Aspen Dental - Burlington, NC

Fantastic experience: Kind and accommodating staff.

Negative experience: Awful, went in for a check up and a cleaning, left with no cleaning and told needed to pay $900 for the cleanings in advance before they could even schedule anything

Fantastic experience: I had a great visit.

Fantastic experience: I highly recommend Aspen Dental! I recently had a severe toothache and was searching for a dentist who accepted my insurance. Even though they didn't take my plan, they still saw me for an incredibly affordable $29 exam fee just to help me find the source of the problem. They diagnosed the issue, prescribed medication, and even gave me a referral to a dentist who does accept my insurance. The staff was incredibly kind, and thanks to their help, I was able to get an appointment the very next day to get everything resolved. Go ahead and make that appointment!

Fantastic experience: Clean and quiet place. Professional staff and very understanding. Mary at the front desk is very nice and very wonderful.

Fantastic experience: The staff there did a great job of making me feel comfortable and informed. I'd like to give a shout-out to James for all his help in the process! I would definitely recommend!

Fantastic experience: Love them professional,kind and caring my new dental practice

Fantastic experience: My real name didn't come up on this review space..... yet I was there and overall, had a positive experience. One observation is they should ask patients what they want to be called rather than assuming that these young people can address old people by their first names. I shared that concern and they quickly corrected it. I was pleased!

Positive experience: The new dentist was wonderful, hopefully things will work out better now

Fantastic experience: Great explanation and service from entire staff. I work in hospitality and not one time during visit did I not feel valued.

Fantastic experience: The staff was very friendly and nice and very helpful and polite and very respectful.i will definitely be back soon.

Fantastic experience: Man I stopped in today for an issue. No appointment. I did not call. Just walked in. The office staff got me worked in within 30 minutes and a very pleasant individual on top of that. The lady that accessed my issue was amazing. She never failed to let me know the next steps before they happened. Lastly Dr. Katie and the lab technicians fixed my issue. Everyone was super nice and took time to listen and answer questions. I was in and out in no time for an unexpected major repair. You guys rock and I look forward to visiting for all my future dental work.

Fantastic experience: Staff was very friendly and courteous. Hygienist was thorough and knowledgeable. Doctor was very explanatory and presented me with options and made me feel comfortable. Thank you.

Fantastic experience: Staff was super nice and friendly, had quite a lengthy wait, but very nice place.

Fantastic experience: I will definitely be back friendly staff accept for me being nervous it was great liked that she was able to fixed my parcel didn't have too money for a new one

Fantastic experience: My mom had another emergency need. Staff remembered us from mom's prior visits. They were so welcoming and kind. It meant the world to both of us. They fixed her need efficiently and professionally.

Fantastic experience: I have medical issues, but Was made to feel safe and comfortable with my procedure. I can say that my experience with Aspen dental was the “best” ever.

Fantastic experience: James the patient care consulter went above and beyond in providing me with exceptional customer service.

Fantastic experience: Everyone very professional and stated what they were doing. Great 1st visit

Negative experience: The worst experience I ever have with any dentist in my life would not recommend to my worst enemy i think im getting an infection in my gums and my teeth is loose and only been two weeks since they installed

Fantastic experience: Absolutely five star. Great atmosphere. They explain everything very thoroughly. Were able to take of my problem the same day . James was awesome with taking care of insurance and explained everything and showed me. It’s been a good experience.

Fantastic experience: Very friendly staff very knowledgeable about care needed James was excellent in explaining all my options 5 stars

Fantastic experience: James Eaton was very thoughtful and thorough in explaining my options. Very professional and look forward to working with him during my treatment at Aspen Dental.

Fantastic experience: lots of new faces since my last visit, and whereas i was originally coming here because of proximity to my job/apt, i'm no longer looking for a new office, which i was after my last appointment :) thanks dr sayed & james the consult guy

Fantastic experience: I would recommend Aspen dental. Came in for a new patient appointment and evaluation and walked out with an appointment to dental work completed. The staff was very friendly, and energetic. The Dentist “Saya” was interesting and entertaining very knowledgeable, as well as James the patient consultant. Friendly and got me a discount on services today!

Fantastic experience: I am a new patient here and I love this place i came into make sure I get my teeth together because it’s been so long! Brianna was super nice and helped me out as well as James he did a phenomenal job with explaining the breakdown and future cost so sweet etc i would absolutely reccommend this place to others! You guys really rock great experience

Fantastic experience: Hello I had a great experience at aspen dental. The consultant James and the doctor was very helpful knowledgeable and seemed very concerned with the patients. I would recommend them to anyone.

Negative experience: Complete waste of a day I had to take off of work . I made an appt for a hole that’s in my tooth to get pulled or filled and the dentist had me sit in exam room for 45 mins and then was in and out in less then 10 mins and told me I had to make another appt to get it fixed or pulled and I had to pay for it today before they would make the appt. Mind you it says all over the windows they take emergency appts. Complete waste of time and just rude dentist

Fantastic experience: James was very helpful in helping me find a good financial plan and explaining how everything will work I was very pleased with my visit.

Fantastic experience: I gave the whole experience 100 percent.From Mary at the front to Bri to James and Dr Sayed they were fantastic. Was an awesome experience.

Fantastic experience: My appointment today was very pleasant. The staff was friendly and helpful. My wait was a little longer than expected, however the assistant did check on me periodically to provide updates. The Doctor was knowledgeable and straight to point, which I love. James, the consultant was awesome!! He was very knowledgeable and informative of my treatment for my plan. I definitely will recommend.

Fantastic experience: Great outcome! The experience with my crown was anxiety-free!

Fantastic experience: Julie does a great job getting everyone checked in taken care of. She is very nice and has a great memory for the patients coming and going. Bri was super helpful and did a great job, I was in pain and she navigated around my pains to get me the best service possible. James was great he helped me with my financing and was able to get me passed through the system to get started with my treatment. The staff is great and 10/10 would recommend coming here for dental work. Doc is super nice and does a great job making everyone feel welcome and taken care of to the fullest.

Fantastic experience: James has been helpful figuring out financing options to get some dental work.

Fantastic experience: My experience was great once again. I felt valued the whole time by the entire team. The doctor actually came up with an attainable plan in which I will complete to obtain my dental goals. James was great and professional in discussing payment options and Mary went above and beyond for me in my time of need. Thanks again.

Fantastic experience: Everyone was very nice and helpful, James did a great job of explaining my care options and payment options and getting me set up for my next appointment, thank you!

Fantastic experience: My man James was good with the numbers and very informative.

Fantastic experience: James had a good job explaining things so smoothly. Appreciate it and he so patient answering all my questions. Keep up the good work.

Fantastic experience: James was so informative he told me about all my options and help me pick out the best treatment for me the office was warm and I will be referring people to Aspen Dental they are very good at what they do. Thank you for your help.

Fantastic experience: James did a wonderful job explaining my benefits for the dental services I would be needing. He was very patient and exceptionally helpful. Thanks James!!!

Fantastic experience: James was amazing. Very helpful and nice

Fantastic experience: James really helped educate me on costs and understanding my options! Everyone was very kind and attentive! Great service!

Fantastic experience: It was amazing, and James was so great and did a great job explaining my treatment!

Fantastic experience: I took my elderly mother in because she had a problem with one of her teeth hurting. The staff were so kind to her. They were considerate and knew just how to handle my mom without having her move from her wheel chair. It took a few people to get her ex-rays, staff members put on the protective vest and stood by her helping hold the film, because my mom couldn't hold it between her teeth. They explained everything and gave us options. Absolutely top notch service and compassion.

Fantastic experience: James was great with explaining information!

Fantastic experience: I was very pleased well informed. James was awesome He explained things clearly and was such a friendly person.I felt very at ease. The whole staff was really excellent. The dentist that I spoke with there gave me all the information that I needed. She was very honest and knowledgeable. I will be going back overall.It was a good experience!

Fantastic experience: James is AMAZING. He explained everything thoroughly & made my consultation easy peezy!

Negative experience: Made a appointment for 7:30 through their scheduling service. Pull in and get a text that I needed to reschedule. Walked in and got told I was double booked. Hung around and got in. Wanted to get a partial repaired. They wanted to do X-rays and all this other stuff that was unrelated. Just a money making scam place.

Fantastic experience: James was Awesome and a big help. I had a Great experience he was very patient. Also the receptionist did a Great job very professional lady.

Fantastic experience: Great experience, everyone was super helpful and sweet! James especially was a pleasure to talk to and very helpful!

Fantastic experience: James was really nice, patient, polite, a really feel so confortable with him. ❤️❤️❤️

Fantastic experience: Great experience overall with everyone I met! James was very professional and welcoming!

Fantastic experience: James was incredibly, kind, patient and thorough in discussing and giving me the payment options. Really professional!

Fantastic experience: Wonderful experience first time in a long time felt good about going to the dentist James Eaton was great Excellent service.

Fantastic experience: 100/10 Amazing and super caring staff, Hillary always takes the best care of me and recommends best practices. Julie, Marie and Bri are attentive to my needs and give superb service. I go out of my way to come here for a reason

Fantastic experience: I love love this team at this location. They are so friendly and very nice. They made me feel welcomed and very comfortable. They answered any questions that I had through my whole process. I highly recommend this place you want be disappointed.

Fantastic experience: Always a great experience makes me feel comfortable and very thorough explaining my treatment and makes sure I know what to expect. Would definitely recommend to everyone I know.

Fantastic experience: They are always friendly and attentive to my needs. They schedule the appointments where I do not have to wait. I enjoy my time there.

Fantastic experience: All of the staff here are very friendly and do a great job. They answered any and all questions I had. James did a great job breaking down the costs and dental plan going forward.

Fantastic experience: James is Awesome.. every question I had he had the answer I was looking for..just awesome. ...after returning to receive my work . outstanding job they did..I can smile with great great confidence for my birthday coming...thanks to you all

Fantastic experience: My experience was great with Dr Gaitens and Cynthia.

Fantastic experience: James was great at his job. Very friendly with a nice smile. 1

Fantastic experience: I had a great experience with Dr. Gaiters and her assistant Cynthia. They were very professional and very nice to talk to.

Fantastic experience: This place has been an answered prayer!! I knew for years I needed dental work done but have had such a fear of dentists office that I couldn’t bring myself to do it until I found this place. From the start all the staff has been so nice and supportive. They’ve walked me through the treatment plan, helped me with finances and even went above and beyond to work out an insurance issue. I highly recommend this office specifically, they have been the nicest, most helpful staff I have experienced!!

Fantastic experience: The staff at Aspen Dental were very helpful. Dr. Gaitens finally helped me get my implant after I had been waiting for months. I previously had a bad experience at a different dental office. They were careless, lost the impression for my implant, and didn’t seem to care. They wouldn’t even follow up on my calls when I reached out to them. When I came to Aspen Dental, it felt like everyone was on the same page and truly wanted to help. From scheduling to x-rays, the process was smooth. Brianna was very helpful—she assisted with the x-rays and helped me decide on sizing it down. I really appreciated her feedback. Even the financing department worked with me and made it manageable. It’s not just about the service—they genuinely care about their patients and take pride in their work. That’s what makes this a great place.

Fantastic experience: I Love bringing my sons to Aspen Dental in Burlington! The staff is SO friendly, the dental work is top notch. Honestly.. when you walk in the door, it’s like going home! They are the BEST!

Fantastic experience: They were respectful and pretty good folks here

Fantastic experience: This Aspen Dental in Burlington NC is the best service in the world... Very polite professional service... Can't just name one of the staff they are all awesome... Kenley Baker

Fantastic experience: The staff was very open and communicative as to how the appointment is going to go. The clerk up front often checked and conversed to make me feel comfortable.

Fantastic experience: When I tell I never felt so relax an calm and the staff, James, Brianna , Mary, Hillary amazing staff the dr all even the clients that’s came while all talk about how they make feel at home I wish they where when was young maybe I wouldn’t have be doing so much to my mouth now lol

Fantastic experience: James was very informative in providing answers to all of my questions today. He offered advice that was very beneficial. He was also very kind, polite, and patient with me.

Fantastic experience: The entire staff was kind friendly professional knowledgeable helpful & gave exceptional care I give the a 10/10

Fantastic experience: What a great experience, but more importantly, the kindness from Juliette the operator who took my call and set the appointment, to the whole process she had insurance called and already set before we even arrived. My Son who is been in the state Carolina for a week on his own. He was in major pain and discomfort, they were not able to remove his tooth based on his situation, but they treated him like he was a family member. Aisha was so helpful to find my son another appointment to get his tooth removed even helping him with getting food at local shake place to a prescription filled at the CVS up the street. Then to the Doctor Gaitens walking him through the process and explaining the best options to helping him with his issue. Making calls to other oral surgeons trying to help him. NOT sure how many people can be happy without really taking care of his problem, but this group was outstanding. Sometimes in life it's about the people who are just kind and helpful when someone is in need, this group went way above and beyond. I'd give this group 20 stars, if possible....

Positive experience: Went in to establish care with the intentions of getting my teeth cleaned. They were running behind. I told them it was fine, I had another appointment later but I had time. They got me in, do lots of X-rays, I’ve never had so many and I really hope that amount of X-rays doesn’t run my bill up to much. I saw the dentist and hygenist who told me many things I never have been told about my teeth. Questions answered, but my cleaning was never done… and I don’t think it was because of the lack of time. So now I have to call this week to give them my insurance info anyways but also schedule a cleaning. Which is not a big deal, but I definitely intended to have my teeth cleaned last week.

Fantastic experience: My experience for my appointments were better then expected, I really like to thank the hygienist and the dentist for making me feel comfortable and relaxed.

Fantastic experience: Great bunch of people there always nice and very gentle

Fantastic experience: I started with this office just over a year ago for cleanings. In the course of the year, I've had other issues that were addressed quickly by the team. This past week, I had a bigger issue with a tooth and when I called. Mary got me setup for an evaluation, and reviewed all my options. She then scheduled my procedure that same day, and Dr. Sayed corrected my issue just as she explained it would go. Thanks Aspen Dental - Burlington, NC for being available and helpful exactly when I needed you.

Negative experience: Be really careful which Dr you see here. My husband is currently dealing with a raging tooth abscess and potential entire lower jaw infection from a lack of care from this office. He had a root canal done about five years ago at a different provider, that started bothering him so we went in and had X rays taken back in July of this year. Doctor Cole said there shouldn’t be any discomfort and proceeded to condescendingly explain what a root canal is and why it’s pretty much impossible that he has any pain or even feeling in the tooth. When my husband pointed out the large black spot under the tooth, Doctor Cole said “that’s normal. It’s just bone.” Fast forward to now, he’s in excruciating pain from it and it’s now his entire lower jaw. We made an appt with a specialist today who took one look at the X rays from July and said he needed to have it pulled immediately and hopefully we’d avoid bone loss from the infection. The X ray showed a clear large abscess and they were from July (now it’s December). If we had been told initially and not brushed off we would have avoided this whole mess and potentially him going septic from the infection.

Negative experience: Absolutely the worst dental experience I’ve ever had. Aspen Dental in Burlington removed a tooth that didn’t need to be extracted, promised they could fix my side gap with a bridge, charged $7,500 total (I paid $3,700 out of pocket), and then told me on the day of the bridge placement that they actually couldn’t close the gap and I needed braces instead. Their actions created a NEW gap, and now I’m stuck with TWO large gaps and a paid-for bridge that I can’t even use until after orthodontic treatment. If they had been honest from the start in April 2024, I would have already finished braces by now but instead it’s November 2025 and I’m worse off than when I began. They ran up my insurance, performed unnecessary procedures, and offered zero real solutions. I’m beyond angry and extremely disappointed. I would never recommend Aspen Dental Burlington to anyone.

Fantastic experience: My experience was life changing and remarkable ✨️ the staff were excellent starting from the receptionist, assistant, hygienist (very special one), dentist and the finance manager

Fantastic experience: I would recommend everyone who is looking for a dentist to go to Aspen Dental in Burlington. You will not find a better dentist anywhere else and the staff are wonderful. Everyone is caring, professional and personal. You are treated as a friend.

Fantastic experience: Staff was great and they worked with us to complete all the treatment needed for preparing for dentures in one trip instead of two which was very helpful with an elderly patient with mobility concerns. Everyone in both front and back staff was excellent!!!

Fantastic experience: I had a very pleasurable initial visit at Aspen Dental on 10/16/25. From the front desk person (not sure of her name), Cynthia, Hillary and Dr. Gaitens, everyone was very professional, kind and thorough. I would definitely refer anyone to this Dental practice who is in need of the services they provide.

Fantastic experience: It was fantastic. The lady's were wonderful told you what they were going to and show you the results.It they were do something they told me before what the were going to do It was very nice

Fantastic experience: All the staff were helpful, friendly & knowledgeable. In not from NC & was new to Aspen. I was able to get an appointment with in a day of calling. I plan to become a patient of the Aspen Dental in my hometown when I get home.

Negative experience: Was recommended to get a bridge done to prevent shifting of the teeth after I had one of my teeth pulled. Therefore, I had the bridge done 1 year and a half ago which came off just a couple of weeks later. The fit wasn’t perfect but it stayed on for a year and a half. However, was told today that they cannot reattach the bridge because my teeth has shifted and the bridge will no longer fit and it will be almost another 3k to get a new one because the warranty on that bridge is only 1 year. First of all, the whole point of the bridge is to prevent the teeth from shifting, did the bridge really do its job if my teeth has “shifted”. Was told the fit was right because it stayed on for this long. Well I had it come off the 1st time and had it reattached and now it doesn’t fit at all suddenly? I should have been told that the bridge might not work and the warranty is only 1 year. Then I could have made a sound decision and went somewhere else where the Dentists are confident in their work and provide longer warranty. Would you wanna pay for a product that might stop working after every 2 years and pay 3k every 2 years to get it replaced? So shady. Money isn’t the problem here, trust is. Not to mention, my new dental office has so many patients who have experienced similar issues and were taken advantage of like that in Aspen.

Fantastic experience: This office is full of very professional and friendly staff with the most comprehensive initial exam I've ever had. My hygienist Tosha provided me the most pain free beneath the gums cleaning I've ever had. Love this office and well worth the drive to Burlington.

Fantastic experience: These folks are very organized and efficient. They are very prepared and whatever you are there for moves right along smoothly. Dental needs are typically not very pleasant, but at times everyone needs this type care. It helps greatly if there is as little aggravation and pain as possible. Nothing is cheap these days, but you can at least feel that you get value and satisfaction for your money. Staff was very friendly and pleasant.

Fantastic experience: I had the best experience with dr gaiters and her assistant angel. They were so helpful and answered all my questions. 10 stars ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Fantastic experience: From the scheduling to the same day complete service..I loved and cherished my visit at Aspen Dental. The entire staff was friendly and very helpful. I am thankful and forever grateful to the ladies at Aspen Burlington!

Fantastic experience: The entire team was great!!! Kept me informed in everything they di or was going to do. Super professional and super upbeat and friendly!

Negative experience: Liars, false charges and took advantage of an 85 year old man. Response from Aspen, this happened before our time (dentures done in 2023) cracked in half. They had me pay in full before they would even see him. Than they billed my insurance company for more money. So many lies and inconsistencies. They were the office who did the work, they have no ethics. Hope they go out of business soon.

Fantastic experience: I was very satisfied with the time. With the smiles on everyone’s face. They were very reasonable. Explained everything to me, answered all my questions. Thank you all for your service.

Fantastic experience: My appointment was awesome today, I love this place they make me feel at home most importantly they answers all your questions

Fantastic experience: I had an amazing experience. Everyone was so nice, kind, and knowledgeable. The staff really takes their time to sit down with you, go over your treatment plans, and financial options. Definitely found my new dental home.

Negative experience: This place is a rip off. I just moved back to the area. I scheduled my appointment. I set the appointment up a month in advance & gave them my insurance info. The day of my appointment after x-rays & seeing the dentist, they said I just needed a cleaning. Unfortunately, they had not verified my insurance information so they would call me back to schedule an appointment. 3 weeks later, I called them only for them to tell me that I need pay 668 for a cleaning. I have had the same insurance for over 10 years & preventative care is covered 100%. I only came there because they were close to my new residence. I will just make the drive to my former dentist...atleast I know they won't try to rip me off.

Fantastic experience: I came in for a chipped tooth and Aspen dental was very professional about it, reinsured me that they would have my smile as good as new again and so far they have!

Positive experience: Staff was extremely nice and the dentist was very pleasant. The wait time to checkout was very long...I was there an hour waiting to checkout

Fantastic experience: I had a very nice experience today. I do not like to go to any dentist so it was nice that they asked about my bad experiences and made me feel comfortable.

Fantastic experience: The people were very nice and courteous. I really enjoyed my experience there. I suffer with high anxiety and they were so patient with me. The dentist, Mr Michael Cole spend time to listen to me and was very informative, answered all my questions.