Patel Dental Group Of Upper Valley
Nestled conveniently in downtown Lebanon, Patel Dental Group of Upper Valley offers comprehensive dental care for families of all ages, providing "prevention & preservation" as its core focus. Their highly skilled and compassionate team, led by Dr. Patel's extensive experience, ensures each patient receives personalized attention and exceptional oral care. In a state-of-the-art facility, Patel Dental Group provides advance procedures in implants, cosmetics, orthodontic aligners, gum therapy, teeth whitening, and more, making use of impression-free techniques for many treatments along with same-day emergency care when possible. Laughing gas/nitrous available for our anxious patients.
Opening hours
- sunday: (closed)
- monday: (closed)
- tuesday: 8h-17h
- wednesday: 8h-17h
- thursday: (closed)
- friday: (closed)
- saturday: (closed)
Photos of Patel Dental Group Of Upper Valley
Our comment from Best Dentists Club about Patel Dental Group Of Upper Valley:
A Welcoming Environment for the Whole Family
Patel Dental Group of Upper Valley, located in downtown Lebanon, has established itself as a trusted partner for comprehensive dental care across generations. The practice is renowned for its inclusive atmosphere, where patients of all ages, from young children to seniors, receive personalized attention. Families frequently praise the staff for making visits feel less like a medical appointment and more like catching up with caring friends. This warm, non-judgmental environment helps patients of all backgrounds feel valued and respected, creating a foundation of trust that encourages long-term loyalty and regular preventive care.
Specialized Care with a Compassionate Touch
Under the leadership of Dr. Alpa Patel and her team, the clinic offers a wide array of advanced dental services designed to address both cosmetic desires and functional health needs. The specialists here are highly skilled in:
- Implantology and restorative dentistry, ensuring durable and natural-looking results.
- Aesthetic treatments, including teeth whitening, crowns, and veneers that refresh smiles.
- Orthodontic solutions, utilizing clear aligner systems for discreet straightening.
- Comprehensive periodontal therapy and endodontic care to preserve natural teeth.
What truly sets these services apart is the approach. Patients consistently highlight the gentle, pain-minimizing techniques used during procedures, from fillings to crown preparations. The ability to treat complex dental histories with empathy ensures that even those with significant dental trauma or sensitivity feel safe and cared for.
Managing Dental Anxiety and Fear
One of the most celebrated aspects of this practice is its expertise in handling dental anxiety. Recognizing that fear can prevent people from seeking necessary care, the team goes above and beyond to create a soothing experience. They offer nitrous oxide (laughing gas) to help patients relax and employ calming communication strategies throughout every step of treatment. Many reviews mention that patients who previously dreaded visiting the dentist now look forward to their appointments, noting the staff's patience and their willingness to explain every procedure clearly before starting.
Modern Technology and Emergency Responsiveness
The clinic is equipped with state-of-the-art technology, including advanced imaging systems and digital diagnostics, which allow for precise treatment planning. In addition to routine care, Patel Dental Group provides same-day emergency services for urgent issues like toothaches or broken teeth, ensuring that patients do not have to wait in pain. The combination of high-tech facilities, efficient scheduling, and a friendly staff environment makes this practice a standout choice for anyone seeking reliable, high-quality dental care in the Upper Valley.
Services and Treatments
Patel Dental Group Of Upper Valley: Reviews
Reviews are the opinions of their authors. We do not verify that the author was a customer.
Reviews on Google
4,8 out of 5 from 293 reviews
Fantastic experience: If you’re looking for A welcoming practice based on professionalism, honesty, and sensitivity this is the practice for you. I always feel that my personal comfort is met with compassion for my individual dental needs. Very pleased with Patel Dental.
Fantastic experience: Gentle, thorough hygiene visit, thank you all!
Thank you very much for the kind feedback and for the confidence you have shown in us by referring your loved ones. Your daily homecare routine makes us look good : ) Let's keep going....
Fantastic experience: Appointment started on time. Dr. Patel covers options for future treatment. She is a highly skilled dentist she does quality work very quickly. I highly recommend Patel dentistry.
Fantastic experience: Great experience. They are professional and make you feel at ease. I don't hate going to the dentist anymore since I started going there!!
Aww, thank you for the confidence and trust you have in us. We sincerely appreciate your kind referral of friends and family.
Fantastic experience: Excellent experience, I love Patel Dental . Changed my smile changed my life
Fantastic experience: Dr. Patel and her staff are excellent. She takes her time, explains procedures thoroughly and is a delight!
Fantastic experience: Provided great advice, important referral and insightful information. An amazing first meeting!
Thank you, Dave. We really appreciate your feedback and kind words. We look forward to getting to know you and your family. Welcome!
Fantastic experience: My dental anxiety is off the charts, so much so, that I am prone to anxiety/panic attacks. When I was experiencing a very bad toothache, and refused to go back to my regular dentist, I read reviews for Dr. Patel, and made the dreaded phone call. She took me in within 90 minutes - that in itself was amazing as many providers are not taking new patients. I also had an appointment the following morning. She and her team treated me as if I was a long-standing patient - their compassion, empathy, professionalism, dental knowledge, gentleness, and friendly interaction was 5 star. Even though their office was busy, they took time with me, explained what they were doing, and did not rush through my procedure. You can tell a happy office when everyone works so well together as a team, and that in itself helps calm the patient. I wish I had known about Dr. Patel when we first moved to Vermont from Connecticut 20 years ago - I would have a better set of teeth. And, she loves UCONN basketball - can't get better than that!
Fantastic experience: Dr. Alpa Patel did a great job on my implant! From recommending an oral surgeon to installing the implant, the process was seamless. Dr. Patel provided me with details on what to expect at each step of the process, ensured that any discomfort was minimal, and that my implant matched my teeth and felt great in my mouth. I’ve been very happy with the care I’ve received from her.
Fantastic experience: Dr. Alpa Patel is very knowledgeable, kind and understanding . Her staff are very attentive to patients needs. All staff are welcoming and helpful
You are the sweetest! We got you. Thank you for your continued trust in PDG.
Fantastic experience: The people who work here are wonderful! From Drs. Patel who explain patiently until you understand and do excellent work, to hygienists receptionists and other staff. Everyone is careful, kind and conscientious. If you’re a chicken like me, ask about nitrous oxide (laughing gas). Plus parking is plentiful and low stress.
Stephen, you are too kind! Thank you so much for this incredibly sweet and thoughtful review. We always look forward to your visits, even if you claim to be a "chicken" ; you bring so much joy and light into our office every single time. We are so lucky to have you as a patient and a friend!
Fantastic experience: Clean, friendly & professional as always. I used to cringe going to the dentist, but no more. Dr. Alpa is amazing!
Thank you for these heart warming words and many referrals. You are a pro at this now! We appreciate your trust in Dr. Patel and her team. See you soon!
Fantastic experience: Fantastic experience.
Thank you, Chris! We sincerely appreciate you taking the time to share your experience with us. We hope to earn your kind referrals. Keep Smilin'
Fantastic experience: Doctor Patel is fully versed in the latest dental procedures, and armed with a truly amazing array of the latest dental technology. She has been attentive, careful, and patient with me, through root canals, crowns, and Invisalign. The doctors, hygienists, and office staff are all friendly and personable.
Thank you for this candid review, Peter. Your confidence in our practice means a great deal to us. Together, we will continue to fight for every single tooth. We can do it. Always a pleasure to see you and your wife.
Fantastic experience: Continues to provide excellent dental services. Would recommend this office for all services and procedures.
Thank you for this candid feedback and your trust in our office. At PDG, you can always count on consistent care from Dr. Patel and her team.
Fantastic experience: Excellent experience and supportive, helpful staff!
Thank you kindly for taking the time to give us your candid feedback. Our team is truly exceptional and we think you are too ; )
Fantastic experience: Excellent dental care with empathy and kindness!
We greatly appreciate your positive feedback. Thank you for letting us know.
Fantastic experience: Great to have Dr Patel thoughtful assessing my dental health
Our absolute pleasure! Thank you for trusting us with your oral health care and of those you have referred over many many years. Your kind words mean so much.
Positive experience: Really good cleaning. The new doctor is nice and friendly.
Thank you, Jim! We apprecaite your feedback.
So happy to hear that you enjoyed your cleaning and overall visit.
Fantastic experience: 4 Stars- excellent professional services.
Hi, Norman. We appreciate the kind words and are glad we could provide you with a positive experience!
Fantastic experience: Expert care. Excellent communication. Nice office space with state of the art equipment.
Thank you, Lauren! You bring out the best in us ; )
Fantastic experience: Very pleasant and friendly. Dr.Patel is very nice.
Always fun to see you in our office. You did awesome!
Fantastic experience: Excellent care, friendly staff. Wish they would accept Medicare & supplemental insurance.
Thank you for the kind words Gloria, and for choosing PDG decade after decade. You deserve and get the very best oral health care possible. Why let your insurance and supplemental insurance dictate subpar care.
Fantastic experience: I have an extreme phobia of dentistry and oral pain. I'd let that fear turn into nearly 20 years without seeing a dentist. I recently hit a point where dental work was unavoidable. I chose Patel dentistry based on references from friends and a community bulletin board. Dr Patel promises a nonjudgmental environment for those with difficult oral care history. I felt this from the moment I went through the door. The staff was both friendly and professional.They set a positive tone throughout my 3 days of care. I was always aware of my options and what I would pay in advance. Pain and the attached anxiety can put anyone in a very vulnerable position.Dr. Patel was 100% nonjudgmental as promised, but her empathy and care for my health was felt. She was responsive to any signs of pain and took the time to make sure I was as comfortable as possible. Her work is skillful; I can't stop looking at my two fixed front teeth. Over the course of 2 days I had an extraction, at least 4 cavities filled and a deep cleaning. To Dr. Patel's credit I felt very little residual soreness and only needed Tylenol that evening. I have more work to do and I feel the confidence to go back. A++ update: 2 years later and My dental and overall health remains improved and continues to improve. Dr Patel has been an integral part of my care team. cosmetically I couldn't be happier but the real win is simply how much better my mouth feels on a day to day basis. id become accustomed to swelling and pain which is no longer present.
David, you did absolutely amazing! We appreciate your confidence in us and we look forward to seeing you soon.
Fantastic experience: Dr Patel is so gentle in her work. Crown preparation yesterday was not at all painful!
Thank you for taking the time to give us your feedback. We sincerely appreciate you and your family trusting us with your care.
Fantastic experience: Always exceptional care at Patel Dental Group! Thanks for many years of top notch dental treatment.
Thank you for this wonderful feedback. We have truly enjoyed attending to your family's oral care and stunning smiles. Always a fun visit!
Fantastic experience: Always great care — thank you!
Hi, Krista. We appreciate the kind words and are glad we could provide you with a positive experience! Thank you.
Fantastic experience: Friendly, clean and fast cant recommend this place enough
Fantastic experience: Great dental office,I wouldn't go elsewhere. I have been with them for years now, stemming from Dr Patel's beginnings with Dr Kmon's practice-Many many years ago! Dr. Alpa Patel continues to deliver the same service as her husband did, and keeps the practice going with the best staff and service still. Always highly recommend them! I wrote this review some time back, and after today's visit, my review remains the same! Very helpful with insurance too, and works with people that don't have any. Office staff is very knowledgeable too about all the goings on with one's visits, and procedures/things that are needed.
Thank you for this candid review and for trusting us with your care and of your loved ones. At PDG, we will always strive to meet and hopefully exceed your expectations.
Fantastic experience: I've been a patient of Dr. Patel's practice since the 90's. The care is always excellent, the skill set is wide and technology is current. My teeth are complicated and I've almost never had to be referred out for a service not provided. In every emergency they've been there for me.
This means SO much, Deb. We appreciate you holding us to your highest expectations when functionality and cosmetics matter. Thank you for your vote of confidence in us over many years and decades. Let's keep these pearlies bright and strong ; )
Fantastic experience: Dr Alpa Patel and her team (receptionists, assistants, and hygienists) provide solid, careful service. I have been a patient for more than 15 years and Dr Alpa is my recommended dentist.
Thank you, Mary! We appreciate your loyalty. It is our privilege to take care of you and your family. You make it easy.
Fantastic experience: The Patel Dental Group of the upper valley does very good work.Very professional.I recommend them.
Thank you for taking the time out to give us a review. Your feedback of confidence and trust means SO MUCH to us. We look forward to seeing you and your family soon.
Fantastic experience: I highly recommend Patel Dental. They are very honest and reliable. Dr. Alpa does great work, and is very knowledgeable. She also is very calm and comforting for those with dental anxiety like me.
Thank you for this heartfelt review, Joe! It has been our privilege to take care of you and your family over many many years. We appreciate your confidence and trust in us. We are here for you!
Fantastic experience: Wonderful people and great professionals
You are the sweetest and always a pleasure to see you. Thank you for always sharing your beautiful smile with us.
Fantastic experience: Always very courteous, professional and very kind. Dr. Patel is the best! She makes you feel like you are part of the family.....
We sincerely appreciate your feedback, Mary. This means a lot coming from a true professional like yourself. Guess what? We feel the same about you too after all these years ; )
Fantastic experience: Bi-annual teeth cleaning appointment. All went smoothly as usual. Staff was friendly and helpful.
Thank you for taking the time to give us your feedback, Dan. Always great to see and see that you are on top of your oral care. Keep the good work going.
Fantastic experience: As always, our dental care is timely, competent and personable. Many thanks, Alex and Kristi
Aww, thank you for the kind words. You are both gracious and a delight to work with. We look forward to seeing you again. Happy trails.
Fantastic experience: Dr Patel provides a very comprehensive description of her patients teeth, complete with effective recommendations for the better maintenance of one’s teeth and mouth. She used the latest hi tech X-rays along with a monitor that permits patients to view their teeth while she offers advice and a diagnosis about them. The others members of her staff are very competent and personable, always trying to make patients feel more comfortable. A most excellent practice. Just had my third visit with Dr. Patel since we moved to Lebanon. I have been impressed with Dr Patel's knowledge of everything connected with good teeth health, with the important details of the problems I've had with my teeth, and with her easy way of explaining those problems to me so I can understand what's at issue. My teeth have never been in better hands than hers, so I couldn't be any more satisfied than I am with her entire practice. I just saw Dr. Patel for my fall checkup and once again, no cavities. While I’m careful to take good care of my teeth, I firmly believe that the care she provides, the careful scrutiny of my teeth, jaw and mouth played a big role in my health. From the sophisticated pictures her equipment can provide of my teeth and gums to the specific and useful recommendations for cleaning my teeth, Dr. Patel has been more thorough than any dentist I’ve ever seen. I’ve run out of superlatives to describe her and her practice.
Thank you for this wonderful review. Always a pleasure to see you in our office and our sincere privilege to take care of you and your loved one.
Fantastic experience: Very accommodating for last minute appt. Good diagnosis and appropriate referrals.
Thank you for the feedback! We are glad that we were able to help you and get you out of discomfort. See you soon.
Fantastic experience: Great customer service!
It is super easy when we have patients like you ; ) Thank you for serving our community.
Positive experience: The only reason for giving them a four is that as a retired person with limited income and no insurance the prices are very high. Probably the same for all dentists but hard to find the money to do what needs to be done and I'm sure I'm not alone.
Dick, we are extremely sad to receive this feedback but appreciate your candid thoughts. We don't want to create any hardship, but we also don't think you will find anything less than $180 for an emergency visit with an x-ray. Unfortunately, the cost of all healthcare is very expensive, and you are correct in stating that our fees would be very similar to other practices since we do utilize "usual and customary" fee schedule typical for our area. Please feel free to talk to us next time about how we can help you with your care.
Fantastic experience: I can’t say enough about Dr. Patel and her team! Having recently moved to the area I was anxious about finding the right practice. I found it and my only regret is that I didn’t move here sooner. At 60 years young my teeth have found a new home!
Fantastic experience: I've been going to Dr. Patel for several years now, and she is excellent – skilled, kind, and very knowledgeable about her field. I completed the SureSmile system there this past year and am really happy with both the process and the outcome.
Anna, thank you for the kind words for Dr.Patel and for your unwavering confidence in her. You both had set the bar high and achieved it together. Don’t forget to showcase your beautiful smile! Congratulations and good luck ; )
Fantastic experience: A very welcoming and friendly environment. And very thorough in each visit.
Hello Michael, We are touched by your comments about our PDG Team. It has been a joy to know your family and to be able to take care of them. Thank you for trusting us!
Fantastic experience: Dr. Alpha Patel is always friendly and professional. I feel very confident in the advice she gives me. She always takes the time to make sure her patients leave well taken care of.
We sincerely appreciate your feedback and for your trust in Dr. Patel and her team. At PDG, our patients overall health will always be our priority.
Fantastic experience: Absolutely love the staff at Patel Dental Group!!
Thank you for the feedback. We absolutley love you and your handsome fellows too : ) Keep smiling....
Fantastic experience: Appointment was on-time, and very thorough. thank you.
We sincerely appreciate your feedback. So wonderful to see you both!
Fantastic experience: Simply Stated Dr. Patel is the best Dentist ever!!! She is so caring, thoughtful, Smart and witty. She is an expert in what she does. If you need a new dentist she is the one!
Thank you, Stephen. We sincerely appreciate your sentiments. Always a pleasure to see you and your family. We hope that you are showcasing your smile.
Fantastic experience: Wait time is just moments, if any at all! My records are always carefully reviewed before my arrival and I am asked pertinent questions. Dr. Patel has a very light but sure touch and I know that I am in good hands.
We truly appreciate your sincerity. Always a pleasure to take care of your beautiful smile. You do a great job.
Fantastic experience: Best place to go for Dental work !!!
Thank you, Bob for the confidence you have in us over and over.....
Let's get you a NeW SmiLe : )
Fantastic experience: Wonderful care by Dr Patel, and all staff!
Thank you, Ellen! Always a pleasure to see you in our office.
Fantastic experience: Always a great experience with Dr. Patel & her staff!
Thank you for giving us a 5-star review! We look forward to seeing you soon.
Fantastic experience: Friendly and professional "bunch" there. Dentist office not my favorite place to go, but they made it almost painless!
Thank you for always bring your smile with you to PDG. You have always done so wonderful over many decades we have known you. You're a pro!
Fantastic experience: The entire staff at Patel Dental Group are professional, caring, supportive, and super nice. I had THE BEST experience today from start to finish. Thank you so much Patel!!
We're ecstatic to hear about your wonderful experience at Patel Dental Group. Thank you for sharing your feedback!
Fantastic experience: Great service and catching up.
We're overjoyed to hear about your great service experience at Patel Dental Group of Upper Valley. Thank you immensely for sharing your feedback. Aww...Love the photo of the 2 of you : ) Keep Smilin'
Fantastic experience: Very friendly and professional staff.
Thank you! Can't wait to celebrate your new beautiful smile.
Fantastic experience: Great experience! Would recommend to others.
Our absolute pleasure to take care of you and your wife. Great catching up.
Fantastic experience: We were seen on time. Feed back is informative and helpful. Positive caring attitude of all staff
Thank you for trusting us to provide oral care for your beautiful family. We love your smiles! Our goal is to keep educating our patients for healthy outcomes so they can smile confidently.
Fantastic experience: Excellent and much needed care!
Hi Bill, Thank you for trusting us with your NEW smile. Your case came out just like we had planned - refreshed and functional. Stunning!
Keep smilin'....
Fantastic experience: Everyone at this office is polite and kind, especially Dr. Patel. Thank you all for your service!
You and Jerry are the BEST! We sincerely appreciate your kind words and many referrals of your friends and neighbors. THANK YOU!!
Fantastic experience: Thank you for you fast response in getting me in to remove all my bad teeth so I can continue towards my surgery. All your staff were very pleasant and helpful. No complaints just praise for all my visits. I love the call backs to check on how I was doing. I am so glad I choose you for my dental work.
Thank you so much for the kind feedback. Our doctor and team truly enjoyed working with you and it was a pleasure to meet you. We wish you all the best on your health journey.
Fantastic experience: Great service and professional, courteous personnel!
Thank you for the feedback. Always a pleasure to see you and your family at PDG. Keep Smiling.
Fantastic experience: Everything was great. I am a nervous patient and they took the time to make sure I was comfortable with every step of the process
Not only you did you DO IT, but you did AWESOME at every appointment! Thank you for trusting us with your care at the Patel Dental Group. We look forward to seeing you soon.
Fantastic experience: Always a pleasant experience with Dr. Patel!
Thank you, Tim! Always a pleasure to see you and your smile. Keep flossing!
Fantastic experience: Pain free process and Dr Patel’s close attention to detail and fine craftsmanship made this a very positive experience. Glad I found Dr Patel and I’m looking ahead to my next visit with no fear!
Thank you for the kind words and feedback, but more importantly trusting us with your investment. The results were stunning. Don't forget to SMILE wide!
Fantastic experience: Everyone I've encountered at Patel Dental Group is knowledgeable, kind, and willing to assist all people needing dental care. Dr. Patel educates her patients to properly care for their teeth at home, encouraging us to fully participate in our healthcare. What a lovely gem of the Upper Valley!
Thank you for taking the time for this lovely review. Your positive energy brings out the best in us : )
Fantastic experience: Quick, efficient, timely, with the appointment and communicative regarding a scheduling change.
Thank you! We will always strive to meet your expectations.
Fantastic experience: Dr. Patel is a wonderful dentist.
Thank you for the kind words.
Fantastic experience: Dr. Alpa Patel is the most concerned and caring dentist my husband and I have been to in the Upper Valley. She is exceptionally knowledgeable and highly professional. We recommend her with out reservation.
Thank you Suzanne for the 5-star review, but more importantly for your trust in us.
Fantastic experience: I have been coming here for years. Dr. Patel and her staff are always very pleasant, thorough and knowledgeable. Dr. Patel takes true interest in her patients lives so it feels like visiting with a family friend while getting a cleaning.
Aww..thank you Jacob for the sweet comments about Dr. Patel and her staff. We are thrilled that you are part of our PDG family too : )
Fantastic experience: With great attention to detail, Dr. Patel emphasized making sure that I understood all aspects of her treatment plan.
We love being your partner in all aspects of your oral care. Thank you for trusting us with your beautiful smile.
Fantastic experience: Wonderful experience. All the staff are so friendly and professional.
You are an absolute delight, Maggie! Thank you for the lovely review. We love seeing your smile at PDG.
Fantastic experience: Dr. Patel and her staff are great to work with and have advanced AI technology to help view and service your dental needs. I have a plan in place to make ensure I have the best oral care over the long term.
Hello Liz! You are absolutely correct - your teeth are not going anywhere under our care ; ) Thank you for your trust in us. Your feedback means so much to us. Keep Smilin'
Fantastic experience: Great first time with Dr Patel, cleaning, 2 filings and a crown prep. NO PAIN.
We love that you are our patient! Thank you for the kind review. Keep Smiling!
Fantastic experience: I have been seeing Dr Patel for eight years and I am so glad I changed from my previous dentist. Dr Patel is a very caring, compassionate person and an excellent dentist. My husband and 96 year old mother are also patients and we have had a variety of dental needs and they have all been done skillfully. We all feel really cared for when we come.
Dear Barbara, always a treat to see you and your family. You are an inspiration to all of us and we are so honored to help your mom as well. Thank you for the candid review.
Fantastic experience: My favorite dentist, I've been going here for many years and Dr. Patel is wonderful and everyone else in the office is very nice and professional. I highly recommend Patel Dental!
Aww…you are the BEST! You make our job at PDG very easy Katja, so you deserve 5-Stars as well. Keep smilin’.
Fantastic experience: Always the best care! Prompt, thorough and 100% patient centered.
Negative experience: This review is strictly of their front office/admin Chantelle. I have not received care here, thus cannot comment. Over the course of 6 months from 12/2023-05/2024 I had multiple interactions with Chantelle that began as frustrating but progressed to unprofessional. New to the area, I need care for myself, my wife and two young children. Unbeknownst to me this group has the lengthiest, most detailed and unorganized intake of any dentist I've ever encountered. Chantelle send us the wrong lengthy packet of information to fill out initially. Once the updated paperwork was in hand 1 month later we could finally schedule, although it took Chantelle multiple back and forth phone calls to accomplish this for unknown reasons. This delay caused by her actions resulted in nearest appointments growing from a few weeks to 4-6 months in advance! We were now looking at intakes in May; it was January. A few weeks later my wife scheduled independently and had to accept an appointment in January 2025 (11 months later). Luckily I scheduled my children and myself for appointments in early May (4 months from January at this time) when I knew I would be off from work. Two months later I get an email from Chantelle saying they need all the paperwork again, which again is very lengthy and detailed. Luckily she was redirectable to an email chain we had corresponded multiple times. The kicker came when it was time for my children's appointment in May. Since I didn't get a confirmation closer to the day, I called to see if the appointment was still on. Turns out Chantelle never scheduled it! Zero responsibility taken which she says "I don't know how this happened." If you call here you get Chantelle. There's no indication anyone schedules but her. She tells me we can just reschedule for another time, now it's for late May in 3 weeks. Except I'm working night shift and cannot just take off. She seemingly couldn't understand that I scheduled this elusive appointment for my children during vacation so I could ensure they got care. Despite offering emergency appointments here, she refused to place my children into one of them. The next day she calls me and with gall informs me that my family has been dropped as patients. My appointment, which I waited 6 months for, was supposed to be in 2 days. Chantelle has to be one of the least competent front office staff. She was scattered from the very first interaction and led us through multiple missteps for what should be a simple scheduling phone call. Her inactions resulted in multiple delays in care. This is only amplified by her indignation despite being the root cause of an extraordinarily souring experience. If this was my practice I would seriously look into and pay closer attention to her actions. Maybe it's just me, but I don't know. Let me finish by saying that I called another dentist in the area who scheduled my wife and I for intake appointments May 14th, one week later. I suppose I'm partly to blame for not going elsewhere initially, but there's just no way I would have predicted this outcome. The dental care may be excellent, but dealing with Chantelle is actual pulling teeth.
Dr. Bennett,
We are sorry that you feel the way you do about our valuable team member who works extremely hard to triage our loyal patients who truly need our services. Our onboarding process is thoughtful and purposeful, hence the paperwork. Our patient focused practice is not a "drive-thru" clinic or a dental "car-wash".
Since you have left out many conversations in between, it is important to note that many efforts were made in good faith to help you with your new patient appointment needs despite your hostility. Our emergency spots are reserved for our patients and community members who truly need our care, not for your children's routine cleanings.
We wish that we can say that this was a miscommunication, but it wasn't. We tried working with you to accommodate your hard deadlines despite your temper tantrums. However, when you threaten us that you will leave a BAD REVIEW for our practice if we do not give you an appointment of your choice, and you do as you say, your revengeful behavior speaks volumes Dr. Bennett.
Under any circumstances, we will NEVER tolerate the use of PROFANITY and BULLYING tactics towards our team members. You can bring your anger somewhere else. We sincerely wish you all the best in the Upper Valley!
Fantastic experience: Outstanding treatment! They care!!!! Alpa you called the right shots today! You knew what I needed and you acted I am home tonight resting comfortably Thank you Bob Marrazzo
Bob, always a pleasure to see you and take care of you. See you soon.
Fantastic experience: I was so nervous going in because I knew there would be a few problems, but not once did she make me feel guilty or like I was doing something wrong. She explains what needs to be done and what the options are, and does everything she possibly can to make things as easy as possible. She did a fantastic job picking up the pieces of what my previous dentist had done, including fully replacing some poorly done veneers. She always works with where I am at and gives small steps to improve upon what is already been done. Dr. Patel is amazing. She is compassionate, understanding, and thorough. She always remembers me when I go in and the little things talked about, kids, family, travel, those tiny details that can be mentioned in passing and easily forgotten when the next person comes in. I cannot speak highly enough about the quality of care I have received and the people who work there.
Aww.....We did it together! Thank you for trusting us with your gorgeous new smile. Good luck with the new adventures!
Fantastic experience: I cracked a molar unexpectedly. Dr. Patel and her team found a way to quickly make room for me in their schedule - and made the repair and treatment process easy! I highly recommend her practice for both people in need of dental care -- and a fantastic work environment.
Thank you for this kind review. We appreciate your trust and confidence in us. Keep Smiling!
Fantastic experience: Love the team at Patel Dental! Thank you!
Always a pleasure to see you in our office, Amanda. Thank you for your many kind referrals and confidence in our hard working team.
Fantastic experience: I'm so happy as a Patel Dental patient. I feel truly cared for and valued as an individual. They are reliable and dedicated to my dental health.
Thank you, Laura Jean! It is our pleasure to take care for you. You make it easy.
Fantastic experience: Dr. Patel is wonderful. I have receding gums and an extremely sensitive mouth, and stopped going to the dentist for years due to the pain and fear. Dr. Patel has made my visits much less painful and so much less traumatic. From shaking your skin when injecting a needle (for numbness) to counting as she does things, she will make everything easier for you. I really appreciate all the things she does to offer reassurance, comfort, and ease. If anyone has a fear of the dentist or any of the issues I described, I would highly recommend giving Dr. Patel and her fabulous team a try.
Thank you for this candid review and for your confidence in us. In fact, we are so proud of you and the hard work you have put into your oral care. You are rockin' it!
Fantastic experience: Welcoming atmosphere! Comfortable and friendly. Efficient and informative. I love this dental office!
You are the BEST! Thank you for the kind words, trusting us with your loved ones, and for decades worth of loyalty. Always a pleasure to see you.
Fantastic experience: Been going to Dr. Patel for years. Very professional office and dentist.
Thank you for your sincere review and loyalty! We love your family and always a treat to see you in our office.
Fantastic experience: Excellent people and service, great visit
Keep up with the great work, Jotham. Thank you for your trust in us.
Fantastic experience: I appreciate the care I get at the Patel Dental Group and thee new innovations they offer. Everything is well explained and all questions answered. It's a comfortable setting.
Thank you for this candid review and giving us the opportunity to take care of your oral health.
Fantastic experience: Great experience for myself and my teenaged children. Dr. Patel is wonderful.
Thank you for the kind words, Gretchen. Always great to see your beautiful family.
Fantastic experience: Dr.Patel is amazing!!!! she has always treated me so well!!!
Thank you for the review and your comments. You deserve lots of credit for working hard too. Let's keep plugging along. We are always here for you.
Fantastic experience: Everyone there is pleasant and professional. I always learn something new about caring for my teeth.
Fantastic experience: Dr. Alpa Patel and her staff provide excellent care.
Fantastic experience: I'm always happy with my appointments with Dr. Patel. She wants what's best for your teeth, as much as you do!
Fantastic experience: The staff is highly competent, extremely professional, and very helpful. Dr. Patel is smart, thorough, sensitive, and did an excellent job explaining what is going on in my mouth. I'm grateful to be a new patient in her practice!
Fantastic experience: Love Dr. Patel and her staff are friendly, experienced, and detail oriented. I highly recommend.
Fantastic experience: It was the most enjoyment that I ever had going to a Dentist. Thank you for being there for me.
Fantastic experience: I have had a fear of going to the dentist for years. Dr. Patel listened and talked be through what she would be doing. It was unbelievable how smoothly it went. I certainly would recommend her for any type of dentistry you would need. Thank you Dr. Patel and your dental hygienist.
Fantastic experience: DrAlpa and staff were kind like always
Fantastic experience: Very pleasant and professional. Great work done at this office. Would recommend.
Fantastic experience: they took good care of me and they are always friendly
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