feel comfortable.
We are glad you enjoyed your experience. We strive to provide our patients with on time professional, affordable, and quality services. Please visit us again soon!
Experiencia fantástica: They’re friendly and efficient, and helpful in getting you help with payments.
Maria, thank you for the positive review. We strive to provide our patients with on time professional, affordable, and quality services. We are glad you had a great experience at our office.
Experiencia fantástica: I’ve been visiting Bright Dental for over a year and Gracie has always been my hygienist. She’s incredibly professional and friendly. She made me feel at ease throughout the entire cleaning process and explained each step clearly. I appreciated how she took the time to educate me and answer all my questions, which was very helpful. The overall experience was excellent. I highly recommend Grecie for anyone seeking a thorough and caring dental hygienist.
Hi Alicia! Thank you so much for your kind words about Gracie and your positive experience at Bright Dental. We're thrilled to hear that she made you feel comfortable and took the time to educate you during your visit. We appreciate your recommendation and look forward to seeing you again soon!
Experiencia fantástica: As a first time patient I was given an appointment quickly. I was skeptical at first because my first appointment they were not able to see me and rescheduled me. The 2nd appointment, I got to the reception table staff greeted me and made me feel welcome. They talk you through everything and tell you exactly what they are doing. They kept asking if I had any questions throughout my entire appointment. The dentist himself was very professional and so was Denise who took care of my billing. I will definitely come back again for my dental cleanings and treatment.
Thank you for sharing your experience, Iris! We're glad to hear that despite the initial hiccup, you felt welcomed and taken care of during your second appointment. We appreciate your kind words about our staff and are happy to hear that you had a positive experience with both the dentist and Denise. We look forward to seeing you again for your dental cleanings and treatment. Take care!
Experiencia negativa: They never answer any phone calls. I had a dental implant and the office they sent me to never sent my prescription to the pharmacy and i couldnt even get in contact with them to fix it because they never answered the phone. I havent been scheduled a follow up appointment for the dental implant i had and its been over a month. Ive been charged for dental fillings and not even scheduled to have them completed either. This brident location sucks and i will probably have to walk into the office personally in order to have any of my concerns addressed. I DONT recommend anyone needing dental assistance to go here ever.
Keep calling. Eventually, we’ll answer. Meanwhile stop sending me these reviews.
Experiencia fantástica: Very polite safe, limited waiting time, Very thorough explanation of my benefits
Hello Irma, thanks for the positive feedback! We strive to provide our patients with on time professional, affordable, and quality services. We're always happy to hear good things from our patients.
Experiencia fantástica: Staff was extremely welcoming, informative and helpful. Clean office. We didn't have a long wait. They answered all my questions and concerns.
We always enjoy hearing what our patients have to say, Rosemarie! We strive to provide our patients with on time professional, affordable, and quality services. We’re glad we could be of service and appreciate the kind words!
Experiencia fantástica: Receptionist’s are absolutely friendly and professional. The technicians and doctors handle your care and needs and questions very respectfully. A special shout out to Marcy for making this a very easy experience.
Thank you so much for the kind words, Kris! We're thrilled to hear that our team made your visit a pleasant one, especially Marcy. We look forward to seeing you again soon!
Experiencia negativa: I waited over 1.5 hours for the dental hygienist to tell me the dentist will be delayed for an unknown amount of time. It’s frustrating to make an appointment (months in advance) and wait over 1.5hours for staff to not only tell you it will be much longer, but to tell you they don’t know how much longer it will take. I decided to leave and not waste my morning any longer.
Stop sending me these reviews
Experiencia fantástica: Staff are friendly, respectful, caring and courteous of your time.
Thanks for the great review, Celene. We strive to provide our patients with on time professional, affordable, and quality services. It was a pleasure serving you as a patient.
Experiencia negativa: They are rude and liers kept paying for treatment for my kids braces and they haven't been seen in 3 months which they were supposed to have been seen every month so I stop paying and now I am one month behind and now they are concerned about payments but told them about how my kids haven't been seen since January 2024 for follow ups and adjustments and they threaten me with how if I don't pay they will send to collections and about the contract they are more concerned about the money then the patients I had been calling to schedule appointments and all they said was that the Dr wasn't there it's been 3 months they keep charging but my kids don't get seen they are terrible... They are really good when you are getting the contract but once that is done they don't care anymore just the money
YOU are rude. Stop sending me these reviews
Experiencia fantástica: Been going for years. Always the nicest employees. Thank you for taking care of me and teeth.
Thank you so much for your kind words, Alanna! We truly appreciate your loyalty and are happy to hear that you always have a positive experience with our team. We look forward to continuing to take care of you and your teeth for many more years to come!
Experiencia negativa: Was there today for x-rays and dental evaluation, and lady in front desk, was not nice at all sad i took to long to fill up all paper work they gave so small letters to read to begin and they will only x-ray my teeth, and last time they kept changing my appointments. Will never come back to them.
Hi Rey, we're sorry to hear about your experience at our office. We apologize for any inconvenience you encountered with the paperwork, appointments and customer service. Your feedback is important to us and we will work to improve our processes. Thank you for sharing your concerns.
Experiencia negativa: My experience was horrible, my appt. was at 12 for X-rays only and I did not get call until 2 hrs later. Once inside the thecnician was trrribly rude. She starting by taking my blood pressure, then I noticed it came out high. While I’m processing that information she called me and I didn’t answer her right away. She started to yell at me and speaking like if I had, a Mental disability. I answer her and told her why was she yelling I was not deft and I could hear her. She said nothing and proceeded to take the X-ray as she is doing it she kept hurting me cause she was in such a hurry that she just shoved the plate and as she turn around she hit the machine and hurt the right upper gum. This was Saturday I went home and I was in pain Sunday I noticed that my right side of my face was swollen and today is Monday and it is swollen still. If you are having X-rays done this is not the clinic to do them tecnician is xtremely rude.
Hi A, thank you for taking the time to leave us a review. We strive to provide our patients with on time professional, affordable, and quality services. Your feedback is important, and we rely on hearing from our patients to improve our services.
Experiencia fantástica: Excellent service and great staff!! Enjoy coming here, Denise is very helpful and I highly recommend.
Thanks for sharing the experience Crystal.
Experiencia negativa: Horrible staff, made me cancel my appointment because they did not want to help. I moved dental offices to avoid them.
Sorry to hear this Victoria. We will be using your review as we work to improve.
Experiencia fantástica: Excellent experience, everyone was super helpful. Fast, courteous staff. Special thanks to Denise for all her help.
Velma, thank you for the positive review.
Experiencia positiva: Had a very good experience nothing to complain about..did seat a good while before I was seen but I guess they were busy..got nothing but time..
Thank you for your kind review, razamalaway. We appreciate you taking the time to share your experience with us.
Experiencia negativa: Evil receptionist working 10/21 Harlingen not available to attend customers.
We're very sorry that you had a negative experience. We strive to provide our patients with on time professional, affordable, and quality services. We would like to know more. Please reach out to us at [email protected].
Experiencia fantástica: It was a great experience from beginning to end every was so friendly and helpful. Thank you Denise for all your help and great advice.
Thank you so much for the kind words, Alexa! We're thrilled to hear that Denise was able to provide you with helpful advice throughout your experience. We appreciate your feedback and hope to see you again soon!
Experiencia negativa: It’s real convenient that back six months ago I had a basic cleaning , and just had another one scheduled but since the dr took a vacation and had my apt out off for over a month and all of a sudden I have to pay for another type of cleaning . Something doesn’t add up here . My teeth were in worse shape before when I started with this clinic years ago. So now I have one tiny cavity and need a basic cleaning done ,the insurance will cover the basics but not this deep cleaning i don’t want and can’t afford . I am highly disappointed and now have to risk going to Mexico to get my teeth done . I took my original nice review off here . I contacted the corporate office . It’s just funny how I had one type of cleaning scheduled and he goes on vacation and comes back wanting to over charge me for something I do not need. What I need is a basic cleaning and this cavity filled . I can only eat on one side of my mouth . Just when I thought I could finally have faith in the medical system pooof it’s gone now . Y’all’s office was fine before when my teeth was worse . I will be attaching a video im going to post to you tube to share with everyone. I have had it with this medical system and will never trust it again.
Experiencia fantástica: Amazing service and front desk is very helpful and always make you feel so welcome and such a friendly environment !!!!!
We are glad you enjoyed your experience. We strive to provide our patients with on time professional, affordable, and quality services. Please visit us again soon!
Experiencia fantástica: Denise was very helpful. She squeezed me into any possible appointments so that the issue I was having didn’t get worse while I waited for another appointment.
Niko, thank you for the positive review. We strive to provide our patients with on time professional, affordable, and quality services. We are glad you had a great experience at our office.
Experiencia fantástica: Super nice staff, looking forward to continuing my dental care with Brident
Hello Patricia, thanks for the positive feedback! We strive to provide our patients with on time professional, affordable, and quality services. We're always happy to hear good things from our patients.
Experiencia fantástica: receptionist are super friendly! the environment is nice and calm, and i enjoy the tv. i really like the tv.
This is great news! We strive to provide our patients with on time professional, affordable, and quality services. We're so happy to know that you had a good experience.
Experiencia fantástica: Had a great first time experience, staff and doctor were great. Denise at the front desk was super helpful and kind.
We always enjoy hearing what our patients have to say, Valerie! We strive to provide our patients with on time professional, affordable, and quality services. We’re glad we could be of service and appreciate the kind words!
Experiencia negativa: Staff is friendly but always busy, went as my first time, waited in the waiting room standing (no available seats) for Two hours, was taken for x rays then brought back out, waited another 30 minutes and just decided to walk out, they didn't even call me through the phone asking if I was outside. Anyways wouldn't recommend or go back.
Experiencia fantástica: First time here for my son, the ladies at the front desk, especially Denise were very friendly and helpful. We got seen in a timely manner. A great experience for our first time here.
Experiencia positiva: Although the dental service was good the wait time was ridiculous. My appointment was for 12pm. I was not called in until 1pm. And the dentist did not come in the room until about 1:40. You need more than 1 dentist. This office is too busy for just 1.
Experiencia negativa: (2 years ago) 3 star visit Overall the staff did a great job with my cleaning. The only reason they didn't get 5 stars was because I had scheduled my appointment a 2pm and confirmed with the office that morning that I would be going. When I showed up at 1:45 there was a sign on the door saying the were out to lunch till 2:30. When the entire staff returned i told then I had been waiting for 40 mins since my appointment was at 2pm. She said she left me a voicemail. When I checked the had called me at 1:10. 50 mins before my scheduled appointment. Apparently they all went out to celebrate a coworkers birthday. I did not even get an apology. Very inconsiderate in my opinion. Second visit on 6/20/2023 1 star visit. Booked my appointment over a month in advance as there was no immediate availability. After showing up 15 mins early and waiting 40 mins in the lobby the receptionist asked if I would consider rebooking since the doctor was performing a procedure. I did not verbally express my disappointment but rebooked a few days later at 9:00am. I did receive a confirmation call to confirm my appointment but subsequently received a text message informing me my appointment was at 1:30. After reporting in at my scheduled time o was informed my appointment was scheduled for 9am. Apparently the office staff is verbally scheduling separately from their third party servicer. No apologies were offered but I have decided to no longer use brident dental as this is not the first occurrence with the office inability to properly schedule appointments.
Experiencia fantástica: Office is very clean. Typically show up on time and seen quick! Great staff always make visits enjoyable.
Experiencia fantástica: Customer friendly and informative, feel at ease and glad my kids and I receive our care from here
Experiencia fantástica: So far my experience has been 5 star! Will definitely be coming back. Everyone I interacted with today made the whole dental experience smooth comfortable and I wasn't scared. I'm normally afraid of dentist offices and procedures. But I was put at ease. Highly recommend!!
Experiencia fantástica: I had a pleasant experience, everything went smoothly. Everyone was very friendly and professional.
Experiencia fantástica: Super friendly and helpful.. they are pretty decent on time also. Definitely recommend
Experiencia fantástica: My first time having two molars removed and everything was done in less than 15 minutes no pain Thank you Brident Dentistiry for your service
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